Ford - EXPLORER - Owners Manual - 2020 - 2020

2020 EXPLORER Owner’s Manual 2020 EXPLORER Owner’s Manual owner.ford.com ford.ca March 2019 First Printing Litho in U.S.A. LL2J 19A321 AA The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2019 All rights reserved. Part Number: 201902 20190225185033 California Proposition 65 WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle. WARNING: Battery posts, terminals and related accessories contain lead and lead compounds, chemicals known to the State of California to cause cancer and reproductive harm. Wash your hands after handling. Table of Contents Introduction Supplementary Restraints System About This Manual ..........................................9 Symbols Glossary ............................................9 Data Recording .................................................11 Perchlorate .......................................................15 Ford Credit ........................................................15 Replacement Parts Recommendation ...........................................................................1 6 Special Notices ...............................................16 Mobile Communications Equipment ............................................................................17 Export Unique Options ................................18 Principle of Operation .................................46 Driver and Passenger Airbags ...................47 Front Passenger Sensing System ...........48 Side Airbags ....................................................50 Driver and Passenger Knee Airbags ........51 Safety Canopy™ .............................................51 Crash Sensors and Airbag Indicator .......53 Airbag Disposal ..............................................54 Pedestrian Protection Pedestrian Alert System .............................55 Environment Protecting the Environment .......................19 911 Assist About 911 Assist .............................................56 Emergency Call Requirements ................56 Emergency Call Limitations .......................57 At a Glance At a Glance - ST ............................................20 Instrument Panel ............................................21 Keys and Remote Controls Child Safety General Information .....................................23 Installing Child Restraints ..........................25 Booster Seats .................................................32 Child Restraint Positioning ........................34 Child Safety Locks ........................................36 Principle of Operation .................................58 General Information on Radio Frequencies .................................................58 Remote Control .............................................59 Replacing a Lost Key or Remote Control ..........................................................................64 Seatbelts MyKey™ Principle of Operation .................................38 Fastening the Seatbelts .............................39 Seatbelt Height Adjustment ......................41 Seatbelt Warning Lamp and Indicator Chime .............................................................41 Seatbelt Reminder ........................................42 Child Restraint and Seatbelt Maintenance ...............................................43 Seatbelt Extension .......................................44 Principle of Operation .................................65 Creating a MyKey ..........................................66 Clearing All MyKeys ......................................67 Checking MyKey System Status ..............67 Using MyKey With Remote Start Systems ........................................................68 MyKey – Troubleshooting ..........................68 Doors and Locks Locking and Unlocking ................................70 Keyless Entry ...................................................73 Personal Safety System™ Personal Safety System™ .........................45 1 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Table of Contents Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL) ...........91 Front Fog Lamps ............................................91 Adaptive Headlamps ...................................92 Direction Indicators ......................................92 Interior Lamps ................................................93 Ambient Lighting - Vehicles With: 8 Inch Information and Entertainment Display Screen ...........................................................94 Ambient Lighting - Vehicles With: 10.1 Inch Information and Entertainment Display Screen ...........................................94 Liftgate Power Liftgate .................................................75 Security Passive Anti-Theft System ........................79 Anti-Theft Alarm ...........................................79 Steering Wheel Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering Column ..........................................................81 Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering Column ..........................................................81 Audio Control ..................................................83 Voice Control ..................................................83 Cruise Control - Vehicles With: Adaptive Cruise Control With Lane Centering ..........................................................................8 3 Cruise Control - Vehicles With: Adaptive Cruise Control With Stop and Go .......84 Cruise Control - Vehicles With: Cruise Control ..........................................................84 Information Display Control .....................84 Heated Steering Wheel ..............................84 Horn ...................................................................85 Automatic High Beam Control About Automatic High Beam Control ..........................................................................96 Switching Automatic High Beam Control On and Off ..................................................96 Automatic High Beam Control Indicators ...........................................................................97 Overriding Automatic High Beam Control ...........................................................................97 Windows and Mirrors Power Windows ............................................98 Global Opening .............................................99 Exterior Mirrors ...............................................99 Interior Mirror ..................................................101 Sun Visors .......................................................101 Moonroof .........................................................101 Wipers and Washers Windshield Wipers .......................................86 Autowipers ......................................................86 Windshield Washers ....................................87 Rear Window Wiper and Washers .........88 Instrument Cluster Gauges ............................................................104 Warning Lamps and Indicators ..............107 Audible Warnings and Indicators .............111 Lighting General Information ....................................89 Lighting Control .............................................89 Autolamps .......................................................90 Instrument Lighting Dimmer ....................90 Headlamp Exit Delay ...................................90 Daytime Running Lamps - Vehicles With: Configurable Daytime Running Lamps ...........................................................................9 1 Information Displays General Information ....................................112 Personalized Settings ..................................117 Information Messages ................................119 2 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Table of Contents Climate Control Starting and Stopping the Engine Automatic Climate Control ......................134 Hints on Controlling the Interior Climate .........................................................................136 Rear Passenger Climate Controls ..........137 Heated Windshield .....................................138 Heated Rear Window .................................139 Heated Exterior Mirrors ..............................139 Remote Start .................................................139 General Information ...................................167 Keyless Starting ............................................167 Starting a Gasoline Engine ......................168 Engine Block Heater .....................................171 Unique Driving Characteristics Auto-Start-Stop ...........................................173 Hybrid Vehicle Operation ..........................175 Hybrid Vehicle Frequently Asked Questions ....................................................177 Interior Air Quality About the Cabin Air Filter .........................140 Locating the Cabin Air Filter ....................140 Changing the Cabin Air Filter ..................140 Fuel and Refueling Sitting in the Correct Position ..................141 Head Restraints .............................................141 Manual Seats ................................................144 Power Seats ..................................................145 Memory Function .........................................147 Rear Seats ......................................................149 Heated Seats ................................................154 Climate Controlled Seats .........................155 Safety Precautions ......................................179 Fuel Quality - E85 ........................................179 Fuel Quality - Gasoline ...............................181 Fuel Filler Funnel Location ........................181 Running Out of Fuel ....................................181 Refueling - Excluding: Hybrid Electric Vehicle (HEV) ...........................................183 Refueling - Hybrid Electric Vehicle (HEV) ........................................................................186 Fuel Consumption ......................................188 Garage Door Opener Engine Emission Control Universal Garage Door Opener ...............157 Emission Law ................................................190 Catalytic Converter ......................................191 Seats Auxiliary Power Points Auxiliary Power Points ...............................162 Wireless Accessory Charging ..................163 High Voltage Battery Storage Compartments Transmission Cup Holders ...................................................166 Center Console .............................................166 Overhead Console ......................................166 Automatic Transmission ..........................195 General Information ...................................194 Four-Wheel Drive Principle of Operation ..............................200 Using Four-Wheel Drive ..........................200 3 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Table of Contents 360 Degree Camera ...................................231 Brakes General Information ..................................206 Hints on Driving With Anti-Lock Brakes .......................................................................206 Electric Parking Brake ...............................207 Hill Start Assist ...........................................208 Auto Hold ......................................................209 Cruise Control About Cruise Control .................................234 Switching Cruise Control On and Off ........................................................................234 Setting the Cruise Control Speed .........234 Canceling the Set Speed .........................235 Resuming the Set Speed .........................235 Cruise Control Indicators .........................235 Reverse Braking Assist About Reverse Braking Assist ..................211 Reverse Braking Assist Precautions .......211 Switching Reverse Braking Assist On and Off ..................................................................212 Overriding Reverse Braking Assist .........212 Reverse Braking Assist Indicators ..........212 Reverse Braking Assist – Troubleshooting .......................................212 Adaptive Cruise Control About Adaptive Cruise Control With Stop and Go ........................................................236 About Adaptive Cruise Control With Lane Centering ...................................................236 About Intelligent Adaptive Cruise Control ........................................................................236 Adaptive Cruise Control Precautions Vehicles With: Adaptive Cruise Control With Lane Centering .............................236 Adaptive Cruise Control Precautions Vehicles With: Adaptive Cruise Control With Stop and Go ...................................236 Adaptive Cruise Control Limitations Vehicles With: Adaptive Cruise Control With Lane Centering ..............................237 Adaptive Cruise Control Limitations Vehicles With: Adaptive Cruise Control With Stop and Go ...................................238 Switching Adaptive Cruise Control On and Off .......................................................240 Setting the Adaptive Cruise Control Speed .........................................................240 Setting the Adaptive Cruise Control Gap .........................................................................241 Canceling the Set Speed .........................242 Resuming the Set Speed .........................242 Overriding the Set Speed ........................242 Adaptive Cruise Control Indicators Vehicles With: Adaptive Cruise Control With Lane Centering ..............................243 Traction Control Principle of Operation ................................214 Using Traction Control ...............................214 Stability Control Principle of Operation ................................215 Using Stability Control ...............................216 Hill Descent Control About Hill Descent Control ......................218 Switching Hill Descent Control On and Off .................................................................218 Setting the Hill Descent Speed ..............218 Hill Descent Control Indicator .................219 Parking Aids Principle of Operation ...............................220 Rear Parking Aid ..........................................220 Front Parking Aid .........................................222 Side Sensing System .................................224 Active Park Assist .......................................226 Rear View Camera ......................................228 4 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Table of Contents Essential Towing Checks ..........................281 Towing the Vehicle on Four Wheels .....283 Adaptive Cruise Control Indicators Vehicles With: Adaptive Cruise Control With Stop and Go ...................................243 Adaptive Cruise Control Indicators Vehicles With: Intelligent Adaptive Cruise Control ..........................................243 Switching From Adaptive Cruise Control to Cruise Control .....................................243 Switching Lane Centering On and Off ........................................................................244 Switching Intelligent Mode On and Off ........................................................................244 Adjusting the Set Speed Tolerance ......245 Adaptive Cruise Control – Troubleshooting ......................................245 Driving Hints Breaking-In ....................................................284 Reduced Engine Performance ..............284 Economical Driving ....................................284 Cold Weather Precautions ......................285 Driving Through Water ..............................285 Floor Mats .....................................................286 Roadside Emergencies Roadside Assistance .................................287 Hazard Flashers ..........................................288 Fuel Shutoff .................................................288 Jump Starting the Vehicle .......................289 Collision, Damage or Fire Event .............291 Post-Crash Alert System .........................292 Transporting the Vehicle ..........................292 Towing Points ...............................................293 Driving Aids Driver Alert ....................................................249 Lane Keeping System ...............................250 Blind Spot Information System ............254 Cross Traffic Alert .......................................258 Traffic Sign Recognition ...........................262 Steering ..........................................................263 Pre-Collision Assist ....................................264 Customer Assistance Getting the Services You Need .............294 In California (U.S. Only) ...........................295 The Better Business Bureau (BBB) Auto Line Program (U.S. Only) ....................296 Utilizing the Mediation/Arbitration Program (Canada Only) ......................297 Getting Assistance Outside the U.S. and Canada .......................................................297 Ordering Additional Owner's Literature ........................................................................299 Reporting Safety Defects (U.S. Only) ........................................................................299 Reporting Safety Defects (Canada Only) ........................................................................299 Drive Mode Control About Drive Mode Control ......................269 Selecting a Drive Mode ............................269 Drive Modes ..................................................269 Load Carrying Rear Under Floor Storage ..........................271 Cargo Nets ......................................................271 Luggage Covers ............................................272 Roof Racks and Load Carriers ................272 Load Limit ......................................................273 Towing Fuses Towing a Trailer ............................................278 Trailer Sway Control ...................................279 Recommended Towing Weights ...........279 Fuse Specification Chart ..........................301 Changing a Fuse .........................................309 5 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Table of Contents Cleaning the Interior ..................................336 Cleaning the Instrument Panel and Instrument Cluster Lens ......................336 Cleaning Leather Seats .............................337 Repairing Minor Paint Damage .............338 Cleaning the Wheels .................................338 Vehicle Storage ...........................................338 Maintenance General Information ....................................311 Opening and Closing the Hood ...............311 Under Hood Overview - 2.3L EcoBoost™ .........................................................................312 Under Hood Overview - 3.0L ...................313 Under Hood Overview - 3.3L ...................314 Engine Oil Dipstick - 2.3L EcoBoost™ .........................................................................315 Engine Oil Dipstick - 3.0L ..........................315 Engine Oil Dipstick - 3.3L ..........................315 Engine Oil Check ..........................................315 Oil Change Indicator Reset ......................316 Engine Coolant Check ................................317 Automatic Transmission Fluid Check .........................................................................321 Brake Fluid Check .......................................322 Power Steering Fluid Check ....................323 Washer Fluid Check ...................................323 Fuel Filter .......................................................323 Changing the 12V Battery ........................323 Checking the Wiper Blades .....................325 Changing the Front Wiper Blades ........326 Changing the Rear Wiper Blades ..........326 Adjusting the Headlamps ........................327 Changing a Bulb ..........................................328 Changing the Engine Air Filter - 2.3L EcoBoost™ ...............................................329 Changing the Engine Air Filter - 3.0L ........................................................................330 Changing the Engine Air Filter - 3.3L .....331 Wheels and Tires General Information ...................................341 Tire Care .........................................................343 Using Summer Tires ..................................356 Using Snow Chains ....................................356 Tire Pressure Monitoring System .........358 Changing a Road Wheel ..........................364 Technical Specifications ..........................370 Capacities and Specifications Engine Specifications - 2.3L EcoBoost™ .........................................................................371 Engine Specifications - 3.0L ...................372 Engine Specifications - 3.0L, ST ............372 Engine Specifications - 3.3L, Gasoline ........................................................................374 Engine Specifications - 3.3L, Hybrid Electric Vehicle (HEV) ...........................375 Transmission Specifications - ST .........375 Motorcraft Parts - 2.3L EcoBoost™ ......377 Motorcraft Parts - 3.0L .............................378 Motorcraft Parts - 3.3L .............................379 Vehicle Identification Number ..............380 Vehicle Certification Label .....................380 Transmission Code Designation ............381 Capacities and Specifications - 2.3L EcoBoost™ ...............................................382 Capacities and Specifications - 3.0L .......................................................................389 Capacities and Specifications - 3.3L, Gasoline .....................................................396 Vehicle Care General Information ..................................333 Cleaning Products ......................................333 Cleaning the Exterior .................................333 Waxing ............................................................335 Cleaning the Engine ...................................335 Cleaning the Windows and Wiper Blades ........................................................................335 6 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Table of Contents Capacities and Specifications - 3.3L, Hybrid Electric Vehicle (HEV) ...........404 Bulb Specification Chart ............................411 Scheduled Maintenance General Maintenance Information ........471 Normal Scheduled Maintenance .........474 Special Operating Conditions Scheduled Maintenance .............................................477 Scheduled Maintenance Record ..........479 Network Connectivity Connecting the Vehicle to a Mobile Network .......................................................413 Network Connectivity – Troubleshooting .........................................................................414 Appendices Electromagnetic Compatibility ............490 End User License Agreement ................492 Declaration of Conformity .......................518 Declaration of Conformity - Vehicles With: SYNC 3 ............................................518 Wi-Fi Hotspot Creating a Wi-Fi Hotspot ..........................416 Changing the Wi-Fi Hotspot Name or Password ....................................................416 Audio System General Information ...................................417 Audio Unit .......................................................417 Digital Radio ..................................................418 Satellite Radio .............................................420 USB Port ........................................................423 SYNC™ 3 General Information ..................................424 Using Voice Recognition ..........................426 Entertainment ..............................................432 Climate ...........................................................442 Phone .............................................................444 Navigation .....................................................446 Apps .................................................................451 Settings ..........................................................454 SYNC™ 3 Troubleshooting ....................456 Accessories Accessories ..................................................468 Ford Protect Ford Protect .................................................469 7 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing 8 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Introduction ABOUT THIS MANUAL Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about your vehicle, the greater the safety and pleasure you will get from driving it. WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. E154903 A Right-hand side. B Left-hand side. SYMBOLS GLOSSARY These are some of the symbols you may see on your vehicle. Air conditioning system E162384 Note: This manual describes product features and options available throughout the range of available models, sometimes even before they are generally available. It may describe options not fitted to the vehicle you have purchased. E231157 Air conditioning system lubricant type Anti-lock braking system Avoid smoking, flames or sparks Note: Some of the illustrations in this manual may show features as used in different models, so may appear different to you on your vehicle. Battery Note: Always use and operate your vehicle in line with all applicable laws and regulations. Battery acid Note: Pass on this manual when selling your vehicle. It is an integral part of your vehicle. Brake fluid - non petroleum based This manual may qualify the location of a component as left-hand side or right-hand side. The side is determined when facing forward in the seat. Brake system 9 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Introduction Brake system Flammable E231160 E270480 Cabin air filter Front airbag E67017 Check fuel cap Front fog lamps Child safety door lock or unlock Fuel pump reset Child seat lower anchor Fuse compartment Child seat tether anchor Hazard flashers Cruise control Heated rear window Do not open when hot Windshield defrosting system Engine air filter Interior luggage compartment release Engine coolant Jack Engine coolant temperature Keep out of reach of children E71340 E161353 Lighting control Engine oil Low tire pressure warning Explosive gas Maintain correct fluid level Fan warning Note operating instructions Fasten seatbelt E71880 10 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Introduction Horn control Shield the eyes E270945 E167012 Panic alarm Stability control E138639 Hill descent control Parking aid E139213 E163957 Trail control Parking brake E272858 Windshield wiping system Power steering fluid E270969 Windshield wash and wipe Power windows front/rear Power window lockout DATA RECORDING Requires registered technician WARNING: Do not connect wireless plug-in devices to the data link connector. Unauthorized third parties could gain access to vehicle data and impair the performance of safety related systems. Only allow repair facilities that follow our service and repair instructions to connect their equipment to the data link connector. E231159 Safety alert See Owner's Manual See Service Manual E231158 We respect your privacy and are committed to protecting it. The information contained in this publication was correct at the time of going to print, but as technology rapidly changes, we recommend that you visit the regional Ford website for the latest information. Service engine soon Passenger airbag activated E270849 Passenger airbag deactivated E270850 Side airbag 11 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Introduction Service Data Your vehicle has electronic control units that have data recording functionality and the ability to permanently or temporarily store data. This data could include information on the condition and status of your vehicle, vehicle maintenance requirements, events and malfunctions. The types of data that can be recorded are described in this section. Some of the data recorded is stored in event logs or error logs. Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle. This potentially includes information about the performance or status of various systems and modules in the vehicle, such as engine, throttle, steering or brake systems. In order to properly diagnose and service your vehicle, Ford Motor Company (Ford of Canada in Canada), and service and repair facilities may access or share among them vehicle diagnostic information received through a direct connection to your vehicle when diagnosing or servicing your vehicle. Additionally, Ford Motor Company (Ford of Canada, in Canada) may, where permitted by law, use vehicle diagnostic information for vehicle improvement or with other information we may have about you, for example, your contact information, to offer you products or services that may interest you. Data may be provided to our service providers such as part suppliers that may help diagnose malfunctions, and who are similarly obligated to protect data. We retain this data only as long as necessary to perform these functions or to comply with law. We may provide information where required in response to official requests to law enforcement or other government authorities or third parties acting with lawful authority or court order, and such information may be used in legal proceedings. For U.S. only (if equipped), if you choose to use connected apps and services, you consent that certain diagnostic information may also be accessed electronically by Ford Motor Company and Ford authorized service facilities, and that the diagnostic information may be used to provide services to you, personalizing your experience, troubleshoot, and to improve products and services and offer you products and services that may interest Note: Error logs are reset following a service or repair. Note: We may provide information in response to requests from law enforcement, other government authorities and third parties acting with lawful authority or through a legal process. Such information could be used by them in legal proceedings. Data recorded includes, for example: • Operating states of system components, for example, fuel level, tire pressure and battery charge level. • Vehicle and component status, for example, wheel speed, deceleration, lateral acceleration and seatbelt status. • Events or errors in essential systems, for example, headlamps and brakes. • System responses to driving situations, for example, airbag deployment and stability control. • Environmental conditions, for example, temperature. Some of this data, when used in combination with other information, for example, an accident report, damage to a vehicle or eyewitness statements, could be associated with a specific person. 12 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Introduction you, where permitted by law. For Canada only, for more information, please review the Ford of Canada privacy policy at www.ford.ca, including our U.S. data storage and use of service providers in other jurisdictions who may be subject to legal requirements in Canada, the United States and other countries applicable to them, for example, lawful requirements to disclose personal information to governmental authorities in those countries. Note: Event data recorder data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the event data recorder under normal driving conditions and no personal data or information (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the event data recorder data with the type of personally identifying data routinely acquired during a crash investigation. Event Data To read data recorded by an event data recorder, special equipment is required, and access to the vehicle or the event data recorder is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have such special equipment, can read the information if they have access to the vehicle or the event data recorder. This vehicle is equipped with an event data recorder. The main purpose of an event data recorder is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle; this data assist in understanding how a vehicle’s systems performed. The event data recorder is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. Comfort, Convenience and Entertainment Data Your vehicle has electronic control units that have the ability to store data based on your personalized settings. The data is stored locally in the vehicle or on devices that you connect to it, for example, a USB drive or digital music player. You can delete some of this data and also choose whether to share it through the services to which you subscribe. See Settings (page 454). The event data recorder in this vehicle is designed to record such data as: • How various systems in your vehicle were operating; • Whether or not the driver and passenger seatbelts were buckled/fastened; • How far (if at all) the driver was depressing the accelerator and/or the brake pedal; and • How fast the vehicle was traveling; and • Where the driver was positioning the steering wheel. Comfort and Convenience Data Data recorded includes, for example: • Seat and steering wheel position. • Climate control settings. • Radio presets. This data can help provide a better understanding of the circumstances in which crashes and injuries occur. 13 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Introduction Entertainment Data have access to additional information, for example, cell phone network tower identification. For additional information about our privacy policy, visit www.FordConnected.com or refer to your local Ford website. Data recorded includes, for example: • Music, videos or album art. • Contacts and corresponding address book entries. • Navigation destinations. Note: The modem continues to send this information unless you disable the modem or stop the modem from sharing vehicle data by changing the modem settings. See Network Connectivity (page 413). . Services That We Provide If you use our services, we collect and use data, for example, account information, vehicle location and driving characteristics, that could identify you. We transmit this data through a dedicated, protected connection. We only collect and use data to enable your use of our services to which you have subscribed, with your consent or where permitted by law. For additional information, see the terms and conditions of the services to which you have subscribed. Note: The service can be unavailable or interrupted for a number of reasons, for example, environmental or topographical conditions and data plan coverage. Vehicles With SYNC Mobile Device Data If you connect a mobile device to your vehicle, you can display data from your device on the touchscreen for example, music and album art. You can share your vehicle data with mobile apps on your device through the system. See Apps (page 451). Services That Third Parties Provide We recommend that you review the terms and conditions and data privacy information for any services to which you subscribe. We take no responsibility for services that third parties provide. The mobile apps function operates by your connected device sending data to us in the United States. The data is encrypted and includes the vehicle identification number of your vehicle, the SYNC module serial number, odometer, enabled apps, usage statistics and debugging information. We retain it only as long as necessary to provide the service, to troubleshoot, for continuous improvement and to offer you products and services that may be of interest to you according to your preferences and where allowed by law. Vehicles With a Modem The modem has a SIM. The modem was enabled when your vehicle was built and periodically sends messages to stay connected to the cell phone network, receive automatic software updates and send vehicle-related information to us, for example, diagnostic information. These messages could include information that identifies your vehicle, the SIM and the electronic serial number of the modem. Cell phone network service providers could 14 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Introduction If you connect a cell phone to the system, the system creates a profile that links to that cell phone. The cell phone profile enables more mobile features and efficient operation. The profile contains, for example, data from your phonebook, read and unread text messages and call history, including history of calls when your cell phone was not connected to the system. If you do not want to disclose this information, do not switch the feature on. Note: To switch 911 Assist on or off. See Settings (page 454). PERCHLORATE Certain components in your vehicle such as airbag modules, seatbelt pretensioners and remote control batteries may contain perchlorate material. Special handling may apply for service or vehicle end of life disposal. If you connect a media device, the system creates and retains a media device index of supported media content. The system also records a short diagnostic log of approximately 10 minutes of all recent system activity. For more information visit: The cell phone profile, media device index and diagnostic log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when you connect your cell phone or media device. If you no longer plan to use the system or your vehicle, we recommend you use the master reset function to erase the stored information. See Settings (page 454). Web Address www.dtsc.ca.gov/hazardouswaste/perchlorate FORD CREDIT US Only System data cannot be accessed without special equipment and access to your vehicle's module. Ford Credit offers a full range of financing and lease plans to help you acquire your vehicle. If you have financed or leased your vehicle through Ford Credit, thank you for your business. For additional information about our privacy policy, refer to your local Ford website. We offer a number of convenient ways for you to contact us, and to manage your account. 911 Assist Privacy Notice When you switch on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Call 1-800-727-7000. For more information about Ford Credit and access to Account Manager, go to www.ford.com/finance. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. 15 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Introduction Warranty on Replacement Parts REPLACEMENT PARTS RECOMMENDATION Genuine Ford and Motorcraft replacement parts are the only replacement parts that benefit from a Ford Warranty. The Ford Warranty may not cover damage caused to your vehicle as a result of failed non-Ford parts. For additional information, refer to the terms and conditions of the Ford Warranty. We have built your vehicle to the highest standards using quality parts. We recommend that you demand the use of genuine Ford and Motorcraft parts whenever your vehicle requires scheduled maintenance or repair. You can clearly identify genuine Ford and Motorcraft parts by looking for the Ford, FoMoCo or Motorcraft branding on the parts or their packaging. SPECIAL NOTICES New Vehicle Limited Warranty Scheduled Maintenance and Mechanical Repairs Vehicles sold in the United States and Canada One of the best ways for you to make sure that your vehicle provides years of service is to have it maintained in line with our recommendations using parts that conform to the specifications detailed in this Owner’s Manual. Genuine Ford and Motorcraft parts meet or exceed these specifications. For a detailed description of what is covered by your New Vehicle Limited Warranty, see your warranty guide that is available online. For more information, refer to our website and download your copy of the warranty guide. Vehicles sold outside the United States and Canada Collision Repairs For a detailed description of what is covered by your New Vehicle Limited Warranty, see the warranty guide that is provided to you along with your Owner’s Manual. We hope that you never experience a collision, but accidents do happen. Genuine Ford replacement collision parts meet our stringent requirements for fit, finish, structural integrity, corrosion protection and dent resistance. During vehicle development we validate that these parts deliver the intended level of protection as a whole system. A great way to know for sure you are getting this level of protection is to use genuine Ford replacement collision parts. Special Instructions For your added safety, your vehicle is fitted with sophisticated electronic controls. WARNING: You risk death or serious injury to yourself and others if you do not follow the instruction highlighted by the warning symbol. Failure to follow the specific warnings and instructions could result in personal injury. 16 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Introduction Before you drive your vehicle, please read this Owner’s Guide carefully. Your vehicle is not a passenger car. As with other vehicles of this type, failure to operate this vehicle correctly may result in loss of vehicle control, vehicle rollover, personal injury or death. WARNING: NEVER use a rearward facing child restraint on a seat protected by an ACTIVE AIRBAG in front of it, DEATH or SERIOUS INJURY to the CHILD can occur. Using Your Vehicle With a Snowplow On Board Diagnostics Data Link Connector Do not use this vehicle for snowplowing. WARNING: Do not connect wireless plug-in devices to the data link connector. Unauthorized third parties could gain access to vehicle data and impair the performance of safety related systems. Only allow repair facilities that follow our service and repair instructions to connect their equipment to the data link connector. Your vehicle does not have a snowplowing package. Using Your Vehicle as an Ambulance Do not use this vehicle as an ambulance. Your vehicle does not have the Ford Ambulance Preparation Package. Your vehicle has an OBD Data Link Connector (DLC) that is used in conjunction with a diagnostic scan tool for vehicle diagnostics, repairs and reprogramming services. Installing an aftermarket device that uses the DLC during normal driving for purposes such as remote insurance company monitoring, transmission of vehicle data to other devices or entities, or altering the performance of the vehicle, may cause interference with or even damage to vehicle systems. We do not recommend or endorse the use of aftermarket plug-in devices unless approved by Ford. The vehicle Warranty will not cover damage caused by an aftermarket plug-in device. MOBILE COMMUNICATIONS EQUIPMENT WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Notice to Owners of Pickup Trucks and Utility Type Vehicles WARNING: Utility vehicles have a significantly higher rollover rate than other types of vehicles. 17 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Introduction Using mobile communications equipment is becoming increasingly important in the conduct of business and personal affairs. However, you must not compromise your own or others’ safety when using such equipment. Mobile communications can enhance personal safety and security when appropriately used, particularly in emergency situations. Safety must be paramount when using mobile communications equipment to avoid negating these benefits. Mobile communication equipment includes, but is not limited to, cellular phones, pagers, portable email devices, text messaging devices and portable two-way radios. EXPORT UNIQUE OPTIONS For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner’s Manual. A market unique supplement may be supplied that complements this book. By referring to the market unique supplement, if provided, you can properly identify those features, recommendations and specifications that are unique to your vehicle. This Owner’s Manual is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for export. Refer to this Owner’s Manual for all other required information and warnings. 18 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Environment PROTECTING THE ENVIRONMENT You should play your part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim. For details about Ford Motor Company's sustainability progress and initiatives visit: Web Address www.sustainability.ford.com 19 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing At a Glance • AT A GLANCE - ST Exterior • Front and rear fascias feature unique ST grille and unique finish. • ST badging in front grille and on rear liftgate. • Trim features unique ST gloss black finish. • E-X-P-L-O-R-E-R lettering across hood. • Blackout treatment on headlight and taillight lenses. • • Interior • Unique ST interior trim. • Ford Performance sill plates. • ST flat-bottom steering wheel with integrated transmission shift paddle controls. • Selectable Drive Mode controller with 7 settings (Normal, Eco, Sport, Trail, Slippery, Deep Snow/Sand and Tow/Haul). • Unique electronic sound enhancement in Sport Selectable Drive Mode. • • • Optional ST braking system includes 363mm diameter vented front rotors with heavy duty two-piston calipers and low-dust linings; 350 mm diameter vented rear rotors with heavy-duty single-piston brake calipers and electric integrated park brake with low-dust linings; system requires 21 x 9-inch wheels and P275/45R21 all-season tires. Optional low-metallic brake linings are included with optional P275/45R21 summer tire (late availability). ST-tuned electric power assist steering rack and pinion. AdvanceTrac with stability enhancement system with four modes: Default, Traction Control Off, Sport and Disabled. Aluminum ST 20 in (50.8 cm) x 9 in (21.6 cm) wheels standard; 21 in (53.3 cm) x 9 in (22.9 cm) wheels optional. P255/55R20 all-season tires or optional P275/45R21 all-season tires. Powertrain • 3.0L V6 DOHC GTDI engine, 400 horsepower, 415 lb-ft. • 10R60 10-speed automatic transmission with SelectShift manual shift mode. • 3.58 axle ratios. • Unique transmission calibration in Sport Selectable Drive Mode. • Dual exhaust with quad-tip outlets. Chassis • Unique ST-tuned suspension featuring 32 N/mm front coil springs and a 34 mm hollow front stabilizer bar and 106 N/mm rear coil springs and a 21.7 mm hollow rear stabilizer bar. • Standard ST brake system consists of 345mm diameter vented front rotors with two piston calipers and low-dust linings; 326 mm solid rear rotors with single-piston brake calipers and electric integrated park brake with low dust linings. 20 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing At a Glance INSTRUMENT PANEL E282065 A Air vents. B Direction indicator. See Direction Indicators (page 92). C Cruise control. See Cruise Control (page 83). Audio control. See Audio Control (page 83). D Information display. See General Information (page 112). E Information display control. See Information Display Control (page 84). F Wiper lever. See Windshield Wipers (page 86). G Ignition switch. See Keyless Starting (page 167). H Information and Entertainment display. I Hazard flasher switch. See Hazard Flashers (page 288). Audio unit. See Audio Unit (page 417). J Climate control. See Automatic Climate Control (page 134). K Horn. 21 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing At a Glance L Steering wheel adjustment. See Adjusting the Steering Wheel (page 81). M Lighting control. See Lighting Control (page 89). Power liftgate release. See Power Liftgate (page 75). 22 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety GENERAL INFORMATION (CPST) to make sure that you properly install the child restraint in your vehicle and that you consult your pediatrician to make sure you have a child restraint appropriate for your child. To locate a child restraint fitting station and CPST, contact NHTSA toll free at 1-888-327-4236 or go to www.nhtsa.dot.gov. In Canada, contact Transport Canada toll free at 1-800-333-0371 or go to www.tc.gc.ca to find a Child Car Seat Clinic in your area. Failure to properly restrain children in child restraints made especially for their height, age and weight, may result in an increased risk of serious injury or death to your child. See the following sections for directions on how to properly use safety restraints for children. WARNING: Always make sure your child is secured properly in a device that is appropriate for their height, age and weight. Child safety restraints must be bought separately from your vehicle. Failure to follow these instructions and guidelines may result in an increased risk of serious injury or death to your child. WARNING: All children are shaped differently. The National Highway Traffic Safety Administration and other safety organizations, base their recommendations for child restraints on probable child height, age and weight thresholds, or on the minimum requirements of the law. We recommend that you check with a NHTSA Certified Child Passenger Safety Technician WARNING: On hot days, the temperature inside the vehicle can rise very quickly. Exposure of people or animals to these high temperatures for even a short time can cause death or serious heat related injuries, including brain damage. Small children are particularly at risk. 23 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety Recommendations for Safety Restraints for Children Child Child Size, Height, Weight, or Age Infants or toddlers Children weighing 40 lb (18 kg) or less (generally age four or younger). Use a child restraint (sometimes called an infant carrier, convertible seat, or toddler seat). Small children Children who have outgrown or no longer properly fit in a child restraint (generally children who are less than 57 in (1.45 m) tall, are greater than age four and less than age 12, and between 40 lb (18 kg) and 80 lb (36 kg) and upward to 100 lb (45 kg) if recommended by your child restraint manufacturer). Use a belt-positioning booster seat. Children who have outgrown or no longer properly fit in a belt-positioning booster seat (generally children who are at least Larger children 57 in (1.45 m) tall or greater than 80 lb (36 kg) or 100 lb (45 kg) if recommended by child restraint manufacturer). • • • You are required by law to properly use child restraints for infants and toddlers in the United States and Canada. Many states and provinces require that small children use approved booster seats until they reach age eight, a height of 57 in (1.45 m) tall, or 80 lb (36 kg). Check your local and state or provincial laws for specific requirements about the safety of children in your vehicle. • 24 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Recommended Restraint Type Use a vehicle seatbelt having the lap belt snug and low across the hips, shoulder belt centered across the shoulder and chest, and seat backrest upright. When possible, always properly restrain children 12 years of age and under in a rear seating position of your vehicle. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in a front seating position. See Front Passenger Sensing System (page 48). When installing a rear facing child restraint, adjust the vehicle seats to avoid interference between the child restraint and the vehicle seat in front of the child restraint. Child Safety INSTALLING CHILD RESTRAINTS WARNING: Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain seatbelt buckle assemblies and LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, make sure occupants only use seating positions where they are able to be properly restrained. Child Seats When installing a child restraint with combination lap and shoulder belts: • Use the correct seatbelt buckle for that seating position. • Insert the belt tongue into the proper buckle until you hear a snap and feel it latch. Make sure the tongue is securely fastened in the buckle. • Keep the buckle release button pointing up and away from the child restraint, with the tongue between the child restraint and the release button, to prevent accidental unbuckling. • Place the vehicle seat in the upright position before you install the child restraint. • For second row seating positions, adjust the recliner slightly to improve child restraint fit. If needed, remove the head restraints. • For third row seating positions, stow the head restraints to improve child restraint fit. See Head Restraints (page 141). • Put the seatbelt in the automatic locking mode. See Step 5 in the procedure that follows. This vehicle does not require the use of a locking clip. E142594 Use a child restraint (sometimes called an infant carrier, convertible seat, or toddler seat) for Infants, toddlers and children weighing 40 lb (18 kg) or less (generally four-years-old or younger). Using Lap and Shoulder Belts WARNING: Do not place a rearward facing child restraint in front of an active airbag. Failure to follow this instruction could result in personal injury or death. WARNING: Properly secure children 12 years old and under in a rear seating position whenever possible. If you are unable to properly secure all children in a rear seating position, properly secure the largest child on the front seat. If you must use a forward facing child restraint on the front seat, move the seat as far back as possible. Failure to follow these instructions could result in personal injury or death. Perform the following steps when installing the child restraint with combination lap and shoulder belts: 25 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety Note: Although the child restraint illustrated is a forward facing child restraint, the steps are the same for installing a rear facing child restraint. Note: Follow all instructions provided by the manufacturer of the child restraint regarding the necessary and proper use of the lock-off device. In some instances, the manufacturer provides these devices only for use in vehicles with seatbelt systems that would otherwise require a locking clip. E142530 3. While holding the shoulder and lap belt portions together, route the tongue through the child restraint according to the child restraint manufacturer's instructions. Make sure you do not twist the belt webbing. E142528 1. Position the child restraint in a seat with a combination lap and shoulder belt. E142531 4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until you hear a snap and feel the latch engage. Make sure that you securely latch the tongue by pulling on it. E142529 2. After positioning the child restraint in the proper seating position, pull down on the shoulder belt and then grasp the shoulder belt and lap belt together behind the belt tongue. 26 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety 8. Remove remaining slack from the belt. Force the seat down with extra weight, for example, by pressing down or kneeling on the child restraint as you pull up on the shoulder belt to force slack from the belt. This is necessary to remove the remaining slack that exists once you add the extra weight of the child to the child restraint. It also helps to achieve the proper snugness of the child restraint to your vehicle. Sometimes, a slight lean toward the buckle provides extra help to remove remaining slack from the belt. 9. If the child restraint has a tether strap, attach it now. E142875 5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward until you pull all of the belt out. Note: The automatic locking mode is available on the front passenger and rear seats. 6. Allow the belt to retract to remove slack. The belt clicks as it retracts to indicate it is in the automatic locking mode. 7. Try to pull the belt out of the retractor to make sure the retractor is in the automatic locking mode. You should not be able to pull more belt out. If the retractor did not lock, unbuckle the belt and repeat Steps 5 and 6. E142534 10. Before placing the child in the seat, forcibly move the seat forward and back to make sure you have the seat securely held in place. To check this, grab the seat at the belt path and attempt to move it side to side and forward and back. There should be no more than 1 in (2.5 cm) of movement for proper installation. We recommend checking with a NHTSA Certified Child Passenger Safety Technician to make sure you properly installed the child restraint. In Canada, check with Transport Canada for referral to a Child Car Seat Clinic. E142533 27 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety Using Lower Anchors and Tethers for CHildren (LATCH) Second Row Bucket Seats and Third Row Seats WARNING: Do not attach two child safety restraints to the same anchor. In a crash, one anchor may not be strong enough to hold two child safety restraint attachments and may break, causing serious injury or death. E285863 WARNING: Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain seatbelt buckle assemblies and LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, make sure occupants only use seating positions where they are able to be properly restrained. Second Row Bench Seats and Third Row Seats E285864 The LATCH system has three vehicle anchor points: two lower anchors where the seat backrest and seat cushion meet (called the seat bight) and one top tether anchor behind that seating position. LATCH compatible child restraints have two rigid or webbing mounted attachments that connect to the two lower anchors at the LATCH equipped seating positions in your vehicle. This type of attachment method eliminates the need to use seatbelts to attach the child restraint. However, you can still use the seatbelt to attach the child restraint. For forward-facing child restraints, you must also attach the top tether strap to the proper top tether anchor if one came with your child restraint. E144054 The LATCH anchors are at the rear section of the rear seat between the cushion and seat backrest below the symbols as shown. Follow the child restraint manufacturer's instructions to properly install a child restraint with LATCH attachments. Your vehicle has LATCH lower anchors for child restraint installation at the seating positions marked with the child restraint symbol. Follow the instructions on attaching child restraints with tether straps. See Using Tether Straps later in this chapter. 28 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety Attach LATCH lower attachments of the child restraint only to the anchors shown. Combining Seatbelt and LATCH Lower Anchors for Attaching Child Restraints Use of Inboard Lower Anchors from the Outboard Seating Positions (Center Seating Use) When used in combination, you can attach either the seatbelt or the LATCH lower anchors first, provided you achieve a proper installation. Attach the tether strap afterward, if included with the child restraint. WARNING: The standardized spacing for LATCH lower anchors is 11 in (280 mm) center to center. Do not use LATCH lower anchors for the center seating position unless the child restraint manufacturer's instructions permit and specify using anchors spaced at least as far apart as those in this vehicle. Using Tether Straps Many forward-facing child restraints include a tether strap which extends from the back of the child restraint and hooks to an anchoring point called the top tether anchor. Tether straps are available as an accessory for many older child restraints. The lower anchors at the center of the second row bench seat are spaced 20.5 in (52 cm) apart. The standardized spacing for LATCH lower anchors is 11 in (28 cm) center to center. You cannot install a child restraint with rigid LATCH attachments at the center seating position. You can only use LATCH compatible child restraints with attachments on belt webbing at this seating position provided that the child restraint manufacturer’s instructions permit use with the anchor spacing stated. Do not attach a child restraint to any lower anchor if you have an adjacent child restraint attached to that anchor. Contact the manufacturer of your child restraint for information about ordering a tether strap, or to obtain a longer tether strap if the tether strap on your child restraint does not reach the appropriate top tether anchor in your vehicle. Once you install the child restraint using either the seatbelt, the lower anchors of the LATCH system, or both, you can attach the top tether strap. The tether strap anchors in your vehicle are in the following positions (shown from top view): Each time you use the child restraint, check that you properly attached the seat to the lower anchors and tether anchor, if applicable. Tug the child restraint from side to side and forward and back where you secured it to your vehicle. The child restraint should move less than 1 in (2.5 cm) if you properly install the seat. Second Row Bucket Seats and Third Row Seats If you do not properly anchor the child restraint, the risk of injury to a child greatly increases in a crash. E285865 29 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety For third row seating positions, route the child restraint tether strap over the seat backrest, under the head restraint and between the head restraint posts. If needed, fold the head restraint down to improve the fit of the child restraint or tether strap. See Head Restraints (page 141). Second Row Bench Seats and Third Row Seats 1. Route the tether strap. 2. Locate the correct anchor for the selected seating position. 3. Clip the tether strap to the anchor as shown. The tether hook may be twisted ½ turn to improve installation. If you clip the tether strap incorrectly, the child restraint may not be retained properly in the event of a crash. E287313 Perform the following steps to install a child restraint with tether anchors: Note: If you install a child restraint with rigid LATCH attachments, do not tighten the tether strap enough to lift the child restraint off your vehicle seat cushion when the child is seated in it. Keep the tether strap just snug without lifting the front of the child restraint. Keeping the child restraint just touching your vehicle seat gives the best protection in a severe crash. For second row outermost seating positions, route the child restraint tether strap over the seat backrest, under the head restraint and between the head restraint posts. If needed, remove the head restraint to improve the fit of the child restraint or tether strap. E190833 For the second row center seating position, route the child restraint tether strap over the top of the head restraint. If needed, remove the head restraint to improve the fit of the child restraint or tether strap. See Head Restraints (page 141). 4. Tighten the child restraint tether strap according to the manufacturer's instructions. If you do not properly anchor the child restraint, the risk of injury to a child increases greatly in a crash. If your child restraint system has a tether strap, and the child restraint manufacturer recommends its use, we also recommend its use. 30 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety Second Row Bucket Seats E251594 Second Row Bench Seats E251593 31 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety Third Row Seats E286303 Note: The cargo tie downs at the rear edge of the floor are not tether anchors. (45 kg) if recommended by your child restraint manufacturer). Many state and provincial laws require that children use approved booster seats until they reach age eight, a height of 57 in (1.45 m) tall, or 80 lb (36 kg). BOOSTER SEATS Booster seats should be used until you can answer YES to ALL of these questions when seated without a booster seat: WARNING: Do not put the shoulder section of the seatbelt or allow the child to put the shoulder section of the seatbelt under their arm or behind their back. Failure to follow this instruction could reduce the effectiveness of the seatbelt and increase the risk of injury or death in a crash. Use a belt-positioning booster seat for children who have outgrown or no longer properly fit in a child safety restraint (generally children who are less than 57 in (1.45 m) tall, are greater than age 4 and less than age 12, and between 40 lb (18 kg) and 80 lb (36 kg) and upward to 100 lb E142595 32 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety • • • • • Can the child sit all the way back against their vehicle seat backrest with knees bent comfortably at the edge of the seat cushion? Can the child sit without slouching? Does the lap belt rest low across the hips? Is the shoulder belt centered on the shoulder and chest? Can the child stay seated like this for the whole trip? above the top of the seat. In this case, move the backless booster to another seating position with a higher seat backrest or head restraint and lap and shoulder belts, or consider using a high back booster seat. Always use booster seats in conjunction with your vehicle lap and shoulder belt. Types of Booster Seats E70710 • High back booster seats If, with a backless booster seat, you cannot find a seating position that adequately supports your child's head, a high back booster seat would be a better choice. Children and booster seats vary in size and shape. Choose a booster that keeps the lap belt low and snug across the hips, never up across the stomach, and lets you adjust the shoulder belt to cross the chest and rest snugly near the center of the shoulder. The following drawings compare the ideal fit (center) to a shoulder belt uncomfortably close to the neck and a shoulder belt that could slip off the shoulder. The drawings also show how the lap belt should be low and snug across the child's hips. E68924 • Backless booster seats If your backless booster seat has a removable shield, remove the shield. If a vehicle seating position has a low seat backrest or no head restraint, a backless booster seat may place your child's head (as measured at the tops of the ears) 33 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety E142596 E142597 If the booster seat slides on the vehicle seat upon which it is being used, placing a rubberized mesh sold as shelf or carpet liner under the booster seat may improve this condition. Do not introduce any item thicker than this under the booster seat. Check with the booster seat manufacturer's instructions. WARNING: Properly secure children 12 years old and under in a rear seating position whenever possible. If you are unable to properly secure all children in a rear seating position, properly secure the largest child on the front seat. If you must use a forward facing child restraint on the front seat, move the seat as far back as possible. Failure to follow these instructions could result in personal injury or death. CHILD RESTRAINT POSITIONING WARNING: Always carefully follow the instructions and warnings provided by the manufacturer of any child restraint to determine if the restraint device is appropriate for your child's size, height, weight, or age. Follow WARNING: Do not place a rearward facing child restraint in front of an active airbag. Failure to follow this instruction could result in personal injury or death. 34 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety the child restraint manufacturer's instructions and warnings provided for installation and use in conjunction with the instructions and warnings provided by your vehicle manufacturer. A safety seat that is improperly installed or utilized, is inappropriate for your child's height, age, or weight or does not properly fit the child may increase the risk of serious injury or death. WARNING: Properly secure child restraints or booster seats when they are not in use. They could become projectiles in a sudden stop or crash. Failure to follow this instruction could result in personal injury or death. WARNING: Do not allow a passenger to hold a child on their lap when your vehicle is moving. Failure to follow this instruction could result in personal injury or death in the event of a sudden stop or crash. WARNING: Do not put the shoulder section of the seatbelt or allow the child to put the shoulder section of the seatbelt under their arm or behind their back. Failure to follow this instruction could reduce the effectiveness of the seatbelt and increase the risk of injury or death in a crash. WARNING: Do not use pillows, books or towels to boost your child's height. Failure to follow this instruction could result in personal injury or death. WARNING: Do not leave children or pets unattended in your vehicle. Failure to follow this instruction could result in personal injury or death. 35 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Child Safety Recommendations for Attaching Child Safety Restraints for Children Use Any Attachment Method as Indicated Below by X Restraint Type Combined Weight of Child and Child Restraint LATCH (Lower Anchors and Top Tether Anchor) LATCH (Lower Anchors Only) Rear facing Up to 65 lb child (29.5 kg) restraint Seatbelt and Top Tether Anchor Seatbelt and LATCH (Lower Anchors and Top Tether Anchor) X X Rear facing Over 65 lb child (29.5 kg) restraint Forward facing child restraint Up to 65 lb (29.5 kg) Forward facing child restraint Over 65 lb (29.5 kg) Seatbelt Only X X Note: The child restraint must rest tightly against the vehicle seat upon which it is installed. It may be necessary to lift or remove the head restraint. See Seats (page 141). CHILD SAFETY LOCKS When these locks are set, you cannot open the rear doors from the inside. 36 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing X X X X Child Safety E287259 A child safety lock is on the rear edge of each rear door. You must set the child safety lock separately on each door. Left-Hand Side Turn the key clockwise to switch the child lock on and counter clockwise to switch it off. Right-Hand Side Turn the key counter clockwise to switch the child lock on and clockwise to switch it off. 37 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seatbelts PRINCIPLE OF OPERATION WARNING: Each seating position in your vehicle has a specific seatbelt assembly made up of one buckle and one tongue designed to be used as a pair. Use the shoulder belt on the outside shoulder only. Never wear the shoulder belt under the arm. Never use a single seatbelt for more than one person. WARNING: Always drive and ride with your seatback upright and the lap belt snug and low across the hips. WARNING: Children must always be properly restrained. WARNING: Even with advanced restraints systems, properly restrain children 12 and under in a rear seating position. Failure to follow this could seriously increase the risk of injury or death. WARNING: Do not allow a passenger to hold a child on their lap when your vehicle is moving. Failure to follow this instruction could result in personal injury or death in the event of a sudden stop or crash. WARNING: Seatbelts and seats may be hot in a vehicle that is in the sunshine. The hot seatbelts or seats may burn a small child. Check seat covers and buckles before you place a child anywhere near them. WARNING: All occupants of your vehicle, including the driver, should always properly wear their seatbelts, even when an airbag supplemental restraint system is provided. Failure to properly wear your seatbelt could seriously increase the risk of injury or death. All seating positions in your vehicle have lap and shoulder seatbelts. All occupants of the vehicle should always properly wear their seatbelts, even when an airbag supplemental restraint system is provided. WARNING: It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a crash, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and seatbelts. Make sure everyone in your vehicle is in a seat and properly using a seatbelt. Failure to follow this warning could result in serious personal injury or death. The seatbelt system consists of: • Lap and shoulder seatbelts. • Shoulder seatbelt with automatic locking mode, (except driver seatbelt). • Height adjuster at the front outermost seating positions. • Seatbelt pretensioners at the front outermost and second row outermost seating positions. • Belt tension sensor at the front outermost passenger seating position. WARNING: In a rollover crash, an unbelted person is significantly more likely to die than a person wearing a seatbelt. E71880 • 38 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seatbelt warning light and chime. Seatbelts E67017 • Crash sensors and monitoring system with readiness indicator. The seatbelt pretensioners are designed to tighten the seatbelts when activated. In frontal and near-frontal crashes, the seatbelt pretensioners may be activated alone or, if the crash is of sufficient severity, together with the front airbags. The pretensioners may also activate when a Safety Canopy airbag deploys. E142588 2. To unfasten, press the release button and remove the tongue from the buckle. FASTENING THE SEATBELTS The front outboard and rear safety restraints in the vehicle are combination lap and shoulder belts. Using Seatbelts During Pregnancy WARNING: Always ride and drive with your seatback upright and properly fasten your seatbelt. Fit the lap portion of the seatbelt snugly and low across the hips. Position the shoulder portion of the seatbelt across your chest. Pregnant women must follow this practice. See the following figure. E142587 1. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) until you hear a snap and feel it latch. Make sure that you securely fasten the tongue in the buckle. E142590 39 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seatbelts small length of webbing back toward the stowed position. For rear seatbelts, recline the rear seat backrest or push the seat backrest cushion away from the seatbelt. Feed a small length of webbing back toward the stowed position. Pregnant women should always wear their seatbelt. Position the lap belt portion of a combination lap and shoulder belt low across the hips below the belly and worn as tight as comfort allows. Position the shoulder belt to cross the middle of the shoulder and the center of the chest. Automatic Locking Mode Seatbelt Locking Modes In this mode, the shoulder belt automatically pre-locks. The belt retracts to remove any slack in the shoulder belt. The automatic locking mode is not available on the driver seatbelt. WARNING: If your vehicle is involved in a crash, have the seatbelts and associated components inspected as soon as possible. Failure to follow this instruction could result in personal injury or death. When to Use the Automatic Locking Mode Use this mode any time you install a child safety seat, except a booster, in passenger front or rear seating positions. Properly restrain children 12 years old and under in a rear seating position whenever possible. See Child Safety (page 23). All safety restraints in the vehicle are combination lap and shoulder belts. The driver seatbelt has the first type of locking mode, and the front outboard passenger and rear seat seatbelts have both types of locking modes described as follows: How to Use the Automatic Locking Mode Vehicle Sensitive Mode This is the normal retractor mode, which allows free shoulder belt length adjustment to your movements and locking in response to vehicle movement. For example, if the driver brakes suddenly or turns a corner sharply, or the vehicle receives an impact of about 5 mph (8 km/h) or more, the combination seatbelts lock to help reduce forward movement of the driver and passengers. In addition, the design of the retractor is to lock if you pull the webbing out too quickly. If the seatbelt retractor locks, slowly lower the height adjuster to allow the seatbelt to retract. If the retractor does not unlock, pull the seatbelt out slowly then feed a E142591 1. Buckle the combination lap and shoulder belt. 2. Grasp the shoulder portion and pull downward until you pull the entire belt out. Allow the belt to retract. As the belt retracts, you will hear a clicking sound. This indicates the seatbelt is now in the automatic locking mode. 40 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seatbelts How to Disengage the Automatic Locking Mode Unbuckle the combination lap and shoulder belt and allow it to retract completely to disengage the automatic locking mode and turn on the vehicle sensitive (emergency) locking mode. SEATBELT HEIGHT ADJUSTMENT E201573 1. Adjust the height of the shoulder belt so the belt rests across the middle of your shoulder. 2. Slide the adjuster up to raise the belt. Press the button and slide it down to lower the belt. WARNING: Position the seatbelt height adjuster so that the seatbelt rests across the middle of your shoulder. Failure to adjust the seatbelt correctly could reduce its effectiveness and increase the risk of injury in a crash. SEATBELT WARNING LAMP AND INDICATOR CHIME This lamp illuminates and an indicator chime will sound if the E71880 driver seatbelt has not been fastened when the vehicle's ignition is turned on. Conditions of operation If Then The driver seatbelt is not buckled before The seatbelt warning lamp illuminates and the indicator chime sounds for a few the ignition switch is turned to the on position... seconds. The driver seatbelt is buckled while the warning lamp is illuminated and the indicator chime is sounding... The seatbelt warning lamp and indicator chime turn off. The driver seatbelt is buckled before the ignition switch is turned to the on position... The seatbelt warning lamp and indicator chime remain off. 41 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seatbelts SEATBELT REMINDER WARNING: The system will only provide protection when you use the seatbelt correctly. This system monitors all seating positions and provides audio and graphic feedback. This lamp illuminates and a warning tone sounds if you do E71880 not fasten your seatbelt when you switch the ignition on. The lamp and tone switch off when you fasten your seatbelt or about one minute has elapsed. E274569 This warning displays and a tone sounds if an occupant unfastens the rear seatbelt buckle or it becomes unfastened. Note: If a rear seat is unoccupied, or an occupant never fastens the seatbelt buckle to begin with, the warning will not display. When the initial warning expires for the driver, more warnings are provided for the driver and front outermost passenger. This lamp illuminates and a warning tone sounds if you or your front passenger do not fasten the seatbelt buckle and the vehicle speed exceeds 6 mph (9.7 km/h). To deactivate the warning, see Deactivating and Activating the Belt-Minder Feature. Note: Front seating positions appear in this warning display. Warnings for unfastened front seatbelt buckles appear in the initial warning lamp. Seatbelt Status To view the seatbelt status, use the information display controls on the steering wheel. See General Information (page 112). Note: To avoid inadvertent warnings, do not place large objects on the front passenger seat. This lamp illuminates when you switch the ignition on, identifying the number of seating positions with fastened buckles. It illuminates again when a seating position changes from unfastened to fastened. E206718 E274570 42 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seatbelts 1. Switch the ignition on. Do not start the engine. 2. Wait until the seatbelt warning lamp turns off (about one minute). After Step 2, wait an additional five seconds before proceeding with Step 3. Once you start Step 3, you must complete the procedure within 60 seconds. 3. For the seating position you are switching off, buckle then unbuckle the seatbelt three times at a moderate speed, ending in the unbuckled state. After Step 3, the seatbelt warning lamp turns on. 4. When the seatbelt warning lamp is on, buckle then unbuckle the seatbelt. After Step 4, the seatbelt warning lamp flashes for confirmation. • This switches the feature off if it is currently on. • This switches the feature on if it is currently off. E274703 A Seatbelt fastened. B Seatbelt not fastened. C Seatbelt recently unfastened. D Fault Deactivating and Activating the Belt-Minder Feature - Front outermost seats only WARNING: While the system allows you to deactivate it, this system is designed to improve your chances of being safely belted and surviving an accident. We recommend you leave the system activated for yourself and others who may use the vehicle. CHILD RESTRAINT AND SEATBELT MAINTENANCE Inspect the vehicle seatbelts and child safety seat systems periodically to make sure they work properly and are not damaged. Inspect the vehicle and child restraint seatbelts to make sure there are no nicks, tears or cuts. Replace if necessary. All vehicle seatbelt assemblies, including retractors, buckles, front seatbelt buckle assemblies, buckle support assemblies (slide bar-if equipped), shoulder belt height adjusters (if equipped), shoulder belt guide on seat backrest (if equipped), child safety seat LATCH and tether anchors, and attaching hardware, should be inspected after a crash. Read the child restraint manufacturer's instructions for additional inspection and maintenance information specific to the child restraint. Note: The driver and front passenger warnings switch on and off independently. When you perform this procedure for one seating position, do not buckle the other position as this terminates the process. Read Steps 1 - 4 before starting the procedure. Make sure that: • You set the parking brake. • The transmission is in park (P). • The ignition is off. • You close all vehicle doors. • You unbuckle the driver and front passenger seatbelts. 43 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seatbelts If, because of body size or driving position, it is not possible to properly fasten the seatbelt over your lap and shoulder, an extension that is compatible with the seatbelts is available free of charge from our dealers. Only use our seatbelt extensions made by the original equipment seatbelt manufacturer with our seatbelts. Ask your authorized dealer if your extension is compatible with your vehicle restraint system. We recommend that all seatbelt assemblies in use in vehicles involved in a crash be replaced. However, if the crash was minor and an authorized dealer finds that the belts do not show damage and continue to operate properly, they do not need to be replaced. Seatbelt assemblies not in use during a crash should also be inspected and replaced if either damage or improper operation is noted. Properly care for seatbelts. See Vehicle Care (page 333). SEATBELT EXTENSION WARNING: Persons who fit into the vehicle's seatbelt should not use an extension. Unnecessary use could result in serious personal injury in the event of a crash. WARNING: Only use extensions provided free of charge by our dealers. The dealer will provide an extension designed specifically for this vehicle, model year and seating position. The use of an extension intended for another vehicle, model year or seating position may not offer you the full protection of your vehicle's seatbelt restraint system. WARNING: Never use seatbelt extensions to install child restraints. WARNING: Do not use a seatbelt extension with an inflatable seatbelt. WARNING: Do not use extensions to change the way the seatbelt fits across the torso, over the lap or to make the seatbelt buckle easier to reach. 