Chevrolet - Silverado 4500HD - Owners Manual - 2019 - 2019 (2)

19_CHEV_Silverado_4500HD_5500HD_6500HD_COV_en_US_84642602B_2018OCT08.ai 1 10/9/2018 9:51:05 AM C M Y CM MY CY CMY K 84642602 B Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Contents Introduction . . . . . . . . . . . . . . . . . . . . . . 2 In Brief . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Keys, Doors, and Windows . . . . . 29 Seats and Restraints . . . . . . . . . . . 45 Storage . . . . . . . . . . . . . . . . . . . . . . . . . 92 Instruments and Controls . . . . . . . 95 Lighting . . . . . . . . . . . . . . . . . . . . . . . 132 Infotainment System . . . . . . . . . . 141 Climate Controls . . . . . . . . . . . . . . 186 Driving and Operating . . . . . . . . . 192 Vehicle Care . . . . . . . . . . . . . . . . . . 289 Service and Maintenance . . . . . 359 Technical Data . . . . . . . . . . . . . . . . 407 Customer Information . . . . . . . . . 414 Reporting Safety Defects . . . . . . 425 OnStar . . . . . . . . . . . . . . . . . . . . . . . . 428 Connected Services . . . . . . . . . . . 436 Special Equipment Options . . . 440 Index . . . . . . . . . . . . . . . . . . . . 441 Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 2 Introduction Introduction The names, logos, emblems, slogans, vehicle model names, and vehicle body designs appearing in this manual including, but not limited to, GM, the GM logo, CHEVROLET, the CHEVROLET Emblem, and SILVERADO are trademarks and/or service marks of General Motors LLC, its subsidiaries, affiliates, or licensors. For vehicles first sold in Canada, substitute the name “General Motors of Canada Company” for Chevrolet Motor Division wherever it appears in this manual. Litho in U.S.A. Part No. 84642602 B Second Printing This manual describes features that may or may not be on the vehicle because of optional equipment that was not purchased on the vehicle, model variants, country specifications, features/applications that may not be available in your region, or changes subsequent to the printing of this owner’s manual. Refer to the purchase documentation relating to your specific vehicle to confirm the features. Keep this manual in the vehicle for quick reference. Canadian Vehicle Owners A French language manual can be obtained from your dealer, at www.helminc.com, or from: Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170 USA Using this Manual To quickly locate information about the vehicle, use the Index in the back of the manual. It is an alphabetical list of what is in the manual and the page number where it can be found. Danger, Warning, and Caution Warning messages found on vehicle labels and in this manual describe hazards and what to do to avoid or reduce them. Propriétaires Canadiens On peut obtenir un exemplaire de ce guide en français auprès du concessionnaire ou à l'adresse suivante: © 2018 General Motors LLC. All Rights Reserved. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Introduction { Danger Danger indicates a hazard with a high level of risk which will result in serious injury or death. { Warning Warning indicates a hazard that could result in injury or death. A circle with a slash through it is a safety symbol which means “Do Not,” “Do not do this,” or “Do not let this happen.” Symbols The vehicle has components and labels that use symbols instead of text. Symbols are shown along with the text describing the operation or information relating to a specific component, control, message, gauge, or indicator. M : Shown when the owner’s Caution Caution indicates a hazard that could result in property or vehicle damage. manual has additional instructions or information. * : Shown when the service manual has additional instructions or information. 0 : Shown when there is more information on another page — “see page.” 3 Vehicle Symbol Chart Here are some additional symbols that may be found on the vehicle and what they mean. See the features in this manual for information. u : Air Conditioning System G : Air Conditioning Refrigerant Oil 9 : Airbag Readiness Light ! : Antilock Brake System (ABS) $ : Brake System Warning Light 9 : Dispose of Used Components Properly P : Do Not Apply High Pressure Water B : Engine Coolant Temperature _ : Flame/Fire Prohibited H : Flammable [ : Forward Collision Alert R : Fuse Block Cover Lock Location + : Fuses j : ISOFIX/LATCH System Child Restraints Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 4 Introduction Q : Keep Fuse Block Covers Properly Installed | : Lane Change Alert @ : Lane Departure Warning A : Lane Keep Assist * : Malfunction Indicator Lamp : : Oil Pressure X : Park Assist ~ : Pedestrian Ahead Indicator O : Power 7 : Rear Cross Traffic Alert I : Registered Technician / : Remote Vehicle Start > : Seat Belt Reminders I : Side Blind Zone Alert h : Stop/Start 7 : Tire Pressure Monitor d : Traction Control/StabiliTrak/ Electronic Stability Control (ESC) a : Under Pressure V : Vehicle Ahead Indicator Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief In Brief Instrument Panel Instrument Panel . . . . . . . . . . . . . . . . 6 Initial Drive Information Initial Drive Information . . . . . . . . . . 8 Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . 8 Remote Vehicle Start . . . . . . . . . . . 9 Door Locks . . . . . . . . . . . . . . . . . . . . . 9 Windows . . . . . . . . . . . . . . . . . . . . . . . 10 Seat Adjustment . . . . . . . . . . . . . . . 10 Heated Seats . . . . . . . . . . . . . . . . . . 12 Head Restraint Adjustment . . . . 13 Seat Belts . . . . . . . . . . . . . . . . . . . . . 13 Airbag On-Off Switch . . . . . . . . . . 13 Mirror Adjustment . . . . . . . . . . . . . . 13 Steering Wheel Adjustment . . . . 14 Interior Lighting . . . . . . . . . . . . . . . . 15 Exterior Lighting . . . . . . . . . . . . . . . 16 Windshield Wiper/Washer . . . . . . 16 Climate Controls . . . . . . . . . . . . . . . 17 Transmission . . . . . . . . . . . . . . . . . . 18 Four-Wheel Drive . . . . . . . . . . . . . . 18 Vehicle Features Infotainment System . . . . . . . . . . . 20 Radio(s) . . . . . . . . . . . . . . . . . . . . . . . 20 Satellite Radio . . . . . . . . . . . . . . . . . Portable Audio Devices . . . . . . . . Bluetooth . . . . . . . . . . . . . . . . . . . . . . Steering Wheel Controls . . . . . . . Cruise Control . . . . . . . . . . . . . . . . . Driver Information Center (DIC) . . . . . . . . . . . . . . . . . Rear Vision Camera (RVC) . . . . Power Outlets . . . . . . . . . . . . . . . . . 21 21 21 21 22 22 23 23 Performance and Maintenance Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine Oil Life System . . . . . . . . Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . . . Diesel Particulate Filter . . . . . . . . Diesel Exhaust Fluid . . . . . . . . . . . Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 24 24 24 25 28 28 5 Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 6 In Brief Instrument Panel Base Shown, Uplevel Similar Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief 1. Instrument Panel Illumination Control 0 137. 2. Integrated Trailer Brake Control (ITBC) System (If Equipped). See Towing Equipment 0 257. 3. Exterior Lamp Controls 0 132. Fog Lamps 0 136 (If Equipped). Tow/Haul Selector Button (If Equipped). See Tow/Haul Mode 0 227. g Power Take Off (PTO) Range Selection Mode (If Equipped). See Manual Mode 0 226. g Traction Control System 10. Light Sensor. See Automatic Headlamp System 0 134. 4. Air Vents 0 190. 11. Infotainment 0 141. 5. Turn Signal Lever. See Turn and Lane-Change Signals 0 135. 12. Passenger Airbag On-Off Switch (If Equipped) (Out of View). See Airbag On-Off Switch 0 65. Windshield Wiper/Washer 0 97. 6. Favorite Switches (Out of View). See Steering Wheel Controls 0 96. Volume Switches (Out of View). See Steering Wheel Controls 0 96. 13. Heated Front Seats 0 50 (If Equipped). 14. Power Outlet 110/120-Volt Alternating Current (If Equipped). See Power Outlets 0 100. 7. Instrument Cluster 0 105. 15. Power Outlets 0 100 (If Equipped). 8. Hazard Warning Flashers 0 135. 16. 9. Shift Lever. See Automatic Transmission 0 223. { Exterior Cargo Lamps 0 137. q Exhaust Brake Switch (If Equipped). See Exhaust Brake 0 234. 7 Switch (If Equipped). See Power Take-Off (PTO) 0 270. (TCS) 0 235. Auxiliary Button (If Equipped). See Add-On Electrical Equipment 0 266. Air Suspension Switch (If Equipped). See Air Suspension 0 236. 17. Instrument Panel Storage 0 92 (If Equipped). 18. Climate Control Systems (with Heater Only) 0 186 or Climate Control Systems (with Air Conditioning) 0 188 (If Equipped). 19. Steering Wheel Controls 0 96 (If Equipped). Driver Information Center (DIC) Controls (If Equipped). See Driver Information Center (DIC) (Base Level) 0 119 or Driver Information Center (DIC) (Uplevel) 0 120. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 8 In Brief 20. Horn 0 97. 21. Steering Wheel Adjustment 0 96 (Out of View). 22. Cruise Control 0 237. 23. Data Link Connector (DLC) (Out of View). See Malfunction Indicator Lamp (Check Engine Light) 0 113. Initial Drive Information This section provides a brief overview about some of the important features that may or may not be on your specific vehicle. 24. Parking Brake 0 233. For more detailed information, refer to each of the features which can be found later in this owner’s manual. 25. Electronic Transfer Case Knob (If Equipped). See Four-Wheel Drive 0 228. Remote Keyless Entry (RKE) System The Remote Keyless Entry (RKE) key functions may work from up to 60 m (197 ft) away from the vehicle. K : Press to unlock the driver door. Press K again within three seconds to unlock all remaining doors. Q : Press to lock all doors. Lock and unlock feedback can be personalized. See Vehicle Personalization 0 124. 7 : Press and release one time to initiate vehicle locator. Press 7 and hold for at least three seconds to sound the panic alarm. Press 7 again to cancel the panic alarm. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief / : If equipped, press and release Q and then immediately press and hold / for at least four seconds to Canceling a Remote Start To cancel a remote start, do one of the following: start the engine. See Remote Vehicle Start 0 34. . See Keys 0 29 and Remote Keyless Entry (RKE) System Operation 0 32. Press and hold / until the parking lamps turn off. . Turn on the hazard warning flashers. Remote Vehicle Start . Turn the vehicle on and then off. If equipped, the engine can be started from outside of the vehicle. See Remote Vehicle Start 0 34. Starting the Vehicle 1. Press and release RKE transmitter. Q on the 2. Immediately press and hold / for at least four seconds or until the turn signal lamps flash. Start the vehicle normally after entering. When the vehicle starts, the parking lamps will turn on. Remote start can be extended. Power Door Locks Door Locks There are several ways to lock and unlock the vehicle. Base From outside, use the Remote Keyless Entry (RKE) transmitter or the key in the driver door. From inside, use the power door locks or push down or pull up on the manual door locks. From inside, pull the door handle once to unlock the door. Pull again to open the door. Crew Cab Q : Press to lock the doors. 9 Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 10 In Brief K : Press to unlock the doors. Seat Adjustment See Door Locks 0 35 and Power Door Locks 0 36. Manual Seats Windows Power Windows Crew Cab Power windows work when the ignition is on, in ACC/ACCESSORY, or when Retained Accessory Power (RAP) is active. See Retained Accessory Power (RAP) 0 214. Base Using the window switch, press to open or pull to close the window. The windows may be temporarily disabled if they are used repeatedly within a short time. See Power Windows 0 42. To adjust a manual seat: 1. Pull the handle at the front of the seat. 2. Slide the seat to the desired position and release the handle. 3. Try to move the seat back and forth to be sure it is locked in place. See Seat Adjustment 0 47. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief Power Seats Lumbar Adjustment 11 Power Lumbar Manual Lumbar To adjust a power seat, if equipped: . Move the seat forward or rearward by sliding the control forward or rearward. . If equipped, raise or lower the front part of the seat cushion by moving the front of the control up or down. . If equipped, raise or lower the seat by moving the rear of the control up or down. See Power Seat Adjustment 0 48. If equipped, move the lever up or down repeatedly to increase or decrease lumbar support. See Lumbar Adjustment 0 48. To adjust the power lumbar support, if equipped: . Press and hold the control forward to increase or rearward to decrease upper and lower lumbar support at the same time. . If equipped, press and hold the control up to increase upper lumbar support and decrease lower lumbar support. Press and hold the control down to increase lower lumbar support and decrease upper lumbar support. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 12 In Brief See Lumbar Adjustment 0 48. Reclining Seatbacks Manual Reclining Seatbacks To return the seatback to the upright position: 1. Lift the lever fully without applying pressure to the seatback, and the seatback will return to the upright position. . Tilt the top of the control forward to raise. See Reclining Seatbacks 0 49. Heated Seats 2. Push and pull on the seatback to make sure it is locked. See Reclining Seatbacks 0 49. Power Reclining Seatbacks To adjust a manual seatback: If equipped, the buttons are on the center stack. To operate, the engine must be running. 1. Lift the lever. The seatback will automatically fold forward. 2. To recline, move the seatback rearward to the desired position, then release the lever to lock the seatback in place. 3. Push and pull on the seatback to make sure it is locked. Press I or + to heat the driver or passenger seatback only. To recline a power seatback, if equipped: . Tilt the top of the control rearward to recline. Press J or z to heat the driver or passenger seat cushion and seatback. See Heated Front Seats 0 50. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief Head Restraint Adjustment Seat Belts 13 Airbag On-Off Switch If the instrument panel endcap has the switch pictured in the following illustration, the vehicle has an airbag on-off switch that you can use to manually turn on or off the front outboard passenger airbag. Do not drive until the head restraints for all occupants are installed and adjusted properly. To achieve a comfortable seating position, change the seatback recline angle as little as necessary while keeping the seat and the head restraint height in the proper position. See Head Restraints 0 46 and Seat Adjustment 0 47. Refer to the following sections for important information on how to use seat belts properly: . Seat Belts 0 53 . How to Wear Seat Belts Properly 0 54 . Lap-Shoulder Belt 0 56 . Lower Anchors and Tethers for Children (LATCH System) 0 76 To operate the airbag on-off switch, use the vehicle key. See Airbag On-Off Switch 0 65 for important information. Mirror Adjustment Using hood-mounted air deflectors and add-on convex mirror attachments could decrease mirror performance. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 14 In Brief Exterior Mirrors Interior Mirror Manual Mirrors Adjustment If equipped, adjust manual mirrors by moving them up and down or left to right to see a little of the side of the vehicle and to have a clear view behind the vehicle. Adjust the mirror for a clear view of the area behind the vehicle. Manual Dimming Rearview Mirror If equipped, push the tab forward for daytime use and pull it for nighttime use to avoid glare from the headlamps from behind. See Manual Rearview Mirror 0 41. See Manual Mirrors 0 39. Power Mirrors Crew Cab If equipped with power mirrors: 1. Press (1) or (2) to select the driver or passenger side mirror. 2. Press the arrows on the control pad to move the mirror up, down, right, or left. Base 3. Adjust each outside mirror so that a little of the vehicle and the area behind it can be seen. See Power Mirrors 0 40. Steering Wheel Adjustment Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief To adjust the steering wheel: 1. Hold the steering wheel and pull the lever. There are dome lamps in the overhead console and the headliner, if equipped. 2. Move the steering wheel up or down. To change the dome lamp settings, press the following: 3. Release the lever to lock the wheel in place. OFF : Turns the lamps off, even when a door is open. Do not adjust the steering wheel while driving. DOOR : The lamps come on automatically when a door is opened. Interior Lighting ON : Turns all dome lamps on. Dome Lamps Reading Lamps 15 There are reading lamps in the overhead console and the headliner, if equipped. To operate, the ignition must be on or in ACC/ACCESSORY or using Retained Accessory Power (RAP). Press m or n next to each reading lamp to turn it on or off. For more information about interior lighting, see Instrument Panel Illumination Control 0 137. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 16 In Brief Exterior Lighting roof marker lamps (if equipped), front/rear sidemarker lamps, and license plate lamps. ; : Turns on the parking lamps including all lamps, except the headlamps. 5 : Turns on the headlamps together with the parking lamps and instrument panel lights. The exterior lamp control is on the instrument panel to the left of the steering wheel. O : Turns off the automatic headlamps and Daytime Running Lamps (DRL). Turn the headlamp control to O again to turn the automatic headlamps or DRL back on. See: . Exterior Lamp Controls 0 132. . Daytime Running Lamps (DRL) 0 134. . Fog Lamps 0 136. Windshield Wiper/Washer For vehicles first sold in Canada, off will only work when the vehicle is in P (Park). AUTO : Automatically turns on the headlamps, parking lamps, taillamps, instrument panel lights, The windshield wiper control is on the turn signal lever. The windshield wipers are controlled by turning the band with z on it. 1 : Fast wipes. w : Slow wipes. 3 INT : Turn the band up for more frequent wipes or down for less frequent wipes. OFF : Turns the windshield wipers off. 8 : For a single wipe, turn to 8, then release. For several wipes, hold the band on 8 longer. Lm : Push the paddle at the top of the lever to spray washer fluid on the windshield. See Windshield Wiper/Washer 0 97. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief Climate Controls These systems control the heating, cooling, and ventilation. Climate Control System (with Heater Only) 1. Fan Control 4. Defrost 2. Air Recirculation 5. TEMP (Temperature Control) 3. Air Delivery Mode Controls 17 Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 18 In Brief Climate Control System (with Air Conditioning) 1. Fan Control 2. A/C (Air Conditioning) 3. Air Delivery Mode Controls Transmission Range Selection Mode 4. Defrost K (Rear Window Defogger, If Equipped) f (Heated Outside Mirror, If Equipped) 8 (Outside Air, If Equipped) 7. Air Recirculation 2. Press the plus/minus buttons on the shift lever to select the desired range of gears for current driving conditions. See Manual Mode 0 226. While using Range Selection Mode, cruise control and the Tow/Haul Mode can be used. Grade Braking is not available when Range Selection Mode is active. See Tow/Haul Mode 0 227. 5. TEMP (Temperature Control) 6. 1. To enable the Range Selection feature, move the shift lever to the L (Manual Mode) position. The current range will appear next to the L. This is the highest attainable range with all lower gears accessible. As an example, when 5 (Fifth) gear is selected, 1 (First) through 5 (Fifth) gears are available. The Range Selection Mode switch, if equipped, is on the shift lever. Four-Wheel Drive If equipped with four-wheel drive, the engine's driving power can be sent to all four wheels for extra traction. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief Manual Locking Hubs Transfer Case Controls Use these controls to shift into and out of the different four-wheel drive modes. { Warning It is dangerous to get out of the vehicle if the shift lever is not fully in P (Park) with the parking brake firmly set. The vehicle can roll. Do not leave the vehicle when the engine is running. If you have left the engine running, the vehicle can move suddenly. You or others could be injured. To be sure the vehicle will not move, even when you are on fairly level ground, always set the parking brake and move the shift lever to P (Park). See Shifting Into Park 0 214. 19 Electronic Transfer Case The locking hubs are located on each end of the front axle and must be manually turned to LOCK before the four-wheel drive modes can be used. The hubs may remain in the LOCK position when road surface traction conditions are variable or it is unsafe to unlock them. Turn the locking hubs to FREE when it is safe to do so. When four-wheel drive is no longer needed turn the locking hubs to FREE. This transfer case knob is to the left of the steering column. The different drive options that may be available are described following. N (Neutral) : Use only when the vehicle needs to be towed. 2 m (Two-Wheel Drive High) : This setting is used for driving in most street and highway situations. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 20 In Brief 4 m (Four-Wheel Drive High) : Use this setting when extra traction is needed, such as on snowy or icy roads or in most off-road situations. 4 n (Four-Wheel Drive Low) : This setting sends maximum power to all four wheels. Choose 4n when driving in deep sand, mud, or snow, and while climbing or descending steep hills. See Four-Wheel Drive 0 228. Vehicle Features MENU : Press to select a menu. Infotainment System station or track. The base radio and base radio with touchscreen information is included in this manual. See the infotainment manual for information on the uplevel radios, audio players, phone, navigation system, Rear Seat Entertainment (RSE), and voice or speech recognition, if equipped. Radio(s) Base Radio O : Press to turn the system on. Press and hold to turn it off. When on, press to mute; press again to unmute. Turn to increase or decrease the volume. RADIO : Press to choose between FM, AM, and SiriusXM, if equipped. MEDIA : Press to change the audio source between CD, USB, AUX, and Bluetooth Audio, if equipped. { : Press to go to the Home Page. g : Press to seek the previous l : Press to seek the next station or track. See the base radio information in Overview (Base Radio with Touchscreen) 0 146 or Overview (Base Radio) 0 142. Base Radio with Touchscreen O : Press to turn the system on. Press and hold to turn it off. When on, press to mute; press again to unmute. Turn to increase or decrease the volume. { : Press to go to the Home Page. 7 : Press to seek the previous station or track. 6 : Press to seek the next station or track. See the base radio with touchscreen information in Overview (Base Radio with Touchscreen) 0 146 or Overview (Base Radio) 0 142. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief Setting the Clock See Clock 0 98. Satellite Radio Vehicles with a SiriusXM satellite radio tuner and a valid SiriusXM satellite radio subscription can receive SiriusXM programming. SiriusXM Satellite Radio Service SiriusXM is a satellite radio service based in the 48 contiguous United States and 10 Canadian provinces. SiriusXM satellite radio has a wide variety of programming and commercial-free music, coast to coast, and in digital-quality sound. A fee is required to receive the SiriusXM service. For more information refer to: . www.siriusxm.com or call 1-888-601-6296 (U.S.). . www.siriusxm.ca or call 1-877-438-9677 (Canada). 21 See Satellite Radio (Base Radio with Touchscreen) 0 154 or Satellite Radio (Base Radio) 0 154. See Bluetooth (Overview) 0 174 or Bluetooth (Infotainment Controls) 0 175. Portable Audio Devices Steering Wheel Controls This vehicle may have a 3.5 mm (1/8 in) auxiliary input jack and USB ports in the center console or armrest. There may be a USB port in the upper glove box. External devices such as iPods®, laptop computers, MP3 players, and USB storage devices may be connected, depending on the audio system. See USB Port 0 160 and Auxiliary Jack 0 165. Bluetooth The Bluetooth system allows users with a Bluetooth-enabled cell phone to make and receive hands-free calls using the vehicle audio system and controls. The Bluetooth-enabled cell phone must be paired with the in-vehicle Bluetooth system before it can be used in the vehicle. Not all phones will support all functions. If equipped, some audio controls can be adjusted at the steering wheel. g : If equipped with OnStar or a Bluetooth system, press to interact with those systems. See OnStar Overview 0 428, Bluetooth (Overview) 0 174 or Bluetooth (Infotainment Controls) 0 175, or “Bluetooth (Overview)” in the infotainment manual. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 22 In Brief i : Press to reject an incoming call or end a current call. Press to mute or unmute the infotainment system when not on a call. o or p : Press to go to the previous or next menu option. w or x : Press to go to the next or 1. Favorite: When on a radio source, press to select the next or previous favorite. When on a media source, press to select the next or previous track. 2. Volume: Press to increase or decrease the volume. previous selection. See Steering Wheel Controls 0 96. V : Press to select a highlighted menu option. Cruise Control +RES : If there is a set speed in memory, press briefly to resume to that speed or press and hold to accelerate. If cruise control is already active, use to increase vehicle speed. SET− : Press briefly to set the speed and activate cruise control. If cruise control is already active, use to decrease vehicle speed. * : Press to disengage cruise control without erasing the set speed from memory. See Cruise Control 0 237. Driver Information Center (DIC) The DIC display is in the instrument cluster. It shows the status of many vehicle systems. The favorite and volume switches are on the back of the steering wheel. 5 : Press to turn the system on or off. The indicator light is white when cruise control is on and turns off when cruise control is off. If the vehicle has the base level instrument cluster, the trip odometer reset stem is used to operate the DIC. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief If the vehicle has the uplevel instrument cluster, the right steering wheel controls are used to operate the DIC. See Driver Information Center (DIC) (Base Level) 0 119 or Driver Information Center (DIC) (Uplevel) 0 120. Rear Vision Camera (RVC) If equipped, RVC shows a view of the area behind the vehicle on the infotainment display when the vehicle is shifted into R (Reverse) to aid with parking and low-speed backing maneuvers. See Rear Vision Camera (RVC) 0 240. w or x : Press to move up or down in a list. o or p : Press to move between the interactive display zones in the cluster. V : Press to open a menu or select a menu item. Press and hold to reset values on certain screens. Power Outlets Accessory power outlets can be used to plug in electrical equipment, such as a cell phone, MP3 player, etc. The vehicle may have up to four accessory power outlets. 23 Vehicles with a Center Console . One or two in front of the cupholders on the center console . One inside the center console . One on the rear of the center console Vehicles with Bench Seats . One on the center stack below the climate control system . One or two in the storage area on the bench seat Lift the cover to access and replace when not in use. See Power Outlets 0 100. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 24 In Brief Performance and Maintenance Fuel Use of diesel fuel with ultra low sulfur content (15 ppm, maximum) is required. See Fuel for Diesel Engines 0 241. Engine Oil Life System The engine oil life system calculates engine oil life based on vehicle use and, on most vehicles, displays a DIC message when it is necessary to change the engine oil and filter. The oil life system should be reset to 100% only following an oil change. Resetting the Oil Life System To reset the engine oil life system: 1. Display REMAINING OIL LIFE on the DIC. See Driver Information Center (DIC) (Base Level) 0 119 or Driver Information Center (DIC) (Uplevel) 0 120. If the vehicle does not have DIC buttons, the vehicle must be in P (Park) to access this display. 2. Press and hold V on the DIC, or the trip odometer reset stem if the vehicle does not have DIC buttons, for several seconds. The oil life will change to 100%. The oil life system can also be reset as follows: 1. Display REMAINING OIL LIFE on the DIC. See Driver Information Center (DIC) (Base Level) 0 119 or Driver Information Center (DIC) (Uplevel) 0 120. 2. Fully press the accelerator pedal slowly three times within five seconds. 3. If the display changes to 100%, the system is reset. See Engine Oil Life System 0 298. Driving for Better Fuel Economy Driving habits can affect fuel mileage. Here are some driving tips to get the best fuel economy possible: . Set the climate controls to the desired temperature after the engine is started, or turn them off when not required. . Avoid fast starts and accelerate smoothly. . Brake gradually and avoid abrupt stops. . Avoid idling the engine for long periods of time. . When road and weather conditions are appropriate, use cruise control. . Always follow posted speed limits or drive more slowly when conditions require. . Keep vehicle tires properly inflated. . Combine several trips into a single trip. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief . . Replace the vehicle's tires with the same TPC Spec number molded into the tire's sidewall near the size. Follow recommended scheduled maintenance. Diesel Particulate Filter The Duramax engine is equipped with a Diesel Particulate Filter (DPF) that will filter or trap particulates. The DPF is under the vehicle in the exhaust system. Depending on a number of factors monitored by the engine computer, the DPF will need to be cleaned of accumulated solids. When a cleaning is needed, the engine computer will initiate a cleaning action by warming the exhaust gas temperature. This feature has been designed to operate automatically, with limited operator involvement or awareness. Noise may be heard at low speeds when the emission controls are active. This is normal. Manual Regeneration of Diesel Particulate Filter If equipped, this feature allows for manual cleaning/regeneration of the DPF when it is unable to clean itself. It may be necessary to perform a manual regeneration if driving conditions — such as extended slow speed, stop-and-go traffic, extended idles, short drive cycles, or stationary PTO operation — prevent DPF self-cleaning. Manual regeneration can only be used when the DPF has become at least 90% full. At 100% full, it will attempt to automatically self-clean if proper driving conditions are met. The DPF will clean itself if the vehicle can be driven above 50 km/h (30 mph) for about 30 minutes. A Driver Information Center (DIC) message displays when manual regeneration is possible. 25 Scroll through the DIC pages to find the Exhaust Filter menu. Depending on whether the vehicle has a base or uplevel cluster, it may be under the Options menu. If the vehicle cannot be stopped when the DIC message first indicates cleaning is available, automatic self-cleaning may have begun. If conditions cannot be met for self-cleaning to complete, and manual regeneration is selected, it may take up to four minutes for the system to switch to manual regeneration. When the switch occurs, a DIC message prompts to start the cleaning process. { Warning Do not leave the vehicle during the regeneration. Make sure that there are no flammables near the muffler, DPF and exhaust pipe which may result in a fire. (Continued) Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 26 In Brief Warning (Continued) Remember that the temperature of exhaust gases is high enough to burn you. You and others could be seriously injured. Before starting the manual regeneration, make sure all of the following safety conditions are met: . The vehicle is parked on level ground, away from any flammable materials. . The vehicle is parked outdoors, away from any walls or buildings. . The vehicle is at least 3 m (10 ft) from any obstructions or materials that may combust or melt. . The shift lever is in P (Park). . The fuel tank is at least one-eighth full. . All fluids are at the proper level. . No diagnostic trouble codes have been set, and the malfunction indicator lamp is not on. . The engine coolant temperature is above 71 °C (160 °F). After making sure all of the safety conditions have been met, press the trip odometer reset stem or @ on the steering wheel control for at least one second to select Start on the DIC. Follow the instructions in the DIC messages. Choose ACCEPT to acknowledge that all of these safety conditions have been met and to activate regeneration. If the DIC returns to the previous screen, then one or more of the necessary operating conditions has not been met. Continue to follow the instructions in the DIC messages. Hold the Exhaust Brake switch on the instrument panel below the climate controls for more than three seconds, and then release it, to begin the regeneration process. If the EXHAUST BRAKE ON message displays, then the switch was released too soon. Press it again to turn off the exhaust brake, then try again when the DIC message prompts. When manual regeneration begins, the engine speed increases, the engine cooling fan sound increases, and a DIC message indicates that cleaning is in progress. A DIC message will display when cleaning has completed. The message will remain as long as cleaning is not necessary. Cleaning could take up to 30 minutes. Upon completion, the engine will return to normal idle, but exhaust components will remain hot for several minutes. Do not move the vehicle until the exhaust has had time to cool. Manual regeneration can be canceled at any time by pressing the brake pedal or turning the engine off. Unusual noises may be heard if regeneration is interrupted. