IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage.
It also explains owner assistance information and GM’s participation in an Alternative Dispute
Resolution Program.
Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed.
Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner’s Name
Street Address
City & State
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
Have you purchased the Genuine GM Protection Plan?
The GM Protection Plan may be purchased within
specific time/mileage limitations. See the information
request form in the back of this booklet. Remember, if
the service contract you are considering for purchase
does not have the GM Protection Plan emblem shown
above on it, then it is not the Genuine GM Protection
Plan from GM.
©2007 Buick Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL
MOTORS, GM, BUICK, and the BUICK emblem are registered trademarks of General Motors Corporation.
Part No. 15860823 B Second Printing
2007 Buick Warranty and Owner Assistance Information
An Important Message to Buick
Owners... ......................................................1
Buick’s Commitment to You ...........................1
Owner Assistance ..........................................1
GM Participation in an Alternative Dispute
Resolution Program ....................................2
Warranty Service – United States and
Canada ......................................................2
Warranty Coverage at a Glance ......................3
New Vehicle Limited Warranty .......................3
Emission Control System Warranty ................3
General Motors Corporation New Vehicle
Limited Warranty ..........................................5
What Is Covered ............................................5
What Is Not Covered .....................................8
Things You Should Know About the New
Vehicle Limited Warranty ...........................12
Warranty Repairs – Component
Exchanges ................................................12
Warranty Repairs – Recycled Materials ........12
Tire Service .................................................12
6.6L DURAMAX® Diesel Engine
Components .............................................13
Aftermarket Engine Performance
Enhancement Products and
Modifications .............................................14
After-Manufacture “Rustproofing” ..................14
Paint, Trim, and Appearance Items ..............14
Vehicle Operation and Care .........................15
Maintenance and Warranty Service
Records ....................................................15
Chemical Paint Spotting ...............................15
Warranty Coverage – Extensions .................15
Touring Owner Service – Foreign
Countries ..................................................16
Warranty Service – Foreign Countries ..........17
Original Equipment Alterations ......................17
Recreation Vehicle and Special Body or
Equipment Alterations ...............................17
Pre-Delivery Service .....................................18
Production Changes .....................................18
Noise Emissions Warranty for Light Duty
Trucks Over 10,000 LBS. GVWR Only .......18
2007 Buick Warranty and Owner Assistance Information
Emission Control Systems Warranty ............19
What Is Covered ..........................................19
How to Determine the Applicable
Emissions Control System Warranty ..........19
Federal Emission Control System
Warranty ...................................................20
California Emission Control System
Warranty ...................................................22
Emission Warranty Parts List .......................25
Replacement Parts .......................................30
Maintenance and Repairs .............................31
Claims Procedure .........................................32
Owner Assistance ..........................................33
Customer Satisfaction Procedure ..................33
State Warranty Enforcement Laws ...............35
Assistance For Text Telephone (TTY)
Users ........................................................35
Buick Roadside Assistance ...........................36
Buick Courtesy Transportation ......................36
Warranty Information for California Only ........36
Special Policy Adjustment Programs
Beyond the Warranty Period .....................37
Customer Assistance Offices ........................38
Online Owner Center ...................................39
An Important Message to Buick Owners...
Buick’s Commitment to You
Owner Assistance
We are committed to assuring your satisfaction
with your new Buick.
Your Buick dealer is best equipped to provide all
your service needs. Should you ever encounter
a problem that is not resolved during or after the
limited warranty period, talk to a member of
dealer management. Under certain circumstances,
GM and/or GM dealers may provide assistance
after the limited warranty period has expired when
the problem results from a defect in material or
workmanship. These instances will be reviewed on
a case-by-case basis. If your problem has not
been resolved to your satisfaction, follow the
“Customer Satisfaction Procedure” as outlined
under Owner Assistance on page 33.
Your Buick dealer also wants you to be completely
satisfied and invites you to return for all your
service needs both during and after the warranty
period.
We thank you for choosing a Buick.
1
GM Participation in an Alternative
Dispute Resolution Program
Warranty Service – United States and
Canada
See the “Customer Satisfaction Procedure” under
Owner Assistance on page 33 for information
on the voluntary, non-binding Alternative Dispute
Resolution Program in which GM participates.
Your selling dealership has made a large
investment to ensure that they have the proper
tools, training, and parts inventory to make
any necessary warranty repairs should they be
required during the warranty period. We ask that
you return to your selling dealer for warranty
repairs. In the event of an emergency repair, you
may take your vehicle to any authorized GM
dealer for warranty repairs. However, certain
warranty repairs require special tools or training
that only a dealer selling your brand may
have. Therefore, not all dealers are able to perform
every repair. If a particular dealership cannot
assist you, then contact the Customer Assistance
Center. If you have changed your residence,
visit any Buick dealer in the United States
or Canada for warranty service.
2
Warranty Coverage at a Glance
The warranty coverages are summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)
• Coverage is for the first 4 years or
50,000 miles, whichever comes first.
Powertrain
• Coverage is for the first 5 years or
100,000 miles, whichever comes first.
6.6L DURAMAX® Diesel Engine
(If Equipped)
• Coverage is for 5 years or 100,000 miles,
whichever comes first.
Emission Control System Warranty
For light duty trucks, see “How to Determine the
Applicable Emissions Control System Warranty”
under Emission Control Systems Warranty
on page 19 for more information.
Sheet Metal
• Corrosion coverage is for the first 4 years or
•
50,000 miles, whichever comes first.
Rust-through coverage is for the first 6 years,
unlimited mileage.
3
Federal
• Gasoline Engines
− Defects and performance for cars and light
duty truck emission control systems are
covered for the first 2 years or 24,000 miles,
whichever comes first. From the first
2 years or 24,000 miles to 4 years or
50,000 miles defects in material or
workmanship continue to be covered
under the New Vehicle Limited Warranty
Bumper-to-Bumper coverage explained
previously.
− Catalytic converters and powertrain control
modules are covered for the first 8 years
or 80,000 miles, whichever comes first.
− Defects and performance for heavy
duty truck emission control systems
are covered for the first 5 years or
50,000 miles, whichever comes first.
• 6.6L DURAMAX® Diesel Engines are
covered for the first 5 years or 50,000 miles,
whichever comes first.