44 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Personal Safety System™ This system provides an improved overall level of frontal crash protection to front seat occupants and is designed to help further reduce the risk of airbag-related injuries. The system analyzes different occupant conditions and crash severity before activating the appropriate safety devices to help better protect occupants in a variety of frontal crash situations. Your vehicle's Personal Safety System consists of: • Driver and passenger dual-stage airbag supplemental restraints. • Front seat outermost seatbelts with pretensioners, energy management retractors and seatbelt usage sensors. • Front passenger sensing system. • Passenger airbag off and on indicators. • Front crash severity sensors. • Restraints control module with impact and safing sensors. • Restraint system warning light and tone. • The electrical wiring for the airbags, crash sensors, seatbelt pretensioners, front seatbelt usage sensors, front passenger sensing system and indicator lights. How Does the Personal Safety System Work? The Personal Safety System can adapt the deployment strategy of the safety devices according to crash severity and occupant conditions. A collection of crash and occupant sensors provides information to the restraints control module. During a crash, the restraints control module may deploy the seatbelt pretensioners, one or both stages of the dual-stage airbags based on crash severity and occupant conditions. 45 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Supplementary Restraints System PRINCIPLE OF OPERATION WARNING: Do not attempt to service, repair, or modify the supplementary restraint system or associated components. Failure to follow this instruction could result in personal injury or death. WARNING: Airbags do not inflate slowly or gently, and the risk of injury from a deploying airbag is the greatest close to the trim covering the airbag module. WARNING: Several airbag system components get hot after inflation. To reduce the risk of injury, do not touch them after inflation. WARNING: All occupants of your vehicle, including the driver, should always properly wear their seatbelts, even when an airbag supplemental restraint system is provided. Failure to properly wear your seatbelt could seriously increase the risk of injury or death. WARNING: If a supplementary restraint system component has deployed, it will not function again. Have the system and associated components inspected as soon as possible. Failure to follow this instruction could result in personal injury or death. WARNING: Even with advanced restraints systems, properly restrain children 12 and under in a rear seating position. Failure to follow this could seriously increase the risk of injury or death. The airbags are a supplemental restraint system and are designed to work with the seatbelts to help protect the driver and right front passenger from certain upper body injuries. Airbags do not inflate slowly; there is a risk of injury from a deploying airbag. WARNING: Do not place your arms on the airbag cover or through the steering wheel. Failure to follow this instruction could result in personal injury. Note: You will hear a loud bang and see a cloud of harmless powdery residue if an airbag deploys. This is normal. WARNING: Keep the areas in front of the airbags free from obstruction. Do not affix anything to or over the airbag covers. Objects could become projectiles during airbag deployment or in a sudden stop. Failure to follow this instruction could result in personal injury or death. The airbags inflate and deflate rapidly upon activation. After airbag deployment, it is normal to notice a smoke-like, powdery residue or smell the burnt propellant. This may consist of cornstarch, talcum powder (to lubricate the bag) or sodium compounds (for example, baking soda) that result from the combustion process that inflates the airbag. Small amounts of sodium hydroxide may be present which may irritate the skin and eyes, but none of the residue is toxic. WARNING: Airbags can kill or injure a child in a child restraint. Never place a rear-facing child restraint in front of an active airbag. If you must use a forward-facing child restraint in the front seat, move the seat upon which the child restraint is installed all the way back. 46 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Supplementary Restraints System While the system is designed to help reduce serious injuries, contact with a deploying airbag may also cause abrasions or swelling. Temporary hearing loss is also a possibility as a result of the noise associated with a deploying airbag. Because airbags must inflate rapidly and with considerable force, there is the risk of death or serious injuries such as fractures, facial and eye injuries or internal injuries, particularly to occupants who are not properly restrained or are otherwise out of position at the time of airbag deployment. Thus, it is extremely important that occupants be properly restrained as far away from the airbag module as possible while maintaining vehicle control. E151127 The driver and front passenger airbags will deploy during significant frontal and near frontal crashes. The driver and passenger front airbag system consists of: • Driver and passenger airbag modules. • Front passenger sensing system. Routine maintenance of the airbags is not required. DRIVER AND PASSENGER AIRBAGS · Crash sensors and monitoring system with readiness indicator. E67017 See Crash Sensors and Airbag Indicator (page 53). WARNING: Do not place your arms on the airbag cover or through the steering wheel. Failure to follow this instruction could result in personal injury. Proper Driver and Front Passenger Seating Adjustment WARNING: Keep the areas in front of the airbags free from obstruction. Do not affix anything to or over the airbag covers. Objects could become projectiles during airbag deployment or in a sudden stop. Failure to follow this instruction could result in personal injury or death. WARNING: National Highway Traffic Safety Administration (NHTSA) recommends a minimum distance of at least 10 in (25 cm) between an occupant's chest and the driver airbag module. To properly position yourself away from the airbag: • Move your seat to the rear as far as you can while still reaching the pedals comfortably. • Recline the seat slightly (one or two degrees) from the upright position. WARNING: Airbags can kill or injure a child in a child restraint. Never place a rear-facing child restraint in front of an active airbag. If you must use a forward-facing child restraint in the front seat, move the seat upon which the child restraint is installed all the way back. 47 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Supplementary Restraints System After all occupants have adjusted their seats and put on seatbelts, it is very important that they continue to sit properly. A properly seated occupant sits upright, leaning against the seatback, and centered on the seat cushion, with their feet comfortably extended on the floor. Sitting improperly can increase the chance of injury in a crash event. For example, if an occupant slouches, lies down, turns sideways, sits forward, leans forward or sideways, or puts one or both feet up, the chance of injury during a crash is greatly increased. FRONT PASSENGER SENSING SYSTEM WARNING: Even with advanced restraints systems, properly restrain children 12 and under in a rear seating position. Failure to follow this could seriously increase the risk of injury or death. WARNING: Sitting improperly, out of position or with the seatback reclined too far can take weight off the seat cushion and affect the decision of the passenger sensing system, resulting in serious injury or death in the event of a crash. Always sit upright against your seat back, with your feet on the floor. Children and Airbags WARNING: Airbags can kill or injure a child in a child restraint. Never place a rear-facing child restraint in front of an active airbag. If you must use a forward-facing child restraint in the front seat, move the seat upon which the child restraint is installed all the way back. WARNING: Any alteration or modification to the front passenger seat may affect the performance of the front passenger sensing system. This could seriously increase the risk of injury or death. This system works with sensors that are part of the front passenger seat and seatbelt to detect the presence of a properly-seated occupant and determine if the front passenger frontal airbag should be enabled (may inflate) or not. E142846 Children must always be properly restrained. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in the front seating position. Failure to follow these instructions may increase the risk of injury in a crash. E181984 48 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Supplementary Restraints System The front passenger sensing system uses a passenger airbag status indicator that illuminates indicating that the front passenger frontal airbag is either on (enabled) or off (disabled). The front passenger sensing system is designed to enable (may inflate) the front passenger frontal airbag anytime the system senses that a person of adult size is sitting properly in the front passenger seat. The indicators are on the overhead console. • Note: The indicators illuminate briefly when you first switch the ignition on to confirm they are functional. The front passenger sensing system is designed to disable (will not inflate) the front passenger frontal airbag when the front passenger seat is unoccupied, or a rear facing infant seat, a forward-facing child restraint, or a booster seat is detected. Even with this technology, parents are strongly encouraged to always properly restrain children in the rear seat. • • When the front passenger sensing system enables the front passenger frontal airbag (may inflate), the airbag on indicator illuminates and remains illuminated. If a person of adult size is sitting in the front passenger seat, but the airbag off indicator is lit, it is possible that the person is not sitting properly in the seat. If this happens: • Switch the vehicle off and ask the person to place the seat backrest in an upright position. • Have the person sit upright in the seat, centered on the seat cushion, with the person’s legs comfortably extended. • Restart the vehicle and have the person remain in this position for about two minutes. This allows the system to detect that person and enables the passenger frontal airbag. • If the airbag off indicator remains lit even after this, advise the person to ride in the rear seat. When the front passenger sensing system disables (will not inflate) the front passenger frontal airbag, the airbag off indicator illuminates and stays lit to remind you that the front passenger frontal airbag is disabled. If you have installed the child restraint and the airbag on indicator illuminates, switch the vehicle off, remove the child restraint from the vehicle and reinstall the restraint according to the child restraint manufacturer's instructions. Occupant Passenger Airbag Status Indicator Passenger Airbag Empty OFF: Lit Disabled ON: Unlit Child OFF: Lit Adult OFF: Unlit Disabled ON: Unlit ON: Lit 49 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Enabled Supplementary Restraints System After all occupants have adjusted their seats and put on seatbelts, it is very important that they continue to sit properly. A properly seated occupant sits upright, leaning against the seat backrest, and centered on the seat cushion, with their feet comfortably extended on the floor. Sitting improperly can increase the chance of injury in a crash event. For example, if an occupant slouches, lies down, turns sideways, sits forward, leans forward or sideways, or puts one or both feet up, the chance of injury during a crash greatly increases. WARNING: Do not use accessory seat covers. The use of accessory seat covers may prevent the deployment of the side airbags and increase the risk of injury in an accident. WARNING: Do not lean your head on the door. The side airbag could injure you as it deploys from the side of the seatback. WARNING: Do not attempt to service, repair, or modify the supplementary restraint system or associated components. Failure to follow this instruction could result in personal injury or death. Make sure the front passenger sensing system is operating E67017 properly. See Crash Sensors and Airbag Indicator (page 53). Do not attempt to repair or service the system. Take your vehicle immediately to an authorized dealer. WARNING: If a supplementary restraint system component has deployed, it will not function again. Have the system and associated components inspected as soon as possible. Failure to follow this instruction could result in personal injury or death. If it is necessary to modify an advanced front airbag system to accommodate a person with disabilities, contact the Ford Customer Relationship Center. See Getting the Services You Need (page 294). The side airbags are on the outboard side of the seat backrests of the front seats. In certain sideways crashes, the side airbags will be inflated. The airbag was designed to inflate between the door panel and occupant to further enhance the protection provided occupants in side impact crashes. SIDE AIRBAGS WARNING: Do not place objects or mount equipment on or near the airbag cover, on the side of the front or rear seatbacks, or in areas that may come into contact with a deploying airbag. Failure to follow these instructions may increase the risk of personal injury in the event of a crash. 50 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Supplementary Restraints System DRIVER AND PASSENGER KNEE AIRBAGS Driver and passenger knee airbags are located under or within the instrument panel. During a crash, the restraints control module may activate the driver and passenger knee airbags (individually or both) based on crash severity and respective occupant conditions. Under certain crash and occupant conditions, the driver and passenger knee airbags may deploy (individually or both) but the corresponding front airbag may not activate. As with front and side airbags, it is important to be properly seated and restrained to reduce the risk of death or serious injury. E152533 The system consists of the following: • A label or embossed side panel indicating that side airbags are fitted to your vehicle. • Side airbags inside the driver and front passenger seat backrests. • Front passenger sensing system. Make sure the knee airbags are operating properly. See Crash E67017 Sensors and Airbag Indicator (page 53). E67017 • Crash sensors and monitoring system with readiness indicator. See Crash Sensors and Airbag Indicator (page 53). SAFETY CANOPY™ WARNING: Do not place objects or mount equipment on or near the headliner at the siderail that may come into contact with a deploying curtain airbag. Failure to follow these instructions may increase the risk of personal injury in the event of a crash. The design and development of the side airbag system included recommended testing procedures that were developed by a group of automotive safety experts known as the Side Airbag Technical Working Group. These recommended testing procedures help reduce the risk of injuries related to the deployment of side airbags. WARNING: Do not lean your head on the door. The curtain airbag could injure you as it deploys from the headliner. 51 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Supplementary Restraints System WARNING: Do not attempt to service, repair, or modify the supplementary restraint system or associated components. Failure to follow this instruction could result in personal injury or death. WARNING: All occupants of your vehicle, including the driver, should always properly wear their seatbelts, even when an airbag supplemental restraint system is provided. Failure to properly wear your seatbelt could seriously increase the risk of injury or death. E75004 The system consists of the following: • Safety canopy curtain airbags above the trim panels over the front and rear side windows identified by a label or wording on the headliner or roof-pillar trim. • A flexible headliner which opens above the side doors to allow air curtain deployment WARNING: To reduce risk of injury, do not obstruct or place objects in the deployment path of the airbag. WARNING: If a supplementary restraint system component has deployed, it will not function again. Have the system and associated components inspected as soon as possible. Failure to follow this instruction could result in personal injury or death. · Crash sensors and monitoring system with readiness indicator. E67017 See Crash Sensors and Airbag Indicator (page 53). Always properly restrain children 12 years old and under in the rear seats. The Safety Canopy will not interfere with children restrained using a properly installed child or booster seat because it is designed to inflate downward from the headliner above the doors along the side window opening. The Safety Canopy will deploy during significant side crashes or when a certain likelihood of a rollover event is detected by the rollover sensor. The Safety Canopy is mounted to the roof side-rail sheet metal, behind the headliner, above each row of seats. In certain sideways crashes or rollover events, the Safety Canopy will be activated, regardless of which seats are occupied. The Safety Canopy is designed to inflate between the side window area and occupants to further enhance protection provided in side impact crashes and rollover events. The design and development of the Safety Canopy included recommended testing procedures that were developed by a group of automotive safety experts known as the Side Airbag Technical Working Group. These recommended testing procedures help reduce the risk of injuries related to the deployment of side airbags (including the Safety Canopy). 52 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Supplementary Restraints System CRASH SENSORS AND AIRBAG INDICATOR E67017 • WARNING: Modifying or adding equipment to the front end of your vehicle (including hood, bumper system, frame, front end body structure, tow hooks and hood pins) may affect the performance of the airbag system, increasing the risk of injury. Do not modify or add equipment to the front end of your vehicle. • • The readiness light will not illuminate immediately after you switch the ignition on. The readiness light either flashes or stays lit. A series of five beeps is heard. The tone pattern repeats periodically until the problem, the light or both are repaired. If any of these things happen, even intermittently, have the supplemental restraint system serviced at an authorized dealer immediately. Unless serviced, the system may not function properly in the event of a crash. Your vehicle has a collection of crash and occupant sensors which provide information to the restraints control module. The restraints control module deploys (activates) the seatbelt pretensioners, driver airbag, passenger airbag, knee airbag(s), seat mounted side airbags and the Safety Canopy. Based on the type of crash, the restraints control module deploys the appropriate safety devices. The restraint system is designed to activate when the vehicle sustains conditions sufficient to cause the restraint control module to deploy a safety device. The fact that not all the safety devices activate for all occupants in a crash does not mean something is wrong with the system. Rather, it means the restraints control module determined the accident conditions (crash severity, type of crash, belt usage) were not appropriate to activate these safety devices. • The front airbags are designed to activate only in frontal and near-frontal crashes (not rollovers, side impacts or rear impacts) unless the crash causes sufficient frontal deceleration. • The seatbelt pretensioners are designed to activate in frontal, near-frontal and side crashes, and in rollovers. • The knee airbag(s) may deploy based on crash severity and occupant conditions. The restraints control module also monitors the readiness of the above safety devices plus the crash and occupant sensors. The readiness of the safety system is indicated by a warning indicator light in the instrument cluster or by a backup tone if the warning light is not working. Routine maintenance of the airbag is not required. A difficulty with the system is indicated by one or more of the following: 53 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Supplementary Restraints System • • The side airbags are designed to inflate in certain side impact crashes or rollover events. Side airbags may activate in other types of crashes if your vehicle experiences sufficient sideways motion or deformation, or a certain likelihood of rollover. The Safety Canopy is designed to inflate in certain side impact crashes or rollover events. The Safety Canopy may activate in other types of crashes if your vehicle experiences sufficient sideways motion or deformation, or a certain likelihood of rollover. AIRBAG DISPOSAL Contact your authorized dealer as soon as possible. Airbags must be disposed of by qualified personnel. 54 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Pedestrian Protection PEDESTRIAN ALERT SYSTEM WARNING: The system is not designed to detect cyclists, motorcyclists, pedestrians or animals. Always drive with due care and attention. Failure to take care may result in a crash. Due to the quiet operation of hybrid and electric vehicles at low speeds, the system creates a subtle sound to alert pedestrians. The system is on when your vehicle is running and not in park (P). Some sound may be audible in the passenger compartment. 55 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing 911 Assist If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically. ABOUT 911 ASSIST 911 Assist is a SYNC system feature that can call for help if you’re in an accident. If a crash deploys an airbag (excluding knee airbags and rear inflatable seatbelts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, by visiting: During an emergency call, the system transmits vehicle data to the emergency service. See Data Recording (page 11). EMERGENCY CALL REQUIREMENTS Website www.owner.ford.com www.syncmyride.ca www.syncmaroute.ca WARNING: Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional. Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services. Before making the call: • SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. • SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel." WARNING: Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly. WARNING: Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay response time, potentially increasing the risk of serious injury or death after a crash. 56 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing 911 Assist • • • • • • SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident. You must pair and connect a Bluetooth enabled and compatible cell phone to SYNC. A connected Bluetooth enabled phone must have the ability to make and maintain an outgoing call at the time of the incident. A connected Bluetooth enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. Note: If any user sets 911 Assist to on or off, that setting applies for all paired phones. If 911 Assist is switched off and the phone is connected to SYNC, an icon displays on the status bar. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. EMERGENCY CALL LIMITATIONS The SYNC 911 Assist feature only operates in the U.S., Canada or in a territory in which 911 is the emergency number. • • • Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) thrown from your vehicle are the ones paired and connected to the system. 57 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Keys and Remote Controls • • PRINCIPLE OF OPERATION The remote control allows you to: • Remotely lock or unlock the vehicle doors. • Unlock the doors without actively using a key or remote control (intelligent access only). • Remotely open the power liftgate (if equipped). • Remotely start or stop the engine and user pre-set features (if equipped). • Arm and disarm the anti-theft system. • Activate the panic alarm. Structures around the vehicle. Other vehicles parked next to your vehicle. The radio frequency used by your remote control can also be used by other radio transmitters, for example amateur radios, medical equipment, wireless headphones, wireless remote controls, cell phones, battery chargers and alarm systems. If the frequencies are jammed, you will not be able to use your remote control. You can lock and unlock the doors with the key. Note: Make sure to lock your vehicle before leaving it unattended. Note: If you are in range, the remote control will operate if you press any button unintentionally. GENERAL INFORMATION ON RADIO FREQUENCIES Note: The remote control contains sensitive electrical components. Exposure to moisture or impact may cause permanent damage. This device complies with Part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Intelligent Access (If Equipped) The system uses a radio frequency signal to communicate with your vehicle and authorize your vehicle to unlock when one of the following conditions are met: • You activate the front exterior door handle switch. • You press the luggage compartment button. • You press a button on the transmitter. Note: Changes or modifications not expressively approved by the party responsible for compliance could void the user's authority to operate the equipment. The term IC before the radio certification number only signifies that Industry Canada technical specifications were met. If excessive radio frequency interference is present in the area or if the transmitter battery is low, you may need to mechanically unlock your door. You can use the mechanical key blade in your intelligent access key to open the driver door in this situation. See Remote Control (page 59). The typical operating range for your transmitter is approximately 33 ft (10 m). Vehicles with the remote start feature will have a greater range. One of the following could cause a decrease in operating range: • Weather conditions. • Nearby radio towers. 58 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Keys and Remote Controls REMOTE CONTROL Integrated Keyhead Transmitter (If Equipped) Use the key blade to start your vehicle and unlock or lock the driver door from outside your vehicle. The integrated keyhead transmitter functions as a programmed ignition key that operates all the locks and starts your vehicle, as well as a remote control. E253517 Your remote control operates the power locks and the remote start system. The key must be in your vehicle to use the push button start. E151797 Press the button to release the key blade. Press and hold the button to fold the key blade back in when not in use. Removable Key Blade Your remote control also contains a removable key blade that you can use to unlock your vehicle. E151795 Note: Your vehicle keys came with a security label that provides important key cut information. Keep the label in a safe place for future reference. Intelligent Access Key Note: You may not be able to shift out of park (P) unless the intelligent access key is inside your vehicle. 59 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Keys and Remote Controls A message appears in the information display when the remote control battery is low. See Information Messages (page 119). Integrated Keyhead Transmitter The remote control uses one coin-type three-volt lithium battery. Press the button to release the key blade before beginning the procedure. E254065 Press the release button and pull the key blade out. E151798 1. Insert a suitable tool, for example a screwdriver, in the position shown and gently push the clip. 2. Press the clip down to release the battery cover. E151795 Note: Your vehicle keys came with a security label that provides important key cut information. Keep the label in a safe place for future reference. Replacing the Battery Note: Refer to local regulations when disposing of transmitter batteries. Note: Do not wipe off any grease on the battery terminals or on the back surface of the circuit board. E151799 3. Carefully remove the cover. Note: Replacing the battery does not erase the programmed key from your vehicle. Your remote control should operate normally. 60 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Keys and Remote Controls E151800 Note: Do not touch the battery contacts or the printed circuit board with the screwdriver. 4. Insert the screwdriver as shown to release the battery. E254065 1. E151801 5. Remove the battery. 6. Install a new battery with the + facing upward. 7. Reinstall the battery cover. Intelligent Access Key The remote control uses one coin-type three-volt lithium battery. 61 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Push the release button and pull the key blade out. Keys and Remote Controls E218402 3. Insert a suitable tool, for example a screwdriver, in the position shown and carefully remove the battery. 4. Install a new battery with the + facing upward. 5. Reinstall the battery housing cover onto the transmitter and install the key blade. E218401 2. Twist a thin coin under the tab hidden behind the key blade head to remove the battery cover. Memory Feature (If Equipped) You can use the remote control to recall memory positions. If programmed to a pre-set position, the remote control recalls memory positions when you unlock your vehicle. If you have the easy entry and exit feature enabled and the ignition is off, the seat moves to the easy entry position. The seat moves to the driver memory position when you switch the ignition on. Linking a Preset Position to Your Remote Control or Intelligent Access Key See Memory Function (page 147). 62 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Keys and Remote Controls Car Finder Check your local and state or provincial laws for specific requirements regarding remote start systems. Press the button twice within three seconds. The horn sounds E138623 and the direction indicators flash. We recommend you use this method to locate your vehicle, rather than using the panic alarm. The system does not work if: • The ignition is on. • The anti-theft alarm triggers. • You disable the feature. • The hood is open. • The transmission is not in park (P). • The battery voltage is below the minimum operating voltage. • The service engine soon light is on. Sounding the Panic Alarm Note: The panic alarm only operates when the ignition is off. E138624 Press the button to sound the panic alarm. Press the button again or switch the ignition on to Remote Control Feedback (If Equipped) turn it off. An LED on the remote control provides status feedback of remote start or stop commands. Remote Start (If Equipped) WARNING: To avoid exhaust fumes, do not use remote start if your vehicle is parked indoors or in areas that are not well ventilated. Note: Do not use remote start if your fuel level is low. The remote start button is on the remote control. LED Status Solid green Remote start successful Solid red Remote stop successful Blinking red Request failed or status not received Blinking green Status incomplete E138625 This feature allows you to start your vehicle from the outside. Your remote control has an extended operating range. Remote Starting Your Vehicle Note: You must press each button within three seconds of each other. If you do not follow this sequence, your vehicle does not start remotely, the direction indicators do not flash twice and the horn does not sound. If your vehicle has automatic climate control, you can configure it to operate when you remote start your vehicle. See Climate Control (page 134). A manual climate control system runs at the setting it was set to when you switched your vehicle off. Many states and provinces have restrictions for the use of remote start. 63 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Keys and Remote Controls Wait at least five seconds before remote starting after the engine stops running. Turning Your Vehicle Off After Remote Starting E138625 Press the button once. Your vehicle and the parking lamps turn off. You may have to be closer to your vehicle than when starting due to ground reflection and the added noise of your running vehicle. E138626 To remote start your vehicle: 1. Press the lock button to lock all the doors. 2. Press the remote start button twice. The exterior lamps flash twice. You can switch this feature on or off in the information display. The horn sounds if the system fails to start, unless quiet start is on. Quiet start runs the blower fan at a slower speed to reduce noise. You can switch it on or off in the information display. REPLACING A LOST KEY OR REMOTE CONTROL Replacement keys or remote controls can be purchased from an authorized dealer. Authorized dealers can program remote controls for your vehicle. See Passive Anti-Theft System (page 79). Note: If you have remote started your vehicle with an integrated keyhead transmitter, you must switch on the ignition before driving your vehicle. With an intelligent access transmitter, you must press the brake pedal before driving your vehicle. The power windows do not work during remote start and the radio does not turn on automatically. The parking lamps remain on and your vehicle will run for 5, 10 or 15 minutes, depending on the setting. Extending the Engine Running Time Repeat Steps 1 and 2 with the vehicle still running to extend the run time for another remote start period. If you have the duration set to 15 minutes, the duration extends by another 15 minutes. For example, if the vehicle has run from the first remote start for five minutes, the vehicle continues to run now for a total of 30 minutes. You can extend the remote start up to a maximum of 35 minutes. 64 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing MyKey™ Standard Settings PRINCIPLE OF OPERATION Not every vehicle includes the features listed below. If your vehicle has this equipment, then you cannot change the following settings when using a MyKey: • Seatbelt reminder or Belt-Minder™. MyKey mutes the audio system until drivers, and in some instances, passengers, fasten their seatbelts. Note: If your vehicle includes an AM/FM radio or a very basic audio system, then the radio may not mute. • Earlier low-fuel warning. The low-fuel warning activates earlier for MyKey drivers, giving them more time to refuel. • Certain driver alerts, stability systems or parking aids turn on automatically when you use the MyKey system. For example, Blind Spot Information System (BLIS), cross traffic alert, lane departure warning or forward collision warning. Note: MyKey drivers may be able to turn the lane departure warning feature off, but this feature turns back on automatically with every new key cycle. • Restricted touchscreen operation in some markets. For example, MyKey may prevent manual navigation destination input while the vehicle is in any gear other than park (P) or when the vehicle reaches a certain rate of speed. • Satellite radio adult content restrictions, if this feature is available in your market. MyKey allows you to program keys with restricted driving modes to promote good driving habits. You can program the restrictions to all keys except one. Any keys that you did not program are administrator keys or admin keys. You can use admin keys to: • Create a MyKey with certain vehicle restrictions. • Program certain MyKey settings. • Clear all MyKey restrictions. After you program a MyKey, you can view the following information through the information display: • The total number of admin keys and MyKeys for your vehicle. • The total distance a MyKey driver traveled with your vehicle. Note: Every MyKey receives the same restrictions and settings. You cannot program them individually. Note: For vehicles equipped with a push-button start switch: When both a MyKey and an admin key are present when you start your vehicle, the system recognizes the admin key only. Optional Settings You can configure certain vehicle feature settings when you first create a MyKey. You can also change the settings afterward with an admin key. 65 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing MyKey™ Note: Not every feature applies to every vehicle in every market. When they are available for your vehicle, then they appear in your information display, providing choices to switch them on or off, or to select a more specific setting. • • • Various vehicle speed limits so the MyKey driver cannot exceed certain speeds. The information display shows warnings followed by an audible tone when the MyKey driver reaches the set speed. You cannot override the set speed by fully depressing the accelerator pedal. WARNING: Do not set MyKey maximum speed limit to a limit that will prevent the driver from maintaining a safe speed considering posted speed limits and prevailing road conditions. The driver is always responsible to drive in accordance with local laws and prevailing conditions. Failure to do so could result in accident or injury. • Various vehicle speed reminders so MyKey drivers know when their vehicle speed approaches the limits. Warnings appear in your information display and a tone sounds when the MyKey drivers exceed the set vehicle speed. The audio system's maximum volume limits to 45% so MyKey drivers can concentrate on the road. A message appears in the information display when MyKey drivers attempt to exceed the limited volume. MyKey also disables the automatic volume control. Note: If your vehicle includes an AM/FM radio or a very basic audio system, then the radio may not limit. Always on setting. This setting forces certain features to remain on and active for MyKey drivers. For example, E911 or emergency assistance and the do not disturb features stay on even if a MyKey driver uses the feature's control to switch it off. When selected, you will not be able to turn off Advance Trac or traction control (if your vehicle has this feature). CREATING A MYKEY Use the touchscreen to create a MyKey: 1. Insert the key you want to program into the ignition. If your vehicle has a push-button start, place the remote control into the backup slot. See Passive Anti-Theft System (page 79). 2. Switch the ignition on. 3. Access the main menu in the touchscreen and then scroll through the menus to change the settings of your MyKey. From the MyKey menu select the option Create MyKey. See Settings (page 454). 66 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing MyKey™ 4. When prompted, hold the OK button until you see a message informing you to label this key as a MyKey. The programmed restrictions apply when you key off, open and close the driver door and restart your vehicle with the programmed key or remote control. CLEARING ALL MYKEYS You have successfully created a MyKey. Make sure you label it so you can distinguish it from the admin keys. 1. When you clear your MyKeys, you remove all restrictions and return all MyKeys to their original admin key status at once. To clear all MyKeys of all MyKey settings, use the touchscreen. Switch the ignition on using an admin key. 2. Access the main menu in the touchscreen and then scroll through the menus to begin clearing your MyKey programming. See Settings (page 454). 3. Follow the instructions in the display. 4. A confirmation message appears in the display after you finish clearing your MyKeys. Note: When you clear your MyKeys, you remove all restrictions and return all MyKeys to their original admin key status. You cannot remove the MyKey restrictions individually. You can also program configurable settings for the key(s). See Programming and Changing Configurable Settings. Programming and Changing Configurable Settings Use the touchscreen to access your configurable MyKey settings. 1. Switch the ignition on using an admin key or remote control you want to program. 2. Access the main menu in the information display and then scroll through the menus to change the settings of your MyKey. See Settings (page 454). 3. Follow the instructions in the touchscreen. The programmed restrictions apply when you switch the vehicle off, open and close the driver door and restart your vehicle with the programmed key or remote control. Note: You can clear or change your MyKey settings at any time during the same key cycle as you created the MyKey. Once you have switched the vehicle off, however, you will need an admin key to change or clear your MyKey settings. When you make any changes to your MyKey settings, you change the settings for every MyKey. You cannot make individual changes to apply to certain MyKeys. CHECKING MYKEY SYSTEM STATUS You can find information about your programmed MyKeys by using the touchscreen. See Settings (page 454). MyKey Distance Tracks the distance when drivers use a MyKey. The only way to delete the accumulated distance is by using an admin key to clear all MyKeys. If the distance does not accumulate as expected, then the intended user is not using the MyKey, or an admin key user recently cleared and then recreated a MyKey. 67 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing MyKey™ Number of MyKeys USING MYKEY WITH REMOTE START SYSTEMS Indicates the number of MyKeys you have programmed to your vehicle. Use this feature to detect how many MyKeys you have for your vehicle and determine when you have deleted all MyKeys. MyKey is not compatible with non Ford-approved, aftermarket remote start systems. If you choose to install a remote start system, see an authorized dealer for a Ford-approved remote start system. Number of Admin Keys Indicates how many admin keys you have programmed to your vehicle. Use this feature to determine how many admin keys you have for your vehicle, and detect if an additional MyKey has been programmed. MYKEY – TROUBLESHOOTING Condition Potential Causes I cannot create a MyKey. The key or transmitter used to start the vehicle does not have admin privileges. Vehicles with keyless start: Make sure you place the transmitter into the backup slot. See Passive Anti-Theft System (page 79). The key or transmitter used to start the vehicle is the only admin key. There always has to be at least one admin key. The passive anti-theft system is disabled or in unlimited mode. I cannot program the configurable settings. The transmitter used to start your vehicle does not have admin privileges. There are no MyKeys programmed to the vehicle. See Creating a MyKey (page 66). I cannot clear the MyKeys. The key or transmitter used to start the vehicle does not have admin privileges. No MyKeys are created. See Creating a MyKey (page 66). I lost the only admin key. Purchase a new key or transmitter from an authorized dealer. 68 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing MyKey™ Condition I lost a key. Potential Causes Program a spare key or transmitter. You may need to see an authorized dealer. See Passive Anti-Theft System (page 79). The MyKey distance does not accumu- The MyKey user is not using the MyKey. late. An admin key holder cleared the MyKeys and created new MyKeys. The key system has been reset. No MyKey functions with the transmitter. An admin transmitter is present at vehicle start. There are no MyKeys programmed to your vehicle. See Creating a MyKey (page 66). 69 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Doors and Locks you press the unlock button once. All door mode unlocks all doors when you press the unlock button once. The unlocking mode applies to the remote control, keyless entry keypad and intelligent access. LOCKING AND UNLOCKING You can use the power door lock control or the remote control to lock and unlock your vehicle. Power Door Locks Locking the Doors The power door lock control is on the driver and front passenger door panels. E138623 Press the button to lock all doors. The direction indicators will flash. Press the button again within three seconds to confirm that all the doors close. The doors lock again, the horn sounds and the direction indicators flash if all the doors and the liftgate close. Note: If any door or the liftgate is open, or if the hood is open on vehicles with an anti-theft alarm or remote start, the horn sounds twice and the direction indicators do not flash. E138628 A Unlock. B Lock. Locking and Unlocking the Doors with the Key Blade Remote Control Locking with the Key You can use the remote control at any time. Turn the top of the key toward the front of your vehicle. Unlocking the Doors Unlocking with the Key Press the button to unlock the driver door. Turn the top of the key toward the rear of your vehicle. E138629 Press the button again within three seconds to unlock all doors. The direction indicators flash. Note: If the child safety locks are on and you pull the interior handle, you only turn off the emergency locking, not the child safety lock. You can only open the doors using the external door handle. Press and hold both the lock and unlock buttons on the remote control for three seconds to change between driver door or all doors unlock mode. The direction indicators will flash twice to indicate a change to the unlocking mode. Driver door mode only unlocks the driver door when 70 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Doors and Locks Activating Intelligent Access (If Locking Using Intelligent Access Equipped) You can unlock and lock the vehicle without taking the keys out of your pocket or purse when your intelligent access key is within 3 ft (1 m) of your vehicle. Intelligent access uses a sensor on the back of the door handle for unlocking and a separate sensor on the face of each door handle for locking. E297235 With your intelligent access key within 3 ft (1 m) of your vehicle, touch the outer door handle lock sensor for approximately one second to lock, being careful to not touch the unlock sensor on the back of the door handle at the same time. After locking, you can immediately pull on the door handle to confirm locking occurred without inadvertently unlocking. The system does not function if: • Your vehicle battery has no charge. • The key battery has no charge. • The key frequencies are jammed. Note: The system may not function if the key is close to metal objects or electronic devices, for example keys or a cell phone. Opening the Liftgate Press the exterior liftgate release button on the top of the liftgate pull-cup handle. See Power Liftgate (page 75). Note: If the system does not function, use the key blade to lock and unlock your vehicle. See Remote Control (page 59). Smart Unlocks for Integrated Keyhead Remote Control (If Equipped) Unlocking Using Intelligent Access This helps to prevent you from locking yourself out of your vehicle if the key is still in the ignition. When you open one of the front doors and lock your vehicle with the power door lock control, all the doors lock then unlock and the horn sounds twice if the key is still in the ignition. E297236 With your intelligent access key within 3 ft (1 m) of your vehicle, touch the unlock sensor on the back of the door handle for a brief period and then pull on the door handle to unlock, being careful to not touch the lock sensor at the same time or pulling the door handle too quickly. The intelligent access system requires a brief delay to authenticate your intelligent access key fob. You can still lock your vehicle with the key in the ignition by either: • Using the keyless entry keypad with the driver door closed. • Pressing the lock button on the remote control even if you have not closed the doors. If both front doors close, you can lock your vehicle by any method, regardless of whether the key is in the ignition or not. 71 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Doors and Locks Smart Unlocks for Intelligent Access Keys (If Equipped) Autolock repeats when • You open then close any door while the ignition is on and your vehicle speed is 9 mph (15 km/h) or lower. • Your vehicle reaches a speed greater than 12 mph (20 km/h). This helps to prevent you from locking your key inside the passenger compartment or rear cargo area. When you electronically lock your vehicle with any door open, the transmission in park (P) and the ignition off, the system searches for an intelligent access key in the passenger compartment after you close the last door. Autounlock Autounlock unlocks all the doors when • You stop your vehicle, place the gear selector in park, and switch the ignition off or to accessory position. • You open the driver door within 10 minutes of switching the ignition off or to accessory position. If the system finds a key, all the doors immediately unlock and the horn sounds twice, indicating that a key is inside. You can override the smart unlock feature and intentionally lock the intelligent access key inside your vehicle. Note: The doors do not autounlock if you electronically lock your vehicle after you switch the ignition off and before you open the driver door. To override smart unlock, lock your vehicle after you have closed all doors by • Using the keyless entry keypad. • Pressing the lock button on another intelligent access key. • Touching the locking area on the front of the door handle with another intelligent access key in your hand. Enabling or Disabling Autounlock You can enable or disable the autounlock feature in the information display or an authorized dealer can do it for you. See General Information (page 112). Illuminated Entry When you open one of the front doors and lock your vehicle using the power door lock control, all doors lock then unlock if • The ignition is on. • The ignition is off and the transmission is not in park (P). The interior lamps and some exterior lamps illuminate when you unlock the doors with the remote control. The lamps turn off if: • The ignition is on. • You press the remote control lock button. • 25 seconds have elapsed. Autolock (If Equipped) Autolock locks all the doors when • All doors close. • The ignition is on. • You shift into any gear putting your vehicle in motion. • Your vehicle reaches a speed greater than 12 mph (20 km/h) The lamps do not turn off if: • You switch them on with the lighting control. • Any door is open. 72 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Doors and Locks Illuminated Exit The interior lamps and some exterior lamps illuminate when all doors close and you switch the ignition off. The lamps turn off if all the doors remain closed and: • 25 seconds have elapsed. • You lock your vehicle from the outside. Battery Saver If you leave the courtesy lamps, interior lamps or headlamps on, the battery saver shuts them off 10 minutes after you switch the ignition off. E138637 Battery Saver for Intelligent Access Keys (If Equipped) You can use the keypad to do the following: • Lock or unlock the doors. • Program and erase user codes. • Arm and disarm the anti-theft alarm. If you leave the ignition switched on and the engine is not running, the battery saver turns the ignition off when it detects a certain amount of battery drain, or after 45 minutes have elapsed. You can operate the keypad with the factory-set five-digit entry code. The code is on the owner's wallet card in the glove box and is available from an authorized dealer. You can also program up to five of your own five-digit personal entry codes. KEYLESS ENTRY SECURICODE™ Keyless Entry Keypad The keypad is near the driver window. It illuminates when touched. Programming a Personal Entry Code 1. Enter the factory-set five-digit code. 2. Press 1·2 on the keypad within five seconds. 3. Enter your personal five-digit code. You must enter each number within five seconds of each other. 4. Press 1·2 on the keypad to save personal code 1. Note: If you enter your entry code too fast on the keypad, the unlock function may not work. Enter your entry code again more slowly. The doors lock then unlock to confirm that programming was successful. 73 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Doors and Locks To program additional personal entry codes, repeat steps 1 through 3, then for step 4: • Press 3·4 to save personal code 2. • Press 5·6 to save personal code 3. • Press 7·8 to save personal code 4. • Press 9·0 to save personal code 5. Locking and Unlocking the Doors Hints: • Do not set a code that uses five of the same number. • Do not use five numbers in sequential order. • The factory-set code works even if you have set your own personal code. Enter the factory-set code or your personal code, then press 3·4 on the keypad within five seconds. Locking All Doors Press and hold 7·8 and 9·0 on the keypad simultaneously with the driver door closed. You do not need to enter a code first. Unlocking All Doors Unlocking Only the Driver Door Enter the factory-set or your personal five-digit code. You must press each number within five seconds of each other. The interior lamps illuminate. Erasing a Personal Code Note: All doors unlock if the two-stage unlocking feature is turned off. See Locking and Unlocking (page 70). 1. Enter the factory-set five-digit code. 2. Press and release 1·2 on the keypad within five seconds. 3. Press and hold 1·2 for two seconds. You must do this within five seconds of completing step 2. All personal codes erase and only the factory-set five-digit code works. Anti-Scan Feature The keypad goes into an anti-scan mode if you enter the wrong code seven times. This mode turns off the keypad for one minute and the keypad lamp flashes. The anti-scan feature turns off after any of the following occur: • One minute of keypad inactivity. • You press the unlock button on the remote control. • You switch your vehicle on. • You unlock the vehicle using intelligent access. 74 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Liftgate If there is a problem with the open or close request, a tone sounds for one of the following reasons: POWER LIFTGATE • WARNING: It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a crash, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and seatbelts. Make sure everyone in your vehicle is in a seat and properly using a seatbelt. Failure to follow this warning could result in serious personal injury or death. • • The ignition is on and the transmission is not in park (P). The battery voltage is below the minimum operating voltage. The liftgate is not fully closed and your vehicle speed is at or above 3 mph (5 km/h). If the liftgate starts to close after it has fully opened, this indicates there may be excessive weight on the liftgate or a possible strut failure. A repetitive tone sounds and the liftgate closes under control. If the liftgate continues to close after opening, have the system checked by an authorized dealer. Remove any excessive weight from the liftgate. WARNING: Make sure that you fully close the liftgate to prevent exhaust fumes from entering your vehicle. If you are unable to fully close the liftgate, open the air vents or the windows to allow fresh air to enter your vehicle. Failure to follow this instruction could result in personal injury or death. Opening and Closing the Liftgate WARNING: Make sure all persons are clear of the power liftgate area before using the power liftgate control. WARNING: Keep keys out of reach of children. Do not allow children to operate or play near an open or moving power liftgate. You should supervise the operation of the power liftgate at all times. Note: Make sure the area behind your vehicle is free from obstruction and that there is enough room for you to operate the liftgate. Objects too close to your vehicle, for example a wall, garage door or another vehicle may come into contact with the moving liftgate. This could damage the liftgate and its components. Note: Make sure that you close the liftgate before operating or moving your vehicle, especially in an enclosure, like a garage or a parking structure. This could damage the liftgate and its components. Note: Be careful when opening or closing the liftgate in a garage or other enclosed area to avoid damaging the liftgate. Note: Do not hang anything, for example a bike rack, from the glass or liftgate. This could damage the liftgate and its components. Note: Do not leave the liftgate open when you are driving. This could damage the liftgate and its components. The liftgate only operates with the transmission in park (P). 75 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Liftgate Note: Allow the power system to open the liftgate. Manually pushing or pulling the liftgate may activate the system’s obstacle detection feature and stop the power operation or reverse its direction, replicate a strut failure, or damage mechanical components. Opening From the Instrument Panel E138633 With the transmission in park (P), press the button on the instrument panel. Opening with the Remote Control Press the button twice within three seconds. Closing the Liftgate E267940 WARNING: Keep clear of the liftgate when using the rear switch. Opening with the Outside Control Button 1. Unlock the liftgate with the remote control or power door unlock control. If an intelligent access key is within 3 ft (1 m) of the liftgate, the liftgate unlocks when you press the liftgate release button. E291351 Press and release the liftgate button. Stopping the Liftgate Movement Note: Do not apply sudden excessive force to the liftgate while it is in motion. This could damage the power liftgate and its components. You can stop the liftgate movement by doing any of the following: • Pressing the liftgate control button. • Pressing the liftgate button on the remote control twice. • Pressing the liftgate button on the instrument panel. • Moving your foot under and away from the center rear bumper in a single-kick motion.* E291352 2. Press the control button to the right of the rear view camera. 76 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Liftgate Obstacle Detection *This method only works for vehicles with the hands-free liftgate feature. Note: Entering your vehicle while the liftgate is closing can cause your vehicle to bounce and activate obstacle detection. To prevent this, let the power liftgate close completely before you enter your vehicle. Before driving off, check the instrument cluster for a liftgate or door ajar message or warning indicator. Failure to do this could result in unintentionally leaving the liftgate open while driving. Setting the Liftgate Open Height 1. Open the liftgate. 2. Stop the liftgate movement by pressing the control button on the liftgate when it reaches the desired height. Note: Once the liftgate has stopped moving, you can also manually move it to the desired height. When Closing 3. Press and hold the liftgate control button on the liftgate until you hear a tone, indicating programming is complete. Note: You can only use the liftgate control button to program the height. The system stops when it detects an obstacle. A tone sounds and the system reverses to open. Once you remove the obstacle, you can power close the liftgate. When Opening Note: You cannot program the height if the liftgate position is too low. The system stops when it detects an obstacle and a tone sounds. Once you remove the obstacle, you can continue to operate the liftgate. The new open liftgate height is recalled when the power liftgate is opened. To change the programmed height, repeat the above procedure. Once you open the power liftgate, you can manually move it to a different height. Switching the Power Liftgate On or Off Note: The system recalls the new programmed height until you reprogram it, even if you disconnect the battery. You can switch the power liftgate on or off through the vehicle settings on your touchscreen. When operating the power liftgate after you have programmed a lower height than fully open, you can fully open the liftgate by manually pushing it upward to the maximum open position. When switched off, the liftgate only unlatches and will not power open or close. Hands-Free Feature (If Equipped) Make sure you have a passive key within 3 ft (1 m) of the liftgate. 1. Stand behind your vehicle, and face the liftgate. 2. Move your foot, in a single-kick motion, without pausing, under and away from the rear bumper detection area. 3. The liftgate opens or closes. 77 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Liftgate Vehicles Without a Trailer Hitch Note: Allow the power system to open the liftgate. Manually pushing or pulling the liftgate may activate the system’s obstacle detection feature and stop the power operation or reverse its direction, replicate a strut failure, or damage mechanical components. Note: Splashing water may cause the hands-free liftgate to open. Keep the passive key away from the rear bumper detection area when you wash your vehicle. E253664 The detection area is in the center of the rear bumper. Vehicles With a Trailer Hitch E253799 The detection area is on the left-hand side and right-hand side of the hitch, between the exhaust and the hitch. Avoid the following actions when using the hands-free opening feature: • • • Making physical contact with the bumper. Holding your foot under the bumper. Sweeping your foot from side to side, or kicking at an odd angle. 78 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Security Replacement Keys PASSIVE ANTI-THEFT SYSTEM Note: Your vehicle comes equipped with two integrated keyhead transmitters or two intelligent access keys. Note: The system is not compatible with non-Ford aftermarket remote start systems. Use of these systems may result in vehicle starting problems and a loss of security protection. The integrated keyhead transmitter functions as a programmed ignition key that operates all the locks and starts the vehicle, as well as a remote control. Note: Metallic objects, electronic devices or a second coded key on the same key chain may cause vehicle starting problems if they are too close to the key when starting the engine. Prevent these objects from touching the coded key while starting the engine. Switch the ignition off, move all objects on the key chain away from the coded key and restart the engine if a problem occurs. The intelligent access key functions as a programmed key that operates the driver door lock and activates the intelligent access with push button start system, as well as a remote control. If your programmed transmitters or standard SecuriLock coded keys (integrated keyhead transmitters only) are lost or stolen and you do not have an extra coded key, you will need to have your vehicle towed to an authorized dealer. You need to erase the key codes from your vehicle and program new coded keys. Note: Do not leave a duplicate coded key in the vehicle. Always take your keys and lock all doors when leaving the vehicle. SecuriLock® Store an extra programmed key away from the vehicle in a safe place to help prevent any inconveniences. See your authorized dealer to purchase additional spare or replacement keys. The system is an engine immobilization system. It is designed to help prevent the engine from being started unless a coded key programmed to your vehicle is used. Using the wrong key may prevent the engine from starting. A message may appear in the information display. Programming a Spare Intelligent Access Key See your authorized dealer to have additional keys programmed to your vehicle. If you are unable to start the engine with a correctly coded key, a malfunction has happened and a message may appear in the information display. ANTI-THEFT ALARM Automatic Arming The system will warn you of an unauthorized entry to your vehicle. It will be triggered if any door, the luggage compartment or the hood is opened without using the key, remote control or keyless entry keypad. The vehicle arms immediately after you switch the ignition off. Automatic Disarming Switching the ignition on with a coded key disarms the vehicle. The direction indicators will flash and the horn will sound if unauthorized entry is attempted while the alarm is armed. 79 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Security Take all remote controls to an authorized dealer if there is any potential alarm problem with your vehicle. Arming the Alarm The alarm is ready to arm when there is not a key in your vehicle. Electronically lock your vehicle to arm the alarm. Disarming the Alarm Disarm the alarm by any of the following actions: • • • Unlock the doors or luggage compartment with the remote control or keyless entry keypad. Switch your vehicle on or start your vehicle. Use a key in the driver door to unlock your vehicle, then switch your vehicle on within 12 seconds. Note: Pressing the panic button on the remote control will stop the horn and signal indicators, but will not disarm the system. 80 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Steering Wheel ADJUSTING THE STEERING WHEEL - VEHICLES WITH: MANUAL ADJUSTABLE STEERING COLUMN WARNING: Do not adjust the steering wheel when your vehicle is moving. Note: Make sure that you are sitting in the correct position. See Sitting in the Correct Position (page 141). E279962 3. Lock the steering column. ADJUSTING THE STEERING WHEEL - VEHICLES WITH: POWER ADJUSTABLE STEERING COLUMN WARNING: Do not adjust the steering wheel when your vehicle is moving. E279960 Note: Make sure that you are sitting in the correct position. See Sitting in the Correct Position (page 141). 1. Unlock the steering column. 2. Adjust the steering wheel to the desired position. 81 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Steering Wheel Note: The steering column may begin to move again. 4. When the steering column stops, continue holding the control for a few seconds. 5. Repeat for each direction as necessary. A new stopping position sets. The next time you tilt or telescope the steering column, it stops just short of the end of the column position. Memory Feature You can save and recall the steering column position with the memory function. See Memory Function (page 147). E261582 Pressing the adjustment control during a memory recall cancels the operation. Use the control on the side of the steering column to adjust the position. Easy Entry and Exit Feature To adjust: • Tilt: Press the top or bottom of the control. • Telescope: Press the front or rear of the control. The column moves up when you switch the ignition off. Switch the ignition on to return the system to its previous settings. You can switch this feature on or off through the touchscreen. See Settings (page 454). End of Travel Position Note: If you press any adjustment or memory button when in easy exit mode, the system cancels the operation. The steering column sets a stopping position just short of the end of the column position to prevent damage to the steering column. A new stopping position sets if the steering column encounters an object when tilting or telescoping. Note: Depending on your vehicle, the column may move up and in. To reset the steering column to its normal stopping position: 1. Confirm there is nothing obstructing the motion of the steering column. 2. Press and hold the steering column control until the steering column stops moving. 3. Press the steering column control again. 82 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Steering Wheel Press to access the previous media selection. AUDIO CONTROL E265045 Press to access the next media selection. E265044 VOICE CONTROL The controls are on the steering wheel. Press and release to activate voice recognition. E142599 E280796 CRUISE CONTROL - VEHICLES WITH: ADAPTIVE CRUISE CONTROL WITH LANE CENTERING E280795 You can operate the following functions with the control: Press to decrease volume level. E280798 E280802 See About Adaptive Cruise Control With Lane Centering (page 236). Press to increase volume level. E280803 Press to silence the current media E268549 Press to access phone mode or to answer a phone call. Press to end a phone call. E265040 83 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Steering Wheel INFORMATION DISPLAY CONTROL CRUISE CONTROL - VEHICLES WITH: ADAPTIVE CRUISE CONTROL WITH STOP AND GO E280795 E289570 See Information Displays (page 112). See About Adaptive Cruise Control With Stop and Go (page 236). HEATED STEERING WHEEL (IF EQUIPPED) CRUISE CONTROL - VEHICLES WITH: CRUISE CONTROL The heated steering wheel button is on the climate controls. Press the button to switch the heated steering wheel on and off. Note: You can use the heated steering wheel only when the engine is running. Note: The system uses a sensor and is designed to control the temperature of the steering wheel and to prevent it from overheating. Note: In warm temperatures, the steering wheel quickly reaches its maximum temperature and the system reduces the current to the heating element. This could cause you to think that the system has stopped working but it has not. This is normal. E280796 See About Cruise Control (page 234). 84 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Steering Wheel HORN E270945 85 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wipers and Washers Intermittent Wipe WINDSHIELD WIPERS Push the lever up or down to operate the windshield wiper. E270969 E295997 A Shortest wipe interval. B Intermittent wipe. C Longest wipe interval. Use the rotary control to adjust the intermittent wipe interval. A E295996 Speed Dependent Wipers A Single wipe. B Intermittent wipe. C Normal wipe. D High-speed wipe. When your vehicle speed increases, the interval between wipes decreases. AUTOWIPERS (IF EQUIPPED) Note: Fully defrost the windshield before you switch the windshield wipers on. Wet or winter driving conditions with ice, snow or salty road mist can cause inconsistent and unexpected wiping or smearing. Note: Make sure that you switch the windshield wipers off before entering a car wash. Note: If streaks or smears appear on the windshield, clean the windshield and the wiper blades. If that does not resolve the issue, install new wiper blades. Note: Do not operate the wipers on a dry windshield. This may scratch the glass, damage the wiper blades or cause the wiper motor to burn out. Always use the windshield washers before wiping a dry windshield. 86 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wipers and Washers Note: If streaks or smears appear on the windshield, clean the windshield and the wiper blades. If that does not resolve the issue, install new wiper blades. Note: If you switch autolamps and autowipers on, the headlamps turn on when the windshield wipers continuously operate. Autowipers Settings Autowipers defaults to on and remains on until you switch it off in the information display. When you switch off autowipers, the wipers operate in intermittent mode. E295997 A High sensitivity. B Autowipers On. C Low sensitivity. WINDSHIELD WASHERS Use the rotary control to adjust the sensitivity of the autowipers. When you select low sensitivity, the wipers operate when the sensor detects a large amount of water on the windshield. When you select high sensitivity, the wipers operate when the sensor detects a small amount of water on the windshield. Keep the outside of the windshield clean. The rain sensor is very sensitive and the wipers may operate if dirt, mist or insects hit the windshield. E242323 In these conditions, you can do the following: • Lower the sensitivity of the autowipers to reduce the amount of smearing on the windshield. • Switch to normal or high-speed wipe. • Switch autowipers off. E270967 Pull the lever toward you to operate the windshield washers. When you release the lever, the wipers operate for a short time. When activated, a courtesy wipe occurs a short time after the wipers stop to clear any remaining washer fluid. Note: Fully defrost the windshield before you switch the windshield wipers on. Note: You can switch courtesy wipe on or off in the touchscreen. See Settings (page 454). Note: Make sure that you switch the windshield wipers off before entering a car wash. Note: Do not operate the washers when the washer reservoir is empty. This could cause the washer pump to overheat. 87 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wipers and Washers Front Camera Washer (If Equipped) Rear Window Washer Operating the windshield washer also turns on the front camera washer. REAR WINDOW WIPER AND WASHERS Rear Window Wiper E242432 Push the lever away from you to operate the rear window washer. When you release the lever, the wipers operate for a short time. Do not operate the washers when the washer reservoir is empty. This could cause the washer pump to overheat. C Rear Camera Washer (If Equipped) E242324 A Intermittent wipe. B Continuous wipe. C Rear window wiper off. Switching on the rear washer also turns on the rear camera washer. Depending on your vehicle, when you switch on the front wipers and move the gearshift lever to reverse (R), the rear intermittent wipe may turn on. Note: Make sure you switch the rear window wiper off before entering a car wash. 88 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Lighting Turn the dial to make a selection. GENERAL INFORMATION Note: The indicator illuminates next to the active selection. Condensation in the Exterior Front Lamps and Rear Lamps Lamps off. Exterior front lamps and rear lamps have vents to accommodate normal changes in air pressure. E265031 Parking lamps, instrument panel lamps, license plate lamps and rear lamps. Condensation can be a natural by-product of this design. When moist air enters the lamp assembly through the vents, there is a possibility that condensation can occur when the temperature is cold. When normal condensation occurs, a fine mist can form on the interior of the lens. The fine mist eventually clears and exits through the vents during normal operation. Autolamps. E281240 Headlamps on. E270968 Note: The lighting control defaults to autolamps every time you switch your vehicle on. Clearing time may take as long as 48 hours under dry weather conditions. Switching High Beam Headlamps On and Off Examples of acceptable condensation are: • The presence of a fine mist (no streaks, drip marks or large droplets). • A fine mist covers less than 50% of the lens. Examples of unacceptable condensation are: • A water puddle inside the lamp. • Streaks, drip marks or large droplets present on the interior of the lens. If you see any unacceptable condensation, have your vehicle checked by an authorized dealer. E248603 Push the lever away from you to switch the high beam on. LIGHTING CONTROL Lighting Control Selections Push the lever forward again or pull the lever toward you to switch the high beams off. E281337 89 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Lighting Flashing High Beam Headlamps Windshield Wiper Activated Headlamps When you switch the autolamps on, the headlamps turn on within 10 seconds of switching the wipers on. They turn off approximately 60 seconds after you switch the windshield wipers off. The headlamps do not turn on with the wipers: • During a single wipe. • When using the windshield washers. • If the wipers are in intermittent mode. E248604 Pull the lever toward you and release it to flash the high beam headlamps. Note: If you switch the autolamps and the autowipers on, the headlamps turn on when the windshield wipers continuously operate. AUTOLAMPS INSTRUMENT LIGHTING DIMMER WARNING: The system does not relieve you of your responsibility to drive with due care and attention. You may need to override the system if it does not turn the headlamps on in low visibility conditions, for example daytime fog. The instrument lighting dimmer buttons are on the lighting control. E291299 Autolamps turn the headlamps on in low light situations or when the wipers operate. Repeatedly press one of the buttons to adjust the brightness. E296433 Switch the lighting control to the autolamps position. HEADLAMP EXIT DELAY E281240 Note: The lighting control defaults to autolamps each time you switch your vehicle on. After you switch the ignition off, you can switch the headlamps on by pulling the direction indicator lever toward you. You will hear a short tone. The headlamps will switch off automatically after three minutes with any door open or 30 seconds after the last door has been closed. You can cancel this feature by pulling the direction indicator toward you again or switching the ignition on. The headlamps remain on for a period of time after you switch the ignition off. Use the touchscreen to adjust the period of time that the headlamps remain on. Note: If you switch the autolamps on, you cannot switch the high beams on until the system turns the low beams on. 90 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Lighting DAYTIME RUNNING LAMPS VEHICLES WITH: CONFIGURABLE DAYTIME RUNNING LAMPS DAYTIME RUNNING LAMPS VEHICLES WITH: DAYTIME RUNNING LAMPS (DRL) WARNING: The daytime running lamps system does not activate the rear lamps and may not provide adequate lighting during low visibility driving conditions. Make sure you switch the headlamps on, as appropriate, during all low visibility conditions. Failure to do so may result in a crash. WARNING: The daytime running lamps system does not activate the rear lamps and may not provide adequate lighting during low visibility driving conditions. Make sure you switch the headlamps on, as appropriate, during all low visibility conditions. Failure to do so may result in a crash. The system turns the lamps on in daylight conditions. Switch the daytime running lamps on or off using the touchscreen: To switch the system on, switch the lighting control to any position except headlamps. 1. Select Settings. See Settings (page 454). 2. Select Vehicle. 3. Select Lighting. FRONT FOG LAMPS (IF EQUIPPED) The daytime running lamps turn on when: 1. The lamps are on in the information display. 2. You switch the ignition on. 3. The transmission is not in park (P) for vehicles with automatic transmissions or you release the parking brake for vehicles with manual transmissions. 4. The lighting control is in the autolamps position. 5. The headlamps are off. Switching the Front Fog Lamps On or Off Only switch the front fog lamps on during reduced visibility. You can switch the front fog lamps on if any of the following occur: • You set the lighting control to the parking lamps position. • You set the lighting control to the headlamps position. • You set the lighting control to the autolamps position and the headlamps are on. The other lighting control switch positions do not turn on the daytime running lamps. If the daytime running lamps are off in the information display, the lamps stay off in all switch positions. The front fog lamp button is on the lighting control. Press the button to switch the front fog lamps on or off. 91 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Lighting Note: The brightness of the daytime running lamps decreases when the front fog lamps are switched on. The system only works with the lighting control in the autolamp position. You can switch the system on or off in the touchscreen. Front Fog Lamp Indicator Note: There is a delay of two to five seconds before the system operates when you drive your vehicle. It illuminates when you switch the front fog lamps on. Note: The system is only active at speeds above 3 mph (5 km/h). ADAPTIVE HEADLAMPS (IF System Check (If Equipped) EQUIPPED) The headlamp beams move in the same direction as the steering wheel. This provides more visibility when driving around curves. The system has a power-up movement check feature. When you start your vehicle, the lamps track left to right, then back to center to alert the driver that the system is working properly. A. Without adaptive headlamps. B. With adaptive headlamps. DIRECTION INDICATORS Switching the Direction Indicators On and Off A E242676 B Push the lever up or down to switch the direction indicators on. Note: Tap the lever up or down to make the direction indicators flash three times. Set the lever to the middle position to switch the direction indicators off. E161714 92 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Lighting Direction Indicator Interior Lamp Function Flashes when you switch the direction indicators on. Press to switch the interior lamp function on and off. Note: An increase in the rate of flashing warns of a failed indicator bulb. When the interior lamp function is off and you open a door, the courtesy and door lamps stay off. INTERIOR LAMPS When the interior lamp function is on and you open a door, the courtesy and door lamps turn on. The lamps turn on under the following conditions: • You open any door. • You press a button on the remote control. • You press the all lamps on button on the overhead console. Note: The indicator lamp lights amber when the door function is off. Rear Interior Lamps Front Interior Lamp E281230 The front interior lamp switches are on the overhead console. E281231 Note: The position of each button on the overhead console depends on your vehicle. The rear interior lamps may be above the rear seat or above the rear windows. Press to switch the lamps on or off. All Lamps On or Off Press to switch all interior lamps on or off. Note: If you switch the rear lamps on through the overhead console, you cannot switch them off with the rear lamp switch. Individual Map Lamps Press to switch the left-hand individual dome lamp on and off. E262193 Press to switch the right-hand individual dome lamp on and off. 93 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Lighting AMBIENT LIGHTING VEHICLES WITH: 8 INCH INFORMATION AND ENTERTAINMENT DISPLAY SCREEN (IF EQUIPPED) AMBIENT LIGHTING VEHICLES WITH: 10.1 INCH INFORMATION AND ENTERTAINMENT DISPLAY SCREEN (IF EQUIPPED) Use the touchscreen to select the following: Use the touchscreen to select the following: Select the settings option on the feature bar. Select the settings option on the feature bar. E280315 E280315 Select ambient lighting. Select ambient lighting. E280617 E280617 E280369 Switching Ambient Lighting On Touch a color once. Changing the Color Touch any color once. Adjusting the Brightness Drag the selected color up or down. Switching Ambient Lighting Off E280370 Touch the selected color once or drag the selected color down to zero brightness. Switching Ambient Lighting On Touch a color once. 94 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Lighting Changing the Color Touch any color once. Adjusting the Brightness Drag the selected color left or right. Switching Ambient Lighting Off Touch the selected color once or drag the selected color left to zero brightness. 