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 In Brief Cleaning the DPF (Exhaust Filter) While the DPF cleaning is automatically controlled by the engine computer, the Driver Information Center (DIC) may display a message. The vehicle will need to operate continuously until the message is no longer displayed. Cleaning occurs above 50 km/h (30 mph). If the vehicle is returned to idle during the cleaning process, the driver may notice a slightly different sound or a slightly elevated engine idle speed. This is normal. No action is required on the part of the driver during a regular DPF cleaning. See Diesel Particulate Filter 0 217. Special DPF Driver Messages If the vehicle is used for numerous short trips or extended slow-speed operation, the engine computer may not be able to adequately heat up the exhaust system to clean the DPF effectively. The engine computer has been designed to continuously monitor the condition of the DPF. When the engine computer detects that the DPF is nearly full of particulates and that the vehicle is not being operated in a manner that would allow effective automatic DPF cleaning, the DIC will display a message. If the vehicle continues to be driven in a manner that prevents effective DPF cleaning, the DPF will become plugged with particulates. If this occurs, the engine computer will turn on the malfunction indicator lamp (Check Engine Light) in the instrument cluster, and the DIC will display the message ENGINE POWER IS REDUCED. See Diesel Particulate Filter 0 217. Fuel Use Ultra Low Sulfur Diesel Fuel (ULSD) Use ULSD only. The emission control hardware used on the vehicle may be damaged by using fuel with high sulfur levels. Use only fuel that is dispensed from pumps bearing the ULSD label. 27 Do Not Use Low Sulfur Diesel Fuel (LSD) Do not use fuel that is dispensed from pumps bearing the LSD label. Do Not Use Non-Highway Fuel Fuel labeled as off road or non-highway is typically very high in sulfur content and will damage the emission control system. Non-highway fuel is not intended for use in on-highway vehicles and does not have the fuel properties needed by the DPF-equipped Duramax diesel. In addition: . Use the correct engine oil. . Do not add gasoline to diesel fuel. . Do not modify the induction or exhaust systems. See Fuel for Diesel Engines 0 241 and Engine Oil 0 295. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 28 In Brief Diesel Exhaust Fluid Diesel Exhaust Fluid (DEF) is used with diesel engines to reduce the amount of regulated emissions produced. The DEF system must be maintained for the vehicle to run properly. DEF is not a fuel additive. For refilling instructions, see Diesel Exhaust Fluid 0 220. DEF should not be mixed with or added to diesel fuel. DEF freezes when exposed to temperatures below −11 °C (12 ° F). Locating Diesel Exhaust Fluid DEF can be purchased at your dealer. It can also be purchased at authorized vehicle and truck dealerships. Additionally, some diesel truck fueling stations or retailers may have DEF for purchase. For vehicles with an active OnStar or connected service plan, OnStar can help to locate a DEF retailer. See Recommended Fluids and Lubricants 0 398. As the DEF tank becomes low on fluid, the Driver Information Center (DIC) will begin to display warnings to indicate the approximate remaining range. These warnings will increase as the tank becomes empty. Once the tank is empty, vehicle speed will be limited. If there is an issue with the quality of the fluid or the DEF system, the DIC will display warnings. See Diesel Exhaust Fluid 0 220. Roadside Assistance Program U.S.: 1-888-899-1327 TTY Users (U.S. Only): 1-888-889-2438 Canada: 1-800-268-6800 New Chevrolet owners are automatically enrolled in the Roadside Assistance Program. See Roadside Assistance Program 0 418. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Keys, Doors, and Windows Keys, Doors, and Windows Interior Mirrors Keys and Locks Windows Interior Rearview Mirrors . . . . . . . 41 Manual Rearview Mirror . . . . . . . . 41 Automatic Dimming Rearview Mirror . . . . . . . . . . . . . . . . . . . . . . . . . 41 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . 32 Remote Keyless Entry (RKE) System Operation . . . . . . . . . . . . 32 Remote Vehicle Start . . . . . . . . . . 34 Door Locks . . . . . . . . . . . . . . . . . . . . 35 Power Door Locks . . . . . . . . . . . . . 36 Lockout Protection . . . . . . . . . . . . . 36 Safety Locks . . . . . . . . . . . . . . . . . . . 36 Vehicle Security Vehicle Security . . . . . . . . . . . . . . . . Vehicle Alarm System . . . . . . . . . Immobilizer . . . . . . . . . . . . . . . . . . . . Immobilizer Operation . . . . . . . . . 37 37 38 38 Exterior Mirrors Convex Mirrors . . . . . . . . . . . . . . . . Manual Mirrors . . . . . . . . . . . . . . . . . Trailer-Tow Mirrors . . . . . . . . . . . . . Power Mirrors . . . . . . . . . . . . . . . . . . Folding Mirrors . . . . . . . . . . . . . . . . . Heated Mirrors . . . . . . . . . . . . . . . . . 39 39 39 40 40 41 Windows . . . . . . . . . . . . . . . . . . . . . . . Manual Windows . . . . . . . . . . . . . . Power Windows . . . . . . . . . . . . . . . Sun Visors . . . . . . . . . . . . . . . . . . . . . 41 42 42 44 29 Keys and Locks Keys { Warning Leaving children in a vehicle with an ignition key or Remote Keyless Entry (RKE) transmitter is dangerous and children or others could be seriously injured or killed. They could operate the power window or other controls or make the vehicle move. The windows will function with the key in the ignition or with the RKE transmitter in the vehicle, and children or others could be caught in the path of a closing window. Do not leave children in a vehicle with the ignition key or an RKE transmitter. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 30 Keys, Doors, and Windows Warning (Continued) impacted, and airbags may not deploy. To reduce the risk of unintentional rotation of the ignition key, do not change the way the ignition key and Remote Keyless Entry (RKE) transmitter, if equipped, are connected to the provided key rings. { Warning If the key is unintentionally rotated while the vehicle is running, the ignition could be moved out of the RUN position. This could be caused by heavy items hanging from the key ring, or by large or long items attached to the key ring that could be contacted by the driver or steering wheel. If the ignition moves out of the RUN position, the engine will shut off, braking and steering power assist may be (Continued) The ignition key and key rings, and RKE transmitter, if equipped, are designed to work together as a system to reduce the risk of unintentionally moving the key out of the RUN position. The ignition key has a small hole to allow attachment of the provided key ring. It is important that any replacement ignition keys have a small hole. See your dealer if a replacement key is required. The combination and size of the rings that came with your keys were specifically selected for your vehicle. The rings are connected to the key like two links of a chain to reduce the risk of unintentionally moving the key out of the RUN position. Do not add any additional items to the ring attached to the ignition key. Attach additional items only to the second ring, and limit added items to a few essential keys or small, light items no larger than an RKE transmitter. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Keys, Doors, and Windows inspect the key blade for debris. Periodically clean with a brush or pick. 6. The security light will turn off once the key has been programmed. Programming Keys 7. Repeat Steps 1–5 if additional keys are to be programmed. Follow these procedures to program up to eight keys to the vehicle. Programming with Two Recognized Keys To program a new key: Interference from radio-frequency identification (RFID) tags may prevent the key from starting the vehicle. Keep RFID tags away from the key when starting the vehicle. The key is used for the ignition, all door locks, the glove box, and the floor console storage bin, if equipped. The key has a bar-coded key tag that the dealer or qualified locksmith can use to make new keys. Store this information in a safe place, not in the vehicle. See your dealer if a replacement key or additional key is needed. If it becomes difficult to turn a key, 31 1. Insert the original, already programmed key in the ignition and turn the ignition on. 2. Turn the ignition off, and remove the key. 3. Quickly, within five seconds, insert the second original already programmed key in the ignition and turn the ignition on. 4. Turn the ignition off, and remove the key. 5. Insert the key to be programmed and turn the ignition on within five seconds. If a key is lost or damaged, see your dealer to have a new key made. Programming without Recognized Keys Program a new key to the vehicle when a recognized key is not available. If two currently recognized keys are not available, follow this procedure to program the first key. This procedure will take approximately 30 minutes to complete for the first key. The vehicle must be off and all of the keys you wish to program must be with you. 1. Insert the new vehicle key into the ignition. 2. Turn the ignition on. The security light will come on. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 32 Keys, Doors, and Windows 3. Wait 10 minutes until the security light turns off. 4. Turn the ignition off. 5. Repeat Steps 2–4 two more times. After the third time, turn the ignition on; the key is learned and all previously known keys will no longer work with the vehicle. 6. To learn a second key, turn the ignition off, insert the second key to be learned, and turn the ignition on. After two keys are learned, the remaining keys can be learned by following the procedure in “Programming with Two Recognized Keys.” If locked out of the vehicle, see Roadside Assistance Program 0 418. With an active OnStar or connected service plan, an OnStar Advisor may remotely unlock the vehicle. See OnStar Overview 0 428. Remote Keyless Entry (RKE) System See Radio Frequency Statement 0 424. If there is a decrease in the Remote Keyless Entry (RKE) operating range: . Check the distance. The transmitter may be too far from the vehicle. . Check the location. Other vehicles or objects may be blocking the signal. . Check the transmitter's battery. See “Battery Replacement” later in this section. . If the transmitter is still not working correctly, see your dealer or a qualified technician for service. Remote Keyless Entry (RKE) System Operation The Remote Keyless Entry (RKE) transmitter functions may work up to 60 m (197 ft) away from the vehicle. Other conditions can affect the performance of the RKE transmitter. See Remote Keyless Entry (RKE) System 0 32. With Remote Start Shown, without Remote Start Similar / : If equipped, press and release Q and then immediately press and hold / for at least four seconds to start the engine. See Remote Vehicle Start 0 34. Q : Press to lock all doors. If enabled, the turn signal lamps flash once to indicate locking has occurred. If enabled, the horn chirps Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Keys, Doors, and Windows when Q is pressed again within three seconds. See Vehicle Personalization 0 124. Pressing Q arms the alarm system. See Vehicle Alarm System 0 37. K : Press once to unlock only the driver door. If K is pressed again within three seconds, all remaining doors unlock. The interior lamps may come on and stay on for 20 seconds or until the ignition is turned on. If enabled, the turn signal lamps flash twice to indicate unlocking has occurred. See Vehicle Personalization 0 124. If enabled, the exterior lamps may turn on. See Vehicle Personalization 0 124. Pressing K on the RKE transmitter disarms the alarm system. See Vehicle Alarm System 0 37. 7 : Press and release one time to initiate vehicle locator. The turn signal lamps flash and the horn sounds three times. Press and hold 7 for at least three seconds to sound the panic alarm. The turn signal lamps flash and the horn sounds repeatedly for 30 seconds. The alarm turns off when the ignition is turned on or 7 is pressed again. The ignition must be off for the panic alarm to work. 33 To replace the battery: Battery Replacement Replace the battery in the RKE transmitter soon if the DIC displays REPLACE BATTERY IN REMOTE KEY. Caution When replacing the battery, do not touch any of the circuitry on the transmitter. Static from your body could damage the transmitter. 1. Separate and remove the back cover of the RKE transmitter with a flat, thin object, such as a coin. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 34 Keys, Doors, and Windows Remote Vehicle Start If equipped with remote start, the climate control system will come on when the vehicle is started remotely, depending on the outside temperature. The rear defog and heated front seats, if equipped, may also come on. See Heated Front Seats 0 50 and Vehicle Personalization 0 124. 2. Press and slide the battery down toward the pocket of the RKE transmitter in the direction of the key ring. Do not use a metal object. Laws in some communities may restrict the use of remote starters. Check local regulations for any requirements on remote starting of vehicles. 3. Remove the battery. Do not use remote start if the vehicle is low on fuel. 4. Insert the new battery, positive side facing up. Replace with a CR2032 or equivalent battery. 5. Push together the RKE transmitter back cover top side first, and then the bottom toward the key ring. The vehicle cannot be remote started if: . The key is in the ignition. . The hood is not closed. . There is an emission control system malfunction and the malfunction indicator lamp is on. The engine will turn off during a remote vehicle start if: . The coolant temperature gets too high. . The oil pressure gets low. . The ignition is in any mode other than off. . The hazard flashers are on. . Two remote starts or a start with an extension have been used. . The vehicle is not in P (Park). The RKE transmitter range may be reduced while the vehicle is running. Other conditions can affect the performance of the transmitter. See Remote Keyless Entry (RKE) System 0 32 or Vehicle Personalization 0 124. Starting the Engine Using Remote Start 1. Press and release Q. 2. Immediately press and hold / until the turn signal lamps flash or for at least four seconds. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Keys, Doors, and Windows When the vehicle starts, the parking lamps will turn on. The doors will be locked and the climate control system may come on. The engine will continue to run for 15 minutes. After 30 seconds, repeat Steps 1 and 2 for a 15-minute time extension. Turn the ignition on to operate the vehicle. Extending Engine Run Time The engine run time can be extended by 15 minutes, for a total of 30 minutes, if during the first 15 minutes Steps 1 and 2 are repeated while the engine is still running. An extension can be requested 30 seconds after starting. A maximum of two remote starts, or a single start with an extension, is allowed between ignition cycles. The ignition must be turned on and then back off to use remote start again. Canceling a Remote Start Warning (Continued) To cancel a remote start, do one of the following: . Press and hold / until the parking lamps turn off. . Turn on the hazard warning flashers. . Turn the ignition on and then off. passengers should wear seat belts properly and the doors should be locked whenever the vehicle is driven. . Young children who get into unlocked vehicles may be unable to get out. A child can be overcome by extreme heat and can suffer permanent injuries or even death from heat stroke. Always lock the vehicle whenever leaving it. . Outsiders can easily enter through an unlocked door when you slow down or stop the vehicle. Locking the doors can help prevent this from happening. Door Locks { Warning Unlocked doors can be dangerous. . Passengers, especially children, can easily open the doors and fall out of a moving vehicle. The doors can be unlocked and opened while the vehicle is moving. The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked. So, all (Continued) 35 There are several ways to lock and unlock the vehicle. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 36 Keys, Doors, and Windows From outside: . Use the Remote Keyless Entry (RKE) transmitter. . Use the key in the driver door or the passenger door, if equipped. Power Door Locks Lockout Protection If the ignition is on or in ACC/ ACCESSORY and the power door lock switch is pressed with the driver door open, all the doors will lock and only the driver door will unlock. From inside, use the power door locks or the manual door locks. To lock the door with the manual door locks, push down on the manual lock knob. From inside, pull the door handle once to unlock the door. Pull the handle again to open the door. Base See Vehicle Alarm System 0 37. Free-Turning Locks The door key lock cylinder turns freely when either the wrong key is used, or the correct key is not fully inserted. The free-turning door lock feature prevents the lock from being forced open. To reset the lock, turn it to the vertical position with the correct key fully inserted. Remove the key and insert it again. If this does not reset the lock, turn the key halfway around in the cylinder and repeat the reset procedure. K : Press to unlock the doors. If the vehicle is off and locking is selected while a door is open, when all doors are closed the vehicle will check for RKE transmitters inside. If an RKE transmitter is detected, and the number of RKE transmitters has not reduced, the driver door will unlock and the horn will chirp three times. This can be manually overridden by pressing and holding Q on the power door lock switch. Safety Locks Crew Cab Q : Press to lock the doors. If equipped, the rear door safety locks prevent passengers from opening the rear doors from inside the vehicle. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Keys, Doors, and Windows Vehicle Security This vehicle has theft-deterrent features; however, they do not make the vehicle impossible to steal. Vehicle Alarm System 37 Fast Flash : Vehicle is unsecured. A door, the tailgate, or the hood is open. Slow Flash : Alarm system is armed. Arming the Alarm System 1. Turn off the vehicle. 2. Lock the vehicle in one of two ways: . Use the RKE transmitter. Crew Cab Press { to activate the safety locks on the rear doors. The indicator light comes on when activated. Press { again to deactivate. The vehicle must be on, in ACC/ACCESSORY, or in Retained Accessory Power (RAP). See Retained Accessory Power (RAP) 0 214. If the indicator light flashes, the feature may not be working properly. . The indicator light, on the instrument panel near the windshield, indicates the status of the system. Off : Alarm system is disarmed. On Solid : Vehicle is secured during the delay to arm the system. With a door open, press Q on the interior of the door. 3. After 30 seconds, the alarm system will arm and the indicator light will begin to slowly flash. Pressing Q on the RKE transmitter a second time will bypass the 30-second delay and immediately arm the alarm system. The vehicle alarm system will not arm if the doors are locked with the key. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 38 Keys, Doors, and Windows Immobilizer Operation If the driver door is opened without first unlocking with the RKE transmitter, the horn will chirp and the lights will flash to indicate pre-alarm. If the vehicle is not started, or the door is not unlocked by pressing K on the RKE transmitter during the 10-second pre-alarm, the alarm will be activated. To avoid setting off the alarm by accident: . Lock the vehicle after all occupants have exited. . Always unlock a door with the RKE transmitter. The alarm will also be activated if a passenger door, the tailgate, or the hood is opened without first disarming the system. When the alarm is activated, the turn signals flash and the horn sounds for about 30 seconds. The alarm system will then re-arm to monitor for the next unauthorized event. How to Detect a Tamper Condition The system does not have to be manually armed or disarmed. If K is pressed on the RKE transmitter and the horn chirps three times, an alarm occurred previously while the alarm system was armed. The vehicle is automatically immobilized when the vehicle is turned off. Disarming the Alarm System To disarm the alarm system or turn off the alarm if it has been activated: K on the RKE transmitter. . Press . Start the vehicle. Unlocking the driver door with the key will not disarm the system or turn off the alarm. If the alarm has been activated, a message will appear on the DIC. Immobilizer See Radio Frequency Statement 0 424. This vehicle has a passive theft-deterrent system. The system is automatically disarmed when the ignition is turned from off to on. The security light, in the instrument cluster, comes on if there is a problem with arming or disarming the theft-deterrent system. When trying to start the vehicle, the security light comes on briefly when the ignition is turned on. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Keys, Doors, and Windows If the engine does not start and the security light stays on, there is a problem with the system. Turn the ignition off and try again. If the engine still does not start, and the key appears to be undamaged, try another ignition key. It may be necessary to check the fuse. See Fuses and Circuit Breakers 0 320. If the engine still does not start with the other key, the vehicle needs service. If the vehicle does start, the first key may be faulty. See your dealer. It is possible for the immobilizer system to learn new or replacement keys. Up to eight keys can be programmed for the vehicle. To program additional keys, see Keys 0 29. Do not leave the transmitter or device that disarms or deactivates the vehicle theft system in the vehicle. See your dealer to get a new key blank cut exactly as the ignition key that operates the system. Exterior Mirrors Convex Mirrors { Warning 39 Using hood-mounted air deflectors and add-on convex mirror attachments could decrease mirror performance. Trailer-Tow Mirrors A convex mirror can make things, like other vehicles, look farther away than they really are. If you cut too sharply into the right lane, you could hit a vehicle on the right. Check the inside mirror or glance over your shoulder before changing lanes. The passenger side mirror is convex shaped. A convex mirror's surface is curved so more can be seen from the driver seat. Manual Mirrors If equipped, adjust manual mirrors by moving the mirror up and down or left to right to see a little of the side of the vehicle and to have a clear view behind the vehicle. If equipped, adjust trailer-tow mirrors for a clear view of the area behind you. Manually pull out the mirror head to extend it for better visibility when towing a trailer. The lower portion of the mirror is convex. A convex mirror's surface is curved to see more from the driver Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 40 Keys, Doors, and Windows seat. The convex mirror can be adjusted manually to the driver preferred position for better vision. Folding Mirrors The mirror may have a turn signal arrow that flashes in the direction of the turn or lane change. If equipped, push the mirror toward the vehicle to fold. Push the mirror outward to return to its original position. Manual Folding Power Mirrors Manually fold the mirrors inward to prevent damage when going through an automatic car wash. Crew Cab If equipped with power mirrors: 1. Press (1) or (2) to select the driver or passenger side mirror. 2. Press the arrows on the control pad to move the mirror in the desired direction. Base 3. Adjust each outside mirror so that a little of the vehicle and the area behind it can be seen. Turn Signal Indicator If equipped, indicator lights on the mirror flash in the direction of the turn or lane change. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Keys, Doors, and Windows Heated Mirrors K : If equipped, the rear window defogger also heats the outside mirrors. W : If equipped, press to turn the heated outside mirrors on or off. If equipped with trailer-tow mirrors, only the upper glass of the mirror is heated. The lower convex part of the towing mirrors is not heated. See “Rear Window Defogger” under Climate Control Systems (with Heater Only) 0 186 or Climate Control Systems (with Air Conditioning) 0 188. Interior Mirrors Interior Rearview Mirrors Adjust the rearview mirror for a clear view of the area behind your vehicle. Do not spray glass cleaner directly on the mirror. Use a soft towel dampened with water. Manual Rearview Mirror If equipped, push the tab forward for daytime use and pull it rearward for nighttime use to avoid glare from the headlamps from behind. Automatic Dimming Rearview Mirror If equipped, the mirror will automatically reduce the glare of the headlamps from behind. The dimming feature comes on each time the vehicle is started. 41 Windows { Warning Never leave a child, a helpless adult, or a pet alone in a vehicle, especially with the windows closed in warm or hot weather. They can be overcome by the extreme heat and suffer permanent injuries or even death from heat stroke. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 42 Keys, Doors, and Windows The vehicle aerodynamics are designed to improve fuel economy performance. This may result in a pulsing sound when either rear window is down and the front windows are up. To reduce the sound, open either a front window or the sunroof, if equipped. Warning (Continued) vehicle with children. When there are children in the rear seat, use the window lockout button to prevent operation of the windows. See Keys 0 29. Manual Windows If equipped, turn the hand crank on each door to manually raise or lower the manual windows. Crew Cab The power windows work when the ignition is on, in ACC/ACCESSORY, or when Retained Accessory Power (RAP) is active. See Retained Accessory Power (RAP) 0 214. Power Windows { Warning Children could be seriously injured or killed if caught in the path of a closing window. Never leave the Remote Keyless Entry (RKE) transmitter or keys in a (Continued) Using the window switch, press to open or pull to close the window. Base The windows may be temporarily disabled if they are used repeatedly within a short time. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Keys, Doors, and Windows Window Lockout Window Express Movement All windows can be opened without holding the window switch. Press the switch down fully and quickly release to express open the window. If equipped, pull the window switch up fully and quickly release to express close the window. Briefly press or pull the window switch in the same direction to stop that window’s express movement. Crew Cab If equipped, this feature stops the rear door passenger window switches from working except from the driver position. Press Z to engage the rear window lockout feature. The indicator light is on when engaged. Press Z again to disengage. Window Automatic Reversal System The express-close feature will reverse window movement if it comes in contact with an object. Extreme cold or ice could cause the window to auto-reverse. The window will operate normally after the object or condition is removed. 43 Automatic Reversal System Override { Warning If automatic reversal system override is active, the window will not reverse automatically. You or others could be injured and the window could be damaged. Before using automatic reversal system override, make sure that all people and obstructions are clear of the window path. When the engine is on, override the automatic reversal system by pulling and holding the window switch if conditions prevent it from closing. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 44 Keys, Doors, and Windows Programming the Power Windows Sun Visors Programming may be necessary if the vehicle battery has been disconnected or discharged. If the window is unable to express-up, program each express-close window: 1. Close all doors. 2. Turn the ignition on or to ACC/ ACCESSORY. 3. Partially open the window to be programmed. Then close it and continue to pull the switch briefly after the window has fully closed. 4. Open the window and continue to press the switch briefly after the window has fully opened. Remote Window Operation If equipped, this feature allows the windows to be opened remotely. If enabled in vehicle personalization, press and hold K on the RKE transmitter. See Vehicle Personalization 0 124. Pull the sun visor down to block glare. Detach the sun visor from the center mount to pivot to the side window and, if equipped, extend along the rod. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints Seats and Restraints Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . 60 Airbag System Head Restraints Head Restraints . . . . . . . . . . . . . . . 46 Front Seats Seat Adjustment . . . . . . . . . . . . . . . 47 Center Seat . . . . . . . . . . . . . . . . . . . . 47 Power Seat Adjustment . . . . . . . . 48 Lumbar Adjustment . . . . . . . . . . . . 48 Reclining Seatbacks . . . . . . . . . . . 49 Heated Front Seats . . . . . . . . . . . . 50 Rear Seats Rear Seats . . . . . . . . . . . . . . . . . . . . 51 Seat Belts Seat Belts . . . . . . . . . . . . . . . . . . . . . How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . Lap-Shoulder Belt . . . . . . . . . . . . . Seat Belt Use During Pregnancy . . . . . . . . . . . . . . . . . . . . Lap Belt . . . . . . . . . . . . . . . . . . . . . . . Seat Belt Extender . . . . . . . . . . . . . Safety System Check . . . . . . . . . . Seat Belt Care . . . . . . . . . . . . . . . . . 53 54 56 58 59 59 59 60 Airbag System . . . . . . . . . . . . . . . . . 61 Where Are the Airbags? . . . . . . . 62 When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . 63 What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . 64 How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . . . 64 What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . 64 Airbag On-Off Switch . . . . . . . . . . 65 Servicing the Airbag-Equipped Vehicle . . . . . . . . . . . . . . . . . . . . . . . 67 Adding Equipment to the Airbag-Equipped Vehicle . . . . . 68 Airbag System Check . . . . . . . . . . 68 Replacing Airbag System Parts after a Crash . . . . . . . . . . . . . . . . . 69 Child Restraints Older Children . . . . . . . . . . . . . . . . . Infants and Young Children . . . . Child Restraint Systems . . . . . . . Where to Put the Restraint . . . . . Lower Anchors and Tethers for Children (LATCH System) . . . . 69 71 73 75 76 Replacing LATCH System Parts After a Crash . . . . . . . . . . . . . . . . . Securing Child Restraints (With the Seat Belt in the Rear Seat) . . . . . . . . . . . . . . . . . . . Securing Child Restraints (With the Seat Belt in the Center Front Seat) . . . . . . . . . . . . . . . . . . . Securing Child Restraints (With the Seat Belt in the Front Seat) . . . . . . . . . . . . . . . . . . . 45 85 85 87 88 Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 46 Seats and Restraints Head Restraints Front Seats The vehicle’s front seats have adjustable head restraints in the outboard seating positions. { Warning With head restraints that are not installed and adjusted properly, there is a greater chance that occupants will suffer a neck/ spinal injury in a crash. Do not drive until the head restraints for all occupants are installed and adjusted properly. Adjust the head restraint so that the top of the restraint is at the same height as the top of the occupant's head. This position reduces the chance of a neck injury in a crash. The height of the head restraint can be adjusted. Pull the head restraint up to raise it. Try to move the head restraint to make sure that it is locked in place. To lower the head restraint, press the button, located on the top of the seatback, and push the restraint down. Try to move the head restraint after the button is released to make sure that it is locked in place. The front seat outboard head restraints are not removable. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints Rear Seats Front Seats The rear seat has adjustable headrests in the outboard seating positions. Seat Adjustment The height of the headrest can be adjusted. Pull the headrest up to raise it. To lower the headrest, push the headrest down. If you are installing a child restraint in the rear seat, see “Securing a Child Restraint Designed for the LATCH System” under Lower Anchors and Tethers for Children (LATCH System) 0 76. { Warning You can lose control of the vehicle if you try to adjust a driver seat while the vehicle is moving. Adjust the driver seat only when the vehicle is not moving. 47 2. Slide the seat to the desired position and release the handle. 3. Try to move the seat back and forth to be sure it is locked in place. To adjust the seatback, see Reclining Seatbacks 0 49. To adjust the lumbar support, if equipped, see Lumbar Adjustment 0 48. Center Seat If equipped, the center front seatback doubles as an armrest and cupholder/storage area for the driver and passenger when the center front seat is not used. Do not use it as a seating position when the seatback is folded down. To adjust a manual seat: 1. Pull the handle at the front of the seat. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 48 Seats and Restraints Power Seat Adjustment . If equipped, raise or lower the front part of the seat cushion by moving the front of the control up or down. . If equipped, raise or lower the seat by moving the rear of the control up or down. { Warning The power seats will work with the ignition off. Children could operate the power seats and be injured. Never leave children alone in the vehicle. If equipped, move the lever up or down repeatedly to increase or decrease lumbar support. Power Lumbar To adjust the seatback, see Reclining Seatbacks 0 49. To adjust the lumbar support, see Lumbar Adjustment 0 48. Lumbar Adjustment Manual Lumbar To adjust a power seat, if equipped: . Move the seat forward or rearward by sliding the control forward or rearward. To adjust the power lumbar support, if equipped: . Press and hold the control forward to increase or rearward to decrease upper and lower lumbar support at the same time. . If equipped, press and hold the control up to increase upper lumbar support and decrease lower lumbar support. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints Press and hold the control down to increase lower lumbar support and decrease upper lumbar support. Reclining Seatbacks { Warning Warning (Continued) For proper protection when the vehicle is in motion, have the seatback upright. Then sit well back in the seat and wear the seat belt properly. Sitting in a reclined position when the vehicle is in motion can be dangerous. Even when buckled up, the seat belts cannot do their job. Manual Reclining Seatbacks { Warning If either seatback is not locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always push and pull on the seatbacks to be sure they are locked. The shoulder belt will not be against your body. Instead, it will be in front of you. In a crash, you could go into it, receiving neck or other injuries. The lap belt could go up over your abdomen. The belt forces would be there, not at your pelvic bones. This could cause serious internal injuries. (Continued) 49 Do not have a seatback reclined if the vehicle is moving. To adjust a manual seatback: 1. Lift the lever. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 50 Seats and Restraints The seatback will automatically fold forward. Power Reclining Seatbacks { Warning 2. To recline, move the seatback rearward to the desired position, then release the lever to lock the seatback in place. 3. Push and pull on the seatback to make sure it is locked. To return the seatback to the upright position: 1. Lift the lever fully without applying pressure to the seatback, and the seatback will return to the upright position. 2. Push and pull on the seatback to make sure it is locked. Heated Front Seats To recline a power seatback, if equipped: . Tilt the top of the control rearward to recline. . Tilt the top of the control forward to raise. If temperature change or pain to the skin cannot be felt, the seat heater may cause burns. To reduce the risk of burns, use care when using the seat heater, especially for long periods of time. Do not place anything on the seat that insulates against heat, such as a blanket, cushion, cover, or similar item. This may cause the seat heater to overheat. An overheated seat heater may cause a burn or may damage the seat. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints next to the buttons indicate three for the highest setting and one for the lowest. If the heated seats are on high for an extended time, their level may automatically be lowered. Remote Start Auto Heated Seats If equipped, the buttons are on the center stack. To operate, the engine must be running. During a remote start, the heated seats can be turned on automatically. When it is cold outside, the heated seats turn on. The heated seats are canceled when the ignition is turned on. Press the heated seat buttons to use the heated seats after the vehicle is started. Press I or + to heat the driver or passenger seatback only. The heated seat indicator lights do not turn on during a remote start. Press J or z to heat the driver or passenger seat cushion and seatback. The temperature performance of an unoccupied seat may be reduced. This is normal. The indicator light on the button comes on when this feature is on. The heated seats will not turn on during a remote start unless they are enabled in the vehicle personalization menu. See Remote Vehicle Start 0 34 and Vehicle Personalization 0 124. Press the button once for the highest setting. With each press of the button, the seat will change to the next lower setting, and then to the off setting. The indicator lights 51 Rear Seats Rear Seat Reminder If equipped, the message REAR SEAT REMINDER LOOK IN REAR SEAT displays under certain conditions indicating there may be an item or passenger in the rear seat. Check before exiting the vehicle. This feature will activate when a second row door is opened while the vehicle is on or up to 10 minutes before the vehicle is turned on. There will be an alert when the vehicle is turned off. The alert does not directly detect objects in the rear seat; instead, under certain conditions, it detects when a rear door is opened and closed, indicating that there may be something in the rear seat. The feature is active only once each time the vehicle is turned on and off, and will require reactivation by opening and closing the second row doors. There may be an alert even when there is nothing in the rear seat; for example, if a child entered Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 52 Seats and Restraints the vehicle through the rear door and left the vehicle without the vehicle being shut off. { Warning The feature can be turned on or off. See Vehicle Personalization 0 124. Folding the Rear Seat Either side of the rear seat can be folded for added cargo space. Caution Folding a rear seat with the seat belts still fastened may cause damage to the seat or the seat belts. Always unbuckle the seat belts and return them to their normal stowed position before folding a rear seat. Make sure that nothing is on the seat cushion. To fold the seat, slowly pull the seat cushion up. To return the seat to the normal seating position, slowly pull the seat cushion down. Make sure the seat belts are not twisted or caught in the seat cushion. A seat belt that is improperly routed, not properly attached, or twisted will not provide the protection needed in a crash. The person wearing the belt could be seriously injured. After raising the rear seatback, always check to be sure that the seat belts are properly routed and attached, and are not twisted. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints Seat Belts This section describes how to use seat belts properly, and some things not to do. { Warning Do not let anyone ride where a seat belt cannot be worn properly. In a crash, if you or your passenger(s) are not wearing seat belts, injuries can be much worse than if you are wearing seat belts. You can be seriously injured or killed by hitting things inside the vehicle harder or by being ejected from the vehicle. In addition, anyone who is not buckled up can strike other passengers in the vehicle. It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a collision, passengers riding in these areas are more likely to be seriously injured or killed. Do not allow (Continued) Warning (Continued) passengers to ride in any area of the vehicle that is not equipped with seats and seat belts. Always wear a seat belt, and check that all passenger(s) are restrained properly too. This vehicle has indicators as a reminder to buckle the seat belts. See Seat Belt Reminders 0 111. Why Seat Belts Work 53 When riding in a vehicle, you travel as fast as the vehicle does. If the vehicle stops suddenly, you keep going until something stops you. It could be the windshield, the instrument panel, or the seat belts! When you wear a seat belt, you and the vehicle slow down together. There is more time to stop because you stop over a longer distance and, when worn properly, your strongest bones take the forces from the seat belts. That is why wearing seat belts makes such good sense. Questions and Answers About Seat Belts Q: Will I be trapped in the vehicle after a crash if I am wearing a seat belt? A: You could be — whether you are wearing a seat belt or not. Your chance of being conscious during and after a crash, so you can unbuckle and get out, is much greater if you are belted. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 54 Seats and Restraints Q: If my vehicle has airbags, why should I have to wear seat belts? A: Airbags are supplemental systems only. They work with seat belts — not instead of them. Whether or not an airbag is provided, all occupants still have to buckle up to get the most protection. Also, in nearly all states and in all Canadian provinces, the law requires wearing seat belts. It is very important for all occupants to buckle up. Statistics show that unbelted people are hurt more often in crashes than those who are wearing seat belts. There are important things to know about wearing a seat belt properly. . Wear the shoulder belt over the shoulder and across the chest. These parts of the body are best able to take belt restraining forces. The shoulder belt locks if there is a sudden stop or crash. { Warning How to Wear Seat Belts Properly You can be seriously injured, or even killed, by not wearing your seat belt properly. Follow these rules for everyone's protection. There are additional things to know about seat belts and children, including smaller children and infants. If a child will be riding in the vehicle, see Older Children 0 69 or Infants and Young Children 0 71. Review and follow the rules for children in addition to the following rules. this applies force to the strong pelvic bones and you would be less likely to slide under the lap belt. If you slid under it, the belt would apply force on your abdomen. This could cause serious or even fatal injuries. . Sit up straight and always keep your feet on the floor in front of you (if possible). . Always use the correct buckle for your seating position. . Wear the lap part of the belt low and snug on the hips, just touching the thighs. In a crash, Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints 55 Always use the correct buckle for your seating position. Never allow the lap or shoulder belt to become loose or twisted. Never wear the shoulder belt under both arms or behind your back. Never route the lap or shoulder belt over an armrest. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 56 Seats and Restraints Lap-Shoulder Belt If the vehicle is a regular cab, then all seating positions in the vehicle have a lap-shoulder belt. If the vehicle is a crew cab, then all seating positions in the vehicle have a lap-shoulder belt except for the center front passenger position (if equipped), which has a lap belt. See Lap Belt 0 59. The following instructions explain how to wear a lap-shoulder belt properly. 1. Adjust the seat, if the seat is adjustable, so you can sit up straight. To see how, see “Seats” in the Index. 2. Pick up the latch plate and pull the belt across you. Do not let it get twisted. The lap-shoulder belt may lock if you pull the belt across you very quickly. If this happens, let the belt go back slightly to unlock it. Then pull the belt across you more slowly. If the shoulder portion of a passenger belt is pulled out all the way, the child restraint locking feature may be engaged. If this happens, let the belt go back all the way and start again. 3. Push the latch plate into the buckle until it clicks. Pull up on the latch plate to make sure it is secure. If the belt is not long enough, see Seat Belt Extender 0 59. Position the release button on the buckle so that the seat belt could be quickly unbuckled if necessary. 4. If equipped with a shoulder belt height adjuster, move it to the height that is right for you. See “Shoulder Belt Height Adjuster” Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints Shoulder Belt Height Adjuster later in this section for instructions on use and important safety information. The vehicle has a shoulder belt height adjuster for the driver and front outboard passenger seating positions. To unlatch the belt, push the button on the buckle. The belt should return to its stowed position. 5. To make the lap part tight, pull up on the shoulder belt. 57 Always stow the seat belt slowly. If the seat belt webbing returns quickly to the stowed position, the retractor may lock and cannot be pulled out. If this happens, pull the seat belt straight out firmly to unlock the webbing, and then release it. If the webbing is still locked in the retractor, see your dealer. Before a door is closed, be sure the seat belt is out of the way. If a door is slammed against a seat belt, damage can occur to both the seat belt and the vehicle. Adjust the height so the shoulder portion of the belt is on the shoulder and not falling off of it. The belt should be close to, but not contacting, the neck. Improper shoulder belt height adjustment could reduce the effectiveness of the seat belt in a crash. See How to Wear Seat Belts Properly 0 54. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 58 Seats and Restraints Push down on the release button to move the height adjuster to the desired position. system will need to be replaced. See Replacing Seat Belt System Parts after a Crash 0 60. Seat Belt Use During Pregnancy Move the adjuster up by pushing up on the shoulder belt guide. Do not sit on the outboard seat belt while entering or exiting the vehicle or at any time while sitting in the seat. Sitting on the seat belt can damage the webbing and hardware. Seat belts work for everyone, including pregnant women. Like all occupants, they are more likely to be seriously injured if they do not wear seat belts. After the adjuster is set to the desired position, try to move it down without pushing the release button to make sure it has locked into position. Seat Belt Pretensioners This vehicle has seat belt pretensioners for the driver and front outboard passenger, if equipped with a front outboard passenger seat. Although the seat belt pretensioners cannot be seen, they are part of the seat belt assembly. They can help tighten the seat belts during the early stages of a moderate to severe frontal, near frontal, or rear crash if the threshold conditions for pretensioner activation are met. Pretensioners work only once. If the pretensioners activate in a crash, the pretensioners and probably other parts of the vehicle's seat belt Rear Seat Belt Comfort Guides Rear seat belt comfort guides may provide added seat belt comfort for older children who have outgrown booster seats and for some adults. When installed on a shoulder belt, the comfort guide positions the shoulder belt away from the neck and head. Comfort guides are available through your dealer for the rear outboard seating positions. Instructions are included with the guide. A pregnant woman should wear a lap-shoulder belt, and the lap portion should be worn as low as possible, below the rounding, throughout the pregnancy. The best way to protect the fetus is to protect the mother. When a seat belt is worn properly, it is more likely Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints that the fetus will not be hurt in a crash. For pregnant women, as for anyone, the key to making seat belts effective is wearing them properly. To make the belt longer, tilt the latch plate and pull it along the belt. Buckle, position, and release it the same way as the lap part of a lap-shoulder belt. Lap Belt This section is only for the lap belt. To learn how to wear a lap-shoulder belt, see Lap-Shoulder Belt 0 56. The vehicle may have a center seating position with a lap seat belt. The lap seat belt does not have a retractor. To make the belt shorter, pull its free end as shown until the belt is snug. If the belt is not long enough, see Seat Belt Extender 0 59. Make sure the release button on the buckle is positioned so you would be able to unbuckle the seat belt quickly if necessary. 59 Seat Belt Extender If the vehicle's seat belt will fasten around you, you should use it. But if a seat belt is not long enough, your dealer will order you an extender. When you go in to order it, take the heaviest coat you will wear, so the extender will be long enough for you. To help avoid personal injury, do not let someone else use it, and use it only for the seat it is made to fit. The extender has been designed for adults. Never use it for securing child restraints. For more information on the proper use and fit of seat belt extenders see the instruction sheet that comes with the extender. Safety System Check Periodically check the seat belt reminder, seat belts, buckles, latch plates, retractors, shoulder belt height adjusters (if equipped), and seat belt anchorages to make sure they are all in working order. Look for any other loose or damaged seat belt system parts that might keep a Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 60 Seats and Restraints seat belt system from performing properly. See your dealer to have it repaired. Torn, frayed, or twisted seat belts may not protect you in a crash. Torn or frayed seat belts can rip apart under impact forces. If a belt is torn or frayed, have it replaced immediately. If a belt is twisted, it may be possible to untwist by reversing the latch plate on the webbing. If the twist cannot be corrected, ask your dealer to fix it. Make sure the seat belt reminder light is working. See Seat Belt Reminders 0 111. Keep seat belts clean and dry. See Seat Belt Care 0 60. Seat Belt Care Keep belts clean and dry. Seat belts should be properly cared for and maintained. Seat belt hardware should be kept dry and free of dust or debris. As necessary, exterior hard surfaces and seat belt webbing may be lightly cleaned with mild soap and water. Ensure there is not excessive dust or debris in the mechanism. If dust or debris exists in the system please see the dealer. Parts may need to be replaced to ensure proper functionality of the system. { Warning Do not bleach or dye seat belt webbing. It may severely weaken the webbing. In a crash, they might not be able to provide adequate protection. Clean and rinse seat belt webbing only with mild soap and lukewarm water. Allow the webbing to dry. Replacing Seat Belt System Parts after a Crash { Warning A crash can damage the seat belt system in the vehicle. A damaged seat belt system may not properly protect the person using it, resulting in serious injury or even death in a crash. To help make sure the seat belt systems are working properly after a crash, have them inspected and any necessary replacements made as soon as possible. After a minor crash, replacement of seat belts may not be necessary. But the seat belt assemblies that were used during any crash may have been stressed or damaged. See your dealer to have the seat belt assemblies inspected or replaced. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints New parts and repairs may be necessary even if the seat belt system was not being used at the time of the crash. Have the seat belt pretensioners checked if the vehicle has been in a crash, or if the airbag readiness light stays on after you start the vehicle or while you are driving. See Airbag Readiness Light 0 111. Airbag System The vehicle has the following airbag: . A frontal airbag for the driver. The vehicle may have the following airbag: . A frontal airbag for the front outboard passenger. For frontal airbags, the word AIRBAG is on the center of the steering wheel for the driver and on the instrument panel for the front outboard passenger. Airbags are designed to supplement the protection provided by seat belts. Even though today’s airbags are also designed to help reduce the risk of injury from the force of an inflating airbag, all airbags must inflate very quickly to do their job. 61 Here are the most important things to know about the airbag system: { Warning You can be severely injured or killed in a crash if you are not wearing your seat belt, even with airbags. Airbags are designed to work with seat belts, not replace them. Also, airbags are not designed to inflate in every crash. In some crashes seat belts are the only restraint. See When Should an Airbag Inflate? 0 63. Wearing your seat belt during a crash helps reduce your chance of hitting things inside the vehicle or being ejected from it. Airbags are “supplemental restraints” to the seat belts. Everyone in the vehicle should wear a seat belt properly, whether or not there is an airbag for that person. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 62 Seats and Restraints { Warning { Warning Because airbags inflate with great force and faster than the blink of an eye, anyone who is up against, or very close to any airbag when it inflates can be seriously injured or killed. Do not sit unnecessarily close to any airbag, as you would be if sitting on the edge of the seat or leaning forward. Seat belts help keep you in position before and during a crash. Always wear a seat belt, even with airbags. The driver should sit as far back as possible while still maintaining control of the vehicle. The seat belts and the front outboard passenger airbag(s) are most effective when you are sitting well back and upright in the seat with both feet on the floor. Children who are up against, or very close to, any airbag when it inflates can be seriously injured or killed. Always secure children properly in the vehicle. To read how, see Older Children 0 69 or Infants and Young Children 0 71. Where Are the Airbags? The driver frontal airbag is in the center of the steering wheel. There is an airbag readiness light on the instrument panel, which shows the airbag symbol. The system checks the airbag electrical system for malfunctions. The light tells you if there is an electrical problem. See Airbag Readiness Light 0 111. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints Warning (Continued) airbag, and do not attach or put anything on the steering wheel hub or on or near any other airbag covering. When Should an Airbag Inflate? If the vehicle has a front outboard passenger frontal airbag, it is in the passenger side instrument panel. { Warning If something is between an occupant and an airbag, the airbag might not inflate properly or it might force the object into that person causing severe injury or even death. The path of an inflating airbag must be kept clear. Do not put anything between an occupant and an (Continued) This vehicle is equipped with one or more airbags. See Airbag System 0 61. Airbags are designed to inflate if the impact exceeds the specific airbag system's deployment threshold. Deployment thresholds are used to predict how severe a crash is likely to be in time for the airbags to inflate and help restrain the occupants. The vehicle has electronic sensors which help the airbag system determine the severity of the impact. Deployment thresholds can vary with specific vehicle design. Frontal airbags are designed to inflate in moderate to severe frontal or near-frontal crashes to help 63 reduce the potential for severe injuries mainly to the driver’s or front outboard passenger’s head and chest. Whether the frontal airbags will or should inflate is not based primarily on how fast the vehicle is traveling. It depends on what is hit, the direction of the impact, and how quickly the vehicle slows down. Frontal airbags may inflate at different crash speeds depending on whether the vehicle hits an object straight on or at an angle, and whether the object is fixed or moving, rigid or deformable, narrow or wide. Frontal airbags are not intended to inflate during vehicle rollovers, rear impacts, or in many side impacts. In any particular crash, no one can say whether an airbag should have inflated simply because of the vehicle damage or repair costs. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 64 Seats and Restraints What Makes an Airbag Inflate? In a deployment event, the sensing system sends an electrical signal triggering a release of gas from the inflator. Gas from the inflator fills the airbag causing the bag to break out of the cover. The inflator, the airbag, and related hardware are all part of the airbag module. For airbag locations, see Where Are the Airbags? 0 62. How Does an Airbag Restrain? In moderate to severe frontal or near frontal collisions, even belted occupants can contact the steering wheel or the instrument panel. In moderate to severe side collisions, even belted occupants can contact the inside of the vehicle. Airbags supplement the protection provided by seat belts by distributing the force of the impact more evenly over the occupant's body. But airbags would not help in many types of collisions, primarily because the occupant's motion is not toward those airbags. See When Should an Airbag Inflate? 0 63. Airbags should never be regarded as anything more than a supplement to seat belts. What Will You See after an Airbag Inflates? After a frontal airbag inflates, it quickly deflates, so quickly that some people may not even realize the airbag inflated. Some components of the airbag module may be hot for several minutes. For location of the airbags, see Where Are the Airbags? 0 62. The parts of the airbag that come into contact with you may be warm, but not too hot to touch. There may be some smoke and dust coming from the vents in the deflated airbags. Airbag inflation does not prevent the driver from seeing out of the windshield or being able to steer the vehicle, nor does it prevent people from leaving the vehicle. { Warning When an airbag inflates, there may be dust in the air. This dust could cause breathing problems for people with a history of asthma or other breathing trouble. To avoid this, everyone in the vehicle should get out as soon as it is safe to do so. If you have breathing problems but cannot get out of the vehicle after an airbag inflates, then get fresh air by opening a window or a door. If you experience breathing problems following an airbag deployment, you should seek medical attention. The vehicle has a feature that may automatically unlock the doors (if equipped with power door locks), turn on the interior lamps and hazard warning flashers, and shut off the fuel system after the airbags Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints inflate. The feature may also activate, without airbag inflation, after an event that exceeds a predetermined threshold. After turning the ignition off and then on again, the fuel system will return to normal operation; the doors can be locked, the interior lamps can be turned off, and the hazard warning flashers can be turned off using the controls for those features. If any of these systems are damaged in the crash they may not operate as normal. { Warning A crash severe enough to inflate the airbags may have also damaged important functions in the vehicle, such as the fuel system, brake and steering systems, etc. Even if the vehicle appears to be drivable after a moderate crash, there may be concealed damage that could make it difficult to safely operate the vehicle. (Continued) See Vehicle Data Recording and Privacy 0 426 and Event Data Recorders 0 426. Warning (Continued) Use caution if you should attempt to restart the engine after a crash has occurred. In many crashes severe enough to inflate the airbag, windshields are broken by vehicle deformation. Additional windshield breakage may also occur from the front outboard passenger airbag. . Airbags are designed to inflate only once. After an airbag inflates, you will need some new parts for the airbag system. If you do not get them, the airbag system will not be there to help protect you in another crash. A new system will include airbag modules and possibly other parts. The service manual for the vehicle covers the need to replace other parts. . The vehicle has a crash sensing and diagnostic module which records information after a crash. 65 . Let only qualified technicians work on the airbag systems. Improper service can mean that an airbag system will not work properly. See your dealer for service. Airbag On-Off Switch If the passenger side instrument panel endcap has the switch pictured in the following illustration, the vehicle has an airbag on-off switch that you can use to manually turn on or off the front outboard passenger airbag. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 66 Seats and Restraints This switch should only be turned to the OFF position if the person in the front outboard passenger position is a member of a passenger risk group identified by the national government as follows: Infant. An infant (less than 1 year old) must ride in the front seat because: . My vehicle has no rear seat; . My vehicle has a rear seat too small to accommodate a rear-facing infant seat; or . The infant has a medical condition which, according to the infant's physician, makes it necessary for the infant to ride in the front seat so that the driver can constantly monitor the child's condition. Child age 1 to 12. A child age 1 to 12 must ride in the front seat because: . My vehicle has no rear seat; . Although children ages 1 to 12 ride in the rear seat(s) whenever possible, children ages 1 to 12 sometimes must ride in the front because no space is available in the rear seat(s) of my vehicle; or . The child has a medical condition which, according to the child's physician, makes it necessary for the child to ride in the front seat so that the driver can constantly monitor the child's condition. Medical Condition. A passenger has a medical condition which, according to his or her physician: . Causes the passenger airbag to pose a special risk for the passenger; and . Makes the potential harm from the passenger airbag in a crash greater than the potential harm from turning off the airbag and allowing the passenger, even if belted, to hit the instrument panel or windshield in a crash. { Warning If the front outboard passenger frontal airbag is turned off for a person who is not in a risk group identified by the national government, that person will not have the extra protection of an airbag. In a crash, the airbag will not be able to inflate and help protect the person sitting there. Do not turn off the front outboard passenger frontal airbag unless the person sitting there is in a risk group. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints To turn off the front outboard passenger frontal airbag, insert the ignition key into the airbag on-off switch, push in, and move the switch to the OFF position. The airbag OFF light will come on and stay on to let you know that the front outboard passenger airbag is off. See Airbag On-Off Light 0 111. The airbag OFF light will stay on to remind you that the airbag is off. The front outboard passenger airbag will remain off until you turn it back on again. Warning (Continued) To help avoid injury to yourself or others, have the vehicle serviced right away. See Airbag Readiness Light 0 111 for more information, including important safety information. Servicing the Airbag-Equipped Vehicle Airbags affect how the vehicle should be serviced. There are parts of the airbag system in several places around the vehicle. Your dealer and the service manual have information about servicing the vehicle and the airbag system. To purchase a service manual, see Publication Ordering Information 0 423. { Warning { Warning If the airbag readiness light ever comes on and stays on, it means that something may be wrong with the airbag system. For example, the front outboard passenger frontal airbag could inflate even though the airbag on-off switch is turned off. (Continued) 67 To turn the front outboard passenger airbag on again, insert the ignition key into the airbag on-off switch, push in, and move the switch to the ON position. The front outboard passenger frontal airbag is now enabled (may inflate). See Airbag On-Off Light 0 111. For up to 10 seconds after the vehicle is turned off and the battery is disconnected, an airbag can still inflate during improper service. You can be injured if you are close to an airbag when it inflates. Avoid yellow connectors. They are probably part of the airbag system. Be sure to follow proper service procedures, and make sure the person performing work for you is qualified to do so. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 68 Seats and Restraints Adding Equipment to the Airbag-Equipped Vehicle sensing and diagnostic module, and airbag wiring along with the proper replacement procedures. Adding accessories that change the vehicle's frame, bumper system, height, front end, or side sheet metal, may keep the airbag system from working properly. If a snow plow is added to the vehicle, the airbags should still work properly. The airbag systems were designed to work properly under a wide range of conditions, including snow plowing with vehicles that have the optional snow plow prep package, RPO VYU. Do not change or defeat the snow plow's "tripping mechanism." If you do, it can damage the snow plow and the vehicle, and may cause an airbag deployment. The operation of the airbag system can also be affected by changing, including improperly repairing or replacing, any parts of the following: . Airbag system, including airbag modules, front sensors, sensing and diagnostic module, or airbag wiring . Front seats, including stitching, seams, or zippers . Seat belts . Steering wheel, instrument panel, overhead console, ceiling trim, or pillar garnish trim . Inner door seals, including speakers Your dealer and the service manual have information about the location of the airbag modules and sensors, If the vehicle must be modified because you have a disability and have questions about whether the modifications will affect the vehicle’s airbag system, or if you have questions about whether the airbag system will be affected if the vehicle is modified for any other reason, call Customer Assistance. See Customer Assistance Offices 0 416. Airbag System Check The airbag system does not need regularly scheduled maintenance or replacement. Make sure the airbag readiness light is working. See Airbag Readiness Light 0 111. Caution If an airbag covering is damaged, opened, or broken, the airbag may not work properly. Do not open or break the airbag coverings. If there are any opened or broken airbag coverings, have the airbag covering and/or airbag module replaced. For the location of the airbags, see Where Are the Airbags? 0 62. See your dealer for service. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints Replacing Airbag System Parts after a Crash { Warning A crash can damage the airbag systems in the vehicle. A damaged airbag system may not properly protect you and your passenger(s) in a crash, resulting in serious injury or even death. To help make sure the airbag systems are working properly after a crash, have them inspected and any necessary replacements made as soon as possible. If an airbag inflates, you will need to replace airbag system parts. See your dealer for service. If the airbag readiness light stays on after the vehicle is started or comes on when you are driving, the airbag system may not work properly. Have the vehicle serviced right away. See Airbag Readiness Light 0 111. Child Restraints Older Children Older children who have outgrown booster seats should wear the vehicle’s seat belts. 69 The manufacturer instructions that come with the booster seat state the weight and height limitations for that booster. Use a booster seat with a lap-shoulder belt until the child passes the fit test below: . Sit all the way back on the seat. Do the knees bend at the seat edge? If yes, continue. If no, return to the booster seat. . Buckle the lap-shoulder belt. Does the shoulder belt rest on the shoulder? If yes, continue. If no, try using the rear seat belt comfort guide, if available. See “Rear Seat Belt Comfort Guides” under Lap-Shoulder Belt 0 56. If a comfort guide is not available, or if the shoulder belt still does not rest on the shoulder, then return to the booster seat. . Does the lap belt fit low and snug on the hips, touching the thighs? If yes, continue. If no, return to the booster seat. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 70 . Seats and Restraints Can proper seat belt fit be maintained for the length of the trip? If yes, continue. If no, return to the booster seat. If you have the choice, a child should sit in a position with a lap-shoulder belt and get the additional restraint a shoulder belt can provide. Q: What is the proper way to wear seat belts? A: An older child should wear a lap-shoulder belt and get the additional restraint a shoulder belt can provide. The shoulder belt should not cross the face or neck. The lap belt should fit snugly below the hips, just touching the top of the thighs. This applies belt force to the child's pelvic bones in a crash. It should never be worn over the abdomen, which could cause severe or even fatal internal injuries in a crash. Also see “Rear Seat Belt Comfort Guides” under Lap-Shoulder Belt 0 56. According to accident statistics, children are safer when properly restrained in a rear seating position. In a crash, children who are not buckled up can strike other people who are buckled up, or can be thrown out of the vehicle. Older children need to use seat belts properly. { Warning Never allow more than one child to wear the same seat belt. The seat belt cannot properly spread the impact forces. In a crash, they can be crushed together and seriously injured. A seat belt must be used by only one person at a time. { Warning Never allow a child to wear the seat belt with the shoulder belt behind their back. A child can be seriously injured by not wearing the lap-shoulder belt properly. In a crash, the child would not be restrained by the shoulder belt. The child could move too far forward increasing the chance of head and neck injury. The child might also slide under the lap belt. The belt force would then be applied right on the abdomen. (Continued) Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints Warning (Continued) That could cause serious or fatal injuries. The shoulder belt should go over the shoulder and across the chest. need, for everyone, to use safety restraints. In fact, the law in every state in the United States and in every Canadian province says children up to some age must be restrained while in a vehicle. { Warning Infants and Young Children Everyone in a vehicle needs protection! This includes infants and all other children. Neither the distance traveled nor the age and size of the traveler changes the Children can be seriously injured or strangled if a shoulder belt is wrapped around their neck. The shoulder belt can tighten but cannot be loosened if it is locked. The shoulder belt locks when it is pulled all the way out of the retractor. It unlocks when the shoulder belt is allowed to go all the way back into the retractor, but it cannot do this if it is wrapped around a child’s neck. If the shoulder belt is locked and tightened around a child’s neck, the only way to loosen the belt is to cut it. (Continued) 71 Warning (Continued) Never leave children unattended in a vehicle and never allow children to play with the seat belts. Every time infants and young children ride in vehicles, they should have the protection provided by appropriate child restraints. Neither the vehicle's seat belt system nor its airbag system is designed for them. Children who are not restrained properly can strike other people, or can be thrown out of the vehicle. { Warning Never hold an infant or a child while riding in a vehicle. Due to crash forces, an infant or a child will become so heavy it is not possible to hold it during a crash. For example, in a crash at only 40 km/h (25 mph), a 5.5 kg (12 lb) (Continued) Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 72 Seats and Restraints Warning (Continued) Warning (Continued) infant will suddenly become a 110 kg (240 lb) force on a person's arms. An infant or child should be secured in an appropriate restraint. or killed. Never put a rear-facing child restraint in the front outboard seat. Secure a rear-facing child restraint in a rear seat. It is also better to secure a forward-facing child restraint in a rear seat. If you must secure a forward-facing child restraint in the front outboard seat, always move the front passenger seat as far back as it will go. { Warning Children who are up against, or very close to, any airbag when it inflates can be seriously injured (Continued) Child restraints are devices used to restrain, seat, or position children in the vehicle and are sometimes called child seats or car seats. There are three basic types of child restraints: . Forward-facing child restraints . Rear-facing child restraints . Belt-positioning booster seats The proper child restraint for your child depends on their size, weight, and age, and also on whether the child restraint is compatible with the vehicle in which it will be used. For each type of child restraint, there are many different models available. When purchasing a child restraint, be sure it is designed to be used in a motor vehicle. If it is, the restraint will have a label saying that it meets federal motor vehicle safety standards. The restraint manufacturer's instructions that come with the restraint state the weight and height limitations for a particular child restraint. In addition, Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints there are many kinds of restraints available for children with special needs. { Warning To reduce the risk of neck and head injury in a crash, infants and toddlers should be secured in a rear-facing child restraint until age two, or until they reach the maximum height and weight limits of their child restraint. Warning (Continued) injuries. To reduce the risk of serious or fatal injuries during a crash, young children should always be secured in appropriate child restraints. The harness system holds the infant in place and, in a crash, acts to keep the infant positioned in the restraint. Child Restraint Systems { Warning A young child's hip bones are still so small that the vehicle's regular seat belt may not remain low on the hip bones, as it should. Instead, it may settle up around the child's abdomen. In a crash, the belt would apply force on a body area that is unprotected by any bony structure. This alone could cause serious or fatal (Continued) 73 Forward-Facing Child Restraint A forward-facing child restraint provides restraint for the child's body with the harness. Rear-Facing Infant Restraint A rear-facing child restraint provides restraint with the seating surface against the back of the infant. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 74 Seats and Restraints Securing an Add-On Child Restraint in the Vehicle { Warning Booster Seats A belt-positioning booster seat is used for children who have outgrown their forward-facing child restraint. Boosters are designed to improve the fit of the vehicle's seat belt system until the child is large enough for the vehicle seat belts to fit properly without a booster seat. See the seat belt fit test in Older Children 0 69. A child can be seriously injured or killed in a crash if the child restraint is not properly secured in the vehicle. Secure the child restraint properly in the vehicle using the vehicle’s seat belt or LATCH system, following the instructions that came with that child restraint and the instructions in this manual. To help reduce the chance of injury, the child restraint must be secured in the vehicle. Child restraints must be secured in vehicle seats by lap belts or the lap belt portion of a lap-shoulder belt, or by the LATCH system. See Lower Anchors and Tethers for Children (LATCH System) 0 76 for more information. Children can be endangered in a crash if the child restraint is not properly secured in the vehicle. When securing an add-on child restraint, refer to the instructions that come with the restraint which may be on the restraint itself or in a booklet, or both, and to this manual. The child restraint instructions are important, so if they are not available, obtain a replacement copy from the manufacturer. Keep in mind that an unsecured child restraint can move around in a collision or sudden stop and injure people in the vehicle. Be sure to properly secure any child restraint in the vehicle — even when no child is in it. In some areas of the United States and Canada, Certified Child Passenger Safety Technicians (CPSTs) are available to inspect and demonstrate how to correctly use and install child restraints. In the U.S., refer to the National Highway Traffic Safety Administration (NHTSA) website to locate the nearest child safety seat inspection station. For CPST Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints availability in Canada, check with Transport Canada or the Provincial Ministry of Transportation office. Securing the Child Within the Child Restraint { Warning A child can be seriously injured or killed in a crash if the child is not properly secured in the child restraint. Secure the child properly following the instructions that came with that child restraint. Where to Put the Restraint According to accident statistics, children and infants are safer when properly restrained in an appropriate child restraint secured in a rear seating position. Whenever possible, children aged 12 and under should be secured in a rear seating position. Never put a rear-facing child restraint in the front. This is because the risk to the rear-facing child is so great if the airbag deploys. If a child restraint is secured in the front outboard passenger seat and the vehicle has a switch on the instrument panel endcap to manually turn off the front outboard passenger airbag, see Airbag On-Off Switch 0 65 and Securing Child Restraints (With the Seat Belt in the Center Front Seat) 0 87 or Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 88 for more information, including important safety information. { Warning A child in a rear-facing child restraint can be seriously injured or killed if the front outboard passenger airbag inflates. This is because the back of the rear-facing child restraint would (Continued) 75 Warning (Continued) be very close to the inflating airbag. A child in a forward-facing child restraint can be seriously injured or killed if the front outboard passenger airbag inflates and the passenger seat is in a forward position. Even if the airbag switch has turned off the front outboard passenger frontal airbag, no system is fail-safe. No one can guarantee that an airbag will not deploy under some unusual circumstance, even though it is turned off. Secure rear-facing child restraints in a rear seat, even if the airbag is off. If you secure a forward-facing child restraint in the front outboard passenger seat, always move the seat as far back as it will go. It is better to secure the child restraint in a rear seat. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 76 Seats and Restraints { Warning A child in a child restraint in the center front seat can be badly injured or killed by the frontal airbags if they inflate. Never secure a child restraint in the center front seat. It is always better to secure a child restraint in a rear seat. Do not use child restraints in the center front seat position. If the vehicle does not have a rear seat that will accommodate a rear-facing child restraint, a rear-facing child restraint should not be installed in the vehicle, even if the airbag is off. When securing a child restraint with the seat belts in a rear seat position, study the instructions that came with the child restraint to make sure it is compatible with this vehicle. Child restraints and booster seats vary considerably in size, and some may fit in certain seating positions better than others. Lower Anchors and Tethers for Children (LATCH System) Depending on where you place the child restraint and the size of the child restraint, you may not be able to access adjacent seat belts or LATCH anchors for additional passengers or child restraints. Adjacent seating positions should not be used if the child restraint prevents access to or interferes with the routing of the seat belt. The LATCH system secures a child restraint during driving or in a crash. LATCH attachments on the child restraint are used to attach the child restraint to the anchors in the vehicle. This system is designed to make installation of a child restraint easier. Wherever a child restraint is installed, be sure to follow the instructions that came with the child restraint and secure the child restraint properly. Keep in mind that an unsecured child restraint can move around in a collision or sudden stop and injure people in the vehicle. Be sure to properly secure any child restraint in the vehicle — even when no child is in it. In order to use the LATCH system in your vehicle, you need a child restraint that has LATCH attachments. LATCH-compatible rear-facing and forward-facing child seats can be properly installed using either the LATCH anchors or the vehicle’s seat belts. Do not use both the seat belts and the LATCH anchorage system to secure a rear-facing or forward-facing child seat. Booster seats use the vehicle’s seat belts to secure the child in the booster seat. If the manufacturer recommends that the booster seat be secured with the LATCH system, Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints this can be done as long as the booster seat can be positioned properly and there is no interference with the proper positioning of the lap-shoulder belt on the child. Make sure to follow the instructions that came with the child restraint, and also the instructions in this manual. When installing a child restraint with a top tether, you must also use either the lower anchors or the seat belts to properly secure the child restraint. A child restraint must never be attached using only the top tether. The LATCH anchorage system can be used until the combined weight of the child plus the child restraint is 29.5 kg (65 lbs). Use the seat belt alone instead of the LATCH anchorage system once the combined weight is more than 29.5 kg (65 lbs). See Securing Child Restraints (With the Seat Belt in the Center Front Seat) 0 87 or Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 88. 77 Lower Anchors Child restraints built after March 2014 will be labeled with the specific child weight up to which the LATCH system can be used to install the restraint. The following explains how to attach a child restraint with these attachments in the vehicle. Not all vehicle seating positions or child restraints have lower anchors and attachments or top tether anchors and attachments. In this case, the seat belt must be used (with top tether where available) to secure the child restraint. See Securing Child Restraints (With the Seat Belt in the Center Front Seat) 0 87 or Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 88. Lower anchors (1) are metal bars built into the vehicle. There are two lower anchors for each LATCH seating position that will accommodate a child restraint with lower attachments (2). Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 78 Seats and Restraints Top Tether Anchor Some child restraints that have a top tether are designed for use with or without the top tether being attached. Others require the top tether always to be attached. In Canada, the law requires that forward-facing child restraints have a top tether, and that the tether be attached. Be sure to read and follow the instructions for your child restraint. Lower Anchor and Top Tether Anchor Locations i : Seating positions with A top tether (3, 4) is used to secure the top of the child restraint to the vehicle. A top tether anchor is built into the vehicle. The top tether attachment hook (2) on the child restraint connects to the top tether anchor in the vehicle in order to reduce the forward movement and rotation of the child restraint during driving or in a crash. The child restraint may have a single tether (3) or a dual tether (4). Either will have a single attachment hook (2) to secure the top tether to the anchor. Regular Cab — Three-Passenger Front Seat top tether anchors. Regular Cab — Two-Passenger Front Seat Do not install a child restraint in the center front seating position. See Securing Child Restraints (With the Seat Belt in the Center Front Seat) 0 87 or Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 88 for more information. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints 79 has two labels near the crease between the seatback and the seat cushion. Crew Cab Rear Seat I : Seating positions with top tether anchors. H : Seating positions with two lower anchors. To assist in locating the lower anchors on crew cab models, each seating position with lower anchors For regular cab models, there is an anchor symbol on the cover to assist you in locating the top tether anchors. Do not install a child restraint in the center seating position. See Securing Child Restraints (With the Seat Belt in the Center Front Seat) 0 87 or Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 88 for more information. Regular Cab For regular cab models, the top tether anchors are under covers on the back panel behind the passenger seat. Remove the trim plug to access the anchor. Be sure to use an anchor on the same side of the vehicle as the seating position where the child restraint will be placed. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 80 Seats and Restraints Do not secure a child restraint in a position without a top tether anchor if a national or local law requires that the top tether be attached, or if the instructions that come with the child restraint say that the top tether must be attached. Crew Cab For crew cab models, the top tether anchors are the loops near the top of the seatback for each rear seating position. These loops will be used to route the top tether through, as well as to secure the top tether to the vehicle. Be sure to use the anchor (loop) on the same side of the vehicle as the seating position where the child restraint will be placed. Be sure to read the following instructions to properly install a child restraint using these loops. According to accident statistics, children and infants are safer when properly restrained in a child restraint system or infant restraint system secured in a rear seating position. See Where to Put the Restraint 0 75 for additional information. Securing a Child Restraint Designed for the LATCH System { Warning A child could be seriously injured or killed in a crash if the child restraint is not properly attached to the vehicle using either the LATCH anchors or the vehicle seat belt. Follow the instructions (Continued) Warning (Continued) that came with the child restraint and the instructions in this manual. { Warning Do not attach more than one child restraint to a single anchor, except for the center top tether anchor in the crew cab. Attaching more than one child restraint to a single anchor could cause the anchor or attachment to come loose or even break during a crash. A child or others could be injured. To reduce the risk of serious or fatal injuries during a crash, attach only one child restraint per anchor. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints { Warning Caution Children can be seriously injured or strangled if a shoulder belt is wrapped around their neck. The shoulder belt can tighten but cannot be loosened if it is locked. The shoulder belt locks when it is pulled all the way out of the retractor. It unlocks when the shoulder belt is allowed to go all the way back into the retractor, but it cannot do this if it is wrapped around a child’s neck. If the shoulder belt is locked and tightened around a child’s neck, the only way to loosen the belt is to cut it. Do not let the LATCH attachments rub against the vehicle’s seat belts. This may damage these parts. If necessary, move buckled seat belts to avoid rubbing the LATCH attachments. Buckle any unused seat belts behind the child restraint so children cannot reach them. Pull the shoulder belt all the way out of the retractor to set the lock, and tighten the belt behind the child restraint after the child restraint has been installed. Do not fold the rear seatback when the seat is occupied. Do not fold the empty rear seat with a seat belt buckled. This could damage the seat belt or the seat. Unbuckle and return the seat belt to its stowed position, before folding the seat. If you need to secure more than one child restraint in the rear seat, see Where to Put the Restraint 0 75. Regular Cab Models 1. For models without a rear seat, forward-facing child restraints should only be installed in the right front seating position with belts and a top tether. 81 See Securing Child Restraints (With the Seat Belt in the Center Front Seat) 0 87 or Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 88. If the child restraint manufacturer recommends that the top tether be attached, attach and tighten the top tether to the top tether anchor, if your vehicle has one. Refer to the child restraint instructions and the following steps: 1.1. Fold the passenger seatback forward to access the top tether anchor. See Reclining Seatbacks 0 49. 1.2. Find the top tether anchor. 1.3. Remove the cover to expose the anchor. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 82 Seats and Restraints 1.4. Route, attach, and tighten the top tether according to your child restraint instructions and the following instructions: If the position you are using has an adjustable head restraint and you are using a dual tether, route the tether around the head restraint. If the position you are using has an adjustable head restraint and you are using a single tether, raise the head restraint and route the tether under the head restraint and in between the head restraint posts. 2. Secure the child restraint in the right front seating position with the vehicle belts. See Securing Child Restraints (With the Seat Belt in the Center Front Seat) 0 87 or Securing Child Restraints (With the Seat Belt in the Rear Seat) 0 85 or Securing Child Restraints (With the Seat Belt in the Front Seat) 0 88. 3. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the belt path and attempt to move it side to side and back and forth. There should be no more than 2.5 cm (1 in) of movement for proper installation. Crew Cab Models 1. Attach and tighten the lower attachments to the lower anchors. If the child restraint does not have lower attachments or the desired seating position does not have lower anchors, secure the child restraint with the top tether and the belts. Refer to your child restraint manufacturer’s instructions and the instructions in this manual. 1.1. Find the lower anchors for the desired seating position. 1.2. Put the child restraint on the seat. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints 83 1.3. Attach and tighten the lower attachments on the child restraint to the lower anchors. 2. For forward-facing child restraints, attach and tighten the top tether to the top tether anchor (loop), if your vehicle has one. Follow the child restraint instructions, the vehicle LATCH anchor weight limits described at the beginning of this section, and the following steps: Example — Rear Driver Side Position Example — Rear Driver Side Position 2.1. For a top tether in the rear driver side position: 2.1.1. Raise the headrest. 2.1.2. Route the top tether (4) between the headrest posts, through the loop (3), behind the inboard headrest post, and under the center shoulder belt (2). Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 84 Seats and Restraints 2.1.3. Then attach the top tether (4) to the top tether anchor (loop) (1) at the center rear seating position. 2.2. For a top tether in the rear center position: 2.2.1. Route the top tether (4) through the center loop (1), and behind the passenger side headrest post. 2.2.2. Then attach the top tether (4) to the top tether anchor (loop) at the rear passenger side seating position. 2.3. For a top tether in the rear passenger side position: 2.3.1. Raise the headrest. 2.3.2. Route the top tether (4) between the headrest posts, through the loop on the passenger side, and behind the inboard headrest post. 2.3.3. Then attach the top tether (4) to the top tether anchor (loop) (1) at the center rear seating position. 3. Tighten the top tether per the child restraint manufacturer's instructions. When the top tether is properly tightened, the anchor (loop) may bend. This is normal and will not damage the vehicle. If child restraints are installed in both outboard positions, both top tethers can be attached to the center loop. Top tethers can be attached for child restraints in all three rear seating positions at the same time, following the routing instructions above. 4. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the LATCH path and attempt to move it side to side and back and forth. There should be no more than 2.5 cm (1 in) of movement for proper installation. Headrest Removal and Reinstallation Crew Cab Models For outboard rear seating positions, if the child restraint cannot be installed properly with the headrest in place, the headrest may be removed. See your dealer for assistance with removal. Store the removed headrests in a secure place. Reinstall the headrest before the seating position is used. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints To reinstall the headrest: Replacing LATCH System Parts After a Crash { Warning 1. Insert the headrest posts into the holes in the top of the seatback with the longer chrome plated post toward the driver side of the vehicle. 2. Push the headrest all the way down until it contacts the top of the seatback. A crash can damage the LATCH system in the vehicle. A damaged LATCH system may not properly secure the child restraint, resulting in serious injury or even death in a crash. To help make sure the LATCH system is working properly after a crash, see your dealer to have the system inspected and any necessary replacements made as soon as possible. If the vehicle has the LATCH system and it was being used during a crash, new LATCH system parts may be needed. New parts and repairs may be necessary even if the LATCH system was not being used at the time of the crash. 85 Securing Child Restraints (With the Seat Belt in the Rear Seat) When securing a child restraint with the seat belts in a rear seat position, study the instructions that came with the child restraint to make sure it is compatible with this vehicle. If the child restraint has the LATCH system, see Lower Anchors and Tethers for Children (LATCH System) 0 76 for how and where to install the child restraint using LATCH. If a child restraint is secured in the vehicle using a seat belt and it uses a top tether, see Lower Anchors and Tethers for Children (LATCH System) 0 76 for top tether anchor locations. Do not secure a child seat in a position without a top tether anchor if a national or local law requires that the top tether be anchored, or if the instructions that come with the child restraint say that the top tether must be anchored. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 86 Seats and Restraints In Canada, the law requires that forward-facing child restraints have a top tether, and that the tether be attached. If the child restraint or vehicle seat position does not have the LATCH system, you will be using the seat belt to secure the child restraint. Be sure to follow the instructions that came with the child restraint. If more than one child restraint needs to be installed in the rear seat, be sure to read Where to Put the Restraint 0 75. 1. Put the child restraint on the seat. 2. Pick up the latch plate, and run the lap and shoulder portions of the vehicle's seat belt through or around the restraint. The child restraint instructions will show you how. 3. Push the latch plate into the buckle until it clicks. Position the release button on the buckle, away from the child restraint, so that the seat belt could be quickly unbuckled if necessary. 4. Pull the shoulder belt all the way out of the retractor to set the lock. When the retractor lock is set, the belt can be tightened but not pulled out of the retractor. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints 6. If the child restraint has a top tether, follow the child restraint manufacturer's instructions regarding the use of the top tether. See Lower Anchors and Tethers for Children (LATCH System) 0 76 for more information on using the top tether anchors. 5. To tighten the belt, push down on the child restraint, pull the shoulder portion of the belt to tighten the lap portion of the belt, and feed the shoulder belt back into the retractor. When installing a forward-facing child restraint, it may be helpful to use your knee to push down on the child restraint as you tighten the belt. Try to pull the belt out of the retractor to make sure the retractor is locked. If the retractor is not locked, repeat Steps 4 and 5. 7. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the seat belt path and attempt to move it side to side and back and forth. When the child restraint is properly installed, there should be no more than 2.5 cm (1 in) of movement. To remove the child restraint, unbuckle the vehicle seat belt and let it return to the stowed position. If the top tether is attached to a top tether anchor, disconnect it. For outboard rear seating positions, if the child restraint cannot be installed properly with the headrest in place, the headrest may be 87 removed. See your dealer for assistance with removal, and store the removed headrest in a secure place. When the child restraint is removed, reinstall the headrest before the seating position is used. For reinstallation instructions, see “Headrest Removal and Reinstallation” under Lower Anchors and Tethers for Children (LATCH System) 0 76. Securing Child Restraints (With the Seat Belt in the Center Front Seat) { Warning A child in a child restraint in the center front seat can be badly injured or killed by the frontal airbags if they inflate. Never secure a child restraint in the center front seat. It is always better to secure a child restraint in a rear seat. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 88 Seats and Restraints Do not use child restraints in the center front seat position. Securing Child Restraints (With the Seat Belt in the Front Seat) This vehicle has airbags. A rear seat is a safer place to secure a forward-facing child restraint. See Where to Put the Restraint 0 75. There is a switch on the instrument panel endcap that you can use to turn off the front outboard passenger frontal airbag. See Airbag On-Off Switch 0 65 for more information, including important safety information. Never put a rear-facing child restraint in the front. This is because the risk to the rear-facing child is so great if the airbag deploys. { Warning Warning (Continued) A child in a rear-facing child restraint can be seriously injured or killed if the front outboard passenger airbag inflates. This is because the back of the rear-facing child restraint would be very close to the inflating airbag. A child in a forward-facing child restraint can be seriously injured or killed if the front outboard passenger airbag inflates and the passenger seat is in a forward position. forward-facing child restraint in the front outboard passenger seat, always move the seat as far back as it will go. It is better to secure the child restraint in a rear seat. Even if the airbag switch has turned off the front outboard passenger frontal airbag, no system is fail-safe. No one can guarantee that an airbag will not deploy under some unusual circumstance, even though it is turned off. Secure rear-facing child restraints in a rear seat, even if the airbag is off. If you secure a (Continued) { Warning If the airbag readiness light ever comes on and stays on, it means that something may be wrong with the airbag system. For example, the front outboard passenger frontal airbag could inflate even though the airbag on-off switch is turned off. To help avoid injury to yourself or others, have the vehicle serviced right away. See Airbag Readiness Light 0 111 for more information, including important safety information. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints If the vehicle does not have a rear seat that will accommodate a rear-facing child restraint, a rear-facing child restraint should not be installed in the vehicle, even if the airbag is off. If a child restraint uses a top tether, see Lower Anchors and Tethers for Children (LATCH System) 0 76 for top tether anchor locations. Do not secure a child restraint in a position without a top tether anchor if a national or local law requires that the top tether be anchored, or if the instructions that come with the child restraint say that the top tether must be anchored. In Canada, the law requires that forward-facing child restraints have a top tether, and that the tether be attached. When using the lap-shoulder belt to secure the child restraint in this position, follow the instructions that came with the child restraint and the following instructions: 89 1. Move the seat as far back as it will go before securing the forward-facing child restraint. Move the seat upward or the seatback to an upright position, if needed, to get a tight installation of the child restraint. When the airbag on-off switch has turned off the front outboard passenger frontal airbag, the OFF indicator in the airbag off light should light and stay lit when you start the vehicle. See Airbag On-Off Light 0 111. Tilt the latch plate to adjust the belt, if needed. 2. Put the child restraint on the seat. 3. Pick up the latch plate, and run the lap and shoulder portions of the vehicle's seat belt through or around the restraint. The child restraint instructions will show you how. 4. Push the latch plate into the buckle until it clicks. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 90 Seats and Restraints 7. If the vehicle does not have a rear seat and the child restraint manufacturer recommends using a top tether anchor, attach the top tether to the top tether anchor. Refer to the instructions that came with the child restraint and to Lower Anchors and Tethers for Children (LATCH System) 0 76. Position the release button on the buckle, away from the child restraint, so that the seat belt could be quickly unbuckled if necessary. 5. Pull the shoulder belt all the way out of the retractor to set the lock. When the retractor lock is set, the belt can be tightened but not pulled out of the retractor. 6. To tighten the belt, push down on the child restraint, pull the shoulder portion of the belt to tighten the lap portion of the belt, and feed the shoulder belt back into the retractor. When installing a forward-facing child restraint, it may be helpful to use your knee to push down on the child restraint as you tighten the belt. Try to pull the belt out of the retractor to make sure the retractor is locked. If the retractor is not locked, repeat Steps 5 and 6. 8. Before placing a child in the child restraint, make sure it is securely held in place. To check, grasp the child restraint at the seat belt path and attempt to move it side to side and back and forth. When the child restraint is properly installed, there should be no more than 2.5 cm (1 in) of movement. To remove the child restraint, unbuckle the vehicle seat belt and let it return to the stowed position. If the top tether is attached to a top tether anchor, disconnect it. If you turned the airbag off with the switch, turn on the front outboard passenger airbag when you remove Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Seats and Restraints the child restraint from the vehicle unless the person who will be sitting there is a member of a passenger airbag risk group. See Airbag On-Off Switch 0 65 for more information, including important safety information. 91 Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 92 Storage Storage Storage Compartments Storage Compartments Storage Compartments . . . . . . . . Instrument Panel Storage . . . . . . Glove Box . . . . . . . . . . . . . . . . . . . . . Cupholders . . . . . . . . . . . . . . . . . . . . Sunglasses Storage . . . . . . . . . . . Center Console Storage . . . . . . . Floor Console Storage . . . . . . . . . 92 92 92 93 93 94 94 To access, pull down on the handle. Glove Box { Warning Do not store heavy or sharp objects in storage compartments. In a crash, these objects may cause the cover to open and could result in injury. Instrument Panel Storage If equipped, there is storage under the climate control system. To access the upper glove box, unlock with the key and pull up on the handle. There may be a USB port in the upper glove box. See USB Port 0 160. To access the lower glove box, pull down on the handle. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Storage { Warning Rear 93 Sunglasses Storage For safety, close the glove box during driving. There is a risk of injury from the open lid or items stored in the glove box. You and others could be seriously injured. Cupholders Front There may be cupholders on the center front seat console armrest. If equipped, pull the rear seat armrest down to access the cupholders. If equipped, sunglasses storage is on the overhead console. Press the fixed button on the cover and release to access. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 94 Storage Center Console Storage Floor Console Storage Bucket Seat Bench Seat If equipped, pull the front center seat armrest down to access the storage area with cupholders. Press the button and lift to open. There is a removable divider. If equipped, there are dual USB ports, an accessory power outlet, and an auxiliary jack inside. If equipped, press the latch and lift to open. Depending on the options there may be a tote compartment, accessory power outlet, auxiliary jack, and USB port(s) inside. There are openings for power cords on the edge of the storage area. See Power Outlets 0 100, USB Port 0 160, and Auxiliary Jack 0 165. If equipped with front seat floor console storage, unlock with the ignition key, press the button, and lift to open. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls Instruments and Controls Controls Steering Wheel Adjustment . . . . 96 Steering Wheel Controls . . . . . . . 96 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Windshield Wiper/Washer . . . . . . 97 Compass . . . . . . . . . . . . . . . . . . . . . . 98 Clock . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Power Outlets . . . . . . . . . . . . . . . . 100 Wireless Charging . . . . . . . . . . . . 102 Warning Lights, Gauges, and Indicators Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . 104 Instrument Cluster . . . . . . . . . . . . 105 Speedometer . . . . . . . . . . . . . . . . . 108 Odometer . . . . . . . . . . . . . . . . . . . . . 108 Trip Odometer . . . . . . . . . . . . . . . . 108 Tachometer . . . . . . . . . . . . . . . . . . . 108 Fuel Gauge . . . . . . . . . . . . . . . . . . . 108 Engine Oil Pressure Gauge . . . . . . . . . . . . . . . . . . . . . . 109 Engine Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 110 Voltmeter Gauge . . . . . . . . . . . . . . 110 Seat Belt Reminders . . . . . . . . . . 111 Airbag Readiness Light . . . . . . . 111 Airbag On-Off Light . . . . . . . . . . . 111 Charging System Light . . . . . . . 113 Malfunction Indicator Lamp (Check Engine Light) . . . . . . . . 113 Brake System Warning Light . . . . . . . . . . . . . . . . . . . . . . . . 115 Antilock Brake System (ABS) Warning Light . . . . . . . . . . . . . . . 115 Tow/Haul Mode Light . . . . . . . . . 116 Traction Off Light . . . . . . . . . . . . . 116 Wait-to-Start Light . . . . . . . . . . . . 116 Low Fuel Warning Light . . . . . . . 117 Diesel Exhaust Fluid (DEF) Warning Light . . . . . . . . . . . . . . . 117 Security Light . . . . . . . . . . . . . . . . . 117 High-Beam On Light . . . . . . . . . . 117 Front Fog Lamp Light . . . . . . . . . 118 Lamps On Reminder . . . . . . . . . . 118 Cruise Control Light . . . . . . . . . . 118 Power Take-Off Light . . . . . . . . . 118 Information Displays Driver Information Center (DIC) (Base Level) . . . . . . . . . . . . . . . . 119 Driver Information Center (DIC) (Uplevel) . . . . . . . . . . . . . . . . . . . . 120 Vehicle Messages Vehicle Messages . . . . . . . . . . . . 123 95 Engine Power Messages . . . . . 124 Vehicle Speed Messages . . . . . 124 Vehicle Personalization Vehicle Personalization . . . . . . . 124 Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 96 Instruments and Controls Controls Steering Wheel Controls i : Press to reject an incoming call or end a current call. Press to mute or unmute the infotainment system when not on a call. Steering Wheel Adjustment o or p : Press to go to the previous or next menu option. w or x : Press to go to the next or previous selection. V : Press to select a highlighted menu option. If equipped, some audio controls can be adjusted at the steering wheel. To adjust the steering wheel: 1. Hold the steering wheel and pull the lever. 2. Move the steering wheel up or down. 3. Release the lever to lock the wheel in place. Do not adjust the steering wheel while driving. g : For vehicles with OnStar or a Bluetooth system, press to interact with those systems. See OnStar Overview 0 428, Bluetooth (Overview) 0 174 or Bluetooth (Infotainment Controls) 0 175, or “Bluetooth (Overview)” in the infotainment manual. The favorite and volume switches are on the back of the steering wheel. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls 1. Favorite: When on a radio source, press to select the next or previous favorite. When on a media source, press to select the next or previous track. 3 INT : Turn the band up for more 2. Volume: Press to increase or decrease the volume. 8 : For a single wipe, turn to 8, Horn To sound the horn, press steering wheel. a on the Windshield Wiper/Washer frequent wipes or down for less frequent wipes. OFF : Turns the windshield wipers off. then release. For several wipes, hold the band on 8 longer. Clear ice and snow from the wiper blades before using them. If frozen to the windshield, carefully loosen or thaw them. Damaged wiper blades should be replaced. See Wiper Blade Replacement 0 316. Heavy snow or ice can overload the wiper motor. An internal circuit breaker to the motor will stop the motor until it cools down. Wiper Parking The windshield wiper control is on the turn signal lever. The windshield wipers are controlled by turning the band with z on it. 1 : Fast wipes. w : Slow wipes. If the ignition is turned off while the wipers are on w, 1, or 3 INT, they will immediately stop. 97 If the windshield wiper lever is then moved to OFF before the driver door is opened or within 10 minutes, the wipers will restart and move to the base of the windshield. If the ignition is turned off while the wipers are performing wipes due to windshield washing, the wipers continue to run until they reach the base of the windshield. Windshield Washer { Warning In freezing weather, do not use the washer until the windshield is warmed. Otherwise the washer fluid can form ice on the windshield, blocking your vision. L m : Push the paddle with this symbol at the top of the turn signal lever, to spray washer fluid and activate the wipers. The wipers will continue until the paddle is released or the maximum wash time is reached. When the paddle is released, additional wipes may Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 98 Instruments and Controls occur depending on how long the windshield washer had been activated. See Washer Fluid 0 308 for information on filling the windshield washer fluid reservoir. Clock Compass To set the time or date: The vehicle may have a compass display on the Driver Information Center (DIC). The compass receives its heading and other information from the Global Positioning System (GPS) antenna and vehicle speed information. The compass system is designed to operate for a certain number of miles or degrees of turn before needing a signal from the GPS satellites. When the compass display shows CAL, drive the vehicle for a short distance in an open area where it can receive a GPS signal. The compass system will automatically determine when a GPS signal is restored and provide a heading again. Setting the Time and Date with Base Radio Center Stack Controls 1. Select Settings on the Home Page, then select Time and Date. 2. Select the desired function. 3. Turn the MENU knob to increase or decrease the value. 4. Press the MENU knob to go to the next value. After the last value is selected, the system will update and return to the Settings menu. Press o BACK to go to the last menu and save the changes. To set the clock display: 1. Select Settings on the Home Page, then select Time and Date. 2. Select Clock Display. 3. Turn the MENU knob to Off or On. 4. Press the MENU knob to select. Press o BACK to go to the last menu and save the changes. Setting the Time and Date with Base Radio Touchscreen Controls When Auto Set is enabled the time cannot be manually set. 1. Press {, then touch Settings. Auto Set requires an active OnStar or connected service plan. 2. Touch Time and Date, then Set Time or Set Date. If auto timing is set, the time displayed on the clock may not update immediately when driving into a new time zone. 3. Touch + or − to adjust the value. 4. Touch « or ª to adjust AM or PM for 12 hour format. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls 5. Touch 3. Setting the Clock Display 1. Press {, then touch Settings. 2. Touch Time and Date, then Clock Display. 3. Touch OFF or ON to turn the clock display off or on. 4. Touch 3. Using Auto Set Auto Set requires an active OnStar or connected service plan. If auto timing is set, the time displayed on the clock may not update immediately when driving into a new time zone. 1. Press {, then touch Settings. 2. Touch Time and Date, then Auto Set. 3. Select from the available selections. 4. Touch 3. Setting the 12/24 Hour Format 1. Press {, then touch Settings. 2. Touch Time and Date, then select 12h or 24h format. 3. Touch 3. Setting the Date Format 1. Press {, then touch Settings. 2. Touch Time and Date, then Set Date Format. 3. Select DD/MM/YYYY (day/ month/year), MM/DD/YYYY (month/day/year), or YYYY/ MM/DD (year/month/day) format. 4. Touch 3. 99 2. Touch Set Time and touch « or ª to increase or decrease hours, minutes, and AM or PM. Touch 12–24 Hr for 12 or 24 hour clock. 3. Touch [ to go back to the previous menu. Auto Set requires an active OnStar or connected service plan. If auto timing is set, the time displayed on the clock may not update immediately when driving into a new time zone. To set the date: 1. Touch SETTINGS from the Home Page, then touch Time and Date. Setting the Time and Date with Uplevel Radio Touchscreen Controls 2. Touch Set Date and touch « or ª to increase or decrease month, day, or year. To set the time: 3. Touch [ to go back to the previous menu. 1. Touch SETTINGS from the Home Page, then touch Time and Date. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 100 Instruments and Controls To set the clock display: 1. Touch SETTINGS and touch Time and Date. 2. Touch Clock Display and touch Off or On to turn the clock display off or on. 3. Touch [ to go back to the previous menu. The clock settings can also be accessed by touching the time display, then touching Set. Power Outlets Power Outlets 12-Volt Direct Current Accessory power outlets can be used to plug in electrical equipment, such as a cell phone or MP3 player. The vehicle may have up to four accessory power outlets. Vehicles with a Center Console . One or two in front of the cupholders on the center console . One inside the center console . One on the rear of the center console Vehicles with Bench Seats . One on the center stack below the climate control system . One or two in the storage area on the bench seat Lift the cover to access and replace when not in use. The power outlets on the center stack and in front of the cupholders are powered at all times. The power outlets inside the storage area and on the rear of the console are powered when the ignition is on or in ACC/ACCESSORY, or when Retained Accessory Power (RAP) is active. { Warning Power is always supplied to the outlets. Do not leave electrical equipment plugged in when the vehicle is not in use because the vehicle could catch fire and cause injury or death. Caution Leaving electrical equipment plugged in for an extended period of time while the vehicle is off will drain the battery. Always unplug electrical equipment when not in use and do not plug in equipment that exceeds the maximum 15 amp rating. Certain power accessory plugs may not be compatible with the accessory power outlet and could overload vehicle or adapter fuses. If a problem is experienced, see your dealer. When adding electrical equipment, be sure to follow the proper installation instructions included with the equipment. See Add-On Electrical Equipment 0 266. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls Caution Power Outlet 110/120-Volt Alternating Current Hanging heavy equipment from the power outlet can cause damage not covered by the vehicle warranty. The power outlets are designed for accessory power plugs only, such as cell phone charge cords. 101 An indicator light on the outlet turns on to show it is in use. The light comes on when the ignition is on, equipment requiring less than 150 watts is plugged into the outlet, and no system fault is detected. The indicator light does not come on when the ignition is off or if the equipment is not fully seated into the outlet. Base Shown, Uplevel Similar If equipped with this power outlet, it can be used to plug in electrical equipment that uses a maximum limit of 150 watts. If equipped with a center console, the 110/120-volt power outlet is in front of the cupholders in the center console. If equipped with bench seats, the 110/120-volt power outlet is on the center stack. If equipment is connected using more than 150 watts or a system fault is detected, a protection circuit shuts off the power supply and the indicator light turns off. To reset the circuit, unplug the item and plug it back in or turn the RAP off and then back on. See Retained Accessory Power (RAP) 0 214. The power outlet is not designed for the following, and may not work properly if they are plugged in: . Equipment with high initial peak wattage, such as compressor-driven refrigerators and electric power tools Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 102 . . Instruments and Controls Other equipment requiring an extremely stable power supply, such as microcomputer-controlled electric blankets and touch sensor lamps Medical equipment Wireless Charging The vehicle may have wireless charging on top of the center console. See Center Console Storage 0 94. The system operates at 145 kHz and wirelessly charges one Qi compatible mobile device. The power output of the system is capable of charging at a rate up to 1 amp (5W), as requested by the compatible mobile device. See Radio Frequency Statement 0 424. To check for phone or other device compatibility: . See www.my.chevrolet.com/ learn. . Or, see your dealer for details. { Warning Wireless charging can affect the operation of an implanted pacemaker or other medical devices. If you have one, it is recommended to consult with your doctor before using the wireless charging system. The vehicle must be on, in ACC/ ACCESSORY, or Retained Accessory Power (RAP) must be active. The wireless charging feature may not correctly indicate charging when the vehicle is in RAP. See Retained Accessory Power (RAP) 0 214. The operating temperature is −20 °C (−4 °F) to 60 °C (140 °F) for the charging system and 0 °C (32 °F) to 35 °C (95 °F) for the phone. { Warning Remove all objects from the charging pad before charging your mobile device. Objects, such as coins, keys, rings, paper clips, or cards, between the phone and charging pad will become very hot. On the rare occasion that the charging system does not detect an object, and the object gets wedged between the phone and charger, remove the phone and allow the object to cool before removing it from the charging pad, to prevent burns. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls display, remove the mobile device from the pad, turn it 180 degrees, and wait three seconds before placing/ aligning the mobile device on the pad again. Software Acknowledgements To charge a mobile device: 1. Remove all objects from the charging pad. The system may not charge if there are any objects between the mobile device and charging pad. 2. Place the mobile device face up against the alignment rib on the charge pad. 3. The } will appear on the V on the infotainment display. This indicates that the mobile device is properly positioned and charging. If a mobile device is placed on the charging pad and } does not Certain Wireless Charging Module product from LG Electronics, Inc. ("LGE") contains the open source software detailed below. Refer to the indicated open source licenses (as are included following this notice) for the terms and conditions of their use. OSS Notice Information To obtain the source code that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and 103 handling) upon email request to [email protected]. This offer is valid for three (3) years from the date on which you purchased the product. Freescale-WCT library Copyright (c) 2012-2014 Freescale Semiconductor, Inc.. All rights reserved. 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 104 Instruments and Controls THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Warning Lights, Gauges, and Indicators Warning lights and gauges can signal that something is wrong before it becomes serious enough to cause an expensive repair or replacement. Paying attention to the warning lights and gauges could prevent injury. Some warning lights come on briefly when the engine is started to indicate they are working. When one of the warning lights comes on and stays on while driving, or when one of the gauges shows there may be a problem, check the section that explains what to do. Waiting to do repairs can be costly and even dangerous. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls Instrument Cluster Base Cluster (English Shown, Metric Similar) 105 Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 106 Instruments and Controls Uplevel Cluster (English Shown, Metric Similar) Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls Cluster Menu (Uplevel Cluster) . Info App. This is where the selected Driver Information Center (DIC) displays can be viewed. See “Driver Information Center (DIC) (Uplevel)” in the Index. from the favorites, or change the phone source. If there is an active call, mute the phone or switch to handset operation. . Audio . Phone . Navigation . Options Press V to select the Navigation app, then press p to enter the Navigation menu. If there is no active route, you can resume the last route and turn the voice prompts on/off. If there is an active route, you can cancel the route. There is an interactive display area in the center of the instrument cluster. Audio Use the right steering wheel control to open and scroll through the different items and displays. Press o to access the cluster applications. Use w or x to scroll through the list of available applications. Not all applications will be available on all vehicles. 107 Press V to select the Audio app, then press p to enter the Audio menu. In the Audio menu browse for music, select from the favorites, or change the audio source. In the main view, use w or x to change the station or go to the next or previous track. Phone Press V to select the Phone app, then press p to enter the Phone menu. In the Phone menu, if there is no active phone call, view recent calls, scroll through contacts, select Navigation Options Press V to select the Options app. Use w or x to scroll through items in the Options menu. Units : Press p while Units is displayed to enter the Units menu. Choose English or metric units by pressing V while the desired item is highlighted. A checkmark will be displayed next to the selected item. Info Pages : Press p while Info Pages is displayed to enter the Info Pages menu and select the items to Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 108 Instruments and Controls be displayed in the Info app. See “Driver Information Center (DIC) (Uplevel)” in the Index. Speed Warning : The Speed Warning display allows the driver to set a speed that they do not want to exceed. To set the Speed Warning, press p when Speed Warning is displayed, or press V on the main view to set the speed value. Press w or x to adjust the value. Press V to set the speed. Once the speed is set, this feature can be turned off by pressing V while viewing this page. If the selected speed limit is exceeded, a pop-up warning is displayed with a chime. Exhaust Filter : Displays the current state of the Diesel Particulate Filter (DPF). For manual cleaning/regeneration of the DPF, see Diesel Particulate Filter 0 217. Software Information : Press p while Software Information is highlighted to display open source software information. Speedometer Fuel Gauge The speedometer shows the vehicle's speed in either kilometers per hour (km/h) or miles per hour (mph). Odometer The odometer shows how far the vehicle has been driven, in either kilometers or miles. Trip Odometer The trip odometer shows how far the vehicle has been driven since the trip odometer was last reset. The trip odometer is accessed and reset through the Driver Information Center (DIC). See Driver Information Center (DIC) (Base Level) 0 119 or Driver Information Center (DIC) (Uplevel) 0 120. Tachometer The tachometer displays the engine speed in revolutions per minute (rpm). When the ignition is on, the fuel gauge indicates about how much fuel is left in the tank. There is an arrow near the fuel gauge pointing to the side of the vehicle the fuel cap is on. When the indicator nears empty, the low fuel light comes on. There still is a little fuel left, but the vehicle should be refueled soon. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls Here are four things that some owners ask about. None of these show a problem with the fuel gauge: . At the service station, the fuel pump shuts off before the gauge reads full. . It takes a little more or less fuel to fill up than the gauge indicated. For example, the gauge may have indicated the tank was half full, but it actually took a little more or less than half the tank's capacity to fill the tank. . The gauge moves a little while turning a corner or speeding up. . The gauge takes a few seconds to stabilize after the ignition is turned on, and goes back to empty when the ignition is turned off. Engine Oil Pressure Gauge 109 Information Center (DIC) message indicates oil pressure outside the normal operating range, check the vehicle's oil as soon as possible. See Engine Oil 0 295. Caution The engine oil pressure gauge shows the engine oil pressure in psi (pounds per square inch) when the engine is running. Oil pressure can vary with engine speed, outside temperature, coolant temperature, and oil viscosity. On some models, the oil pump will vary engine oil pressure according to engine needs. Oil pressure may change quickly as the engine speed or load varies. This is normal. If the oil pressure warning light or Driver Lack of proper engine oil maintenance can damage the engine. Driving with the engine oil low can also damage the engine. The repairs would not be covered by the vehicle warranty. Check the oil level as soon as possible. Add oil if required, but if the oil level is within the operating range and the oil pressure is still low, have the vehicle serviced. Always follow the maintenance schedule for changing engine oil. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 110 Instruments and Controls Engine Coolant Temperature Gauge This gauge measures the temperature of the vehicle's engine coolant. While driving under normal operating conditions, if the needle moves into the red warning area, the engine is too hot. Pull off the road, stop the vehicle, and turn off the engine as soon as possible. Voltmeter Gauge When the ignition is on, this gauge indicates the battery voltage. When the engine is running, this gauge shows the condition of the charging system. The gauge can transition from a higher to lower or a lower to higher reading. This is normal. If the vehicle is operating outside the normal operating range, the charging system light comes on. See Charging System Light 0 113 for more information. The voltmeter gauge may also read lower when in fuel economy mode. This is normal. Readings outside the normal operating range can also occur when a large number of electrical accessories are operating in the vehicle and the engine is left idling for an extended period. This condition is normal since the charging system is not able to provide full power at engine idle. As engine speeds are increased, this condition should correct itself as higher engine speeds allow the charging system to create maximum power. The vehicle can only be driven for a short time with the readings outside the normal operating range. If the vehicle must be driven, turn off all accessories, such as the radio and air conditioner. Readings outside the normal operating range indicate a possible problem in the electrical system. Have the vehicle serviced as soon as possible. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls Seat Belt Reminders Airbag Readiness Light Seat Belt Reminder Light This light shows if there is an electrical problem with the airbag system. The system check includes the airbag sensor(s), passenger sensing system (if equipped), the pretensioners, the airbag modules, the wiring, and the crash sensing and diagnostic module. For more information on the airbag system, see Airbag System 0 61. There is a seat belt reminder light on the instrument cluster. When the vehicle is started, this light flashes and a chime may come on to remind the driver to fasten their seat belt. Then the light stays on solid until the belt is buckled. This cycle may continue several times if the driver remains or becomes unbuckled while the vehicle is moving. If the driver seat belt is buckled, neither the light nor the chime comes on. 111 { Warning If the airbag readiness light stays on after the vehicle is started or comes on while driving, it means the airbag system might not be working properly. The airbags in the vehicle might not inflate in a crash, or they could even inflate without a crash. To help avoid injury, have the vehicle serviced right away. If there is a problem with the airbag system, a Driver Information Center (DIC) message may also come on. The airbag readiness light comes on for several seconds when the vehicle is started. If the light does not come on then, have it fixed immediately. Airbag On-Off Light If the vehicle has an airbag on-off switch, it also has a passenger airbag status indicator located in the overhead console. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 112 Instruments and Controls { Warning When the vehicle is started, the passenger airbag status indicator ON and OFF will light for several seconds as a system check. Then, after several more seconds, the status indicator ON or OFF will light to let you know the status of the front outboard passenger frontal airbag. When the front outboard passenger airbag is manually turned off using the airbag on-off switch on the instrument panel endcap, the indicator light OFF will come on and stay on as a reminder that the airbag has been turned off. This light will go off when the airbag has been turned on. See Airbag On-Off Switch 0 65 for more information, including important safety information. { Warning If the front outboard passenger frontal airbag is turned off for a person who is not in a risk group identified by the national government, that person will not have the extra protection of an airbag. In a crash, the airbag will not be able to inflate and help protect the person sitting there. Do not turn off the front outboard passenger frontal airbag unless the person sitting there is in a risk group identified by the national government. See Airbag On-Off Switch 0 65 for more information, including important safety information. If the airbag readiness light ever comes on and stays on, it means that something may be wrong with the airbag system. For example, the front outboard passenger frontal airbag could inflate even though the airbag on-off switch is turned off. To help avoid injury to yourself or others, have the vehicle serviced right away. See Airbag Readiness Light 0 111 for more information, including important safety information. If the word ON is lit, it means that the front outboard passenger frontal airbag is enabled, and may inflate. See Airbag On-Off Switch 0 65 for more information, including important safety information. If, after several seconds, both status indicator lights remain on, or if there are no lights at all, there may be a Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls problem with the lights or the airbag on-off switch. See your dealer for service. Charging System Light The charging system light comes on briefly when the ignition is turned on, but the engine is not running, as a check to show the light is working. It should go out when the engine is started. If the light stays on, or comes on while driving, there may be a problem with the electrical charging system. Have it checked by your dealer. Driving while this light is on could drain the battery. When this light comes on, or is flashing, the Driver Information Center (DIC) also displays a message. 113 If a short distance must be driven with the light on, be sure to turn off all accessories, such as the radio and air conditioner. Malfunction Indicator Lamp (Check Engine Light) This light is part of the vehicle’s emission control on-board diagnostic system. If this light is on while the engine is running, a malfunction has been detected and the vehicle may require service. The light should come on to show that it is working when the ignition is on with the engine not running. See Ignition Positions 0 208. This light may also come on when the system has detected a problem with the Diesel Exhaust Fluid (DEF) management system. See Diesel Exhaust Fluid 0 220. Malfunctions are often indicated by the system before any problem is noticeable. Being aware of the light and seeking service promptly when it comes on may prevent damage. Caution If the vehicle is driven continually with this light on, the emission control system may not work as well, the fuel economy may be lower, and the vehicle may not run smoothly. This could lead to costly repairs that might not be covered by the vehicle warranty. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 114 Instruments and Controls Caution Modifications to the engine, transmission, exhaust, intake, or fuel system, or the use of replacement tires that do not meet the original tire specifications, can cause this light to come on. This could lead to costly repairs not covered by the vehicle warranty. This could also affect the vehicle’s ability to pass an Emissions Inspection/ Maintenance test. See Accessories and Modifications 0 290. When the light is on, a malfunction has been detected. Diagnosis and service may be required. Poor fuel quality can cause inefficient engine operation and poor driveability, which may go away once the engine is warmed up. If this occurs, change the fuel brand. It may require at least one full tank of the proper fuel to turn the light off. See Fuel for Diesel Engines 0 241. If the light remains on, see your dealer. Emissions Inspection and Maintenance Programs If the vehicle requires an Emissions Inspection/Maintenance test, the test equipment will likely connect to the vehicle's Data Link Connector (DLC). The DLC is under the instrument panel to the left of the steering wheel. Connecting devices that are not used to perform an Emissions Inspection/Maintenance test or to service the vehicle may affect vehicle operation. See Add-On Electrical Equipment 0 266. See your dealer if assistance is needed. The vehicle may not pass inspection if: . The light is on when the engine is running. . The light does not come on when the ignition is on with the engine not running. . Critical emission control systems have not been completely diagnosed. If this happens, the vehicle would not be ready for inspection and might require several days of routine driving before the system is ready for inspection. This can happen if the 12-volt battery has recently been replaced or run down, or if the vehicle has recently been serviced. See your dealer if the vehicle will not pass or cannot be made ready for the test. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls Brake System Warning Light The vehicle brake system consists of two hydraulic circuits. If one circuit is not working, the remaining circuit can still work to stop the vehicle. For normal braking performance, both circuits need to be working. If the warning light comes on, there is a brake problem. Have the brake system inspected right away. This light should come on briefly when the engine is started. If it does not come on then, have it fixed so it will be ready to warn you if there is a problem. When the ignition is on, the brake system warning light also comes on when the parking brake is set. The light stays on if the parking brake does not fully release. If it stays on after the parking brake is fully released, it means the vehicle has a brake problem. If the light comes on while driving, pull off the road and stop carefully. The pedal might be harder to push, or the pedal can go closer to the floor. It may take longer to stop. If the light is still on, have the vehicle towed for service. See Towing the Vehicle 0 347. { Warning The brake system might not be working properly if the brake system warning light is on. Driving with the brake system warning light on can lead to a crash. If the light is still on after the vehicle has been pulled off the road and carefully stopped, have the vehicle towed for service. 115 Antilock Brake System (ABS) Warning Light This light comes on briefly when the engine is started. If the light does not come on, have it fixed so it will be ready to warn if there is a problem. If the light comes on while driving, stop as soon as it is safely possible and turn off the vehicle. Then start the engine again to reset the system. If the ABS light stays on, or comes on again while driving, the vehicle needs service. A chime may also sound when the light comes on steady. If the ABS light is the only light on, the vehicle has regular brakes, but the antilock brakes are not functioning. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 116 Instruments and Controls If both the ABS and the brake system warning light are on, the vehicle's antilock brakes are not functioning and there is a problem with the regular brakes. See your dealer for service. Traction Off Light Wait-to-Start Light This light comes on briefly while starting the engine. If it does not, have the vehicle serviced by your dealer. If the system is working normally, the indicator light then turns off. This light comes on briefly while starting the engine, as a check to show the light is working. See Brake System Warning Light 0 115. Tow/Haul Mode Light For vehicles with the Tow/Haul Mode feature, this light comes on when the Tow/Haul Mode has been activated. See Tow/Haul Mode 0 227. The traction off light comes on when the Traction Control System (TCS) has been turned off by pressing and releasing the TCS button. If the TCS is off, wheel spin is not limited. Adjust driving accordingly. See Traction Control System (TCS) 0 235. If the wait-to-start light comes on, the glow plug system is required and operating. Wait until the light turns off before starting the engine. This light may not come on in warm temperatures. The fast warm-up glow plug system makes the wait-to-start light stay on for a shorter amount of time than most diesel engines. See Starting the Diesel Engine 0 210. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls Low Fuel Warning Light This light is near the fuel gauge and comes on briefly when the ignition is turned on as a check to show it is working. It also comes on when the fuel tank is low on fuel. The light turns off when fuel is added. If it does not, have the vehicle serviced. This light, a Driver Information Center (DIC) message, and a chime come on when there is an issue with the Diesel Exhaust Fluid. If the DEF level has not been corrected, the light will continue to flash when the vehicle is started. The vehicle's speed may also be limited. 117 If the light stays on and the engine does not start, there could be a problem with the theft-deterrent system. See Immobilizer Operation 0 38. High-Beam On Light Also see Diesel Exhaust Fluid 0 220. Security Light This light comes on when the high-beam headlamps are in use. See Headlamp High/Low-Beam Changer 0 133. Diesel Exhaust Fluid (DEF) Warning Light The security light should come on briefly as the engine is started. If it does not come on, have the vehicle serviced by your dealer. If the system is working normally, the indicator light turns off. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 118 Instruments and Controls Front Fog Lamp Light Cruise Control Light Power Take-Off Light For vehicles with fog lamps, this light comes on when the fog lamps are on. For vehicles with cruise control, the cruise control light is white when the cruise control is on and ready, and turns green when the cruise control is set and active. The vehicle may have a Power Take-Off (PTO) light. Under normal operating conditions, the PTO light will remain on throughout the PTO operating cycle. If all conditions required to engage PTO have not been met when enabling PTO, the PTO light will turn on, then turn off after one second. See Power Take-Off (PTO) 0 270. The light goes out when the fog lamps are turned off. See Fog Lamps 0 136. Lamps On Reminder This light comes on when the exterior lamps are in use. See Exterior Lamp Controls 0 132. The light turns off when the cruise control is turned off. See Cruise Control 0 237. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls 119 Information Displays . Exhaust Filter Average Fuel Economy . Unit Driver Information Center (DIC) (Base Level) Digital Speedometer The Average Fuel Economy display shows the approximate average liters per 100 kilometers (L/100 km) or miles per gallon (mpg). This number reflects only the approximate average fuel economy that the vehicle has right now, and will change as driving conditions change. This number is based on the number of L/100 km (mpg) recorded since the last time this menu item was reset. Reset this display by pressing the trip odometer reset stem. The DIC displays are shown in the center of the instrument cluster. The displays show the status of many vehicle systems. The trip odometer reset stem in the instrument cluster is used to access the DIC menu items. The speedometer shows how fast the vehicle is moving in either kilometers per hour (km/h) or miles per hour (mph). The speedometer cannot be reset. Trip . Trip Turn the trip odometer reset stem until TRIP displays. The current distance traveled, in either kilometers (km) or miles (mi), since the last reset for the trip odometer is shown. The trip odometer can be reset to zero by pressing and holding the trip odometer reset stem while the trip odometer is displayed. . Fuel Range Fuel Range . Average Fuel Economy . Remaining Oil Life . Diesel Exhaust Fluid Level . Transmission Fluid Temperature . Trailer Brake . Hourmeter This display shows the approximate distance the vehicle can be driven without refueling. The fuel range estimate is based on an average of the vehicle's fuel economy over recent driving history and the amount of fuel remaining in the fuel tank. Fuel range cannot be reset. DIC Menu Items Turn the trip odometer reset stem to scroll through the following menu items: . Digital Speedometer Remaining Oil Life Turn the trip odometer reset stem until REMAINING OIL LIFE displays. An estimate of the oil's remaining useful life is shown. REMAINING OIL LIFE 99% means 99% of the current oil life remains. When the remaining oil life is low, the CHANGE ENGINE OIL SOON message will appear on the display. The oil should be changed as soon as possible. See Engine Oil 0 295. In addition to the engine oil life Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 120 Instruments and Controls system monitoring the oil life, additional maintenance is recommended. See Maintenance Schedule 0 361. The Oil Life display must be reset after each oil change. It will not reset itself. Do not reset the Oil Life display at any time other than when the oil has just been changed. It cannot be reset accurately until the next oil change. To reset the engine oil life system, see Engine Oil Life System 0 298. Diesel Exhaust Fluid Level The Diesel Exhaust Fluid (DEF) level will be displayed as either OK, XX%, or LOW. When LOW appears on the display, add DEF as soon as possible. See Diesel Exhaust Fluid 0 220. Transmission Fluid Temperature The temperature of the automatic transmission fluid displays in either degrees Celsius (°C) or degrees Fahrenheit (°F). Trailer Brake Unit On vehicles with the Integrated Trailer Brake Control (ITBC) system, turn the trip odometer reset stem until TRAILER GAIN and TRAILER OUTPUT displays. This will change the displays on the instrument cluster and DIC to either metric or English (US) measurements. To change the units, press the trip odometer reset stem when UNITS is displayed to enter the Unit menu. Turn the trip odometer reset stem to switch between English and metric. Press the trip odometer reset stem when the desired setting is displayed. TRAILER GAIN shows the Trailer Gain setting. This setting can be adjusted from 0.0 to 10.0 with either a trailer connected or disconnected. TRAILER OUTPUT shows the power output to the trailer anytime a trailer with electric brakes is connected. Output is displayed as a bar graph. Dashes may appear in the TRAILER OUTPUT display if a trailer is not connected. Hourmeter Displays the total number of hours the engine has run. Exhaust Filter Displays the current state of the Diesel Particulate Filter (DPF). For manual cleaning/regeneration of the DPF, see Diesel Particulate Filter 0 217. Compass The vehicle may have a compass in the DIC. See Compass 0 98. Driver Information Center (DIC) (Uplevel) The DIC displays are shown in the center of the instrument cluster in the Info app. See Instrument Cluster 0 105. The displays show the status of many vehicle systems. The controls for the DIC are on the right steering wheel control. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls 1. Press o to access the cluster applications. 2. Press w or x to scroll to the Options application. 3. Press V to enter the Options menu. 4. Scroll to Info Pages and press p. w or x : Press to move up or down in a list. In the main view, press up and down to move between different info app pages. o or p : Press to move between the interactive display zones in the cluster. V : Press to open a menu or select a menu item. Press and hold to reset values on certain screens. DIC Info Page Options The info pages on the DIC can be turned on or off through the Options menu. 5. Press w or x to move through the list of possible information displays. 6. Press V while an item is highlighted to select or deselect that item. When an item is selected, a checkmark will appear next to it. DIC Info Pages The following is the list of all possible DIC info page displays. Some may not be available for your particular vehicle. Some items may not be turned on by default but can be turned on through the Options app. See “DIC Info Page Options” earlier in this section. 121 Speed : Shows the vehicle speed in either kilometers per hour (km/h) or miles per hour (mph). If equipped, press p to open the menu and select to display speed limit signs. Trip A or Trip B : Shows the current distance traveled, in either kilometers (km) or miles (mi), since the trip odometer was last reset. This also shows the approximate average liters per 100 kilometers (L/ 100 km) or miles per gallon (mpg). This number is calculated based on the number of L/100 km (mpg) recorded since the last time this menu item was reset. This number reflects only the approximate average fuel economy that the vehicle has right now, and will change as driving conditions change. Press and hold V while this display is active to reset the trip odometer and the average fuel economy. Trip A and Trip B can also be reset by pressing p and choosing reset. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 122 Instruments and Controls Fuel Range : Shows the approximate distance the vehicle can be driven without refueling. LOW will be displayed when the vehicle is low on fuel. The fuel range estimate is based on an average of the vehicle's fuel economy over recent driving history and the amount of fuel remaining in the fuel tank. Oil Life : Shows an estimate of the oil's remaining useful life. If REMAINING OIL LIFE 99% is displayed, that means 99% of the current oil life remains. When the remaining oil life is low, the CHANGE ENGINE OIL SOON message will appear on the display. The oil should be changed as soon as possible. See Engine Oil 0 295. In addition to the engine oil life system monitoring the oil life, additional maintenance is recommended in the Maintenance Schedule. See Maintenance Schedule 0 361. The Oil Life display must be reset after each oil change. It will not reset itself. Do not reset the Oil Life display at any time other than when the oil has just been changed. It cannot be reset accurately until the next oil change. To reset the engine oil life system, press and hold V for several seconds while the Oil Life display is active. See Engine Oil Life System 0 298. Fuel Economy : The center displays the approximate instantaneous fuel economy as a number and bar graph. Displayed above the bar graph is a running average of fuel economy for the most recently traveled selected distance. Displayed below the bar graph is the best average fuel economy that has been achieved for the selected distance. The selected distance is displayed at the top of the page as “last xxx mi/km.” Press p to select the distance or reset best value. Use w and x to choose the distance and press V. Press w and x to select “Reset Best Score.” Press V to reset the best average fuel economy. After reset, the momentary average fuel economy will display. The display provides information on how current driving behavior affects the running average and how well recent driving compares to the best that has been achieved for the selected distance. Timer : This display can be used as a timer. To start the timer, press V while this display is active. The display will show the amount of time that has passed since the timer was last reset. To stop the timer, press V briefly while this display is active and the timer is running. To reset the timer to zero, press and hold V while this display is active, or press p and select reset. Speed Limit (If Equipped) : Shows sign information, which comes from a roadway database in the onboard navigation. Engine Hours : Shows the total number of hours the engine has run. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls Fuel Filter Life : This display shows an estimate of the fuel filter's remaining useful life. If 90% Fuel Filter Life Remaining is displayed, it means 90% of the current fuel filter life remains. The fuel filter life system will alert when to change the fuel filter on a schedule consistent with your driving conditions. When the remaining fuel filter life is low, the CHANGE FUEL FILTER message will appear on the display. Change the fuel filter as soon as possible. Diesel Exhaust Fluid (DEF) Level : The DEF level will be displayed as either OK, XX%, or LOW. When LOW appears on the display, add DEF as soon as possible. See Diesel Exhaust Fluid 0 220. Transmission Fluid Temperature : Shows the temperature of the automatic transmission fluid in either degrees Celsius (°C) or degrees Fahrenheit (°F). Trailer Brake (If Equipped) : On vehicles with the Integrated Trailer Brake Control (ITBC) system, the trailer brake display appears in the DIC. TRAILER GAIN shows the trailer gain setting. This setting can be adjusted from 0.0 to 10.0 with either a trailer connected or disconnected. TRAILER OUTPUT shows the power output to the trailer anytime a trailer with electric brakes is connected. Output is displayed as a bar graph. Dashes may appear in the OUTPUT display if a trailer is not connected. Blank Page : Shows no information. 123 Vehicle Messages Messages displayed on the DIC indicate the status of the vehicle or some action that may be needed to correct a condition. Multiple messages may appear one after another. The messages that do not require immediate action can be acknowledged and cleared by pressing V. The messages that require immediate action cannot be cleared until that action is performed. All messages should be taken seriously; clearing the message does not correct the problem. If a SERVICE message appears, see your dealer. Follow the instructions given in the messages. The system displays messages regarding the following topics: . Service Messages . Fluid Levels . Vehicle Security Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 124 Instruments and Controls . Brakes . Ride Control Systems . Driver Assistance Systems . Cruise Control . Lighting and Bulb Replacement . Wiper/Washer Systems . Doors and Windows . Seat Belts . Airbag Systems . Engine and Transmission . Battery Engine Power Messages ENGINE POWER IS REDUCED This message displays when the vehicle's propulsion power is reduced. A reduction in propulsion power can affect the vehicle's ability to accelerate. If this message is on, but there is no observed reduction in performance, proceed to your destination. The performance may be reduced the next time the vehicle is driven. The vehicle may be driven while this message is on, but maximum acceleration and speed may be reduced. Anytime this message stays on, or displays repeatedly, the vehicle should be taken to your dealer for service as soon as possible. Vehicle Speed Messages SPEED LIMITED TO XXX KM/H (MPH) This message shows that the vehicle speed has been limited to the speed displayed. The limited speed is a protection for various propulsion and vehicle systems, such as lubrication, thermal, suspension, Teen Driver if equipped, or tires. Vehicle Personalization Use the audio system controls to access the personalization menus for customizing vehicle features. The following are all possible personalization features. Depending on the vehicle, some may not be available. Base Radio Audio System Controls MENU : Press to enter menus and select menu items. Turn to scroll through the menus. o BACK : Press to return to the previous menu or exit. Base Radio with Touchscreen Audio System Controls { : Press to access the Home Page Menu. Q or R : Touch to scroll through the menus or setup items. 0 : Touch to exit or return to the previous screen or menu. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls 125 . Apple CarPlay Language . Android Auto 1. Touch the desired feature to display a list of available options. . USB Auto Launch Select Language, then select from the available language(s). . Turn Display Off 2. Select the desired feature setting. . Voice . Display The selected language will display on the system, and voice recognition will reflect the selected language. 3. Press o BACK on the center stack or touch [ to return to the previous menu or exit. . Return to Factory Settings Valet Mode . Software Information . Wi-Fi . Power Take-Off (PTO) This will lock the infotainment system and steering wheel controls. It may also limit access to vehicle storage locations, if equipped. Uplevel Radio Audio System Controls Turn the ignition on to access the Settings menu, then select SETTINGS from the Home Page on the infotainment display. Detailed information for each menu follows. To enable valet mode: Personalization Menus Time and Date 1. Enter a four-digit code on the keypad. The following list of menu items may be available: . Time and Date Manually set the time and date. See Clock 0 98. 2. Select Enter to go to the confirmation screen. . Rear Seat Reminder . Language . Valet Mode . Radio . Vehicle . Bluetooth Rear Seat Reminder This allows for a chime and a message when the rear door has been opened before or during operation of the vehicle. Select Off or On. 3. Re-enter the four-digit code. Touch Lock or Unlock to lock or unlock the system. Touch Back to go back to the previous menu. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 126 Instruments and Controls Radio Select the desired number or select Auto and the infotainment system will automatically adjust the number of favorites shown. Maximum Startup Volume . Number of Favorites Shown . Audible Touch Feedback This allows Audible Touch Feedback to be turned on or off. . Text Scroll Select Off or On. This feature sets the maximum startup volume. If the vehicle is started and the volume is greater than this level, the volume is adjusted to this level. To set the maximum startup volume, turn the MENU knob or touch + or − to increase or decrease. . Tone Settings Text Scroll Audio Cue Volume . Auto Volume . Maximum Startup Volume Select to see text scroll on the screen. . Audio Cue Volume Select Off or On. This feature sets the volume of audio files played at system startup and shutdown. Manage Favorites Tone Settings Select On, then touch + or − to increase or decrease the volume. This allows favorites to be edited. See “Manage Favorites” in “Radio Setup” under Home Page (Base Radio with Touchscreen) 0 149 or Home Page (Base Radio) 0 147 or “Manage Favorites” in “Settings” under “Radio” in the infotainment manual. Select to adjust the radio tone. See “Tone Settings” in AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. Select and the following may display: . Manage Favorites Number of Favorites Shown Select to set the number of favorites to display. Audible Touch Feedback Vehicle Select and the following may display: . Climate and Air Quality Auto Volume . Comfort and Convenience This feature adjusts the volume based on vehicle speed and ambient noise. . Lighting . Power Door Locks Select Off, Low, Medium-Low, Medium, Medium-High, or High. . Remote Lock, Unlock, Start Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls 127 Climate and Air Quality Comfort and Convenience Exit Lighting Select and the following may display: . Elevated Idle Select and the following may display: . Chime Volume . This allows the selection of how long the exterior lamps stay on when leaving the vehicle when it is dark outside. Auto Fan Speed Chime Volume . Auto Rear Defog This allows the selection of the chime volume level. Select Off, 30 Seconds, 60 Seconds, or 120 Seconds. Elevated Idle This allows the feature to be turned on and off. See “Elevated Idle” in Starting the Diesel Engine 0 210. Turn the MENU knob or touch + or − to adjust the volume. Select Off or On. Select and the following may display: . Vehicle Locator Lights Auto Fan Speed This feature will set the auto fan speed. Lighting . Exit Lighting Select Low, Medium, or High. Vehicle Locator Lights Auto Rear Defog This feature will flash the exterior lamps and allows some of the exterior lamps and most of the interior lamps to turn on briefly when K on the Remote Keyless Entry (RKE) transmitter is pressed to locate the vehicle. This feature will automatically turn on the rear defogger when it is cold outside. Select Off or On. Select Off or On. Power Door Locks Select and the following may display: . Unlocked Door Anti Lock Out . Auto Door Unlock . Delayed Door Lock Unlocked Door Anti Lock Out When on, this feature will keep the driver door from locking when the door is open. If Off is selected, the Delayed Door Lock menu will be available. Select Off or On. Auto Door Unlock This allows selection of which of the doors will automatically unlock when the vehicle is shifted into P (Park). Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 128 Instruments and Controls Select Off, All Doors, or Driver Door. Remote Lock Feedback Bluetooth Delayed Door Lock This allows selection of what type of feedback is given when locking the vehicle with the RKE transmitter. Select and the following may display: . Pair New Device When on, this feature will delay the locking of the doors. To override the delay, press the power door lock switch on the door. Select Off, Lights and Horn, Lights Only, or Horn Only. . Discoverable . Device Information . Device Management . Change Pairing PIN . Ringtones Select All Doors or Driver Door. . Sort Order Remote Start Auto Heat Seats . Voice Mail Numbers If equipped and turned on, this feature will turn the heated seats on when using remote start on cold days. . Text Message Alerts Select Off or On. Remote Door Unlock Remote Lock, Unlock, Start This allows selection of which doors will unlock when pressing K on the RKE transmitter. Select and the following may display: . Remote Unlock Light Feedback . Remote Lock Feedback . Remote Door Unlock . Remote Start Auto Heat Seats . Remote Window Operation Remote Unlock Light Feedback Select Off or On. When on, the exterior lamps will flash when unlocking the vehicle with the RKE transmitter. Remote Window Operation Select Off or Flash Lights. If equipped, this feature enables the remote operation of all windows from the RKE transmitter. See “Remote Window Operation” in Power Windows 0 42. Select Off or On. Pair New Device Select to pair a new device. See “Pairing” under Bluetooth (Overview) 0 174 or Bluetooth (Infotainment Controls) 0 175 or “Pairing” in “Infotainment Controls” under “Bluetooth” in the infotainment manual. Discoverable This allows the system to find a device. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls 129 Select Off or On. Voice Mail Numbers Android Auto Device Information This feature displays the voice mail number for all connected phones. To change the voice mail number, select EDIT. Type a new number, then select Save. Select and the following may display: . Android Auto Select to connect to a different phone source, disconnect a phone, or delete a phone. Text Message Alerts Android Auto This allows the feature to be turned on or off. Change Pairing PIN Select Off or On. This feature allows Android devices to be connected to the infotainment system through a USB port. Select to change the PIN of a device. Apple CarPlay See information about the device name, address, and PIN code. Device Management Ringtones Select to change the ring tone for the specific phone. The phone does not need to be connected to change the ring tones. Select and the following may display: . Apple CarPlay . Manage Apple CarPlay Devices Apple CarPlay . Manage Android Auto Devices Select Off or On. Manage Android Auto Devices Select to manage Android devices. Android Auto must be on for this feature to be accessed. USB Auto Launch Select to change the order of the contacts list. This feature allows Apple devices to be connected to the infotainment system through a USB port. This allows Android and Apple CarPlay devices to automatically connect when plugged into the USB port. Select First/Last or Last/First. Select Off or On. Select Off or On. Sort Order Manage Apple CarPlay Devices Select to manage Apple devices. Apple CarPlay must be on for this feature to be accessed. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 130 Instruments and Controls Turn Display Off Audio Feedback Speed Return to Factory Settings Touch to turn the display off. Touch anywhere on the screen or any radio button to turn the screen back on. This feature adjusts the audio feedback speed. Select Slow, Medium, or Fast. Select and the following may display: . Restore Vehicle Settings Display “What Can I Say?” Tips . Clear All Private Data This feature gives voice command tips. . Restore Radio Settings Voice Select and the following may display: . Confidence Threshold . Prompt Length . Audio Feedback Speed . Display “What Can I Say?” Tips Confidence Threshold This feature allows the adjustment of the sensitivity of the speech recognition system. Select Confirm More or Confirm Less. Prompt Length This feature adjusts the voice prompt length. Select Short or Long. Select Off or On. Display Select and the following may display: . Calibrate Touchscreen . Turn Display Off Restore Vehicle Settings This allows vehicle settings to be restored. Select Restore or Cancel. Clear All Private Data This allows all private information to be cleared from the vehicle. Calibrate Touchscreen Select Delete or Cancel. Select to calibrate the touchscreen, then follow the prompts. Restore Radio Settings Turn Display Off Select to turn the display off. Touch anywhere on the infotainment display or press any infotainment control on the center stack to turn the display on. This allows radio settings to be restored. Select Restore or Cancel. Software Information Select to view or update the infotainment system current software information. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Instruments and Controls Wi-Fi Select and the following may display: . Standby Speed 131 PTO TAP STEP SPEED . Set 1 Speed . Set 2 Speed This feature is available if the vehicle is configured for Stationary Variable or Mobile PTO, and allows the selection of the PTO tap step speed. Wi-Fi . Tap Step Speed PTO SHUTDOWN TIME This feature allows Wi-Fi networks to be turned off or on. . Shutdown Time Select Off or On. This feature allows for modifying the PTO Standby Speed. This feature is available if the vehicle is configured for Stationary Preset or Stationary Variable PTO, and allows the selection of the PTO shutdown time. Select and the following may display: . Wi-Fi . Manage Wi-Fi Networks Manage Wi-Fi Networks Select to manage Wi-Fi networks. Wi-Fi must be on for this feature to be accessed. Power Take-Off (PTO) (If Equipped) There may be additional features that can be customized for the PTO. See Power Take-Off (PTO) 0 270. See your dealer to enable these features. PTO STANDBY SPEED PTO SET 1 SPEED This feature is available if the vehicle is configured for Stationary Preset PTO, and allows the selection of the PTO set 1 speed. PTO SET 2 SPEED This feature is available if the vehicle is configured for Stationary Preset PTO, and allows the selection of the PTO set 2 speed. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 132 Lighting Lighting Exterior Lighting Exterior Lamp Controls . . . . . . . 132 Exterior Lamps Off Reminder . . . . . . . . . . . . . . . . . . . 133 Headlamp High/Low-Beam Changer . . . . . . . . . . . . . . . . . . . . 133 Flash-to-Pass . . . . . . . . . . . . . . . . 133 Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . 134 Automatic Headlamp System . . . . . . . . . . . . . . . . . . . . . . 134 Hazard Warning Flashers . . . . . 135 Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . 135 Fog Lamps . . . . . . . . . . . . . . . . . . . 136 Auxiliary Roof-Mounted Lamp . . . . . . . . 136 Exterior Cargo Lamps . . . . . . . . 137 Interior Lighting Instrument Panel Illumination Control . . . . . . . . . . . . . . . . . . . . . . 137 Dome Lamps . . . . . . . . . . . . . . . . . 138 Reading Lamps . . . . . . . . . . . . . . 138 Exterior Lighting Exterior Lamp Controls Lighting Features Entry Lighting . . . . . . . . . . . . . . . . Exit Lighting . . . . . . . . . . . . . . . . . . Battery Load Management . . . Battery Power Protection . . . . . Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 139 139 139 140 140 The exterior lamp control is on the instrument panel to the left of the steering wheel. O : Turns off the automatic headlamps and Daytime Running Lamps (DRL). Turn the headlamp control to O again to turn the automatic headlamps or DRL back on. For vehicles first sold in Canada, off will only work when the vehicle is in P (Park). Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Lighting AUTO : Automatically turns on the headlamps, parking lamps, taillamps, instrument panel lights, roof marker lamps (if equipped), front/rear sidemarker lamps, and license plate lamps. When the vehicle is turned off and the headlamps are in AUTO, the headlamps turn off. When the key is removed, they automatically turn on for a set time. The time of the delay can be changed using the DIC. See Driver Information Center (DIC) (Base Level) 0 119 or Driver Information Center (DIC) (Uplevel) 0 120. ; : Turns on the parking lamps including all lamps, except the headlamps. 