4
California
• Gasoline Engines
− Defects and performance for cars, light
duty, and medium duty truck emission
control systems are covered for the
first 3 years or 50,000 miles, whichever
comes first.
− Specified components for cars or light duty
trucks equipped with light duty or medium
duty truck emission control systems
are covered for the first 7 years or
70,000 miles, whichever comes first.
− Defects and performance for heavy
duty truck emission control systems
are covered for the first 5 years or
50,000 miles, whichever comes first.
• 6.6L DURAMAX® Diesel Engines are
covered for the first 5 years or 100,000 miles,
whichever comes first.
Noise Emissions
• Coverage is for applicable vehicles weighing
over 10,000 lbs based on the Gross Vehicle
Weight Rating (GVWR) only, for the entire
life of the vehicle.
General Motors Corporation New Vehicle Limited Warranty
GM will provide for repairs to the vehicle during
the warranty period in accordance with the
following terms, conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles registered in
the United States and normally operated in
the United States or Canada, and is provided
to the original and any subsequent owners of
the vehicle during the warranty period.
Repairs Covered
The warranty covers repairs to correct any vehicle
defect related to materials or workmanship
occurring during the warranty period. Needed
repairs will be performed using new or
remanufactured parts.
Obtaining Repairs
To obtain warranty repairs, take the vehicle to a
Buick dealer facility within the warranty period and
request the needed repairs. A reasonable time
must be allowed for the dealer to perform
necessary repairs.
Warranty Period
The warranty period for all coverages begins on
the date the vehicle is first delivered or put in
use and ends at the expiration of the coverage
period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for 4 years or
50,000 miles, whichever comes first, except
for other coverages listed here under “What Is
Covered” and those items listed under “What Is
Not Covered” later in this section.
No Charge
Warranty repairs, including towing, parts, and
labor, will be made at no charge.
5
Powertrain Coverage
Tire Coverage
The powertrain is covered for 5 years or
100,000 miles, whichever comes first, except for
other coverages listed here under “What is
Covered” and those items listed under “What is
Not Covered” later in this section.
The tires supplied with your vehicle are covered
against defects in material or workmanship
under the Bumper-to-Bumper coverage. Any tire
replaced will continue to be warranted for the
remaining portion of the Bumper-to-Bumper
coverage period.
Engine: Cylinder head, block, timing gears, timing
chain, timing cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal
lubricated parts as well as manifolds, flywheel,
water pump, harmonic balancer and engine mount.
Timing belts are covered until the first scheduled
maintenance interval.
Transmission/Transaxle/Transfer Case: Case,
all internal lubricated parts, torque converter,
transfer case, transmission/transaxle mounts,
seals, and gaskets.
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts,
universal joints, wheel bearings, locking hubs, front
differential actuator, supports, front and rear hub
bearings, seals and gaskets.
6
Following expiration of the Bumper-to-Bumper
coverage, tires may continue to be covered under
the tire manufacturer’s warranty. Review the
tire manufacturer’s warranty booklet or consult the
tire manufacturer distributor for specific details.
Accessory Coverages
All GM accessories sold by GM and parts that are
permanently installed on a GM vehicle prior to
delivery will be covered under the provisions of the
New Vehicle Limited Warranty. In the event GM
accessories are installed after vehicle delivery, or
are replaced under the new vehicle warranty,
they will be covered, parts and labor, for the
balance of the vehicle warranty, but in no event
less than 12 months/12,000 miles. This coverage
is only effective for GM accessories permanently
installed by a GM dealer or an associated
GM-approved Accessory Distributor/Installer (ADI).
GM accessories sold over-the-counter, or those
not requiring installation, will continue to receive
the standard GM Dealer Parts Warranty of
12 months from the date of purchase, parts only.
GM Licensed Accessories are covered under
the accessory-specific manufacturer’s warranty
and are not warranted by GM or its dealers.
Notice: This warranty excludes:
Any communications device that becomes
unusable or unable to function as intended
due to unavailability of compatible wireless
service from the wireless communication
carrier that provides service for the OnStar®
system.
Sheet Metal Coverage
Sheet metal panels are covered against corrosion
and rust-through as follows:
Corrosion: Body sheet metal panels are covered
against rust for 4 years or 50,000 miles,
whichever comes first.
Rust-Through: Any body sheet metal panel
that rusts through, an actual hole in the sheet
metal, is covered for up to 6 years, unlimited
mileage.
Important: Cosmetic or surface corrosion,
resulting from stone chips or scratches in the
paint, for example, is not included in sheet metal
coverage.
Towing
Towing is covered to the nearest Buick dealer
facility if your vehicle cannot be driven because of
a warranted defect.
7
6.6L DURAMAX® Diesel Engine Coverage
®
For trucks equipped with a 6.6L DURAMAX
Diesel Engine, the diesel engine, except those
items listed under “What Is Not Covered” later
in this section, is covered for 5 years or
100,000 miles, whichever comes first. For
additional information, refer to Things You Should
Know About the New Vehicle Limited Warranty
on page 12. Also refer to the appropriate emission
control system warranty for possible additional
coverages.
What Is Not Covered
Tire Damage or Wear
Normal tire wear or wear-out is not covered. Road
hazard damage such as punctures, cuts, snags,
and breaks resulting from pothole impact, curb
impact, or from other objects is not covered. Also,
damage from improper inflation, spinning, as when
stuck in mud or snow, tire chains, racing, improper
mounting or dismounting, misuse, negligence,
alteration, vandalism, or misapplication is not
covered.
Damage Due to Bedliners
Owners of trucks with a bedliner, whether
after-market or factory installed, should expect
that with normal operation the bedliner will move.
This movement may cause finish damage
and/or squeaks and rattles. Therefore, any
damage caused by the bedliner is not covered
under the terms of the warranty.
8
Damage Due to Accident, Misuse, or
Alteration
Damage caused as the result of any of the
following is not covered:
• Collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle
• Misuse of the vehicle such as driving
over curbs, overloading, racing, or other
competition. Proper vehicle use is discussed
in the owner manual.
• Alteration or modification to the vehicle
including the body, chassis, or components
after final assembly by GM.
• Coverages do not apply if the odometer has
been disconnected, its reading has been
altered, or mileage cannot be determined.