95 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Automatic High Beam Control (If Equipped) When active, the high beams turn on if: • The ambient light level is low enough. • There is no traffic in front of your vehicle. • The vehicle speed is greater than approximately 32 mph (51 km/h). ABOUT AUTOMATIC HIGH BEAM CONTROL The system turns on high beams if it is dark enough and no other traffic is present. If it detects an approaching vehicle’s headlamps or tail lamps, or street lighting ahead, the system turns the high beams off. Low beams remain on. When active, the high beams turn off if: • The ambient light level is high enough that high beams are not required. • The system detects an approaching vehicle's headlamps or tail lamps. • The system detects severe rain, snow or fog. • The camera is blocked. • The vehicle speed falls below approximately 27 mph (44 km/h). A camera sensor, centrally mounted behind the windshield of your vehicle, continuously monitors conditions to turn the high beams on and off. SWITCHING AUTOMATIC HIGH BEAM CONTROL ON AND OFF Note: The deactivation speed is lower on curves. WARNING: Do not use the system in poor visibility, for example fog, heavy rain, spray or snow. Note: High beam reactivation may be delayed in certain curvy road situations. Note: The system may not operate properly if the sensor is blocked. Keep the windshield free from obstruction or damage. Use the touchscreen to select the following: Select Settings. See Settings (page 454). 2. Select Vehicle. 3. Select Lighting. 1. Note: The system may not operate properly in cold or inclement conditions. You can switch on the high beams by overriding the system. Note: If the system detects a blockage, for example bird droppings, bug splatter, snow or ice, the system goes into low beam mode until you clear the blockage. A message may appear in the information display if the camera is blocked. Activating the Automatic High Beam Control E281240 Switch the lighting control to the autolamps position. See Autolamps (page 90). Note: Using much larger tires or equipping vehicle accessories such as snowplows can modify your vehicle's ride height and degrade automatic high beam control performance. Note: The lighting control defaults to autolamps each time you switch your vehicle on. 96 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Automatic High Beam Control (If Equipped) AUTOMATIC HIGH BEAM CONTROL INDICATORS The indicator illuminates to confirm when the system is ready to assist. OVERRIDING AUTOMATIC HIGH BEAM CONTROL WARNING: The system does not relieve you of your responsibility to drive with due care and attention. You may need to override the system if it does not turn the high beams on or off. WARNING: You may need to override the system when approaching other road users. WARNING: You may need to override the system during inclement weather. E248603 Push the lever away from you to switch between high beam and low beam. 97 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Windows and Mirrors Lift the switch fully and release it. Press or lift it again to stop the window. POWER WINDOWS Resetting One-Touch Up WARNING: Do not leave children unattended in your vehicle and do not let them play with the power windows. Failure to follow this instruction could result in personal injury. Start the engine. 1. WARNING: When closing the power windows, verify they are free of obstruction and make sure that children and pets are not in the proximity of the window openings. 2. 3. 4. 5. 6. Lift and hold the window switch until you fully close the door window. Continue to hold the switch for a few seconds after you close the window. Release the window switch. Press and hold the window switch until you fully open the door window. Release the window switch. Lift and hold the window switch until you fully close the window. Test for correct window operation by carrying out the one-touch down and one-touch up features. Bounce-Back The window will stop automatically while closing. It reverses some distance if there is an obstacle in the way. E295317 Overriding the Bounce-Back Feature Note: You may hear a pulsing noise when just one of the windows is open. Lower the opposite window slightly to reduce this noise. WARNING: If you override bounce-back, the window does not reverse if it detects an obstacle. Take care when closing the windows to avoid personal injury or damage to your vehicle. Press the switch to open the window. Lift the switch to close the window. One-Touch Down The window stops if you release the switch before the window fully closes. Pull up the window switch and hold within a few seconds of the window reaching the bounce-back position. The window travels up with no bounce-back protection. Note: One-touch down applies to the front windows only. Press the switch fully and release it. Press again or lift it to stop the window. One-Touch Up Note: One-touch up applies to the front windows only. 98 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Windows and Mirrors Window Lock EXTERIOR MIRRORS Power Exterior Mirrors WARNING: Do not adjust the mirrors when your vehicle is moving. This could result in the loss of control of your vehicle, serious personal injury or death. E295318 Press the control to lock or unlock the rear window controls. It illuminates when you lock the rear window controls. Accessory Delay You can use the window switches for several minutes after you switch the ignition off or until you open either front door. E295322 GLOBAL OPENING You can use the remote control to open the windows with the ignition off. Note: You can enable or disable this feature in the information display, or see an authorized dealer. See General Information (page 112). A Power-folding mirror control. B Window lockout. C Adjustment control. D Right-hand mirror. E Left-hand mirror. To adjust your mirrors, switch your vehicle on (with the ignition in accessory mode or the engine running) and then: 1. Select the mirror you want to adjust. The control lights. 2. Use the adjustment control to adjust the position of the mirror. 3. Press the mirror control again. The control light turns off. Note: To operate this feature, accessory delay must not be active. Remote Control Front Windows You can open the windows for a short time after you unlock your vehicle with the remote control. After you unlock your vehicle, press and hold the remote control unlock button to open the windows. Release the button once movement starts. Press the lock or unlock button to stop movement. 99 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Windows and Mirrors Fold-Away Exterior Mirrors To reset the power-fold feature, use the power-folding mirror control to fold and unfold the mirrors. You may hear a loud noise as you reset the power-folding mirrors. This sound is normal. Repeat this process as needed each time you manually fold the mirrors. Push the mirror toward the door window glass. Make sure that you fully engage the mirror in its support when returning it to its original position. Auto-Folding Mirrors (If Equipped) Heated Exterior Mirrors The exterior mirrors automatically fold in toward the glass after you place the transmission into park (P), turn off the vehicle, open and close the driver's side door and lock the vehicle. The exterior mirrors automatically unfold and return to their driving position after you unlock the vehicle and open and close the driver's side door. See Heated Exterior Mirrors (page 139). Memory Mirrors (If Equipped) You can save and recall the mirror positions through the memory function. See Memory Function (page 147). Auto-dimming Feature (If Equipped) You can switch this feature on and off through the information display. See General Information (page 112). The driver exterior mirror dims when the interior auto-dimming mirror turns on. You can fold the mirrors on demand by pressing the power-folding mirror control on the door. The control lights and the mirrors fold in toward the glass. Press the control again to unfold the mirrors. The control light turns off. Direction Indicator Mirrors (If Equipped) When the vehicle is running, the forward-facing portion of the appropriate mirror housing blinks when you switch on the direction indicator. Note: If you use the power-folding control to fold the mirrors on demand with the auto fold feature on, you must use the control again to unfold them. Puddle Lamps (If Equipped) The lamps on the bottom part of the mirror housing light when you use your transmitter to unlock the doors or when you open a door. Loose Mirror If you manually fold your power-folding mirrors, they may not work properly even after you re-position them. You need to reset them if: • The mirrors vibrate when you drive. • The mirrors feel loose. • The mirrors do not stay in the folded or unfolded position. • One of the mirrors is not in its normal driving position. Blind Spot Information System See Blind Spot Information System (page 254). 100 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Windows and Mirrors INTERIOR MIRROR SUN VISORS WARNING: Do not adjust the mirrors when your vehicle is moving. This could result in the loss of control of your vehicle, serious personal injury or death. Note: Do not clean the mirror housing or glass with harsh abrasives, fuel or other petroleum-based cleaning products. You can adjust the interior mirror to your preference. Some mirrors also have a second pivot point. This lets you move the mirror head up or down and from side to side. E138666 Rotate the sun visor toward the side window and extend it rearward for extra shade. Manual Dimming Mirror Illuminated Vanity Mirror Pull the tab below the mirror toward you to reduce the effect of bright light from behind. Automatic Dimming Mirror (If Equipped) Note: Do not block the sensors on the front and back of the mirror. A rear center passenger or raised rear center head restraint may also block light from reaching the sensor. The mirror dims to reduce the effect of bright light from behind. It returns to normal when the bright light from behind is no longer present or if you shift into reverse (R). E162197 Lift the cover to switch the lamp on. MOONROOF WARNING: Do not leave children unattended in your vehicle and do not let them play with the moonroof. Failure to follow this instruction could result in personal injury. 101 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Windows and Mirrors C Sunshade open. Press and release to open the sunshade. The sunshade opens automatically with the moonroof. You can also open the sunshade with the moonroof closed. D Sunshade close. Press and release to close the sunshade. WARNING: When closing the moonroof, verify that it is free of obstruction and make sure that children and pets are not in the proximity of the roof opening. The moonroof controls are located on the overhead console and have a one-touch open and close feature. To stop it during one-touch operation, press the control a second time. Note: The sunshade stops short of its fully opened position for the comfort of rear passengers. To open the sunshade fully, press the control again. Opening and Closing the Moonroof Note: When closing the sunshade stops at the first panel for the dual panel moonroof. Press and release again to continue to fully close sunshade. E295253 A Moonroof open. Press and release to open the moonroof. B Moonroof vent/close. Press and release to vent or close the moonroof. 102 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Windows and Mirrors Rear SunShade Opening and Closing (If Equipped) E297640 A Sunshade close. Press and release to close the sunshade. B Sunshade open. Press and release to open the sunshade. The sunshade opens automatically with the moonroof. You can also open the sunshade with the moonroof closed. Note: Rear sunshade open and close controls may be located on the rear console or fold down armrest bezel. Note: The sunshade stops short of its fully opened position for the comfort of rear passengers. To open the sunshade fully, press the control again. Bounce-Back The moonroof automatically reverses some distance if an obstacle is detected while closing. To override this feature, press and hold the moonroof close control within two seconds after the roof comes to a stop following a bounce-back reversal. 103 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Instrument Cluster GAUGES 4 Inch Display E282227 A Tachometer. B Information display. C Speedometer. D Fuel gauge. E Engine coolant temperature gauge. Information Display Information that appears depends on your vehicle settings. See General Information (page 112). 104 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Instrument Cluster 6 Inch Display E282067 A Tachometer. B Information bar. C Speedometer. D Fuel gauge. E Information display. F Engine coolant temperature gauge. Distance to Empty - Indicates the approximate distance your vehicle can travel on the fuel remaining in the tank. Changes in driving pattern can cause the value to not only decrease but also increase or stay constant for periods of time. Information Bar Displays information related to the navigation, outside air temperature, odometer and distance to empty. Information Display Information that appears depends on your vehicle settings. See General Information (page 112). 105 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Instrument Cluster 12 Inch Display E281475 A Tachometer. B Speedometer. C Information bar. D Information display. E Fuel gauge. Information Bar Information Display Displays information related to the current audio source, navigation, outside air temperature and distance to empty. Information that appears depends on current gauge view and on-demand settings. See General Information (page 112). Distance to Empty - Indicates the approximate distance your vehicle can travel on the fuel remaining in the tank. Changes in driving pattern can cause the value to not only decrease but also increase or stay constant for periods of time. Engine Coolant Temperature Gauge Indicates engine coolant temperature. At normal operating temperature, the level indicator will be in the normal range. If the engine coolant temperature exceeds the normal range, stop your vehicle as soon as safely possible, switch off the engine and let the engine cool. 106 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Instrument Cluster Note: Some warning indicators appear in the information display and function the same as a warning lamp, but do not display when you start your vehicle. WARNING: Do not remove the coolant reservoir cap when the engine is on or the cooling system is hot. Wait 10 minutes for the cooling system to cool down. Cover the coolant reservoir cap with a thick cloth to prevent the possibility of scalding and slowly remove the cap. Failure to follow this instruction could result in personal injury. Adaptive Cruise Control (If Equipped) The speed control system indicator light changes color to E144524 indicate what mode the system is in. See About Adaptive Cruise Control With Stop and Go (page 236). Fuel Gauge On (white light): Illuminates when you switch on the adaptive cruise control system. Turns off when the speed control system is turned off. The fuel gauge indicates about how much fuel is in the fuel tank. The arrow adjacent to the fuel pump symbol indicates on which side of your vehicle the fuel filler door is located. Engaged (green light): Illuminates when you engage the adaptive cruise control system. Turns off when you disengage the speed control system. Note: The fuel gauge may vary slightly when your vehicle is moving or on a slope. Anti-Lock Braking System Low Fuel Reminder If it illuminates when you are driving, this indicates a system error. You continue to have the normal braking (without ABS) unless the brake system warning lamp also illuminates. Have the system checked by an authorized dealer. A low fuel level reminder displays and sounds when the distance to empty reaches 75 mi (120 km) to empty for MyKey, and at 50 mi (80 km), 25 mi (40 km), 10 mi (20 km) and 0 mi (0 km) for all vehicle keys. Note: The low fuel reminder can appear at different fuel gauge positions depending on fuel economy conditions. This variation is normal. Automatic High Beam Control (If Equipped) Illuminates when this feature is on. See About Automatic High Beam Control (page 96). WARNING LAMPS AND INDICATORS Auto Hold Active The following warning lamps and indicators alert you to a vehicle condition that may become serious. Some lamps illuminate when you start your vehicle to make sure they work. If any lamps remain on after starting your vehicle, refer to the respective system warning lamp for further information. Illuminates when the system holds your vehicle stationary. E197933 107 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Instrument Cluster Auto Hold Unavailable E197934 • Illuminates when the system is on, but unavailable to hold your vehicle stationary. • You apply the parking brake with the ignition on. Your vehicle has a brake fault or low brake fluid level, regardless of parking brake position. If the lamp illuminates when you are moving, you may have the E270480 parking brake applied. Make sure the parking brake is off. Have your vehicle checked as soon as possible if the lamp continues to illuminate. Auto Start-stop (If Equipped) Illuminates when the engine shuts down or in conjunction with a message. Battery If it illuminates while driving, it indicates a system error. Switch off all unnecessary electrical equipment and have the system checked by an authorized dealer immediately. Cruise Control (If Equipped) Blind Spot Monitor (If Equipped) Direction Indicator Illuminates when you switch this feature off or in conjunction with E151262 a message. See Blind Spot Information System (page 254). Illuminates when you switch on the left or right direction indicator or the hazard flasher. If the indicators stay on or flash faster, check for a burned out bulb. See Changing a Bulb (page 328). Illuminates when you switch this feature on. E71340 Brake System Warning Lamp Door Ajar Illuminates when the ignition is on and any door is not completely closed. WARNING: Driving your vehicle with the warning lamp on is dangerous. A significant decrease in braking performance may occur. It may take you longer to stop your vehicle. Have your vehicle checked as soon as possible. Driving extended distances with the parking brake engaged can cause brake failure and the risk of personal injury. Electric Park Brake Illuminates or flashes when the electric parking brake has a system error. See Electric Parking Brake (page 207). E146190 Note: Indicators vary depending on region. This lamp is a dual function lamp and illuminates when: 108 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Instrument Cluster Front Fog Lamps (If Equipped) Engine or Motor Coolant Temperature Illuminates when you switch the front fog lamps on. Illuminates when your vehicle coolant temperature is high. Stop your vehicle as soon as possible, switch off your vehicle and let it cool. See Engine Coolant Check (page 317). High Beam Illuminates when you switch the high beam headlamps on. It flashes when you use the headlamp flasher. Engine Oil If it illuminates with the engine running or when you are driving, this indicates a system error. Stop your vehicle as soon as it is safe to do so and switch the engine off. Check the engine oil level. See Engine Oil Check (page 315). Hill Descent (If Equipped) Illuminates when you switch hill descent on. Hood Ajar Note: Do not resume your journey if it illuminates despite the level being correct. Have the system checked by an authorized dealer immediately. E246598 Fasten Seatbelt Lamps On Illuminates and a tone sounds to remind you to fasten your E71880 seatbelt. See Seatbelt Reminder (page 42). Illuminates when you switch the low beam headlamps or the parking lamps on. Liftgate Ajar Fasten Rear Seatbelt (If Equipped) E206718 Illuminates when the ignition is on and the hood is not completely closed. Illuminates when the liftgate is not completely closed. Illuminates and a tone sounds to signal the rear seatbelts are not fastened. E162453 Low Beam Warning Front Airbag If it fails to illuminate when you start your vehicle, continues to E67017 flash or remains on, it indicates there is a system error. Have the system checked by an authorized dealer. E181350 Illuminates when the low beam headlamp bulb is not functioning properly. Low Fuel Level Illuminates when the fuel level is low or the fuel tank is nearly empty. Refuel as soon as possible. 109 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Instrument Cluster Low Tire Pressure Warning Normally, it illuminates until the engine is cranked and automatically turns off if no system errors are present. However, if after 15 seconds it flashes eight times, this indicates that your vehicle is not ready for Inspection and Maintenance (I/M) testing. See Catalytic Converter (page 191). Illuminates when your tire pressure is low. If the lamp remains on with the engine running or when driving, check your tire pressure as soon as possible. It also illuminates momentarily when you switch the ignition on to confirm the lamp is functional. If it does not illuminate when you switch the ignition on, or begins to flash at any time, have the system checked by an authorized dealer. If it illuminates when the engine is running this indicates a system error. The On Board Diagnostics system has detected a error in the vehicle emission control system. E132353 If it flashes, engine misfire may be occurring. Continuing to drive your vehicle may cause reduced power or the engine to stop. Failure to respond to the warning lamp may cause component damage not covered by the vehicle Warranty. Have your vehicle checked as soon as possible. Powertrain Fault Stability Control Illuminates when the system detects a powertrain or an 4WD fault. Contact an authorized dealer as soon as possible. It flashes when the system is active. If it remains illuminated E138639 or does not illuminate when you switch the ignition on, this indicates a system error. During a system error the system switches off. Have the system checked by an authorized dealer immediately. See Using Stability Control (page 216). Low Washer Fluid Illuminates when the windshield washer fluid is low. Ready to Drive (If Equipped) Illuminates when you have switched on your vehicle and it E224090 is ready to drive. A corresponding message may appear stating ready to drive. Stability Control Off Illuminates when you switch the system off. It goes out when you E130458 switch the system back on or when you switch the ignition off. Service Engine Soon It illuminates when you switch the ignition on prior to engine start to check the bulb and to indicate whether your vehicle is ready for Inspection and Maintenance (I/M) testing. Stop Safely Now (If Equipped) Illuminates if your vehicle has an electrical component fault or failure that will cause your vehicle to shutdown or enter into a limited operating mode. You may also see a message. E144693 110 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Instrument Cluster AUDIBLE WARNINGS AND INDICATORS Key in Ignition Warning Chime Sounds when you open the driver's door and you have left the key in the ignition. Keyless Warning Alert (If Equipped) Sounds the horn twice when you exit your vehicle with the intelligent access key, after the last door is closed and your keyless vehicle is in RUN, indicating your vehicle is still on. Headlamps On Warning Chime Sounds when you remove the key from the ignition and open the driver's door and you have left the headlamps or parking lamps on. Parking Brake On Warning Chime Sounds when you have left the parking brake on and drive your vehicle. If the warning chime remains on after you have released the parking brake, have the system checked by an authorized dealer immediately. 111 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Return Button GENERAL INFORMATION Use the return button to go back or to exit. OK Button WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Use the OK button to make a selection. You can also use it to scroll through a menu. Menu Button Use the menu button on the main screen to display the submenu. 4 Inch Display Menu This icon shows the features on or off status. A check in the box E204495 indicates the feature is on, and unchecked indicates the feature is off. Note: Some options may appear slightly different or not at all if the items are optional. You can control various systems on your vehicle using the quick action menu (QAM) buttons on the right-hand side of the steering wheel. The information display provides the corresponding information. Note: Some MyKey menu options only appear if MyKey is enabled and at least one MyKey is programmed. Information Display Controls A B C E250032 A Return button. B OK button. C Menu button. 112 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Trip Menu Trip Menu Trip 1 Trip 2 • • • • • Reset Individual Values Select Your Setting Configure View Select Your Setting Trip Odometer - Registers the distance traveled of individual journeys or the total distance since the function was last reset. Trip Timer - Registers the elapsed time of individual journeys or the total time since the function was last reset. Average Fuel - Indicates the average fuel consumption of individual journeys or the average fuel consumption since the function was last reset. Average Speed - Indicates the average vehicle speed of individual journeys or the average vehicle speed since the function was last reset. Distance to Empty - Indicates the approximate distance your vehicle can travel on the fuel remaining in the tank. Changes in driving pattern can cause the value to not only decrease but also increase or stay constant for periods of time. Note: Press and hold the OK button to reset your trip information. MyView MyView Digital Speedometer Fuel Economy Trip/Audio Eco Coach Calm Screen Driver Assist. Driver Assist. Eco Coach Select Your Setting 113 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Navigation Navigation Menu options covered in the SYNC chapter. See General Information (page 424). Audio Audio Menu options covered in the SYNC chapter. See General Information (page 424). Phone Phone Menu options covered in the SYNC chapter. See General Information (page 424). Settings Settings Information Contains vehicle status information. Select Your Setting. Display Language Select Your Setting Measure unit Temperature unit Tire Pressure Driver Assistance Select Your Setting Vehicle Maintenance Oil Level Select Your Setting Oil Life Brake Fluid Life Tire Pressure MyKey MyKey Info Create MyKey 114 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Note: Additional vehicle settings are available through your touchscreen. See Settings (page 454). Note: Some options may appear slightly different or not at all if the items are optional. 6 and 12 Inch Display Menu Note: Some MyKey menu options only appear if MyKey is enabled and at least one MyKey is programmed. This icon shows the features on or off status. A check in the box E204495 indicates the feature is on, and unchecked indicates the feature is off. Select Screens Select Screens Menu options covered in Personalized Settings. See Personalized Settings (page 117). Audio Audio Menu options covered in the SYNC chapter. See General Information (page 424). Navigation Navigation Menu options covered in the SYNC chapter. See General Information (page 424). Phone Phone Menu options covered in the SYNC chapter. See General Information (page 424). 115 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Settings Settings Brake Coach Oil Life Percent Oil Life Indication XXX% Hold Ok to Reset Tire Monitor Hold Ok to Reset Neutral Tow Hold Ok to Initialize Note: Additional vehicle settings are available through your touchscreen. See Settings (page 454). Display Setup Display Setup 1 Add Tachometer to View Speedometer units 1 Eco Coach 2 Driving History 1 12 Select Your Setting inch display only only 2 Hybrid Note: Additional display settings are available through your touchscreen. See Settings (page 454). Brake Coach The Brake Coach appears after the vehicle has come to a stop. It coaches you to brake in a manner that maximizes the amount of energy returned through the regenerative braking system. Hybrid Display Information (If Equipped) Displays unique hybrid vehicle information when you shut off your vehicle or come to a stop. The percent displayed is an indication of the regenerative braking efficiency with 100% representing the maximum amount of energy recovery. Brake Coach can be turned on or off in the settings menu. 116 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Trip Summary PERSONALIZED SETTINGS Displays upon shutting off your vehicle. The values are cumulative since you last started your vehicle. Select one of these options to display on your main screen. The information shown is the same as the This Trip on demand screen. See Personalized Settings (page 117). Note: Some options may appear slightly different or not at all if the items are optional. Select Screens Calm Screen Fuel Economy Trip 1 Trip 2 2 This Trip 2 EV Coach 2 Electric Efficiency Eco Coach Tire Pressure Intelligent 4WD Off Road Trailer Light Check Seatbelts Auto StartStop 1 Now Playing 16 inch display only only 2 Hybrid After making your selection • Some features offer more information by pressing the OK button. • You can also hold OK to reset your fuel economy, trip and average speed. 117 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Fuel Economy When you are accelerating or maintaining speed you will see a blue or white solid bar indicating vehicle power. You may also see a blue rectangular box which shows the power level at which the engine will turn on. An Instant Fuel Economy gauge is provided along with Average Fuel Economy. Average fuel economy is continuously averaged since the last reset. Hybrid features: • When the gasoline engine is off the instant fuel economy gauge is replaced with a electric driving message. • For Plug-in vehicles, both electric only and hybrid operation are included in the calculation. More electric only driving will result in greater average fuel economy. • • While viewing this screen you can reset your average fuel economy by pressing and holding OK. When your power level is within the box the color of the bar will be blue. This means you are in Electric operation and the engine is off. When your power level is outside of the box the color of the bar will be white. This means you are in Hybrid operation with a combination of the electric motor and the engine providing vehicle power. When you are decelerating with either your foot off the accelerator pedal or on the brake pedal you will see a green or white solid bar indicating the power being used to slow down the vehicle. You may also see a green rectangular box which shows the amount of power that can be recaptured by the regenerative braking system and returned to the high voltage battery. Trip 1 and 2 Provides trip timer, trip average fuel economy and total trip distance traveled. For hybrid vehicles, the trip also shows the distance traveled on electric power only. Hybrid Information (If Equipped) • This Trip Provides trip timer, trip average fuel economy, total trip distance traveled, and distance traveled on electric power only with the engine off. If the gasoline engine has not turned on during the trip then trip average fuel economy is not shown. This Trip automatically resets each time you start your vehicle. • EV Coach EV Coach can help you to get the most out of your vehicle’s electric driving and regenerative braking capabilities. When your power level is completely within the box the color of the bar will be all green. This means that the regenerative braking system is being used to efficiently slow the vehicle down and return the maximum percentage of energy to the high voltage battery. When your power level is outside of the green box then the bar will be white. This means that both the regenerative braking system and conventional braking system are being used. Electric Efficiency Note: This feature applies to Plug-in vehicles only. 118 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays This screen shows your average driving distance per kWh of electricity used on your plug-in hybrid vehicle. The value is calculated only when your available electric range is being used and the gasoline engine is off. INFORMATION MESSAGES Note: Depending on your vehicle options and instrument cluster type, not all of the messages will display or be available. Certain messages may be abbreviated or shortened depending upon which cluster type you have. Distance per full charge is also shown. This is an estimate of the electric range you would have if you plugged in and fully charged your vehicle right now. The higher your electric efficiency, the higher your distance per full charge. Your electric efficiency is affected by your driving style and route, climate control use, outside temperature and other factors. Best efficiency is achieved in mild ambient temperatures with mild to moderate acceleration and braking, moderate speeds and low climate control usage. E222314 Press the OK button to acknowledge and remove some messages from the information display. Other messages will be removed automatically after a short time. Certain messages need to be confirmed before you can access the menus. Active Park Message Action Active Park Fault The system requires service due to a malfunction. Have the system checked by an authorized dealer. Adaptive Cruise Control Message Action Adaptive Cruise Malfunction A radar malfunction is preventing the adaptive cruise from engaging. See About Adaptive Cruise Control With Stop and Go (page 236). Front Sensor Not Aligned Adaptive Cruise Not Available Conditions exist such that the adaptive cruise cannot function properly. See About Adaptive Cruise Control With Stop and Go (page 236). 119 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Message Action Adaptive Cruise Not Available Sensor Blocked See Manual The radar is blocked because of poor radar visibility due to bad weather or ice/mud/water in front of radar. Driver can typically clean the sensor to resolve. See About Adaptive Cruise Control With Stop and Go (page 236). Normal Cruise Active Adaptive Braking Off Displayed when the automatic braking has been disabled. Adaptive Cruise - Driver Resume Control Displayed when the adaptive cruise has reinstated controls to the driver. Adaptive Cruise Speed Too Low to Activate Displays when the vehicle speed is too slow to activate the adaptive cruise. Adaptive Headlamps Message Action Check Headlamp System See Manual Displays when a system error has occurred. Contact an authorized dealer as soon as possible. AdvanceTrac™ and Traction Control Message Action Service AdvanceTrac The system detects a condition that requires service. Contact an authorized dealer as soon as possible. AdvanceTrac Off The status of the AdvanceTrac system after you switched it off. AdvanceTrac On The status of the AdvanceTrac system after you switched it on. AdvanceTrac OFF in 4x4 LOW The system is off while the vehicle is in 4x4 low. AdvanceTrac SPORT MODE The status of the AdvanceTrac sport mode after you switched it on. Traction Control Off The status of the traction control system after you switched it off. Traction Control On The status of the traction control system after you switched it on. 120 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Alarm Message Action Vehicle Alarm To Stop Alarm, Start Vehicle. Alarm triggered due to unauthorized entry. See Anti-Theft Alarm (page 79). Battery and Charging System Message Action Check Charging System The charging system needs servicing. If the warning stays on or continues to come on, contact an authorized dealer as soon as possible. Charging System Service The charging system needs servicing. If the warning stays on Soon or continues to come on, contact an authorized dealer as soon as possible. Charging System Service The charging system needs servicing. Contact an authorized Now dealer as soon as possible. The battery management system determines that the 12V Battery State of Charge battery is at a low state of charge. Start the engine to charge Low the battery or charge the battery using an aftermarket battery charger. This message clears once you restart your vehicle and the battery state of charge has recovered. Turn Power Off To Save The battery management system determines that the battery is at a low state of charge. Turn the ignition off as soon as Battery possible to protect the battery. This message will clear once the vehicle has been started and the battery state of charge has recovered. Turning off unnecessary electrical loads will allow faster battery state-of-charge recovery. Low Battery Features Temporarily Turned Off Displayed when the battery management system detects an extended low-voltage condition. Various vehicle features will be disabled to help preserve the battery. Turn off as many of the electrical loads as soon as possible to improve system voltage. If the system voltage has recovered, the disabled features will operate again as normal. 121 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Blind Spot Information and Cross Traffic Alert System Message Action Blind Spot System Fault A system error has occurred. Contact an authorized dealer as soon as possible. Blind Spot Not Available The system sensors are blocked. See Blind Spot InformaSensor Blocked See tion System (page 254). Manual Cross Traffic Alert Applying Brakes The system detects a vehicle and automatically applied the brakes. Cross Traffic Not AvailThe blind spot information system and cross traffic alert able Sensor Blocked See system sensors are blocked. See Cross Traffic Alert (page Manual 258). Cross Traffic System Fault A system error has occurred. Contact an authorized dealer as soon as possible. Cross Traffic Alert Deac- The system automatically turns off and displays this message tivated Trailer Attached when you connect a trailer to the vehicle that does not have a trailer blind spot system or when you switch the trailer blind spot system off through the information display. See Cross Traffic Alert (page 258). Blind Spot Alert Deactiv- The system automatically turns off and displays this message ated Trailer Attached when you connect a trailer to the vehicle that does not have a trailer blind spot system or when you switch the trailer blind spot system off through the information display. See Blind Spot Information System (page 254). Doors and Locks Message Action Driver Door Ajar The driver door is not completely closed. Passenger Door Ajar The passenger door is not completely closed. Rear Left Door Ajar The rear left door is not completely closed. Rear Right Door Ajar The rear right door is not completely closed. Liftgate Ajar The liftgate is not completely closed. Hood Ajar The hood is not completely closed. 122 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Message Action Switches Inhibited Security Mode The system has disabled the door switches. Doors Locked Unlock Before Opening Displays when the door lock is turned on and you attempt to open the door. Driver Door Fault Use Inside Override Lever In Map Pocket Indicates a driver door fault that requires manually opening the door by the override lever. Contact an authorized dealer. Door Fault Service Required Indicates a fault with the electronic door system. Contact an authorized dealer. Child Lock Malfunction Service Required There is a system malfunction with the child locks. Contact an authorized dealer as soon as possible. Child Lock ON Indicates that the rear seat interior door release switches and power windows are switched off, preventing rear seat occupants from opening the doors or windows. Child Lock OFF Indicates that the rear seat interior door release switches and power windows are switched on. Factory Keypad Code {X The factory keypad code displays in the information display X X X X} after the system resets the keypad. See Passive Anti-Theft System (page 79). Driver Alert Message Action Driver Alert Warning Rest Now Stop and rest as soon as it is safe to do so. Driver Alert Warning Rest Suggested Take a rest soon. Fuel Message Action Fuel Level Low An early reminder of a low fuel condition. Check Fuel Fill Inlet The fuel fill inlet may not be properly closed. 123 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Hill Descent Control Message Action Hill Descent Control OFF Displays when you deactivate hill descent control mode. For Hill Descent Reduce Displays when hill descent speed exceeds 20 mph (32 km/h). Speed 20 MPH or Less For Hill Descent Reduce Displays when hill descent speed exceeds 20 mph (32 km/h). Speed 32 Km/h or Less For Hill Descent Select Gear Displays when hill descent control mode requires you to shift the transmission into gear. Hill Descent Driver Resume Control Displays when the hill control mode requires you to resume control. Hill Descent Control Fault Displays when a hill descent system fault is present. Hill Descent Control Off System Cooling Displays when you disable the hill descent control mode to cool the brake system. Hill Descent Control Ready Displays when hill descent control mode is ready. Hill Descent Control Active Displays when you activate the hill descent control mode. Hill Start Assist Message Action Hill Start Assist Not Available Hill start assist is not available. Contact an authorized dealer. See Hill Start Assist (page 208). Keys and Intelligent Access Message Action To START Press Brake A reminder to press the brake while starting your vehicle. No Key Detected The key is not detected by the system. See Keyless Starting (page 167). Restart Now or Key is Needed The Start Stop button is pressed to shut off the engine and an Intelligent Access key is not detected inside your vehicle. 124 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Message Action Full Accessory Power Active Your vehicle is in the accessory ignition state. Starting System Fault There is a problem with your vehicle’s starting system. See an authorized dealer for service. Key Program Successful During spare key programming, an intelligent access key is programmed to the system. Max Number of Keys Learned During spare key programming, the maximum number of keys have been programmed. Key Program Failure Displayed during spare key programming, when an intelligent access key has failed to be programmed. Not Enough Keys Learned Displayed during spare key programming when not enough keys have been programmed. Key Battery Low Replace Soon Displays when the key battery is low. Change the battery as soon as possible. Vehicle Switched Off Displays when the vehicle is switched off. Lane Keeping System Message Action Lane Keeping Sys. Malfunction Service Required The system has malfunctioned. Contact an authorized dealer as soon as possible. Front Camera Temporarily Not Available The system has detected a condition that has caused the system to be temporarily unavailable. Front Camera Low Visib- The system has detected a condition that requires the windility Clean Screen shield to be cleaned to operate properly. Front Camera Malfunc- The system has malfunctioned. Contact an authorized dealer tion Service Required as soon as possible. Keep Hands on Steering Wheel The system requests the driver to keep their hands on the steering wheel. 125 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Maintenance Message Action Low Engine Oil Pressure Stop your vehicle as soon as safely possible, turn off the engine. Check the oil level. If the warning stays on or continues to come on with your engine running, contact an authorized dealer as soon as possible. Change Engine Oil Soon The engine oil life remaining is 10% or less. Oil Change Required The oil life left reaches 0%. Brake Fluid Level Low The brake fluid level is low and the brake system should be inspected immediately. See Brake Fluid Check (page 322). Check Brake System The brake system needs servicing. Stop the vehicle in a safe place. Contact an authorized dealer. Engine Coolant Over Temperature The engine coolant temperature is excessively high. Washer Fluid Level Low The washer fluid is low and needs to be refilled. Transport Mode Contact Indicates that your vehicle is still in Transport mode. This may Dealer not allow some features to operate properly. Contact an authorized dealer. Factory Mode Contact Dealer Indicates that your vehicle is still in Factory mode. This may not allow some features to operate properly. Contact an authorized dealer. See Manual Informs the driver that the powertrain needs service due to a powertrain malfunction. Power Reduced to Lower Engine Temp The engine has reduced power to help reduce high engine temperature. Brake Applied Power Reduced The brake system has reduced stopping power. 126 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays MyKey Message Action MyKey not Created You cannot program a MyKey. MyKey Active Drive Safely MyKey is active. Speed Limited to XX MPH/km/h When switching on your vehicle and MyKey is in use, displays that the MyKey speed limit is on. Near Vehicle Top Speed MyKey is in use and the MyKey speed limit is on and the vehicle speed is approaching 81 mph (130 km/h). Vehicle at Top Speed of MyKey Setting You have reached the speed limit set for your MyKey. Check Speed Drive Safely You have an active MyKey with a programmed set speed limit. Buckle Up to Unmute Audio Belt-Minder turns on with a MyKey in use. AdvanceTrac On MyKey Setting With a MyKey in use, AdvanceTrac turns on. Traction Control On MyKey Setting With a MyKey in use, traction control turns on. MyKey Park Aid Cannot be Deactivated With a MyKey in use, park aid is always on. Lane Keeping Alert On MyKey Setting With a MyKey in use, lane keeping alert turns on. Park Aid Message Action Check Front Park Aid The system has detected a condition that requires service. Contact an authorized dealer. Check Rear Park Aid The system has detected a condition that requires service. Contact an authorized dealer. Rear Park Aid Not Avail- The radar is blocked due to bad weather, ice, mud or water able Sensor Blocked See in front of radar. You can typically clean the sensor to resolve. See Rear Parking Aid (page 220). Manual 127 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Message Action Front Park Aid Not Avail- The radar is blocked due to bad weather, ice, mud or water able Sensor Blocked See in front of radar. You can typically clean the sensor to resolve. Manual See Front Parking Aid (page 222). Park Aid Not Available Sensor Blocked See Manual The radar is blocked due to bad weather, ice, mud or water in front of radar. You can typically clean the sensor to resolve. See Principle of Operation (page 220). Front Park Aid On Off Displays the park aid status. Rear Park Aid On Off Displays the park aid status. Park Brake Message Action Park Brake Engaged The parking brake is set, the engine is running and you drive your vehicle more than 3 mph (5 km/h). If the warning stays on after the parking brake is released, contact an authorized dealer as soon as possible. To Release: Press Brake and Switch The electric parking brake is set and a manual release is attempted without the brake pedal being pressed. Park Brake Use Switch to Release The electric parking brake is set and an automatic release is attempted but cannot be performed. Perform a manual release. Release Park Brake The electric parking brake is set and your vehicle speed exceeds 3 mph (5 km/h). Release park brake before continued driving. Park Brake Not Applied The electric parking brake is not fully applied. Park Brake Not Released The electric parking brake is not fully released. Park Brake Maintenance The electric parking brake system has been put into a special Mode mode that is used to allow service of the rear brakes. Contact an authorized dealer. 128 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Message Action Park Brake Limited Function Service Required The electric park brake system has detected a condition that requires service. Some functionality may still be available. Contact your authorized dealer. Park Brake Malfunction Service Now The electric parking brake system has detected a condition that requires service. Contact your authorized dealer. Park Brake System Overheated Numerous park brake applies have overheated the system. Wait 2 minutes before attempting to apply again. Power Steering Message Action Steering Fault Service Now The power steering system has detected a condition that requires service. See an authorized dealer. Steering Loss Stop Safely The power steering system is not working. Stop your vehicle in a safe place. Contact an authorized dealer. Steering Assist Fault Service Required The power steering system has detected a condition within the power steering system or passive entry or passive start system requires service. Contact an authorized dealer. Steering Lock Malfunction Service Now The steering lock system has detected a condition that requires service. See an authorized dealer. Pre-Collision Assist Message Action Pre-Collision Assist Not You have a blocked sensor due to bad weather, ice, mud or water in front of the radar sensor. You can typically clean the Available Sensor Blocked sensor to resolve. Pre-Collision Assist Not A fault with the system has occurred. Contact an authorized Available dealer as soon as possible. Remote Start Message Action To Drive: Press Brake and Gear Shift Button Displays as a reminder to apply the brake and push the gear shift button to drive the vehicle after a remote start. 129 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Seats Message Action Occupant Sensor Objects are by the passenger seat. After the objects are moved BLOCKED Remove away from the seat, if the warning stays on or continues to Objects Near Passenger come on contact an authorized dealer as soon as possible. Seat Memory Recall Not Permitted While Driving Displays as a reminder that memory seats are not available while driving. Memory {0} Saved Displays to show where your memory setting has been saved. Starting System Message Action To START Press Brake Displays when starting the vehicle as a reminder to apply the brake. Cranking Time Exceeded Displays when the starter has exceeded its cranking time in attempting to start the vehicle. Engine Start Pending Please Wait Displays when the starter is attempting to start the vehicle. Pending Start Cancelled Displays when the pending start has been cancelled. Tire Pressure Monitoring System Message Action Tire Pressure Low One or more tires on your vehicle have low tire pressure. See Tire Pressure Monitoring System (page 358). Tire Pressure Monitor Fault The tire pressure monitoring system is malfunctioning. If the warning stays on or continues to come on, contact an authorized dealer. See Tire Pressure Monitoring System (page 358). Tire Pressure Sensor Fault A tire pressure sensor is malfunctioning, or your spare tire is in use. For more information on how the system operates under these conditions, See Tire Pressure Monitoring System (page 358). If the warning stays on or continues to come on, contact an authorized dealer as soon as possible. 130 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Trailer Message Action Trailer Connected A correct trailer connection is sensed during a given ignition cycle. Trailer Disconnected A trailer connection becomes disconnected, either intentionally or unintentionally, and has been sensed during a given ignition cycle. Trailer Sway Reduce Speed The trailer sway control has detected trailer sway. Trailer Wiring Fault There are certain faults in your vehicle wiring and trailer wiring/brake system. See Towing a Trailer (page 278). Trailer Left Turn Lamps Fault Check Lamps There is a fault with your trailer turn lamp. Check your lamp. Trailer Right Turn Lamps Fault Check Lamps There is a fault with your trailer turn lamp. Check your lamp. Trailer Battery Not Charging See Manual There is a fault with your trailer battery. See Towing a Trailer (page 278). Trailer Lighting Module Fault See Manual There is a fault with your vehicle trailer lighting module. See Towing a Trailer (page 278). Transmission Message Action Shift to Park You switched the engine off and shift select lever is in any position other than park (P). Transmission Warming Up Please Wait Transmission is too cold. Wait for it to warm up before you drive. Press Brake Pedal Displays when the brake pedal needs to be depressed. Transmission Over Temperature Stop Safely The transmission is overheating and needs to cool. Stop in a safe place as soon as it’s possible. Transmission Service Required See an authorized dealer. Transmission Too Hot Press Brake The transmission is overheating and needs to cool. Stop in a safe place as soon as it’s possible. 131 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Message Action Transmission Limited Function See Manual The transmission has limited functionality. See an authorized dealer. Transmission Not in Park A reminder to shift into park. In addition, this message is typical after reconnecting or recharging the battery until you cycle the ignition to the on mode. See Changing the 12V Battery (page 323). SHIFT SYS FAULT Displays when there is a system fault and the park brake needs Confirm Park Brake to be depressed before exiting the vehicle. See your authorized Apply Before Exiting the dealer. Vehicle SHIFT SYS FAULT Service Required See your authorized dealer. SHIFT SYS FAULT Vehicle is Shifting to Park Displays when there is a system fault while the vehicle is shifting to park. See your authorized dealer. SHIFT SYS FAULT Reverse Unavailable Service Required Displays when there is a system fault while the vehicle is shifting to reverse. See your authorized dealer. SHIFT SYS FAULT Drive Unavailable Select S for Drive Service Required See an authorized dealer. SHIFT SYS FAULT Neutral Unavailable Service Required See your authorized dealer. SHIFT SYS FAULT Sport Unavailable Service Required See your authorized dealer. Invalid Gear Selection Displays when an invalid gear has been selected. Depress Brake to Shift from Park Displays when the brake pedal needs to be depressed to enable the transmission to shift from park. Neutral Tow Engaged Turn Ignition Off for Towing Reminder to switch off the ignition while in neutral tow. Neutral Tow Engaged Depress Brake and Select Park to Exit Neutral Tow Displays when neutral hold is active and you want to exit neutral tow. 132 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Information Displays Message Action Neutral Tow Remove Park Brake for Towing Reminder to remove park brake while in neutral tow. Neutral Tow Disengaged Displays when the neutral tow is off. Neutral Tow Enabled Leave Transmission in Neutral Displays when neutral tow is on. 4WD Message Action 4WD Temporarily Disabled The four wheel drive system has automatically disabled itself due to the system overheating. 4WD Temporarily Locked The four wheel drive system is locking up the torque transfer clutch to help reduce clutch temperature. 4WD Off Displays when the system automatically disables to protect itself. This may be caused by operating the vehicle with a mini spare tire installed, if the system detects dissimilar size tires, or if there is an issue with another vehicle system preventing 4WD operation. The system resumes normal operation and clears this message after you cycle the ignition on and off and drive a short distance with the road tire re-installed or after the other vehicle system issues are resolved. 4WD Restored Displays after the system cools and the four wheel drive system resumes normal function. 4WD Fault Service Required The four wheel drive system is not operating properly and the powertrain fault indicator illuminates. If the warning stays illuminated or continues to illuminate, contact an authorized dealer as soon as possible. Change 4WD Power Transfer Unit Lube Displayed when the transfer case fluid requires service. 4WD Power Transfer Unit Lube Set to New Displayed when the transfer case fluid has been changed and reset to new. 133 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Climate Control Smart Zone - Hybrid Electric Vehicle (HEV), Plug-In Hybrid Electric Vehicle (PHEV) AUTOMATIC CLIMATE CONTROL If there is not an occupant in the front passenger seat, the climate control system may default to single zone to improve fuel economy, if you were previously in dual zone operation. When this occurs, dual zone turns off and the passenger set point changes to match the driver set point. E286493 Note: Depending on your vehicle option package, the controls may look different from what you see here. Press the dual zone button on the touchscreen or adjust the passenger set point normally to use dual zone operation without a passenger present. The system remains in dual zone operation until you switch the vehicle off. Note: You can switch temperature units between Fahrenheit and Celsius. Note: You can control some of the climate features through the touchscreen. You can disable or re-enable the Smart Zone feature by pressing and holding the dual zone button on the touchscreen. Both set point displays begin flashing to signify when the feature disables. The system returns to previous state after you release the dual zone button. Note: For Hybrid Electric Vehicle (HEV) and Plug-In Hybrid Electric Vehicle (PHEV) vehicles, the air conditioning compressor may run, and you may feel airflow when the climate control is off to provide cooling to the battery. Accessing the Air Distribution Controls Accessing Rear Climate Controls Press and release the button to activate the selection screen. E270447 Press and release the button to access additional controls for the rear climate system. E265283 Setting the Blower Motor Speed From the screen, switch directed air from the windshield, instrument panel or footwell vents on or off. You can direct air through any combination of these vents. See Climate (page 442). Press and release + or - to adjust the volume of air circulated in the vehicle. Accessing the Menu E265038 Press and release the button to access different climate features. 134 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Climate Control Setting the Temperature Switching Auto Mode On and Off Press and release the button to switch on automatic operation. Repeatedly press the button to adjust auto mode. E266187 E266186 The system adjusts the blower motor speed, air distribution, air conditioning operation, and outside or recirculated air to reach and maintain the temperature you have set. Press the toggle button on the left-hand side of the climate control upward or downward to set the left-hand temperature. Note: This control also adjusts the right-hand side temperature when you switch off dual zone mode. Under high humidity conditions, the system adjusts the blower motor speed, air distribution and air conditioning operation to reduce window fogging. Press the toggle button on the right-hand side of the climate control upward or downward to set the right-hand temperature. Note: The system starts at the previous setting when you switch on AUTO mode. Note: You can also switch off dual zone mode by pressing and holding the button for more than two seconds. Auto Mode Indicator Status Auto Mode Indicator Status Description One indicator illuminated. • The blower motor speed is reduced. • Use this setting to minimize the amount of noise from the blower motor. • This setting increases the time taken to cool the interior. Two indicators illuminated. • The blower motor speed is moderate. Three indicators illumin- • ated. The blower motor speed is increased. • Use this setting to reduce the time taken to cool the interior. • This setting increases the amount of noise from the blower motor. 135 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Climate Control Switching the Air Conditioning On and Off Note: Depending on your region, air conditioning turns on. You can also use this setting to defog and clear the windshield of a thin covering of ice. Press and release the button. Use air conditioning with recirculated air to improve cooling performance and efficiency. Note: To prevent window fogging, you cannot select recirculated air when maximum defrost is on. Note: In certain conditions, for example, maximum defrost, the air conditioning compressor may continue to operate even though you switch off the air conditioning. Note: The heated rear window also turns on when you select maximum defrost. Switching Recirculated Air On and Off Note: The A/C LED light may turn on and off based on the temperature setting or the current conditions. Press and release the button to switch between outside air and recirculated air. Switching the Climate Control On and Off The air currently in the passenger compartment recirculates. This may reduce the time needed to cool the interior, when used with A/C, and reduce unwanted odors from entering your vehicle. Press and release the button. Switching Maximum Air Conditioning On and Off Note: Recirculated air may turn off, or prevent you from switching on, in all air flow modes except MAX A/C to reduce the risk of fogging. Recirculation may also turn on and off in various air distribution control combinations during hot weather to improve cooling efficiency. Press and release the button for maximum cooling. The driver and passenger temperatures are set to LO, recirculated air flows through the instrument panel air vents, air conditioning turns on and the blower motor adjusts to the highest speed. HINTS ON CONTROLLING THE INTERIOR CLIMATE Switching Maximum Defrost On and Off General Hints Note: Prolonged use of recirculated air may cause the windows to fog up. Press and release the button for maximum defrosting. Note: You may feel a small amount of air from the footwell air vents regardless of the air distribution setting. The driver and passenger temperatures are set to HI, air flows through the windshield air vents, and the blower motor adjusts to the highest speed. Note: To reduce humidity build-up inside your vehicle, do not drive with the system switched off or with recirculated air always switched on. 136 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Climate Control 2. Adjust the temperature function to the setting you prefer. Use 72°F (22°C) as a starting point, then adjust the setting as necessary. Note: Do not place objects under the front seats as this may interfere with the airflow to the rear seats. Note: Remove any snow, ice or leaves from the air intake area at the base of the windshield. Quickly Cooling the Interior 1. Note: To improve the time to reach a comfortable temperature in hot weather, drive with the windows open until you feel cold air through the air vents. Press and release MAX A/C. Recommended Settings for Cooling Note: Adjusting the settings when your vehicle interior is extremely hot or cold is not necessary. 1. Press and release AUTO. 2. Adjust the temperature function to the setting you prefer. Use 72°F (22°C) as a starting point, then adjust the setting as necessary. Note: The system adjusts to heat or cool the interior to the temperature you select as quickly as possible. Defogging the Side Windows in Cold Weather Note: For the system to function efficiently, the instrument panel and side air vents should be fully open. 1. Press and release defrost. 2. Adjust the temperature control to the setting you prefer. Use 72°F (22°C) as a starting point, then adjust the setting as necessary. Automatic Climate Control Note: If you select AUTO during cold outside temperatures, the system directs air flow to the windshield and side window air vents. In addition, the blower motor may run at a slower speed until the engine warms up. REAR PASSENGER CLIMATE CONTROLS Note: If you select AUTO during hot temperatures and the inside of the vehicle is hot, the system uses recirculated air to maximize interior cooling. Blower motor speed may also reduce until the air cools. Quickly Heating the Interior 1. Press and release AUTO. 2. Adjust the temperature function to the setting you prefer. E289989 Note: Depending on your vehicle option package, the controls may look different from what you see here. Recommended Settings for Heating 1. Press and release AUTO. 137 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Climate Control Setting the Rear Temperature Directing Air to the Overhead Air Vents Press and release the button to direct airflow to the overhead air vents. Directing Air to the Rear Footwell Air Vents Press and release the button to direct airflow to rear footwell air vents. Rear Climate Control Lock Indicator When illuminated, you can only operate the rear passenger settings through the front E265862 Turn the control to set the temperature in the rear passenger compartment. controls. Switching the Rear Climate Control On and Off Setting the Rear Blower Motor Speed Press and release the button. Switching the Rear Heated Seats On and Off (If Equipped) See Heated Seats (page 154). HEATED WINDSHIELD (IF EQUIPPED) Windshield Wiper De-Icer E265389 Turn the control to adjust the volume of air circulated in the rear passenger compartment. E184884 138 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing When you switch the heated rear window on, the windshield wiper de-icer turns on. Climate Control Based on your remote start settings, the following vehicle-dependent features may or may not remain on after remote starting your vehicle: • Climate controlled seats. • Heated steering wheel. • Heated mirrors. • Heated rear window. • Windshield wiper de-icer. HEATED REAR WINDOW Press the button to clear the rear window of thin ice and fog. The heated rear window turns off after a short period of time. E184884 Note: Do not use harsh chemicals, razor blades or other sharp objects to clean or remove decals from the inside of the heated rear window. The vehicle warranty may not cover damage to the heated rear window grid lines. Note: For dual zone climate controlled seats, the passenger seat setting defaults to match the driver seat during remote start. HEATED EXTERIOR MIRRORS Automatic Settings (IF EQUIPPED) If Auto is on, the system sets the interior temperature to 72°F (22°C) and heats or cools the vehicle interior as required to achieve comfort. When you switch the heated rear window on, the heated exterior mirrors turn on. Note: Do not remove ice from the mirrors with a scraper or adjust the mirror glass when it is frozen in place. Note: In cold weather, the heated rear window and heated mirrors turn on. Last Settings Note: Do not clean the mirror housing or glass with harsh abrasives, fuel or other petroleum-based cleaning products. The vehicle warranty may not cover damage caused to the mirror housing or glass. If Last Settings is on, the system uses the settings last selected before you turned off the vehicle. Heated and Cooled Features REMOTE START (IF EQUIPPED) In Auto mode, certain heated features may switch on during cold weather, and cooled features during hot weather. The climate control system adjusts the interior temperature during remote start. You can switch this feature on or off and adjust the settings using the touchscreen. See Settings (page 454). You cannot adjust the climate control setting during remote start operation. Switch the ignition on to make adjustments. 139 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Interior Air Quality ABOUT THE CABIN AIR FILTER Your vehicle has a cabin air filter, which gives you and your passengers the following benefits: • It improves your driving comfort by reducing particle concentration. • It improves the interior compartment cleanliness. • It protects the climate control components from particle deposits. LOCATING THE CABIN AIR FILTER You can locate the cabin air filter behind the glove box. CHANGING THE CABIN AIR FILTER Replace the filter at regular intervals. See Scheduled Maintenance (page 471). Note: Make sure you have a cabin air filter installed at all times. This prevents foreign objects from entering the system. Running the system without a filter in place could result in degradation or damage to the system. Note: Using an aftermarket cabin air filter could reduce cabin air filtration and climate control performance. 140 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats We recommend that you follow these guidelines: • Sit in an upright position with the base of your spine as far back as possible. • Do not recline the seat backrest so that your torso is more than 30° from the upright position. • Adjust the head restraint so that the top of it is level with the top of your head and as far forward as possible. Make sure that you remain comfortable. • Keep sufficient distance between yourself and the steering wheel. We recommend a minimum of 10 in (25 cm) between your breastbone and the airbag cover. • Hold the steering wheel with your arms slightly bent. • Bend your legs slightly so that you can press the pedals fully. • Position the shoulder strap of the seatbelt over the center of your shoulder and position the lap strap tightly across your hips. SITTING IN THE CORRECT POSITION WARNING: Sitting improperly, out of position or with the seatback reclined too far can take weight off the seat cushion and affect the decision of the passenger sensing system, resulting in serious injury or death in the event of a crash. Always sit upright against your seat back, with your feet on the floor. WARNING: Do not recline the seatback too far as this can cause the occupant to slide under the seatbelt, resulting in serious injury in the event of a collision. WARNING: Do not place objects higher than the top of the seat backrest. Failure to follow this instruction could result in personal injury or death in the event of a sudden stop or crash. Make sure that your driving position is comfortable and that you can maintain full control of your vehicle. HEAD RESTRAINTS WARNING: Fully adjust the head restraint before you sit in or operate your vehicle. This will help minimize the risk of neck injury in the event of a crash. Do not adjust the head restraint when your vehicle is moving. E68595 When you use them properly, the seat, head restraint, seatbelt and airbags will provide optimum protection in the event of a crash. 141 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats Lowering the Head Restraint 1. Press and hold button C. 2. Push the head restraint down. WARNING: The head restraint is a safety device. Whenever possible it should be installed and properly adjusted when the seat is occupied. Failure to adjust the head restraint properly could reduce its effectiveness during certain impacts. Second Row Center Seat Head Restraint (If Equipped) Note: Adjust the seat backrest to an upright driving position before adjusting the head restraint. Adjust the head restraint so that the top of it is level with the top of your head and as far forward as possible. Make sure that you remain comfortable. If you are extremely tall, adjust the head restraint to its highest position. Adjusting the Head Restraints E286400 Front Seat Head Restraints The head restraints consist of: A An energy absorbing head restraint. B Two steel stems. C Guide sleeve adjust and release buttons. Removing the Head Restraint E291139 1. Press and hold both C buttons. 2. Pull the head restraint up. The head restraints consist of: Installing the Head Restraint A An energy absorbing head restraint. B Two steel stems. C Guide sleeve adjust and release button. Align the steel stems into the guide sleeves and push the head restraint down until it locks. Raising the Head Restraint Pull the head restraint up. 142 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats Second Row Outermost Seat Head Restraints Third Row Seat Head Restraints E286397 E281823 The head restraints consist of: The head restraints consist of: A A An energy absorbing head restraint. An energy absorbing head restraint. B Two steel stems. B Fold button. C Fold strap. C Two steel stems. D Guide sleeve unlock and remove button. Folding the Head Restraint Pull the fold strap (C). Pull the head restraint back up to reset. Folding the Head Restraint 1. Press and hold button B. 2. Pull the head restraint back up to reset. Note: Press the stow or fold button on the power folding seats to fold the head restraint. Removing the Head Restraint Tilting Head Restraints 1. Press and hold both D buttons. 2. Pull the head restraint up The front head restraints tilt for extra comfort. To tilt the head restraint, do the following: Installing the Head Restraint Align the steel stems into the guide sleeves and push the head restraint down until it locks. 143 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats E190838 Adjusting the Seat Backrest E144727 1. Adjust the seat backrest to an upright driving or riding position. 2. Pivot the head restraint forward toward your head to the desired position. WARNING: Always drive and ride with your seatback upright and the lap belt snug and low across the hips. After the head restraint reaches the forward-most tilt position, pivot it forward again to release it to the rearward, un-tilted position. WARNING: Do not place cargo or any objects behind the seat backrest before returning it to the original position. Pull on the seat backrest to make sure that it has fully latched after returning the seat backrest to its original position. An unlatched seat may become dangerous if you stop suddenly or have a crash. MANUAL SEATS (IF EQUIPPED) Moving the Seat Backward and Forward WARNING: Do not adjust the driver seat or seat backrest when your vehicle is moving. This may result in sudden seat movement, causing the loss of control of your vehicle. WARNING: Make sure the seat fully locks into place by rocking it backward and forward. Not securing the seat into the locked position can be dangerous in a crash and could cause serious personal injury or death. E291151 144 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats POWER SEATS sudden seat movement, causing the loss of control of your vehicle. WARNING: Do not place cargo or any objects behind the seatback before returning it to the original position. WARNING: Do not adjust the driver seat or seat backrest when your vehicle is moving. This may result in 10-Way Seat Controls E176038 145 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats Adjusting the Lumbar Support (If Equipped) E176039 8-Way Seat Controls E291152 Note: Allow a few seconds for any selection to activate. The seat backrest and cushion massage cannot function at the same time. Adjusting the Multi-Contour Front Seats With Active Motion (If Equipped) Note: The engine must be running or the vehicle must be in accessory mode to activate the seats. 146 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats E156301 Massage Mode Lumbar and Bolster Mode A Back massage intensity adjustment Upper lumbar B Massage intensity decrease Lumbar decrease * and off C Cushion massage intensity adjustment Lower lumbar D Massage intensity increase Lumbar increase E On and off - ** * The massage feature defaults to an alternating massage mode with back massage intensity adjustment. The lumbar and bolster feature defaults to the middle lumbar mode. MEMORY FUNCTION (IF EQUIPPED) WARNING: Before activating the memory seat, make sure that the area immediately surrounding the seat is clear of obstructions and that all occupants are clear of moving parts. ** Press C a second time to adjust the back bolster. Press C a third time to adjust the cushion bolster. You can also adjust this feature through the touchscreen. When switched on, the system displays directions for you to adjust the lumbar settings in your seat or to set the massage function. WARNING: Do not use the memory function when your vehicle is moving. This feature recalls the position of the following: 147 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats • • • Driver seat. Power mirrors. Optional power steering column. You can also recall a preset memory position by: • Pressing the unlock button on your remote control if it is linked to a preset position. • Unlocking the driver door handle if a linked remote control is present. The memory control is on the driver door. Note: Using a linked remote control to recall your memory position when the ignition is off moves the seat to the Easy Entry position. Note: Pressing any active memory feature adjustment control, or any memory button during a memory recall, cancels the operation. Linking a PreSet Position to your Remote Control E142554 Saving a PreSet Position Your vehicle can save the preset memory positions for up to three remote controls. 1. Switch the ignition on. 2. Adjust the memory features to your preferred position. 3. Press and hold the preferred preset button until you hear a single tone. 1. With the ignition on, move the memory features to the preferred positions. 2. Press and hold the preferred preset button for about five seconds. A tone sounds after about two seconds. Continue holding until you hear a second tone. 3. Within three seconds, press the lock button on the remote control you are linking. You can save up to three preset memory positions. You can save a memory preset at any time. Recalling a PreSet Position Press and release the preset button associated with your preferred driving position. The memory features move to the position stored for that preset. To unlink a remote control, follow the same procedure – except in step 3, press the unlock button on the remote control. Note: You can only recall a preset memory position when the ignition is off, or when the transmission is in park (P) or neutral (N) and the vehicle is not moving if the ignition is on. Note: If more than one linked remote control or intelligent access key is in range, the memory function moves to the settings of the first key to recall a memory position. Easy Entry and Exit Feature If you enable the easy entry and exit feature, it moves the driver seat position rearward up to 2 in (5 cm) when you switch the ignition off. 148 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats The driver seat returns to the previous position when you switch the ignition on. Folding the Seat Backrest Flat You can enable or disable this feature through the touchscreen. See Settings (page 454). REAR SEATS Adjusting the Second Row Rear Seats E281813 WARNING: Always drive and ride with your seatback upright and the lap belt snug and low across the hips. Lift the handle and fold the seat backrest forward until it is flat. Note: For bench seats, make sure you unbuckle the center seatbelt before folding the seat backrest. WARNING: Do not recline the seatback too far as this can cause the occupant to slide under the seatbelt, resulting in serious injury in the event of a collision. Moving the Seat Backward and Forward (If Equipped) Adjusting the Seat Backrest E190838 Adjusting the Second Row Seats for Easy Entry WARNING: Do not drive your vehicle with a seat that is unlatched or in the folded position. Failure to follow this instruction could result in personal injury or death in the event of a sudden stop or crash. E281809 Lift the handle and adjust the seat backrest rearward or forward. 149 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats WARNING: Do not place cargo or any objects behind the seat backrest before returning it to the original position. Pull on the seat backrest to make sure that it has fully latched after returning the seat backrest to its original position. An unlatched seat may become dangerous if you stop suddenly or have a crash. WARNING: Do not adjust a seat or release a seat floor latch when the vehicle is moving. Failure to follow this instruction could result in personal injury or death in a sudden stop or crash. Note: You may have to move the front row seat forward to allow the second row seat to be fully folded. E281818 2. Push the seat forward. 3. To return the seat to the seating position, push the seat backrest and move the track rearward. Make sure the seat backrest locks in the upright position. Note: You can move the second row outermost seats forward to allow access to the third row seats. This feature allows for easier entry and exit to and from the third row seat. Adjusting the Second Row Seats with Power Easy Entry (If Equipped) WARNING: Do not fold a seat if it is occupied. Failure to follow this instruction could result in personal injury. The easy entry seat allows for easier entry and exit to and from the third row seat. E281814 1. Lift the handle on top of the seat backrest. The seat backrest folds forward and engages the seat track. 150 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats Adjusting the Second Row Outermost Seats E281819 Press the button on top of the second row seat backrest to move the seat forward. This provides access to the third row. E286395 Lift the handle to move the seat forward or rearward. Folding the Second Row Center Seat Exiting the Third Row Seats WARNING: Do not place cargo or any objects behind the seatback before returning it to the original position. WARNING: Check under the seat cushion to make sure no cargo or objects are under the seat cushion before returning the seat cushion to its original position, and that the seat cushion locks into place. Failure to do so may prevent the seat from operating properly in the event of a crash, which could increase the risk of serious injury. E281821 Pull the strap to fold the seat backrest flat. To return the seat to the upright position, rotate the seat backrest until it locks. WARNING: Do not adjust a seat or release a seat floor latch when the vehicle is moving. Failure to follow this instruction could result in personal injury or death in a sudden stop or crash. 151 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats WARNING: Do not drive your vehicle with a seat that is unlatched or in the folded position. Failure to follow this instruction could result in personal injury or death in the event of a sudden stop or crash. E286398 2. Fold the head restraints by pulling the head restraint release strap. 3. From the rear of the vehicle, fold the seat backrest by pulling and holding the strap while pushing the seat backrest forward. Release the strap once the seat backrest starts rotating forward. Note: Do not use the seat anchors as cargo tie downs. Note: Make sure that the area under the seat is free of objects before stowing it. Unfolding the Third Row Manual Seat E291067 1. Pull the strap on the back of the second row seat. This moves the seat forward. 