2 : Turns on the headlamps together with the parking lamps and instrument panel lights. When the headlamps are turned on while the vehicle is on, the headlamps turn off automatically 10 minutes after the ignition is turned off. When the headlamps are turned on while the vehicle is off, 133 the headlamps will stay on for 10 minutes before turning off to prevent the battery from being drained. Turn the headlamp control off and then back to the headlamp on position to make the headlamps stay on for an additional 10 minutes. To keep the lamps on for more than 10 minutes, the ignition must be on or in ACC/ACCESSORY. Pull the turn signal lever toward you and release it to return to low-beam headlamps. # : If equipped, turns on the fog lamps. See Fog Lamps 0 136. When the high-beam headlamps are on, this indicator light on the instrument cluster will also be on. Exterior Lamps Off Reminder Flash-to-Pass A reminder chime sounds when the headlamps or parking lamps are manually turned on, the ignition is off, and a door is open. To disable the chime, turn the lamps off. This feature lets you use the high-beam headlamps to signal a driver in front of you that you want to pass. It works even if the headlamps are in the automatic position. Headlamp High/ Low-Beam Changer To use it, pull the turn signal lever toward you, then release it. Push the turn signal lever toward the instrument panel to change the headlamps from low to high beam. If the headlamps are in the automatic position or on low beam, the high-beam headlamps will turn on. Depending on the type of headlamp, they will either turn off Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 134 Lighting after a short duration or stay on as long as you hold the lever toward you. The high-beam indicator on the instrument cluster will come on. Release the lever to return to normal operation. When the DRL system is on, only the DRL are on. The taillamps, sidemarker lamps, instrument panel lights, and other lamps will not be on. Daytime Running Lamps (DRL) When it begins to get dark, the automatic headlamp system switches from DRL to the headlamps. DRL can make it easier for others to see the front of the vehicle during the day. Fully functional DRL are required on all vehicles first sold in Canada. To turn off the DRL, turn the exterior lamp control to O and then release. For vehicles first sold in Canada, off will only work when the vehicle is parked. The DRL system comes on when the following conditions are met: . The ignition is on. Automatic Headlamp System . The exterior lamp control is in AUTO. . The transmission is not in P (Park). . The light sensor determines it is daytime. When the exterior lamp control is set to AUTO and it is dark enough outside, the headlamps come on automatically. There is a light sensor on top of the instrument panel. Do not cover the sensor, otherwise the headlamps will come on when they are not needed. The system may also turn on the headlamps when driving through a parking garage or tunnel. If the vehicle is started in a dark garage, the automatic headlamp system comes on immediately. If it is light outside when the vehicle leaves the garage, there is a slight delay before the automatic headlamp system changes to the DRL. During that delay, the instrument cluster may not be as bright as usual. Make sure the instrument panel brightness control Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Lighting is in the full bright position. See Instrument Panel Illumination Control 0 137. Hazard Warning Flashers 135 Turn and Lane-Change Signals When it is bright enough outside, the headlamps will turn off or may change to Daytime Running Lamps (DRL). The automatic headlamp system turns off when the exterior lamp control is turned to O or the ignition is off. Lights On with Wipers If the windshield wipers are activated in daylight with the engine on, and the exterior lamp control is in AUTO, the headlamps, parking lamps, and other exterior lamps come on. The transition time for the lamps coming on varies based on wiper speed. When the wipers are not operating, these lamps turn off. Move the exterior lamp control to O or ; to disable this feature. | : Press this button to make the front and rear turn signal lamps flash on and off. Press again to turn the flashers off. When the hazard warning flashers are on, the vehicle's turn signals will not work. An arrow on the instrument cluster flashes in the direction of the turn or lane change. Move the turn signal lever all the way up or down to signal a turn. Raise or lower the lever for less than one second until the arrow starts to flash to signal a lane change. This causes the turn signals to automatically flash three times. It will flash six times if Tow/ Haul Mode is active. Holding the turn signal lever for more than one second will cause the turn signals to flash until the lever is released. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 136 Lighting The lever returns to its starting position whenever it is released. Fog Lamps If after signaling a turn or a lane change the arrows flash rapidly or do not come on, a signal bulb could be burned out. If equipped with LED turn signals, see your dealer. Replace any burned out bulbs. If a bulb is not burned out, check the fuse. See Fuses and Circuit Breakers 0 320. Turn Signal On Chime If the turn signal is left on for more than 1.2 km (0.75 mi), a chime sounds at each flash of the turn signal. The message TURN SIGNAL ON will also appear in the Driver Information Center (DIC). To turn the chime and message off, move the turn signal lever to the off position. Some localities have laws that require the headlamps to be on with the fog lamps. Auxiliary Roof-Mounted Lamp If equipped, this button includes wiring provisions for a dealer or a qualified service center to install an auxiliary roof lamp. If equipped, the control is on the center of the exterior lamp control, to the left of the steering column. The ignition must be on for the fog lamps to come on. # : Press to turn the fog lamps on or off. A light will come on in the instrument cluster. When the fog lamps are turned on, the parking lamps automatically turn on. When the headlamps are changed to high beam, the fog lamps go off. When the high-beam headlamps are turned off, the fog lamps will come on again. This button is on the overhead console. When the wiring is connected to an auxiliary roof-mounted lamp, pressing the bottom of the button will activate the lamp and illuminate an indicator light at the bottom of Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Lighting this button. Pressing the top of the button will turn off the roof-mounted lamp and indicator. Exterior Cargo Lamps If the vehicle has this button, the vehicle may have the snow plow prep package. See Add-On Electrical Equipment 0 266. Interior Lighting Instrument Panel Illumination Control The emergency roof lamp circuit is fused at 30 amps, so the total current draw of the attached lamps should be less than this value. The attachment points for the roof lamp circuits are two blunt cut wires above the overhead console: a dark green with blue stripe switched power wire and a black ground wire. For information on roof-mounted emergency lamp installation, see www.gmupfitter.com or contact your dealer. 137 The cargo lamp provides more light in the cargo area or on the sides of the vehicle, if needed. The lights on the outside mirrors also turn on, if equipped. This feature controls the brightness of the steering wheel and instrument panel lights. The instrument panel illumination control is next to the exterior lamp control. Press the switch to turn the cargo lamp on or off. An indicator light will turn on when the lamp is turned on. The shift lever must be in P (Park) to operate the cargo lamp. The lights on the outside rearview mirrors turn on if the shift lever is in R (Reverse), N (Neutral), or P (Park). D : Move the thumbwheel up or down to brighten or dim the lights. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 138 Lighting Dome Lamps Reading Lamps Press m or n next to each reading lamp to turn it on or off. There are dome lamps in the overhead console and the headliner, if equipped. To change the dome lamp settings, press the following: OFF : Turns the lamps off, even when a door is open. DOOR : The lamps come on automatically when a door is opened. ON : Turns all dome lamps on. There are reading lamps in the overhead console and the headliner, if equipped. To operate, the ignition must be on or in ACC/ ACCESSORY, or using Retained Accessory Power (RAP). Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Lighting Lighting Features Entry Lighting Some exterior lamps and the interior lamps turn on briefly at night, or in areas with limited lighting, when K is pressed on the Remote Keyless Entry (RKE) transmitter. When a door is opened, the interior lamps come on if the dome lamp control is in the DOOR position. After about 30 seconds the exterior lamps turn off. Entry lighting can be disabled manually by changing the ignition out of the OFF position, or by pressing the RKE transmitter Q button. This feature can be changed. See “Vehicle Locator Lights” under Vehicle Personalization 0 124. Exit Lighting Some exterior lamps and the interior lamps come on at night, or in areas with limited lighting when the key is removed from the ignition. The exterior and interior lamps remain on for a set amount of time and then automatically turn off. The interior lamps do not come on if the dome lamp control is in the Off position. The exterior lamps turn off immediately by turning the exterior lamps control off. This feature can be changed. See Vehicle Personalization 0 124. Battery Load Management 139 moving up or down. This is normal. If there is a problem, an alert will be displayed. The battery can be discharged at idle if the electrical loads are very high. This is true for all vehicles. This is because the generator (alternator) may not be spinning fast enough at idle to produce all the power that is needed for very high electrical loads. The vehicle has Electric Power Management (EPM), which estimates the battery's temperature and state of charge. It then adjusts the voltage for best performance and extended life of the battery. A high electrical load occurs when several of the following are on, such as: headlamps, high beams, fog lamps, rear window defogger, climate control fan at high speed, heated seats, engine cooling fans, trailer loads, and loads plugged into accessory power outlets. When the battery's state of charge is low, the voltage is raised slightly to quickly bring the charge back up. When the state of charge is high, the voltage is lowered slightly to prevent overcharging. The voltmeter gauge or the voltage display on the Driver Information Center (DIC), if equipped, may show the voltage EPM works to prevent excessive discharge of the battery. It does this by balancing the generator's output and the vehicle's electrical needs. It can increase engine idle speed to generate more power, whenever needed. It can temporarily reduce the power demands of some accessories. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 140 Lighting Normally, these actions occur in steps or levels, without being noticeable. In rare cases at the highest levels of corrective action, this action may be noticeable to the driver. If so, a DIC message might be displayed and it is recommended that the driver reduce the electrical loads as much as possible. Battery Power Protection This feature shuts off the dome and reading lamps, if they are left on for more than 10 minutes after the ignition is turned off. The cargo lamp shuts off after 20 minutes. This prevents the battery from running down. Exterior Lighting Battery Saver The exterior lamps turn off about 10 minutes after the ignition is turned off, if the parking lamps or headlamps have been manually left on. This protects against draining the battery. To restart the 10-minute timer, turn the exterior lamp control to the O position and then back to the ; or 2 position. To keep the lamps on for more than 10 minutes, the ignition must be on or in ACC/ACCESSORY. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System Infotainment System Audio Players Introduction Infotainment . . . . . . . . . . . . . . . . . . Theft-Deterrent Feature . . . . . . Overview (Base Radio) . . . . . . . Overview (Base Radio with Touchscreen) . . . . . . . . . . . . . . . Home Page (Base Radio) . . . . Home Page (Base Radio with Touchscreen) . . . . . . . . . . . . . . . Software Updates . . . . . . . . . . . . 141 142 142 Voice Recognition 146 147 Phone 149 150 Radio AM-FM Radio (Base Radio) . . . . . . . . . . . . . . . . . . . . . . AM-FM Radio (Base Radio with Touchscreen) . . . . . . . . . . . Satellite Radio (Base Radio) . . . . . . . . . . . . . . . . . . . . . . Satellite Radio (Base Radio with Touchscreen) . . . . . . . . . . . Radio Reception . . . . . . . . . . . . . . Fixed Mast Antenna . . . . . . . . . . Multi-Band Antenna . . . . . . . . . . Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . CD Player . . . . . . . . . . . . . . . . . . . . USB Port . . . . . . . . . . . . . . . . . . . . . Auxiliary Jack . . . . . . . . . . . . . . . . Bluetooth Audio . . . . . . . . . . . . . . 150 152 154 154 156 156 156 141 Introduction 157 157 160 165 166 Voice Recognition . . . . . . . . . . . . 167 Bluetooth (Overview) . . . . . . . . . 174 Bluetooth (Infotainment Controls) . . . . . . . . . . . . . . . . . . . . 175 Apple CarPlay and Android Auto . . . . . . . . . . . . . . . . 180 Trademarks and License Agreements Trademarks and License Agreements . . . . . . . . . . . . . . . . . 181 Infotainment Base radio information is included in this manual. See the infotainment manual for information on other available infotainment systems. Read the following pages to become familiar with the features. { Warning Taking your eyes off the road for too long or too often while using any infotainment feature can cause a crash. You or others could be injured or killed. Do not give extended attention to infotainment tasks while driving. Limit your glances at the vehicle displays and focus your attention on driving. Use voice commands whenever possible. The infotainment system has built-in features intended to help avoid distraction by disabling some Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 142 Infotainment System functions when driving. These functions may gray out when they are unavailable. Many infotainment features are also available through the instrument cluster and steering wheel controls. See Distracted Driving 0 193. Overview (Base Radio) To play the infotainment system with the ignition off, see Retained Accessory Power (RAP) 0 214. Infotainment System Overview Before driving: . Become familiar with the operation, center stack controls, and infotainment display controls. . Set up the audio by presetting favorite stations, setting the tone, and adjusting the speakers. . Set up phone numbers in advance so they can be called easily by pressing a single control or by using a single voice command if equipped with Bluetooth phone capability. If equipped, ANC reduces engine noise in the vehicle’s interior. ANC requires the factory-installed audio system, radio, speakers, amplifier (if equipped), induction system, and exhaust system to work properly. Deactivation is required by your dealer if related aftermarket equipment is installed. Active Noise Cancellation (ANC) Theft-Deterrent Feature TheftLock is designed to discourage theft of the vehicle's radio by learning a portion of the Vehicle Identification Number (VIN). The radio does not operate if it is stolen or moved to a different vehicle. The infotainment system is controlled by using the buttons on the center stack and steering wheel controls, if equipped. See Steering Wheel Controls 0 96. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System Radio with CD 143 Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 144 Infotainment System 5. CD Slot (If Equipped) 6. o BACK . 7. { . Radio with TONE 1. q . 3. Press to scroll down through the favorite pages for each source. 2. Favorites/Soft Keys . Press to select favorite stations. . Press and hold to save favorite stations. . Press to select a screen button when displayed. r . 8. Press to scroll up through the favorite pages for each source. 4. MENU . Press to access the menu for the current audio source. . Press to select the highlighted menu option. . Turn to scroll through a list. . Turn to manually select a station. 9. Press to return to the previous screen in a menu. Press to go to the Home Page from any point in the system. See Home Page (Base Radio with Touchscreen) 0 149 or Home Page (Base Radio) 0 147. X (If Equipped) or TONE (If Equipped) . Press X to eject the CD (if equipped). . Press TONE to open the Tone Settings menu (if equipped). g or l . CD (If Equipped): Press g to seek the beginning of the current or previous track. If the track has played for less than Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System five seconds, it seeks the previous track. If longer than five seconds, the current track will start from the beginning. Press l to seek the next track. . . AM, FM, or SiriusXM (If Equipped): Press g or l to seek to the previous or next strong station. CD (If Equipped): Press and hold g to quickly reverse through a track. Release the button to return to playing speed. Press and hold l to fast forward through a track. Release the button to return to playing speed. 10. RADIO . Press to change the audio source between AM, FM, or SiriusXM, if equipped. 11. MEDIA . Press to change the audio source between CD, USB, AUX, and Bluetooth Audio, if equipped. 12. O . Press to turn the audio on. . Press and hold to turn it off. . When on, press to mute the system. Press again to unmute. . Turn to increase or decrease the volume. 145 Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 146 Infotainment System Overview (Base Radio with Touchscreen) 1. { . 2. 3. Press to go to the Home Page. See Home Page (Base Radio with Touchscreen) 0 149 or Home Page (Base Radio) 0 147. 7 . Radio: Press and release to go to the previous station or channel. Press and hold to fast seek the next strongest previous station or channel. . USB/Bluetooth Music/ Pictures: Press and hold to go to the previous content. Press and hold to fast rewind. O . Press to turn the power on. . Press and hold to turn the power off. . Press to mute the system when on. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System . 4. 6 . . 5. Turn to decrease or increase the volume. Radio: Press and release to go to the next station or channel. Press and hold to fast seek the next strongest station or channel. USB/Bluetooth Music/ Pictures: Press and hold to go to the next content. Press and hold to fast forward. # . Press and release to access the phone screen, answer an incoming call, or access the device home screen. Press and hold to access Press to Talk. Home Page (Base Radio) Home Page Features The infotainment system displays a Home Page that makes it easy to access all of the applications. Turn the MENU knob to highlight feature icons. Press the MENU knob to access the feature’s options. Various functions are disabled when the vehicle is moving. 147 SETTINGS : Select SETTINGS to display the Settings main page. See “Setting Radio Preferences” following. Setting Radio Preferences AUDIO : Select AUDIO to display the active source page. The sources available are AM, FM, SiriusXM (if equipped), USB/iPod, AUX Input, and Bluetooth Audio (if equipped). See AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150, Satellite Radio (Base Radio with Touchscreen) 0 154 or Satellite Radio (Base Radio) 0 154, Auxiliary Jack 0 165, and Bluetooth Audio 0 166. Select the SETTINGS screen icon to display the Settings menu and the following may display: PHONE : Select PHONE to display the Phone main page. See Bluetooth (Overview) 0 174 or Bluetooth (Infotainment Controls) 0 175. Using the circular numeric keypad, enter a four-digit code: NAV (Navigation, If Equipped) : Select NAV to display the OnStar Turn-by-Turn Navigation. See OnStar Overview 0 428, if equipped. Time and Date : See Clock 0 98. Language (Current Language) : This will set the display language in the radio and instrument cluster. Select to display a list of languages. Select o BACK to go back to the previous menu. Valet Mode: 1. Turn the MENU knob to highlight a number. 2. Press the MENU knob to select it. Do this for each one of the four digits. Select Enter to go to the confirmation screen. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 148 Infotainment System 3. Re-enter the four-digit code. Select LOCK to lock the system. Radio Setup 4. Enter the four-digit code to unlock the system. Select o BACK to go back to the previous menu. Manage Favorites: . Turn the MENU knob and press to select a favorite. . To delete a favorite, press the button just below the DELETE screen button. . To move a favorite, select MOVE. Turn the MENU knob to select a new location, then select DROP to select the new location. Radio : See “Radio Setup” later in this section. Vehicle : See Vehicle Personalization 0 124. Display : Press the MENU knob to turn the display on or off. Return to Factory Settings : See “Return to Factory Settings” later in this section. Software Information (If Equipped) : Press the MENU knob to select Save Vehicle Info to USB. Press the MENU knob again to start downloading the vehicle information to the USB. Press the RADIO button and the following may display: . Select o BACK to go back to the previous menu. Number of Favorites Shown : Select Auto and the system will automatically adjust the number of favorite pages when favorites are added and removed, or select a number from 5–25 to manually adjust the number of favorites shown. Audible Touch Feedback (If Equipped) : Select Audible Touch Feedback to turn feedback off or on. Auto Volume (If Equipped) : This feature adjusts the volume based on vehicle speed. The options are Off, Low, Medium-Low, Medium, Medium-High, or High. Select the desired volume. Maximum Startup Volume : This feature sets the maximum startup volume. If the vehicle is started and the volume is greater than this level, the volume is adjusted to this level. To set the maximum startup volume, Turn the MENU knob to increase or decrease startup volume. Return to Factory Settings Select Return to Factory Settings and the following may display: Restore Vehicle Settings : This option will restore factory vehicle personalization settings. Select Restore Vehicle Settings. A screen displays stating all vehicle customization settings will be restored to the factory settings. Select Cancel or Confirm. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System Clear All Private Data (If Equipped) : This option clears all private information from the vehicle. Select Clear All Private Data. Select Cancel or Confirm. Restore Radio Settings : This option will restore factory radio settings. Select Restore Radio Settings. A screen displays stating all personalized radio settings will be restored back to the factory settings. Select Cancel or Confirm. Home Page (Base Radio with Touchscreen) Touchscreen Buttons Touchscreen buttons show on the screen when available. When a function is unavailable, the button may gray out. When a function is selected, the button may highlight. Home Page Features English and Metric Unit Conversion 149 Gallery : Touch to view a picture or movie. Phone : Touch to activate the phone features (if equipped). See Bluetooth (Overview) 0 174 or Bluetooth (Infotainment Controls) 0 175. Projection : Touch to access USB supported devices when connected. See USB Port 0 160. Settings : Touch to access the Personalization menu. See Vehicle Personalization 0 124. Climate : Touch to access the Climate menu. See Climate Control Systems (with Heater Only) 0 186 or Climate Control Systems (with Air Conditioning) 0 188. To change the display units between English and metric units, see Driver Information Center (DIC) (Base Level) 0 119 or Driver Information Center (DIC) (Uplevel) 0 120 or Instrument Cluster 0 105. Press { to go to the Home Page. Audio : Touch to select AM, FM, SiriusXM (if equipped), USB/iPod/ Bluetooth Audio, or AUX. OnStar : If equipped, touch to access the OnStar menu. See OnStar Overview 0 428. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 150 Infotainment System Software Updates Over-the-Air Software Updates If equipped, the infotainment system can download and install select software updates over a wireless connection. The system will prompt for certain updates to be downloaded and installed. There is also an option to check for updates manually. To manually check for updates, touch SETTINGS on the Home Page, followed by Software Information, and then System Update. Follow the on-screen prompts. The steps to check for, download and install updates may vary by vehicle. Downloading Over-the-Air vehicle software updates requires Internet connectivity, which can be accessed through the vehicle’s built-in OnStar 4G LTE connection, if equipped and active. If required, data plans are provided by a third party. Optionally, a secure Wi-Fi hotspot such as a compatible mobile device hotspot, home hotspot, or public hotspot can be used. Applicable data rates may apply. To connect the infotainment system to a secured mobile device hotspot, home hotspot, or public hotspot, touch SETTINGS on the Home Page, followed by Wi-Fi, and then Manage Wi-Fi Networks. Select the appropriate Wi-Fi network, and follow the on-screen prompts. Download speeds may vary. On most compatible mobile devices, activation of the Wi-Fi hotspot is in the Settings menu under Mobile Network Sharing, Personal Hotspot, Mobile Hotspot, or similar. Availability of Over-the-Air vehicle software updates varies by vehicle and country. For more information on this feature, see my.chevrolet.com/learn. Radio AM-FM Radio (Base Radio) Playing the Radio While on the audio main page, press the RADIO button repeatedly to cycle through the available sources AM, FM, and SiriusXM (if equipped) or press the MEDIA button repeatedly to cycle through the available sources Bluetooth Audio (if equipped), USB, and AUX. The steering wheel controls can also be used to adjust the volume. See Steering Wheel Controls 0 96. AM, FM, or SiriusXM (If Equipped) To select AM, FM, or SiriusXM (if equipped), press the RADIO button to toggle to the desired broadcast source. Press the MENU knob and the following radio settings may display: Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System Tone Settings: . Bass, Midrange, and Treble: Turn the MENU knob and highlight. Press the MENU knob to select. Turn the MENU knob to adjust. . Balance: Turn the MENU knob to highlight. Press the MENU knob to select. Turn the MENU knob left for more sound from the left speakers or right for more sound from the right speakers. The middle position balances the sound between the left and right speakers. . Fade: Turn the MENU knob to highlight. Press the MENU knob to select. Turn the MENU knob to the left for more sound from the front speakers and to the right for more sound from the rear speakers. The middle position balances the sound between the front and rear speakers. . DSP: If equipped with a Bose Surround sound system, it will have three DSP modes: ‐ Normal: Adjusts the audio to provide the best sound for all seating positions. EQ (Equalizer) Settings : In certain configurations, the available choices are Manual and Talk. ‐ Driver: Adjusts the audio to provide the best sound for the driver. Options for SiriusXM Only (If Equipped) ‐ Centerpoint: Creates a surround sound from nearly any audio source. . 151 EQ (Equalizer): If equipped with a Bose sound system, turn the MENU knob to highlight. Turn the MENU knob to scroll through the options. Press the MENU knob to select. Press o BACK to go to the previous menu. Station List : Select to display a list of AM or FM stations. Press o BACK to go to the previous menu. Auto Volume : If equipped, this feature adjusts the volume based on the vehicle speed. Select the level between Off, Low, Medium-Low, Medium, Medium-High, and High. Press o BACK to go to the previous menu. SXM View : SXM view allows the channel list to be viewed by channel name, artist playing on channel, or song playing on channel. Turn the MENU knob to highlight and press the MENU knob to select. Press o BACK to go to the previous menu. Channel List : Select to display a list of SiriusXM channels. Turn the MENU knob to highlight and press the MENU knob to select. Press o BACK to go to the previous menu. Also see the radio settings common for all sources earlier in this section. Finding a Station Seeking a Station Press g or l to search for the previous or next strongest station. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 152 Infotainment System Tuning a Station Turn the MENU knob to manually find a station. Storing Radio Station Presets Up to 25 preset stations from all bands can be stored in the favorite lists in any order. Up to five stations can be stored in each favorite page and the number of favorites can be set. AM-FM Radio (Base Radio with Touchscreen) Playing the Radio Audio Source Menu { : Press to go to the Home Page. O : Press to turn on, mute, or unmute the system. Press and hold to turn off the system. Selecting a Band 1. Touch MENU from a source screen. 2. Select Auto Volume. 3. Select the desired setting. 4. Touch 3 to go back to the source screen. Tone Settings The tone settings can be set for each radio band and each audio player source. AM, FM, or SiriusXM (If Equipped) : While on the active source main page, such as AM, FM, or SiriusXM (if equipped), press and hold a favorites/soft key button on the center stack. Press {, then touch AUDIO, Source, then select AM, FM, or SXM, if equipped. The last station that was playing starts playing again. Preset Tone Settings . Touch MENU. Mixed-Audio Favorites System Settings Media (if equipped) and Broadcast favorites can be stored. Auto Volume To display the favorites page, press q or r on the center stack. This feature automatically adjusts the radio volume to compensate for road and wind noise. To manage favorites, see “Manage Favorites” under Home Page (Base Radio with Touchscreen) 0 149 or Home Page (Base Radio) 0 147. The level of volume compensation can be selected, or the feature can be turned off. . Touch Tone Settings. . Select a preset tone setting. . Bass, Midrange, or Treble: Touch − or +. . Fader or Balance: Adjust the front/rear or left/right speakers by dragging the dot in the vehicle image on the screen. Custom Tone Settings . Touch MENU. . Touch Tone Settings. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System . Touch Custom. Manual Tuning . Bass, Midrange, or Treble: Touch − or +. Continue touching t or u to manually change the radio station. . Fader or Balance: Adjust the front/rear or left/right speakers by dragging the dot in the vehicle image on the screen. Direct Tune Touch 3 to go back to the source screen. From the AM or FM menu: . Touch Tune. . Enter the station number. . Touch Go or t or u to go to the previous or next station. Selecting an Auxiliary Device Connect the auxiliary device to the AUX input terminal. Play will begin when the system has finished reading the information on the device. If the AUX device is already connected, press {, AUDIO, Source, then select the device. Favorite Storing a Station as a Favorite Stations from all bands can be stored in any order in the favorite pages. Touch S or T to scroll through the favorites. Up to 25 stations can be stored. . Touch on the station to select it. To store the station to a position in the list, touch the corresponding button 1−5 until a beep is heard. Selecting a Station Seek Tuning . Press 7 or 6 to automatically search for available radio stations. Update Station List . From the AM or FM menu, touch MENU, then touch Update Station List. The broadcasting list updating will begin. . During the AM or FM broadcasting list update, touch Cancel to stop the updates. . Station List . From the AM or FM menu, touch MENU. . Select Station List. If the radio station is not known: 153 Touch Q or R to scroll through the list. Touch the station to select it. Storing Stations 1. Select the desired station. 2. Touch S or T to select the desired page of saved favorites. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 154 Infotainment System 3. Touch and hold down any of the preset buttons to save the current radio station to that button of the selected favorites page. To change a preset button, tune to the new desired radio station and touch and hold the preset button. 1-888-601-6296 (U.S.); or see www.siriusxm.ca or call 1-877-438-9677 (Canada). When SiriusXM is active, the channel name and number, category name, song title, and artist display on the screen. Browsing SiriusXM Channels Satellite Radio (Base Radio) To browse the SiriusXM channels: SiriusXM Satellite Radio Service (If Equipped) 2. Turn the MENU knob to highlight SXM Channel List. Vehicles with a SiriusXM satellite radio tuner and a valid SiriusXM satellite radio subscription can receive SiriusXM programming. 3. Turn the MENU knob to highlight the desired SXM Channels. SiriusXM is a satellite radio service based in the 48 contiguous United States and 10 Canadian provinces. SiriusXM satellite radio has a wide variety of programming and commercial-free music, coast to coast, and in digital-quality sound. A service fee is required to receive the SiriusXM service. See www.siriusxm.com or call 1. Press the MENU knob. Satellite Radio (Base Radio with Touchscreen) Vehicles with an SXM Satellite Radio tuner and a valid SiriusXM Satellite Radio subscription can receive SiriusXM programming. SiriusXM Satellite Radio Service (If Equipped) SiriusXM is a satellite radio service based in the 48 contiguous United States and 10 Canadian provinces. SiriusXM Satellite Radio has a wide variety of programming and commercial-free music, coast to coast, and in digital-quality sound. A service fee is required to receive the SiriusXM service. For more information, contact SiriusXM at www.siriusxm.com or 1-888-601-6296 (U.S.), and www.siriusxm.ca or 1-877-438-9677 (Canada). Listening to SiriusXM Radio (If Equipped) 1. Press {. 