Important: This warranty is void on vehicles
currently or previously titled as salvaged,
scrapped, junked, or totaled.
Damage or Corrosion Due to Environment,
Chemical Treatments, or Aftermarket
Products
Damage caused by airborne fallout, salt from sea
air, salt or other materials used to control road
conditions, chemicals, tree sap, stones, hail,
earthquake, water or flood, windstorm, lightning, the
application of chemicals or sealants subsequent to
manufacture, etc., is not covered. See “Chemical
Paint Spotting” under Things You Should Know
About the New Vehicle Limited Warranty on
page 12 for more details.
Damage Due to Insufficient or Improper
Maintenance
Damage caused by failure to follow the
recommended maintenance schedule intervals
and/or failure to use or maintain fluids, fuel,
lubricants, or refrigerants recommended in the
owner manual is not covered.
9
Damage Due to Contaminated or Poor
Quality Fuel
Poor fuel quality or incorrect fuel may cause
driveability problems such as hesitation, lack of
power, stall or no start. It may also render gauges
inoperable or degrade functionality for components
such as spark plugs, oxygen sensors and the
catalytic converter. Damage from poor fuel quality,
water contamination, incorrect diesel fuel or
gasoline may not be covered.
It is recommended that gasoline meet
specifications which were developed by automobile
manufacturers around the world and contained
in the World-Wide Fuel Charter which is available
from the Alliance of Automobile Manufacturers
at www.autoalliance.org/fuel_charter.htm. Gasoline
meeting these specifications could provide
improved driveability and emission control system
performance compared to other gasoline.
10
Maintenance
All vehicles require periodic maintenance.
Maintenance services, such as those detailed in the
owner manual are the owner’s expense. Vehicle
lubrication, cleaning, or polishing are not covered.
Failure of or damage to components requiring
replacement or repair due to vehicle use, wear,
exposure, or lack of maintenance is not covered.
Items such as:
• Audio System Cleaning
• Brake Pads/Linings
• Clutch Linings
• Coolants and Fluids
• Filters
• Keyless Entry Batteries *
• Limited Slip Rear Axle Service
• Tire Rotation
• Wheel Alignment/Balance **
• Wiper Inserts
are covered only when replacement or repair is
the result of a defect in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after 7,500 miles.
Extra Expenses
Economic loss or extra expense is not covered.
Examples include:
• Inconvenience
• Lodging, meals, or other travel costs
• Loss of vehicle use
• Payment for loss of time or pay
• State or local taxes required on warranty
repairs
• Storage
• Vehicle rental expense
Other Terms: This warranty gives you specific
legal rights and you may also have other
rights which vary from state to state.
GM does not authorize any person to create for it
any other obligation or liability in connection
with these vehicles. Any implied warranty of
merchantability or fitness for a particular
purpose applicable to this vehicle is limited
in duration to the duration of this written
warranty. Performance of repairs and needed
adjustments is the exclusive remedy under
this written warranty or any implied warranty.
GM shall not be liable for incidental or
consequential damages, such as, but not
limited to, lost wages or vehicle rental
expenses, resulting from breach of this
written warranty or any implied warranty. *
* Some states do not allow limitations on how long
an implied warranty will last or the exclusion or
limitation of incidental or consequential damages,
so the above limitations or exclusions may not
apply to you.
11
Things You Should Know About the New Vehicle Limited Warranty
Warranty Repairs – Component
Exchanges
In the interest of customer satisfaction, GM
may offer exchange service on some vehicle
components. This service is intended to reduce
the amount of time your vehicle is not available for
use due to repairs. Components used in exchange
are service replacement parts which may be new,
remanufactured, reconditioned, or repaired,
depending on the component involved.
All exchange components used meet GM
standards and are warranted the same as
new components. Examples of the types of
components that might be serviced in this fashion
include: engine and transmission assemblies,
instrument cluster assemblies, radios, compact
disc players, tape players, batteries, and
powertrain control modules.
12
Warranty Repairs – Recycled Materials
Environmental Protection Agency (EPA) guidelines
and GM support the capture, purification, and reuse
of automotive air conditioning refrigerant gases and
engine coolant. As a result, any repairs GM may
make to your vehicle may involve the installation of
purified reclaimed refrigerant and coolant.
Tire Service
Any authorized Buick or tire dealer for your brand
of tires can assist you with tire service. If, after
contacting one of these dealers, you need further
assistance or you have questions, contact
Buick Customer Assistance Center. The toll-free
telephone numbers are listed under Owner
Assistance on page 33.
6.6L DURAMAX® Diesel Engine
Components
For trucks equipped with a 6.6L DURAMAX®
Diesel Engine, the complete engine assembly,
including turbocharger components, is covered for
defects in material or workmanship for 5 years
or 100,000 miles, whichever comes first.
• Cylinder block and heads and all internal
parts, intake and exhaust manifolds, timing
gears, timing gear chain or belt and
cover, flywheel, harmonic balancer, valve
covers, oil pan, oil pump, water pump,
fuel pump, engine mounts, seals, and
gaskets
• Diesel Fuel Metering System: injection pump,
nozzles, high pressure lines, and high
pressure sealing devices
•
Glow Plug Control System: control/glow plug
assembly, glow plugs, cold advance relay,
and ECM
• Fuel injection control module, integral oil
cooler, transmission adapter plate, left
and right common fuel rails, fuel filter
assembly, fuel temperature sensor, and
function block
Important: Some of these components may also
be covered by the Emission Warranty with no
deductible. See the “Emission Warranty Parts List”
under Emission Control Systems Warranty on
page 19 for details.
13
Aftermarket Engine Performance
Enhancement Products and
Modifications
Some aftermarket engine performance products
and modifications promise a way to increase
the horsepower and torque levels of your vehicle’s
powertrain. You should be aware that these
products may have detrimental effects on the
performance and life of the engine, exhaust
emission system, transmission, and drivetrain.
The DURAMAX® Diesel® Engine, Allison
Automatic Transmission®, and drivetrain have
been designed and built to offer industry leading
durability and performance in the most demanding
applications. Engine power enhancement
products may enable the engine to operate at
horsepower and torque levels that could damage,
create failure, or reduce the life of the engine,
engine emission system, transmission, and
drivetrain. Damage, failure, or reduced life of
the engine, transmission, emission system,
drivetrain or other vehicle components caused
by aftermarket engine performance enhancement
products or modifications may not be covered
under your vehicle warranty.