2. To return the seat to the seating position, push the seat backrest and move the track rearward. Make sure the seat backrest locks in the upright position. WARNING: Do not place cargo or any objects behind the seat backrest before returning it to the original position. Pull on the seat backrest to make sure that it has fully latched after returning the seat backrest to its original position. An unlatched seat may become dangerous if you stop suddenly or have a crash. Folding the Third Row Manual Seat 1. Remove all objects from the seat. Note: Make sure that there are no objects such as books, purses or briefcases on the load floor before unstowing the seat. Failure to remove all objects from the top of the load floor prior to unstowing it may cause damage to the seat. 152 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats Note: Make sure the area under the load floor is free of objects before unstowing it. The control buttons are inside the liftgate area. E291063 A Press to fold the left-hand third row seat. B Press to fold and unfold both third row seats. C Press to fold the right-hand third row seat. E286399 1. To return the seat backrest to the upright position, pull the long strap until the seat backrest locks. 2. Pull the head restraints up to their normal positions. To return the third-row seat backrest to the original position, press the corresponding control again. Adjusting the Third Row Power Seats If the power rear seat disables after 10 minutes, you can enable the seat by: • Opening any door. • Pressing the unlock button on the key fob. • Pressing any keyless entry keypad button. • Switching the ignition on. Note: The power rear seat functions disable 10 minutes after you switch the ignition off. The transmission must be in park (P) and the liftgate must be open to operate the seats. 153 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats HEATED SEATS (IF EQUIPPED) Front Seats WARNING: Use caution when using the heated seat if you are unable to feel pain to your skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion or other physical conditions. The heated seat could cause burns even at low temperatures, especially if used for long periods of time. Failure to follow this instruction could result in personal injury. E146322 Press the heated seat symbol to cycle through the various heat settings and off. More indicator lights indicate warmer settings. Note: Based on your remote start settings, the heated seats may remain on after you remote start your vehicle. The heated seats may also turn on when you start your vehicle if they were on when you switched your vehicle off. WARNING: Do not poke sharp objects into the seat cushion or seat backrest. This could damage the heated seat element and cause it to overheat. Failure to follow this instruction could result in personal injury. Second Row Heated Seats WARNING: Use caution when using the heated seat if you are unable to feel pain to your skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion or other physical conditions. The heated seat could cause burns even at low temperatures, especially if used for long periods of time. Failure to follow this instruction could result in personal injury. WARNING: Do not place anything on the seat that blocks the heat, for example a seat cover or a cushion. This could cause the seat to overheat. Failure to follow this instruction could result in personal injury. Do not do the following: • Place heavy objects on the seat. • Operate the heated seat if water or any other liquid spills on the seat. Allow the seat to dry thoroughly. WARNING: Do not poke sharp objects into the seat cushion or seat backrest. This could damage the heated seat element and cause it to overheat. Failure to follow this instruction could result in personal injury. Note: The engine must be running to use this feature. 154 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Seats WARNING: Do not place anything on the seat that blocks the heat, for example a seat cover or a cushion. This could cause the seat to overheat. Failure to follow this instruction could result in personal injury. WARNING: Use caution when using the heated seat if you are unable to feel pain to your skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion or other physical conditions. The heated seat could cause burns even at low temperatures, especially if used for long periods of time. Failure to follow this instruction could result in personal injury. Do not do the following: • Place heavy objects on the seat. • Operate the seat heater if water or any other liquid spills on the seat. Allow the seat to dry thoroughly. WARNING: Do not poke sharp objects into the seat cushion or seat backrest. This could damage the heated seat element and cause it to overheat. Failure to follow this instruction could result in personal injury. Note: The engine must be running to use this feature. WARNING: Do not place anything on the seat that blocks the heat, for example a seat cover or a cushion. This could cause the seat to overheat. Failure to follow this instruction could result in personal injury. E146322 Press the heated seat symbol to cycle through the various heat settings and off. More indicator lights indicate warmer settings. Note: The heated seats switch on during a remote start if they are enabled. See Remote Start (page 139). Note: Based on your remote start settings, the heated seats may remain on after you remote start your vehicle. The heated seats may also turn on when you start your vehicle if they were on when you switched your vehicle off. Note: The heated seats may also switch on when you start your vehicle if they were on when you previously switched your vehicle off. Note: Do not do the following: • • CLIMATE CONTROLLED SEATS (IF EQUIPPED) Heated Seats 155 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Place heavy objects on the seat. Operate the seat heater if water or any other liquid spills on the seat. Allow the seat to dry thoroughly. Seats Note: To improve comfort, use the ventilated seats along with the vehicle’s air conditioning system. E146322 Press this symbol to cycle through the various heat settings and off. More indicator lights indicate warmer settings. Ventilated Seats Note: The ventilated seats switch on during a remote start if they are enabled. See Remote Start (page 139). Note: The ventilated seats may also switch on when you start your vehicle if they were on when you previously switched your vehicle off. Note: Do not do the following: • • Spill liquid on the front seats. This may cause the air vent holes to become blocked and not work properly. Place cargo or objects under the seats. They may block the air intake causing the air vents to not work properly. The ventilated seats only function when the engine is running. E224689 Press this symbol to cycle through the various ventilation settings and off. More indicator lights indicate higher fan speeds. If the engine falls below 350 RPM while the ventilated seats are on, the feature turns itself off. You need to reactivate it. 156 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Garage Door Opener (If Equipped) UNIVERSAL GARAGE DOOR OPENER HomeLink Wireless Control System WARNING: Do not use the system with any garage door opener that does not have the safety stop and reverse feature as required by U.S. Federal Safety Standards (this includes any garage door opener manufactured before April 1, 1982). A garage door opener which cannot detect an object, signaling the door to stop and reverse, does not meet current federal safety standards. Using a garage door opener without these features increases the risk of serious injury or death. E142657 The universal garage door opener replaces the common hand-held garage door opener with a three-button transmitter that is integrated into the driver’s sun visor. The system includes two primary features, a garage door opener and a platform for remote activation of devices within the home. As well as being programmed for garage doors, the system transmitter can be programmed to operate entry gate operators, security systems, entry door locks and home or office lighting. Note: Make sure that the garage door and security device are free from obstruction when you are programming. Do not program the system with the vehicle in the garage. Additional system information can be found online at www.homelink.com, www.youtube.com/HomeLinkGentex or by calling the toll-free help line on 1-800-355-3515. Note: Make sure you keep the original remote control transmitter for use in other vehicles as well as for future system programming. In-Vehicle Programming This process is to program your hand-held transmitter and your in-vehicle HomeLink button. Note: We recommend that upon the sale or lease termination of your vehicle, you erase the programmed function buttons for security reasons. See Erasing the Function Button Codes. Note: The programming steps below assume you will be programming HomeLink that was not previously programmed. Note: You can program a maximum of three devices. To change or replace any of the three devices after it has been initially programmed, you must first erase the current settings. See Erasing the Function Button Codes. Note: Put a new battery in the hand-held transmitter. This will ensure quicker training and accurate transmission of the radio-frequency signal. 157 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Garage Door Opener (If Equipped) To program additional buttons, repeat Steps 1 – 4. For questions or comments, please contact HomeLink at www.homelink.com, www.youtube.com/HomeLinkGentex or 1-800-355-3515. Programming Your Garage Door Opener Motor E142658 1. With your vehicle parked outside of the garage, turn your ignition to the on position, but do not start your vehicle. 2. Hold your hand-held garage door transmitter 2–6 in (5–14 cm) away from the HomeLink button you want to program. 3. Using both hands, simultaneously, press and hold the desired HomeLink button and the hand-held transmitter button. DO NOT release either one until the HomeLink indicator light flashes slowly and then rapidly. When the indicator light flashes rapidly, both buttons may be released. The rapid flashing indicates successful training. Note: You may need to use a different method if you live in Canada or have difficulties programming your gate operator or garage door opener. See Gate Operator / Canadian Programming. Note: You may need a ladder to reach the unit and you may need to remove the cover or lamp lens on your garage door opener. E142659 1. Press the learn button on the garage door opener motor and then you have 30 seconds to complete the next two steps. 2. Return to your vehicle. 4. Press and hold the HomeLink button you programmed for two seconds, then release. You may need to do this twice to activate the door. If your garage door does not operate, watch the HomeLink indicator light. E142658 3. Press and hold the function button you want to program for 2 seconds, then release. Repeat this step. Depending on your brand of garage door opener, you may need to repeat this sequence a third time. If the indicator light stays on, the programming is complete. No further action is needed. If the indicator light flashes rapidly for 2 seconds and then turns to a constant light, the HomeLink button is not programmed yet. See Programming Your Garage Door Opener Motor. 158 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Garage Door Opener (If Equipped) Gate Operator / Canadian Programming 1. Press and hold the outer two function buttons simultaneously for approximately 20 seconds until the indicator lights above the buttons flash rapidly. 2. When the indicator lights flash, release the buttons. The codes for all buttons are erased. Canadian radio-frequency laws require transmitter signals to “time-out” (or quit) after several seconds of transmission – which may not be long enough for HomeLink to pick up the signal during programming. Similar to this Canadian law, some U.S. gate operators are designed to “time-out” in the same manner. Reprogramming a Single Button To program a device to a previously trained button, follow these steps: Note: If programming a garage door opener or gate operator, it is advised to unplug the device during the “cycling” process to prevent possible overheating. 1. Press and hold the desired button. Do NOT release the button. 2. The indicator light will begin to flash after 20 seconds. Without releasing the button, follow Step 1 in the Programming section. 1. Press and hold the HomeLink button while you press and release, every two seconds, your hand-held transmitter until the HomeLink indicator light changes from a slow to a rapidly blinking light. 2. Release both the HomeLink and hand-held transmitter buttons. 3. Continue programing HomeLink. See In-Vehicle Programming. For questions or comments, contact HomeLink at www.homelink.com, www.youtube.com/HomeLinkGentex or 1-800-355-3515. Programming to a Genie Intellicode 2 Garage Door Opener Erasing the Function Button Codes Note: The Genie Intellicode 2 transmitter must already be programmed to operate with the garage door opener. Note: You cannot erase individual buttons. Note: To program HomeLink to the transmitter you must first put the transmitter into programming mode. E142660 159 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Garage Door Opener (If Equipped) 1. Press and hold the previously programmed Genie button on the hand-held transmitter for 10 seconds. The indicator light will change from red to red and green. 2. Press the same button twice to confirm the change. If done correctly the indicator light will turn green. A Programming HomeLink to the Genie Intellicode Garage Door Opener Motor B Note: You may need a ladder to access the garage door opener motor. E142661 A. Red indicator light B. Green indicator light 1. Press and hold one of the buttons on the hand-held transmitter for 10 seconds. The indicator light will change from green to red and green. 2. Press the same button twice to confirm the change to programming mode. If done properly the indicator light will appear red. 3. Hold the transmitter within 1–3 in (2–8 cm) of the button on the visor you want to program. 4. Press and hold both the programmed Genie button on the hand-held transmitter and the button you want to program. The indicator light on the visor will flash rapidly when the programming is successful. Note: The Genie transmitter will transmit for up to 30 seconds. If HomeLink does not program within 30 seconds the Genie transmitter will need to be pressed again. If the Genie transmitter indicator light displays green and red, release the button until the indicator light turns off before pressing the button again. E142662 1. Press and hold the program button on the garage door opener motor until both blue indicator lights turn on. 2. Release the program button. Only the smaller round indicator light should be on. 3. Press and release the program button. The larger purple indicator light will flash. Note: The next two steps must be completed in 30 seconds. 4. Press and release the Genie Intellicode 2 hand-held transmitter’s previously programmed button. Both indicator lights on the garage door opener motor unit should now flash purple. Once HomeLink has been programmed successfully, the Genie transmitter must be changed out of program mode. To do this: 160 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Garage Door Opener (If Equipped) 5. Press and hold the previously programmed button on the visor for 2 seconds. Repeat this step up to 3 times until the garage door moves. Programming is now complete. Clearing a HomeLink Device To erase programming from the three HomeLink buttons press and hold the two outer HomeLink buttons until the indicator light begins to flash. The indicator light will begin flashing in 10 to 20 seconds, at which time both buttons should be released. Programming has now been erased, and the indicator light should blink slowly to indicate the device is in train mode when any of the three HomeLink buttons are pressed. FCC and RSS-210 Industry Canada Compliance This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to your device not expressly approved by the party responsible for compliance can void the user’s authority to operate the equipment. 161 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Auxiliary Power Points 12 Volt DC Power Point USB Port and Power Point Locations USB Ports and Power Points may be in the following locations: • On the lower instrument panel. • Inside the center console. • On the front of the center console. • On the rear of the center console. • In the cargo area. • On the passenger side floor panel. • 3rd row on the quarter trim panels. WARNING: Do not plug optional electrical accessories into the cigar lighter socket. Incorrect use of the cigar lighter can cause damage not covered by the vehicle warranty, and can result in fire or serious injury. Note: When you switch the ignition on, you can use the socket to power 12 volt appliances with a maximum current rating of 15 amps. Note: Some of the USB ports may not have data transfer capabilities. If the power supply does not work after you switch the ignition off, switch the ignition on. Note: Do not hang any accessory from the accessory plug. 110 Volt AC Power Point (If Equipped) Note: Do not use the power point over the vehicle capacity of 12 volt DC 180 watts or a fuse may blow. WARNING: Do not keep electrical devices plugged in the power point whenever the device is not in use. Do not use any extension cord with the 110 volt AC power point, since it will defeat the safety protection design. Doing so may cause the power point to overload due to powering multiple devices that can reach beyond the 150 watt load limit and could result in fire or serious injury. Note: Always keep the power point caps closed when not in use. Do not insert objects other than an accessory plug into the power point. This damages the power point and may blow the fuse. Run the vehicle for full capacity use of the power point. Note: The power point turns off when you switch off the ignition, when the vehicle is not in accessory mode or when the battery voltage drops below 11 volts. To prevent the battery from running out of charge: • Do not use the power point longer than necessary when the engine is not running. • Do not leave devices plugged in overnight or when you park your vehicle for extended periods. You can use the power point for electric devices that require up to 150 watts. It is on the rear of the center console. 162 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Auxiliary Power Points • • Measuring devices, which process precise data, such as medical equipment or measuring equipment. Other appliances requiring an extremely stable power supply such as microcomputer-controlled electric blankets or touch-sensor lamps. WIRELESS ACCESSORY CHARGING (IF EQUIPPED) E247586 When the indicator light on the power point is: • On: The power point is working, the ignition is ON or the vehicle is in accessory mode. • Off: The power point is OFF, the ignition is OFF or the vehicle is not in accessory mode. • Flashing: The power point is in fault mode. WARNING: Wireless charging devices can affect the operation of implanted medical devices, including cardiac pacemakers. If you have any implanted medical devices, we recommend that you consult with your physician. Note: Devices without built-in Qi wireless charging receivers require an additional Qi receiver or sleeve. Due to the different technologies used on its construction, some devices may exceed the capacity shown on its label when they are initially plugged-in. The system supports one Qi wireless charging compatible device on the charging area. Keep the charging area clean and remove foreign objects prior to charging a device. The power outlet temporarily turns off power when in fault mode if the device exceeds the 150 watt limit. Unplug your device and switch the ignition off. Switch the ignition back on, but do not plug your device back in. Let the system cool off and switch the ignition off to reset the fault mode. Switch the ignition back on and make sure the indicator light remains on. Do not place items with a magnetic strip, for example passports, parking tickets or credit cards, near the charging area when charging a device. Damage may occur to the magnetic strip. Do not place metal objects, for example remote controls, coins and candy wrappers, on or near the charging area when charging a device. Metal objects may heat up and degrade the charging performance. Do not use the power point for certain electric devices, including: • Cathode-ray, tube-type televisions. • Motor loads, such as vacuum cleaners, electric saws and other electric power tools or compressor-driven refrigerators. 163 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Auxiliary Power Points Note: The rate of charge, or charging power, is controlled by the device. During charging, the device and the charger may heat up, this is normal. If the battery gets hotter than usual, the charger may stop charging. The charging area is on the center console or lower instrument panel. See Center Console (page 166). You can charge a device if the vehicle is on, when in accessory, mode or when SYNC is on. To begin charging, place the device on the center of the charging surface with the charging side down. The charging stops after your device reaches a full charge. Note: If the system detects a foreign object or if the device is misaligned on the charging area, a message appears in the display. Note: Software and firmware updates may affect device compatibility, including the use of unofficial software or firmware. Customers should verify charging functionality with their specific devices in-vehicle. E250812 Message Behavior Description Wireless Charger Active Message on screen display or pop-up window. This message appears when wireless charging begins. Pop-up window. The system stops charging your device if the system detects the phone is misaligned, or a foreign metal object is on the charging surface. Charging Terminated Phone misaligned or object between phone and charger detected. Correct the condition to resume charging. This equipment has been tested and found to comply with part 18 of the FCC Rules. • This equipment generates, uses and can radiate radio frequency energy and may cause harmful interference to radio communications. There is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, please consult the dealer. • This product is not end-user serviceable. FCC ID: L2C0066T 164 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Auxiliary Power Points This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: • This device may not cause interference, and • This device must accept any interference, including interference that may cause undesired operation of the device. Note: Changes or modifications not expressively approved by the party responsible for compliance could void the user's authority to operate the equipment. The term "IC" before the radio certification number only signifies that Industry Canada technical specifications were met. 165 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Storage Compartments CUP HOLDERS (IF EQUIPPED) OVERHEAD CONSOLE Note: Stow items in the cupholders carefully as items may become loose during hard braking, acceleration or crashes, including hot drinks which may spill. CENTER CONSOLE Carefully stow items in the center console as items may become loose during hard braking, acceleration or crashes. Available console features include: E224352 Press near the rear edge of the door to open it. E282841 A Auxiliary power point. B USB port. C Small item storage. D Cup holder. E Terrain control and hill descent control. F Auxiliary power point. G Rear climate controls. H Auxiliary power point. I USB smart charger or auxiliary power point. J Wireless charging area. A 166 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Starting and Stopping the Engine When you start the engine, avoid pressing the accelerator pedal before and during operation. Only use the accelerator pedal when you have difficulty starting the engine. GENERAL INFORMATION WARNING: Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk of fire or other damage. KEYLESS STARTING Note: The system may not function if the intelligent access key is close to metal objects or electronic devices, for example keys or a cell phone. WARNING: Do not park, idle or drive your vehicle on dry grass or other dry ground cover. The emission system heats up the engine compartment and exhaust system, creating the risk of fire. Note: A valid intelligent access key must be located inside your vehicle to switch the ignition on and start your vehicle. WARNING: Do not start the engine in a closed garage or in other enclosed areas. Exhaust fumes can be toxic. Always open the garage door before you start the engine. Ignition Modes WARNING: Exhaust leaks may result in entry of harmful and potentially lethal fumes into the passenger compartment. If you smell exhaust fumes inside your vehicle, have your vehicle inspected immediately. Do not drive if you smell exhaust fumes. E144447 If you disconnect the battery, your vehicle may exhibit some unusual driving characteristics for approximately 5 mi (8 km) after you reconnect it. This is because the engine management system must realign itself with the engine. You can disregard any unusual driving characteristics during this period. The keyless starting system has three modes: Off: Turns the ignition off. • The powertrain control system meets all Canadian interference-causing equipment standard requirements regulating the impulse electrical field or radio noise. Without applying the brake pedal, press and release the button once when the ignition is in the on mode, or when your vehicle is running but is not moving. On: All electrical circuits are operational and the warning lamps and indicators illuminate. • 167 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Without applying the brake pedal, press and release the button once. Starting and Stopping the Engine Vehicles with an Ignition Key Start: Starts your vehicle. The engine may not start when your vehicle starts. • Note: Do not touch the accelerator pedal. Press the brake pedal, and then press the button for any length of time. An indicator light on the button illuminates when the ignition is on and when your vehicle starts. 1. Fully depress the brake pedal. 2. Turn the key to the start position to start the engine. Note: The engine may continue cranking for up to 15 seconds or until it starts. STARTING A GASOLINE ENGINE Note: If you cannot start the engine on the first try, wait for a short period and try again. Vehicles with Keyless Start When you start the engine, the idle speed increases. This helps to warm up the engine. If the engine idle speed does not slow down automatically, have your vehicle checked by an authorized dealer. Note: Do not touch the accelerator pedal. Note: You must have your intelligent access key in your vehicle in order to shift the transmission out of park (P). Note: You can crank the engine for a total of 60 seconds without the engine starting before the starting system temporarily disables. The 60 seconds does not have to be all at once. For example, if you crank the engine three times for 20 seconds each time, without the engine starting, you reached the 60-second time limit. A message appears in the information display alerting you that you exceeded the cranking time. You cannot attempt to start the engine for at least 15 minutes. After 15 minutes, you are limited to a 15-second engine cranking time. You need to wait 60 minutes before you can crank the engine for 60 seconds again. 1. Fully depress the brake pedal. 2. Press the push button ignition switch. The system does not function if: • The passive key frequencies are jammed. • The key battery has no charge. If you are unable to start your vehicle, do the following: Before starting your vehicle, check the following: • Make sure all occupants have fastened their seatbelt. • Make sure the headlamps and electrical accessories are off. • Make sure the parking brake is on. • Make sure the transmission is in park (P). • Switch the ignition on. For vehicles with a keyless ignition, see the following instructions. 168 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Starting and Stopping the Engine Once your vehicle starts, it remains running until you press the push button ignition switch, even if your vehicle does not detect a valid passive key. If you open and close a door while your vehicle is running, the system searches for a valid passive key. You cannot start your vehicle if the system does not detect a valid passive key within 20 seconds. Failure to Start If you cannot start the engine after three attempts, wait 10 seconds and follow this procedure: 1. Fully depress the brake pedal. 2. Shift into park (P). 3. Fully depress the accelerator pedal and hold it there. 4. Start the engine. E297184 1. Open the floor console storage compartment lid. 2. Insert the passive key into the backup slot. 3. With the key in this position, press the brake pedal then press the push button ignition switch to switch the ignition on and start your vehicle. Automatic Engine Shutdown For vehicles with a keyless ignition, this feature automatically shuts down the engine if it has been idling for an extended period. The ignition also turns off in order to save battery power. Before your vehicle shuts down, a message appears in the information display showing a timer counting down from 30 seconds. If you do not intervene within 30 seconds, your vehicle shuts down. Another message appears in the information display to inform you that your vehicle has shut down to save fuel. Start your vehicle as you normally do. Fast Restart The fast restart feature allows you to restart your vehicle within 20 seconds of switching it off, even if it does not detect a valid passive key. After 20 seconds, you can no longer start your vehicle if it does not detect a valid passive key. Within 20 seconds of switching the engine off, press the brake pedal and press the push button ignition switch. Automatic Engine Shutdown Override Note: You cannot permanently switch off the automatic shutdown feature. When you switch it off temporarily, it turns on at the next ignition cycle. 169 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Starting and Stopping the Engine You can stop the shutdown, or reset the timer, at any point before the 30-second countdown has expired by doing any of the following: • You can reset the timer by interacting with your vehicle, for example pressing the brake or accelerator pedal. • You can temporarily switch off the shutdown feature any time the ignition is on using the information display. See Information Displays (page 112). The feature only remains off for the current ignition cycle. • During the 30-second countdown, the system prompts you to press OK or RESET to temporarily switch the feature off for the current ignition cycle only. Stopping the Engine When Your Vehicle is Moving Stopping the Engine When Your Vehicle is Stationary Vehicles with an Ignition Key WARNING: Switching off the engine when your vehicle is still moving results in a significant decrease in braking assistance. Higher effort is required to apply the brakes and to stop your vehicle. A significant decrease in steering assistance could also occur. The steering does not lock, but higher effort could be required to steer your vehicle. When you switch the ignition off, some electrical circuits, for example airbags, also turn off. If you unintentionally switch the ignition off, shift into neutral (N) and restart the engine. 1. 1. Shift into park (P). 2. Switch the ignition off. 3. Apply the parking brake. Shift into neutral and use the brakes to bring your vehicle to a safe stop. 2. When your vehicle has stopped, shift into park (P) and switch the ignition off. 3. Apply the parking brake. Vehicles with Keyless Start Vehicles with Keyless Start 1. Shift into park (P). 2. Press the push button ignition switch. 3. Apply the parking brake. Note: The ignition, all electrical circuits and all warning lamps and indicators will be turned off. 1. Vehicles with an Ignition Key Shift into neutral and use the brakes to bring your vehicle to a safe stop. 2. When your vehicle has stopped, shift into park (P). 3. Press and hold the push button ignition switch, or press it three times within two seconds. 4. Apply the parking brake. Note: If the engine is idling for 30 minutes, the ignition and engine automatically shut down. 170 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Starting and Stopping the Engine Guarding Against Exhaust Fumes Note: The heater is most effective when outdoor temperatures are below 0°F (-18°C). WARNING: Exhaust leaks may result in entry of harmful and potentially lethal fumes into the passenger compartment. If you smell exhaust fumes inside your vehicle, have your vehicle inspected immediately. Do not drive if you smell exhaust fumes. The heater acts as a starting aid by warming the engine coolant. This allows the climate control system to respond quickly. The equipment includes a heater element (installed in the engine block) and a wire harness. You can connect the system to a grounded 120-volt AC electrical source. Important Ventilating Information We recommend that you do the following for a safe and correct operation: • Use a 16-gauge outdoor extension cord that is product certified by Underwriter’s Laboratory (UL) or Canadian Standards Association (CSA). This extension cord must be suitable for use outdoors, in cold temperatures, and be clearly marked Suitable for Use with Outdoor Appliances. Do not use an indoor extension cord outdoors. This could result in an electric shock or become a fire hazard. • Use as short an extension cord as possible. • Do not use multiple extension cords. • Make sure that when in operation, the extension cord plug and heater cord plug connections are free and clear of water. This could cause an electric shock or fire. • Make sure your vehicle is parked in a clean area, clear of combustibles. • Make sure the heater, heater cord and extension cord are firmly connected. • Check for heat anywhere in the electrical hookup once the system has been operating for approximately 30 minutes. If you stop your vehicle and then leave the engine idling for long periods, we recommend that you do one of the following: • Open the windows at least 1 in (3 cm). • Set your climate control to outside air. ENGINE BLOCK HEATER (IF EQUIPPED) WARNING: Failure to follow engine block heater instructions could result in property damage or serious personal injury. WARNING: Do not use your heater with ungrounded electrical systems or two-pronged adapters. There is a risk of electrical shock. WARNING: Do not fully close the hood, or allow it to drop under its own weight when using the engine block heater. This could damage the power cable and may cause an electrical short resulting in fire, injury and property damage. 171 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Starting and Stopping the Engine • • Make sure the system is unplugged and properly stowed before starting and driving your vehicle. Make sure the protective cover seals the prongs of the block heater cord plug when not in use. Make sure the heater system is checked for proper operation before winter. Using the Engine Block Heater Make sure the receptacle terminals are clean and dry prior to use. Clean them with a dry cloth if necessary. The heater uses 0.4 to 1.0 kilowatt-hours of energy per hour of use. The system does not have a thermostat. It achieves maximum temperature after approximately three hours of operation. Using the heater longer than three hours does not improve system performance and unnecessarily uses electricity. 172 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Unique Driving Characteristics The Auto-Start-Stop system status is available at a glance within the information display. See Information Displays (page 112). AUTO-START-STOP (IF EQUIPPED) The system helps reduce fuel consumption by automatically stopping and restarting the engine when your vehicle has stopped. The engine restarts automatically when you release the brake pedal. Enabling Auto-Start-Stop The system automatically enables every time you start your vehicle if: In some situations, your vehicle may restart automatically, for example: • To maintain interior comfort. • To recharge the battery. • • Note: Power assist steering turns off when the engine is off. • • • • Note: If your vehicle is flex fuel capable, Auto-Start-Stop will be inhibited for a short time after a refuel event while the system is verifying the fuel type being used. • • WARNING: Apply the parking brake, shift into park (P), switch the ignition off and remove the key before you leave your vehicle. Failure to follow this instruction could result in personal injury or death. • • WARNING: Apply the parking brake, shift into park (P), switch the ignition off and remove the key before you open the hood or have any service or repair work completed. If you do not switch the ignition off, the engine could restart at any time. Failure to follow this instruction could result in personal injury or death. • • • • • WARNING: The system may require the engine to automatically restart when the auto-start-stop indicator illuminates green or flashes amber. Failure to follow this instruction could result in personal injury. • • • • 173 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing You do not press the Auto-Start-Stop button (not illuminated). Your vehicle exceeds an initial speed of 3 mph (5 km/h) after you have initially started your vehicle. You have stopped your vehicle. Your foot is on the brake pedal. The driver door is closed. The interior compartment has cooled or warmed to an acceptable level. The front windshield defroster is off. You have not turned the steering wheel rapidly or you do not have it at a sharp angle. The vehicle is not on a steep road grade. The battery is within optimal operating conditions (battery state of charge and temperature in range). The engine coolant is near operating temperature. Elevation is below about 12,000 ft (3,650 m). Ambient temperature is moderate. The trailer is not connected. If you select Normal, Eco, Snow/Wet or Grass/Gravel/Snow modes. You are not in 4H or 4L. You have not selected Manual shift mode. Hill descent control is not active. You have not selected Tow haul, Sport, Sand or Mud/Rut modes. Unique Driving Characteristics Note: Note when in Sport mode it can be enabled by pressing the Auto-Start-Stop button. Any of the following conditions may result in an automatic restart of the engine: • You have increased the blower fan speed or changed the climate control temperature. • You have an electrical accessory turned on or plugged in. The green Auto-Start-Stop indicator light on the instrument cluster will illuminate to indicate when the automatic engine stop occurs. Note: You may notice that the climate seat fan fluctuates during an automatic restart. If the instrument cluster is equipped with a grey E146361 Auto-Start-Stop indicator light, it illuminates when automatic engine stop is not available due to one of the above noted conditions not being met. Disabling Auto-Start-Stop Automatic Engine Restart Any of the following conditions will result in an automatic restart of the engine: • You have removed your foot from the brake pedal. • You press the accelerator pedal. • You press the accelerator and the brake pedal at the same time. • The driver safety belt becomes unfastened or the driver door is ajar. • Your vehicle is moving. • The interior compartment does not meet customer comfort when air conditioning or heat is on. • Fogging of the windows could occur and the air conditioning is on. • The battery is not within optimal operating conditions. • You have exceeded the maximum engine off time. • When you press the Auto-Start-Stop button with the engine automatically stopped. • The front defroster is turned to the Max setting. • When you shift into park (P), the engine will restart. E255783 Press the Auto-Start-Stop button on the center console to switch the system off. The button will illuminate. Deactivating using the button lasts only 1 key cycle. Press the button again to restore Auto-Start-Stop function. Note: If the Shift to park (P), Restart Engine message appears and the amber Auto-Start-Stop indicator light flashes, this indicates automatic restart is unavailable. You must restart the vehicle manually. See Information Displays (page 112). If your vehicle is in engine off Auto-Start-Stop, shifting from drive (D) to reverse (R) will not cause a restart if you do not press the brake pedal. The message Auto-Start-Stop Press Brake to Start Engine appears. You must press the brake pedal within 60 seconds or the system requires you to shift into park (P) and manually restart your vehicle. 174 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Unique Driving Characteristics • HYBRID VEHICLE OPERATION (IF EQUIPPED) • This hybrid vehicle combines electric and gasoline propulsion to provide breakthrough performance and improved efficiency. Familiarizing yourself with these unique characteristics provides an optimal driving experience from your vehicle. • • • Starting When you start your vehicle, a green READY indicator light E293827 appears in the instrument cluster and a ready to drive message appears, letting you know that your vehicle is ready for driving. • Charge level of high voltage battery is low. High or low outside temperatures in order to provide system heating or cooling. Engine not warm enough to provide passenger requested cabin temperature. Towing a trailer. Selectable drive modes: Certain selectable drive modes may cause the engine to run. See About Drive Mode Control (page 269). Live in Drive: Use of the paddle shifters while in drive (D) may cause the engine to run. See Transmission (page 195). Stopping The engine may not start because your vehicle has a silent key start feature. This fuel saving feature allows your vehicle to be ready to drive without requiring the gas engine to be running. The indicator remains on when your vehicle is on, whether the engine is running or not, to indicate your vehicle is capable of movement using the electric motor, gas engine or both. Typically, the engine does not start unless the vehicle is cold, a climate control change is requested or you press the accelerator pedal. The gas engine may shut off to conserve fuel as you come to a stop. Restarting your vehicle is not required. Simply step on the accelerator when you are ready to drive. Transmission Operation The engine and electric motor together propel the vehicle through the automatic transmission. This is normal hybrid operating and helps deliver fuel efficiency and performance. Battery Driving Your hybrid is equipped with a high voltage battery. A cool battery maintains battery life and provides the best possible performance. The high voltage battery is cooled by the vehicle's air conditioning system. When the air conditioning system is on, you may notice a slight increase in air temperature coming from the climate control vents while the battery is cooling. You may also notice cool air flowing from the vents when the air conditioning or blower is off. The gas engine automatically starts and stops to provide power when needed and to save fuel when not needed. When coasting at low speeds, coming to a stop, or standing, the gas engine normally shuts down and your vehicle operates in electric-only mode. Conditions that may cause the engine to start up or remain running include: • Considerable vehicle acceleration. • Climbing a hill. 175 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Unique Driving Characteristics You may also notice during extending downhill driving that your engine continues to run instead of shutting off. During this engine braking, the engine stays on, but it is not using any fuel. You may also hear a slight whine or whistle when operating your vehicle. This is the normal operation of the electric motor in the hybrid system. Your fuel economy should improve throughout your hybrid's break-in period. As with any vehicle, your driving habits and accessory usage can significantly impact your fuel economy. For best results, keep these tips in mind: Braking • • Your hybrid is equipped with standard hydraulic braking and regenerative braking. Regenerative braking is performed by your transmission and it captures brake energy and stores it in the high voltage battery. You may notice the transmission changing gears while decelerating. This is normal, and is used to capture the maximum energy back into the high voltage battery. Keep the tires properly inflated and only use the recommended size. Aggressive driving increases the amount of energy required to move your vehicle. In general, you can achieve better fuel economy with mild to moderate acceleration and deceleration. Moderate braking is particularly important since it allows you to maximize the energy captured by the regenerative braking system. Additional Tips: • Do not carry extra loads. • Be mindful of adding external accessories that may increase aerodynamic drag. • Observe posted speed limits. • Perform all scheduled maintenance. • There is no need to wait for your engine to warm up. The vehicle is ready to drive immediately after starting. Driving to Optimize Fuel Economy Note: Having your engine running is not always an indication of inefficiency. In some cases, it is actually more efficient than driving in electric mode. 176 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Unique Driving Characteristics HYBRID VEHICLE FREQUENTLY ASKED QUESTIONS (IF EQUIPPED) Question Answer What are the series of clicks from the cargo The high voltage battery is electrically isolarea when I first turn the key in the ignition? ated from the rest of the vehicle when the key is off. When you switch the key on, high voltage contactors inside the battery are closed to make the electricity available to the motor and generator and enable the vehicle to drive. The clicks are the sound of these contactors as they close and open during start up and shut down. Why does the engine sometimes start at key-on? The vehicle's computer will determine if an engine start is required at key-on. Silent key start will start the engine if it is necessary for cabin heating, windshield defrost, or if the outside temperature is low. Why does it take a long time before the engine shuts down? There are several reasons the engine stays on for an extended amount of time when you first start it. One common reason is to make sure that the emissions components are warm enough to minimize tailpipe emissions. As the climate gets cooler, this engine-on time is extended. Why does my engine stay on when it is extremely cold outside? In order to make sure that the climate control system can begin heating the cabin or defrosting the windshield as soon as a driver requests it, the engine coolant temperature has to be kept sufficiently hot. Keeping the engine on is required to maintain the correct coolant temperature. 177 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Unique Driving Characteristics Question Answer What is the engine oil change service interval? Change the engine oil according to your Intelligent Oil-Life Monitor recommendation which under normal driving conditions should be around 9,500 mi (15,288 km)12,500 mi (20,117 km) See Scheduled Maintenance (page 471). Can I put E15 or E85 in my vehicle, and how will it affect my fuel economy? Your hybrid vehicle can use E15 (15% ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel economy because ethanol contains less energy per gallon than gasoline. Your hybrid vehicle is not designed to use E85 (85% ethanol). How long will my high voltage battery last? The high voltage battery system is designed Does it need maintenance? to last the life of the vehicle and requires no maintenance. 178 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling • SAFETY PRECAUTIONS WARNING: Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire. • WARNING: The fuel system may be under pressure. If you hear a hissing sound near the fuel filler inlet, do not refuel until the sound stops. Otherwise, fuel may spray out, which could cause serious personal injury. • WARNING: Fuels can cause serious injury or death if misused or mishandled. WARNING: Fuel may contain benzene, which is a cancer-causing agent. • WARNING: When refueling always shut the engine off and never allow sparks or open flames near the fuel tank filler valve. Never smoke or use a cell phone while refueling. Fuel vapor is extremely hazardous under certain conditions. Avoid inhaling excess fumes. Avoid inhaling fuel vapors. Inhaling fuel vapor can lead to eye and respiratory tract irritation. In severe cases, excessive or prolonged breathing of fuel vapor can cause serious illness and permanent injury. Avoid getting fuel in your eyes. If you splash fuel in your eyes, immediately remove contact lenses (if worn), flush with water for 15 minutes and seek medical attention. Failure to seek proper medical attention could lead to permanent injury. Fuels can be harmful if absorbed through the skin. If you splash fuel on your skin, clothing or both, promptly remove contaminated clothing and thoroughly wash your skin with soap and water. Repeated or prolonged skin contact causes skin irritation. Be particularly careful if you are taking Antabuse or other forms of Disulfiram for the treatment of alcoholism. Breathing fuel vapors could cause an adverse reaction, serious personal injury or sickness. Immediately call a physician if you experience any adverse reactions. FUEL QUALITY - E85 Choosing the Right Fuel - Flex Fuel Vehicles Follow these guidelines when refueling: • Extinguish all smoking materials and any open flames before refueling your vehicle. • Always switch the engine off before refueling. • Automotive fuels can be harmful or fatal if swallowed. Fuel is highly toxic and if swallowed can cause death or permanent injury. If fuel is swallowed immediately call a physician, even if no symptoms are immediately apparent. The toxic effects of fuel may not be apparent for hours. Flex fuel vehicles have one of the following identifiers: • Yellow fuel filler cap. • Yellow bezel around the fuel filler inlet. • Yellow fuel filler housing. • Yellow E85 label on the fuel tank filler door. 179 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling Do not use: • Diesel fuel. • Fuels containing kerosene or paraffin. • Fuels containing more than 85% ethanol or E100 fuel. • Fuels containing methanol. • Fuels containing metallic-based additives, including manganese-based compounds. • Fuels containing the octane booster additive, methylcyclopentadienyl manganese tricarbonyl (MMT). • Leaded fuel, using leaded fuel is prohibited by law. E161513 Your vehicle is designed to operate on regular unleaded gasoline with a minimum pump (R+M)/2 octane rating of 87 or regular unleaded gasoline blended with a maximum of 85% ethanol (E85). Some fuel stations, particularly those in high altitude areas, offer fuels posted as regular unleaded gasoline with an octane rating below 87. The use of these fuels could result in engine damage that will not be covered by the vehicle warranty. The use of fuels with metallic compounds such as methylcyclopentadienyl manganese tricarbonyl (commonly known as MMT), which is a manganese-based fuel additive, will impair engine performance and affect the emission control system. For best overall vehicle and engine performance, premium fuel with an octane rating of 91 or higher is recommended. The performance gained by using premium fuel is most noticeable in hot weather as well as other conditions, for example when towing a trailer. See Towing (page 278). Switching Between E85 and Gasoline We do not recommend repeatedly alternating between E85 and gasoline. If you switch from using E85 to gasoline, or from gasoline to E85, add as much fuel as possible, at least half a tank. Drive your vehicle immediately for a minimum of 5 mi (8 km) to allow it to adapt to the change in ethanol concentration. If you use E85 exclusively, we recommend that you fill the fuel tank with regular unleaded gasoline at each scheduled oil change. Do not be concerned if the engine sometimes knocks lightly. However, if the engine knocks heavily while using fuel with the recommended octane rating, contact an authorized dealer to prevent any engine damage. We recommend Top Tier detergent gasolines, where available to help minimize engine deposits and maintain optimal vehicle and engine performance. For additional information, refer to www.toptiergas.com. Note: Use of any fuel for which the vehicle was not designed can impair the emission control system, cause loss of vehicle performance, and cause damage to the engine which may not be covered by the vehicle Warranty. 180 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling Note: Use of any fuel for which the vehicle was not designed can impair the emission control system, cause loss of vehicle performance, and cause damage to the engine which may not be covered by the vehicle Warranty. FUEL QUALITY - GASOLINE Choosing the Right Fuel Do not use: • Diesel fuel. • Fuels containing kerosene or paraffin. • Fuel containing more than 15% ethanol or E85 fuel. • Fuels containing methanol. • Fuels containing metallic-based additives, including manganese-based compounds. • Fuels containing the octane booster additive, methylcyclopentadienyl manganese tricarbonyl (MMT). • Leaded fuel, using leaded fuel is prohibited by law. E161513 Your vehicle is designed to operate on regular unleaded gasoline with a minimum pump (R+M)/2 octane rating of 87. Some fuel stations, particularly those in high altitude areas, offer fuels posted as regular unleaded gasoline with an octane rating below 87. The use of these fuels could result in engine damage that will not be covered by the vehicle warranty. The use of fuels with metallic compounds such as methylcyclopentadienyl manganese tricarbonyl (commonly known as MMT), which is a manganese-based fuel additive, will impair engine performance and affect the emission control system. For best overall vehicle and engine performance, premium fuel with an octane rating of 91 or higher is recommended. The performance gained by using premium fuel is most noticeable in hot weather as well as other conditions, for example when towing a trailer. See Towing (page 278). Do not be concerned if the engine sometimes knocks lightly. However, if the engine knocks heavily while using fuel with the recommended octane rating, contact an authorized dealer to prevent any engine damage. FUEL FILLER FUNNEL LOCATION The fuel filler funnel is in the spare wheel storage tray. We recommend Top Tier detergent gasolines, where available to help minimize engine deposits and maintain optimal vehicle and engine performance. For additional information, refer to www.toptiergas.com. RUNNING OUT OF FUEL Running out of fuel can cause damage not covered by the vehicle Warranty. 181 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling Adding Fuel From a Portable Fuel Container If your vehicle runs out of fuel: • Add a minimum of 1.3 gal (5 L) of fuel to restart the engine. • You may need to switch the ignition from off to on several times after refueling to allow the fuel system to pump the fuel from the tank to the engine. When restarting, cranking time takes a few seconds longer than normal. WARNING: Do not insert the nozzle of a fuel container or an aftermarket funnel into the fuel filler neck. This may damage the fuel system filler neck or its seal and cause fuel to run onto the ground. Note: If your vehicle is on a steep slope, more fuel may be required. WARNING: Do not try to pry open or push open the capless fuel system with foreign objects. This could damage the fuel system and its seal and cause injury to you or others. Filling a Portable Fuel Container WARNING: Flow of fuel through a fuel pump nozzle can produce static electricity. This can cause a fire if you are filling an ungrounded fuel container. WARNING: Do not dispose of fuel in the household refuse or the public sewage system. Use an authorized waste disposal facility. Use the following guidelines to avoid electrostatic charge build-up, which can produce a spark, when filling an ungrounded fuel container: • Only use an approved fuel container to transfer fuel to your vehicle. Place the container on the ground when filling it. • Do not fill a fuel container when it is inside your vehicle (including the cargo area). • Keep the fuel pump nozzle in contact with the fuel container when filling it. • Do not use a device that holds the fuel pump nozzle lever in the fill position. When refueling the vehicle fuel tank from a fuel container, use the fuel filler funnel included with your vehicle. See Fuel Filler Funnel Location (page 181). Note: Do not use aftermarket funnels as they may not work with the capless fuel system and can damage it. When refueling the vehicle fuel tank from a fuel container, do the following: 1. Fully open the fuel filler door. 2. Fully insert the fuel filler funnel into the fuel filler inlet. 182 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling REFUELING - EXCLUDING: HYBRID ELECTRIC VEHICLE (HEV) Refueling System Overview A B E157452 3. Add fuel to your vehicle from the fuel container. 4. Remove the fuel filler funnel. 5. Fully close the fuel filler door. 6. Clean the fuel filler funnel and place it back in your vehicle or correctly dispose of it. Note: Extra funnels can be purchased from an authorized dealer if you choose to dispose of the funnel. C E267248 A Fuel filler door. B Fuel tank filler valve. C Fuel tank filler pipe. Your vehicle does not have a fuel tank filler cap. 183 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling A B WARNING: The fuel system may be under pressure. If you hear a hissing sound near the fuel filler inlet, do not refuel until the sound stops. Otherwise, fuel may spray out, which could cause serious personal injury. C D WARNING: Do not pry open the fuel tank filler valve. This could damage the fuel system. Failure to follow this instruction could result in fire, personal injury or death. WARNING: Do not remove the fuel pump nozzle from its fully inserted position when refueling. E206911 A Left-hand side. To open the fuel filler door, press the center rear edge of the fuel filler door and then release. B Right-hand side. To open the fuel filler door, press the center rear edge of the fuel filler door and then release. C Left-hand side. Pull the rear of the fuel filler door to open it. D Right-hand side. Pull the rear of the fuel filler door to open it. WARNING: Stop refueling when the fuel pump nozzle automatically shuts off for the first time. Failure to follow this will fill the expansion space in the fuel tank and could lead to fuel overflowing. WARNING: Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire. Refueling Your Vehicle WARNING: Wait at least five seconds before removing the fuel pump nozzle to allow any residual fuel to drain into the fuel tank. WARNING: When refueling always shut the engine off and never allow sparks or open flames near the fuel tank filler valve. Never smoke or use a cell phone while refueling. Fuel vapor is extremely hazardous under certain conditions. Avoid inhaling excess fumes. 1. Fully open the fuel filler door. 2. Select the correct fuel pump nozzle for your vehicle. 184 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling A B A E206912 5. Operate the fuel pump nozzle within the area shown. E139202 3. Insert the fuel pump nozzle up to the first notch on the nozzle A. Keep the fuel pump nozzle resting on the fuel tank filler pipe. E119081 6. When you finish refueling slightly raise the fuel pump nozzle and slowly remove it. 7. Fully close the fuel filler door. A Do not attempt to start the engine if you have filled the fuel tank with incorrect fuel. Incorrect fuel use could cause damage not covered by the vehicle Warranty. Have your vehicle immediately checked. Refueling System Warning (If Equipped) E139203 If the fuel tank filler valve does not fully close, a message could appear in the information display. B 4. Hold the fuel pump nozzle in position B when refueling. Holding the fuel pump nozzle in position A can affect the flow of fuel and shut off the fuel pump nozzle before the fuel tank is full. Message Check Fuel Fill Inlet If the message appears, do the following: 1. Stop your vehicle as soon as it is safe to do so and switch the engine off. 2. Shift into park (P) or neutral (N). 185 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling 3. Apply the parking brake. 4. Fully open the fuel filler door. 5. Check the fuel tank filler valve for any debris that may be restricting its movement. 6. Remove any debris from the fuel tank filler valve. 7. Fully insert a fuel pump nozzle or the fuel filler funnel provided with your vehicle into the fuel filler pipe. See Fuel Filler Funnel Location (page 181). This action should dislodge any debris that may be preventing the fuel tank filler valve from fully closing. 8. Remove the fuel pump nozzle or fuel filler funnel from the fuel filler pipe. 9. Fully close the fuel filler door. Note: The message may not immediately reset. If the message continues to appear and a warning lamp illuminates, have your vehicle checked as soon as possible. WARNING: When refueling always shut the engine off and never allow sparks or open flames near the fuel tank filler valve. Never smoke or use a cell phone while refueling. Fuel vapor is extremely hazardous under certain conditions. Avoid inhaling excess fumes. WARNING: Stop refueling when the fuel pump nozzle automatically shuts off for the first time. Failure to follow this will fill the expansion space in the fuel tank and could lead to fuel overflowing. WARNING: Wait at least five seconds before removing the fuel pump nozzle to allow any residual fuel to drain into the fuel tank. WARNING: The fuel system may be under pressure. If you hear a hissing sound near the fuel filler inlet, do not refuel until the sound stops. Otherwise, fuel may spray out, which could cause serious personal injury. REFUELING - HYBRID ELECTRIC VEHICLE (HEV) WARNING: Read and follow all the instructions on the pump island. WARNING: Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire. 1. When you stop your vehicle, shift into park (P) and switch the ignition off. WARNING: Do not pry open the fuel tank filler valve. This could damage the fuel system. Failure to follow this instruction could result in fire, personal injury or death. WARNING: Do not remove the fuel pump nozzle from its fully inserted position when refueling. E293006 186 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling 2. Press the button on the left side of the instrument panel to open the fuel filler door. The fuel filler door can take up to 15 seconds to open before you can insert a fuel filler nozzle. A B E206912 A 5. Operate the fuel pump nozzle within the area shown. E119081 6. Slightly raise the fuel pump nozzle and then slowly remove it. 7. Fully close the fuel filler door. Note: To close the fuel filler door, press the center rear edge of the fuel filler door and then release. E139202 3. Insert the fuel pump nozzle up to the first notch on the nozzle A. Keep it resting on the cover of the fuel tank filler pipe opening. You must complete the refueling process within 20 minutes. If 20 minutes elapses, you must press the button on the left side of the instrument panel again. Fuel pump nozzle automatic shut off may occur if you do not press the button on the left side instrument panel. A System Warnings E139203 If the fuel filler door fails to open, an information message appears in the information display. B 4. Hold the fuel pump nozzle in position B when refueling. Holding the fuel nozzle in position A can affect the flow of fuel and shut off the fuel nozzle before the fuel tank is full. 187 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling Message Refuel Error See Manual Description and Action A warning message appears in the information display when the fuel system fails to depressurize or the fuel filler door fails to open. You may have to use the fuel filler door manual override lever. If the information message appears, do the following: 1. Check the fuel filler door for anything that may be obstructing its movement, for example ice or snow. 2. Remove any obstruction from the fuel filler door. 3. Press the button on the driver door to open the fuel filler door. 4. If the fuel filler door fails to open and the information message remains in the information display, use the fuel filler door manual override lever. E297793 Note: The manual override lever is in the driver side rear wheel well area. Fuel Filler Door Manual Override Lever 2. Pull the manual override lever. 3. Switch the ignition off. 4. Complete the refueling process within 20 minutes. WARNING: The fuel system may be under pressure. If you hear a hissing sound near the fuel filler inlet, do not refuel until the sound stops. Otherwise, fuel may spray out, which could cause serious personal injury. FUEL CONSUMPTION Advertised Capacity Note: The transmission must be in park (P) or neutral (N). The advertised capacity is the maximum amount of fuel that you can add to the fuel tank when the fuel gauge indicates empty. See Capacities and Specifications (page 404). When using the manual override lever do the following: 1. Switch the ignition on. 188 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuel and Refueling In addition, the fuel tank contains an empty reserve. The empty reserve is an unspecified amount of fuel that remains in the fuel tank when the fuel gauge indicates empty. To calculate L/100 km (liters per 100 kilometers) fuel consumption, multiply the liters used by 100, then divide by kilometers traveled. To calculate MPG (miles per gallon) fuel consumption, divide miles traveled by gallons used. Note: The amount of fuel in the empty reserve varies and should not be relied upon to increase driving range. Keep a record for at least one month and record the type of driving, for example city or highway. This provides an accurate estimate of your vehicle’s fuel economy under current driving conditions. Keeping records during summer and winter shows how temperature impacts fuel economy. Filling the Fuel Tank For consistent results when refueling: • Turn the ignition off before fueling; an inaccurate reading results if the engine is left running. • Use the same fill rate (low-medium-high) each time the tank is filled. • Allow no more than one automatic shut-off when refueling. Conditions • • • Results are most accurate when the filling method is consistent. Calculating Fuel Economy • Your vehicle calculates fuel economy figures through the trip computer average fuel function. See Information Displays (page 112). • The first 1,000 mi (1,500 km) of driving is the break-in period of the engine. A more accurate measurement is obtained after 2,000 mi (3,000 km). • • 1. Completely fill the fuel tank and record the initial odometer reading. See Refueling (page 183). 2. Each time you fill the fuel tank, record the amount of fuel added. 3. After at least three fill ups, fill the fuel tank and record the current odometer reading. 4. Subtract your initial odometer reading from the current odometer reading. 189 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Heavily loading your vehicle reduces fuel economy. Carrying unnecessary weight in your vehicle may reduce fuel economy. Avoid adding accessories that increase aerodynamic drag to your vehicle such as bug deflectors, car top carriers and ski or bike racks. Using fuel blended with alcohol may lower fuel economy. Fuel economy may decrease with lower temperatures. Fuel economy may decrease when driving short distances. You will get better fuel economy when driving on flat terrain than when driving on hilly terrain. Engine Emission Control Tampering With a Noise Control System EMISSION LAW Federal laws prohibit the following acts: • Removal or rendering inoperative by any person other than for purposes of maintenance. • Repair or replacement of any device or element of the design incorporated into a new vehicle for the purpose of noise control prior to its sale or delivery to the ultimate purchaser or while it is in use. • The use of the vehicle after any person removes or renders inoperative any device or element of the design. WARNING: Do not remove or alter the original equipment floor covering or insulation between it and the metal floor of the vehicle. The floor covering and insulation protect occupants of the vehicle from the engine and exhaust system heat and noise. On vehicles with no original equipment floor covering insulation, do not carry passengers in a manner that permits prolonged skin contact with the metal floor. Failure to follow these instructions may result in fire or personal injury. The U.S. Environmental Protection Agency may presume to constitute tampering as follows: • Removal of hood blanket, fender apron absorbers, fender apron barriers, underbody noise shields or acoustically absorptive material. • Tampering or rendering inoperative the engine speed governor, to allow engine speed to exceed manufacturer specifications. U.S. federal laws and certain state laws prohibit removing or rendering inoperative emission control system components. Similar federal or provincial laws may apply in Canada. We do not approve of any vehicle modification without first determining applicable laws. Tampering with emissions control systems including related sensors or the Diesel Exhaust Fluid system can result in reduced engine power and the illumination of the service engine soon light. If the engine does not start, runs rough, experiences a decrease in engine performance, experiences excess fuel consumption or produces excessive exhaust smoke, check for the following: • A plugged or disconnected air inlet system hose. • A plugged engine air filter element. • Water in the fuel filter and water separator. • A clogged fuel filter. • Contaminated fuel. • Air in the fuel system, due to loose connections. • An open or pinched sensor hose. • Incorrect engine oil level. 190 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Engine Emission Control • • Incorrect fuel for climatic conditions. Incorrect engine oil viscosity for climactic conditions. WARNING: Exhaust leaks may result in entry of harmful and potentially lethal fumes into the passenger compartment. If you smell exhaust fumes inside your vehicle, have your vehicle inspected immediately. Do not drive if you smell exhaust fumes. Note: Some vehicles have a lifetime fuel filter that is integrated with the fuel tank. Regular maintenance or replacement is not needed. Note: If these checks do not help you correct the concern, have your vehicle checked as soon as possible. Your vehicle has various emission control components and a catalytic converter that enables it to comply with applicable exhaust emission standards. Noise Emissions Warranty, Prohibited Tampering Acts and Maintenance To make sure that the catalytic converter and other emission control components continue to work properly: • Do not crank the engine for more than 10 seconds at a time. • Do not run the engine with a spark plug lead disconnected. • Do not push-start or tow-start your vehicle. Use booster cables. See Jump Starting the Vehicle (page 289). • Use only the specified fuel listed. • Do not switch the ignition off when your vehicle is moving. • Avoid running out of fuel. • Have the items listed in scheduled maintenance information performed according to the specified schedule. On January 1, 1978, Federal regulation became effective governing the noise emission on trucks over 10,000 lb (4,536 kg) Gross Vehicle Weight Rating (GVWR). The preceding statements concerning prohibited tampering acts and maintenance, and the noise warranty found in the Warranty Guide, are applicable to complete chassis cabs over 10,000 lb (4,536 kg) GVWR. CATALYTIC CONVERTER WARNING: Do not park, idle or drive your vehicle on dry grass or other dry ground cover. The emission system heats up the engine compartment and exhaust system, creating the risk of fire. Note: Resulting component damage may not be covered by the vehicle Warranty. The scheduled maintenance items listed in scheduled maintenance information are essential to the life and performance of your vehicle and to its emissions system. WARNING: The normal operating temperature of the exhaust system is very high. Never work around or attempt to repair any part of the exhaust system until it has cooled. Use special care when working around the catalytic converter. The catalytic converter heats up to a very high temperature after only a short period of engine operation and stays hot after the engine is switched off. If you use anything other than Ford, Motorcraft or Ford-authorized parts for maintenance replacements or for service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability. 191 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Engine Emission Control 1. Your vehicle has run out of fuel—the engine may misfire or run poorly. 2. Poor fuel quality or water in the fuel—the engine may misfire or run poorly. 3. The fuel fill inlet may not have closed properly. See Refueling (page 183). 4. Driving through deep water—the electrical system may be wet. Illumination of the service engine soon indicator, charging system warning light or the temperature warning light, fluid leaks, strange odors, smoke or loss of engine power could indicate that the emission control system is not working properly. An improperly operating or damaged exhaust system may allow exhaust to enter the vehicle. Have a damaged or improperly operating exhaust system inspected and repaired immediately. You can correct these temporary malfunctions by filling the fuel tank with good quality fuel, properly closing the fuel fill inlet or letting the electrical system dry out. After three driving cycles without these or any other temporary malfunctions present, the service engine soon indicator should stay off the next time you start the engine. A driving cycle consists of a cold engine startup followed by mixed city and highway driving. No additional vehicle service is required. Do not make any unauthorized changes to your vehicle or engine. By law, vehicle owners and anyone who manufactures, repairs, services, sells, leases, trades vehicles, or supervises a fleet of vehicles are not permitted to intentionally remove an emission control device or prevent it from working. Information about your vehicle’s emission system is on the Vehicle Emission Control Information Decal located on or near the engine. This decal also lists engine displacement. If the service engine soon indicator remains on, have your vehicle serviced at the first available opportunity. Although some malfunctions detected by the OBD-II may not have symptoms that are apparent, continued driving with the service engine soon indicator on can result in increased emissions, lower fuel economy, reduced engine and transmission smoothness and lead to more costly repairs. Please consult your warranty information for complete details. On-Board Diagnostics (OBD-II) Your vehicle has a computer known as the on-board diagnostics system (OBD-II) that monitors the engine’s emission control system. The system protects the environment by making sure that your vehicle continues to meet government emission standards. The OBD-II system also assists a service technician in properly servicing your vehicle. Readiness for Inspection and Maintenance (I/M) Testing Some state and provincial and local governments may have Inspection/Maintenance (I/M) programs to inspect the emission control equipment on your vehicle. Failure to pass this inspection could prevent you from getting a vehicle registration. When the service engine soon indicator illuminates, the OBD-II system has detected a malfunction. Temporary malfunctions may cause the service engine soon indicator to illuminate. Examples are: If the service engine soon indicator is on or the bulb does not work, your vehicle may need service. See On-Board Diagnostics. 192 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Engine Emission Control Your vehicle may not pass the I/M test if the service engine soon indicator is on or not working properly (bulb is burned out), or if the OBD-II system has determined that some of the emission control systems have not been properly checked. In this case, the vehicle is not ready for I/M testing. If the vehicle’s engine or transmission has just been serviced, or the battery has recently run down or been replaced, the OBD-II system may indicate that the vehicle is not ready for I/M testing. To determine if the vehicle is ready for I/M testing, turn the ignition key to the on position for 15 seconds without cranking the engine. If the service engine soon indicator blinks eight times, it means that the vehicle is not ready for I/M testing; if the service engine soon indicator stays on solid, it means that your vehicle is ready for I/M testing. The OBD-II system checks the emission control system during normal driving. A complete check may take several days. If the vehicle is not ready for I/M testing, you can perform the following driving cycle consisting of mixed city and highway driving: 1. 15 minutes of steady driving on an expressway or highway followed by 20 minutes of stop-and-go driving with at least four 30-second idle periods. 2. Allow your vehicle to sit for at least eight hours with the ignition off. Then, start the vehicle and complete the above driving cycle. The vehicle must warm up to its normal operating temperature. Once started, do not turn off the vehicle until the above driving cycle is complete. If the vehicle is still not ready for I/M testing, you need to repeat the above driving cycle. 193 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing High Voltage Battery (If Equipped) Note: The high-voltage battery does not require regular service maintenance. GENERAL INFORMATION WARNING: This battery pack should only be serviced by an authorized electric vehicle technician. Improper handling can result in personal injury or death. WARNING: Apply the parking brake, shift into park (P), switch the ignition off and remove the key before you open the hood or have any service or repair work completed. If you do not switch the ignition off, the engine could restart at any time. Failure to follow this instruction could result in personal injury or death. WARNING: Do not touch the electronic ignition system parts after you have switched the ignition on or when the engine is running. The system operates at high voltage. Failure to adhere to this warning could result in serious personal injury or death. WARNING: Keep your hands and clothing clear of the engine cooling fan. Your vehicle consists of various high-voltage components and wiring. All of the high-voltage power flows through specific wiring assemblies labeled as such or covered with a solid orange convolute, or orange striped tape, or both. Do not come in contact with these components. The high-voltage battery system is a high-voltage, lithium-ion battery system. The pack is located underneath the vehicle. The high voltage battery system uses an advanced active liquid heating and cooling system to regulate high voltage battery temperature and help maximize the life of the high voltage battery. 194 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Transmission AUTOMATIC TRANSMISSION WARNING: Always fully apply the parking brake and make sure you shift into park (P). Failure to follow this instruction could result in personal injury or death. WARNING: Do not apply the brake pedal and accelerator pedal simultaneously. Applying both pedals simultaneously for more than a few seconds will limit engine performance, which may result in difficulty maintaining speed in traffic and could lead to serious injury. E227917 Note: You may not be able to shift out of park (P) unless the intelligent access key is inside your vehicle. Understanding your Transmission Selector Positions P Park. R Reverse. N Neutral. D Drive. M Manual. The instrument cluster displays the current gear. Your vehicle has an electronic transmission shifter. The transmission selector is on the center console. Park (P) With the transmission in park (P), your vehicle locks the transmission and prevents the wheels from turning. Always come to a complete stop before putting your vehicle into and out of park (P). When you switch the ignition off, your vehicle shifts into park (P). If you switch the ignition off while your vehicle is moving, the transmission first shifts into neutral (N) until it reaches a speed less than 3 mph (5 km/h) and then shifts into park (P). 195 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Transmission The electric parking brake may apply when you shift to park (P) without the brake pedal fully pressed. The electric parking brake applies when you shift to park (P) on large slopes. The electric parking brake releases with the drive away release function or manually as described in the Releasing the Electric Parking Brake section. See Electric Parking Brake (page 207). Manual Mode (M) With the transmission selector in manual (M), the driver can change gears up or down. After selecting the Manual (M) button while the transmission range selector is in Drive (D) position you now have control of selecting the gear you desire using shift buttons on the steering wheel. See Understanding your SelectShift Automatic™ transmission later in this section. Note: A warning tone sounds if you open the driver door and you have not shifted the transmission selector to park (P). To exit manual mode, push the manual (M) button on your transmission selector. Reverse (R) Automatic Return to Park With the transmission selector in reverse (R), your vehicle moves backward. Always come to a complete stop before shifting into and out of reverse (R). Note: This feature does not operate when your vehicle is in Stay in Neutral mode or neutral tow. The transmission returns to park (P) if any of the following occur: • You switch the ignition off. • Your seatbelt is not fastened and you open the driver door. • The driver door is open and you unfasten your seatbelt. Neutral (N) With the transmission selector in neutral (N), you can start your vehicle and it is free to roll. Hold the brake pedal down when in this position. Drive (D) If you switch the ignition off when your vehicle is moving, your vehicle shifts into neutral (N) until it slows down enough to shift into park (P). Drive (D) is the normal driving position for the best fuel economy and smoothness. Shift the transmission selector to drive (D) to allow your vehicle to move forward and shift automatically through the forward gears. Note: This feature may not work properly if the door ajar switch is malfunctioning. If your door ajar indicator does not illuminate when you open the driver door or the indicator illuminates with the driver door closed, or Transmission not in Park cluster message still displays when the shifter has already selected (R), (N), or (D) and driver door remains closed see your authorized dealer. The transmission shifts to the appropriate gear for optimum performance based on ambient temperature, road slope, vehicle load and your input. 