2. Touch AUDIO. 3. Touch Source. 4. Touch SXM and the most recent listened to SiriusXM channel will display. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System Selecting a Category From Menu, touch Categories, then touch the desired category or from Categories, touch Q or R to find the desired channel. Touch the channel to select it. Selecting a Channel Touch u or t and the previous or next channel will be selected. Touch and hold u or t to jump four channels backward or forward, then release the button at the desired channel. Using the Preset Buttons Up to seven favorites pages can be saved, and each page can store up to five channels. To change a preset button, tune to the new desired channel and hold the button. Listening to Preset Channels 1. Continue touching select the desired favorites page. S or T to 2. Touch the preset button to listen to the channel saved to that button. Using the SiriusXM Menu Operation 1. Touch MENU on the SXM radio screen. 2. Touch the menu to select the desired item or to display the detail menu item. 3. Touch 0 to return to the previous menu. Channel List 1. Touch Channel List from the SXM menu. The channel list is displayed. 2. Touch Q or R to find the desired channel. Tune to the channel by selecting it. Tone Settings From the tone settings menu, the sound features can be set up for SiriusXM audio and each audio player’s functions. 155 1. Touch Tone Settings. The tone settings screen is displayed. See “Tone Settings” in AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. 2. Touch OK. Auto Volume 1. Touch Auto Volume. See “Auto Volume” in AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. 2. Touch OK. Categories 1. Touch Categories. 2. Touch Q or R to find the desired category. Touch the category to select it. Explicit Content Filter When on, only a filtered list of channels will be received. When off, all regular SXM programming subscribed to will be received. 1. Touch SXM Explicit Filter. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 156 Infotainment System 2. Select On or Off. Radio Reception Frequency interference and static can occur during normal radio reception if items such as phone chargers, vehicle convenience accessories, and external electronic devices are plugged into the accessory power outlet. If there is interference or static, unplug the item from the accessory power outlet. FM FM signals only reach about 16 to 65 km (10 to 40 mi). Although the radio has a built-in electronic circuit that automatically works to reduce interference, some static can occur, especially around tall buildings or hills, causing the sound to fade in and out. AM The range for most AM stations is greater than for FM, especially at night. The longer range can cause station frequencies to interfere with each other. Static can also occur when things like storms and power lines interfere with radio reception. When this happens, try reducing the treble on the radio. SiriusXM Satellite Radio Service If equipped, SiriusXM Satellite Radio Service provides digital radio reception. Tall buildings or hills can interfere with satellite radio signals, causing the sound to fade in and out. In addition, traveling or standing under heavy foliage, bridges, garages, or tunnels may cause loss of the SiriusXM signal for a period of time. Cell Phone Usage Cell phone usage, such as making or receiving phone calls, charging, or just having the phone on may cause static interference in the radio. Unplug the phone or turn it off if this happens. Fixed Mast Antenna The fixed mast antenna will go through most car washes as long as it is securely attached. If the antenna becomes slightly bent, straighten it out by hand. If it is badly bent, replace it. Occasionally check that the antenna is tight at the base. If tightening is required, protect the paint from damage. Multi-Band Antenna The multi-band antenna is on the roof of the vehicle. The antenna is used for OnStar, the SiriusXM Satellite Radio Service System, and GPS (Global Positioning System), if the vehicle has these features. Keep the antenna clear of obstructions for clear reception. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System If the vehicle has a sunroof, and it is open, reception can also be affected. Items on the roof of the vehicle can interfere with the performance of the radio system and OnStar (if equipped). Make sure the multi-band antenna is not obstructed. Audio Players Avoiding Untrusted Media Devices When using media devices such as CDs, DVDs, Blu-ray Discs, SD cards, USB devices, and mobile devices, consider the source. Untrusted media devices could contain files that affect system operation or performance. Avoid use if the content or origin cannot be trusted. CD Player If the vehicle is equipped with a CD player, it can be used for CD and MP3 audio. With the vehicle on, insert a disc into the slot, label side up. Press the MEDIA button to select CD as a source. The system is capable of playing most: . Audio CDs . CD-R . CD-RW . MP3 or unprotected WMA formats 157 When playing any compatible recordable disc, the sound quality can be reduced due to disc quality, the method of recording, the quality of the music that has been recorded, or the way the disc has been handled. There can be increased skipping, difficulty in finding tracks, and/or difficulty in loading and ejecting. If these problems occur, check the disc for damage or try a known good disc. To avoid damage to the CD player: . Do not use scratched or damaged discs. . Do not apply labels to discs. The labels could get caught in the player. . Insert only one disc at a time. . Keep the loading slot free of foreign materials, liquids, and debris. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 158 . Infotainment System Use a marking pen to label the top of the disc. Loading and Ejecting Discs To load a disc: to the previous track. If longer than five seconds, the current track starts from the beginning. . 1. Turn the vehicle on. 2. Insert a disc into the slot, label side up. The player pulls it in the rest of the way. If the disc is damaged or improperly loaded, there is an error and the disc ejects. Playing an Audio CD Touch and hold to fast reverse through a track. Release the button to return to playing speed. Elapsed time displays. u: While on the CD main page: . Touch to seek to the next track. . Touch and hold to fast forward through a track. Release the button to return to playing speed. Elapsed time displays. Press MEDIA until CD is selected. j /r: While on the CD main page, On the CD main page, either a track number displays at the beginning of each track, or Song, Artist, and Album information displays when available. touch to pause. Touch again to resume. Use the following screen controls to play the disc: t: While on the CD main page: . Touch to seek to the beginning of the current or previous track. If the track has been playing for less than five seconds, it seeks Z: Touch Z to play the songs in random order. Touch again to turn off. If a Blu-ray Disc or DVD disc is loaded into the disc player and the CD screen button is selected, a message comes on the screen to use the Video application. The Video application is only available on vehicles with Rear Seat Entertainment (RSE). CD Menu While on the CD main page, press the MENU knob to display the CD menu and the following may display: Browse : Select to display the files or songs on the CD. Tone Settings : Select to adjust Bass, Midrange, Treble, Balance, Fade, and EQ (Equalizer). See “Tone Settings” under AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. Auto Volume : If equipped, this feature adjusts the volume based on the vehicle speed. Select the level between Off, Low, Medium-Low, Medium, Medium-High, and High. Press BACK to go to the previous menu. DSP : If equipped, this feature adjusts the pre-defined settings. See “DSP” in AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System 159 EQ (Equalizer) : If equipped, this feature adjusts the equalizer settings. See “EQ (Equalizer)” in AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. If Disc Player Error displays, it could be for one of the following reasons: . The player temperature is too high. . There are load or eject errors. . Maximum number of folders: eight folders with 255 files per folder . Maximum of 1,000 files on a disc . Recorded on a CD-R or CD-RW Error Messages If the CD is not playing correctly for any other reason, try a known good CD. Root Directory If Disc Error displays and/or the disc comes out, it could be for one of the following reasons: . The disc has an invalid or unknown format. . The disc is very hot. Try the disc again when the temperature returns to normal. . The road is very rough. Try the disc again when the road is smoother. . The disc is dirty, scratched, wet, or upside down. . The air is very humid. Try the disc again later. . There was a problem while burning the disc. . The label is caught in the CD player. If any error continues, contact your dealer. Playing an MP3 CD To play an MP3 CD, follow the same instructions as “Playing an Audio CD.” The following guidelines must be met when creating an MP3 disc, otherwise the CD might not play: . Sampling rate: 16 kHz, 22.05 kHz, 24 kHz, 32 kHz, 44.1 kHz, and 48 kHz . Bit rates supported: 8, 16, 24, 32, 40, 48, 56, 64, 80, 96, 112, 128, 144, 160, 192, 224, 256, and 320 kbps The root directory is treated as a folder. All files contained directly under the root directory are accessed prior to any root directory folders. Empty Folders If a root directory or folder is empty or contains only folders, the player advances to the next folder in the file structure that contains a compressed audio file. The empty folder(s) are not displayed or numbered. No Folder When the CD only contains compressed audio files without any folders, all files are under the root folder. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 160 Infotainment System USB Port Using the USB Port The infotainment system can play music by connecting an auxiliary device to the USB port. USB Support The USB port can play both lower and upper case .mp3, .wma, .ogg, and .wav files stored on a USB storage device. Supported Apple Devices To view supported devices in the U.S., see my.chevrolet.com/learn. If equipped, there may be USB ports in the center stack and in the center console storage. There may also be a USB port in the upper glove box. To view supported devices in Canada, see www.chevroletowner.ca. USB Supported Devices . USB Flash Drives The infotainment system supports: . FAT16 . USB Supported File and Folder Structure Portable USB Hard Drives . FAT32 Not all iPods and USB drives are compatible with the USB port. . exFAT Make sure the iPod has the latest firmware from Apple for proper operation. iPod firmware can be updated using the latest iTunes application. See www.apple.com/ itunes. Connecting a USB Storage Device or iPod/iPhone For help with identifying your iPod, see www.apple.com/support. To connect a USB storage device, connect the device to the USB port. To connect an iPod/iPhone, connect one end of the device’s cable to the iPod/iPhone and the other end to the USB port. The iPod/iPhone charges while it is connected to the vehicle if the vehicle is on or in ACC/ ACCESSORY. See Ignition Positions 0 208. When the vehicle is turned off, the iPod/iPhone automatically powers off and will not charge or draw power from the vehicle's battery. For more information on USB usage, see “Audio System Information” following. Audio System Information The infotainment system can play the music files contained in the USB storage device or iPod/iPhone products. Using MP3/WMA/OGG/WAV Files . Music files with .mp3, .wma, .ogg, and .wav file name extensions can be played. . MP3 files that can be played: Bit rate: 8 kbps to 320 kbps. Sampling frequency: 48 kHz, 44.1 kHz, 32 kHz, 24 kHz, 22.05 kHz, and 16 kHz. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System . Files with a bit rate above 128 kbps will result in higher quality sound. . ID3 Tag information for MP3 files, such as the album name and the artist, can be played. . To display album title, track title, and artist information, the file should be compatible with the ID3 Tag V1 and V2 formats. Using USB Storage Devices and an iPod/iPhone . Use a USB or flash memory type storage device. Do not connect using a USB adaptor. . Do not connect and reconnect the USB device repeatedly in a short time, as this may cause static electricity and problems using the device. . Use a USB device with a metal connecting terminal. . Connection with i-Stick Type USB storage devices may be faulty due to vehicle vibration. . Do not touch the USB connecting terminal. . . Only USB storage devices formatted in FAT16/32 or exFAT file systems are recognized. NTFS and other file systems are not recognized. The time it takes to process files will depend on the USB storage device type and capacity, and the type of files stored. . Some USB storage device files may not be compatible. . Up to two USB devices and one iPod can be played through a USB hub. All devices may not be supported, depending on the performance of the USB hub. If there is not enough power supply, it may not operate normally. . Do not disconnect the USB storage device while it is playing. This may cause damage to the product or affect the performance of the USB device. . Disconnect the USB storage device when the ignition is turned off. If the ignition is turned on while the USB device is 161 connected, the USB device may be damaged or may not operate normally. . USB storage devices can only be connected for playing music, viewing photo files, or upgrading. . Do not use the USB terminal to charge USB accessory equipment. The heat generated may cause performance issues or damage. . Music files to which Digital Right Management (DRM) is applied cannot be played. . USB storage device that are in capacity with a limit of 5,000 files, such as music, photo, video, 15 stages of folder structure can be used. Normal usage cannot be guaranteed for a storage device that exceeds this limit. The iPod/iPhone can play all music files that are supported. The music file lists will only display up to 5,000 files on the screen. These files are sorted in alphabetical order. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 162 Infotainment System . Some iPod/iPhone product models may not support the connectivity or functionality of this product. . Only connect the iPod/iPhone with connection cables supported by iPod/iPhone products. Other connection cables cannot be used. . The iPod/iPhone may be damaged if it is connected to the vehicle with the ignition on. When not in use, disconnect the iPod/iPhone. . . When the iPod/iPhone is connected to the USB port by using the iPod/iPhone cable, the Bluetooth music is not supported. The iPod/iPhone playback functions and the information displayed may be different when played on the infotainment system. . Refer to the table for the classification items related to the search function provided by the iPod/iPhone. If the USB device is already connected: 1. Press {. USB Player 2. Touch AUDIO. Playing Music from a USB Device . Connect the USB device to the USB port. . Play will start automatically after the system has finished reading the USB device. . If a non-readable USB device is connected, an error message displays and the system will switch to the previous audio function. 3. Touch Source. 4. Touch USB. To stop the USB device and select another media source, touch Source, then select the other source. To remove the USB device, select another function, then remove the USB device. Pause . . j to pause. Touch r to resume. Touch Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System Traffic Program (If Equipped) . Touch On or Off. Changing to Next/Previous Files Touch l to change to the next file. . Touch g within five seconds of the playback time to play the previous file. . Returning to the Beginning of the Current File Touch g after five seconds of the playback time. Scanning Forward or Backward Touch and hold g or l during playback to rewind or fast forward. Release the button to resume playback at normal speed. Playing a File Randomly Touch Z during playback. . ON: Plays all files randomly. . OFF: Returns to normal playback. Using the USB Music Menu 1. Touch Menu during playback. 163 2. Touch the desired menu. Browse Music 1. Touch Browse Music. 2. Touch the desired music. Tone Settings . Touch Tone Settings. The Tone Settings menu is displayed. See “Tone Settings” in AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. Auto Volume . Touch Auto Volume. The Auto Volume menu is displayed. See “Auto Volume” in AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. MTP (Media Transfer Protocol) . Connect an MTP supported device. . Play will start automatically after the system has finished reading the MTP device. . If a non-readable MTP device is connected, an error message displays and the system will switch to the previous audio function. iPod/iPhone Player This feature is limited to models supporting the iPod/iPhone connection. Playing Music Files . Connect the iPod/iPhone to the USB port. . Play will start from the previously played point after the system has finished reading the USB device. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 164 . Infotainment System If a non-readable USB device is connected, an error message displays and the system will switch to the previous audio function. If the iPod/iPhone is already connected: 1. Press {. 2. Touch AUDIO. 3. Touch Source. 4. Touch iPod. To stop the device and select another media source, touch Source, then select the other source. Touch g within two seconds of the playback time to play the previous song. . Returning to the Beginning of the Current File Touch g after two seconds of the playback time. Scanning Forward or Backward Touch and hold g or l during playback to rewind or fast forward. Release the button to resume playback at normal speed. Playing a File Randomly Touch Z during playback. To remove the device, select another function, then remove the device. . ON: Plays all files randomly. . OFF: Returns to normal playback. Pause Using the iPod Menu . Touch Menu during playback. . Touch the appropriate play mode. . . j to pause. Touch r to resume. Touch Changing to Next/Previous Song . Touch l to change to the next song. Browse Music 1. Touch Browse Music. 2. Touch the desired music. Tone Settings . Touch Tone Settings. The Tone Settings menu is displayed. See “Tone Settings” under AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. Auto Volume . Touch Auto Volume. The Auto Volume menu is displayed. See “Auto Volume” under AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. Picture System Information The infotainment system can view picture files stored on a USB storage device and devices that support Media Transfer Protocol (MTP). . Supported file extensions: .jpg, .bmp, .png, .gif. . Animated GIF files are not supported. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System . Some files may not operate due to a different recording format or the condition of the file. Viewing Pictures 1. Connect the USB device to the USB port. 2. Touch the screen to open to full screen. Touch the screen again to return to the previous screen. If the USB device is already connected: 1. Press {. 2. Touch GALLERY. Some features are disabled while the vehicle is in motion. Viewing a Slide Show 1. Touch z from the picture screen. 2. Touch the screen to cancel the slide show during the slide show playback. Viewing a Previous or Next Picture Touch S or screen. T from the picture Rotating a Picture Touch w from the picture screen. Enlarging a Picture Touch x from the picture screen. Using the USB Picture Menu 1. Touch MENU from the picture screen. 2. Touch the appropriate menu: . Slide Show Time: Allows selection of the slide show interval. . Clock, Temp. Display: Allows selection of On or Off to show the clock and temperature on the full screen. . Display Settings: Adjusts for Brightness and Contrast. 3. Touch 0 to exit. 165 Auxiliary Jack This vehicle may have an AUX jack in the center console storage. Possible auxiliary audio sources include: . Laptop computer . Audio music player This jack is not an audio output. Do not plug headphones into the auxiliary input jack. Auxiliary devices should be set up while the vehicle is in P (Park). Connect a 3.5 mm (1/8 in) cable from the auxiliary device to the auxiliary input jack. If an auxiliary device has already been connected, but a different source is currently active, repeatedly press MEDIA on the center stack to scroll through all of the available audio source screens, until the AUX source screen is shown. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 166 Infotainment System Base Radio An auxiliary device is played through the audio system and controlled through the device itself. EQ (Equalizer) : If equipped, this feature adjusts the pre-defined equalizer settings. See “EQ (Equalizer)” in AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. AUX Menu Base Radio with Touchscreen Press the MENU knob to display the AUX menu and the following may display: Play will begin when the system has finished reading the information on the device. Tone Settings : Select to adjust Bass, Midrange, Treble, Balance, Fade, and EQ (Equalizer). See “Tone Settings” in AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. Playing Music Playing from the AUX Jack Auto Volume : If equipped, see “Playing an Audio CD” previously in this section. DSP : If equipped, this feature adjusts the pre-defined settings. See “DSP” in AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. To play the music from the device, if the device is already connected: 1. Press {. 2. Touch AUDIO. 3. Touch Source. 4. Touch AUX. To adjust the tone settings, see “Audio Settings” in “System Settings” under AM-FM Radio (Base Radio with Touchscreen) 0 152 or AM-FM Radio (Base Radio) 0 150. Bluetooth Audio If equipped, music may be played from a paired Bluetooth device. See “Pairing” under Bluetooth (Overview) 0 174 or Bluetooth (Infotainment Controls) 0 175 for help pairing a device. Volume and song selection may be controlled by using the infotainment controls or the phone/device. If Bluetooth Audio is selected and nothing is heard, check the volume setting on both the phone/device and the infotainment system. Launch music by touching MEDIA on the Home Page. To play music via Bluetooth: 1. Power on the device, and pair to connect the device. 2. Once paired, go into the audio application from the Home Page or via the application tray. Select MEDIA until Bluetooth displays. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System Bluetooth Audio Menu Press the MENU screen button to display the Bluetooth Audio menu. The following may be available: Tone: Turn the MENU knob to adjust the tone settings. Press o BACK to go back to the previous menu. Manage Bluetooth Devices: Select to go to the Bluetooth page to add or delete devices. When selecting Bluetooth Audio, the radio may not be able to launch the audio player on the connected device to start playing. When the vehicle is not moving, use the phone to begin playback. All devices launch audio differently. When selecting Bluetooth Audio as a source, the radio may show as paused on the screen. Press play on the device or press r to begin playback. Some phones support sending Bluetooth music information to display on the radio. When the radio receives this information, it will check to see if any is available and display it. For more information about supported Bluetooth features, see www.gm.com/bluetooth for U.S. and Canada only. 167 Voice Recognition If equipped, voice recognition allows for hands-free operation within the audio and phone applications. This feature can be started by pressing g on the steering wheel or by touching g on the infotainment display. However, not all features within these areas are supported by voice commands. Generally, only complex tasks that require multiple manual interactions to complete are supported by voice commands. For example, tasks that take more than one or two button presses such as selecting a song or artist to play from a media device would be supported by voice commands. Other tasks, like adjusting the volume or seeking up or down are audio features that are easily performed by pressing one or two buttons, and are not supported by voice commands. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 168 Infotainment System In general there are flexible ways to speak commands for completing the tasks. Most of them, except destination entry and voice keypad, can be completed in a single command. If the task takes more than one command to complete, the first command would be to indicate the kind of task that is to be performed. The system replies with prompts that lead through a dialog to enter the necessary information. Voice recognition can be used when the ignition is on or when Retained Accessory Power (RAP) is active. See Retained Accessory Power (RAP) 0 214. Using Voice Recognition Voice recognition becomes available once the system has been initialized. This begins when the ignition is turned on. Initialization may take a few moments. 1. Press g on the steering wheel control to activate voice recognition, or touch g on the infotainment display. . If voice recognition is started from the steering wheel control, the instrument cluster displays the selections and visual dialog content. . If voice recognition is started from the infotainment display, the selections and visual dialog content are displayed on both the infotainment display and the instrument cluster display. 2. The audio system mutes and the system plays a prompt followed by a beep. 3. Wait until after the beep completes, then clearly speak one of the commands described in this section. Press g to interrupt any voice recognition system prompt. For example, if the prompt seems to be taking too long to finish, press g again and the beep should happen right away. There are two voice prompt modes supported: . Long verbal prompts: The longer prompts provide more information regarding the supported actions. . Short prompts: The short prompts provide simple instructions about what can be stated. If a command is not spoken, the voice recognition system says a help prompt. Prompts and Screen Displays While a voice recognition session is active, there will be corresponding buttons on screens displayed. Manual interaction in the voice recognition session is permitted. Interaction during a voice session may be completed entirely using Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System voice commands, or some selections may expedite a session. If a selection is made using a manual control, the dialog will progress in the same way as if the selection were made through a voice command. Once the system is able to complete the task, or the session is terminated, the voice recognition dialog stops. An example of this type of manual intervention is touching an entry of a displayed number list instead of speaking the number associated with the entry desired. Canceling Voice Recognition . . Touch { to terminate the voice recognition session that was initiated by touching g on the infotainment display. Press or say “Cancel” or “Exit” to terminate the voice recognition session and display the screen from which voice recognition was initiated. . Press i on the steering wheel controls to terminate the voice session and display the screen from which voice recognition was initiated. . For languages that do not support natural language commands in sentence form, use the direct commands shown as examples on the display screen. For best results: . Listen for the prompt and wait for the beep before saying a command or reply. . Say “Help” or look at the screen display for commands. g For example, if the prompt seems to be taking too long to finish, or if what is being prompted causes a need for an immediate reply, press g again and wait for the beep. Helpful Hints for Speaking Commands Voice recognition can understand commands that are either naturally stated in sentence form (English only), or direct commands that state the application and the task. Voice recognition system prompts can be interrupted during a prompt by pressing again. 169 . Speak the command naturally, not too fast, not too slow. Use direct commands without a lot of extra words. . Usually Phone and Audio commands can be spoken in a single command; for example, “Call Dave Smith at work,” “Play” followed by the artist or song name, or “Tune” followed by the radio station number. There is no need to memorize specific command words. Direct commands might be more clearly understood by the system. An example of a direct command would be “Call 555-1212.” Examples of these direct commands are Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 170 Infotainment System displayed on most of the screens while a voice session is active. If “Phone” or “Phone Commands,” is stated, the system understands that a phone call is requested and will respond with questions until enough details are gathered. If the phone number has been saved with a name and a place, the direct command should include both, for example “Call Dave Smith at work.” Using Voice Recognition for List Options When a list is displayed, a voice prompt will ask to confirm or select an option from that list. A selection can be made by manually selecting the item, or by speaking the line number for the item to select. When a screen contains a list, options may be available but not displayed. The list on a voice recognition screen functions the same as a list on other screens. Scrolling can be used to help display other entries from the list. Manually scrolling or paging the list on a screen during a voice recognition session suspends the current voice recognition event and plays the prompt “Make your selection from the list using the manual controls or press the Back button to try again.” If manual selection takes more than 15 seconds, the session terminates and prompts that it has timed out. The screen returns to the screen where voice recognition was initiated. The Back Command Say “Back” or press the Back button to go to the previous screen. If in voice recognition, and “Back” is stated all the way through to the initial screen, then “Back” is stated one more time, the voice recognition session will cancel. Help Say “Help” on any voice recognition screen and the help prompt for the screen is played. Additionally, a pop-up displays a text version of the help prompt. Depending on how voice recognition was initiated, the Help pop-up will either display on the instrument cluster or the infotainment display. Touch Dismiss to make the pop-up go away. Pressing g while the help prompt is playing will terminate the prompt and a beep will be heard. Doing this will stop the help prompt so that a voice command can be used. Voice Recognition for the Radio Touch g on the infotainment display to launch audio voice recognition. If g is touched in a radio screen, the voice commands for radio and media features are available. “Switch to AM” : Switch bands to AM and tune to the last AM radio station. “Switch to FM” : Switch bands to FM and tune to the last FM radio station. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 Infotainment System “Switch to SXM” : Switch bands to SiriusXM (if equipped) and tune to the last SiriusXM channel. “Tune to AM” : Tune to the radio station whose frequency is identified in the command (like “nine fifty”). “Tune to FM” : Tune to the radio station whose frequency is identified in the command (like “one o one point one”). “Tune to SXM ” : Tune to the SiriusXM (if equipped) radio station whose channel number is identified in the command. “Tune to SXM ” : Tune to the SiriusXM (if equipped) radio station whose channel name is identified in the command. 171 Voice Recognition for Audio My Media “Play Playlist” : Begin a dialog to enter a specific playlist name. If browsing My Media when the voice button is selected, the voice recognition commands for My Media features are available. “Play Playlist ” : Begin playback of the identified playlist in the command. “Play Artist” : Begin a dialog to enter a specific Artist name. “Play Artist ” : Begin playback of the media selection identified in the command. “Play Album” : Begin a dialog to enter a specific album name. “Play Album ” : Begin playback of the identified album name in the command. “Play Song” : Begin a dialog to enter a specific song name. “Play Song ” : Begin playback of the identified song name in the command. “Play Genre” : Begin a dialog to enter a specific genre. “Play Genre ” : Begin playback of the media selection identified in the command. “Play ” : Play music from a specific device identified by name. The device name is the name displayed on the screen when the device is first selected as an audio source. “Play Chapter” : Begin a dialog to enter a specific name. “Play Chapter ” : Begin playback of the media selection identified in the command. “Play Audiobook” : Begin a dialog to enter a specific name. “Play Audiobook ” : Begin playback of the media selection identified in the command. “Play CD Track ” : Begin playback of the CD at the track identified in the command. Chevrolet Silverado 4500HD/5500HD/6500HD Owner Manual (GMNALocalizing-U.S.-12102101) - 2019 - crc - 10/2/18 172 Infotainment System “Play Episode” : Begin a dialog to enter a specific name. “Play Episode ” : Begin playback of the media selection identified in the command. “Play Podcast” : Begin a dialog to enter a specific name. “Play Podcast ” : Begin playback of the media selection identified in the command. “Play Video” : Begin a dialog to enter a specific name. “Play Video