14
After-Manufacture “Rustproofing”
Your vehicle was designed and built to resist
corrosion. Application of additional rust-inhibiting
materials is neither necessary nor required
under the Sheet Metal Coverage. GM makes no
recommendations concerning the usefulness
or value of such products.
Application of after-manufacture rustproofing
products may create an environment which
reduces the corrosion resistance built into your
vehicle. Repairs to correct damage caused
by such applications are not covered under
your New Vehicle Limited Warranty.
Paint, Trim, and Appearance Items
Defects in paint, trim, upholstery, or other
appearance items are normally corrected during
new vehicle preparation. If you find any paint
or appearance concerns, advise your dealer as
soon as possible. Your owner manual has
instructions regarding the care of these items.
Vehicle Operation and Care
Chemical Paint Spotting
Considering the investment you have made in
your Buick, we know you will want to operate and
maintain it properly. We urge you to follow the
maintenance instructions in your owner manual.
Some weather and atmospheric conditions can
create a chemical fallout. Airborne pollutants can
fall upon and adhere to painted surfaces on your
vehicle. This damage can take two forms: blotchy,
ring-shaped discolorations, and/or small irregular
dark spots etched into the paint surface.
If you have questions on how to keep your vehicle
in good working condition, see your Buick dealer,
the place many customers choose to have their
maintenance work done. You can rely on your
Buick dealer to use the proper parts and repair
practices.
Maintenance and Warranty Service
Records
Retain receipts covering performance of regular
maintenance. Receipts can be very important
if a question arises as to whether a malfunction
is caused by lack of maintenance or a defect
in material or workmanship.
A “Maintenance Record” is provided in the
maintenance schedule section of the owner
manual for recording services performed.
Although no defect in the factory applied paint
causes this, Buick will repair, at no charge to the
owner, the painted surfaces of new vehicles
damaged by this fallout condition within 12 months
or 12,000 miles of purchase, whichever comes first.
Warranty Coverage – Extensions
Time Extensions: The New Vehicle Limited
Warranty will be extended one day for each day
beyond the first 24 hour period in which your
vehicle is at an authorized dealer facility for
warranty service. You may be asked to show
the repair orders to verify the period of time the
warranty is to be extended. Your extension rights
may vary depending on state law.
The servicing dealer can provide a copy of any
warranty repairs for your records.
15
Mileage Extension: Prior to delivery, some
mileage is put on your vehicle during testing at
the assembly plant, during shipping, and while
at the dealer facility. The dealer records this
mileage on the first page of this warranty booklet
at delivery. For eligible vehicles, this mileage
will be added to the mileage limits of the warranty
ensuring that you will receive full benefit of the
coverage. Mileage extension eligibility:
• Applies only to new vehicles held exclusively
in new vehicle inventory.
• Does not apply to used vehicles, GM-owned
vehicles, dealer owned used vehicles, or
dealer demonstrator vehicles.
• Does not apply to vehicles with more than
1,000 miles on the odometer even though
the vehicle may not have been registered
for license plates.
16
Touring Owner Service – Foreign
Countries
If you are touring in a foreign country and repairs
are needed, take your vehicle to a GM dealer
facility, preferably one which sells and services
Buick vehicles. Once you return to the United
States provide your dealer with a statement of
circumstances, the original repair order, proof of
ownership, and any paid receipt indicating the work
performed and parts replaced for reimbursement
consideration.
Important: Repairs made necessary by the
use of improper or dirty fuels and lubricants are
not covered under the warranty. See your
owner manual for additional information on fuel
requirements when operating in foreign countries.
Warranty Service – Foreign Countries
This warranty applies to GM vehicles registered in
the United States and normally operated in the
United States or Canada. If you have permanently
relocated and established household residency
in another country, GM may authorize the
performance of repairs under the warranty
authorized for vehicles generally sold by GM
in that country. Contact an authorized GM dealer
in your country for assistance.
Important: GM warranty coverages may be void
on GM vehicles that have been imported/exported
for resale.
Original Equipment Alterations
This warranty does not cover any damage or
failure resulting from modification or alteration to
the vehicle’s original equipment as manufactured
or assembled by GM. Examples of the types
of alterations that would not be covered include
installation or use of any non-GM parts,
accessories, and materials, or the cutting,
welding, or disconnecting of the vehicle’s
original equipment parts and components.
Recreation Vehicle and Special Body
or Equipment Alterations
Installations, or alterations to the original
equipment vehicle, or chassis, as manufactured
and assembled by GM, are not covered by
this warranty. The special body company,
assembler, or equipment installer is solely
responsible for warranties on the body or
equipment and any alterations to any of the parts,
components, systems, or assemblies installed
by GM. Examples include, but are not limited to,
special body installations, such as recreational
vehicles, the installation of any non-GM part,
cutting, welding, or the disconnecting of original
equipment vehicle or chassis parts and
components, extension of wheelbase, suspension
and driveline modifications, and axle additions.
17
Pre-Delivery Service
Defects in the mechanical, electrical, sheet metal,
paint, trim, and other components of your vehicle
may occur at the factory or while it is being
transported to the dealer facility. Normally, any
defects occurring during assembly are identified
and corrected at the factory during the inspection
process. In addition, dealers inspect each vehicle
before delivery. They repair any uncorrected factory
defects and any transit damage detected before the
vehicle is delivered to you.
Any defects still present at the time the vehicle is
delivered to you are covered by the warranty.
If you find any defects, advise your dealer without
delay. For further details concerning any repairs
which the dealer may have made prior to you
taking delivery of your vehicle, ask your dealer.
Production Changes
GM and GM dealers reserve the right to make
changes in vehicles built and/or sold by them at
any time without incurring any obligation to
make the same or similar changes on vehicles
previously built and/or sold by them.
18
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 LBS. GVWR Only
GM warrants to the first person who purchases
this vehicle for purposes other than resale and to
each subsequent purchaser of this vehicle, as
manufactured by GM, that this vehicle was
designed, built, and equipped to conform at the
time it left GM’s control with all applicable
United States EPA Noise Control Regulations.