196 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Transmission Stay in Neutral Mode Tow Mode Note: Stay in neutral mode is a temporary vehicle state that works with the engine being in the running or OFF state. Once in this mode, sufficient battery voltage must be maintained or your vehicle returns to park. If the feature is left active for extended time when engine is OFF. To activate tow mode, use the drive mode switch on the center E161509 console. See Selecting a Drive Mode (page 269). (If Equipped) The indicator light illuminates and a message displays in the instrument cluster when the system becomes active. Select a different mode to turn the system off. Failure to follow this instruction could result in vehicle damage not covered by the vehicle Warranty. To enter Stay in Neutral mode, do the following: The Tow Mode Feature: • Moves upshifts to higher engine speeds to reduce the frequency of transmission shifting. • Provides engine braking in all forward gears, which slows your vehicle and assist you in controlling your vehicle when descending a grade. • Depending on driving conditions and load conditions, it may downshift the transmission, slow your vehicle and control your vehicle speed when descending a hill, without pressing the accelerator pedal. The amount of downshift braking provided varies based upon the amount the brake pedal is pressed. 1. Bring your vehicle to a complete stop. 2. Shift into neutral (N). Note: Press M to Enter Stay in Neutral Hold message appears in the information display. The tow mode feature improves transmission operation when towing a trailer or a heavy load. All transmission gear ranges are available when using tow mode. 3. Press the manual (M) button within five seconds after shifting to Neutral. Note: Stay in Neutral Mode confirmation message appears in the information display when your vehicle has entered Stay in Neutral mode and the neutral (N) button on the transmission selector slowly blinks. SelectShift Automatic™ Transmission Note: When entering an automatic car wash, always enter the Stay in Neutral Mode. Stay in Neutral Mode must be enabled, if you are exiting the vehicle before the car wash. Extended usage of Stay in Neutral mode may result in a battery voltage reduction to level where the vehicle may no longer start. Do not tow your vehicle in this mode. With the transmission selector in Stay in Neutral Mode, you can start your vehicle and it is free to roll. Your vehicle is equipped with a SelectShift Automatic transmission, which gives you the ability to change gears up or down (without a clutch) as desired. To exit Stay in Neutral mode, press the brake pedal and shift to Park or start the engine and apply brakes to shift to another driving range (D or R). 197 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Transmission SelectShift in manual (M): • Provides a permanent manual gear selection where full control of gear selection is required. • You can exit selectshift by push the manual (M) button plus holding the (+). This will shift you into the correct gear. In order to prevent the engine from running at too low an RPM, which may cause it to stall, SelectShift still automatically makes some downshifts if it has determined that you have not downshifted in time. Although SelectShift makes some downshifts for you, it still allows you to downshift at any time as long as the SelectShift determines that damage to the engine from over-revving does not occur. The instrument cluster displays your currently selected gear. If a gear is requested but not available due to vehicle conditions (low speed, too high engine speed for requested gear selection), the current gear flashes three times. Note: Engine damage may occur if you maintain excessive engine revving without shifting. Note: Vehicles may have either steering wheel controls or gearshift lever controls. Note: At full accelerator pedal travel, the transmission automatically downshifts for maximum performance. Pull the + paddle on the steering wheel or push the + button on the gearshift lever to activate SelectShift. • • Manual Park Release (MPR) Pull the right paddle (+) to upshift. Pull the left paddle (–) to downshift. WARNING: When doing this procedure, you need to take the transmission out of park (P) which means your vehicle can roll freely. To avoid unwanted vehicle movement, always fully apply the parking brake prior to doing this procedure. Use wheels chocks if appropriate. WARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. Have your vehicle checked as soon as possible. E144821 SelectShift in drive (D): • Provides a temporary manual mode for performing more demanding maneuvers where extra control of gear selection is required (for example, when towing or overtaking). This mode holds a selected gear for a temporary period of time dependent on driver inputs (for example, steering or accelerator pedal input). • You can exit selectshift by holding the (+) for 2 seconds or by driving normally. WARNING: Do not drive your vehicle until you verify that the stoplamps are working. Use the manual park release to move your transmission from the park (P) position in the event of an electrical malfunction or emergency. 198 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Transmission Activating the Manual Park Release Cable 4. With your foot fully applied on the brake pedal, start your vehicle. Confirm that your vehicle is in the park (P) position and that the instrument cluster indicates park (P). 5. If the instrument cluster is not displaying the park (P) position or there is a message stating Park Not Available, apply the parking brake before exiting your vehicle. 6. Confirm the manual park release cable is in the rest position. If the manual park release cable is in the rest position, your vehicle requires service. 7. Disengage the parking brake for wrecker towing purposes. See Electric Parking Brake (page 207). E292050 1. Locate the manual park release cable access cover at the bottom of the storage compartment in the center console. 2. Using a tool, carefully open the access cover. 3. Fully apply the brake pedal and hold; do not release. 4. Push down the manual lever to unlock the detent, then pull the lever until it locks in Park Override mode. If done correctly, a message on the instrument cluster displays Park Override Enabled confirm park brake applied. Note: This message might not display if the ignition is in the off state. If Your Vehicle Gets Stuck In Mud or Snow Note: Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur. Note: Do not rock the vehicle for more than a minute or damage to the transmission and tires may occur, or the engine may overheat. If your vehicle gets stuck in mud or snow, it may be rocked out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear. Returning Your Vehicle to Normal Mode 1. Fully apply the brake pedal and hold; do not release. 2. Pull the override lever back until the detent unlocks and stow the lever to return it to the Park position. 3. Install the access cover. 199 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Four-Wheel Drive Note: A warning message displays in the information display when a 4WD system fault is present. See Information Messages (page 119). A 4WD system fault causes the 4WD system to default to rear-wheel drive only mode. When this warning message is displayed, have your vehicle serviced at an authorized dealer. PRINCIPLE OF OPERATION This system is a proactive system. It has the ability to anticipate wheel slip and transfer torque to the rear wheels before slip occurs. Even when wheel slip is not present, the system is continuously making adjustments to the torque distribution, in an attempt to improve straight line and cornering behavior, both on and off road. Note: A warning message displays in the information display if the 4WD system overheats. See Information Messages (page 119). This condition could occur if the vehicle is operated in extreme conditions with excessive wheel slip, such as deep sand. To resume normal 4WD function as soon as possible, stop the vehicle in a safe location and stop the engine for at least 10 minutes. After the engine is restarted and the 4WD system is adequately cooled, the warning message turns off and normal 4WD function returns. The system automatically turns on every time you switch the ignition on. If any component requires maintenance, a message appears in the information display. USING FOUR-WHEEL DRIVE WARNING: Vehicles with a higher center of gravity (utility and four-wheel drive vehicles) handle differently than vehicles with a lower center of gravity (passenger cars). Avoid sharp turns, excessive speed and abrupt steering in these vehicles. Failure to drive cautiously increases the risk of losing control of your vehicle, vehicle rollover, personal injury and death. Operating Four-Wheel Drive (4WD) Vehicles With Spare Tires Do not use a different size spare tire other than the tire provided. If the mini-spare tire is installed, the 4WD system will disable and enter rear-wheel drive only mode to protect driveline components. Some limited 4WD traction could be provided if the mini-spare is installed on one of the front wheels. If you are in driving conditions where limited 4WD traction is needed while the mini-spare is installed, it is recommended the mini-spare be installed on the front axle. See Information Messages (page 119). The intelligent 4WD system continuously monitors vehicle conditions and adjusts the power distribution between the front and rear wheels. It combines transparent all-surface operation with highly capable four-wheel drive. If the mini-spare is installed, this condition is indicated by a warning in the information display. If there is a warning message in the information display from using the spare tire, this indicator should turn off after reinstalling or replacing the normal road tire and cycling the ignition off and on. We recommended reinstalling or The 4WD system is always active and requires no driver input. It is capable of handling all road conditions including street and highway driving as well as off-road and winter driving. You can optimize more 4WD control by selecting different drive modes. See Selecting a Drive Mode (page 269). 200 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Four-Wheel Drive replacing the normal road tire as soon as possible. Major dissimilar tire sizes between the front and rear axles could cause the 4WD system to stop functioning and default to rear-wheel drive or damage the 4WD system. Major dissimilar tire sizes between the front and rear axles (for example, 17 inch low profile tires on the front axle and 22 inch high profile tires on the rear axle) could cause the 4WD system to stop functioning and default to rear-wheel drive or damage the 4WD system. The slip response system could activate if the mini spare is installed on the front wheels. If the mini spare was installed on the rear wheels the slip response system will fully disable. In situations where there is a wintery mix or an off road situation, and you need to use a mini spare, you must install the mini spare in the front tire position and move a full size tire to the rear tire position for the slip response system to function. For optimum 4WD Performance, it is recommended to follow the tire rotation maintenance schedule. To avoid potential 4WD malfunction or 4WD system damage, it is recommended to replace all four tires rather than mixing significantly worn tires with new tires. For example, using 3 worn tread tires and 1 new tread tire all of the same original tire size/brand, can be tolerated by the 4WD system as long as the worn tires still have usable tread depth. Operating Four-Wheel drive (4WD) Vehicles with Mismatched Tires How Your Vehicle Differs From Other Vehicles Truck and utility vehicles can differ from some other vehicles. Your vehicle could be higher to allow it to travel over rough terrain without getting hung up or damaging underbody components. WARNING: Only use replacement tires and wheels that are the same size, load index, speed rating and type (such as P-metric versus LT-metric or all-season versus all-terrain) as those originally provided by Ford. The recommended tire and wheel size may be found on either the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position), or the Tire Label which is located on the B-Pillar or edge of the driver's door. If this information is not found on these labels, then you should contact your authorized dealer as soon as possible. Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. The differences that make your vehicle so versatile also make it handle differently than an ordinary passenger car. Maintain steering wheel control at all times, especially in rough terrain. Since sudden changes in terrain can result in abrupt steering wheel motion, make sure you grip the steering wheel from the outside. Do not grip the spokes. Drive cautiously to avoid vehicle damage from concealed objects such as rocks and stumps. You should either know the terrain or examine maps of the area before driving. Map out your route before driving in the area. To maintain steering and braking control of your vehicle, you must have all four wheels on the ground and they must be rolling, not sliding or spinning. 201 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Four-Wheel Drive Driving In Special Conditions With Four-Wheel drive (4WD) If Your Vehicle Gets Stuck Note: 4WD vehicles are equipped for driving on sand, snow, mud and rough roads and have operating characteristics that are somewhat different from conventional vehicles, both on and off the highway. WARNING: Apply the parking brake, shift into park (P), switch the ignition off and remove the key before you leave your vehicle. Failure to follow this instruction could result in personal injury or death. Basic Operating Principles in Special Conditions • • WARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. Have your vehicle checked as soon as possible. Drive slower in strong crosswinds which can affect the normal steering characteristics of your vehicle. Be extremely careful when driving on pavement made slippery by loose sand, water, gravel, snow or ice. WARNING: Do not spin the wheels at over 34 mph (55 km/h). The tires may fail and injure a passenger or bystander. If Your Vehicle Goes Off the Edge of the Pavement • • • If your vehicle gets stuck in mud or snow it could be rocked out by shifting between forward and reverse gears, stopping between shifts, in a steady pattern. Press lightly on the accelerator in each gear. If your vehicle goes off the edge of the pavement, slow down, but avoid severe brake application, ease the vehicle back onto the pavement only after reducing your speed. Do not turn the steering wheel too sharply while returning to the road surface. It could be safer to stay on the apron or shoulder of the road and slow down gradually before returning to the pavement. You could lose control if you do not slow down or if you turn the steering wheel too sharply or abruptly. It often could be less risky to strike small objects, such as highway reflectors, with minor damage to your vehicle rather than attempt a sudden return to the pavement which could cause the vehicle to slide sideways out of control or rollover. Remember, your safety and the safety of others should be your primary concern. If your vehicle is equipped with AdvanceTrac® with Roll Stability Control™, it could be beneficial to disengage the AdvanceTrac® with Roll Stability Control™ system while attempting to rock the vehicle. Note: Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission could occur. Note: Do not rock the vehicle for more than a few minutes or damage to the transmission and tires could occur or the engine could overheat. 202 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Four-Wheel Drive Emergency Maneuvers Mud and Water • If you must drive through high water, drive slowly. Traction or brake capability could be limited. • • In an unavoidable emergency situation where a sudden sharp turn must be made, remember to avoid "over-driving" your vehicle (i.e., turn the steering wheel only as rapidly and as far as required to avoid the emergency). Excessive steering can result in less vehicle control, not more. Additionally, smooth variations of the accelerator and/or brake pedal pressure should be utilized if changes in vehicle speed are called for. Avoid abrupt steering, acceleration or braking which could result in an increased risk of loss of vehicle control, vehicle rollover and/or personal injury. Use all available road surface to return the vehicle to a safe direction of travel. In the event of an emergency stop, avoid skidding the tires and do not attempt any sharp steering wheel movements. If the vehicle goes from one type of surface to another (i.e., from concrete to gravel) there is a change in the way the vehicle responds to a maneuver (steering, acceleration or braking). Again, avoid these abrupt inputs. Note: Driving through deep water could damage your vehicle. When driving through water, determine the depth; avoid water higher than the bottom of the hubs (if possible) and proceed slowly. If the ignition system gets wet, the vehicle could stall. Once through water, always try the brakes. Wet brakes do not stop the vehicle as effectively as dry brakes. Drying can be improved by moving your vehicle slowly while applying light pressure on the brake pedal. Be cautious of sudden changes in vehicle speed or direction when you are driving in mud. Even 4WD vehicles can lose traction in slick mud. As when you are driving over sand, apply the accelerator slowly and avoid spinning your wheels. If the vehicle does slide, steer in the direction of the slide until you regain control of the vehicle. After driving through mud, clean off residue stuck to rotating driveshafts and tires. Excess mud stuck on tires and rotating driveshafts causes an imbalance that could damage drive components. Sand When driving over sand, try to keep all four wheels on the most solid area of the trail. Avoid reducing the tire pressures but shift to a lower gear and drive steadily through the terrain. Apply the accelerator slowly and avoid spinning the wheels. E143950 Avoid excessive speed because vehicle momentum can work against you and cause the vehicle to become stuck to the point that assistance could be required from another vehicle. Remember, you could be able to back out the way you came if you proceed with caution. 203 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Four-Wheel Drive “Tread Lightly” is an educational program designed to increase public awareness of land-use regulations and responsibilities in our nations wilderness areas. Ford Motor Company joins the U.S. Forest Service and the Bureau of Land Management in encouraging you to help preserve our national forest and other public and private lands by “treading lightly.” Driving on Hilly or Sloping Terrain Although natural obstacles could make it necessary to travel diagonally up or down a hill or steep incline, you should always try to drive straight up or straight down. E143949 Descend a hill in the same gear you would use to climb up the hill to avoid excessive brake application and brake overheating. Do not descend in neutral; instead, disengage overdrive or manually shift to a lower gear. When descending a steep hill, avoid sudden hard braking as you could lose control. The front wheels have to be turning in order to steer the vehicle. Note: Avoid driving crosswise or turning on steep slopes or hills. A danger lies in losing traction, slipping sideways and possibly rolling over. Whenever driving on a hill, determine beforehand the route you will use. Do not drive over the crest of a hill without seeing what conditions are on the other side. Do not drive in reverse over a hill without the aid of an observer. Your vehicle has anti-lock brakes, therefore apply the brakes steadily. Do not “pump” the brakes. When climbing a steep slope or hill, start in a lower gear rather than downshifting to a lower gear from a higher gear once the ascent has started. This reduces strain on the engine and the possibility of stalling. Driving on Snow and Ice WARNING: If you are driving in slippery conditions that require tire chains or cables, then it is critical that you drive cautiously. Keep speeds down, allow for longer stopping distances and avoid aggressive steering to reduce the chances of a loss of vehicle control which can lead to serious injury or death. If the rear end of your vehicle slides while cornering, steer in the direction of the slide until you regain control of your vehicle. If you do stall out, do not try to turn around because you might roll over. It is better to back down to a safe location. Apply just enough power to the wheels to climb the hill. Too much power can cause the tires to slip, spin or lose traction, resulting in loss of vehicle control. Note: Excessive tire slippage can cause driveline damage. 4WD vehicles have advantages over 2WD vehicles in snow and ice but can skid like any other vehicle. 204 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Four-Wheel Drive Failure to maintain your vehicle properly could void the warranty, increase your repair cost, reduce vehicle performance and operational capabilities and adversely affect driver and passenger safety. Frequent inspection of vehicle chassis components is recommended if the vehicle is subjected to off-highway usage. Should you start to slide while driving on snowy or icy roads, turn the steering wheel in the direction of the slide until you regain control. Avoid sudden applications of power and quick changes of direction on snow and ice. Apply the accelerator slowly and steadily when starting from a full stop. Avoid sudden braking as well. Although an 4WD vehicle could accelerate better than a two-wheel drive vehicle in snow and ice, it won’t stop any faster, because as in other vehicles, braking occurs at all four wheels. Do not become overconfident as to road conditions. Make sure you allow sufficient distance between you and other vehicles for stopping. Drive slower than usual and consider using one of the lower gears. In emergency stopping situations, apply the brake steadily. Since your vehicle is equipped with a four wheel (ABS), do not “pump” the brakes. See Hints on Driving With Anti-Lock Brakes (page 206). Maintenance and Modifications The suspension and steering systems on your vehicle have been designed and tested to provide predictable performance whether loaded or empty and durable load carrying capability. For this reason, we strongly recommend that you do not make modifications such as adding or removing parts (such as lowering kits or stabilizer bars) or by using replacement parts not equivalent to the original factory equipment. Any modifications to a vehicle that raise the center of gravity can make it more likely the vehicle will rollover as a result of a loss of control. We strongly recommend that caution be used with any vehicle equipped with a high load or device (such as ladder or luggage racks). 205 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Brakes Anti-lock Brake System GENERAL INFORMATION This system helps you maintain steering control during emergency stops by keeping the brakes from locking. Note: Occasional brake noise is normal. If a metal-to-metal, continuous grinding or continuous squeal sound is present, the brake linings may be worn-out and an authorized dealer should check them. If the vehicle has continuous vibration or shudder in the steering wheel while braking, an authorized dealer should check your vehicle. This lamp momentarily illuminates when you switch the ignition on. If the light does not illuminate during start up, remains on or flashes, the anti-lock braking system may be disabled. Have the system checked by an authorized dealer. If the anti-lock brake system is disabled, normal braking is still effective. Note: Brake dust may accumulate on the wheels, even under normal driving conditions. Some dust is inevitable as the brakes wear and does not contribute to brake noise. See Cleaning the Wheels (page 338). See Warning Lamps and Indicators (page 107). Wet brakes result in reduced braking efficiency. Gently press the brake pedal a few times when driving from a car wash or standing water to dry the brakes. Note: Indicators vary depending on region. This lamp also illuminates momentarily when you switch E270480 the ignition on to confirm the lamp is functional. If it does not illuminate when you switch the ignition on, or begins to flash at any time, have the system checked by an authorized dealer. If the brake warning lamp illuminates with the parking brake released, have the system checked immediately. Brake Over Accelerator In the event the accelerator pedal becomes stuck or entrapped, apply steady and firm pressure to the brake pedal to slow the vehicle and reduce engine power. If you experience this condition, apply the brakes and bring your vehicle to a safe stop. Switch the engine off, move the transmission to park (P) and apply the parking brake. Inspect the accelerator pedal and the area around it for any items or debris that may be obstructing its movement. If none are found and the condition persists, have your vehicle towed to the nearest authorized dealer. HINTS ON DRIVING WITH ANTI-LOCK BRAKES The anti-lock braking system does not eliminate the risks when: • You drive too closely to the vehicle in front of you. • Your vehicle is hydroplaning. • You take corners too fast. • The road surface is poor. Emergency Brake Assist Emergency brake assist detects when you brake heavily by measuring the rate at which you press the brake pedal. It provides maximum braking efficiency as long as you press the pedal. Emergency brake assist can reduce stopping distances in critical situations. 206 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Brakes Note: If the system activates, the brake pedal may pulse and may travel further. Maintain pressure on the brake pedal. You may also hear a noise from the system. This is normal. Note: It remains illuminated for a short period of time after you switch the ignition off. ELECTRIC PARKING BRAKE If it continues to flash or does not illuminate, the system has malfunctioned. Have your vehicle checked as soon as possible. WARNING: Always fully apply the parking brake and make sure you shift into park (P). Failure to follow this instruction could result in personal injury or death. Note: You can apply the electric parking brake when the ignition is off. Note: The electric parking brake could automatically apply when you shift into park (P). See Transmission (page 195). WARNING: If you drive extended distances with the parking brake applied, you could cause damage to the brake system. Applying the Electric Parking Brake in an Emergency Note: Do not apply the electric parking brake when your vehicle is moving, except in an emergency. If you repeatedly use the electric parking brake to slow or stop your vehicle, you could cause damage to the brake system. WARNING: The electric parking brake does not operate if the vehicle battery is running out of charge. Your vehicle has an electric parking brake. You operate it with a switch instead of a lever. The switch is on the center console or to the left-hand side of the steering wheel, on the lower part of the instrument panel. You can use the electric parking brake to slow or stop your vehicle in an emergency. E267156 Note: The electric parking brake makes noises during operation. This is normal. E270480 Pull the switch upward and hold it. The red warning lamp illuminates, a tone sounds and the stoplamps turn on. Applying the Electric Parking Brake E267156 E270480 Pull the switch upward. The electric parking brake continues to slow your vehicle down unless you release the switch. The red warning lamp flashes during operation and illuminates when the parking brake is Manually Releasing the Electric Parking Brake applied. Switch the ignition on. Press and hold the brake pedal. 207 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Brakes E267156 Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of Charge Push the switch downward. The red warning lamp turns off. Connect a booster battery to the vehicle battery to release the electric parking brake if the vehicle battery is running out of charge. See Jump Starting the Vehicle (page 289). E270480 If it remains illuminated or flashes, the system has malfunctioned. Have your vehicle checked as soon as possible. HILL START ASSIST Pulling Away on a Hill When Towing a Trailer WARNING: The system does not replace the parking brake. When you leave your vehicle, always apply the parking brake. Press and hold the brake pedal. E267156 Pull the switch upward and hold it. WARNING: You must remain in your vehicle when the system turns on. At all times, you are responsible for controlling your vehicle, supervising the system and intervening, if required. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. Shift into gear. Press the accelerator pedal until engine has developed sufficient torque to prevent your vehicle from rolling down the hill. E267156 Release the switch and pull away in a normal manner. WARNING: The system will turn off if a malfunction is apparent or if you rev the engine excessively. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. Automatically Releasing the Electric Parking Brake Close the driver door. Shift into gear. Press the accelerator pedal and pull away in a normal manner. The system makes it easier to pull away when your vehicle is on a slope without the need to use the parking brake. The red warning lamp turns off. E270480 When the system is active, your vehicle remains stationary on the slope for two to three seconds after you release the brake pedal. This allows time to move your foot from the brake to the accelerator pedal. The system releases the brakes automatically once the engine has If it remains illuminated or flashes, the electric parking brake has not released. Manually release the parking brake. 208 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Brakes developed sufficient torque to prevent your vehicle from rolling down the slope. This is an advantage when pulling away on a slope, for example from a car park ramp, traffic lights or when reversing uphill into a parking space. Vehicles with Automatic Transmission The system activates on any slope that causes your vehicle to roll. AUTO HOLD You cannot turn the system on or off. When you switch the ignition on, the system automatically turns on. Note: There is no warning light to indicate the system is either on or off. WARNING: The system does not replace the parking brake. When you leave your vehicle, always apply the parking brake. Using Hill Start Assist 1. Press the brake pedal to bring your vehicle to a complete standstill. Keep the brake pedal pressed and shift into first gear when facing uphill or reverse (R) when facing downhill. 2. If the sensors detect that your vehicle is on a slope, the system activates automatically. 3. When you remove your foot from the brake pedal, your vehicle remains on the slope without rolling away for about two to three seconds. This hold time automatically extends if you are in the process of driving off. 4. Drive off in the normal manner. The system releases the brakes automatically. Note: When you remove your foot from the brake pedal and press the pedal again when the system is active, you will experience significantly reduced brake pedal travel. This is normal. WARNING: You must remain in your vehicle when the system turns on. At all times, you are responsible for controlling your vehicle, supervising the system and intervening, if required. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. WARNING: The system turns off if there is a malfunction or if you excessively rev the engine. The system is designed to apply the brakes to hold your vehicle at a standstill after you stop your vehicle and release the brake pedal. This could be beneficial in certain situations, for example when waiting on a hill or in traffic. Switching Auto Hold On and Off Switching the System On and Off E297843 Vehicles with Manual Transmission Press the button on the center console. The button illuminates when you switch the system on. Note: You can only switch the system on after you close the driver door, fasten your seatbelt and start the engine. You can switch this feature on or off in the information display. The system remembers the last setting when you start your vehicle. Note: The system remembers the last setting when you start your vehicle. 209 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Brakes The system could be unavailable when any of the following occur: • During an active park assist maneuver. • Your vehicle is in stay in neutral mode. • The driver door is open. • You have not fastened the driver seatbelt. • You shift into reverse (R) before the system is active. Make sure you switch the system off before towing with your vehicle or before using an automatic car wash. Using Auto Hold 1. Use the brakes to bring your vehicle to a complete stop. The auto hold active indicator illuminates in the information display. 2. Release the brake pedal. The system holds your vehicle at a standstill. The auto hold active indicator remains illuminated in the information display. Note: The system only activates if you apply enough brake pressure. If your vehicle is on a steep slope, you might need to press the brake pedal harder before the system activates. Note: Under certain conditions, the system could apply the electric parking brake. The brake system warning lamp illuminates. The electric parking brake releases when you press the accelerator pedal. See Electric Parking Brake (page 207). Note: If auto-start-stop turns off the engine, auto hold remains active. Note: The system deactivates if you shift into reverse (R) and press the brake pedal. 3. Pull away in the normal manner. The system releases the brakes and the auto hold active indicator turns off. Auto Hold Indicator The auto hold indicator illuminates in the information display when the system is on and is either active or unavailable. Illuminates when the system is active. Your vehicle remains E197933 stationary after you release the brake pedal. E197934 Illuminates when the system is on but unavailable to hold your vehicle at a standstill. 210 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Reverse Braking Assist (If Equipped) If the system detects an obstacle behind your vehicle, it provides a warning through the rear parking aid or cross traffic alert system. See Rear Parking Aid (page 220). See Cross Traffic Alert (page 258). ABOUT REVERSE BRAKING ASSIST WARNING: To help avoid personal injury, always use caution when in reverse (R) and when using the sensing system. REVERSE BRAKING ASSIST PRECAUTIONS Note: If your vehicle sustains damage to the bumper or fascia leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alerts. WARNING: You are responsible for controlling your vehicle at all times. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. Note: When you connect a trailer, the system may detect the trailer and provide an alert or the system automatically turns off. If the system does not automatically turn off, switch the system off manually after you connect the trailer. WARNING: The system may not operate properly during severe weather conditions, for example snow, ice, heavy rain and spray. Always drive with due care and attention. Failure to take care may result in a crash. Note: Vehicle loading and suspension changes can impact the angle of the sensors and may change the normal detection zone of the system resulting in inaccurate measurement of obstacles or false alerts. Note: You may experience reduced system performance on road surfaces that limit deceleration. For example, roads with ice, loose gravel, mud or sand. WARNING: Traffic control systems, inclement weather, air brakes, external motors and fans may affect the correct operation of the sensing system.This may cause reduced performance or false alerts. WARNING: In situations where the vehicle camera has limited detection capability, this may reduce system performance. These situations include but are not limited to direct or low sunlight, vehicles at night without tail lights, unconventional vehicle types, pedestrians with complex backgrounds, E205199 The system is designed to reduce impact damage or avoid a collision completely by using the sensors on the rear of your vehicle. The system functions when in reverse (R) and traveling at a speed of 1–7 mph (1.5–12 km/h). 211 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Reverse Braking Assist (If Equipped) Note: There may be instances where unexpected or undesired automatic braking occurs. When this occurs, override the system or switch the system off. running pedestrians, partly obscured pedestrians, or pedestrians that the system cannot distinguish from a group. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. REVERSE BRAKING ASSIST INDICATORS Note: Certain add-on devices around the bumper or fascia may create false alerts. For example, large trailer hitches, bike or surfboard racks, license plate brackets, bumper covers or any other device that may block the normal detection zone of the system. Remove the add-on device to prevent false alerts. If the system determines that a collision with an obstacle may occur, full braking may automatically apply. Bring your vehicle to a stop a safe distance away from the obstacle. A message and warning indicator appear when the E293490 system automatically applies the brakes. Note: The system does not react to small or moving objects, particularly those close to the ground. Note: The system does not operate during hard acceleration or steering. REVERSE BRAKING ASSIST – TROUBLESHOOTING The system only applies the brakes for a short period of time when an event occurs. The driver should take action as soon as they notice the brakes automatically apply in order to remain in control of the vehicle. Reverse Braking Assist – Information Messages The system has several preconditions for operation. If these preconditions are not met or if a fault occurs, a message appears when in reverse (R) letting you know that the system is off or unavailable. See Information Messages (page 119). SWITCHING REVERSE BRAKING ASSIST ON AND OFF You can switch the system on or off through the touchscreen. See Settings (page 454). Reverse Braking Assist – Frequently Asked Questions Note: The system is unavailable when rear parking aid or cross traffic alert is off. Note: If the frequently asked questions and answers that are shown in the following chart do not assist you in returning the system to available, contact an authorized dealer to have the system checked for proper operation. OVERRIDING REVERSE BRAKING ASSIST You can override the system by firmly pressing the accelerator pedal. 212 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Reverse Braking Assist (If Equipped) Why is the system off? Make sure you switch the system on. See Switching Reverse Braking Assist On and Off (page 212). Make sure that the liftgate and all doors are closed. Make sure the cross traffic alert system is on. See Cross Traffic Alert (page 258). Make sure the rear parking aid system is on. See Rear Parking Aid (page 220). Make sure traction control is on. See Using Traction Control (page 214). The vehicle has sustained a rear end impact. Contact an authorized dealer to have the sensors checked for proper coverage and operation. Why is the system unavailable? An ABS, traction control or stability control event may have occurred. The system resumes operation when the event is complete. Make sure the rear view camera and 360 degree camera are not dirty or obstructed. If it is dirty, clean the camera. See Rear View Camera (page 228). See 360 Degree Camera (page 231). If the message still appears after cleaning the camera, wait a short time and the message should clear. If the message does not clear, contact an authorized dealer. Make sure the sensors are not blocked or faulted. See Cross Traffic Alert (page 258). See Rear Parking Aid (page 220). The system does not function when you connect a Why does the system turn off trailer. Operation resumes when you disconnect the when I connect a trailer? trailer. 213 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Traction Control PRINCIPLE OF OPERATION Using a Switch (If Equipped) The traction control system helps avoid drive wheel spin and loss of traction. Use the traction control switch on the center console near the shifter to switch the system off or on. If your vehicle begins to slide, the system applies the brakes to individual wheels and, when needed, reduces engine power at the same time. If the wheels spin when accelerating on slippery or loose surfaces, the system reduces engine power in order to increase traction. The traction control switch. E297971 System Indicator Lights and Messages The stability and traction control light: USING TRACTION CONTROL E138639 • WARNING: The stability and traction control light illuminates steadily if the system detects a failure. Make sure you did not manually disable the traction control system using the information display controls or the switch. If the stability control and traction control light is still illuminating steadily, have the system serviced by an authorized dealer immediately. Operating your vehicle with the traction control disabled could lead to an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. • • Temporarily illuminates on engine start-up. Flashes when a driving condition activates either of the systems. Illuminates if a problem occurs in either of the systems. The stability and traction control off light temporarily illuminates E130458 on engine start-up and stays on when you switch the traction control system off. The system automatically turns on each time you switch the ignition on. If your vehicle is stuck in mud or snow, switching traction control off may be beneficial as this allows the wheels to spin. Note: When you switch traction control off, stability control remains fully active. Switching the System Off When you switch the system off or on, a message appears in the information display showing system status. You can switch the system off by using the switch. 214 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Stability Control If a driving condition activates either the stability control or the traction control system you may experience the following conditions: PRINCIPLE OF OPERATION WARNING: Vehicle modifications involving braking system, aftermarket roof racks, suspension, steering system, tire construction and wheel and tire size may change the handling characteristics of your vehicle and may adversely affect the performance of the electronic stability control system. In addition, installing any stereo loudspeakers may interfere with and adversely affect the electronic stability control system. Install any aftermarket stereo loudspeaker as far as possible from the front center console, the tunnel, and the front seats in order to minimize the risk of interfering with the electronic stability control sensors. Reducing the effectiveness of the electronic stability control system could lead to an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. • • • • • • The stability and traction control light flashes. Your vehicle slows down. Reduced engine power. A vibration in the brake pedal. The brake pedal is stiffer than usual. If the driving condition is severe and your foot is not on the brake, the brake pedal may move as the systems applies higher brake forces. The stability control system has several features built into it to help you maintain control of your vehicle: Electronic Stability Control The system enhances your vehicle’s ability to prevent skids or lateral slides by applying brakes to one or more of the wheels individually and, if necessary, reducing engine power. WARNING: Remember that even advanced technology cannot defy the laws of physics. It’s always possible to lose control of a vehicle due to inappropriate driver input for the conditions. Aggressive driving on any road condition can cause you to lose control of your vehicle increasing the risk of personal injury or property damage. Activation of the electronic stability control system is an indication that at least some of the tires have exceeded their ability to grip the road; this could reduce the operator’s ability to control the vehicle potentially resulting in a loss of vehicle control, vehicle rollover, personal injury and death. If your electronic stability control system activates, SLOW DOWN. Roll Stability Control The system enhances your vehicle’s ability to prevent rollovers by detecting your vehicle’s roll motion and the rate at which it changes by applying the brakes to one or more wheels individually. Curve Control The system enhances your vehicle’s ability to follow the road when cornering severely or avoiding objects in the roadway. Curve Control operates by reducing engine power and, if necessary, applying brakes to one or more of the wheels individually. The system automatically turns on each time you switch the ignition on. 215 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Stability Control Traction Control USING STABILITY CONTROL The system enhances your vehicle’s ability to maintain traction of the wheels by detecting and controlling wheel spin. See Using Traction Control (page 214). Electronic Stability Control - Base Model The system automatically turns on each time you switch the ignition on. You cannot switch the stability control and roll stability control systems off, but when you shift into reverse (R), the systems deactivate. B You can switch the traction control system off or on. See Using Traction Control (page 214). B Electronic Stability Control - ST Model B The system turns on each time you switch the ignition on. You E138639 can switch off the traction control portion of the system independently. See Using Traction Control in the Owner's Manual. A A B A E72903 A Vehicle without stability control skidding off its intended route. B Vehicle with stability control maintaining control on a slippery surface. 216 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Stability Control ESC Features Button Functions Mode Stability Control Electronic Traction Control Off Light Stability Control System Default at start- Default - Traction Control On up and Normal AdvanceTrac On during bulb check Enabled Enabled Button Traction Control momentarily Off pressed - single press On Enabled Disabled Button pressed and held for five seconds AdvanceTrac Off On Disabled Disabled Button pressed when in Traction Control Off or AdvanceTrac Off Return to Default Off Enabled Enabled Note: Do not use the AdvanceTrac Off setting on public roadways. 217 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Hill Descent Control (If Equipped) SWITCHING HILL DESCENT CONTROL ON AND OFF ABOUT HILL DESCENT CONTROL Press the button on the center console. A light illuminates in the control and a tone sounds when the system is active. WARNING: Hill descent control cannot control descent in all surface conditions and circumstances, such as ice or extremely steep grades. Hill descent control is a driver assist system and cannot substitute for good judgment by the driver. Failure to do so may result in loss of vehicle control, crash or serious injury. SETTING THE HILL DESCENT SPEED WARNING: The system does not replace the parking brake. When you leave your vehicle, always apply the parking brake and shift the transmission into park (P) for automatic transmission or first gear for manual transmission. WARNING: The system does not replace the parking brake. When you leave your vehicle, always apply the parking brake and shift the transmission into park (P) for automatic transmission or first gear for manual transmission. WARNING: The system does not control speed in low traction conditions or extremely steep slopes. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention. Failure to follow this instruction could result in personal injury. Note: The system does not function below 3 mph (5 km/h). Hill descent control allows the driver to set and maintain vehicle speed while descending steep slopes in various surface conditions. The system can maintain vehicle speeds on downhill slopes between 3–20 mph (5–32 km/h). Above 20 mph (32 km/h), the system remains on but the descent speed cannot be set or maintained. To increase the descent speed, press the accelerator pedal until you reach the speed you prefer. To decrease the descent speed, press the brake pedal until you reach the speed you prefer. The system requires a cool down interval after a period of sustained use. The amount of time that the system can remain active before cooling varies with conditions. The system provides a warning in the message center and a tone sounds when the system is about to disengage for cooling. At this time, manually apply the brakes as needed to maintain descent speed. When you reach the speed you prefer, either by accelerating or decelerating, remove your feet from the pedals. The system maintains the chosen vehicle speed. 218 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Hill Descent Control (If Equipped) HILL DESCENT CONTROL INDICATOR Illuminates when you switch hill descent control on. 219 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids Note: Certain add-on devices installed around the bumper or fascia may create false alerts. For example, large trailer hitches, bike or surfboard racks, license plate brackets, bumper covers or any other device that may block the normal detection zone of the system. Remove the add-on device to prevent false alerts. PRINCIPLE OF OPERATION WARNING: To help avoid personal injury, always use caution when in reverse (R) and when using the sensing system. Note: When you connect a trailer to your vehicle, the rear parking aid may detect the trailer and therefore provide an alert. Disable the rear parking aid when you connect a trailer to prevent the alert. WARNING: The system may not detect objects with surfaces that absorb reflection. Always drive with due care and attention. Failure to take care may result in a crash. The sensing system warns the driver of obstacles within a certain range of your vehicle. The system turns on automatically whenever you switch the ignition on. WARNING: Traffic control systems, inclement weather, air brakes, external motors and fans may affect the correct operation of the sensing system.This may cause reduced performance or false alerts. You can switch the system off through the touchscreen or from the pop-up message that appears once you shift the transmission into reverse (R). See Settings (page 454). If your vehicle has a parking aid button, you can switch the system off by pressing the button. WARNING: The system may not detect small or moving objects, particularly those close to the ground. If a fault is present in the system, a warning message appears in the information display. See Information Messages (page 119). Note: If your vehicle has MyKey™, the sensing system cannot be switched off when a MyKey™ is present. See Principle of Operation (page 65). Note: Keep the sensors on the bumper or fascia free from snow, ice and large accumulations of dirt. If the sensors are covered, the system’s accuracy can be affected. Do not clean the sensors with sharp objects. REAR PARKING AID WARNING: The system may not detect objects with surfaces that absorb reflection. Always drive with due care and attention. Failure to take care may result in a crash. Note: If your vehicle sustains damage to the bumper or fascia, leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alerts. WARNING: The system may not detect small or moving objects, particularly those close to the ground. 220 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids WARNING: To help avoid personal injury, always use caution when in reverse (R) and when using the sensing system. WARNING: The parking aid system can only assist you to detect objects when your vehicle is moving at parking speeds. To help avoid personal injury you must take care when using the parking aid system. Note: Keep the sensors free from snow, ice and large accumulations of dirt. E130178 Note: Do not cover up the sensors. The sensor coverage area is up to 70 in (180 cm) from the rear bumper. Note: Do not clean the sensors with sharp objects. If the system detects a fault, a warning message appears in the information display. Note: If your vehicle sustains damage leaving the sensors misaligned, this may cause inaccurate measurements or false alerts. The system detects large objects when you shift into reverse (R) and any of the following occur: • Your vehicle is moving backward at low speed. • Your vehicle is stationary but an object is approaching the rear of your vehicle at low speed. • Your vehicle is moving backward at low speed and an object is moving toward your vehicle, for example another vehicle at low speed. Note: Some accessories, for example large trailer hitches or bike or surfboard racks can cause reduced performance or false alerts. The sensors are on the rear bumper. The sensors are active when the transmission is in reverse (R) and the vehicle speed is less than 3 mph (5 km/h). When the parking aid system sounds a tone, the audio system may reduce the set volume. If your vehicle remains stationary for two seconds the audible warning turns off. If your vehicle moves backward the tone sounds again. A warning tone sounds when your vehicle approaches an object. As your vehicle moves closer to an object, the rate of the tone increases. The warning tone continuously sounds when an object is 12 in (30 cm) or less from the center of the rear bumper. Note: If the detected object is 12 in (30 cm) or less from the rear bumper, the audible warning does not turn off. Note: There is a decreased coverage area at the outer corners. 221 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids Object Distance Indicator (If Equipped) FRONT PARKING AID (IF EQUIPPED) WARNING: The system may not detect objects with surfaces that absorb reflection. Always drive with due care and attention. Failure to take care may result in a crash. WARNING: The system may not detect small or moving objects, particularly those close to the ground. WARNING: To help avoid personal injury, always use caution when in reverse (R) and when using the sensing system. WARNING: The parking aid system can only assist you to detect objects when your vehicle is moving at parking speeds. To help avoid personal injury you must take care when using the parking aid system. E190459 The system provides object distance indication through the information display. • • As the distance to the object decreases, the indicator blocks illuminate and move toward the vehicle icon. If the system does not detect an object, the distance indicator blocks are gray. Note: Keep the sensors free from snow, ice and large accumulations of dirt. Note: Do not cover up the sensors. Note: Do not clean the sensors with sharp objects. When you shift into reverse (R), the system provides audible warnings and visual indication when your vehicle is moving and the detected object is moving toward your vehicle. When you stop your vehicle, the audible warnings stop after two seconds. Visual indication remains on when the transmission is in reverse (R). Note: If your vehicle sustains damage leaving the sensors misaligned, this may cause inaccurate measurements or false alerts. Note: Some accessories, for example large trailer hitches or bike or surfboard racks can cause reduced performance or false alerts. The sensors are on the front bumper. The sensors are active when the transmission is in any position other than park (P). When the parking aid system sounds a tone, the audio system may reduce the set volume. 222 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids Object Distance Indicator (If Equipped) A warning tone sounds when your vehicle approaches an object. As your vehicle moves closer to an object, the rate of the tone increases. The warning tone continuously sounds when an object is 12 in (30 cm) or less from the front bumper. Note: There is a decreased coverage area at the outer corners. The system turns off when the vehicle speed reaches 5 mph (8 km/h). E190459 The system provides object distance indication through the information display. E187330 • The sensor coverage area is up to 28 in (70 cm) from the center of the bumper. If the transmission is in reverse (R), the system detects objects when your vehicle is moving at low speed or an object is moving toward your vehicle, for example another vehicle at low speed. When you stop your vehicle, the audible warning turns off after two seconds. • As the distance to the object decreases, the indicator blocks illuminate and move toward the vehicle icon. If there is no object detected, the distance indicator blocks are gray. When you shift into any forward gear, the system provides audible warnings and visual indication when your vehicle is moving at a speed of approximately 5 mph (8 km/h) or below and the system detects an object within the detection zone. When you stop your vehicle, the audible warnings stop after two seconds and visual indication stops after four seconds. If the transmission is in any forward gear, the system provides audible warnings when your vehicle is moving and an object is within the detection area. When you stop your vehicle, the audible warning turns off after two seconds and the visual warning turns off after four seconds. Note: If the detected object is 12 in (30 cm) or less from your vehicle, visual indication remains on. If the system detects a fault, a warning message appears in the information display. 223 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids When you shift into neutral (N), the system only provides visual indication if your vehicle is moving at a speed of approximately 5 mph (8 km/h) or below, for example, your vehicle is moving on a slope, and the system detects an object moving toward your vehicle. When you stop your vehicle, visual indication stops after four seconds. Note: If your vehicle sustains damage leaving the sensors misaligned, this may cause inaccurate measurements or false alerts. SIDE SENSING SYSTEM (IF Note: The system does not detect an object that is moving toward the side of your vehicle, for example another vehicle moving at low speed, if it does not pass a front or rear sensor. Note: If you switch traction control off, the side sensing system also turns off. Note: Some accessories, for example large trailer hitches or bike or surfboard racks can cause reduced performance or false alerts. EQUIPPED) WARNING: The system may not detect objects with surfaces that absorb reflection. Always drive with due care and attention. Failure to take care may result in a crash. The system uses the front and rear outermost parking aid sensors to detect objects that are near to the sides of your vehicle. The system displays them on a virtual map in the information display as your vehicle moves past them. WARNING: The system may not detect small or moving objects, particularly those close to the ground. The sensors are on the front and rear bumpers. The system may not function if: • You switch the ignition on, off and back on within a few seconds. • Your vehicle remains stationary for over two minutes. • The anti-lock brake system activates. • The traction control system activates. WARNING: To help avoid personal injury, always use caution when in reverse (R) and when using the sensing system. WARNING: The parking aid system can only assist you to detect objects when your vehicle is moving at parking speeds. To help avoid personal injury you must take care when using the parking aid system. To reinitialize the system, you may have to drive your vehicle approximately 10 ft (3 m). Note: Keep the sensors free from snow, ice and large accumulations of dirt. Note: Do not cover up the sensors. Note: Do not clean the sensors with sharp objects. 224 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids • • As the distance to the object decreases, the indicator blocks illuminate and move toward the vehicle icon. If there is no object detected, the distance indicator blocks are gray. When you shift into reverse (R), the system provides audible warnings and visual indication when detected objects are within 24 in (60 cm) and are inside the driving path of your vehicle. When you stop your vehicle, the audible warnings turn off after two seconds. When you shift into any forward gear, the system provides audible warnings and visual indication when your vehicle is moving at a speed of approximately 5 mph (8 km/h) or below and the system detects an object within the detection zone. When you stop your vehicle, the audible warnings turn off after two seconds and visual indication turns off after four seconds. E190458 The sensor coverage area is up to 24 in (60 cm) from the side of your vehicle. When the system detects an object within the coverage area and the driving path of your vehicle, an audible warning sounds. As the object moves closer to your vehicle, the rate of the tone increases. When you shift into neutral (N), the system only provides visual indication if your vehicle is moving at a speed of approximately 5 mph (8 km/h) or below. For example, your vehicle is moving on a slope, and the system detects an object moving toward your vehicle. When you stop your vehicle, visual indication turns off after four seconds. Object Distance Indicator (If Equipped) If the system is not available, the side distance indicator blocks do not display. E190459 The system provides object distance indication through the information display. 225 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids ACTIVE PARK ASSIST (IF Driving into a Parking Space EQUIPPED) 1. Press the active park assist button. Note: The system searches for parallel parking spaces on the passenger side. Press the active park assist button again to make the system search for perpendicular spaces. WARNING: You must remain in your vehicle when the system turns on. At all times, you are responsible for controlling your vehicle, supervising the system and intervening, if required. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. 2. Use the direction indicator lever to search for a parking space on the driver or passenger side of your vehicle. 3. Drive your vehicle approximately 3 ft (1 m) away from and parallel to the other parked vehicles when searching for a parking space. Note: A tone sounds and a message appears in the information display when active park assist finds a suitable parking space. WARNING: The sensors may not detect objects in heavy rain or other conditions that cause interference. WARNING: You are responsible for controlling your vehicle at all times. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. 4. Press and hold the brake pedal. 5. Release the steering wheel and shift into neutral (N). 6. Press and hold the active park assist button. 7. Release the brake pedal to allow the vehicle to park. Note: You can slow down your vehicle at any time by pressing the brake pedal. The system assists parking into and out of parking spaces. Sensors are used to detect parking spaces. The system then steers, accelerates, brakes and shifts gear as required to maneuver into or out of a parking space. Note: When parking is complete the vehicle shifts into park (P). Leaving a Parking Space Using Active Park Assist E146186 The system assists leaving only parallel parking spaces. The parking button is near the transmission selector on the center console. 1. Press the active park assist button. 2. Use the direction indicator lever to choose the direction to leave. 3. Press and hold the brake pedal. 4. Release the steering wheel and shift into neutral (N). 5. Release the parking brake. 6. Press and hold the active park assist button. Press the parking button to bring up full screen notifications. Press either the parking button or the soft keys on the display screen to switch between Parallel Park In, Perpendicular Park In or Parallel Park Out parking modes. 226 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids 7. Release the brake pedal to allow the vehicle to move. Note: You can slow down your vehicle at any time by pressing the brake pedal. Note: If you turn the steering wheel or open the driver door the parking assistance also cancels. Pausing Active Park Assist Note: After the system drives your vehicle to a position where you can exit the parking space in a forward movement, a message appears instructing you to take full control of your vehicle. To pause parking assistance at any time, release the active park assist button. The vehicle stops moving until you press and hold the active park assist button again. Canceling Active Park Assist Note: If you open the passenger or rear doors the parking assistance also pauses. To cancel parking assistance at any time, shift out of neutral (N). Active Park Assist Troubleshooting Symptom Possible Cause The system does not search for You may have switched traction control off. a parking space. The transmission is in reverse (R). Your vehicle must be moving forward to be able to detect a parking space. The system does not offer a parking space. The sensors may be blocked. For example, snow, ice or large accumulations of dirt. Blocked sensors can affect how the system functions. The sensors in the front or rear bumper could be damaged. There is not enough room in the parking space for your vehicle to safely park. There is not enough space for the parking maneuver on the opposite side of the parking space. The parking space is more than 5 ft (1.5 m) or less than 2 ft (0.5 m) away. The vehicle speed is greater than 22 mph (35 km/h) for parallel parking or greater than 19 mph (30 km/h) for perpendicular parking. You recently disconnected or replaced the battery. After you reconnect the battery you must drive your vehicle on a straight road for a short period of time. 227 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids Symptom Possible Cause The system does not correctly An irregular curb along the parking space prevents the position your vehicle in a system from correctly aligning your vehicle. parking space. Vehicles or objects bordering the space may not be correctly parked. Your vehicle stopped too far past the parking space. The tires may not be correctly installed or maintained. For example, not inflated correctly, improper size, or of different sizes. A repair or alteration changes the detection capabilities. A parked vehicle has a high attachment. For example, a salt sprayer, snowplow or moving truck bed. The parking space length or position of parked objects changes after your vehicle passes the space. You are using a spare tire or a tire that is significantly worn more than the other tires. The temperature around your vehicle quickly changes. For example, driving from a heated garage into cold outside temperature, or after leaving a car wash. REAR VIEW CAMERA WARNING: Reverse your vehicle slowly. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. WARNING: The rear view camera system is a reverse aid supplement device that still requires the driver to use it in conjunction with the interior and exterior mirrors for maximum coverage. WARNING: Use caution when the rear cargo door is ajar. If the rear cargo door is ajar, the camera will be out of position and the video image may be incorrect. All guidelines disappear when the rear cargo door is ajar. Failure to follow this instruction could result in personal injury. WARNING: Objects that are close to either corner of the bumper or under the bumper, might not be seen on the screen due to the limited coverage of the camera system. WARNING: Use caution when turning camera features on or off when the transmission is not in park (P). Make sure your vehicle is not moving. 228 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids The system uses three types of guides to help you see what is behind your vehicle: • Active guidelines (if equipped): Show the intended path of your vehicle when reversing. • Fixed guidelines: Show the actual path your vehicle is moving in while reversing in a straight line. This can be helpful when backing into a parking space or aligning your vehicle with another object behind you. • Centerline: Helps align the center of your vehicle with an object (for example, a trailer). Note: Some vehicles may not come equipped with guidelines. The rear view camera system provides a video image of the area behind your vehicle. During operation, lines appear in the display which represent your vehicle’s path and proximity to objects behind your vehicle. Note: If the transmission is in reverse (R) and the luggage compartment door or liftgate is open, no rear view camera features will display. Note: When towing, the camera only sees what you are towing. This might not provide adequate coverage as it usually provides in normal operation and some objects might not be seen. In some vehicles, the guidelines may disappear when you connect the trailer tow connector. E253742 The camera is located on the luggage compartment door. Using the Rear View Camera System The camera may not operate correctly under the following conditions: • Nighttime or dark areas if one or both reverse lamps are not operating. • Mud, water or debris obstructs the camera's view. Clean the lens with a soft, lint-free cloth and non-abrasive cleaner. You can also use the rear washer to clean the camera. See Rear Window Wiper and Washers (page 88). • The rear of your vehicle is hit or damaged, causing the camera to become misaligned. The rear view camera system displays what is behind your vehicle when you place the transmission in reverse (R). Note: The reverse sensing system is not effective at speeds above 3 mph (5 km/h) and may not detect certain angular or moving objects. Camera System Settings The rear view camera system settings can be accessed through the touchscreen. See Settings (page 454). 229 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids Camera Guidelines The fixed and active guidelines fade in and out depending on the steering wheel position. The active guidelines do not display when the steering wheel position is straight. Note: Active guidelines are only available when the transmission is in reverse (R). A B C D Always use caution while reversing. Objects in the red zone are closest to your vehicle and objects in the green zone are farther away. Objects are getting closer to your vehicle as they move from the green zone to the yellow or red zones. Use the side view mirrors and rear view mirror to get better coverage on both sides and rear of the vehicle. E Obstacle Distance Indicator (If Equipped) F E142436 A Active guidelines (If equipped) B Centerline C Fixed guideline: Green zone D Fixed guideline: Yellow zone E Fixed guideline: Red zone E190459 F Rear bumper The system will provide an image of your vehicle and the sensor zones. The zones will highlight green, yellow and red when the parking aid sensors detect an object in the coverage area. Active guidelines are only shown with fixed guidelines. To use active guidelines, turn the steering wheel to point the guidelines toward an intended path. If you change the steering wheel position while reversing, your vehicle might deviate from the original intended path. 230 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids Manual Zoom 360 DEGREE CAMERA (IF EQUIPPED) WARNING: When manual zoom is on, the full area behind your vehicle may not show. Be aware of your surroundings when using the manual zoom feature. WARNING: The 360 degree camera system still requires the driver to use it in conjunction with looking out of the windows, and checking the interior and exterior mirrors for maximum coverage. Note: Manual zoom is only available when the transmission is in reverse (R). Note: When you enable manual zoom, only the centerline is shown. WARNING: Objects that are close to either corner of the bumper or under the bumper, might not be seen on the screen due to the limited coverage of the camera system. Selectable settings for this feature are Zoom in (+) and Zoom out (-). Press the symbol in the camera screen to change the view. The default setting is Zoom OFF. This allows you to get a closer view of an object behind your vehicle. The zoomed image keeps the bumper in the image to provide a reference. The zoom is only active while the transmission is in reverse (R). WARNING: Use caution when turning camera features on or off when the transmission is not in park (P). Make sure your vehicle is not moving. WARNING: You are responsible for controlling your vehicle at all times. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. Rear Camera Delay Selectable settings for this feature are ON and OFF. The default setting for the rear camera delay is OFF. When shifting the transmission out of reverse (R) and into any gear other than park (P), the camera image remains in the display until: • Your vehicle speed reaches approximately 5 mph (8 km/h). • You shift your vehicle into park (P). Note: Use caution using the 360 view when any of the doors are ajar. If a door is ajar, the camera will be out of position and the video image may be incorrect. The 360 degree camera system consists of front, side and rear cameras. The system: • Allows you to see what is directly in front or behind your vehicle. • Provides cross traffic view in front and behind your vehicle. 231 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids • • Allows you to see a top-down view of the area outside your vehicle, including the blind spots. Provides visibility around your vehicle to you in parking maneuvers such as: • Centering in a parking space. • Obstacles near vehicle. • Parallel parking. Keep Out Zone The front camera enable button is located near the display E205884 screen and turns on the front camera when your vehicle is not in reverse (R). E225016 The Keep Out Zone is represented by the yellow dotted lines running parallel to your vehicle. It is designed to give you the indication on the ground of the fully extended outside mirror position. Using the System Note: The 360 degree camera system turns off when your vehicle is in motion at low speed, except when in reverse (R). Front Camera The front and rear cameras have multiple screens which consist of: normal view with 360, normal view, and split view. When in park (P), neutral (N) or drive (D), only the front images display when you press the button. When in reverse (R), only the rear images display. E224483 E224783 E224784 E224785 WARNING: The front camera system still requires the driver to use it in conjunction with looking out of your vehicle. Press to access the different camera views. Note: The system turns off the front video image when your vehicle is in motion at low speed, except when in reverse (R). Normal + 360 view: Contains the normal camera view next to a 360 degree camera view. Normal view: Provides an image of what is directly in front or behind your vehicle. Split view: Provides an extended view of what is in front or behind your vehicle. Zooms in on the image. E188845 E224485 232 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Parking Aids The front video camera, located behind the star emblem on the grille, provides a video image of the area in front of your vehicle. It adds assistance to the driver while driving forward at low speeds. To use the front video camera system, place the transmission in any gear except reverse (R). An image displays once you press the front camera enable button. The image on the screen may vary according to your vehicle's orientation or road condition. Side Camera E231401 The side view camera, located in the outside mirror, provides a video image of the area on the sides of your vehicle as part of the front 360 + normal view and rear 360 + normal view. It aids you while parking your vehicle either forward or backwards. 233 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Cruise Control (If Equipped) ABOUT CRUISE CONTROL SETTING THE CRUISE CONTROL SPEED Cruise control lets you maintain a set speed without keeping your foot on the accelerator pedal. You can use cruise control when your vehicle speed is greater than 20 mph (30 km/h). WARNING: When you are going downhill, your vehicle speed could increase above the set speed. The system does not apply the brakes. The cruise controls are on the steering wheel. See Cruise Control (page 83). Drive to the speed you prefer. SWITCHING CRUISE CONTROL ON AND OFF Press the toggle button upward or downward to set the current speed. WARNING: Do not use cruise control on winding roads, in heavy traffic or when the road surface is slippery. This could result in loss of vehicle control, serious injury or death. Take your foot off the accelerator pedal. Note: The indicator changes color in the information display. Changing the Set Speed Switching Cruise Control On Press and release the toggle button upward to increase the set speed in small increments. Press to set the system in standby mode. E71340 Press and hold the toggle button upward to accelerate. Release the button when you have reached your preferred speed. Switching Cruise Control Off Press the button when the system is in standby mode. Press and release the toggle button downward to decrease the set speed in small increments. E71340 The system also turns off when you switch the ignition off. Note: The set speed erases when you switch the system off. Press and hold the toggle button downward to decelerate. Release the button when you have reached your preferred speed. Note: If you accelerate by pressing the accelerator pedal, the set speed does not change. When you release the accelerator pedal, your vehicle returns to the speed that you previously set. 234 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Cruise Control (If Equipped) CANCELING THE SET SPEED E280804 Press the button, or tap the brake pedal to cancel the set speed. Note: The system remembers the set speed. Note: The system cancels if the vehicle speed drops below 10 mph (16 km/h) under the set speed when driving uphill. RESUMING THE SET SPEED Press the button. CRUISE CONTROL INDICATORS Illuminates when you switch the system on. E71340 235 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) ABOUT ADAPTIVE CRUISE CONTROL WITH STOP AND GO ADAPTIVE CRUISE CONTROL PRECAUTIONS - VEHICLES WITH: ADAPTIVE CRUISE CONTROL WITH LANE CENTERING Adaptive cruise control with stop and go uses radar and camera sensors to adjust the speed of your vehicle to maintain a set gap from the vehicle in front of you in the same lane while following it to a complete stop. You can also engage the system to follow a vehicle in front of you and adjust set speed while stopped. Adaptive cruise control precautions apply to lane centering unless stated otherwise or contradicted by a lane centering precaution. See Adaptive Cruise Control Precautions (page 236). The controls are on the steering wheel. ABOUT ADAPTIVE CRUISE CONTROL WITH LANE CENTERING WARNING: Do not use the system when towing a trailer. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. Adaptive cruise control with lane centering uses radar and camera sensors to help keep your vehicle in the lane by applying continuous assistance steering torque input toward the lane center on highways. ADAPTIVE CRUISE CONTROL PRECAUTIONS - VEHICLES WITH: ADAPTIVE CRUISE CONTROL WITH STOP AND GO Note: The adaptive cruise control gap setting operates normally. The controls are on the steering wheel. ABOUT INTELLIGENT ADAPTIVE CRUISE CONTROL WARNING: The system is not a crash warning or avoidance system. Intelligent adaptive cruise control combines speed sign recognition with adaptive cruise control to adjust the cruise set speed to the speed limit detected by the speed sign recognition system. For example, if the speed sign recognition system detects a 50 mph (80 km/h) speed limit, the cruise set speed is updated to 50 mph (80 km/h). WARNING: Always pay close attention to changing road conditions when using the system. It does not replace attentive driving. Failure to follow this instruction could result in personal injury or death. WARNING: Do not use the system when towing a trailer that has aftermarket electronic trailer brake controls. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. Note: The adaptive cruise control gap setting operates normally. 