This warranty covers this vehicle as designed,
built, and equipped by GM, and is not limited
to any particular part, component, or system of the
vehicle manufactured by GM. Defects in design,
assembly, or in any part, component, or vehicle
system as manufactured by GM, which, at the time
it left GM’s control, caused noise emissions to
exceed Federal Standards, are covered by
this warranty for the life of the vehicle.
Emission Control Systems Warranty
The emission warranty on your vehicle is issued in
accordance with the U.S. Federal Clean Air Act.
Defects in material or workmanship in GM
emission parts may also be covered under the
New Vehicle Limited Warranty Bumper-to-Bumper
coverage. There may be additional coverage
on GM diesel engine vehicles. In any case, the
warranty with the broadest coverage applies.
What Is Covered
The parts covered under the emission warranty
are listed under “Emission Warranty Parts
List” later in this section.
How to Determine the Applicable
Emissions Control System Warranty
State and Federal agencies may require different
emission control system warranty depending on:
• Whether the vehicle conforms to regulations
applicable to light duty or heavy duty emission
control systems.
• Whether the vehicle conforms to or is certified
for California regulations in addition to U.S.
EPA Federal regulations.
To determine eligibility: Light Duty vehicles with
a Gross Vehicle Weight Rating (GVWR) of
8,500 lbs. or less; Heavy Duty vehicles with a
GVWR of 8,500 lbs. or greater.
All vehicles are eligible for Federal Emissions
Control System Warranty Coverage. If the
emissions control label contains language stating
the vehicle conforms to California regulations,
the vehicle is also eligible for California Emissions
Control System Warranty Coverage.
19
Federal Emission Control System
Warranty
Federal Warranty Coverage
• Car and Light Duty Truck equipped with Car
and Light Duty Gasoline Engine
− 2 years or 24,000 miles and 8 years or
80,000 miles for the catalytic converter
or vehicle (powertrain) control module,
whichever comes first.
• Light Duty Truck equipped with Heavy Duty
Gasoline Engine
− 5 years or 50,000 miles, whichever
comes first.
• Light Duty Truck equipped with Heavy Duty
Diesel Engine
− 5 years or 50,000 miles, whichever
comes first.
20
Federal Emission Defect Warranty
GM warrants to the owner the following:
• The vehicle was designed, equipped, and
built so as to conform at the time of sale
with the applicable regulations of the Federal
Environmental Protection Agency (EPA).
• The vehicle is free from defects in material
and workmanship which cause the vehicle
to fail to conform with those regulations
during the emission warranty period.
Emission related defects in the genuine GM parts
listed under the Emission Warranty Parts List,
including related diagnostic costs, parts, and labor
are covered by this warranty.
Federal Emission Performance Warranty
Some states and/or local jurisdictions have
established periodic vehicle Inspection and
Maintenance (I/M) programs to encourage proper
maintenance of your vehicle. If an EPA-approved
I/M program is enforced in your area you may
also be eligible for Emission Performance
Warranty coverage when all of the following
three conditions are met:
• The vehicle has been maintained and
operated in accordance with the instructions
for proper maintenance and use set forth
in the owner manual supplied with your
vehicle.
• The vehicle fails an EPA-approved I/M test
during the emission warranty period.
•
The failure results, or will result, in the owner
of the vehicle having to bear a penalty or
other sanctions, including the denial of
the right to use the vehicle, under local,
state, or federal law.
GM warrants that your dealer will replace, repair,
or adjust to GM specifications, at no charge to
you, any of the parts listed under the “Emission
Warranty Parts List” later in this section which
may be necessary to conform to the applicable
emission standards. Non-GM parts labeled
“Certified to EPA Standards” are covered by
the Federal Emission Performance Warranty.
21
California Emission Control System
Warranty
This section outlines the emission warranty that GM
provides for your vehicle in accordance with the
California Air Resources Board. Defects in material
or workmanship in GM emission parts may also be
covered under the New Vehicle Limited Warranty
Bumper-to-Bumper coverage. There may be
additional coverage on GM diesel engine vehicles.
In any case, the warranty with the broadest
coverage applies.
This warranty applies if your vehicle meets both of
the following requirements:
• Your vehicle is registered in California or
other states adopting California emission
and warranty regulations*.
• Your vehicle is certified for sale in California
as indicated on the vehicle’s emission control
information label.
Important: * Massachusetts, Maine, and Vermont
have California Emissions Warranty coverage.
(New York adopted California emission standards,
but not the California emissions warranty. The
Federal Emissions Control Warranty applies to all
vehicles in New York.)
22
Important: California, New York, Massachusetts,
Vermont, Maine, Connecticut, Rhode Island,
and New Jersey have PZEV Emission Warranty
Coverage.
Your Rights and Obligations (For Vehicles
Subject to California Exhaust Emission
Standards)
The Emission Control System Warranty on your
vehicle is issued in accordance with the California
Air Resources Board and GM. In California,
new motor vehicles must be designed, equipped,
and built to meet the state’s stringent anti-smog
standards. GM must warrant your vehicle’s
emission control system for the periods of time
and mileage listed provided there has been
no abuse, neglect, or improper maintenance of
your vehicle. Your vehicle’s emission control
system may include parts such as the fuel injection
system, ignition system, catalytic converter, and
engine computer. Also included are hoses,
belts, connectors, and other emission related
assemblies.
Where a warrantable condition exists, GM will
repair your vehicle at no cost to you including
diagnosis, parts, and labor.
California Emission Defect and Emission
Performance Warranty Coverage
For cars and trucks with light duty or medium duty
emissions:
• For 3 years or 50,000 miles, whichever
comes first:
− If your vehicle fails a smog check
inspection, GM will make all necessary
repairs and adjustments to ensure that
your vehicle passes the inspection. This is
your Emission Control System Performance
Warranty.
− If any emission related part on your vehicle
is defective, GM will repair or replace it.
This is your Short-term Emission Defects
Warranty.
• For 7 years or 70,000 miles, whichever
comes first:
− If an emission related part listed in this
booklet specially noted with coverage
for 7 years or 70,000 miles is defective,
GM will repair or replace it. This is
your Long-term Emission Control
System Defects Warranty.
•
For 8 years or 80,000 miles, whichever
comes first:
− If the catalytic converter, vehicle powertrain
control module or emission related software
is found to be defective, GM will repair or
replace it under the Federal Emission
Control System Warranty.