236 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) Note: An audible alarm sounds and the system shuts down if it applies brakes for an extended period of time. This allows the brakes to cool. The system functions normally again after the brakes cool. WARNING: Do not use tire sizes other than those recommended because this can affect the normal operation of the system. Failure to do so may result in a loss of vehicle control, which could result in serious injury. ADAPTIVE CRUISE CONTROL LIMITATIONS - VEHICLES WITH: ADAPTIVE CRUISE CONTROL WITH LANE CENTERING WARNING: Do not use the system when entering or leaving a highway, on roads with intersections or roundabouts or non-vehicular traffic or roads that are winding, slippery, unpaved, or steep slopes. Adaptive cruise control limitations apply to lane centering unless stated otherwise or contradicted by a lane centering limitation. See Adaptive Cruise Control Limitations (page 238). WARNING: Do not use the system with a snow plow blade installed. WARNING: Do not use the system in poor visibility, for example fog, heavy rain, spray or snow. The system may not correctly operate in any of the following conditions: • Your vehicle is not centered in the lane. • The lane is too narrow or wide. • The system does not detect at least one lane marking or when lanes merge or split. • You switch the direction indicator on. • Limited steering torque input is applied. • Areas under construction or new infrastructure. • When modifications to the steering system have been made. • When using a spare tire. When Following a Vehicle WARNING: When following a vehicle that is braking, your vehicle does not always decelerate quickly enough to avoid a crash without driver intervention. Apply the brakes when necessary. Failure to follow this instruction could result in personal injury or death. Hilly Condition Usage Note: The assistance steering torque is limited and may not be sufficient for all driving situations. You should select a lower gear when the system is active in situations such as prolonged downhill driving on steep grades, for example in mountainous areas. The system needs additional engine braking in these situations to reduce the load on the vehicle’s regular brake system to prevent it from overheating. Note: In exceptional conditions, the system may deviate from the center line. 237 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) ADAPTIVE CRUISE CONTROL LIMITATIONS - VEHICLES WITH: ADAPTIVE CRUISE CONTROL WITH STOP AND GO WARNING: The system may not operate properly if the sensor is blocked. Keep the windshield free from obstruction. Sensor Limitations WARNING: The sensor may incorrectly track lane markings as other structures or objects. This can result in a false or missed warning. WARNING: On rare occasions, detection issues can occur due to the road infrastructures, for example bridges, tunnels and safety barriers. In these cases, the system may brake late or unexpectedly. At all times, you are responsible for controlling your vehicle, supervising the system and intervening, if required. WARNING: If the system malfunctions, have your vehicle checked as soon as possible. E243054 The camera is mounted behind the interior mirror. WARNING: Large contrasts in outside lighting can limit sensor performance. WARNING: The system only warns of vehicles detected by the radar sensor. In some cases there may be no warning or a delayed warning. Apply the brakes when necessary. Failure to follow this instruction could result in personal injury or death. E244279 WARNING: The system may not detect stationary or slow moving vehicles below 6 mph (10 km/h). The radar sensor is in the lower grille. Note: You cannot see the sensor. It is behind a fascia panel. WARNING: The system does not detect pedestrians or objects in the road. Note: Keep the front of your vehicle free of dirt, metal badges or objects. Vehicle front protectors and aftermarket lights may also block the sensor. WARNING: The system does not detect oncoming vehicles in the same lane. 238 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) A message displays if something obstructs the camera or the sensor. When something blocks the sensor, the system cannot detect a vehicle ahead and does not function. See Adaptive Cruise Control – Information Messages (page 245). Detection issues can occur: The radar sensor has a limited field of view. It may not detect vehicles at all or detect a vehicle later than expected in some situations. The lead vehicle image does not illuminate if the system does not detect a vehicle in front of you. E71621 A When driving on a different line than the vehicle in front. B With vehicles that edge into your lane. The system can only detect these vehicles once they move fully into your lane. C There may be issues with the detection of vehicles in front when driving into and coming out of a bend or curve in the road. In these cases, the system may brake late or unexpectedly. If something hits the front end of your vehicle or damage occurs, the radar-sensing zone may change. This could cause missed or false vehicle detection. 239 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) Optimal system performance requires a clear view of the road by the windshield-mounted camera. The system may deactivate or prevent activating when requested if: • A sensor is blocked. • The brake temperature is too high. • There is a failure in the system or a related system. Optimal performance may not occur if: • • • The camera is blocked. There is poor visibility or lighting conditions. There are bad weather conditions. SETTING THE ADAPTIVE CRUISE CONTROL SPEED SWITCHING ADAPTIVE CRUISE CONTROL ON AND OFF Drive to the speed you prefer. Press the toggle button upward or downward to set the current speed. Switching Adaptive Cruise Control On E144529 Press to set the system in standby mode. Take your foot off the accelerator pedal. The indicator, current gap setting and set speed appear in the information display. The indicator, current gap setting and set speed appear in the information display. Switching Adaptive Cruise Control Off E144529 Press when the system is in standby mode, or switch the ignition off. Note: You erase the set speed and gap setting when you switch the system off. Automatic Cancellation or Deactivation E255686 A vehicle image illuminates if there is a vehicle detected in front of you. The system may cancel if: • The tires lose traction. • You apply the parking brake. Note: When adaptive cruise control is active, the speedometer may vary slightly from the set speed displayed in the information display. The system may cancel and set the parking brake if: • You unbuckle the seatbelt and open the driver door after you stop your vehicle. • Your vehicle is held at a stop continuously for more than three minutes. 240 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) Setting the Adaptive Cruise Speed from a Complete Stop SETTING THE ADAPTIVE CRUISE CONTROL GAP Press the toggle button upward or downward while keeping the brake pedal fully pressed. Press the button to cycle through the four gap settings. The set speed adjusts to 20 mph (30 km/h). The indicator, current gap setting and set speed appear in the information display. Manually Changing the Set Speed E255686 Press and release the toggle button upward to increase the set speed in small increments. The selected gap appears in the information display as shown by the bars in the image. Press and hold the toggle button upward to increase the set speed in large increments. Release the button when you reach the speed you prefer. Note: The gap setting is time dependent and therefore the distance adjusts with your vehicle speed. Note: It is your responsibility to select a gap appropriate to the driving conditions. Press and release the toggle button downward to decrease the set speed in small increments. Adaptive Cruise Control Gap Settings Press and hold the toggle button downward to decrease the set speed in large increments. Release the button when you reach the speed you prefer. Press the accelerator or brake pedal until you reach the speed you prefer. Press the toggle button upward or downward to select the current speed as the set speed. The system may apply the brakes to slow the vehicle to the new set speed. The set speed displays continuously in the information display when the system is active. Graphic Display, Bars Indicated Between Vehicles Distance Gap Dynamic Behavior 1 Closest. Sport. 2 Close. Normal. 3 Medium. Normal. 4 Far. Comfort. Each time you switch the system on, it selects the last chosen gap setting. 241 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) Following a Vehicle Your vehicle speed returns to the previously set speed and gap setting. The set speed displays continuously in the information display when the system is active. When a vehicle ahead of you enters the same lane or a slower vehicle is ahead in the same lane, the vehicle speed adjusts to maintain the gap setting. Note: Only use resume if you are aware of the set speed and intend to return to it. Note: When you are following a vehicle and you switch on a direction indicator, adaptive cruise control may provide a small temporary acceleration to help you pass. Resuming the Set Speed from a Complete Stop Your vehicle maintains a consistent gap from the vehicle ahead until: • The vehicle in front of you accelerates to a speed above the set speed. • The vehicle in front of you moves out of the lane you are in. • You set a new gap distance. If your vehicle follows a vehicle to a complete stop and remains stationary for less than three seconds, your vehicle accelerates from a stationary position to follow the vehicle ahead. If your vehicle follows a vehicle to a complete stop and remains stationary for more than three seconds, press and release the button or press the accelerator pedal to follow the vehicle ahead. The system applies the brakes to slow your vehicle to maintain a safe gap distance from the vehicle in front. The system only applies limited braking. You can override the system by applying the brakes. OVERRIDING THE SET SPEED Note: The brakes may emit noise when applied by the system. If the system determines that its maximum braking level is not sufficient, an audible warning sounds, a message appears in the information display and an indicator flashes when the system continues to brake. Take immediate action. WARNING: If you override the system by pressing the accelerator pedal, it does not automatically apply the brakes to maintain a gap from any vehicle ahead. When you press the accelerator pedal, you override the set speed and gap distance. CANCELING THE SET SPEED E280804 Press the button or tap the brake pedal. Use the accelerator pedal normally to intentionally exceed the set speed limit. When you override the system, the green indicator illuminates and the vehicle image does not appear in the information display. The set speed does not erase. RESUMING THE SET SPEED The system resumes operation when you release the accelerator pedal. The vehicle speed decreases to the set speed, or a lower speed if following a slower vehicle. Press the button. 242 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) ADAPTIVE CRUISE CONTROL INDICATORS - VEHICLES WITH: ADAPTIVE CRUISE CONTROL WITH LANE CENTERING ADAPTIVE CRUISE CONTROL INDICATORS - VEHICLES WITH: INTELLIGENT ADAPTIVE CRUISE CONTROL Illuminates when you switch lane centering on. The color of E262175 the indicator changes to indicate the system status. Gray indicates the system is on but inactive. E292490 Green indicates the system is active and applying assistance steering torque input to keep your vehicle in the center of the lane. A bracket appears around the set speed and the detected speed limit sign in the information display. System Warnings ADAPTIVE CRUISE CONTROL INDICATORS - VEHICLES WITH: ADAPTIVE CRUISE CONTROL WITH STOP AND GO If the set speed is increased beyond the speed limit or speed limit plus a positive tolerance value, the set speed indicator flashes. The warning does not occur if: • You override the set speed using the accelerator pedal. • The vehicle speed exceeds the set speed due to being on a downhill slope. Illuminates when you switch the system on. The color of the E144529 indicator changes to indicate the system status. White indicates the system is on but inactive. SWITCHING FROM ADAPTIVE CRUISE CONTROL TO CRUISE CONTROL Green indicates the system is active and the speed has been set. WARNING: Normal cruise control will not brake when your vehicle is approaching slower vehicles. Always be aware of which mode you have selected and apply the brakes when necessary. Use the touchscreen to select the following: 243 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) Select Settings. See Settings (page 454). 2. Select Driver Assist.. 3. Select Cruise Control. The cruise control indicator replaces the adaptive cruise E71340 control indicator if you select normal cruise control. The gap setting does not display, and the system does not respond to lead vehicles. Automatic braking remains active to maintain set speed. The system remembers the last setting when you start your vehicle. System Alerts and Automatic Cancellation SWITCHING LANE CENTERING ON AND OFF Note: The system may detect a light grip or touch on the steering wheel as hands-off driving. 1. You must keep your hands on the steering wheel at all times. When the system is active and detects no steering activity for a certain period of time, the system alerts you to put your hands on the steering wheel. If you do not react to the warnings the system cancels and slows your vehicle down to idle speeds while maintaining steering control. The system also alerts you if your vehicle crosses lane markings without detected steering activity. Press the button. When an external condition cancels the system, for example, no lane markings available, a tone sounds and a message appears in the information display. E262175 The indicator appears in the information display. When the system is on, the color of the indicator changes to indicate the system status. See Adaptive Cruise Control Indicators (page 243). If your vehicle starts to slow down, you must provide steering input to the wheel and press and release the button to regain full system performance. Note: Adaptive cruise control must be on before you can switch lane centering on. Automatic cancellation can also occur if: • The lane becomes too wide or too narrow. • The system cannot detect valid lane markings. • Lane markings are crossed. Activating Lane Centering The system only activates when all of the following occur: • You have adaptive cruise control with stop-and-go on. • Your hands are on the steering wheel. • The system detects both lane markings. Note: The system disables until the next key cycle if your vehicle slows down due to driver inactivity twice within a key cycle. Note: If it does not detect valid lane markings, the system stays inactive until valid markings are available. SWITCHING INTELLIGENT MODE ON AND OFF You can override the system at any time by steering your vehicle. Use the touchscreen to select the following: 244 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) 1. Select Settings. See Settings (page 454). 2. Select Driver Assist. 3. Select Cruise Control. ADJUSTING THE SET SPEED TOLERANCE You can set a permanent speed tolerance that is above or below the detected speed limit. Changing the Set Speed with Intelligent Adaptive Cruise Control Use the touchscreen to select the following: When intelligent mode is on, the system adjusts the set speed to the speed limit detected by the speed sign recognition system. 1. Select Settings. See Settings (page 454). 2. Select Driver Assist. 3. Select Cruise Control. 4. Select Tolerance. 5. Use + and - to set the tolerance. Note: You cannot set the tolerance more than 20 mph (30 km/h) above or below the recognized speed. Note: The set speed adjusts when the system detects a different maximum speed limit. If the system does not detect a speed limit, the vehicle speed remains at the current set speed. Note: You can override the set speed at any time. ADAPTIVE CRUISE CONTROL – TROUBLESHOOTING Note: The system may not detect and read speed limit signs with conditional information, for example, when a sign is flashing, during specific time ranges, or when children are present. Adaptive Cruise Control – Information Messages - Vehicles With: Adaptive Cruise Control With Lane Centering Note: Under certain conditions, the system may not adjust the vehicle speed until after your vehicle passes the speed limit sign. Note: Depending on your vehicle options and instrument cluster type, not all messages display or are available. Note: The system alerts you if the set speed is increased beyond the speed limit. See Adaptive Cruise Control Indicators (page 243). Note: Certain messages may be abbreviated or shortened depending upon which cluster type you have. 245 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) Message Action Keep Hands on Steering You must return your hands to the steering wheel and provide Wheel steering input. Lane Centering Assist Not Available Conditions exist such that the system is not available. For Lane Centering Assist to work Turn On Adaptive Cruise Adaptive cruise control must be on before lane centering can be switched on. 246 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) Adaptive Cruise Control – Information Messages - Vehicles With: Adaptive Cruise Control With Stop and Go Note: Depending on your vehicle options and instrument cluster type, not all messages display or are available. Note: Certain messages may be abbreviated or shortened depending upon which cluster type you have. Message Action Adaptive Cruise Malfunction A malfunction is preventing the adaptive cruise from engaging. Front Sensor Not Aligned Contact an authorized dealer to have the radar checked for proper coverage and operation. Adaptive Cruise Not Available Conditions exist such that the adaptive cruise cannot function properly. Adaptive Cruise Not Available Sensor Blocked See Manual The radar is blocked because of poor radar visibility due to inclement weather or ice, mud or water in front of radar. You can typically clean the sensor to resolve. Due to the nature of radar technology, it is possible to get a blockage warning with no actual block. This happens, for example, when driving in sparse rural or desert environments. A false blocked condition either self clears, or clears after you restart your vehicle. Normal Cruise Active Adaptive Braking Off Displays when the automatic braking disables. Adaptive Cruise - Driver Displays when the adaptive cruise is going to cancel and you Resume Control must take control. Adaptive Cruise Speed Too Low to Activate Displays when the vehicle speed is too slow to activate the adaptive cruise and there is no lead vehicle in range. 247 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Adaptive Cruise Control (If Equipped) Adaptive Cruise Control – Information Messages - Vehicles With: Intelligent Adaptive Cruise Control Note: Depending on your vehicle options and instrument cluster type, not all messages display or are available Note: Certain messages may be abbreviated or shortened depending upon which cluster type you have. Message Action Intelligent Cruise Control Speed Sign Recognition Not Available Displays when conditions exist such that the intelligent adaptive cruise cannot function properly. 248 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Note: Keep the windshield free from obstructions. For example, bird droppings, insects and snow or ice. DRIVER ALERT PRINCIPLE OF OPERATION Note: If the camera is blocked or if the windshield is damaged, the system may not function. WARNING: You are responsible for controlling your vehicle at all times. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. Note: The system remembers the on or off setting in the information display menu through ignition cycles. Note: If enabled in the menu, the system activates at speeds above 40 mph (64 km/h). When below the activation speed, the information display informs the driver that the system is unavailable. WARNING: The system may not function if the sensor is blocked. WARNING: Take regular rest breaks if you feel tired. Do not wait for the system to warn you. WARNING: Certain driving styles may result in the system warning you even if you are not feeling tired. WARNING: In cold and severe weather conditions the system may not function. Rain, snow and spray can all limit sensor performance. E249505 The system automatically monitors your driving behavior using various inputs including the front camera sensor. WARNING: The system will not operate if the sensor cannot track the road lane markings. If the system detects that your driving alertness is reduced below a certain threshold, the system alerts you using a chime and a message in the cluster display. WARNING: If damage occurs in the immediate area surrounding the sensor, have your vehicle checked as soon as possible. USING DRIVER ALERT Switching the System On and Off Switch the system on or off using the touchscreen. See Settings (page 454). WARNING: The system may not correctly operate if your vehicle is fitted with a suspension kit not approved by us. When active, the system monitors your alertness level based upon your driving behavior in relation to the lane markings, and other factors. 249 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids System Warnings Note: The system does not issue warnings below approximately 40 mph (64 km/h). WARNING: In cold and severe weather conditions the system may not function. Rain, snow and spray can all limit sensor performance. Note: If you receive a warning you should consider resting, even if the current assessment is within the typical range. WARNING: Large contrasts in outside lighting can limit sensor performance. The warning system has two stages. At first, the system issues a temporary warning that you need to take a rest. This message only appears for a short time. If the system detects further reduction in driving alertness, it may issue another warning that remains in the information display for a longer time. You can press OK on the steering wheel control to clear the warning. WARNING: The system will not operate if the sensor cannot track the road lane markings. WARNING: The sensor may incorrectly track lane markings as other structures or objects. This can result in a false or missed warning. Resetting the System You can reset the system by either: • • WARNING: The system may not operate properly if the sensor is blocked. Keep the windshield free from obstruction. Switching the ignition off and on. Stopping the vehicle and then opening and closing the driver’s door. WARNING: If damage occurs in the immediate area surrounding the sensor, have your vehicle checked as soon as possible. LANE KEEPING SYSTEM WARNING: You are responsible for controlling your vehicle at all times. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. WARNING: The system may not correctly operate if your vehicle is fitted with a suspension kit not approved by us. Note: The system works above 40 mph (64 km/h). Note: The system works as long as the camera can detect one lane marking. WARNING: Always drive with due care and attention when using and operating the controls and features on your vehicle. Note: When you select aid or alert and aid mode and the system detects no steering activity for a short period, the system alerts you to put your hands on the steering wheel. The system may detect a light grip or touch on the steering wheel as hands off driving. 250 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Note: The system may not function if the camera is blocked, or if the windshield is damaged or dirty. E288067 Press the button on the direction indicator stalk to switch the system on or off. E249505 System Settings When you switch the system on and it detects an unintentional drift out of your lane is likely to occur, the system notifies or assists you to stay in your lane through the steering system and information display. In Alert mode, the system provides a warning by vibrating the steering wheel. In Aid mode, the system provides steering assistance by gently counter steering your vehicle back into the lane. The system has optional setting menus available. The system stores the last known selection for each of these settings. You do not need to readjust your settings each time you switch the system on. Mode: This setting allows you to select which of the system features you can enable. When the system is functioning in the combined Alert and Aid mode, the system first provides steering assistance by gently counter steering your vehicle back into the lane, followed by a warning that vibrates the steering wheel if the vehicle is still out of the lane markings. Switching the System On and Off Note: The on or off setting is stored until it is manually changed, unless a MyKey is detected. If the system detects a MyKey, it defaults to on and the mode sets to alert. E165515 Alert only – Provides a steering wheel vibration when the system detects an unintended lane departure. 251 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Note: The alert and aid diagrams illustrate general zone coverage. They do not provide exact zone parameters. Intensity: This setting affects the intensity of the steering wheel vibration used for the alert and alert + aid modes. This setting does not affect the aid mode. • • • E165516 Low. Normal. High. System Display Aid only – Provides steering assistance toward the lane center when the system detects an unintended lane departure. E294544 E165517 A Alert B Aid When you switch the system on, a graphic of lane markings appears in the information display. Alert + Aid – Provides steering assistance toward the lane center. When you switch the system off, the lane marking graphics do not display. If your vehicle continues drifting out of the lane after the lane keeping aid corrects the vehicle, the system provides a steering wheel vibration. While the system is on, the color of the lane markings change to indicate the system status. These colors represent the following: If your vehicle stays to one side of the lane after the lane keeping aid corrects your vehicle and then subsequently drifts out of the lane again, the system only provides an alert at the steering wheel. Gray: Indicates that the system is temporarily unable to provide a warning or intervention on the indicated side. This may be because: 252 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids • • • • • Your vehicle is under the activation speed. The direction indicator is active. Your vehicle is in a dynamic maneuver. The road has no or poor lane markings in the camera field-of-view. The camera is obscured or unable to detect the lane markings due to environmental, traffic or vehicle conditions. For example, significant sun angles, shadows, snow, heavy rain or fog, following a large vehicle that is blocking or shadowing the lane or poor headlamp illumination. Note: If your vehicle has lane centering assist and the system is active, the walls appear green instead of white. Yellow: Indicates that the system is providing or has just provided a lane keeping aid intervention. Red: Indicates that the system is providing or has just provided a lane keeping alert warning. The system can be temporarily suppressed at any time by the following: • • • • • See Troubleshooting for additional information. White: Indicates that the system is available or ready to provide a warning or intervention on the indicated side. Quick braking. Fast acceleration. Using the direction indicator. Evasive steering maneuver. Driving too close to the lane markings. Troubleshooting Why is the feature not available (line markings are gray) when I can see the lane markings on the road? Your vehicle speed is outside the operational range of the feature. The sun is shining directly into the camera lens. A quick intentional lane change has occurred. Your vehicle stays too close to the lane markings. Driving at high speeds in curves. The last alert warning or aid intervention occurred a short time ago. Ambiguous lane markings, for example in construction zones. Rapid transition from light to dark, or from dark to light. Sudden offset in lane markings. ABS or AdvanceTrac™ is active. There is a camera blockage due to dirt, grime, fog, frost or water on the windshield. You are driving too close to the vehicle in front of you. 253 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Why is the feature not available (line markings are gray) when I can see the lane markings on the road? Transitioning between no lane markings to lane markings or vice versa. There is standing water on the road. Faint lane markings, for example partial yellow lane markings on concrete roads. Lane width is too narrow or too wide. The camera has not been calibrated after a windshield replacement. Driving on tight roads or on uneven roads. Why does the vehicle not come back toward the middle of the lane, as expected, in the Aid or Aid + Alert mode? High cross winds are present. There is a large road crown. Rough roads, grooves or shoulder drop-offs. Heavy uneven loading of the vehicle or improper tire inflation pressure. The tires have been changed, or the suspension has been modified. BLIND SPOT INFORMATION SYSTEM WARNING: Do not use the blind spot information system as a replacement for using the interior and exterior mirrors or looking over your shoulder before changing lanes. The blind spot information system is not a replacement for careful driving. E255695 WARNING: The system may not operate properly during severe weather conditions, for example snow, ice, heavy rain and spray. Always drive with due care and attention. Failure to take care may result in a crash. 254 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids The design of the system is to detect vehicles that could have entered the blind spot zone. The detection area is on both sides of your vehicle, extending rearward from the exterior mirrors to approximately 13 ft (4 m) beyond the rear bumper. The detection area extends to approximately 59 ft (18 m) beyond the rear bumper when the vehicle speed is greater than 30 mph (48 km/h) to alert you of faster approaching vehicles. System Lights and Messages Note: The system does not prevent contact with other vehicles. It does not detect parked vehicles, pedestrians, animals or other infrastructures. E142442 When the system detects a vehicle, an alert indicator illuminates in the exterior mirror on the side the approaching vehicle is coming from. If you turn the direction indicator on for that side of your vehicle, the alert indicator flashes. Using the Blind Spot Information System Vehicles with Automatic Transmission The system turns on when all of the following occur: • You start your vehicle. • You shift into drive (D). • The vehicle speed is greater than 6 mph (10 km/h). Note: The system may not alert you if a vehicle quickly passes through the detection zone. Blocked Sensors Note: The system does not operate in park (P) or reverse (R). Vehicles with Manual Transmission The system turns on when all of the following occur: • You start your vehicle. • The vehicle speed is greater than 6 mph (10 km/h). The sensors are behind the rear bumper on both sides of your vehicle. Note: The system does not operate in reverse (R). Note: Keep the sensors free from snow, ice and large accumulations of dirt. E205199 Note: Do not cover the sensors with bumper stickers, repair compound or other objects. Note: Blocked sensors could affect system performance. 255 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Blind Spot Information System with Trailer Tow (If Equipped) If the sensors become blocked, a message could appear in the information display. See Information Messages (page 119). The alert indicators remain illuminated but the system does not alert you. System Errors If the system detects a fault, a warning lamp illuminates and a message displays. See Information Messages (page 119). Switching the System On and Off To switch the system on or off, adjust the setting. Depending on your vehicle options, the setting could be in the following: • • E293525 The design of the system is to aid you in detecting vehicles that could have entered the detection area zone (A). The detection area is on both sides of your vehicle and trailer, extending rearward from the exterior mirrors to the end of your trailer. When you attach and have setup a trailer, the blind spot information system with trailer tow becomes active when driving forward above 6 mph (10 km/h). Information display. See General Information (page 112). Touchscreen. See Settings (page 454). When you switch the system off, a warning lamp illuminates and the alert indicators flash twice. Note: The system remembers the last setting when you start your vehicle. Note: The system may not correctly operate when towing a trailer. For vehicles with an approved trailer tow module and tow bar, the system turns off when you attach a trailer. For vehicles with an aftermarket trailer tow module or tow bar, we recommend that you switch the system off when you attach a trailer. You can switch the system off in the information display. See General Information (page 112). If you switch the blind spot information system off, blind spot information system with trailer tow turns off. Setting up a Trailer To permanently switch the system off, contact an authorized dealer. You can setup a trailer through the information display. See General Information (page 112). 256 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Toggling up or down using the menu buttons increases or decreases the measurement by 3 ft (1 m). Select a length that is equal to or within 3 ft (1 m) of the actual measured length. For example, if the actual measured length is 25 ft (7.6 m), toggle the length in the menu to 8 m or 27 ft. When you enter the length of the trailer, this saves the system setup. E293526 A Trailer length. B Trailer width. C Trailer hitch ball. Note: When you connect a trailer, but do not setup a trailer in the blind spot information system, the system turns off and a warning appears in the information display. Note: Measure the width of the trailer at the front of the trailer, not the widest point. The maximum width that the system can support is 8.2 ft (2.5 m)(B). Note: If the trailer is a bike rack or cargo rack with electrical lighting, enter a length of 3 ft (1 m). Cross Traffic Alert remains on for trailers with a length of 3 ft (1 m) or less. Note: The trailer length is the distance between the trailer hitch ball and the rear of the trailer. The maximum length that the system can support is 32.8 ft (10 m)(A). Note: The system requires proper measurement and measurement entry to function as designed. When setting up a trailer, a sequence of screens appear asking for trailer information: System Operation • If you select a trailer in the information display prior to connecting a trailer, the system loads that configuration and the information display shows a message when you connect the trailer. A second message appears stating cross traffic alert is off, unless a trailer is set up with a length of 3 ft (1 m). The blind spot information system with trailer tow still functions normally when driving forward. Select trailer screen: None, Trailer A, Trailer B or Trailer C. Note: You can select only one trailer on small information displays. Select one of the trailers and press OK. The menu goes to the next screen. • Width less than 8.2 ft (2.5 m) and length less than 33 ft (10 m)? If you connect a trailer, a message appears indicating that you attached a trailer. If you have not selected a trailer previously, another message appears requesting you to select one of the trailers in the list or add a new trailer. The blind spot information system with trailer tow does not function without a trailer selected. If you do not select a trailer, a message appears in the information display stating it has deactivated the system. This message might not appear until your vehicle speed reaches 21.7 mph (35 km/h). Note: You do not need to enter an exact trailer width measurement. You only need to confirm that the width of the trailer is 8.2 ft (2.5 m) or less. If no, the system turns off. If yes, the menu goes to the next screen. • Enter length of trailer: 257 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Switching the System On and Off The blind spot information system with trailer tow activates when driving forward for that particular trailer set up. If you cycle the ignition, the blind spot information system with trailer tow continues to function using the last trailer you selected. You can switch the blind spot information system with trailer tow off by not selecting a trailer the information display. See General Information (page 112). In this case, the system turns off as long as a trailer is attached to your vehicle. As soon as you disconnect the trailer, the blind spot information system becomes active. Trailer Considerations The system works with a trailer with a front width of 8.2 ft (2.5 m) or less, and a total length from the trailer hitch ball to the rear of the trailer of 33 ft (10 m) or less. When you switch the system off, a warning lamp illuminates and the alert indicators flash twice. Some trailers could cause a slight change in system performance: • Wide box trailers, especially those wider than the towing vehicle, could cause false alerts to occur when driving next to infrastructure or near parked cars. A false alert could also occur while making a 90-degree turn or driving through a roundabout. • Wide trailers that have a total length greater than 20 ft (6 m) could cause delayed alerts when a vehicle is passing at high speeds. • Box trailers that have a width greater than 8.2 ft (2.5 m) could cause early alerts when you pass a vehicle. • Clam shell or V-Nose box trailers with a width greater than 8.2 ft (2.5 m) could cause delayed alerts when a vehicle traveling the same speed as your vehicle merges lanes. Note: The system remembers the last trailer setting when you start your vehicle. You cannot switch off the blind spot information system with trailer tow when using MyKey, but you can still change the trailer settings. See MyKey™ (page 65). To permanently switch the system off, contact an authorized dealer. CROSS TRAFFIC ALERT WARNING: Do not use the cross traffic alert system as a replacement for using the interior and exterior mirrors or looking over your shoulder before reversing out of a parking space. The cross traffic alert system is not a replacement for careful driving. System Errors WARNING: The system may not operate properly during severe weather conditions, for example snow, ice, heavy rain and spray. Always drive with due care and attention. Failure to take care may result in a crash. If the system detects a fault, a warning lamp illuminates and a message displays. See Information Messages (page 119). The system alerts you of vehicles approaching from the sides behind your vehicle when you shift into reverse (R). 258 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Using Cross Traffic Alert increase the coverage area and effectiveness. The system detects vehicles that approach at a speed between 4 mph (6 km/h) and 37 mph (60 km/h). Coverage decreases when the sensors are partially, mostly or fully obstructed. Slowly reversing helps The system turns on when you start the engine and you shift into reverse (R). The system turns off when you shift out of reverse (R). E142440 The sensor on the left-hand side is only partially obstructed and zone coverage on the right-hand side is maximized. 259 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids E142441 Zone coverage also decreases when parking at narrow angles. The sensor on the left-hand side is mostly obstructed and zone coverage on that side is severely reduced. If the sensors are blocked, a message may appear in the information display when you shift into reverse (R). Cross Traffic Alert System Sensors The system may not correctly operate when any of the following occur: • The sensors are blocked. • Adjacently parked vehicles or objects are obstructing the sensors. • Vehicles approach at speeds less than 4 mph (6 km/h) or greater than 37 mph (60 km/h). • The vehicle speed is greater than 7 mph (12 km/h). • You reverse out of an angled parking space. Cross Traffic Alert System Limitations E205199 The sensors are behind the rear bumper on both sides of your vehicle. Note: Keep the sensors free from snow, ice and large accumulations of dirt. Note: Do not cover the sensors with bumper stickers, repair compound or other objects. Note: Blocked sensors could affect system performance. 260 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Cross Traffic Alert Behavior When Trailer is Attached • • Note: The system may not correctly operate when towing a trailer. For vehicles with an approved trailer tow module and tow bar, the system turns off when you attach a trailer. For vehicles with an aftermarket trailer tow module or tow bar, we recommend that you switch the system off when you attach a trailer. Note: The system turns on every time you switch the ignition on. To permanently switch the system off, contact an authorized dealer. Cross Traffic Alert Indicator When the system detects an approaching vehicle, a tone sounds, a warning lamp illuminates in the relevant exterior mirror and arrows appear in the information display to show which side the approaching vehicle is coming from. Cross traffic alert remains on when you attach a trailer in vehicles that come with blind spot information system with trailer tow under the following conditions: • • • Information display. See General Information (page 112). Touchscreen. See Settings (page 454). E268294 You connect a trailer. The trailer is a bike rack or cargo rack with a maximum length of 3 ft (1 m). You set the trailer length to 3 ft (1 m) in the information display. Note: If arrows do not display, a message appears in the information display. Switching the System On and Off If the system malfunctions, a warning lamp illuminates in the instrument cluster and a message appears in the information display. Have your vehicle checked as soon as possible. To switch the system on or off, adjust the setting. Depending on your vehicle options, the setting could be in the following: Note: In exceptional conditions, the system could alert you, even when there is nothing in the detection zone, for example a vehicle passing further away from your vehicle. See Blind Spot Information System (page 254). Cross Traffic Alert Information Messages Message Cross Traffic Alert Action Displays instead of indication arrows when the system detects a vehicle. Check for approaching traffic. Cross Traffic Not AvailIndicates blocked cross traffic alert system sensors. Clean able Sensor Blocked See the sensors. If the message continues to appear, have your Manual vehicle checked as soon as possible. Cross Traffic System Fault The system has malfunctioned. Have your vehicle checked as soon as possible. Cross Traffic Alert Deac- Displays if you attach a trailer to your vehicle. tivated Trailer Attached 261 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Note: Traffic sign data provided by the navigation system contains information integrated to the data carrier release. TRAFFIC SIGN RECOGNITION (IF EQUIPPED) The sensor is behind the interior rear view mirror. It continuously monitors road signs to inform you of the current maximum speed limit and overtaking regulations. Principle of Operation WARNING: The system is designed to aid the driver. It is not intended to replace your attention and judgment. You are still responsible to drive with due care and attention. The system detects recognizable traffic signs, for example: • Speed limit signs. • No overtaking signs. • Speed limit cancellation signs. • No overtaking cancellation signs. WARNING: At all times, you are responsible for controlling your vehicle, supervising the system and intervening, if required. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. Using Traffic Sign Recognition Setting the System Speed Warning The system has a number of speed warning levels that you can set using the information display. See General Information (page 112). WARNING: The system may not function if the sensor is blocked. Note: In cold and severe weather conditions the system may not function. Rain, snow, spray and large contrasts in lighting can all prevent the sensor from functioning correctly. System Display Note: Do not carry out windshield repairs in the immediate area surrounding the sensor. Note: If your vehicle has a suspension kit not approved by us, the system may not correctly function. E132994 The system can display two traffic signs in parallel. Note: Always fit Ford original parts when replacing headlamp bulbs. Other bulbs may reduce system performance. You can view the status at any time using the information display. Note: The system may not detect all traffic signs and may incorrectly read signs. The system displays recognizable traffic signs in four stages as follows: 1. All new traffic signs appear brighter than the others in the display. 2. After a predetermined time they display normally. Note: Keep the windshield free from obstructions for example bird droppings, insects and snow or ice. Note: The system is designed to detect traffic signs meeting the Vienna convention. 262 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids 3. After a predetermined distance they are greyed out. 4. After another predetermined distance they are deleted. WARNING: If the system detects an error, you may not feel a difference in the steering, however a serious condition may exist. Have your vehicle checked as soon as possible. Failure to do so may result in loss of steering control. If the system detects a supplementary traffic sign, it displays below the respective traffic sign. For example, when passing a reduced speed limit in wet road conditions sign. Your vehicle has an electric power steering system, there is no fluid reservoir, no maintenance is required. If your vehicle has a navigation system, stored traffic sign data may influence the indicated speed limit value. If your vehicle loses electrical power while you are driving, electric power steering assistance is lost. The steering system still operates and you can steer your vehicle manually. Manually steering your vehicle requires more effort. Switching the System On and Off You can switch the system on and off using the information display. See General Information (page 112). Extreme continuous steering may increase the effort required for you to steer your vehicle, this increased effort prevents overheating and permanent damage to the steering system. You do not lose the ability to steer your vehicle manually. Typical steering and driving maneuvers allow the system to cool and return to normal operation. Note: The system remembers the last setting when you start your vehicle. STEERING Electric Power Steering WARNING: The electric power steering system has diagnostic checks that continuously monitor the system. If a fault is detected, a message displays in the information display. Stop your vehicle as soon as it is safe to do so. Switch the ignition off. After at least 10 seconds, switch the ignition on and watch the information display for a steering system warning message. If a steering system warning message returns, have the system checked as soon as possible. Steering Tips If the steering wanders or pulls, check for: • Correct tire pressures. • Uneven tire wear. • Loose or worn suspension components. • Loose or worn steering components. • Improper vehicle alignment. Note: A high crown in the road or high crosswinds may also make the steering seem to wander or pull. 263 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Adaptive Learning The electronic power steering system adaptive learning helps correct road irregularities and improves overall handling and steering feel. It communicates with the brake system to help operate advanced stability control and accident avoidance systems. Additionally, whenever the battery is disconnected or a new battery installed, you must drive your vehicle a short distance before the system relearns the strategy and reactivates all systems. WARNING: The system may fail or operate with reduced function during cold and severe weather conditions. Snow, ice, rain, spray and fog can adversely affect the system. Keep the front camera and radar free of snow and ice. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. WARNING: In situations where the vehicle camera has limited detection capability, this may reduce system performance. These situations include but are not limited to direct or low sunlight, vehicles at night without tail lights, unconventional vehicle types, pedestrians with complex backgrounds, partly obscured pedestrians, or pedestrians that the system cannot distinguish from a group. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. PRE-COLLISION ASSIST WARNING: You are responsible for controlling your vehicle at all times. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. WARNING: The system cannot help prevent all crashes. Do not rely on this system to replace driver judgment and the need to maintain a safe distance and speed. WARNING: The system does not detect vehicles that are driving in a different direction, cyclists or animals. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death. Using the Pre-Collision Assist System WARNING: The system does not operate during hard acceleration or steering. Failure to take care may lead to a crash or personal injury. The system is active at speeds above approximately 3 mph (5 km/h) and pedestrian detection is active at speeds up to 50 mph (80 km/h). E156130 264 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Note: If you perceive Pre-Collision Assist alerts as being too frequent or disturbing, then you can reduce the alert sensitivity, though the manufacturer recommends using the highest sensitivity setting where possible. Setting lower sensitivity would lead to fewer and later system warnings. If your vehicle is rapidly approaching another stationary vehicle, a vehicle traveling in the same direction as yours, or a pedestrian within your driving path, the system is designed to provide three levels of functionality: 1. Alert 2. Brake Support 3. Active Braking Distance Indication and Alert (If Equipped) Distance Indication and Alert is a function that provides the driver with a graphical indication of the time gap to other preceding vehicles traveling in the same direction. Distance Indication and Alert shows one of the graphics that follow in the information display. E255268 Alert: When active, a flashing visual warning appears and an audible warning tone sounds. Brake Support: The system is designed to help reduce the impact speed by preparing the brakes for rapid braking. Brake support does not automatically apply the brakes. If you press the brake pedal, the system could apply additional braking up to maximum braking force, even if you lightly press the brake pedal. Active Braking: Active braking may activate if the system determines that a collision is imminent. The system may help the driver reduce impact damage or avoid the crash completely. E254791 Note: Brake Support and Active Braking are active at speeds up to 75 mph (120 km/h). If your vehicle has a radar sensor included with Adaptive Cruise Control, then Brake Support and Active Braking are active up to the maximum speed of the vehicle. If the time gap to a preceding vehicle is small, a red visual indication displays to the driver. Note: Distance Indication and Alert deactivates and the graphics do not display when Adaptive Cruise Control is active. 265 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Speed Sensitivity Graphics Distance Gap Time Gap 62 mph (100 km/h) Normal Grey >82 ft (25 m) >0.9sec 62 mph (100 km/h) Normal Yellow 56–82 ft (17–25 m) 0.6sec — 0.9sec 62 mph (100 km/h) Normal Red <56 ft (17 m) <0.6sec Evasive Steering Assist (If Equipped) Adjusting the Pre-Collision Assist Settings If your vehicle is rapidly approaching a stationary vehicle or a vehicle traveling in the same direction as your vehicle, the system is designed to help you steer around the vehicle. You can adjust the following settings by using the touchscreen. See Settings (page 454). • You can change Alert and Distance Alert sensitivity to one of three possible settings. • You can switch Distance Indication and Alert on or off. • If required, you can switch Active Braking on or off. • If required, you can switch Evasive Steering Assist on or off. The system only activates when all of the following occur: • The Pre-Collision Assist system detects a vehicle ahead and starts to apply Active Braking. • You turn the steering wheel in an attempt to steer around the vehicle. After you turn the steering wheel, the system applies additional steering torque to help you steer around the vehicle. After you pass the vehicle, the system applies steering torque in the opposite direction to encourage you to steer back into the lane. The system deactivates after you fully pass the vehicle. Note: Active Braking and Evasive Steering Assist automatically turn on every time you switch the ignition on. Note: If you switch Active Braking off, Evasive Steering Assist turns off. Note: The system does not automatically steer around a vehicle. If you do not turn the steering wheel, the system does not activate. Note: The system does not activate if the distance to the vehicle ahead is too small and the system cannot avoid a crash. 266 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Blocked Sensors 1 Camera. 2 Radar sensor (if equipped). If a message regarding a blocked sensor or camera appears in the information display, the radar signals or camera images are obstructed. If your vehicle has a radar sensor, it is behind the fascia cover in the center of the lower grille. With a blocked sensor or camera, the Pre-Collision Assist system may not function, or performance may reduce. The following table lists possible causes and actions for when this message displays. E273245 Camera Troubleshooting Cause Action The windshield in front of the camera is dirty or obstructed in some way. Clean the outside of the windshield in front of the camera. The windshield in front of the camera is clean but the message remains in the display screen. Wait a short time. It may take several minutes for the camera to detect that there is no obstruction. 267 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Aids Radar Troubleshooting (If Equipped) Cause Action Clean the grille surface in front of the radar The surface of the radar in the grille is dirty or remove the object causing the obstrucor obstructed in some way. tion. The surface of the radar in the grille is clean but the message remains in the display screen. Wait a short time. It may take several minutes for the radar to detect that there is no obstruction. The Pre-Collision Assist system is temporHeavy rain, spray, snow or fog is interfering arily disabled. Pre-Collision Assist automatwith the radar signals. ically reactivates a short time after the weather conditions improve. The Pre-Collision Assist system is temporSwirling water or snow or ice on the surface arily disabled. Pre-Collision Assist automatof the road may interfere with the radar ically reactivates a short time after the signals. weather conditions improve. Radar is out of alignment due to a front end impact. Contact an authorized dealer to have the radar checked for proper coverage and operation. Note: Proper system operation requires a clear view of the road by the camera. Have any windshield damage in the area of the camera's field of view repaired. Note: If something hits the front end of your vehicle or damage occurs and your vehicle has a radar sensor, the radar sensing zone may change. This could cause missed or false detections. Contact an authorized dealer to have the radar checked for proper coverage and operation. 268 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Drive Mode Control ABOUT DRIVE MODE CONTROL SELECTING A DRIVE MODE Note: Drive mode changes may not be available when the ignition is off or when the engine is not running. The system delivers a driving experience through a suite of sophisticated electronic vehicle systems. These systems optimize steering, handling and powertrain response. This provides a single location to control multiple systems performance settings. Note: Button icons shown may vary from your vehicle. Changing the drive mode changes the functionality of the following systems: • Electronically power-assisted steering system adjusts steering effort and feel based on the mode you select. See Steering (page 263). • Electronic stability control and traction control maintain your vehicle control in adverse conditions or high performance driving. See Stability Control (page 215). • Electronic throttle control enhances the powertrain response to your driving inputs. • Transmission controls become optimized with shift cycles tuned to each mode. • Four-wheel drive settings are optimized and tuned to each mode. E298238 Rotate the drive mode dial on the center console to select or change a drive mode. The system tailors your vehicle configuration for each mode you select. Note: Not all settings may be available. E297643 Note: The system has diagnostic checks that continuously monitor the system for proper operation. Certain drive modes are not available based on gear shifter position. If a mode is unavailable due to a system fault or change in gear shifter position, the mode defaults to Normal. To select drive modes for RWD vehicles use the console mounted control. DRIVE MODES Deep Snow/Sand For deep snow or soft dry sand. E295420 269 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Drive Mode Control Trail Eco For efficient and responsible driving. This mode helps deliver maximum fuel efficiency and increases driving range. For muddy, rutted, soft or uneven terrain. E295413 E295419 Normal For everyday driving. This mode is a perfect balance of excitement, comfort and convenience. E225310 Slippery E295414 For less than ideal road conditions, such as snow or ice covered roads. Sport For aggressive on-road driving. This mode increases throttle E246593 response, provides a sportier exhaust sound and steering feel, along with quicker shifting. The transmission holds gears longer, helping your vehicle accelerate faster when shifting gears. Tow/Haul For improved transmission operation when towing a trailer or a heavy load. This mode moves upshifts to higher engine speeds to reduce the frequency of transmission shifting. This mode also provide engine braking in all forward gears, which slows your vehicle and assists you in controlling your vehicle when descending a grade. The amount of downshift braking provided varies based on the amount you press the brake pedal. E246592 270 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Load Carrying CARGO NETS (IF EQUIPPED) REAR UNDER FLOOR STORAGE (IF EQUIPPED) Cargo Management System (If WARNING: This net is not designed to restrain objects during a collision or heavy braking. Equipped) The cargo net secures lightweight objects in the cargo area. Attach the net to the anchors provided. Repeat the attachment on both sides of the vehicle. E298021 The system is in the floor of the cargo area. Lift the handle to open. Adjustable Load Floor (If Equipped) E297641 Vehicles with the standard size spare tire can adjust the load floor to two positions. You can place the front of the load floor either on, for high position, or below, for low position, the ledges behind the rear seats. The rear of the load floor always sits on the two small shelves on the liftgate trim. E204323 271 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Load Carrying 2. Secure both ends of the support rod into the retention slots located on the rear quarter trim panels. LUGGAGE COVERS (IF EQUIPPED) WARNING: Make sure that the posts are properly latched in mounting features. The cover may cause injury in a sudden stop or accident if it is not securely installed. ROOF RACKS AND LOAD CARRIERS (IF EQUIPPED) WARNING: When loading the roof racks, we recommend you evenly distribute the load, as well as maintain a low center of gravity. Loaded vehicles, with higher centers of gravity, may handle differently than unloaded vehicles. Take extra precautions, such as slower speeds and increased stopping distance, when driving a heavily loaded vehicle. WARNING: Do not place any objects on the cargo area shade. They may obstruct your vision or strike occupants of your vehicle in a sudden stop or crash. Use the cargo shade to cover items in the cargo area of your vehicle. For correct roof rack system function, you must place loads directly on crossbars affixed to the roof rack side rails. When using the roof rack system, we recommend you use Ford Genuine Accessory crossbars designed specifically for your vehicle. Make sure that you securely fasten the load. Check the tightness of the load before driving and at each fuel stop. Note: Never place loads directly on the roof panel. The roof panel is not designed to directly carry a load. E142447 Insert the ends of the cargo shade into the mounting features located behind the rear seat on the rear trim panels to install the cargo shade. Maximum Recommended Load Amounts To operate the cargo shade: 1. Note: The maximum recommended load is based on the load being evenly distributed on the crossbars. Pull the rear edge of the cargo shade rearward. Description Maximum Recommended Load Vehicles with Moonroof 75 lb (35 kg) Vehicles without Moonroof 165 lb (75 kg) 272 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Load Carrying Adjusting the Crossbar (If Equipped) following terms for determining your vehicle’s weight rating, with or without a trailer, from the vehicle’s Tire and Loading Information label or Safety Compliance Certification label. Tire and Loading Label Information Example: E291741 1. Loosen the crossbar bolt by using the supplied tool or similar tool. 2. Move the crossbar to the new position. 3. Tighten the bolt by using the supplied tool or similar tool. Note: For less wind noise and better aerodynamics, only install the crossbars when you need them for carrying cargo. LOAD LIMIT Vehicle Loading - with and without a Trailer This section guides you in the proper loading of your vehicle, trailer, or both. Keep your loaded vehicle weight within its design rating capability, with or without a trailer. Properly loading your vehicle provides maximum return of vehicle design performance. Before you load your vehicle, become familiar with the E198719 Payload Payload is the combined weight of cargo and passengers that your vehicle is carrying. The maximum payload for your vehicle appears on the Tire and Loading label. The label is either on the B-pillar or the edge of the driver door. Vehicles exported outside the US and 273 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Load Carrying GAWR (Gross Axle Weight Rating) Canada may not have a tire and loading label. Look for “The combined weight of occupants and cargo should never exceed XXX kg OR XXX lb” for maximum payload. The payload listed on the Tire and Loading Information label is the maximum payload for your vehicle as built by the assembly plant. If you install any additional equipment on your vehicle, you must determine the new payload. Subtract the weight of the equipment from the payload listed on the Tire and Loading label. When towing, trailer tongue weight or king pin weight is also part of payload. GAWR is the maximum allowable weight that a single axle (front or rear) can carry. These numbers are on the Safety Compliance Certification label. The label is located on the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver seating position. The total load on each axle must never exceed its Gross Axle Weight Rating. GVWR (Gross Vehicle Weight Rating) GVWR is the maximum allowable weight of the fully loaded vehicle. This includes all options, equipment, passengers and cargo. It appears on the Safety Compliance Certification label. The label is located on the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver seating position. The gross vehicle weight must never exceed the Gross Vehicle Weight Rating. WARNING: The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover. 274 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Load Carrying vehicle’s braking system is rated for operation at Gross Vehicle Weight Rating, not at Gross Combined Weight Rating.) Separate functional brakes should be used for safe control of towed vehicles and for trailers where the Gross Combined Weight of the towing vehicle plus the trailer exceed the Gross Vehicle Weight Rating of the towing vehicle. The gross combined weight must never exceed the Gross Combined Weight Rating. Note: For trailer towing information refer to the RV and Trailer Towing Guide available at an authorized dealer. Safety Compliance Certification Label Example: E198828 WARNING: Exceeding the Safety Compliance Certification label vehicle weight limits can adversely affect the performance and handling of your vehicle, cause vehicle damage and can result in the loss of control of your vehicle, serious personal injury or death. WARNING: Do not exceed the GVWR or the GAWR specified on the certification label. Maximum Loaded Trailer Weight Maximum loaded trailer weight is the highest possible weight of a fully loaded trailer the vehicle can tow. Consult an authorized dealer (or the RV and Trailer Towing Guide available at an authorized dealer) for more detailed information. WARNING: Do not use replacement tires with lower load carrying capacities than the original tires because they may lower your vehicle's GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations. GCWR (Gross Combined Weight Rating) GCWR is the maximum allowable weight of the vehicle and the loaded trailer, including all cargo and passengers, that the vehicle can handle without risking damage. (Important: The towing 275 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Load Carrying 5. Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. 6. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle. WARNING: Exceeding any vehicle weight rating can adversely affect the performance and handling of your vehicle, cause vehicle damage and can result in the loss of control of your vehicle, serious personal injury or death. Steps for determining the correct load limit: 1. Locate the statement "The combined weight of occupants and cargo should never exceed XXX kg or XXX lb." on your vehicle’s placard. 2. Determine the combined weight of the driver and passengers that will be riding in your vehicle. 3. Subtract the combined weight of the driver and passengers from XXX kg or XXX lb. 4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1,400 lb. and there will be five 150 lb. passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lb. (1400-750 (5 x 150) = 650 lb.) Helpful examples for calculating the available amount of cargo and luggage load capacity Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You decide to go golfing. Is there enough load capacity to carry you, four of your friends and all the golf bags? You and four friends average 220 pounds (99 kilograms) each and the golf bags weigh approximately 30 pounds (13.5 kilograms) each. The calculation would be: 1400 (5 x 220) - (5 x 30) = 1400 - 1100 - 150 = 150 pounds. Yes, you have enough load capacity in your vehicle to transport four friends and your golf bags. In metric units, the calculation would be: 635 kilograms - (5 x 99 kilograms) (5 x 13.5 kilograms) = 635 - 495 67.5 = 72.5 kilograms. 276 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Load Carrying Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past two years. Measuring the inside of the vehicle with the rear seat folded down, you have room for twelve 100-pound (45-kilogram) bags of cement. Do you have enough load capacity to transport the cement to your home? If you and your friend each weigh 220 pounds (99 kilograms), the calculation would be: 1400 (2 x 220) - (12 x 100) = 1400 - 440 - 1200 = - 240 pounds. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would be: 635 kilograms - (2 x 99 kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms. You will need to reduce the load weight by at least 240 pounds (104 kilograms). If you remove three 100-pound (45-kilogram) cement bags, then the load calculation would be:1400 - (2 x 220) - (9 x 100) = 1400 - 440 900 = 60 pounds. Now you have the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kilograms - (2 x 99 kilograms) - (9 x 45 kilograms) = 635 - 198 - 405 = 32 kilograms. The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the front or the rear gross axle weight rating specified for your vehicle on the Safety Compliance Certification label. Special Loading Instructions for Owners of Pick-up Trucks and Utility-type Vehicles WARNING: When loading the roof racks, we recommend you evenly distribute the load, as well as maintain a low center of gravity. Loaded vehicles, with higher centers of gravity, may handle differently than unloaded vehicles. Take extra precautions, such as slower speeds and increased stopping distance, when driving a heavily loaded vehicle. 277 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Towing Load Placement TOWING A TRAILER To help minimize how trailer movement affects your vehicle when driving: • Load the heaviest items closest to the trailer floor. • Load the heaviest items centered between the left and right side trailer tires. • Load the heaviest items above the trailer axles or just slightly forward toward the trailer tongue. Do not allow the final trailer tongue weight to go above or below 10-15% of the loaded trailer weight. • Select a ball mount with the correct rise or drop and load capacity. When both the loaded vehicle and trailer are connected, the trailer frame should be level, or slightly angled down toward your vehicle, when viewed from the side. When driving with a trailer or payload, a slight takeoff vibration or shudder may be present due to the increased payload weight. Additional information regarding proper trailer loading and setting your vehicle up for towing is located in another chapter of this manual. See Load Limit (page 273). You can also find information in the RV & Trailer Towing Guide available at your authorized dealer, or online. WARNING: Towing trailers beyond the maximum recommended gross trailer weight exceeds the limit of your vehicle and could result in engine damage, transmission damage, structural damage, loss of vehicle control, vehicle rollover and personal injury. WARNING: Do not exceed the GVWR or the GAWR specified on the certification label. Note: See Recommended Towing Weights (page 279). Your vehicle may have electrical items, such as fuses or relays, related to towing. See Fuses (page 301). Your vehicle's load capacity designation is by weight, not by volume, so you cannot necessarily use all available space when loading a vehicle or trailer. Towing a trailer places an extra load on your vehicle's engine, transmission, axle, brakes, tires and suspension. Inspect these components periodically during, and after, any towing operation. 278 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Towing RV & Trailer Towing Guide Online Website http://www.fleet.ford.com/towing-guides/ RECOMMENDED TOWING WEIGHTS TRAILER SWAY CONTROL (IF EQUIPPED) Note: Do not exceed the trailer weight for your vehicle configuration listed in the chart below. Note: Be sure to take into consideration trailer frontal area. Do not exceed 20 ft² (1.86 m²) if your vehicle can tow a class I trailer or 55 ft² (5.11 m²) if your vehicle can tow a class III trailer weighing more than 5,000 lb (2,267 kg). Note: For high altitude operation, reduce the gross combined weight by 2% per 1,000 ft (300 m) starting at the 1,000 ft (300 m) elevation point. Note: Certain states require electric trailer brakes for trailers over a specified weight. Be sure to check state regulations for this specified weight. The maximum trailer weights listed may be limited to this specified weight, as the vehicle’s electrical system may not include the wiring connector needed to activate electric trailer brakes. WARNING: Turning off trailer sway control increases the risk of loss of vehicle control, serious injury or death. Ford does not recommend disabling this feature except in situations where speed reduction may be detrimental (such as hill climbing), the driver has significant trailer towing experience, and can control trailer sway and maintain safe operation. Note: This feature does not prevent trailer sway, but reduces it when it begins. Note: This feature cannot stop all trailers from swaying. Note: In some cases, if your vehicle speed is too high, the system may turn on multiple times, gradually reducing your vehicle speed. The system applies the brakes to the individual wheels and reduces engine torque to aid vehicle stability. If the trailer begins to sway, the stability control warning lamp flashes and a message appears in the information display. See Information Messages (page 119). Slow your vehicle down, pull safely to the side of the road and check for correct load distribution. See Load Carrying (page 271). You can switch this feature off in the information display. When you switch the ignition on, the system automatically turns on. 279 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Towing Your vehicle may tow a trailer provided the maximum trailer weight is less than or equal to the Engine maximum trailer weight listed for your vehicle configuration on the following chart. Transmission Drive 1 3,000 lb (1,360 kg) 2 5,300 lb (2,404 kg) 1 3,000 lb (1,360 kg) 2 5,300 lb (2,404 kg) 1 3,000 lb (1,360 kg) 2 5,600 lb (2,540 kg) 1 3,000 lb (1,360 kg) 2 5,600 lb (2,540 kg) 1 3,000 lb (1,360 kg) 2 5,600 lb (2,540 kg) 1 3,000 lb (1,360 kg) 2 5,000 lb (2,267 kg) 1 3,000 lb (1,360 kg) 2 5,000 lb (2,267 kg) 2WD 2.3L GTDI 10-Speed Automatic Transmission (10R60) 2WD 4WD 4WD 3.0L GTDI 10-Speed Automatic Transmission (10R60) 4WD 4WD 2WD 3.3L PF/DI 10-Speed Automatic Transmission (10R60) 2WD 4WD 4WD 2WD 3.3L PF/DI HEV 10-Speed Automatic Transmission (10R80) 2WD 4WD 4WD 1 Without 2 With Trailer Tow Package. Trailer Tow Package. 280 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maximum Trailer Weight Towing To connect the trailer’s safety chains, cross them under the trailer tongue and allow enough slack for turning tight corners. Do not allow the chains to drag on the ground. ESSENTIAL TOWING CHECKS Follow these guidelines for safe towing: • Do not tow a trailer until you drive your vehicle at least 1,000 mi (1,600 km). • Consult your local motor vehicle laws for towing a trailer. • See the instructions included with towing accessories for the proper installation and adjustment specifications. • Service your vehicle more frequently if you tow a trailer. See Scheduled Maintenance (page 471). • If you use a rental trailer, follow the instructions the rental agency gives you. Trailer Brakes WARNING: Do not connect a trailer's hydraulic brake system directly to your vehicle's brake system. Your vehicle may not have enough braking power and your chances of having a collision greatly increase. Electric brakes and manual, automatic or surge-type trailer brakes are safe if you install them properly and adjust them to the manufacturer's specifications. The trailer brakes must meet local and federal regulations. You can find information on load specification terms found on the tire label and Safety Compliance label as well as instructions on calculating your vehicle's load in the Load Carrying chapter. See Load Limit (page 273). The rating for the tow vehicle's braking system operation is at the gross vehicle weight rating, not the gross combined weight rating. Remember to account for the trailer tongue weight as part of your vehicle load when calculating the total vehicle weight. Safe control of towed vehicles requires separate functioning brake systems for vehicles and trailers weighing more than 1,500 lb (680 kg) when loaded. Hitches Trailer Lamps Do not use a hitch that either clamps onto the bumper or attaches to the axle. Distribute the trailer load so 10-15% of the total trailer weight is on the tongue. WARNING: Never connect any trailer lamp wiring to the vehicle's tail lamp wiring; this may damage the electrical system resulting in fire. Contact your authorized dealer as soon as possible for assistance in proper trailer tow wiring installation. Additional electrical equipment may be required. A weight distributing hitch is not required for your vehicle. Safety Chains Note: Do not attach safety chains to the bumper. Always connect the safety chains to the hook retainers of your vehicle hitch. Most towed vehicles require trailer lamps. Make sure all running lights, brake lights, direction indicators and hazard flashers are working. 281 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Towing Before Towing a Trailer 2. Set your vehicle parking brake. 3. Place the automatic transmission in park (P). 4. Place wheel chocks in front and back of the trailer wheels. (Chocks not included with vehicle.) Practice turning, stopping and backing up to get the feel of your vehicle-trailer combination before starting on a trip. When turning, make wider turns so the trailer wheels clear curbs and other obstacles. Launching or Retrieving a Boat or Personal Watercraft (PWC) When Towing a Trailer • • • • • • • • • 1. Do not drive faster than 70 mph (113 km/h) during the first 500 mi (800 km). Do not make full-throttle starts. Check your hitch, electrical connections and trailer wheel lug nuts thoroughly after you have traveled 50 mi (80 km). When stopped in congested or heavy traffic during hot weather, place the gearshift in park (P) to aid engine and transmission cooling and to help A/C performance. Turn off the speed control with heavy loads or in hilly terrain. The speed control may turn off automatically when you are towing on long, steep grades. Shift to a lower gear when driving down a long or steep hill. Do not apply the brakes continuously, as they may overheat and become less effective. If your transmission is equipped with a Grade Assist or Tow/Haul feature, use this feature when towing. This provides engine braking and helps eliminate excessive transmission shifting for optimum fuel economy and transmission cooling. Allow more distance for stopping with a trailer attached. Anticipate stops and brake gradually. Avoid parking on a grade. However, if you must park on a grade: Note: Disconnect the wiring to the trailer before backing the trailer into the water. Note: Reconnect the wiring to the trailer after removing the trailer from the water. When backing down a ramp during boat launching or retrieval: • Do not allow the static water level to rise above the bottom edge of the rear bumper. • Do not allow waves to break higher than 6 in (15 cm) above the bottom edge of the rear bumper. Exceeding these limits may allow water to enter vehicle components: • Causing internal damage to the components. • Affecting driveability, emissions, and reliability. Replace the rear axle lubricant anytime the rear axle has been submerged in water. Water may have contaminated the rear axle lubricant, which is not normally checked or changed unless a leak is suspected or other axle repair is required. Turn the steering wheel to point your vehicle tires away from traffic flow. 282 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Towing TOWING THE VEHICLE ON FOUR WHEELS Emergency Towing WARNING: If your vehicle has a steering wheel lock make sure the ignition is in the accessory or on position when being towed. If your vehicle becomes inoperable without access to wheel dollies or a vehicle transport trailer, it can be flat-towed with all wheels on the ground, regardless of the powertrain and transmission configuration, under the following conditions: • Your vehicle is facing forward for towing in a forward direction. • Refer to the Manual Park Release procedure. See Automatic Transmission (page 195). Failing to do so may result in damage to the transmission. • Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 mi (80 km). Recreational Towing You cannot recreational tow your vehicle with all wheels on the ground because vehicle or transmission damage may occur. We recommend towing your vehicle with all four wheels off the ground such as when using a car-hauling trailer. Otherwise, you cannot recreational tow your vehicle. 283 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Hints 2. Immediately switch the engine off to prevent severe engine damage. 3. Wait for the engine to cool down. 4. Check the coolant level. See Engine Coolant Check (page 317). 5. Have your vehicle checked as soon as possible. BREAKING-IN You need to break in new tires for approximately 300 mi (480 km). During this time, your vehicle may exhibit some unusual driving characteristics. Avoid driving too fast during the first 1,000 mi (1,600 km). Vary your speed frequently and change up through the gears early. Do not labor the engine. ECONOMICAL DRIVING Do not tow during the first 1,000 mi (1,600 km). Fuel economy is affected by several things such as how you drive, the conditions you drive under and how you maintain your vehicle. REDUCED ENGINE PERFORMANCE You may improve your fuel economy by keeping these things in mind: • Accelerate and slow down in a smooth, moderate fashion. • Drive at steady speeds. • Anticipate stops; slowing down may eliminate the need to stop. • Combine errands and minimize stop-and-go driving. • Close the windows for high-speed driving. • Drive at reasonable speeds (traveling at 55 mph (88 km/h) uses 15% less fuel than traveling at 65 mph (105 km/h)). • Keep the tires properly inflated and use only the recommended size. • Use the recommended engine oil. • Perform all regularly scheduled maintenance. WARNING: If you continue to drive your vehicle when the engine is overheating, the engine could stop without warning. Failure to follow this instruction could result in the loss of control of your vehicle. If the engine coolant temperature gauge needle moves to the upper limit position, the engine is overheating. See Gauges (page 104). You must only drive your vehicle for a short distance if the engine overheats. The distance you can travel depends on ambient temperature, vehicle load and terrain. The engine continues to operate with limited power for a short period of time. If the engine temperature continues to rise, the fuel supply to the engine reduces. The air conditioning switches off and the engine cooling fan operates continually. 1. Avoid these actions; they reduce your fuel economy: • Sudden accelerations or hard accelerations. • Revving the engine before switching it off. • Idle for periods longer than one minute. Gradually reduce your speed and stop your vehicle as soon as it is safe to do so. 284 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Hints • • • • • • • • Warm up your vehicle on cold mornings. Use the air conditioner or front defroster. Use the speed control in hilly terrain. Rest your foot on the brake pedal while driving. Drive a heavily loaded vehicle or tow a trailer. Carry unnecessary weight (approximately 1 mpg [0.4 km/L] is lost for every 395 lb (180 kg) of weight carried). Driving with the wheels out of alignment. • Four-wheel-drive operation (if equipped) is less fuel efficient than two-wheel-drive operation. Close the windows for high-speed driving. COLD WEATHER PRECAUTIONS The functional operation of some components and systems can be affected at temperatures below -13°F (-25°C). DRIVING THROUGH WATER Conditions • Heavily loading a vehicle or towing a trailer may reduce fuel economy at any speed. • Adding certain accessories to your vehicle (for example bug deflectors, rollbars, light bars, running boards, ski racks or luggage racks) may reduce fuel economy. • To maximize the fuel economy, drive with the tonneau cover installed (if equipped). • Using fuel blended with alcohol may lower fuel economy. • Fuel economy may decrease with lower temperatures during the first 5–10 mi (12–16 km) of driving. • Driving on flat terrain offers improved fuel economy as compared to driving on hilly terrain. • Transmissions give their best fuel economy when operated in the top cruise gear and with steady pressure on the gas pedal. WARNING: Do not drive through flowing or deep water as you may lose control of your vehicle. Note: Driving through standing water can cause vehicle damage. Note: Engine damage can occur if water enters the air filter. Before driving through standing water, check the depth. Never drive through water that is higher than the bottom of the front rocker area of your vehicle. E259345 285 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Driving Hints When driving through standing water, drive very slowly and do not stop your vehicle. Your brake performance and traction may be limited. After driving through water and as soon as it is safe to do so: • • • • WARNING: Always make sure that objects cannot fall into the driver foot well while your vehicle is moving. Objects that are loose can become trapped under the pedals causing a loss of vehicle control. Lightly press the brake pedal to dry the brakes and to check that they work. Check that the horn works. Check that the exterior lights work. Turn the steering wheel to check that the steering power assist works. FLOOR MATS WARNING: Use a floor mat designed to fit the footwell of your vehicle that does not obstruct the pedal area. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. E142666 To install the floor mats, position the floor mat eyelet over the retention post and press down to lock in position. WARNING: Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal injury. To remove the floor mat, reverse the installation procedure. Note: Regularly check the floor mats to make sure they are secure. WARNING: Secure the floor mat to both retention devices so that it cannot slip out of position and interfere with the pedals. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. WARNING: Do not place additional floor mats or any other covering on top of the original floor mats. This could result in the floor mat interfering with the operation of the pedals. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. 286 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Roadside Emergencies • ROADSIDE ASSISTANCE Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24 hours a day, seven days a week. • For the coverage period supplied with your vehicle. • Roadside Assistance covers: • A flat tire change with a good spare (except vehicles supplied with a tire inflation kit). • Battery jump start. • Lock-out assistance (key replacement cost is the customer's responsibility). • Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (8 L) of gasoline or 5 gal (20 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period. • Winch out — available within 100 ft (30 m) of a paved or county maintained road, no recoveries. Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km). Roadside Assistance includes up to $200 for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services. Vehicles Sold in the United States: Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is in the Owner's Manual kit. United States vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States vehicle customers call 1-800-241-3673. Customers need to submit their original receipts. 287 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Roadside Emergencies Vehicles Sold in Canada: Getting Roadside Assistance FUEL SHUTOFF To fully assist you should you have a vehicle concern, Ford Motor Company of Canada, Limited offers a complimentary roadside assistance program. This program is eligible within Canada or the continental United States. WARNING: If your vehicle has been involved in a crash, have the fuel system checked. Failure to follow this instruction could result in fire, personal injury or death. The service is available 24 hours a day, seven days a week. Note: When you try to restart your vehicle after a fuel shutoff, the vehicle makes sure that various systems are safe to restart. Once the vehicle determines the systems are safe, then the vehicle allows you to restart. This program is separate from the New Vehicle Limited Warranty, but the coverage is concurrent with the powertrain coverage period of your vehicle. Canadian roadside coverage and benefits may differ from the U.S. coverage. Note: In the event that your vehicle does not restart after your third attempt, contact a qualified technician. If you require more information, please call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca. The fuel pump shutoff stops the flow of fuel to the engine in the event of a moderate to severe crash. Not every impact causes a shutoff. HAZARD FLASHERS Should your vehicle shut off after a crash, you may restart your vehicle. Note: The hazard flashers operate when the ignition is in any position, or if the key is not in the ignition. If used when the vehicle is not running, the battery loses charge. As a result, there may be insufficient power to restart your vehicle. If your vehicle has a key system: 1. Switch off the ignition. 2. Switch to start position. 3. Switch off the ignition. 4. Switch on the ignition to re-enable the fuel pump. 5. If the vehicle does not start, repeat steps 1 through 4. The flasher control is on the instrument panel. Use your hazard flashers when your vehicle is creating a safety hazard for other motorists. • • If your vehicle has a push button start system: 1. Press START/STOP to switch off your vehicle. 2. Press the brake pedal and START/STOP to switch on your vehicle. 3. Remove your foot from the brake pedal and press START/STOP to switch off your vehicle. Press the flasher control and all front and rear direction indicators flash. Press the button again to switch them off. 288 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Roadside Emergencies Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle electrical system. 4. You can attempt to start the vehicle by pressing the brake pedal and START/STOP, or press START/STOP without pressing the brake pedal. 5. If the vehicle does not start, repeat steps 1 through 4. Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch. Locating the Jump Starting Connection Points JUMP STARTING THE VEHICLE WARNING: Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide correct ventilation. WARNING: Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately. E288229 1. Open the hood. See Opening and Closing the Hood (page 311). 2. Remove the access cover. 3. Remove the red protective cover from the positive lead jump connection point. 4. Locate the negative jump connection point on the rear mounting bolt for the cross brace, as shown. WARNING: Use only adequately sized cables with insulated clamps. Connecting the Jumper Cables Preparing Your Vehicle WARNING: If the engine is running while the hood is open, stay clear of moving engine components. Failure to follow this warning could result in serious personal injury or death. Do not attempt to push-start your automatic transmission vehicle. Note: Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. Note: Use only a 12-volt supply to start your vehicle. 289 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Roadside Emergencies 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle's engine, away from the battery and the fuel injection system, or connect the negative (-) cable to a ground connection point if available. WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an explosion of the gases that surround the battery. Note: In the illustration, the bottom vehicle represents the booster vehicle. Jump Starting 1. Start the engine of the booster vehicle and rev the engine moderately, or press the accelerator gently to keep your engine speed between 2000 and 3000 RPM, as shown in your tachometer. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both vehicle engines for an additional three minutes before disconnecting the jumper cables. Removing the Jumper Cables Remove the jumper cables in the reverse order that they were connected. 1. 2. 3. 4. E281345 1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the booster vehicle battery 3. Connect the negative (-) cable to the negative (-) terminal of the booster vehicle battery. 5. 290 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Remove the negative (-) jumper cable from the disabled vehicle. Remove the jumper cable on the negative (-) terminal of the booster vehicle battery. Remove the jumper cable from the positive (+) terminal of the booster vehicle battery. Remove the jumper cable from the positive (+) terminal of the disabled vehicle battery. Allow the engine to idle for at least one minute. Roadside Emergencies Crashes COLLISION, DAMAGE OR FIRE EVENT A crash or impact significant enough to require an emergency response for conventional vehicles would also require the same response for an electric or hybrid-electric vehicle. Guidance for Ford Motor Company Electric and Hybrid-Electric Vehicles Equipped With High Voltage Batteries If possible: • Move your vehicle to a safe, nearby location and remain on the scene. • Roll down the windows before switching your vehicle off. • Place your vehicle in park (P), set the parking brake, switch off the vehicle, activate the hazard warning flashers and move your key(s) at least 15 ft (5 m) away from the vehicle. (Vehicle Owner/Operator/General Public) Electric and Hybrid-Electric Vehicle Considerations In the event of damage or fire involving an electric vehicle or hybrid-electric vehicle: • Always assume the high-voltage battery and associated components are energized and fully charged. • Exposed electrical components, wires, and high-voltage batteries present potential high-voltage shock hazards. • Venting high-voltage battery vapors are potentially toxic and flammable. • Physical damage to the vehicle or high-voltage battery may result in immediate or delayed release of toxic, flammable gases and fire. Always: • Call emergency assistance if needed and advise that an electric or hybrid-electric vehicle is involved. • Exposed electrical components, wires, and high-voltage batteries present potential high-voltage shock hazards. • Avoid contact with leaking fluids and gases, and remain out of the way of oncoming traffic until emergency responders arrive. • When emergency responders arrive, tell them that the vehicle involved is an electric vehicle or hybrid-electric vehicle. Vehicle information and general safety practices: • Know the make and model of your vehicle. • Review the owner’s manual and become familiar with your vehicle’s safety information and recommended safety practices. • Do not attempt to repair damaged electric and hybrid-electric vehicles yourself. Fires As with any vehicle, call emergency assistance immediately if you see sparks, smoke or flames coming from the vehicle. Remain a safe distance from the vehicle and try to stay clear of the smoke. Contact an authorized dealer. • • 291 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Exit the vehicle immediately. Advise emergency assistance that an electric or hybrid-electric vehicle is involved. Roadside Emergencies • • As with any vehicle fire, do not inhale smoke, vapors or gas from the vehicle, as they may be hazardous. Stay out of the roadway and stay out of the way of any oncoming traffic while awaiting the arrival of emergency responders. TRANSPORTING THE VEHICLE Post-Incident • • • Do not store a severely damaged vehicle with a lithium-ion battery inside a structure or within 49 ft (15 m) of any structure or vehicle. Make sure that passenger and luggage compartments remain ventilated. Call emergency assistance if you observe leaking fluids, sparks, smoke or flames, or hear gurgling or bubbling from the high-voltage battery. POST-CRASH ALERT SYSTEM The system flashes the direction indicators and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the seatbelt pretensioners. E143886 If you need to tow your vehicle, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. The horn and indicators turn off when: • You press the hazard control button. • You press the panic button on the remote entry transmitter (if equipped). • Your vehicle runs out of power. • Sounding of the horn is only enabled in specific markets. We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. We do not approve a slingbelt towing procedure. If you tow your vehicle incorrectly, or by any other means, vehicle damage may occur. We produce a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. 292 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Roadside Emergencies Towing an all-wheel or four-wheel drive vehicle requires that all wheels be off the ground, such as using a wheel lift and dollies or flatbed equipment. This prevents damage to the transmission, all-wheel or four-wheel drive system and vehicle. If your vehicle becomes inoperable without access to wheel dollies, a car-hauling trailer or a flatbed transport vehicle, you can flat-tow with all wheels on the ground under limited conditions. See Towing the Vehicle on Four Wheels (page 283). E188420 Remove the recovery hook cover by prying it off at the notch with a screwdriver or similar object. TOWING POINTS (IF EQUIPPED) Due to local market requirements in some countries, some vehicles may be equipped with a recovery hook. Note: Use a soft cloth to cover the prying tool. This helps prevent scratch marks to the vehicle's paint. Recovery Hook Location If your vehicle is equipped with a screw-in recovery hook, it is with the spare tire kit or the rear under floor storage. Installing the Recovery Hook There is an installation point for the recovery hook located behind the fascia. Note: The screw-in recovery hook has a left-hand thread. Turn it counterclockwise to install it. Make sure that the recovery hook is fully tightened. E146284 293 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Customer Assistance GETTING THE SERVICES YOU NEED Website www.owner.ford.com Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. These are some of the items that can be found online: • U.S. dealer locator by Dealer Name, City/State or Zip Code. • Owner Manuals. • Maintenance Schedules. • Recalls. • Ford Extended Service Plans. • Ford Genuine Accessories. • Service specials and promotions. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. In Canada: A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6K 0C8 Away From Home Telephone If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. 1-800-565-3673 (FORD) Website www.ford.ca In the United States: Twitter Mailing address @FordServiceCA (English Canada) @FordServiceQC (Quebec) Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) 1. Additional information and resources are available online: 294 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Contact your Sales Representative or Service Advisor at your selling or servicing authorized dealer. Customer Assistance 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. In order to help us serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. • Your telephone number (home and business). • The name of the authorized dealer and city where located. • The vehicle’s current odometer reading. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 mi (29,000 km), whichever occurs first: In some states within the United States, you must directly notify Ford in writing before pursuing remedies under your state's warranty laws, and Ford is also allowed a final repair attempt. Additionally, in some states within the United States, a consumer has the option of submitting a warranty dispute to the BBB Auto Line before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time). In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126 295 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Customer Assistance You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. BBB AUTO LINE 3033 Wilson Boulevard, Suite 600 Arlington, Virginia 22201 BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. For additional information refer to the Better Business Bureau website. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. 296 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Customer Assistance UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel or petrol/gas engines or the proper sulfur fuel for diesel engines. If you cannot find the proper fuel recommended for your vehicle, contact our Customer Relationship Center. The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. The use of improper fuels in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using improper fuels may also result in difficulty importing your vehicle back into the United States. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands and/or Puerto Rico, Central America, the Caribbean, and Israel and the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact the corresponding Ford Customer Assistance Center: CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca. FORD MOTOR COMPANY Customer Relationship Centers in: 297 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Customer Assistance Customer Relationship Center Phone Fax E-mail Asia Pacific N/A N/A [email protected] Caribbean and Central America +1 313 594 4857 - [email protected] 971 4 3327 266 [email protected] Ford 80004443673 Lincoln 80004441067 UAE 80004441066 Middle East Saudi Arabia 8008443673 Mobily and Zain cell phone users in Saudi 800850078 Kuwait 22280384 North Africa N/A N/A [email protected] Puerto Rico and U.S. Virgin Islands +1-800-841-3673 N/A [email protected] Sub-Saharan Africa N/A N/A [email protected] South Korea +82-02-1600-6003 N/A [email protected] or [email protected] If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Global Trade Services by emailing, [email protected]. Customers in the U.S. should call 1-800-392-3673. 298 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Customer Assistance If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from http://www.safercar.gov. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170 Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY) REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada and Ford of Canada. 299 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Customer Assistance Transport Canada Contact Information Website http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motorvehicles.html (English) Website http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehiculesautomobiles.html (French) Phone 1–800–333–0510 Ford of Canada Contact Information Website www.ford.ca Phone 1–800–565-3673 300 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuses The engine compartment fuse box is under the driver side leaf screen in the engine compartment. It has high-current fuses that protect your vehicle's main electrical systems from overloads. FUSE SPECIFICATION CHART Engine Compartment Fuse Box If you disconnect and reconnect the battery, you need to reset some features. See Changing the 12V Battery (page 323). WARNING: Always disconnect the battery before servicing high current fuses. Note: Replace fuses with the same type and rating. See Changing a Fuse (page 309). WARNING: To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the battery or refilling fluid reservoirs. E288347 301 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuses Fuse or Relay Number Fuse Rating Protected Component 1 40A Body control module - battery power in feed 1. 2 20A Power outlet main console bin. 3 40A Body control module - battery power in feed 2. 4 30A Fuel pump. 5 5A 6 20A Powertrain control module power. 7 20A Canister vent solenoid. Evaporative leak control module. Exhaust gas heat recovery (hybrid electric vehicle). Tank pressure control valve (hybrid electric vehicle). Refueling valve (plug-in hybrid electric vehicle). Vapor blocking valve. Universal exhaust gas oxygen 11. Universal exhaust gas oxygen 21. Catalyst monitor sensor 12. Catalyst monitor sensor 22. Canister purge valve. 8 20A Cooling fan relay coil. Battery interrupt box. Transmission oil pump. Auxiliary coolant pump. Fuel flap door (hybrid electric vehicle). Engine coolant bypass valve. Active grille shutters. 9 20A Ignition coils. 13 40A Front blower motor relay. 14 15A Transmission oil pump. A/C compressor variable clutch. Auxiliary pumps (hybrid electric vehicle). Powertrain control module keep alive power. 302 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuses Fuse or Relay Number Fuse Rating Protected Component 16 15A Windshield and rear window washer pump relay power. 17 5A Charge status indicator (hybrid electric vehicle). 18 30A Starter motor. 21 10A Headlamp leveling motors. Adaptive headlamps. 22 10A Electric power assisted steering module. 23 10A Anti-lock brake system module with integrated park brake. 24 10A Powertrain control module. Hybrid powertrain control module. 25 10A Air quality sensor. 360 camera with park aid. Rear view camera. Blind spot information system. Adaptive cruise control module. 26 15A Transmission control module. 28 40A Anti-lock brake system valves with integrated park brake. 29 60A Anti-lock brake system pump with integrated park brake. 30 30A Driver seat module. 31 30A Passenger seat motor. 32 20A Front media bin power point. 33 20A Rear cargo area power point. 34 20A Console end cap power point. 35 20A Power point 4. 36 40A Power inverter. 38 30A Climate controlled seat module. 41 30A Power liftgate module. 303 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuses Fuse or Relay Number Fuse Rating Protected Component 42 30A Trailer brake control module. 43 60A Body control module. 44 10A Brake on and off switch. 46 15A Battery charger control module (hybrid electric vehicle). 50 40A Heated backlite. 54 20A Heated steering wheel. 55 20A Trailer tow park lamps. 57 30A Trailer tow battery charge. 58 10A Trailer tow backup lamps. 61 15A Multi-contour seat module. 62 15A Headlamp washer pump. 64 40A Four-wheel drive module. 69 30A Front window wiper motor. 71 15A Rear window wiper motor. 72 20A Not used (spare). 73 30A Driver door module. 78 50A Left-hand heated windshield. 79 50A Right-hand heated windshield. 80 20A Trailer tow. 82 20A Not used (spare). 88 20A Rear blower motor. 91 20A Trailer tow lighting module. 95 15A Integrated spark control (hybrid electric vehicle). 96 15A Not used (spare). 97 10A Electric AC (hybrid electric vehicle). 304 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuses Fuse or Relay Number Fuse Rating Protected Component High voltage positive temperature coefficient heater (hybrid electric vehicle). 98 10A Traction battery coolant proportional valve (hybrid electric vehicle). 103 50A Not used (spare). 104 50A Not used (spare). 105 40A Not used (spare). 106 40A Not used (spare). 107 40A Not used (spare). 108 20A Not used (spare). 109 30A Passenger door module. 111 30A Body control module voltage quality monitor feed. 112 20A Not used (spare). 114 50A Not used (spare). 115 20A Amplifier. 116 5A Not used (spare). 118 30A Second row heated seats. 120 15A Port fuel injectors. 124 5A Rain sensor. 125 5A USB smart charger 1. 127 20A Amplifier. 128 15A Not used (spare). 131 40A Power folding seat module. 133 15A Heated wiper park. 134 10A Family entertainment system. 136 20A Not used (spare). 305 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuses Fuse or Relay Number Fuse Rating Protected Component 139 5A USB smart charger 2. 142 5A Traffic cam. 146 15A Battery electronic control module. 148 30A Left-hand headlamp module. 149 30A Right-hand headlamp module. 150 40A Not used (spare). 155 25A Transmission control module (hybrid electric vehicle). 159 15A DC/DC converter (hybrid electric vehicle). 160 10A Not used (spare). 168 20A Low voltage service disconnect. 169 10A Coolant pump (hybrid electric vehicle). 170 10A Traction battery coolant pump (hybrid electric vehicle). 177 10A Not used (spare). Note: Spare fuse amperage may vary. Note: It may be easier to access the fuse panel if you remove the finish trim piece. Passenger Compartment Fuse Panel The fuse panel is under the instrument panel to the left of the steering column. 306 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuses E145984 Fuse or Relay Number Fuse Rating Protected Component 1 — 2 10A Moonroof. ERA-GLONAS. eCall. Telematics control unit module. Inverter. Driver door switch pack. 3 7.5A Memory seat switch. Wireless accessory charger module. Seat switches. 4 20A Not used (spare). 5 — Not used. 6 10A Not used. 7 10A Smart data link connector power. 8 5A Telematics control unit modem. Hands-free liftgate actuation module. Power liftgate module. 9 5A Keypad switch. Not used. 307 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuses Fuse or Relay Number Fuse Rating Protected Component Rear climate control. 10 — Not used. 11 — Not used. 12 7.5A Climate control head. Gear shift module. 13 7.5A Steering column control module. Smart datalink connector. Instrument cluster. 14 15A Not used (spare). 15 15A SYNC. Integrated control panel. 16 — 17 7.5A Not used. Headlamp control module. 18 7.5A Not used (spare). 19 5A Headlamp switch. Push button ignition switch. 20 5A Ignition switch. Telematics control unit module. Key inhibit solenoid lock. 21 5A Not used. 22 5A Pedestrian sounder (hybrid electric vehicle). 23 30A Not used (spare). 24 30A Moonroof. 25 20A Not used (spare). 26 30A Not used (spare). 27 30A Not used (spare). 28 30A Not used (spare). 29 15A Not used (spare). 30 5A Trailer brake connector. 308 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuses Fuse or Relay Number Fuse Rating Protected Component 31 10A Terrain management switch. Selectable drive mode switch. Transceiver module. Audio control module. 32 20A 33 — 34 30A 35 5A Not used (spare). 36 15A Park assist module. Image processing module A. 37 20A Not used (spare). 38 30A Left-hand rear power window. Right-hand rear power window. Not used. Run/start relay. Note: Spare fuse amperage may vary. CHANGING A FUSE Fuses WARNING: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire. E217331 If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. 309 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Fuses Fuse Types E207206 Callout Fuse Type A Micro 2 B Micro 3 C Maxi D Mini E M Case F J Case G J Case Low Profile 310 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance Working with the Engine On GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of authorized dealers that are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. WARNING: To reduce the risk of vehicle damage and personal burn injuries, do not start your engine with the air cleaner removed and do not remove it while the engine is running. 1. Set the parking brake and shift the transmission to park (P). 2. Block the wheels. If your vehicle requires professional service, an authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. OPENING AND CLOSING THE HOOD Opening the Hood Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle. Precautions • • • • Do not work on a hot engine. Make sure that nothing gets caught in moving parts. Do not work on a vehicle with the engine running in an enclosed space, unless you are sure you have enough ventilation. Keep all open flames and other burning material (such as cigarettes) away from the battery and all fuel related parts. E263274 1. Open the left-hand front door. 2. Fully pull the hood release lever and let it completely retract. Note: This action releases the hood latch. Working with the Engine Off 1. Set the parking brake and shift the transmission to park (P). 2. Switch off the engine. 3. Block the wheels. 3. Fully pull the hood release lever for a second time. Note: This action fully releases the hood. 4. Open the hood. 311 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance Note: There is no secondary latch under the hood. 5. Support the hood with the strut. Note: Hold the yellow section of the hood strut. Closing the Hood 1. Remove the strut from the catch and secure it correctly in the clip. 2. Lower the hood and allow it to drop under its own weight for the last 10–14 in (25–35 cm). Note: Make sure that the hood is correctly closed. E193263 UNDER HOOD OVERVIEW - 2.3L ECOBOOST™ E288593 312 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance A Battery. See Changing the 12V Battery (page 323). B Engine oil filler cap. See Engine Oil Check (page 315). C Engine oil dipstick. See Engine Oil Dipstick (page 315). D Brake fluid reservoir. See Brake Fluid Check (page 322). E Engine compartment fusebox. See Changing a Fuse (page 309). F Engine coolant reservoir. See Engine Coolant Check (page 317). G Air filter assembly. See Changing the Engine Air Filter (page 329). H Windshield washer fluid reservoir. See Washer Fluid Check (page 323). UNDER HOOD OVERVIEW - 3.0L E288092 A Battery. See Changing the 12V Battery (page 323). B Engine oil filler cap. See Engine Oil Check (page 315). C Engine oil dipstick. See Engine Oil Dipstick (page 315). D Brake fluid reservoir. See Brake Fluid Check (page 322). E Engine compartment fuse box. See Fuses (page 301). 313 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance F Engine coolant reservoir. See Engine Coolant Check (page 317). G Air filter assembly. See Changing the Engine Air Filter (page 330). H Washer fluid reservoir. See Washer Fluid Check (page 323). UNDER HOOD OVERVIEW - 3.3L E288595 A. Battery. See Changing the 12V Battery (page 323). B. Engine oil filler cap. See Engine Oil Check (page 315). C. Engine oil dipstick. See Engine Oil Dipstick (page 315). D. Brake fluid reservoir. See Brake Fluid Check (page 322). E. Engine compartment fuse box. See Fuses (page 301). F. Engine coolant reservoir cap. See Engine Coolant Check (page 317). G. Air filter assembly. See Changing the Engine Air Filter (page 329). H. Inverter system controller coolant reservoir cap- HEV only. I. Washer fluid reservoir. See Washer Fluid Check (page 323). 314 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance ENGINE OIL DIPSTICK - 3.3L ENGINE OIL DIPSTICK - 2.3L ECOBOOST™ A B E146429 E161560 A Minimum. B Maximum. A Minimum. B Maximum. ENGINE OIL CHECK ENGINE OIL DIPSTICK - 3.0L To check the engine oil level consistently and accurately, do the following: 1. 2. 3. 4. E169062 A MIN B MAX 5. 6. 7. 315 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Make sure the parking brake is on. Make sure the transmission is in park (P) or neutral (N). Run the engine until it reaches normal operating temperature. Make sure that your vehicle is on level ground. Switch the engine off and wait 15 minutes for the oil to drain into the oil pan. Checking the engine oil level too soon after you switch the engine off may result in an inaccurate reading. Open the hood. See Opening and Closing the Hood (page 311). Remove the dipstick and wipe it with a clean, lint-free cloth. See Under Hood Overview (page 312). Reinstall the dipstick and remove it again to check the oil level. See Under Hood Overview (page 312). Maintenance 8. Make sure that the oil level is between the maximum and minimum marks. If the oil level is at the minimum mark, add oil immediately. See Capacities and Specifications (page 382). 9. If the oil level is correct, replace the dipstick and make sure it is fully seated. Note: Do not remove the dipstick when the engine is running. Only use oils certified for gasoline engines by the American Petroleum Institute (API). An oil with this trademark symbol conforms to the current engine and emission system protection standards and fuel economy requirements of the International Lubricants Specification Advisory Committee (ILSAC). To top up the engine oil level do the following: Note: If the oil level is between the maximum and minimum marks, the oil level is acceptable. Do not add oil. 1. Clean the area surrounding the engine oil filler cap before you remove it. 2. Remove the engine oil filler cap. See Under Hood Overview (page 312). Turn it counterclockwise and remove it. 3. Add engine oil that meets our specifications. See Capacities and Specifications (page 382). You may have to use a funnel to pour the engine oil into the opening. 4. Recheck the oil level. 5. If the oil level is correct, replace the dipstick and make sure it is fully seated. 6. Replace the engine oil filler cap. Turn it clockwise until you feel a strong resistance. Note: Do not add oil further than the maximum mark. Oil levels above the maximum mark may cause engine damage. Note: The oil consumption of new engines reaches its normal level after approximately 3,000 mi (5,000 km). Adding Engine Oil WARNING: Do not remove the filler cap when the engine is running. Do not use supplemental engine oil additives because they are unnecessary and could lead to engine damage that may not be covered by the vehicle Warranty. Note: Make sure you install the oil filler cap correctly. Note: Soak up any spillage with an absorbent cloth immediately. OIL CHANGE INDICATOR RESET E142732 Use the information display controls on the steering wheel to reset the oil change indicator. 316 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance ENGINE COOLANT CHECK From the main menu scroll to: Message Action and description Settings Press the right arrow button, then from this menu scroll to the following message. Vehicle Press the right arrow button, then from this menu scroll to the following message. Oil Life Press the right arrow button, then from this menu scroll to the following message. WARNING: Do not remove the coolant reservoir cap when the engine is on or the cooling system is hot. Wait 10 minutes for the cooling system to cool down. Cover the coolant reservoir cap with a thick cloth to prevent the possibility of scalding and slowly remove the cap. Failure to follow this instruction could result in personal injury. WARNING: Do not put coolant in the windshield washer reservoir. If sprayed on the windshield, coolant could make it difficult to see through the windshield. Hold OK to Press and hold the OK Reset button until the instrument cluster displays the following message. Reset Successful WARNING: To reduce the risk of personal injury, make sure the engine is cool before unscrewing the coolant pressure relief cap. The cooling system is under pressure. Steam and hot liquid can come out forcefully when you loosen the cap slightly. When the oil change indicator resets the instrument cluster displays 100%. Remaining Life {00}% WARNING: Do not add coolant further than the MAX mark. If the instrument cluster displays one of the following messages, repeat the process. When the engine is cold, check the concentration and level of the coolant at the intervals listed in the scheduled maintenance information. See Scheduled Maintenance (page 471). Not Reset Reset Cancelled Note: Make sure that the coolant level is between the MIN and MAX marks on the coolant reservoir. Note: Coolant expands when it is hot. The level may extend beyond the MAX mark. 317 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance It is very important to use prediluted coolant approved to the correct specification in order to avoid plugging the small passageways in the engine cooling system. See Capacities and Specifications (page 371). Do not mix different colors or types of coolant in your vehicle. Mixing of engine coolants or using an incorrect coolant may harm the engine or cooling system components and may not be covered by the vehicle Warranty. Maintain coolant concentration within 48% to 50%, which equates to a freeze point between -29°F (-34°C) and -35°F (-37°C). Coolant concentration should be checked using a refractometer. We do not recommend the use of hydrometers or coolant test strips for measuring coolant concentration. Adding Coolant Note: If prediluted coolant is not available, use the approved concentrated coolant diluting it to 50/50 with distilled water. See Capacities and Specifications (page 371). Using water that has not been deionised may contribute to deposit formation, corrosion and plugging of the small cooling system passageways. WARNING: Do not add engine coolant when the engine is hot. Failure to follow this instruction could result in personal injury. WARNING: Do not remove the coolant reservoir cap when the engine is on or the cooling system is hot. Wait 10 minutes for the cooling system to cool down. Cover the coolant reservoir cap with a thick cloth to prevent the possibility of scalding and slowly remove the cap. Failure to follow this instruction could result in personal injury. Note: Coolants marketed for all makes and models may not be approved to our specifications and may cause damage to the cooling system. Resulting component damage may not be covered by the vehicle Warranty. If the coolant level is at or below the minimum mark, add prediluted coolant immediately. WARNING: Do not put coolant in the windshield washer reservoir. If sprayed on the windshield, coolant could make it difficult to see through the windshield. To top up the coolant level do the following: 1. Unscrew the cap slowly. Any pressure escapes as you unscrew the cap. 2. Add prediluted coolant approved to the correct specification. See Capacities and Specifications (page 371). 3. Add enough prediluted coolant to reach the correct level. 4. Replace the coolant reservoir cap, turn it clockwise until you feel a strong resistance. Note: Do not use stop leak pellets, cooling system sealants, or non-specified additives as they can cause damage to the engine cooling or heating systems. Resulting component damage may not be covered by the vehicle Warranty. Note: Automotive fluids are not interchangeable. 318 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance 5. Check the coolant level in the coolant reservoir the next few times you drive your vehicle. If necessary, add enough prediluted engine coolant to bring the coolant level to the correct level. Follow your community's regulations and standards for recycling and disposing of automotive fluids. If you have to add more than 1.1 qt (1 L) of engine coolant per month, have your vehicle checked as soon as possible. Operating an engine with a low level of coolant can result in engine overheating and possible engine damage. If you drive in extremely cold climates: • It may be necessary to increase the coolant concentration above 50%. • A coolant concentration of 60% provides improved freeze point protection. Coolant concentrations above 60% decrease the overheat protection characteristics of the coolant and may cause engine damage. Severe Climates In case of emergency, you can add a large amount of water without engine coolant in order to reach a vehicle service location. In this instance, qualified personnel: 1. Must drain the cooling system. 2. Chemically clean the coolant system. 3. Refill with engine coolant as soon as possible. If you drive in extremely hot climates: • You can decrease the coolant concentration to 40%. • Coolant concentrations below 40% decrease the freeze and corrosion protection characteristics of the coolant and may cause engine damage. Water alone, without engine coolant, can cause engine damage from corrosion, overheating or freezing. Do not use the following as a coolant substitute: • Alcohol. • Methanol. • Brine. • Any coolant mixed with alcohol or methanol antifreeze. Vehicles driven year-round in non-extreme climates should use prediluted coolant for optimum cooling system and engine protection. Coolant Change At specific mileage intervals, as listed in the scheduled maintenance information, the coolant should be changed. Add prediluted coolant approved to the correct specification. See Capacities and Specifications (page 371). Alcohol and other liquids can cause engine damage from overheating or freezing. Do not add extra inhibitors or additives to the coolant. These can be harmful and compromise the corrosion protection of the coolant. Fail-Safe Cooling Fail-safe cooling allows you to temporarily drive your vehicle before any incremental component damage occurs. The fail-safe distance depends on ambient temperature, vehicle load and terrain. Recycled Coolant We do not recommend the use of recycled coolant as an approved recycling process is not yet available. Note: Dispose of used coolant in the appropriate manner. 319 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance How Fail-Safe Cooling Works If the engine begins to overheat, the coolant temperature gauge moves toward the red zone: WARNING: Do not remove the coolant reservoir cap when the engine is on or the cooling system is hot. Wait 10 minutes for the cooling system to cool down. Cover the coolant reservoir cap with a thick cloth to prevent the possibility of scalding and slowly remove the cap. Failure to follow this instruction could result in personal injury. A warning lamp illuminates and a message may appear in the information display. If the engine reaches a preset over-temperature condition, the engine automatically switches to alternating cylinder operation. Each disabled cylinder acts as an air pump and cools the engine. Your vehicle has limited engine power when in the fail-safe mode, drive your vehicle with caution. Your vehicle does not maintain high-speed operation and the engine may operate poorly. When this occurs, your vehicle still operates, however: • Engine power is limited. • The air conditioning system turns off. Remember that the engine is capable of automatically shutting down to prevent engine damage. In this situation: Continued operation increases the engine temperature, causing the engine to completely shut down. Your steering and braking effort increases in this situation. 1. Pull off the road as soon as safely possible and switch the engine off. 2. If you are a member of a roadside assistance program, we recommend that you contact your roadside assistance service provider. 3. If this is not possible, wait for a short period of time for the engine to cool. 4. Check the coolant level. If the coolant level is at or below the minimum mark, add prediluted coolant immediately. 5. When the engine temperature cools, you can re-start the engine. Have your vehicle checked as soon as possible to minimize engine damage. Note: Driving your vehicle without repair increases the chance of engine damage. When the engine temperature cools, you can re-start the engine. Have your vehicle checked as soon as possible to minimize engine damage. When Fail-Safe Mode Is Activated WARNING: Fail-safe mode is for use during emergencies only. Operate your vehicle in fail-safe mode only as long as necessary to bring your vehicle to rest in a safe location and seek immediate repairs. When in fail-safe mode, your vehicle will have limited power, will not be able to maintain high-speed operation, and may completely shut down without warning, potentially losing engine power, power steering assist, and power brake assist, which may increase the possibility of a crash resulting in serious injury. 320 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance Engine Coolant Temperature Management (If Equipped) 1. 2. WARNING: To reduce the risk of crash and injury, be prepared that the vehicle speed may reduce and the vehicle may not be able to accelerate with full power until the coolant temperature reduces. 3. If you tow a trailer with your vehicle, the engine may temporarily reach a higher temperature during severe operating conditions, for example ascending a long or steep grade in high ambient temperatures. 4. 5. At this time, you may notice the coolant temperature gauge moves toward the red zone and a message may appear in the information display. Stop your vehicle as soon as it is safe to do so. Fully apply the parking brake, shift into park (P) or neutral (N). Leave the engine running until the coolant temperature gauge needle returns to the normal position. If the temperature does not drop after several minutes, follow the remaining steps. Switch the engine off and wait for it to cool. Check the coolant level. If the coolant level is at or below the minimum mark, add prediluted coolant immediately. If the coolant level is normal, restart the engine and continue. AUTOMATIC TRANSMISSION FLUID CHECK If required, have an authorized dealer check and change the transmission fluid at the correct service interval. See Scheduled Maintenance (page 471). You may notice a reduction in vehicle speed caused by reduced engine power in order to manage the engine coolant temperature. Your vehicle may enter this mode if certain high-temperature and high-load conditions take place. The amount of speed reduction depends on vehicle loading, grade and ambient temperature. If this occurs, there is no need to stop your vehicle. You can continue to drive. The automatic transmission does not have a transmission fluid dipstick. Refer to your scheduled maintenance information for scheduled intervals for fluid checks and changes. Your transmission does not consume fluid. However, if the transmission slips, shifts slowly or if you notice a sign of leaking fluid, contact an authorized dealer. The air conditioning may automatically turn on and off during severe operating conditions to protect the engine from overheating. When the coolant temperature decreases to the normal operating temperature, the air conditioning turns on. Do not use supplemental transmission fluid additives, treatments or cleaning agents. The use of these materials may affect transmission operation and result in damage to internal transmission components. If the coolant temperature gauge moves fully into the red zone, or if the coolant temperature warning or service engine soon messages appear in your information display, do the following: 321 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance BRAKE FLUID CHECK WARNING: Do not use any fluid other than the recommended brake fluid as this will reduce brake efficiency. Use of incorrect fluid could result in the loss of vehicle control, serious personal injury or death. WARNING: Only use brake fluid from a sealed container. Contamination with dirt, water, petroleum products or other materials may result in brake system damage or failure. Failure to adhere to this warning could result in the loss of vehicle control, serious personal injury or death. E170684 1. Park your vehicle on a level surface. 2. Look at the brake fluid reservoir to see where the brake fluid level is relative to the MIN and the MAX marks on the reservoir. Note: If the brake fluid level is between the MIN and the MAX marks on the reservoir, it is acceptable. WARNING: Do not allow the fluid to touch your skin or eyes. If this happens, rinse the affected areas immediately with plenty of water and contact your physician. WARNING: The brake system could be affected if the brake fluid level is below the MIN mark or above the MAX mark on the brake fluid reservoir. Note: If the brake fluid level is below the MIN mark or above the MAX mark, have your vehicle checked as soon as possible. Note: To avoid fluid contamination, the reservoir cap must remain in place and fully tight, unless you are adding fluid. Only use fluid that meets our specifications. See Capacities and Specifications (page 371). Brake Fluid Service Interval Brake fluid absorbs water over time which degrades the effectiveness of the brake fluid. Change the brake fluid at the specified intervals to prevent degraded braking performance. 322 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance For detailed interval information, see Scheduled Maintenance in your Owner's Manual or your local maintenance guide. FUEL FILTER Your vehicle is equipped with a lifetime fuel filter that is integrated with the fuel tank. Regular maintenance or replacement is not needed. POWER STEERING FLUID CHECK CHANGING THE 12V BATTERY Your vehicle is equipped with an electric power steering (EPS) system. There is no fluid reservoir to check or fill. WARNING: Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide correct ventilation. WASHER FLUID CHECK WARNING: If you operate your vehicle in temperatures below 41.0°F (5°C), use washer fluid with antifreeze protection. Failure to use washer fluid with antifreeze protection in cold weather could result in impaired windshield vision and increase the risk of injury or accident. WARNING: When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps, resulting in personal injury and damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners. Note: The front and rear washer systems are supplied from the same reservoir. Add fluid to fill the reservoir if the level is low. Only use a washer fluid that meets our specifications. See Capacities and Specifications (page 371). WARNING: Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately. State or local regulations on volatile organic compounds may restrict the use of methanol, a common windshield washer antifreeze additive. Washer fluids containing non-methanol antifreeze agents should be used only if they provide cold weather protection without damaging the vehicle’s paint finish, wiper blades or washer system. 323 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance We recommend that you disconnect the negative battery cable terminal from the battery if you plan to store your vehicle for an extended period. WARNING: Battery posts, terminals and related accessories contain lead and lead compounds, chemicals known to the State of California to cause cancer and reproductive harm. Wash your hands after handling. Note: If you only disconnect the negative battery cable terminal, make sure it is isolated or placed away from the battery terminal to avoid unintended connection or arcing. WARNING: This vehicle may have more than one battery. Removing the battery cables from only one battery does not disconnect your vehicle electrical system. Make sure you disconnect the battery cables from all batteries when disconnecting power. Failure to do so may cause serious personal injury or property damage. If you replace the battery make sure it matches the electrical requirements of your vehicle. If you disconnect or replace the battery and your vehicle has an automatic transmission, it must relearn its adaptive strategy. Because of this, the transmission may shift firmly when first driven. This is normal operation while the transmission fully updates its operation to optimum shift feel. WARNING: For vehicles with Auto-Start-Stop the battery requirement is different. You must replace the battery with one of exactly the same specification. Battery Management System (If Equipped) The battery management system monitors battery conditions and takes actions to extend battery life. If excessive battery drain is detected, the system temporarily disables some electrical systems to protect the battery. The battery is in the engine compartment. See Under Hood Overview (page 312). Your vehicle has a maintenance-free battery. It does not require additional water during service. Systems included are: • Heated rear window. • Heated seats. • Climate control. • Heated steering wheel. • Audio unit. • Navigation system. If the vehicle battery has a cover and vent hose, make sure you correctly install it after cleaning or replacing the battery. For longer, trouble-free operation, keep the top of the battery clean and dry and the battery cables tightly fastened to the battery terminals. If any corrosion is present on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water. A message may appear in the information displays to alert you that battery protection actions are active. These messages are only for notification that an action is taking place, and not intended to indicate an electrical problem or that the battery requires replacement. 324 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance After battery replacement, or in some cases after charging the battery with an external charger, the battery management system requires eight hours of vehicle sleep time to relearn the battery state of charge. During this time your vehicle must remain fully locked with the ignition switched off. 4. Disconnect the negative battery cable terminal. 5. Disconnect the positive battery cable terminal. 6. Remove the battery securing clamp. 7. Remove the battery. 8. To install, reverse the removal procedure. Note: Before reconnecting the battery, make sure the ignition remains switched off. Note: Prior to relearning the battery state of charge, the battery management system may temporarily disable some electrical systems. Electrical Accessory Installation Note: Make sure the battery cable terminals are fully tightened. To make sure the battery management system works correctly, do not connect an electrical device ground connection directly to the battery negative post. This can cause inaccurate measurements of the battery condition and potential incorrect system operation. If you disconnect or replace the vehicle battery, you must reset the following features: • Window bounce-back. See Power Windows (page 98). • Clock Settings. • Pre-set radio stations. Note: If you add electrical accessories or components to the vehicle, it may adversely affect battery performance and durability. This may also affect the performance of other electrical systems in the vehicle. Battery Disposal Make sure that you dispose of old batteries in an E107998 environmentally friendly way. Seek advice from your local authority about recycling old batteries. Remove and Reinstall the Battery To disconnect or remove the battery, do the following: 1. Apply the parking brake and switch the ignition off. 2. Switch all electrical equipment off, for example lights and radio. 3. Wait a minimum of two minutes before disconnecting the battery. Note: The engine management system has a power hold function and remains powered for a period of time after you switch the ignition off. This is to allow diagnostic and adaptive tables to be stored. Disconnecting the battery without waiting can cause damage not covered by the vehicle Warranty. CHECKING THE WIPER BLADES E142463 Run the tip of your fingers over the edge of the blade to check for roughness. 325 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance Clean the wiper blades with washer fluid or water applied with a soft sponge or cloth. CHANGING THE REAR WIPER BLADES CHANGING THE FRONT WIPER BLADES You can improve poor wiper quality by cleaning the wiper blades and the windshield. Replace the wiper blades at least annually for optimum performance. You can improve poor wiper quality by cleaning the wiper blades and the windshield. Replace the wiper blades at least annually for optimum performance. 1 1 E129990 2 1. Lift the wiper arm and then press the wiper blade locking buttons together. Note: Do not hold the wiper blade to lift the wiper arm. E183236 1. Lift the wiper arm. Note: Do not hold the wiper blade to lift the wiper arm. Note: Make sure that the wiper arm does not spring back against the glass when the wiper blade is not attached. 2. Remove the wiper blade. Note: Make sure that the wiper arm does not spring back against the glass when the wiper blade is not attached. 2. Slightly rotate the wiper blade. 3. Remove the wiper blade. 4. To install, reverse the removal procedure. Note: Make sure that the wiper blade locks into place. 3. To install, reverse the removal procedure. Note: Make sure that the wiper blade locks into place. 326 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance 3. Switch on the low beam headlamps and open the hood. ADJUSTING THE HEADLAMPS Vertical Aim Adjustment If your vehicle has been involved in a crash, have the aim of the headlamp beam checked by an authorized dealer. E142465 4. On the wall or screen you will observe a flat zone of high intensity light located at the top of the beam pattern. If the top edge of the flat zone of high intensity light is not on the horizontal reference line, adjust the aim of the headlamp beam. E142592 A 8 ft (2.4 m) B Ground to the center of the headlamp high beam bulb C 25 ft (7.6 m) D Horizontal reference line Vertical Aim Adjustment Procedure 1. Park your vehicle on level ground approximately 25 ft (7.6 m) from a wall or screen. 2. Measure the distance from the ground to the center of the headlamp beam bulb and mark an 8 ft (2.4 m) long horizontal reference line on the wall or screen at this height. Note: There may be an identifying mark on the lens to help you locate the center line of the headlamp beam bulb. Note: To see a clearer light pattern for adjusting, you may want to block the light from one headlamp while adjusting the other. E292172 327 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance 4. Remove the screw that secures the lamp assembly. 5. Gently pull the lamp assembly away from the vehicle. 6. Turn the bulb holder counterclockwise and remove it. 7. Remove the bulb by pulling it straight out. 5. Use a suitable tool, for example a screwdriver or socket wrench, to turn the adjuster clockwise or counterclockwise to adjust the vertical aim of the headlamp. The horizontal edge of the brighter light should touch the horizontal reference line. 6. Close the hood and switch off the lamps. CHANGING A BULB WARNING: Switch the lamps and the ignition off. Failure to do so could result in serious personal injury. WARNING: Bulbs can become hot. Let the bulb cool down before removing it. Failure to do so could result in personal injury. Use the correct specification bulb. See Bulb Specification Chart (page 411). Install in the reverse order unless otherwise stated. E292171 Rear Direction Indicator and Reversing Lamp A Rear direction indicator. B Reverse lamp. LED Lamps LED lamps are not serviceable items. See an authorized dealer if they fail. The following lamps are LED: • Headlamp low beam. • Headlamp high beam. • Front direction indicator. • Side direction indicator. • Daytime running lamps. • Front fog lamps (if equipped). • Brake and rear lamp. E292168 1. Switch all of the lamps and the ignition off. 2. Use a suitable tool, for example a screwdriver, to carefully remove the access cover. 3. Remove the side cover. 328 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance • • • • • Rear side marker lamp. Rear fog lamps (if equipped). Front side marker lamps. Front signature lamps. Central high mounted brake lamp. CHANGING THE ENGINE AIR FILTER - 2.3L ECOBOOST™ WARNING: To reduce the risk of vehicle damage and personal burn injuries, do not start your engine with the air cleaner removed and do not remove it while the engine is running. License Plate Lamp When changing the engine air filter, do not allow debris or foreign material to enter the air induction system. Engine components are susceptible to damage not covered by the vehicle Warranty. Change the air filter element at the correct interval. See Scheduled Maintenance (page 471). Incorrect component use can cause damage not covered by the vehicle Warranty. See Motorcraft Parts (page 377). To replace the air filter element do the following: E292276 1. Use a suitable tool, for example a screwdriver, to carefully remove the lamp. 2. Turn the bulb holder counterclockwise and remove it. 3. Remove the bulb by pulling it straight out. 329 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance 7. Install a new air filter element. Be careful not to crimp the filter element edges between the air filter housing and cover. This could cause filter damage and allow unfiltered air to enter the engine if it is not properly seated. 8. Install the air filter housing cover. 9. Engage the clips to secure the air filter housing cover to the air filter housing. 10. Reconnect the boot to the air filter housing cover and torque to 3.69 lb.ft (5 Nm). E294782 CHANGING THE ENGINE AIR FILTER - 3.0L 1. 2. 3. 4. 5. 6. WARNING: To reduce the risk of vehicle damage and personal burn injuries, do not start your engine with the air cleaner removed and do not remove it while the engine is running. Remove the clips that secure the air filter housing cover. Using a screwdriver, loosen the clamp on air filter housing cover. Gently pull the boot back away from the air filter housing cover. Carefully lift the air filter housing cover from the air filter housing assembly. Remove the air filter element from the air filter housing. Wipe any dirt or debris from the air filter housing and cover to make sure no dirt gets in the engine and that you have a good seal. When changing the engine air filter, do not allow debris or foreign material to enter the air induction system. Engine components are susceptible to damage not covered by the vehicle Warranty. Change the air filter element at the correct interval. See Scheduled Maintenance (page 471). Incorrect component use can cause damage not covered by the vehicle Warranty. See Motorcraft Parts (page 377). To replace the air filter element do the following: 330 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance 7. Install a new air filter element. Be careful not to crimp the filter element edges between the air filter housing and cover. This could cause filter damage and allow unfiltered air to enter the engine if it is not properly seated. 8. Install the air filter housing cover. 9. Engage the clips to secure the air filter housing cover to the air filter housing. 10. Reconnect the two boots on the air filter housing cover and torque to 3.69 lb.ft (5 Nm). E294778 CHANGING THE ENGINE AIR FILTER - 3.3L 1. 2. 3. 4. 5. 6. WARNING: To reduce the risk of vehicle damage and personal burn injuries, do not start your engine with the air cleaner removed and do not remove it while the engine is running. Remove the clips that secure the air filter housing cover. Using a screwdriver, loosen two clamps on either side of the air filter housing cover. Gently pull the two boots back away from the air filter housing cover. Carefully lift the air filter housing cover. Remove the air filter element from the air filter housing. Wipe any dirt or debris from the air filter housing and cover to make sure no dirt gets in the engine and that you have a good seal. Note: Failure to use the correct air filter element may result in severe engine damage. Resulting component damage may not be covered by the vehicle Warranty. Note: When servicing the air cleaner, do not allow foreign material to enter the air induction system. The engine is susceptible to damage from even small particles. When changing the air filter element, use only the air filter element listed. Change the air filter element at the proper intervals. See Scheduled Maintenance (page 471). 331 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Maintenance 8. Install the air filter housing cover. 9. Engage the clips to secure the air filter housing cover to the air filter housing. 10. Reconnect the boot to the air filter housing cover and torque to 3.69 lb.ft (5 Nm). E295061 x2 1. 2. 3. 4. 5. 6. 7. Release the clamps that secure the air filter cover to the housing. Using a screwdriver, loosen the clamp on the air filter housing cover. Gently pull the boot back away from the air filter housing cover. Carefully lift the air filter housing cover. Remove the air filter element from the air filter housing. Wipe any dirt or debris from the air filter housing and cover to make sure no dirt gets in the engine and that you have a good seal. Install a new air filter element. Be careful not to crimp the filter element edges between the air filter housing and cover. This could cause filter damage and allow unfiltered air to enter the engine if it is not properly seated. 332 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Vehicle Care GENERAL INFORMATION CLEANING PRODUCTS Your dealer has many quality products available to clean your vehicle and protect its finishes. Materials For best results, use the following products or products of equivalent quality: Name Specification Motorcraft® Bug and Tar Remover, ZC-42 (U.S. & Canada) Motorcraft® Custom Bright Metal Cleaner, ZC-15 (U.S. & Canada) ESR-M5B194-B Motorcraft® Detail Wash, ZC-3-A (U.S. & Canada) ESR-M14P4-A Motorcraft® Engine Shampoo and Degreaser, ZC-20 (U.S.) ESR-M14P3-A Motorcraft® Engine Shampoo, CXC-66-A (Canada) Motorcraft® Premium Leather and Vinyl Cleaner, ZC-56 (U.S. & Canada) Motorcraft® Multi-Purpose Cleaner, CXC-101 (Canada) Motorcraft® Premium Windshield Wash Concentrate with Bitterant, ZC-32-B2 (U.S.) WSS-M14P19-A Motorcraft® Premium Quality Windshield Washer Fluid, CXC-37A/B/D/F (Canada) WSS-M14P19-A Motorcraft® Professional Strength Carpet & Upholstery Cleaner, ZC-54 (U.S. & Canada) Motorcraft® Premium Glass Cleaner, CXC-100 (Canada) ESR-M14P5-A Motorcraft® Spot and Stain Remover, ZC-14 (U.S.) Motorcraft® Ultra-Clear Spray Glass Cleaner, ZC-23 (U.S.) ESR-M14P5-A Motorcraft® Wheel and Tire Cleaner, ZC-37-A (U.S. & Canada) • CLEANING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, we recommend Motorcraft Detail Wash. • 333 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Never use strong household detergents or soap, for example dish washing or laundry liquid. These products can discolor and spot painted surfaces. Never wash your vehicle when it is hot to the touch, or during strong or direct sunlight. Vehicle Care • • • • Dry your vehicle with a chamois or soft terry cloth towel to eliminate water spotting. Immediately remove fuel spillages, bird droppings, insect deposits and road tar. These may cause damage to your vehicle’s paintwork or trim over time. We recommend Motorcraft Bug and Tar Remover. Remove any exterior accessories, for example antennas, before entering a car wash. When filling with AdBlue®, remove any residue on painted surfaces immediately. Note: Do not use chrome cleaner, metal cleaner or polish on wheels or wheel covers. Exterior Plastic Parts For routine cleaning we recommend Motorcraft Detail Wash. If tar or grease spots are present, we recommend Motorcraft Bug and Tar Remover. Stripes or Graphics (If Equipped) Hand washing your vehicle is preferred however, pressure washing may be used under the following conditions: • Note: Suntan lotions and insect repellents can damage painted surfaces. If these substances come in contact with your vehicle, wash the affected area as soon as possible. • • • Cleaning the Headlamps Note: Do not scrape the headlamp lenses or use abrasives, alcoholic solvents or chemical solvents to clean them. Do not use water pressure higher than 2,000 psi (14,000 kPa). Do not use water hotter than 179°F (82°C). Use a spray with a 40° wide spray angle pattern. Keep the nozzle at a 12 in (305 mm) distance and 90° angle to your vehicle's surface. Note: Do not wipe the headlamps when they are dry. Note: Holding the pressure washer nozzle at an angle to the vehicle's surface may damage graphics and cause the edges to peel away from the vehicle's surface. Exterior Chrome Parts Underbody • Regularly clean the underside of your vehicle using water. Keep body and door drain holes free of debris or foreign material. • • Apply a high quality-cleaning product to bumpers and other chrome parts. Follow the manufacturer’s instructions. We recommend Motorcraft Custom Bright Metal Cleaner. Do not apply the cleaning product to hot surfaces. Do not leave the cleaning product on chrome surfaces longer than the time recommended. Using non-recommended cleaners can result in severe and permanent cosmetic damage. Under Hood For removing black rubber marks from under the hood we recommend Motorcraft Wheel and Tire Cleaner or Motorcraft Bug and Tar Remover. Note: Never use abrasive materials, for example steel wool or plastic pads as they can scratch the chrome surface. 334 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Vehicle Care When washing: • Take care when using a power washer to clean the engine. The high-pressure fluid could penetrate the sealed parts and cause damage. • Do not spray a hot engine with cold water to avoid cracking the engine block or other engine components. • Spray Motorcraft Engine Shampoo and Degreaser on all parts that require cleaning and pressure rinse clean. In Canada, use Motorcraft Engine Shampoo. WAXING Regular waxing is necessary to protect your car's paint from the elements. We recommend that you wash and wax the painted surface once or twice a year. When washing and waxing, park your vehicle in a shaded area out of direct sunlight. Always wash your vehicle before applying wax. • • • • • • Use a quality wax that does not contain abrasives. Follow the manufacturer’s instructions to apply and remove the wax. Apply a small amount of wax in a back-and-forth motion, not in circles. Do not allow wax to come in contact with any non-body (low-gloss black) colored trim. The wax will discolor or stain the parts over time. • Roof racks. • Bumpers. • Grained door handles. • Side moldings. • Mirror housings. • Windshield cowl area. Do not apply wax to glass areas. After waxing, your car's paint should feel smooth, and be free of streaks and smudges. Note: If your vehicle has an engine cover remove the cover before application of Motorcraft Engine Shampoo and Degreaser. Immediately rinse away any over spray. • • • Never wash or rinse the engine while it is hot or running; water in the running engine may cause internal damage. Never wash or rinse any ignition coil, spark plug wire or spark plug well, or the area in and around these locations. Cover the battery, power distribution box, and air filter assembly to prevent water damage when cleaning the engine. CLEANING THE WINDOWS AND WIPER BLADES Car wash chemicals and environmental fallout can result in windshield and wiper blade contamination. Dirty windshield and wipers will result in poor windshield wiper operation. Keep the windshield and wiper blades clean to maintain windshield wiper performance. CLEANING THE ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. 335 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Vehicle Care For fabric, carpets, cloth seats and seats equipped with side airbags: • Remove dust and loose dirt with a vacuum cleaner. • Remove light stains and soil with Motorcraft Professional Strength Carpet & Upholstery Cleaner. • If grease or tar is present on the material, spot-clean the area first with Motorcraft Spot and Stain Remover. In Canada, use Motorcraft Multi-Purpose Cleaner. • If a ring forms on the fabric after spot cleaning, clean the entire area immediately (but do not oversaturate) or the ring will set. • Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials. To clean the windshield and wiper blades: • Clean the windshield with a non-abrasive glass cleaner. When cleaning the interior of the windshield, avoid getting any glass cleaner on the instrument panel or door panels. Wipe any glass cleaner off these surfaces immediately. • For windshields contaminated with tree sap, chemicals, wax or bugs, clean the entire windshield using steel wool (no greater than 0000 grade) in a circular motion and rinse with water. • Clean the wiper blades with isopropyl rubbing alcohol or windshield washer concentrate. Note: Do not use razor blades or other sharp objects to clean or remove decals from the inside of the heated rear window. The vehicle warranty does not cover damage caused to the heated rear window grid lines. Mirrors CLEANING THE INTERIOR Do not clean the housing or glass of any mirror with harsh abrasives, fuel or other petroleum or ammonia-based cleaning products. WARNING: Do not use cleaning solvents, bleach or dye on the vehicle's seatbelts, as these actions may weaken the belt webbing. CLEANING THE INSTRUMENT PANEL AND INSTRUMENT CLUSTER LENS WARNING: On vehicles equipped with seat-mounted airbags, do not use chemical solvents or strong detergents. Such products could contaminate the side airbag system and affect performance of the side airbag in a crash. WARNING: Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of the airbag system. Note: Follow the same procedure as cleaning leather seats for cleaning leather instrument panels and leather interior trim surfaces. See Cleaning Leather Seats (page 337). 336 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Vehicle Care Clean the instrument panel and cluster lens with a clean, damp and soft cloth, then use a clean, dry and soft cloth to dry these areas. • • • • 5. Remove the soaked cloth, then with a clean, damp cloth, use a rubbing motion for 60 seconds on the soiled area. 6. Dry the area with a clean, soft cloth. Avoid cleaners or polishes that increase the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect you from undesirable windshield reflection. Do not use any household cleaning products or glass cleaners as these may damage the finish of the instrument panel, interior trim and cluster lens. Wash or wipe your hands clean if you have been in contact with certain products such as insect repellent and suntan lotion to avoid possible damage to the interior painted surfaces. Do not allow air fresheners and hand sanitizers to spill onto interior surfaces. If a spill occurs, wipe off immediately. Your warranty may not cover these damages. CLEANING LEATHER SEATS Note: Follow the same procedure as cleaning leather seats for cleaning leather instrument panels and leather interior trim surfaces. For routine cleaning, wipe the surface with a soft, damp cloth and a mild soap and water solution. Dry the area with a clean, soft cloth. For cleaning and removing stains such as dye transfer, use Motorcraft Premium Leather and Vinyl Cleaner or a commercially available leather cleaning product for automotive interiors. Note: Test any cleaner or stain remover on an inconspicuous area. You should: • Remove dust and loose dirt with a vacuum cleaner. • Clean and treat spills and stains as soon as possible. If a staining liquid like coffee or juice has been spilled on the instrument panel or on interior trim surfaces: 1. Wipe up spilled liquid using a clean, soft cloth as quickly as possible. 2. Use Motorcraft Premium Leather and Vinyl Cleaner or a commercially available leather cleaning product for automotive interiors. Test any cleaner or stain remover on an inconspicuous area. 3. Alternatively, wipe the surface with a clean, soft cloth and a mild soap and water solution. Dry the area with a clean, soft cloth. 4. If necessary, apply more soap and water solution or cleaning product to a clean, soft cloth and press it onto the soiled area. Allow this to set at room temperature for 30 minutes. Do not use the following products as these may damage the leather: • Oil and petroleum or silicone-based leather conditioners. • Household cleaners. • Alcohol solutions. • Solvents or cleaners intended specifically for rubber, vinyl and plastics. 337 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Vehicle Care Note: Using non-recommended cleaners, harsh cleaning products, chrome wheel cleaners or abrasive materials could damage wheel rims and covers. REPAIRING MINOR PAINT DAMAGE Authorized dealers have touch-up paint to match your vehicle’s color. Your vehicle color code is printed on a sticker on the front, left-hand side door jamb. Take your color code to your authorized dealer to make sure you get the correct color. VEHICLE STORAGE If you plan on storing your vehicle for 30 days or more, read the following maintenance recommendations to make sure your vehicle stays in good operating condition. Before repairing minor paint damage, use a cleaner such as Motorcraft Bug and Tar Remover to remove particles such as bird droppings, tree sap, insect deposits, tar spots, road salt and industrial fallout. CLEANING THE WHEELS We engineer and test all motor vehicles and their components for reliable, regular driving. Under various conditions, long-term storage may lead to degraded engine performance or failure unless you use specific precautions to preserve engine components. 1. General Always read the instructions before using cleaning products. Regularly clean them with a wheel cleaner. We recommend that you use Ford approved wheel cleaner if available. 2. Remove dirt and brake dust with a sponge. 3. Remove tar and grease with a bug and tar remover. We recommend that you use Ford approved bug and tar remover if available. 4. Thoroughly rinse the wheels with water after cleaning. • • • Store all vehicles in a dry, ventilated place. Protect from sunlight, if possible. If vehicles are stored outside, they require regular maintenance to protect against rust and damage. Body • If you intend on parking your vehicle for an extended period after cleaning the wheels with a wheel cleaner, drive your vehicle for a few minutes before doing so. This reduces the risk of corrosion of the brake discs, brake pads and linings. • • • Do not clean the wheels when they are hot. Note: Some car washes could damage wheel rims and covers. • 338 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wash your vehicle thoroughly to remove dirt, grease, oil, tar or mud from exterior surfaces, rear-wheel housing and the underside of front fenders. Periodically wash your vehicle if it is stored in exposed locations. Touch-up exposed or primed metal to prevent rust. Cover chrome and stainless steel parts with a thick coat of auto wax to prevent discoloration. Re-wax as necessary when you wash your vehicle. Lubricate all hood, door and luggage compartment hinges and latches with a light grade oil. Vehicle Care • • Cover interior trim to prevent fading. Keep all rubber parts free from oil and solvents. Note: It is necessary to reset memory features if battery cables are disconnected. Brakes Engine • • • • • Change the engine oil and filter prior to storage because used engine oil contains contaminates which may cause engine damage. Start the engine every 15 days for a minimum of 15 minutes. Run at fast idle with the climate controls set to defrost until the engine reaches normal operating temperature. With your foot on the brake, shift through all the gears while the engine is running. We recommend that you change the engine oil before you use your vehicle again. Tires • • • When your vehicle is ready to come out of storage, do the following: • Wash your vehicle to remove any dirt or grease film build-up on window surfaces. • Check windshield wipers for any deterioration. • Check under the hood for any foreign material that may have collected during storage such as mice or squirrel nests. • Check the exhaust for any foreign material that may have collected during storage. • Check tire pressures and set tire inflation per the Tire Label. • Check brake pedal operation. Drive your vehicle 15 ft (4.5 m) back and forth to remove rust build-up. Fill the fuel tank with high-quality fuel until the first automatic shutoff of the fuel pump nozzle. Protect against freezing temperatures. When removing your vehicle from storage, check coolant fluid level. Confirm that there are no cooling system leaks and that fluid is at the recommended level. Battery • • Make sure all linkages, cables, levers and pins under your vehicle are covered with grease to prevent rust. Move vehicles at least 25 ft (7.5 m) every 15 days to lubricate working parts and prevent corrosion. Removing Vehicle From Storage Cooling system • • Maintain recommended air pressure. Miscellaneous Fuel system • Make sure the brakes and parking brake release fully. Check and recharge as necessary. Keep connections clean. If storing your vehicle for more than 30 days without recharging the battery, we recommend that you disconnect the battery cables to maintain battery charge for quick starting. 339 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Vehicle Care • • Check fluid levels (including coolant, oil and gas) to make sure there are no leaks, and fluids are at recommended levels. If you remove the battery, clean the battery cable ends and check for damage. Contact an authorized dealer if you have any concerns or issues. 340 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires Notice to utility vehicle and truck owners GENERAL INFORMATION The recommended tire inflation pressures are found on the Tire Label which is located on the B-pillar or the edge of the driver door. This information can also be found on the Safety Compliance Certification Label, affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position. WARNING: Vehicles with a higher center of gravity (utility and four-wheel drive vehicles) handle differently than vehicles with a lower center of gravity (passenger cars). Avoid sharp turns, excessive speed and abrupt steering in these vehicles. Failure to drive cautiously increases the risk of losing control of your vehicle, vehicle rollover, personal injury and death. We strongly recommend maintaining these tire pressures at all times. Failure to follow the tire pressure recommendations can cause uneven treadwear patterns, reduced fuel economy, and adversely affect the way your vehicle handles. WARNING: In a rollover crash, an unbelted person is significantly more likely to die than a person wearing a seatbelt. Note: Check and set the tire pressure at the ambient temperature in which you are intending to drive your vehicle and when the tires are cold. Utility vehicles and trucks handle differently than passenger cars in the various driving conditions that are encountered on streets, highways and off-road. Utility vehicles and trucks are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. Note: Check your tire pressures at least once per month. If your vehicle has a spare tire, set the pressure to the highest value given for your vehicle and tire size combination. Use only approved wheels and tire sizes; using other sizes could damage your vehicle. Study your owner's manual and any supplements for specific information about equipment features, instructions for safe driving and additional precautions to reduce the risk of an accident or serious injury. If you change the diameter of the factory installed tires, the speedometer could display the incorrect speed. This could effect the functionality of the 4WD system (if equipped). Take your vehicle to an authorized dealer and have the engine management system reprogrammed. If you intend to change the size of the factory installed tires, check the suitability with an authorized dealer. Additional information related to the functionality and maintenance of your tires can be found in the Wheels and Tire section. See Tire Care (page 343). 