• For 8 years or 100,000 miles, whichever
comes first for a Super Ultra Low Emission
Vehicle (SULEV):
− If an emission related part listed in this
booklet specially noted with 7 years/
70,000 miles or 8 years/80,000 miles is
defective, GM will repair or replace it.
This is your Long-term Emission Control
System Defect Warranty.
• For 15 years or 150,000 miles, whichever
comes first for a Partial Zero Emission
Vehicle (PZEV):
− If any emission related part listed in this
booklet is defective GM will repair or
replace it. This is your (PZEV) Emission
Control System Defects Warranty.
23
•
For heavy duty gasoline engine vehicles,
the emission warranty period is 5 years or
50,000 miles, whichever comes first.
• For heavy duty diesel engine vehicles,
the emission warranty period is 5 years
or 100,000 miles, whichever comes first.
Any authorized Buick dealer will, as necessary
under these warranties, replace, repair, or adjust
to GM specifications any genuine GM parts
that affect emissions.
The applicable warranty period shall begin on
the date the vehicle is delivered to the first retail
purchaser or, if the vehicle is first placed in service
as a demonstrator or company vehicle prior to
sale at retail, on the date the vehicle is placed in
such service.
Owner’s Warranty Responsibilities
As the vehicle owner, you are responsible for the
performance of the scheduled maintenance listed in
your owner manual. GM recommends that you
retain all maintenance receipts for your vehicle, but
GM cannot deny warranty coverage solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
You are responsible for presenting your vehicle to
a GM dealer selling your vehicle line as soon
as a problem exists. The warranted repairs should
be completed in a reasonable amount of time,
not to exceed 30 days.
As the vehicle owner, you should also be aware
that GM may deny warranty coverage if your
vehicle or a part has failed due to abuse, neglect,
improper or insufficient maintenance, or
modifications not approved by GM.
If you have any questions regarding your rights and
responsibilities under these warranties, you should
contact the Customer Assistance Center at
1-800-222-1020 or, in California, write to:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990
24
Emission Warranty Parts List
The emission parts listed here are covered under
the Emission Control System Warranty. The
terms are explained previously in this section
under the “Federal Emission Control System
Warranty” and the “California Emission Control
System Warranty”.
Important: Certain parts may be covered beyond
these warranties if shown with asterisk(s) as
follows:
• (*) 7 years/70,000 miles or Super Low
Emission Vehicle (SULEV) 8 years/
100,000 miles, whichever comes first,
California Emission Control System Warranty
coverage.
• (**) 8 years/80,000 miles, whichever comes
first, Federal emission coverage (also applies
to California certified light duty and medium
duty vehicles) or California Super Ultra
Low Emission Vehicle (SULEV)
8 years/100,000 miles.
The Emission Control System Warranty obligations
do not apply to conditions resulting from tampering,
abuse, neglect, or improper maintenance; or any
other item listed under “What Is Not Covered” under
General Motors Corporation New Vehicle Limited
Warranty on page 5. The “Other Terms” presented
under General Motors Corporation New Vehicle
Limited Warranty on page 5 also apply to the
emission related warranties.
Powertrain Control System
ABS Control Module **
Camshaft Position Actuator *
Camshaft Position Actuator Valve
Coolant Level Sensor
Data Link Connector
Electronic Throttle Control (ETC) Motor
Engine Control Module (ECM) **
Engine Coolant Temperature Sensor
Fast Idle Solenoid
Flexible Fuel Sensor *
Intake Air Temperature Sensor
Malfunction Indicator Lamp
Manifold Absolute Pressure Sensor
Mass Air Flow Sensor
Oil Pressure Sensor (DoD™ only)
25
Oxygen Sensors
Transmission Shift Solenoids A & B
Powertrain Control Module (PCM) **
Transmission Speed Sensors
Programmable Read Only Memory (PROM)
Fuel Management System
Throttle Position Sensor
Throttle Position Switch
Common Rail Assembly
(6.6L DURAMAX® Diesel) *
Vehicle Control Module (VCM) **
Diesel Fuel Injection Pump *
Vehicle Speed Sensor
Diesel Fuel Injection Pump Timing Adjust
Transmission Controls and Torque
Management
Diesel Fuel Injector Control Module – EDU
(6.6L DURAMAX® Diesel) *
Manual Transmission Clutch Switch
Diesel Fuel Temperature Sensor
Park/Neutral Switch
Direct Fuel Injector Assembly
(6.6L DURAMAX® Diesel) *
Torque Converter Clutch Solenoids
Torque Converter Clutch Switch
Transmission Control Module **
Transmission Fluid Temperature Sensor
Transmission Gear Selection Switch (Diesel)
Transmission Internal Mode Switch
Transmission Pressure Switches
26
Function Block (6.6L DURAMAX® Diesel)
Fuel Injector
Fuel Pressure Regulator
Fuel Rail Assembly *
Fuel Rail Pressure Sensor
(6.6L DURAMAX® Diesel)
Air Management System
Intake Manifold Tuning Valve
Air Cleaner
Intake Manifold Tuning Valve Relay
Air Cleaner Diaphragm Motor
Supercharger Assembly *
Air Cleaner Resonator
Throttle Body * (Replacement Only)
Air Cleaner Temperature Compensator Valve
Throttle Body Heater
Air Intake Ducts
Throttle Closing Dashpot
Charge Air Control Actuator
Turbocharger Assembly *
Charge Air Control Solenoid Valve
Charge Air Control Valve
Turbocharger Boost Sensor
(6.6L DURAMAX® Diesel)
Charge Air Cooler (6.6L DURAMAX® Diesel) *
Turbocharger Oil Separator
Charge Air Cooler Fan
Turbocharger Thermo Purge Switch
Idle Air Control Valve
Vacuum Pump (6.6L DURAMAX® Diesel)
Idle Speed Control Motor
Ignition System
Intake Manifold *
Camshaft Position Sensor(s)
Intake Manifold Gasket
Crankshaft Position Sensor(s)
Intake Manifold Gasket (Terraza, Uplander,
Montana SV6, RELAY and
DURAMAX® Diesel) *
Distributor *
Intake Manifold Heater
Distributor Rotor
Distributor Cap
Distributor Pick Up Coil
27
Glow Plug(s) (Diesel)
Exhaust Manifold Gasket
Glow Plug Controller (Diesel)
Exhaust Pipes and/or Mufflers (when located
between catalytic converters and exhaust
manifold)
Glow Plug Relay (Diesel)
Ignition Coil(s)
Ignition Control Module
Ignition Timing Adjustment
Knock Sensor
Spark Plug Wires
Spark Plugs
Catalytic Converter System
Catalytic Converter(s) and Muffler if attached
as assembly **
Exhaust Manifold (7/70 Only Corvette 7.0L,
Equinox, Torrent, Rendezvous, Terraza,
Uplander, RELAY, Cadillac DTS 4.6L,
(Monte Carlo, Impala, Grand Prix 5.3L right
side) and C/K Trucks < 14,000 GVWR 8.1L)
Exhaust Manifold with Catalytic Converter attached
as assembly **
28
Positive Crankcase Ventilation System
Oil Filler Cap
PCV Filter
PCV Oil Separator
PCV Valve
Exhaust Gas Recirculation System
EGR Feed and Delivery Pipes or Cast-in Passages
EGR Valve
EGR Valve Cooler (6.6L DURAMAX® Diesel)
EGR Vacuum Pump Assembly
(6.6L DURAMAX® Diesel)
Secondary Air Injection System
Air Pump
Check Valves
Evaporative Emission Control System
(Gasoline Engines)
Hybrid Control Module **
Canister
SGCM Coolant Circuit (fan and fan relay
and pump)
Canister Purge Solenoid Valve
Starter Generator Control Module **
Canister Vent Solenoid
Wheel Speed Sensor and Circuits (left and
right front)
Fuel Feed and Return Pipes and Hoses
Fuel Filler Cap
Fuel Level Sensor
Fuel Limiter Vent Valve *
Fuel Tank Filler Pipe (with restrictor)
Fuel Tank(s) *
Fuel Tank Vacuum or Pressure Sensor
Hybrid
Auxiliary Transmission Pump, Relay, and Circuit
Battery Pack Current Sensor and Circuit
Battery Pack 12V Modules (3)
Brake Pedal Switch (PCM ZAB Switch)
Energy Storage Control Module **
GMLAN (CAN) Communications Circuit
Hood Ajar Switch and Circuit
Miscellaneous Items Used with Above
Components are Covered
Belts
Boots
Clamps
Connectors
Ducts
Fittings
Gaskets
Grommets
Hoses
Housings
Mounting Hardware
Pipes
29
Pulleys
Sealing Devices
Springs
Tubes
Wiring
Parts specified in your maintenance schedule as
requiring scheduled replacement are covered up to
their first replacement interval or the applicable
emission warranty coverage period, whichever
comes first. If failure of one of these parts results
in failure of another part, both will be covered
under the Emission Control System Warranty.
For detailed information concerning specific parts
covered by these emission control systems
warranties, ask your dealer.
Replacement Parts
The emission control systems of your vehicle
were designed, built, and tested using genuine
GM parts* and the vehicle is certified as being
in conformity with applicable federal and
California emission requirements.
30
Accordingly, it is recommended that any
replacement parts used for maintenance or
for the repair of emission control systems be
new, genuine GM parts.
The warranty obligations are not dependent upon
the use of any particular brand of replacement
parts. The owner may elect to use non-genuine
GM parts for replacement purposes. Use of
replacement parts which are not of equivalent
quality may impair the effectiveness of emission
control systems.
If other than new, genuine GM parts are used for
maintenance replacements or for the repair of parts
affecting emission control, the owner should assure
himself/herself that such parts are warranted by
their manufacturer to be equivalent to genuine GM
parts in performance and durability.
* “Genuine GM parts,” when used in connection
with GM vehicles means parts manufactured by or
for GM, designed for use on GM vehicles, and
distributed by any division or subsidiary of GM.
Maintenance and Repairs
Maintenance and repairs can be performed by
any qualified service outlet; however, warranty
repairs must be performed by an authorized
dealer except in an emergency situation when
a warranted part or a warranty station is not
reasonably available to the vehicle owner.
In an emergency, where an authorized dealer is not
reasonably available, repairs may be performed
at any available service establishment or by the
owner, using any replacement part. Buick will
consider reimbursement for the expense
incurred, including diagnosis, not to exceed the
manufacturer’s suggested retail price for all
warranted parts replaced and labor charges based
on Buick’s recommended time allowance for the
warranty repair and the geographically appropriate
labor rate. A part not being available within 10 days
or a repair not being completed within 30 days
constitutes an emergency. Retain receipts and
failed parts in order to receive compensation for
warranty repairs reimbursable due to an
emergency.
If, in an emergency situation, it is necessary to have
repairs performed by other than a Buick dealer and
you believe the repairs are covered by emission
warranties, take the replaced parts and your receipt
to a Buick dealer for reimbursement consideration.
This applies to both the Federal Emission Defect
Warranty and Federal Emission Performance
Warranty.
Receipts and records covering the performance of
regular maintenance or emergency repairs
should be retained in the event questions arise
concerning maintenance. These receipts and
records should be transferred to each subsequent
owner. GM will not deny warranty coverage
solely on the absence of maintenance records.
However, GM may deny a warranty claim if
a failure to perform scheduled maintenance
resulted in the failure of a warranty part.
31
Claims Procedure
As with the other warranties covered in this
booklet, take your vehicle to any authorized
Buick dealer facility to obtain service under the
emission warranty. This should be done as soon
as possible after failing an EPA-approved I/M
test or a California smog check test, or at any time
you suspect a defect in a part.
Those repairs qualifying under the warranty will be
performed by any Buick dealer at no charge.
Repairs which do not qualify will be charged to
you. You will be notified as to whether or not
the repair qualifies under the warranty within a
reasonable time, not to exceed 30 days after
receipt of the vehicle by the dealer, or within
the time period required by local or state law.
The only exceptions would be if you request
or agree to an extension, or if a delay results
from events beyond the control of your dealer or
GM. If you are not so notified, GM will provide any
required repairs at no charge.
32
In the event a warranty matter is not handled
to your satisfaction, refer to the “Customer
Satisfaction Procedure” under Owner Assistance
on page 33.
For further information or to report violations of the
Emission Control System Warranty, you may
contact the EPA at:
Manager, Certification and Compliance
Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
For a vehicle subject to the California Exhaust
Emission Standards, you may contact the:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 97131-2990
Owner Assistance
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns
with the sales transaction or the operation of
your vehicle will be resolved by your dealer’s
sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a
member of dealer management. Normally,
concerns can be quickly resolved at that level.
If the matter has already been reviewed with the
sales, service, or parts manager, contact the
owner of the dealer facility or the general
manager.
STEP TWO: If after contacting a member of
dealer management, it appears your concern
cannot be resolved by the dealer without further
help contact the Buick Customer Assistance
Center by calling 1-800-521-7300. In Canada,
contact GM of Canada Central Office In
Oshawa by calling 1-800-263-3777: English,
or 1-800-263-7854: French.
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Have the following information available to
give the Customer Assistance Representative:
• The Vehicle Identification Number (VIN).
This is available from the vehicle registration
or title, or the plate above the left top of the
instrument panel and visible through the
windshield.
• The dealer name and location
• The vehicle delivery date and present mileage
When contacting Buick, remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One
first if you have a concern.
33
STEP THREE: Both GM and your GM dealer are
committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you
should file with the Better Business Bureau (BBB)
Auto Line Program to enforce any additional
rights you may have.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.
34
Contact the BBB Auto Line Program using the
toll-free telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
www.lemonlaw.bbb.org
Telephone Number: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. GM
reserves the right to change eligibility limitations
and/or to discontinue its participation in this
program.
State Warranty Enforcement Laws
Laws in many states permit owners to obtain a
replacement vehicle or a refund of the purchase
price under certain circumstances. The provisions
of these laws vary from state to state. To the
extent allowed by state law, GM requires that you
first provide us with written notification of any
service difficulty you have experienced so that
we have an opportunity to make any needed
repairs before you are eligible for the remedies
provided by these laws. Your written notification
should be sent to the Buick Customer Assistance
Center.
Assistance For Text Telephone (TTY)
Users
To assist customers who are deaf or hard of
hearing and who use Text Telephones (TTYs),
Buick has TTY equipment available at its
Customer Assistance Center and Roadside
Assistance Center.
The TTY for the Buick Customer Assistance
Center is:
1-800-832-8425 in the United States
1-800-236-3830 in Canada
The TTY for the Buick Roadside Assistance
Center is:
1-888-889-2438 in the U.S. and Canada
35
Buick Roadside Assistance
Buick is proud to offer the response, security,
and convenience of Buick’s 24-Hour Roadside
Assistance Program for a period of 5 years
or 100,000 miles, whichever comes first. Refer
to your owner manual for details, or consult your
dealer. The Buick Roadside Assistance Center
can be reached by calling 1-800-252-1112.
Buick Courtesy Transportation
During the warranty coverage period, alternate
transportation and/or reimbursement of certain
transportation expenses will be available under the
Courtesy Transportation Program if your vehicle
requires warranty repairs. Several transportation
options are available. Refer to your Owner Manual
for details, or consult your dealer.
36
Warranty Information for
California Only
California Civil Code Section 1793.2(d) requires
that, if GM or its representatives are unable to
repair a new motor vehicle to conform to the
vehicle’s applicable express warranties after a
reasonable number of attempts, GM shall either
replace the new motor vehicle or reimburse the
buyer the amount paid or payable by the buyer.
California Civil Code Section 1793.22(b) creates
a presumption that GM has had a reasonable
number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months
from delivery to the buyer or 18,000 miles on the
vehicle’s odometer, whichever occurs first, one or
more of the following occurs:
• The same nonconformity results in a condition
that is likely to cause death or serious bodily
injury if the vehicle is driven AND the
nonconformity has been subject to repair two
or more times by GM or its agents AND the
buyer or lessee has directly notified GM of the
need for the repair of the nonconformity.
•
The same nonconformity has been subject to
repair four or more times by GM or its agents
AND the buyer has notified GM of the need for
the repair of the nonconformity.
• The vehicle is out of service by reason of
repair nonconformities by GM or its agents for
a cumulative total of more than 30 calendar
days after delivery of the
vehicle to the buyer.
NOTICE TO GENERAL MOTORS AS REQUIRED
ABOVE SHALL BE SENT TO THE FOLLOWING
ADDRESS:
General Motors Corporation
P.O. Box 33170
Detroit, MI 48232-5170
Fax Number: 1-866-962-2868
When you make an inquiry, you will need to give
the year, model, and mileage of your vehicle
and your VIN.
Special Policy Adjustment Programs
Beyond the Warranty Period
Buick is proud of the protection afforded by its
warranty coverages. In order to achieve maximum
customer satisfaction, there may be times when
Buick will establish a special policy adjustment
program to pay all or part of the cost of certain
repairs not covered by the warranty or to reimburse
certain repair expenses you may have incurred.
Check with your Buick dealer or call the Buick
Customer Assistance Center to determine whether
any special policy adjustment program is applicable
to your vehicle.
When you make an inquiry, you will need to give
the year, model, and mileage of your vehicle
and your VIN.
37
Customer Assistance Offices
Buick encourages customers to call the toll-free
telephone number for assistance. However, if you
wish to write or e-mail Buick, refer to the
address below.
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text Telephone
devices (TTYs))
Roadside Assistance:
1-800-252-1112
Fax Number: 1-866-962-2868
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Island:
1-800-496-9994
Fax Number: 313-381-0022
38
Canada
Customer Assistance Centre, CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Mexico, Central America, and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-000
Long Distance: 011-52-53 29 0 800
Online Owner Center
The Owner Center is a resource for your GM
ownership needs. Specific vehicle information can
be found in one place. The Online Owner
Center allows you to:
• Get e-mail service reminders.
• Access information about your specific
vehicle, including tips and videos and
an electronic version of this warranty manual.
•
Keep track of your vehicle’s service history
and maintenance schedule.
• Find GM dealers for service nationwide.
• Receive special promotions and privileges
only available to members.
Refer to the web for updated information. To
register your vehicle, visit www.MyGMLink.com.
39
✍NOTES
40
✍NOTES
41
✍NOTES
42
43
44