341 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires Four-Wheel Drive system (if equipped) In four-wheel drive vehicles, the size of the spare tire relative to the remaining tires can have an effect on the 4WD system. If there is a significant difference between the size of spare and the remaining tires, four-wheel drive functionality will be shut down and default to rear wheel drive only. WARNING: Do not become overconfident in the ability of four-wheel drive vehicles. Although a four-wheel drive vehicle may accelerate better than a two-wheel drive vehicle in low traction situations, it won't stop any faster than two-wheel drive vehicles. Always drive at a safe speed. How your vehicle differs from other vehicles Sport utility vehicles and trucks can differ from some other vehicles in a few noticeable ways. Your vehicle may be: A vehicle equipped with Four-Wheel Drive has the ability to use all four wheels to power itself. This increases traction which may enable you to safely drive over terrain and road conditions that a conventional two-wheel drive vehicle cannot. Power is supplied to all four wheels through a transfer case. Four-wheel drive vehicles allow you to select different modes as necessary. You can find more information on transfer case operation, drive mode selection, and transfer case maintenance in this manual. See Four-Wheel Drive (page 200). You should become thoroughly familiar with this information before you operate your vehicle. • • • Some limited 4WD traction may be provided if a temporary spare is installed on one of the front wheels. If you are in driving conditions where limited 4WD traction needed while a temporary wheel is installed, it is recommended the temporary spare be installed on the front axle. Higher - to allow higher load carrying capacity and to allow it to travel over rough terrain without getting hung up or damaging underbody components. Shorter - to give it the capability to approach inclines and drive over the crest of a hill without getting hung up or damaging underbody components. All other things held equal, a shorter wheelbase may make your vehicle quicker to respond to steering inputs than a vehicle with a longer wheelbase. Narrower - to provide greater maneuverability in tight spaces, particularly in off-road use. As a result of the above dimensional differences, sport utility vehicles and trucks often have a higher center of gravity and a greater difference in center of gravity between the loaded and unloaded condition. These differences that make your vehicle so versatile also make it handle differently than an ordinary passenger car. For four-wheel drive vehicles, a spare tire of a different size other than the tire provided should never be used. A dissimilar spare tire size; other than the spare tire provided or major dissimilar tire sized between the front and rear axles could cause the all-wheel-drive system to stop functioning and default to rear-wheel drive. 342 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires U.S. Department of Transportation Tire quality grades: The U.S. Department of Transportation requires us to give you the following information about tire grades exactly as the government has written it. TIRE CARE Information About Uniform Tire Quality Grading Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear 1½ times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices, and differences in road characteristics and climate. E142542 Tire Quality Grades apply to new pneumatic passenger car tires. The Quality grades can be found where applicable on the tire sidewall between tread shoulder and maximum section width. For example: Treadwear 200 Traction AA Temperature A. These Tire Quality Grades are determined by standards that the United States Department of Transportation has set. Tire Quality Grades apply to new pneumatic passenger car tires. They do not apply to deep tread, winter-type snow tires, space-saver or temporary use spare tires, light truck or LT type tires, tires with nominal rim diameters of 10 to 12 inches or limited production tires as defined in Title 49 Code of Federal Regulations Part 575.104 (c)(2). Traction AA A B C WARNING: The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning or peak traction characteristics. 343 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires The traction grades, from highest to lowest are AA, A, B, and C. The grades represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. Federal Motor Vehicle Safety Standard No. 139. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law. Glossary of Tire Terminology *Tire label: A label showing the original equipment tire sizes, recommended inflation pressure and the maximum weight the vehicle can carry. *Tire Identification Number (TIN): A number on the sidewall of each tire providing information about the tire brand and manufacturing plant, tire size and date of manufacture. Also referred to as DOT code. *Inflation pressure: A measure of the amount of air in a tire. *Standard load: A class of P-metric or Metric tires designed to carry a maximum load at set pressure. For example: For P-metric tires 35 psi (2.4 bar) and for Metric tires 36 psi (2.5 bar). Increasing the inflation pressure beyond this pressure will not increase the tire’s load carrying capability. *Extra load: A class of P-metric or Metric tires designed to carry a heavier maximum load at 42 psi (2.9 bar). Increasing the inflation pressure beyond this pressure will not increase the tire’s load carrying capability. Temperature A B C WARNING: The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. The temperature grades are A (the highest), B and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance which all passenger car tires must meet under the 344 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires Information Contained on the Tire Sidewall *kPa: Kilopascal, a metric unit of air pressure. *PSI: Pounds per square inch, a standard unit of air pressure. *Cold tire pressure: The tire pressure when the vehicle has been stationary and out of direct sunlight for an hour or more and prior to the vehicle being driven for 1 mi (1.6 km). *Recommended inflation pressure: The cold inflation pressure found on the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position), or Tire Label located on the B-Pillar or the edge of the driver door. * B-pillar: The structural member at the side of the vehicle behind the front door. *Bead area of the tire: Area of the tire next to the rim. * Sidewall of the tire: Area between the bead area and the tread. *Tread area of the tire: Area of the perimeter of the tire that contacts the road when mounted on the vehicle. *Rim: The metal support (wheel) for a tire or a tire and tube assembly upon which the tire beads are seated. Both United States and Canada Federal regulations require tire manufacturers to place standardized information on the sidewall of all tires. This information identifies and describes the fundamental characteristics of the tire and also provides a U.S. DOT Tire Identification Number for safety standard certification and in case of a recall. Information on P Type Tires C D B E F G H A I J M L K E142543 P215/65R15 95H is an example of a tire size, load index and speed rating. The definitions of these items are listed below. (Note that the tire size, load index and speed rating for your vehicle may be different from this example.) 345 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires G. H: Indicates the tire's speed rating. The speed rating denotes the speed at which a tire is designed to be driven for extended periods of time under a standard condition of load and inflation pressure. The tires on your vehicle may operate at different conditions for load and inflation pressure. These speed ratings may need to be adjusted for the difference in conditions. The ratings range from 81 mph (130 km/h) to 186 mph (299 km/h). These ratings are listed in the following chart. Note: You may not find this information on all tires because it is not required by federal law. A. P: Indicates a tire, designated by the Tire and Rim Association, that may be used for service on cars, sport utility vehicles, minivans and light trucks. Note: If your tire size does not begin with a letter this may mean it is designated by either the European Tire and Rim Technical Organization or the Japan Tire Manufacturing Association. B. 215: Indicates the nominal width of the tire in millimeters from sidewall edge to sidewall edge. In general, the larger the number, the wider the tire. C. 65: Indicates the aspect ratio which gives the tire's ratio of height to width. D. R: Indicates a radial type tire. E. 15: Indicates the wheel or rim diameter in inches. If you change your wheel size, you will have to purchase new tires to match the new wheel diameter. F. 95: Indicates the tire's load index. It is an index that relates to how much weight a tire can carry. You may find this information in your owner’s manual. If not, contact a local tire dealer. Note: You may not find this information on all tires because it is not required by federal law. 346 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Letter rating Speed rating M 81 mph (130 km/h) N 87 mph (140 km/h) Q 99 mph (159 km/h) R 106 mph (171 km/h) S 112 mph (180 km/h) T 118 mph (190 km/h) U 124 mph (200 km/h) H 130 mph (210 km/h) V 149 mph (240 km/h) Wheels and Tires Letter rating Speed rating W 168 mph (270 km/h) J. Tire Ply Composition and Material Used: Indicates the number of plies or the number of layers of rubber-coated fabric in the tire tread and sidewall. Tire manufacturers also must indicate the ply materials in the tire and the sidewall, which include steel, nylon, polyester, and others. K. Maximum Load: Indicates the maximum load in kilograms and pounds that can be carried by the tire. See the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position), for the correct tire pressure for your vehicle. L. Treadwear, Traction and Temperature Grades: *Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half times as well on the government course as a tire graded 100. Y 186 mph (299 km/h) Note: For tires with a maximum speed capability over 149 mph (240 km/h), tire manufacturers sometimes use the letters ZR. For those with a maximum speed capability over 186 mph (299 km/h), tire manufacturers always use the letters ZR. H. U.S. DOT Tire Identification Number (TIN): This begins with the letters DOT and indicates that the tire meets all federal standards. The next two numbers or letters are the plant code designating where it was manufactured, the next two are the tire size code and the last four numbers represent the week and year the tire was built. For example, the numbers 317 mean the 31st week of 1997. After 2000, the numbers go to four digits. For example, 2501 means the 25th week of 2001. The numbers in between are identification codes used for traceability. This information is used to contact customers if a tire defect requires a recall. I. M+S or M/S: Mud and Snow, or AT: All Terrain, or AS: All Season. 347 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires *Traction: The traction grades, from highest to lowest are AA, A, B, and C. The grades represent the tire's ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. *Temperature: The temperature grades are A (the highest), B and C, representing the tire's resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. M. Maximum Inflation Pressure: Indicates the tire manufacturers' maximum permissible pressure or the pressure at which the maximum load can be carried by the tire. This pressure is normally higher than the vehicle manufacturer's recommended cold inflation pressure which can be found on the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position), or Tire Label which is located on the B-Pillar or the edge of the driver’s door. The cold inflation pressure should never be set lower than the recommended pressure on the vehicle label. The tire suppliers may have additional markings, notes or warnings such as standard load or radial tubeless. Additional Information Contained on the Tire Sidewall for LT Type Tires Note: Tire Quality Grades do not apply to this type of tire. B C A D E142544 B LT type tires have some additional information beyond those of P type tires; these differences are described below. A. LT: Indicates a tire, designated by the Tire and Rim Association, that is intended for service on light trucks. B. Load Range and Load Inflation Limits: Indicates the tire's load-carrying capabilities and its inflation limits. 348 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires C. Maximum Load Dual lb (kg) at psi (kPa) cold: Indicates the maximum load and tire pressure when the tire is used as a dual, defined as four tires on the rear axle (a total of six or more tires on the vehicle). D. Maximum Load Single lb (kg) at psi (kPa) cold: Indicates the maximum load and tire pressure when the tire is used as a single, defined as two tires (total) on the rear axle. B A C D E Information on T Type Tires T145/80D16 is an example of a tire size. Note: The temporary tire size for your vehicle may be different from this example. Tire Quality Grades do not apply to this type of tire. E142545 T type tires have some additional information beyond those of P type tires; these differences are described below: A. T: Indicates a type of tire, designated by the Tire and Rim Association, that is intended for temporary service on cars, sport utility vehicles, minivans and light trucks. B. 145: Indicates the nominal width of the tire in millimeters from sidewall edge to sidewall edge. In general, the larger the number, the wider the tire. 349 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires C. 80: Indicates the aspect ratio which gives the tire's ratio of height to width. Numbers of 70 or lower indicate a short sidewall. D. D: Indicates a diagonal type tire. R: Indicates a radial type tire. E. 16: Indicates the wheel or rim diameter in inches. If you change your wheel size, you will have to purchase new tires to match the new wheel diameter. injury. Under-inflation increases sidewall flexing and rolling resistance, resulting in heat buildup and internal damage to the tire. It also may result in unnecessary tire stress, irregular wear, loss of vehicle control and accidents. A tire can lose up to half of its air pressure and not appear to be flat! You are strongly urged to buy a reliable tire pressure gauge, as automatic service station gauges may be inaccurate. We recommend the use of a digital or dial-type tire pressure gauge rather than a stick-type tire pressure gauge. Use the recommended cold inflation pressure for optimum tire performance and wear. Under-inflation or over-inflation may cause uneven treadwear patterns. Always inflate your tires to the recommended inflation pressure even if it is less than the maximum inflation pressure information found on the tire. You will find a Tire Label containing the manufactures recommended tire inflation pressure by the tire size and other important information located on the B-Pillar or the edge of the driver’s door). Recommended Tire Pressures and Inflating Your Tires Safe operation of your vehicle requires that your tires are properly inflated. Remember that a tire can lose up to half of its air pressure without appearing flat. Every day before you drive, check your tires. If one looks lower than the others, use a tire gauge to check the pressure of all tires and adjust if required. At least once a month and before long trips, inspect each tire and check the tire pressure with a tire gauge (including spare, if equipped). Inflate all tires to the inflation pressure recommended by the manufacturer. WARNING: Under-inflation is the most common cause of tire failures and may result in severe tire cracking, tread separation or blowout, with unexpected loss of vehicle control and increased risk of 350 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires The recommended tire inflation pressure is also found on the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch on the B-pillar, or on the edge of the driver’s door. Failure to follow the tire pressure recommendations can cause uneven treadwear patterns and adversely affect the way your vehicle handles. Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Inspect all your tires, including the spare, frequently, and replace them if one or more of the following conditions exist: Tire Wear Inspecting Your Tires and Wheel Valve Stems Periodically inspect the tire treads for uneven or excessive wear and remove objects such as stones, nails or glass that may be wedged in the tread grooves. Check the tire and valve stems for holes, cracks, or cuts that may permit air leakage and repair or replace the tire and replace the valve stem. Inspect the tire sidewalls for cracking, cuts, bruises and other signs of damage or excessive wear. If internal damage to the tire is suspected, have the tire dismounted and inspected in case it needs to be repaired or replaced. For your safety, tires that are damaged or show signs of excessive wear should not be used because they are more likely to blow out or fail. E142546 When the tread is worn down to one sixteenth of an inch (2 mm), tires must be replaced to help prevent your vehicle from skidding and hydroplaning. Built-in treadwear indicators, or wear bars, which look like narrow strips of smooth rubber across the tread will appear on the tire when the tread is worn down to one sixteenth of an inch (2 mm). When the tire tread wears down to the same height as these wear bars, the tire is worn out and must be replaced. 351 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires Damage U.S. DOT Tire Identification Number Periodically inspect the tire treads and sidewalls for damage (such as bulges in the tread or sidewalls, cracks in the tread groove and separation in the tread or sidewall). If damage is observed or suspected, have the tire inspected by a tire professional. Tires can be damaged during off-road use, so inspection after off-road use is also recommended. Both United States and Canada Federal regulations require tire manufacturers to place standardized information on the sidewall of all tires. This information identifies and describes the fundamental characteristics of the tire and also provides a U.S. DOT Tire Identification Number for safety standard certification and in case of a recall. This begins with the letters DOT and indicates that the tire meets all federal standards. The next two numbers or letters are the plant code designating where it was manufactured, the next two are the tire size code and the last four numbers represent the week and year the tire was built. For example, the numbers 317 mean the 31st week of 1997. After 2000, the numbers go to four digits. For example, 2501 means the 25th week of 2001. The numbers in between are identification codes used for traceability. This information is used to contact customers if a tire defect requires a recall. Age WARNING: Tires degrade over time depending on many factors such as weather, storage conditions, and conditions of use (load, speed, inflation pressure) the tires experience throughout their lives. In general, tires should be replaced after six years regardless of tread wear. However, heat caused by hot climates or frequent high loading conditions can accelerate the aging process and may require tires to be replaced more frequently. You should replace your spare tire when you replace the road tires or after six years due to aging even if it has not been used. Tire Replacement Requirements Your vehicle is equipped with tires designed to provide a safe ride and handling capability. 352 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires WARNING: Only use replacement tires and wheels that are the same size, load index, speed rating and type (such as P-metric versus LT-metric or all-season versus all-terrain) as those originally provided by Ford. The recommended tire and wheel size may be found on either the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position), or the Tire Label which is located on the B-Pillar or edge of the driver's door. If this information is not found on these labels, then you should contact your authorized dealer as soon as possible. Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. WARNING: To reduce the risk of serious injury, when mounting replacement tires and wheels, you should not exceed the maximum pressure indicated on the sidewall of the tire to set the beads without additional precautions listed below. If the beads do not seat at the maximum pressure indicated, re-lubricate and try again. WARNING: For a mounting pressure more than 20 psi (1.38 bar) greater than the maximum pressure, a Ford dealer or other tire service professional should do the mounting. WARNING: Always inflate steel carcass tires with a remote air fill with the person inflating standing at a minimum of 12 ft (3.66 m) away from the wheel and tire assembly. WARNING: When inflating the tire for mounting pressures up to 20 psi (1.38 bar) greater than the maximum pressure on the tire sidewall, the following precautions must be taken to protect the person mounting the tire: • • 353 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Make sure that you have the correct tire and wheel size. Lubricate the tire bead and wheel bead seat area again. Wheels and Tires • Stand at a minimum of 12 ft (3.66 m) away from the wheel and tire assembly. • Use both eye and ear protection. Important: Remember to replace the wheel valve stems when the road tires are replaced on your vehicle. It is recommended that the two front tires or two rear tires generally be replaced as a pair if the worn tires still have usable depth. To avoid potential Four-Wheel Drive (4WD) malfunction or (4WD) system damage, it is recommended to replace all four tires rather than mixing significantly worn tires with new tires. The tire pressure sensors mounted in the wheels (originally installed on your vehicle) are not designed to be used in aftermarket wheels. The use of wheels or tires not recommended may affect the operation of your tire pressure monitoring system. If the tire pressure monitoring system indicator is flashing, your system is malfunctioning. Your replacement tire might be incompatible with your tire pressure monitoring system, or some component of the system may be damaged. Safety Practices WARNING: If your vehicle is stuck in snow, mud or sand, do not rapidly spin the tires; spinning the tires can tear the tire and cause an explosion. A tire can explode in as little as three to five seconds. WARNING: Do not spin the wheels at over 34 mph (55 km/h). The tires may fail and injure a passenger or bystander. Driving habits have a great deal to do with your tire mileage and safety. *Observe posted speed limits *Avoid fast starts, stops and turns *Avoid potholes and objects on the road *Do not run over curbs or hit the tire against a curb when parking Highway Hazards No matter how carefully you drive, there is always the possibility that you may eventually have a flat tire on the highway. Drive slowly to the closest safe area out of traffic. This may further damage the flat tire, but your safety is more important. 354 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires If you feel a sudden vibration or ride disturbance while driving, or you suspect your tire or vehicle has been damaged, immediately reduce your speed. Drive with caution until you can safely pull off the road. Stop and inspect the tires for damage. If a tire is under-inflated or damaged, deflate it, remove wheel and replace it with your spare tire and wheel. If you cannot detect a cause, have the vehicle towed to the nearest repair facility or tire dealer to have the vehicle inspected. Tire Rotation Tire and Wheel Alignment Note: If your tires show uneven wear, ask an authorized dealer to check for and correct any wheel misalignment, tire imbalance or mechanical problem involved before tire rotation. Note: Your vehicle may be equipped with a dissimilar spare wheel and tire assembly. A dissimilar spare wheel and tire assembly is defined as a spare wheel and tire assembly that is different in brand, size or appearance from the road tires and wheels. If you have a dissimilar spare wheel and tire assembly, it is intended for temporary use only and should not be used in a tire rotation. Note: After having your tires rotated, inflation pressure must be checked and adjusted to the vehicle requirements. WARNING: If the tire label shows different tire pressures for the front and rear tires and the vehicle has a tire pressure monitoring system, then you need to update the settings for the system sensors. Always perform the system reset procedure after tire rotation. If you do not reset the system, it may not provide a low tire pressure warning when necessary. A bad jolt from hitting a curb or pothole can cause the front end of your vehicle to become misaligned or cause damage to your tires. If your vehicle seems to pull to one side when you are driving, the wheels may be out of alignment. Have an authorized dealer check the wheel alignment periodically. Wheel misalignment in the front or the rear can cause uneven and rapid treadwear of your tires and should be corrected by an authorized dealer. Front-wheel drive vehicles and those with an independent rear suspension (if equipped) may require alignment of all four wheels. The tires should also be balanced periodically. An unbalanced tire and wheel assembly may result in irregular tire wear. 355 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires Rotating your tires at the recommended interval will help your tires wear more evenly, providing better tire performance and longer tire life. Sometimes irregular tire wear can be corrected by rotating the tires. See Scheduled Maintenance (page 471). and ice conditions. Like any tire, summer tire performance is affected by tire wear and environmental conditions. If you must drive in those conditions, we recommend using Mud and Snow (M+S, M/S), All-season or Snow tires. Always store your summer tires indoors at temperatures above 19°F (-7°C). The rubber compounds used in these tires lose flexibility and may develop surface cracks in the tread area at temperatures below 19°F (-7°C). If the tires have been subjected to 19°F (-7°C) or less, warm them in a heated space to at least 41°F (5°C) for at least 24 hours before installing them on a vehicle, or moving the vehicle with the tires installed, or checking tire inflation. Do not place tires near heaters or heating devices used to warm the room where the tires are stored. Do not apply heat or blow heated air directly on the tires. Always inspect the tires after storage periods and before use. Tire Rotation Diagram Rear-wheel drive and Four-wheel drive vehicles, front tires at left of diagram. USING SNOW CHAINS WARNING: Do not exceed 30 mph (50 km/h). Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. E142548 USING SUMMER TIRES Summer tires provide superior performance on wet and dry roads. Summer tires do not have the Mud and Snow (M+S or M/S) tire traction rating on the tire side wall. Since summer tires do not have the same traction performance as All-season or Snow tires, we do not recommend using summer tires when temperatures drop to approximately 45°F (7°C) or below (depending on tire wear and environmental conditions) or in snow WARNING: Do not use snow chains on snow-free roads. WARNING: Only fit snow chains to specified tires. WARNING: If your vehicle is fitted with wheel trims, remove them before fitting snow chains. 356 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires • WARNING: Snow tires must be the same size, load index and speed rating as those originally provided by Ford. Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of control, vehicle rollover, personal injury and death. Additionally, the use of non-recommended tires and wheels can cause steering, suspension, axle, transfer case or power transfer unit failure. Follow the Ford recommended tire inflation pressure found on the Safety Compliance Certification Label (on the door hinge pillar, door latch post or the door edge that meets the door latch post, next to the driver seat), or Tire Label on the B-Pillar or the edge of the driver door. Failure to follow the tire pressure recommendations can cause uneven treadwear patterns and adversely affect the way your vehicle handles. • We recommend you use steel wheels of the same size and specification if snow chains are required because chains may chip aluminum wheels. Follow these guidelines when using snow tires and traction devices: • • • • Only use snow chains on rear wheels. Install snow chains in pairs. Do not use self-tensioning snow chains. • Only use snow chains on the following specified tire sizes: • • 265/60R18 • Only install chains that are 10 mm or less. 255/55R20 • Only install chains that are 10 mm or less. 255/60R18 • Only install chains that are 10 mm or less. 255/65R18 • Only install chains that are 10 mm or less. • • 357 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing If possible, avoid fully loading your vehicle. Purchase snow chains from a manufacturer that clearly labels body to tire dimension restrictions. When driving with snow chains do not exceed 30 mph (50 km/h) or the maximum speed recommended by the chain manufacturer, whichever is less. Drive cautiously. If you hear the snow chains rub or bang against the vehicle, stop and tighten them. If this does not work, remove the snow chains to prevent vehicle damage. Remove the snow chains when they are no longer needed. Do not use snow chains on dry roads. If a temporary spare wheel is mounted on your vehicle, do not use snow chains on the axle with the temporary spare wheel. Use snow chains that fit against the sidewall of the tire to prevent the chains from touching the wheel rims or suspension, see following illustration. Wheels and Tires E292547 Each tire, including the spare (if provided), should be checked monthly when cold and inflated to the inflation pressure recommended by the vehicle manufacturer on the vehicle placard or tire inflation pressure label. (If your vehicle has tires of a different size than the size indicated on the vehicle placard or tire inflation pressure label, you should determine the proper tire inflation pressure for those tires). If you have any questions regarding snow chains, please contact your authorized dealer. TIRE PRESSURE MONITORING SYSTEM WARNING: The tire pressure monitoring system is not a substitute for manually checking tire pressures. You should periodically check tire pressures using a pressure gauge. Failure to correctly maintain tire pressures could increase the risk of tire failure, loss of control, vehicle rollover and personal injury. As an added safety feature, your vehicle has been equipped with a Tire Pressure Monitoring System (TPMS) that illuminates a low tire pressure telltale when one or more of your tires is significantly under-inflated. Accordingly, when the low tire pressure telltale illuminates, you should stop and check your tires as soon as possible, and inflate them to the proper pressure. Driving on a significantly under-inflated tire causes the tire to overheat and can lead to tire failure. Under-inflation also reduces fuel efficiency and tire tread life, and could affect the vehicle’s handling and stopping ability. Note: You should only use tire sealants in roadside emergencies as they could cause damage to the tire pressure monitoring system sensor. Note: If the tire pressure monitoring system sensor becomes damaged, it will not function. 358 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires Please note that the TPMS is not a substitute for proper tire maintenance, and it is the driver’s responsibility to maintain correct tire pressure, even if under-inflation has not reached the level to trigger illumination of the TPMS low tire pressure telltale. Note: Changes or modifications not expressively approved by the party responsible for compliance could void the user's authority to operate the equipment. The term "IC:" before the radio certification number only signifies that Industry Canada technical specifications were met. Your vehicle has also been equipped with a TPMS malfunction indicator to indicate when the system is not operating properly. The TPMS malfunction indicator is combined with the low tire pressure telltale. When the system detects a malfunction, the telltale will flash for approximately one minute and then remain continuously illuminated. This sequence will continue upon subsequent vehicle start-ups as long as the malfunction exists. Changing Tires With a Tire Pressure Monitoring System When the malfunction indicator is illuminated, the system will not be able to detect or signal low tire pressure as intended. TPMS malfunctions could occur for a variety of reasons, including the installation of replacement or alternate tires or wheels on the vehicle that prevent the TPMS from functioning properly. Always check the TPMS malfunction telltale after replacing one or more tires or wheels on your vehicle to ensure that the replacement or alternate tires and wheels allow the TPMS to continue to function properly. E142549 Note: Each road tire is equipped with a tire pressure sensor located inside the wheel and tire assembly cavity. The pressure sensor is attached to the valve stem. The pressure sensor is covered by the tire and is not visible unless the tire is removed. Take care when changing the tire to avoid damaging the sensor. You should always have your tires serviced by an authorized dealer. This device complies with Part 15 of the FCC Rules and with License exempt RSS Standards of Industry Canada. Operation is subject to the following two conditions: Check the tire pressure periodically (at least monthly) using an accurate tire gauge. See When Inflating Your Tires in this chapter. 1. This device will not cause harmful interference, and 2. This device must accept any interference received, including interference that could cause undesired operation. 359 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires Understanding Your Tire Pressure Monitoring System When Your Temporary Spare Tire is Installed When one of your road tires needs to be replaced with the temporary spare, the system will continue to identify an issue to remind you that the damaged road wheel and tire assembly needs to be repaired and put back on your vehicle. Some limited 4WD traction may be provided if a temporary spare is installed on one of the front wheels. If you are in driving conditions where limited 4WD traction is needed while a temporary is installed, it is recommended the temporary spare be installed on the front axle. E250820 The tire pressure monitoring system measures pressure in your road tires and sends the tire pressure readings to your vehicle. You can view the tire pressure readings through the information display. See General Information (page 112). The low tire pressure warning light will turn on if the tire pressure is significantly low. Once the light is illuminated, your tires are under-inflated and need to be inflated to the manufacturer’s recommended tire pressure. Even if the light turns on and a short time later turns off, your tire pressure still needs to be checked. To restore the full function of the tire pressure monitoring system, have the damaged road wheel and tire assembly repaired and remounted on your vehicle. When You Believe Your System is Not Operating Properly The main function of the tire pressure monitoring system is to warn you when your tires need air. It can also warn you in the event the system is no longer capable of functioning as intended. See the following chart for information concerning your tire pressure monitoring system: 360 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires Low tire pressure warning light Solid warning light Possible cause Customer action required Tire(s) under-inflated Make sure tires are at the proper pressure. See Inflating your tires in this chapter. After inflating your tires to the manufacturer’s recommended pressure as shown on the Tire Label (located on the edge of driver’s door or the B-Pillar), the vehicle must be driven for at least two minutes over 20 mph (32 km/h) before the light turns off. Spare tire in use Repair the damaged road wheel and tire assembly and reinstall it on the vehicle to restore system function. For a description on how the system functions, see When Your Temporary Spare Tire is Installed in this section. TPMS malfunction If the tires are properly inflated and the spare tire is not in use but the light remains on, contact your authorized dealer as soon as possible. Tire rotation without sensor training On vehicles with different front and rear tire pressures, the system must be retrained following every tire rotation. See Tire Pressure Monitoring System Reset procedure later in this section. Spare tire in use Repair the damaged road wheel and tire assembly and reinstall it on the vehicle to restore system function. For a description on how the system functions, see When Your Temporary Spare Tire is Installed in this section. TPMS malfunction If the tires are properly inflated and the spare tire is not in use but the light remains on, contact your authorized dealer as soon as possible. Flashing warning light 361 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires Tire Pressure Monitoring System Reset Procedure When Inflating Your Tires WARNING: Do not use the tire pressure displayed in the information display as a tire pressure gauge. Failure to follow this instruction could result in personal injury or death. WARNING: To determine the required pressure(s) for your vehicle, see the Safety Compliance Certification Label (on the door hinge pillar, door-latch post or the door edge that meets the door-latch post, next to the driver seat) or the Tire Label on the B-Pillar or the edge of the driver door. When putting air into your tires (such as at a gas station or in your garage), the tire pressure monitoring system will not respond immediately to the air added to your tires. Note: You need to perform the tire pressure monitoring system reset procedure after each tire rotation. It could take up to two minutes of driving over 20 mph (32 km/h) for the light to turn off after you have filled your tires to the recommended inflation pressure. To provide the vehicle's load carrying capability, some vehicles require different recommended tire pressures in the front tires as compared to the rear tires. The tire pressure monitoring system equipped on these vehicles is designed to illuminate the low tire pressure warning light at two different pressures; one for the front tires and one for the rear tires. How Temperature Affects Your Tire Pressure The tire pressure monitoring system monitors tire pressure in each pneumatic tire. While driving in a normal manner, a typical passenger tire inflation pressure could increase about 2–4 psi (14–28 kPa) from a cold start situation. If the vehicle is stationary overnight with the outside temperature significantly lower than the daytime temperature, the tire pressure could decrease about 3 psi (21 kPa) for a drop of 30°F (17°C) in ambient temperature. This lower pressure value could be detected by the tire pressure monitoring system as being significantly lower than the recommended inflation pressure and activate the system warning light for low tire pressure. If the low tire pressure warning light is on, visually check each tire to verify that no tire is flat. If one or more tires are flat, repair as necessary. Check the air pressure in the road tires. If any tire is under-inflated, carefully drive the vehicle to the nearest location where air can be added to the tires. Inflate all the tires to the recommended inflation pressure. Since tires need to be rotated to provide consistent performance and maximum tire life, the tire pressure monitoring system needs to know when the tires are rotated to determine which set of tires are on the front and which are on the rear. With this information, the system can detect and properly warn of low tire pressures. System reset tips: 362 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires • • • To reduce the chances of interference from another vehicle, perform the system reset procedure at least 3 ft (1 m) away from another Ford Motor Company vehicle undergoing the system reset procedure at the same time. Do not wait more than two minutes between resetting each tire sensor or the system can time-out and you have to repeat the entire procedure on all four wheels. A double horn sounds indicating the need to repeat the procedure. 5. Train the tire pressure monitoring system sensors in the tires using the following system reset sequence starting with the left front tire in the following clockwise order: Left front driver side front tire, Right front passenger side front tire, Right rear passenger side rear tire, Left rear driver side rear tire. 6. Remove the valve cap from the valve stem on the left front tire. Decrease the air pressure until the horn sounds. Note: The single horn tone confirms that the sensor identification code has been learned by the module for this position. If a double horn is heard, the reset procedure was unsuccessful, and you must repeat it. Performing the System Reset Procedure Read the entire procedure before attempting. 7. Remove the valve cap from the valve stem on the right front tire. Decrease the air pressure until the horn sounds. 8. Remove the valve cap from the valve stem on the right rear tire. Decrease the air pressure until the horn sounds. 9. Remove the valve cap from the valve stem on the left rear tire. Decrease the air pressure until the horn sounds. Training is complete after the horn sounds for the last tire trained, driver side rear tire, the system indicator stops flashing, and a message shows in the information display. 10. Turn the ignition off. If two short horn beeps are heard, the reset procedure was unsuccessful and you must repeat it. If after repeating the procedure and two short beeps are heard when the ignition is turned to off, seek assistance from your authorized dealer. Drive the vehicle above 20 mph (32 km/h) for at least two minutes, then park in a safe location where you can easily get to all four tires and have access to an air pump. 2. Place the ignition in the off position and keep the key in the ignition. 3. Cycle the ignition to the on position with the engine off. 4. Turn the hazard flashers on then off three times. You must accomplish this within 10 seconds. If you successfully enter the reset mode, the horn sounds once, the system indicator flashes and a message shows in the information display. If this does not occur, please try again starting at step 2. If after repeated attempts to enter the reset mode, the horn does not sound, the system indicator does not flash and no message shows in the information display, seek service from your authorized dealer. 1. 363 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires 11. Dissimilar Spare Wheel and Tire Assembly Information Set all four tires to the recommended air pressure as indicated on the Safety Compliance Certification Label, affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver seating position or Tire Label located on the B-Pillar or the edge of the driver door. WARNING: Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death. If you have a dissimilar spare wheel and tire, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road wheel and tire assembly that is the same size and type as the road tires and wheels that were originally provided by us. If the dissimilar spare tire or wheel is damaged, you should replace it rather than repair it. CHANGING A ROAD WHEEL WARNING: If the tire pressure monitor sensor becomes damaged it may not function. Note: You should only use tire sealants in roadside emergencies as they may cause damage to the tire pressure monitoring system sensor. A dissimilar spare wheel and tire assembly is defined as a spare wheel and tire assembly that is different in brand, size or appearance from the road tires and wheels and can be one of three types: Note: The tire pressure monitoring system indicator light illuminates when the spare tire is in use. To restore the full function of the monitoring system, all road wheels equipped with tire pressure monitoring sensors must be mounted on the vehicle. 1. T-type mini-spare: This spare tire begins with the letter T for tire size and may have Temporary Use Only molded in the sidewall. If you get a flat tire when driving, do not apply the brake heavily. Instead, gradually decrease your speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. 2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: THIS WHEEL AND TIRE ASSEMBLY FOR TEMPORARY USE ONLY. Have a flat serviced by an authorized dealer in order to prevent damage to the tire pressure monitoring system sensors. See Tire Pressure Monitoring System (page 358). Replace the spare tire with a road tire as soon as possible. During repairing or replacing of the flat tire, have the authorized dealer inspect the tire pressure monitoring system sensor for damage. When driving with one of the dissimilar spare tires listed above, do not: • • • • • 364 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Exceed 50 mph (80 km/h). Load the vehicle beyond maximum vehicle load rating listed on the Safety Compliance Label. Tow a trailer. Use snow chains on the end of the vehicle with the dissimilar spare tire. Use more than one dissimilar spare tire at a time. Wheels and Tires • • When driving with the full-size dissimilar spare wheel and tire assembly additional caution should be given to: • Towing a trailer. • Driving vehicles equipped with a camper body. • Driving vehicles with a load on the cargo rack. Use commercial car washing equipment. Try to repair the dissimilar spare tire. Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance. • Comfort and noise. • Ground clearance and parking at curbs. • Winter weather driving capability. • Wet weather driving capability. • Four-wheel driving capability. Drive cautiously when using a full-size dissimilar spare wheel and tire assembly and seek service as soon as possible. Tire Change Procedure 3. Full-size dissimilar spare without label on wheel. WARNING: The jack supplied with this vehicle is only intended for changing wheels. Do not use the vehicle jack other than when you are changing a wheel in an emergency. When driving with the full-size dissimilar spare wheel and tire assembly, do not: • Exceed 70 mph (113 km/h). • Use more than one dissimilar spare wheel and tire assembly at a time. • Use commercial car washing equipment. • Use snow chains on the end of the vehicle with the dissimilar spare wheel and tire assembly. WARNING: Check that the vehicle jack is not damaged or deformed and the thread is lubricated and clean. WARNING: When one of the front wheels is off the ground, the transmission alone will not prevent the vehicle from moving or slipping off the jack, even if the transmission is in park (P). The usage of a full-size dissimilar spare wheel and tire assembly can lead to impairment of the following: • Handling, stability and braking performance. • Comfort and noise. • Ground clearance and parking at curbs. • Winter weather driving capability. • Wet weather driving capability. • Four-wheel driving capability. WARNING: To help prevent your vehicle from moving when changing a wheel, shift the transmission into park (P), set the parking brake and use an appropriate block or wheel chock to secure the wheel diagonally opposite to the wheel being changed. For example, when changing the front left wheel, place an appropriate block or wheel chock on the right rear wheel. 365 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires Note: Passengers should not remain in your vehicle when the vehicle is being jacked. WARNING: Always use the jack provided as original equipment with your vehicle. If using a jack other than the one provided, make sure the jack capacity is adequate for the vehicle weight, including any vehicle cargo or modifications. If you are unsure if the jack capacity is adequate, contact the authorized dealer. Note: Jack at the specified locations to avoid damage to the vehicle. WARNING: Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death. E166722 Note: No maintenance or additional lubrication of your jack is required over the service life of your vehicle. WARNING: Use only the specified jacking points. If you use other positions, you may damage the body, steering, suspension, engine, braking system or the fuel lines. 1. Park on a level surface, set the parking brake and switch on the hazard flashers. 2. Apply the parking brake, place the transmission in park (P) or reverse (R) for manual transmission. Turn the engine off. 3. If your vehicle has air suspension, use the touch screen to switch on the Air Suspension Service Mode prior to jacking. WARNING: Do not work on your vehicle when the jack is the only support. If the vehicle slips off the jack, you or someone else could be seriously injured. WARNING: Never place anything between the vehicle jack and your vehicle. WARNING: Never place anything between the vehicle jack and the ground. WARNING: Park your vehicle so that you do not obstruct the flow of traffic or place yourself in any danger and set up a warning triangle. WARNING: Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to avoid the danger of being hit when operating the jack or changing the wheel. E142551 4. Block the wheel diagonally opposite the flat tire. For example, if the left front tire is flat, block the right rear wheel. 366 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires E181744 8. Unfold the wrench for use. E288598 5. Turn the wing nut securing the spare tire counterclockwise, remove the wing nut. 6. Remove the spare tire, jack and wrench from the spare tire storage compartment under the trunk load floor. E288597 9. Remove the strap from the jack. 1 2 E175694 7. Turn the hex nut on the jack counterclockwise to remove the lug wrench from jack. This lowers the jack and loosens the mechanical lock. E181745 367 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires 10. 16. Loosen each wheel lug nut one-half turn counterclockwise, but do not remove them until the flat tire is raised off the ground. Turn the wrench handle counterclockwise to lower the vehicle completely. 1 4 3 E145908 11. Find the jacking points shown here, small arrow-shaped marks on the sills show the location of the jacking points. 5 2 E75442 17. 18. 19. Stowing the jack E201156 12. 13. 14. 15. Remove the jack and fully tighten the lug nuts in the order shown. See Technical Specifications (page 370). If you enabled the Air Suspension Service Mode, switch the mode off prior to driving. Remove the wheel blocks. Place the jack at the jacking point next to the tire which you are changing. Turn the lug wrench handle clockwise until the flat tire is completely off the ground. Remove the lug nuts with the lug wrench. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Install the lug nuts snug against the hub. Do not fully tighten the lug nuts until the vehicle is lowered. E176165 1. 368 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing To store the folded wrench on the jack, engage the bracket of the jack base and the lug wrench pin, swing the wrench upwards, adjust jack height until the wrench hook engages the hole on jack. Tighten the hex nut clockwise by hand until secure. Wheels and Tires 2. Place the jack in the spare tire compartment, install the wing nut and tighten clockwise by hand until secure. 3. Locate the rear left side and right side cargo tie-down rings. Push the loop end of the retainer strap through one cargo tie-down ring. Thread the non-loop end through the loop. 4. Weave the retainer strap through the wheel openings. Stowing the flat tire You cannot store the full-sized road wheel in the temporary spare tire well. 1. Find the flat tire retainer strap tucked inside the jack channel. Lower the carpeted load floor. 2. Stow the flat tire in the cargo area on the load floor with the wheel facing up. Secure the flat tire with the retainer strap by following the next steps. E294325 5. Locate the front cargo tie-down in the opposite rear corner of the cargo area. Thread the retainer strap through the tie-down and pull tight. E142906 E143746 6. Secure by tying a 2-half hitch knot. 369 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wheels and Tires TECHNICAL SPECIFICATIONS Wheel Lug Nut Torque Specifications WARNING: When you install a wheel, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Make sure to secure any fasteners that attach the rotor to the hub so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while your vehicle is in motion, resulting in loss of vehicle control, personal injury or death. Bolt size lb.ft (Nm) M14 x 1.5 150 lb.ft (204 Nm) * * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any wheel disturbance (such as tire rotation, changing a flat tire, wheel removal). E145950 A Wheel pilot bore Inspect the wheel pilot bore and mounting surface prior to installation. Remove any visible corrosion or loose particles. 370 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications ENGINE SPECIFICATIONS - 2.3L ECOBOOST™ Engine 2.3L EcoBoost Displacement. 138 in³ (2,261 cm³) Fuel type. Minimum 87 octane Firing order. 1-3-4-2 Ignition system. Coil on plug Spark plug gap. 0.028–0.031 in (0.7–0.8 mm) Compression ratio. 10:1 Drivebelt Routing 2.3L EcoBoost Engine E293908 A. Long drivebelt is on first pulley groove closest to engine. B. Short drivebelt is on second pulley groove farthest from engine. 371 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications ENGINE SPECIFICATIONS - 3.0L Engine 3.0L Displacement. 180 in³ (2,956 cm³) Fuel type. Minimum 87 octane Firing order. 1-4-2-5-3-6 Ignition system. Coil on plug Spark plug gap. 0.028–0.031 in (0.7–0.8 mm) Compression ratio. 9.5:1 Drivebelt Routing E297178 ENGINE SPECIFICATIONS - 3.0L, ST Item Description Configuration. 60 degree V6 Bore x stroke. 3.36 in (85.4 mm) bore x 3.39 in (86 mm) stroke Displacement. 180 in³ (2,956 cm³) Compression ratio. 9.5:1 Firing order. 1-4-2-5-3-6 Spark plug gap. 0.028–0.031 in (0.7–0.8 mm) 372 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Item Description Horsepower. 400 hp Torque. 1 415 lb.ft Redline. 1 6500 RPM Valvetrain. Overhead cam - roller finger followers Ignition. Coil on plug Throttle body. 2.4 in (60 mm) Pistons. Cast aluminum Crankshaft. Forged steel Connecting rods. Forged steel Induction. Twin tubocharged Max Boost. 18.0 psi (124 kPa) Dual 2.16 in (55 mm) exhaust with quad 3 in (76 mm) chrome tips Exhaust system. 1 When using premium fuel. Drivebelt Routing E297178 373 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications ENGINE SPECIFICATIONS - 3.3L, GASOLINE Engine 3.3L Displacement. 204 in³ (3,340 cm³) Fuel type. Minimum 87 octane Firing order. 1-4-2-5-3-6 Ignition system. Coil on plug Spark plug gap. 0.049–0.053 in (1.25–1.35 mm) Compression ratio. 12.0:1 Drivebelt Routing E288323 A. Long drivebelt is on second pulley groove farthest from engine. B. Short drivebelt is on first pulley groove closest to engine. 374 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications ENGINE SPECIFICATIONS - 3.3L, HYBRID ELECTRIC VEHICLE (HEV) Engine 3.3L HEV Displacement. 204 in³ (3,340 cm³) Fuel type. Minimum 87 octane Firing order. 1-4-2-5-3-6 Ignition system. Coil on plug Spark plug gap. 0.049–0.053 in (1.25–1.35 mm) Compression ratio. 12.0:1 Drivebelt Routing E291364 TRANSMISSION SPECIFICATIONS - ST Gear Ratios Item Ratio 1st gear. 4.71:1 2nd gear. 3.00:1 3rd gear. 2.15:1 4th gear. 1.77:1 5th gear. 1.52:1 375 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Item Ratio 6th gear. 1.28:1 7th gear. 1.00:1 8th gear. 0.85:1 9th gear. 0.69:1 10th gear. 0.64:1 Reverse gear. 4.89:1 376 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications MOTORCRAFT PARTS - 2.3L ECOBOOST™ Component Part Number Air filter. FA-1884 FL-910-S 1 Oil filter. BAGM-48H6-760 2 Battery. SP-578 3 Spark plugs. Cabin air filter. FP-89 Windshield wiper blade. WW-2616 (driver side) WW-2113 (passenger side) Rear window wiper blade. WW-1110 1 If a Motorcraft oil filter is not available, use an oil filter that meets industry performance specification SAE/USCAR-36. 2 See your authorized dealer for correct replacement. 3 For spark plug replacement, contact your authorized dealer. Replace the spark plugs at the appropriate intervals. See Scheduled Maintenance (page 471). We recommend Motorcraft replacement parts available at your authorized dealer or at fordparts.com for scheduled maintenance. These parts engineered for your vehicle meet or exceed our specifications. Use of other parts could impact vehicle performance, emissions and durability. Your warranty could be void for any damage related to use of other parts. 377 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications MOTORCRAFT PARTS - 3.0L Component Part Number Air filter. Oil filter. FA-1884 FL-2062 1 BAGM-48H6-760 2 Battery. SP-578 3 Spark plugs. Cabin air filter. FP-89 Windshield wiper blade. WW-2616 (driver side) WW-2113 (passenger side) Rear window wiper blade. WW-1110 1 If a Motorcraft oil filter is not available, use an oil filter that meets industry performance specification SAE/USCAR-36. 2 See your authorized dealer for correct replacement. 3 For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the appropriate intervals. See Scheduled Maintenance (page 471). We recommend Motorcraft replacement parts available at your authorized dealer or at fordparts.com for scheduled maintenance. These parts engineered for your vehicle meet or exceed our specifications. Use of other parts could impact vehicle performance, emissions and durability. Your warranty could be void for any damage related to use of other parts. 378 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications MOTORCRAFT PARTS - 3.3L Component Part Number Air filter. FA-1947 FL-500-S 1 Oil filter. BAGM-48H6-760 2 Battery. SP-520 3 Spark plugs. Cabin air filter. FP-89 Windshield wiper blade. WW-2616 (driver side) WW-2113 (passenger side) Rear window wiper blade. WW-1110 1 If a Motorcraft oil filter is not available, use an oil filter that meets industry performance specification SAE/USCAR-36. 2 See your authorized dealer for correct replacement. 3 For spark plug replacement, contact your authorized dealer. Replace the spark plugs at the appropriate intervals. See Scheduled Maintenance (page 471). We recommend Motorcraft replacement parts available at your authorized dealer or at fordparts.com for scheduled maintenance. These parts engineered for your vehicle meet or exceed our specifications. Use of other parts could impact vehicle performance, emissions and durability. Your warranty could be void for any damage related to use of other parts. 379 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications VEHICLE IDENTIFICATION NUMBER The vehicle identification number is on the left-hand side of the instrument panel. C Make, vehicle line, series, body type. D Engine type. E Check digit. F Model year. G Assembly plant. H Production sequence number. VEHICLE CERTIFICATION LABEL E142476 Please note that in the graphic, XXXX is representative of your vehicle identification number. The Vehicle Identification Number contains the following information: E167469 The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where the Safety Compliance Certification Label may be located. The Safety Compliance Certification Label shall be affixed to either the door hinge pillar, the door latch post, or the edge of the door near the door latch, next to the driver's seating position. E142477 A World manufacturer identifier. B Brake system, Gross Vehicle Weight Rating, Restraint Devices and their locations. 380 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications The transmission code is on the Safety Compliance Certification Label. The following table shows the transmission code along with the transmission description. TRANSMISSION CODE DESIGNATION E167814 Description Code Ten-speed automatic transmission (10R60). T Ten-speed automatic transmission (10R80). U Ten-speed automatic transmission (A10R80-MHT). B 381 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications • • • CAPACITIES AND SPECIFICATIONS - 2.3L ECOBOOST™ Reduced engine performance. Reduced fuel economy. Reduced brake performance. Air Conditioning System Use oil and fluid that meets the defined specification and viscosity grade. If you do not use oil and fluid that meets the defined specification and viscosity grade, it could result in: • Component damage not covered by the vehicle warranty. • Longer engine cranking periods. • Increased emission levels. WARNING: The air conditioning refrigerant system contains refrigerant under high pressure. Only qualified personnel should service the air conditioning refrigerant system. Opening the air conditioning refrigerant system can cause personal injury. Capacities Variant Refrigerant Refrigerant Oil All. 35 oz (0.99 kg) 5.92 fl oz (175 ml) Materials Name Specification R-1234yf Refrigerant (U.S.) R-1234yf Refrigerant / Frigorigène R-1234yf (Canada) YN-33-A (U.S.) HS7Z-19B519-BA (Canada) Motorcraft® R-1234yf Refrigerant PAG Oil (U.S.) Motorcraft® R-1234yf Refrigerant PAG Oil / Huile PAG pour frigorigène R-1234yf Motorcraft® (Canada) YN-35 (U.S. & Canada) Automatic Transmission Note: Automatic transmissions that require MERCON® ULV transmission fluid should only use MERCON® ULV transmission fluid. The use of any other fluid may cause transmission damage. 382 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing WSS-M17B21-A WSS-M2C300-A2 Capacities and Specifications Capacities Variant Quantity All. 1 Approximate 12.6 qt (11.9 L) 1 dry fill capacity. Actual amount may vary during fluid changes. Materials Name Specification Motorcraft® MERCON® ULV Automatic Transmission Fluid (U.S.) Motorcraft® MERCON® ULV Automatic Transmission Fluid / MERCON® ULV huile pour boîtes automatique Motorcraft® (Canada) XT-12-QULV (U.S. & Canada) WSS-M2C949-AMERCON® ULV Engine Coolant Capacities Variant Quantity Without trailer towing. 14.1 qt (13.3 L) With trailer towing. 15.2 qt (14.4 L) Materials Name Specification Motorcraft® Yellow Prediluted Antifreeze/Coolant (U.S.) Motorcraft® Yellow Prediluted Antifreeze/Coolant / Antigel/liquide de refroidissement prédilué jaune Motorcraft® (Canada) VC-13DL-G (U.S.) CVC-13DL-G (Canada) WSS-M97B57-A2 383 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Engine Oil E276075 An oil that displays this symbol conforms to current engine, emission system and fuel economy performance standards of ILSAC. E142732 We recommend Motorcraft® motor oil for your vehicle. If Motorcraft® oil is not available, use motor oils of the recommended viscosity grade that meet API SN PLUS requirements and display the API Certification Mark for gasoline engines. Capacities Variant Including the Oil Filter All. 5.2 qt (4.9 L) Materials Name Specification Engine Oil - SAE 5W-30 - Synthetic Blend Motor Oil (U.S.) Engine Oil - SAE 5W-30 - Super Premium Motor Oil / Huile moteur de très haute qualité SAE 5W-30 Motorcraft® (Canada) XO-5W30-Q1SP (U.S.) CXO-5W30-LSP6 (Canada) WSS-M2C946-B1 384 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Alternative Engine Oil for Extremely Cold Climates we recommend that you use the following alternative engine oil in extremely cold climates, where the ambient temperature reaches -22.0°F (-30°C) or below. To improve engine cold start performance, Materials Name Specification Engine Oil - SAE 0W-30 WSS-M2C953-B1 E240523 Fuel Tank Capacities Variant Quantity All. 17.9 gal (67.8 L) Grease 385 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® Premium Long-Life Grease (U.S.) Motorcraft® Premium Long-Life Grease / Graisse longue durée de qualité première Motorcraft® (Canada) XG-1-E1 (U.S. & Canada) ESA-M1C75-B Motorcraft® Multi-Purpose Grease Spray (U.S.) Motorcraft® Multi-Purpose Grease Spray / Graisse tout usage en aérosol Motorcraft® (Canada) XL-5-A (U.S. & Canada) ESB-M1C93-B Hydraulic Brake System Materials Name Specification Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid (U.S.) Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid / Liquide de frein automobile haute performance DOT 4 LV Motorcraft® (Canada) PM-20 (U.S. & Canada) WSS-M6C65-A2 Note: We recommend using DOT 4 Low Viscosity (LV) High Performance Brake Fluid or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended fluid may cause reduced brake performance and not meet our performance standards. Keep brake fluid clean and dry. Contamination with dirt, water, petroleum products or other materials may result in brake system damage and possible failure. Locks 386 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® Penetrating and Lock Lubricant (U.S.) Motorcraft® Penetrating Fluid / Liquide dégrippant Motorcraft® (Canada) XL-1 (U.S.) CXC-51-A (Canada) - Transfer Case Capacities Variant Quantity All. 1.1 qt (1 L) Materials Name Specification Motorcraft® MERCON® LV Automatic Transmission Fluid (U.S.) Motorcraft® MERCON® LV Automatic Transmission Fluid / Huile pour boîte automatique MERCON® LV Motorcraft® (Canada) XT-10-QLVC (U.S.) CXT-10-LV6 (Canada) MERCON® LV WSS-M2C938-A Front Axle Capacities Variant Quantity Four wheel drive. 0.6 qt (0.6 L) 387 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® SAE 75W-140 Synthetic Rear Axle Lubricant (U.S.) Motorcraft® SAE 75W-140 Synthetic Rear Axle Lubricant / Lubrifiant synthétique pour pont arrière SAE 75W-140 Motorcraft® (Canada) XY-75W140-QL (U.S.) CXY-75W140-1L (Canada) WSL-M2C192-A Rear Axle Capacities Variant Quantity Two wheel drive. 1.9 qt (1.8 L) Four wheel drive. 1.7 qt (1.6 L) Materials Name Specification Motorcraft® SAE 75W-85 Premium Synthetic Hypoid Gear Lubricant (U.S.) Motorcraft® SAE 75W-85 Premium Synthetic Hypoid Gear Lubricant / Huile synthétique de haute qualité pour engrenages hypoïdes SAE 75W-85 Motorcraft® (Canada) XY-75W85-QL (U.S. & Canada) WSS-M2C942-A Washer Reservoir Capacities Variant Quantity All. Fill as required. 388 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® Premium Windshield Wash Concentrate with Bitterant (U.S.) Motorcraft® Premium Quality Windshield Washer Fluid / Liquide lave-glace de haute qualité Motorcraft® (Canada) ZC-32-B2 (U.S.) CXC-37-A/B/D/F (Canada) • • • CAPACITIES AND SPECIFICATIONS - 3.0L WSS-M14P19-A Reduced engine performance. Reduced fuel economy. Reduced brake performance. Air Conditioning System Use oil and fluid that meets the defined specification and viscosity grade. If you do not use oil and fluid that meets the defined specification and viscosity grade, it could result in: • Component damage not covered by the vehicle warranty. • Longer engine cranking periods. • Increased emission levels. WARNING: The air conditioning refrigerant system contains refrigerant under high pressure. Only qualified personnel should service the air conditioning refrigerant system. Opening the air conditioning refrigerant system can cause personal injury. Capacities Variant Refrigerant Refrigerant Oil All. 35 oz (0.99 kg) 5.92 fl oz (175 ml) 389 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification R-1234yf Refrigerant (U.S.) R-1234yf Refrigerant / Frigorigène R-1234yf (Canada) YN-33-A (U.S.) HS7Z-19B519-BA (Canada) Motorcraft® R-1234yf Refrigerant PAG Oil (U.S.) Motorcraft® R-1234yf Refrigerant PAG Oil / Huile PAG pour frigorigène R-1234yf Motorcraft® (Canada) YN-35 (U.S. & Canada) WSS-M17B21-A WSS-M2C300-A2 Automatic Transmission Note: Automatic transmissions that require MERCON® ULV transmission fluid should only use MERCON® ULV transmission fluid. The use of any other fluid may cause transmission damage. Capacities Variant Quantity All. 1 Approximate 12.6 qt (11.9 L) 1 dry fill capacity. Actual amount may vary during fluid changes. Materials Name Specification Motorcraft® MERCON® ULV Automatic Transmission Fluid (U.S.) Motorcraft® MERCON® ULV Automatic Transmission Fluid / MERCON® ULV huile pour boîtes automatique Motorcraft® (Canada) XT-12-QULV (U.S. & Canada) WSS-M2C949-AMERCON® ULV 390 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Engine Coolant Capacities Variant Quantity All. 18.0 qt (17 L) Materials Name Specification Motorcraft® Yellow Prediluted Antifreeze/Coolant (U.S.) Motorcraft® Yellow Prediluted Antifreeze/Coolant / Antigel/liquide de refroidissement prédilué jaune Motorcraft® (Canada) VC-13DL-G (U.S.) CVC-13DL-G (Canada) WSS-M97B57-A2 Engine Oil E276075 An oil that displays this symbol conforms to current engine, emission system and fuel economy performance standards of ILSAC. E142732 We recommend Motorcraft® motor oil for your vehicle. If Motorcraft® oil is not available, use motor oils of the recommended viscosity grade that meet API SN PLUS requirements and display the API Certification Mark for gasoline engines. 391 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Capacities Variant Including the Oil Filter All. 6.0 qt (5.7 L) Materials Name Specification Engine Oil - SAE 5W-30 - Synthetic Blend Motor Oil (U.S.) Engine Oil - SAE 5W-30 - Super Premium Motor Oil / Huile moteur de très haute qualité SAE 5W-30 Motorcraft® (Canada) XO-5W30-Q1SP (U.S.) CXO-5W30-LSP6 (Canada) WSS-M2C946-B1 Alternative Engine Oil for Extremely Cold Climates To improve engine cold start performance, we recommend that you use the following alternative engine oil in extremely cold climates, where the ambient temperature reaches -22.0°F (-30°C) or below. Materials Name Specification Engine Oil - SAE 0W-30 WSS-M2C953-B1 392 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications E240523 Fuel Tank Capacities Variant Quantity All. 20.2 gal (76.5 L) Grease Materials Name Specification Motorcraft® Premium Long-Life Grease (U.S.) Motorcraft® Premium Long-Life Grease / Graisse longue durée de qualité première Motorcraft® (Canada) XG-1-E1 (U.S. & Canada) ESA-M1C75-B Motorcraft® Multi-Purpose Grease Spray (U.S.) Motorcraft® Multi-Purpose Grease Spray / Graisse tout usage en aérosol Motorcraft® (Canada) XL-5-A (U.S. & Canada) ESB-M1C93-B Hydraulic Brake System 393 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid (U.S.) Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid / Liquide de frein automobile haute performance DOT 4 LV Motorcraft® (Canada) PM-20 (U.S. & Canada) WSS-M6C65-A2 Note: We recommend using DOT 4 Low Viscosity (LV) High Performance Brake Fluid or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended fluid may cause reduced brake performance and not meet our performance standards. Keep brake fluid clean and dry. Contamination with dirt, water, petroleum products or other materials may result in brake system damage and possible failure. Locks Materials Name Specification Motorcraft® Penetrating and Lock Lubricant (U.S.) Motorcraft® Penetrating Fluid / Liquide dégrippant Motorcraft® (Canada) XL-1 (U.S.) CXC-51-A (Canada) - Transfer Case Capacities Variant Quantity All. 1.1 qt (1 L) 394 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® MERCON® LV Automatic Transmission Fluid (U.S.) Motorcraft® MERCON® LV Automatic Transmission Fluid / Huile pour boîte automatique MERCON® LV Motorcraft® (Canada) XT-10-QLVC (U.S.) CXT-10-LV6 (Canada) MERCON® LV WSS-M2C938-A Front Axle Capacities Variant Quantity Four wheel drive. 0.6 qt (0.6 L) Materials Name Specification Motorcraft® SAE 75W-140 Synthetic Rear Axle Lubricant (U.S.) Motorcraft® SAE 75W-140 Synthetic Rear Axle Lubricant / Lubrifiant synthétique pour pont arrière SAE 75W-140 Motorcraft® (Canada) XY-75W140-QL (U.S.) CXY-75W140-1L (Canada) WSL-M2C192-A Rear Axle Capacities Variant Quantity All. 1.9 qt (1.8 L) 395 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® SAE 75W-85 Premium Synthetic Hypoid Gear Lubricant (U.S.) Motorcraft® SAE 75W-85 Premium Synthetic Hypoid Gear Lubricant / Huile synthétique de haute qualité pour engrenages hypoïdes SAE 75W-85 Motorcraft® (Canada) XY-75W85-QL (U.S. & Canada) WSS-M2C942-A Washer Reservoir Capacities Variant Quantity All. Fill as required. Materials Name Specification Motorcraft® Premium Windshield Wash Concentrate with Bitterant (U.S.) Motorcraft® Premium Quality Windshield Washer Fluid / Liquide lave-glace de haute qualité Motorcraft® (Canada) ZC-32-B2 (U.S.) CXC-37-A/B/D/F (Canada) WSS-M14P19-A If you do not use oil and fluid that meets the defined specification and viscosity grade, it could result in: • Component damage not covered by the vehicle warranty. • Longer engine cranking periods. • Increased emission levels. • Reduced engine performance. • Reduced fuel economy. • Reduced brake performance. CAPACITIES AND SPECIFICATIONS - 3.3L, GASOLINE Use oil and fluid that meets the defined specification and viscosity grade. 396 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Air Conditioning System under high pressure. Only qualified personnel should service the air conditioning refrigerant system. Opening the air conditioning refrigerant system can cause personal injury. WARNING: The air conditioning refrigerant system contains refrigerant Capacities Variant Refrigerant Refrigerant Oil All. 35 oz (0.99 kg) 5.92 fl oz (175 ml) Materials Name Specification R-1234yf Refrigerant (U.S.) R-1234yf Refrigerant / Frigorigène R-1234yf (Canada) YN-33-A (U.S.) HS7Z-19B519-BA (Canada) Motorcraft® R-1234yf Refrigerant PAG Oil (U.S.) Motorcraft® R-1234yf Refrigerant PAG Oil / Huile PAG pour frigorigène R-1234yf Motorcraft® (Canada) YN-35 (U.S. & Canada) WSS-M17B21-A WSS-M2C300-A2 Automatic Transmission Note: Automatic transmissions that require MERCON® ULV transmission fluid should only use MERCON® ULV transmission fluid. The use of any other fluid may cause transmission damage. Capacities Variant Quantity All. 1 Approximate 12.6 qt (11.9 L) 1 dry fill capacity. Actual amount may vary during fluid changes. 397 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® MERCON® ULV Automatic Transmission Fluid (U.S.) Motorcraft® MERCON® ULV Automatic Transmission Fluid / MERCON® ULV huile pour boîtes automatique Motorcraft® (Canada) XT-12-QULV (U.S. & Canada) WSS-M2C949-AMERCON® ULV Engine Coolant Capacities Variant Quantity All. 14.2 qt (13.4 L) Materials Name Specification Motorcraft® Yellow Prediluted Antifreeze/Coolant (U.S.) Motorcraft® Yellow Prediluted Antifreeze/Coolant / Antigel/liquide de refroidissement prédilué jaune Motorcraft® (Canada) VC-13DL-G (U.S.) CVC-13DL-G (Canada) WSS-M97B57-A2 398 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Engine Oil E275759 An oil that displays this symbol conforms to current engine, emission system and fuel economy performance standards of ILSAC. E142732 We recommend Motorcraft® motor oil for your vehicle. If Motorcraft® oil is not available, use motor oils of the recommended viscosity grade that meet API SN PLUS requirements and display the API Certification Mark for gasoline engines. Capacities Variant Including the Oil Filter All. 6.0 qt (5.7 L) Materials Name Specification Engine Oil - SAE 5W-20 - Synthetic Blend Motor Oil (U.S.) Engine Oil - SAE 5W-20 - Super Premium Motor Oil / Huile moteur de très haute qualité SAE 5W-20 Motorcraft® (Canada) XO-5W20-Q1SP (U.S.) CXO-5W20-LSP6 (Canada) WSS-M2C945-B1 399 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Alternative Engine Oil for Extremely Cold Climates we recommend that you use the following alternative engine oil in extremely cold climates, where the ambient temperature reaches -22.0°F (-30°C) or below. To improve engine cold start performance, Materials Name Specification Engine Oil - SAE 0W-20 - Synthetic Blend Motor Oil (U.S.) (Canada) XO-0W20-Q1SP (U.S.) WSS-M2C947-B1 E240522 Fuel Tank Capacities Variant Quantity All. 20.2 gal (76.5 L) Grease 400 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® Premium Long-Life Grease (U.S.) Motorcraft® Premium Long-Life Grease / Graisse longue durée de qualité première Motorcraft® (Canada) XG-1-E1 (U.S. & Canada) ESA-M1C75-B Motorcraft® Multi-Purpose Grease Spray (U.S.) Motorcraft® Multi-Purpose Grease Spray / Graisse tout usage en aérosol Motorcraft® (Canada) XL-5-A (U.S. & Canada) ESB-M1C93-B Hydraulic Brake System Materials Name Specification Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid (U.S.) Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid / Liquide de frein automobile haute performance DOT 4 LV Motorcraft® (Canada) PM-20 (U.S. & Canada) WSS-M6C65-A2 Note: We recommend using DOT 4 Low Viscosity (LV) High Performance Brake Fluid or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended fluid may cause reduced brake performance and not meet our performance standards. Keep brake fluid clean and dry. Contamination with dirt, water, petroleum products or other materials may result in brake system damage and possible failure. Locks 401 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® Penetrating and Lock Lubricant (U.S.) Motorcraft® Penetrating Fluid / Liquide dégrippant Motorcraft® (Canada) XL-1 (U.S.) CXC-51-A (Canada) - Transfer Case Capacities Variant Quantity All. 1.1 qt (1 L) Materials Name Specification Motorcraft® MERCON® LV Automatic Transmission Fluid (U.S.) Motorcraft® MERCON® LV Automatic Transmission Fluid / Huile pour boîte automatique MERCON® LV Motorcraft® (Canada) XT-10-QLVC (U.S.) CXT-10-LV6 (Canada) MERCON® LV WSS-M2C938-A Front Axle Capacities Variant Quantity Four wheel drive. 0.6 qt (0.6 L) 402 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® SAE 75W-140 Synthetic Rear Axle Lubricant (U.S.) Motorcraft® SAE 75W-140 Synthetic Rear Axle Lubricant / Lubrifiant synthétique pour pont arrière SAE 75W-140 Motorcraft® (Canada) XY-75W140-QL (U.S.) CXY-75W140-1L (Canada) WSL-M2C192-A Rear Axle Capacities Variant Quantity All. 1.7 qt (1.6 L) Materials Name Specification Motorcraft® SAE 75W-85 Premium Synthetic Hypoid Gear Lubricant (U.S.) Motorcraft® SAE 75W-85 Premium Synthetic Hypoid Gear Lubricant / Huile synthétique de haute qualité pour engrenages hypoïdes SAE 75W-85 Motorcraft® (Canada) XY-75W85-QL (U.S. & Canada) WSS-M2C942-A Washer Reservoir Capacities Variant Quantity All. Fill as required. 403 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® Premium Windshield Wash Concentrate with Bitterant (U.S.) Motorcraft® Premium Quality Windshield Washer Fluid / Liquide lave-glace de haute qualité Motorcraft® (Canada) ZC-32-B2 (U.S.) CXC-37-A/B/D/F (Canada) • • • • CAPACITIES AND SPECIFICATIONS - 3.3L, HYBRID ELECTRIC VEHICLE (HEV) WSS-M14P19-A Increased emission levels. Reduced engine performance. Reduced fuel economy. Reduced brake performance. Air Conditioning System Use oil and fluid that meets the defined specification and viscosity grade. WARNING: The air conditioning refrigerant system contains refrigerant under high pressure. Only qualified personnel should service the air conditioning refrigerant system. Opening the air conditioning refrigerant system can cause personal injury. If you do not use oil and fluid that meets the defined specification and viscosity grade, it could result in: • Component damage not covered by the vehicle warranty. • Longer engine cranking periods. Capacities Variant Refrigerant Refrigerant Oil All. 35 oz (0.99 kg) 8.62 fl oz (255 ml) 404 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification R-1234yf Refrigerant (U.S.) R-1234yf Refrigerant / Frigorigène R-1234yf (Canada) YN-33-A (U.S.) HS7Z-19B519-BA (Canada) WSS-M17B21-A Motorcraft® R-1234yf Refrigerant POE Oil (U.S.) Motorcraft® R-1234yf Refrigerant POE Oil / Huile POE pour frigorigène R-1234yf Motorcraft® (Canada) YN-34 (U.S. & Canada) WSS-M2C31-B2 Automatic Transmission Note: Automatic transmissions that require MERCON® ULV transmission fluid should only use MERCON® ULV transmission fluid. The use of any other fluid may cause transmission damage. Capacities Variant Quantity All. 1 Approximate 13.7 qt (13 L) 1 dry fill capacity. Actual amount may vary during fluid changes. Materials Name Specification Motorcraft® MERCON® ULV Automatic Transmission Fluid (U.S.) Motorcraft® MERCON® ULV Automatic Transmission Fluid / MERCON® ULV huile pour boîtes automatique Motorcraft® (Canada) XT-12-QULV (U.S. & Canada) WSS-M2C949-AMERCON® ULV 405 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Engine Coolant Capacities Variant Quantity Engine. 15.2 qt (14.4 L) HEV low temperature cooling loop (battery and electric motor electronics). 4.6 qt (4.4 L) Materials Name Specification Motorcraft® Yellow Prediluted Antifreeze/Coolant (U.S.) Motorcraft® Yellow Prediluted Antifreeze/Coolant / Antigel/liquide de refroidissement prédilué jaune Motorcraft® (Canada) VC-13DL-G (U.S.) CVC-13DL-G (Canada) WSS-M97B57-A2 Engine Oil E275759 An oil that displays this symbol conforms to current engine, emission system and fuel economy performance standards of ILSAC. E142732 We recommend Motorcraft® motor oil for your vehicle. If Motorcraft® oil is not available, use motor oils of the recommended viscosity grade that meet API SN PLUS requirements and display the API Certification Mark for gasoline engines. 406 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Capacities Variant Including the Oil Filter All. 6.0 qt (5.7 L) Materials Name Specification Engine Oil - SAE 5W-20 - Synthetic Blend Motor Oil (U.S.) Engine Oil - SAE 5W-20 - Super Premium Motor Oil / Huile moteur de très haute qualité SAE 5W-20 Motorcraft® (Canada) XO-5W20-Q1SP (U.S.) CXO-5W20-LSP6 (Canada) WSS-M2C945-B1 Alternative Engine Oil for Extremely Cold Climates To improve engine cold start performance, we recommend that you use the following alternative engine oil in extremely cold climates, where the ambient temperature reaches -22.0°F (-30°C) or below. Materials Name Specification Engine Oil - SAE 0W-20 - Synthetic Blend Motor Oil (U.S.) (Canada) XO-0W20-Q1SP (U.S.) WSS-M2C947-B1 407 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications E240522 Fuel Tank Capacities Variant Quantity All. 18.0 gal (68.1 L) Grease Materials Name Specification Motorcraft® Premium Long-Life Grease (U.S.) Motorcraft® Premium Long-Life Grease / Graisse longue durée de qualité première Motorcraft® (Canada) XG-1-E1 (U.S. & Canada) ESA-M1C75-B Motorcraft® Multi-Purpose Grease Spray (U.S.) Motorcraft® Multi-Purpose Grease Spray / Graisse tout usage en aérosol Motorcraft® (Canada) XL-5-A (U.S. & Canada) ESB-M1C93-B Hydraulic Brake System 408 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid (U.S.) Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid / Liquide de frein automobile haute performance DOT 4 LV Motorcraft® (Canada) PM-20 (U.S. & Canada) WSS-M6C65-A2 Note: We recommend using DOT 4 Low Viscosity (LV) High Performance Brake Fluid or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended fluid may cause reduced brake performance and not meet our performance standards. Keep brake fluid clean and dry. Contamination with dirt, water, petroleum products or other materials may result in brake system damage and possible failure. Locks Materials Name Specification Motorcraft® Penetrating and Lock Lubricant (U.S.) Motorcraft® Penetrating Fluid / Liquide dégrippant Motorcraft® (Canada) XL-1 (U.S.) CXC-51-A (Canada) - Transfer Case Capacities Variant Quantity All. 1.1 qt (1 L) 409 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® MERCON® LV Automatic Transmission Fluid (U.S.) Motorcraft® MERCON® LV Automatic Transmission Fluid / Huile pour boîte automatique MERCON® LV Motorcraft® (Canada) XT-10-QLVC (U.S.) CXT-10-LV6 (Canada) MERCON® LV WSS-M2C938-A Front Axle Capacities Variant Quantity Four wheel drive. 0.6 qt (0.6 L) Materials Name Specification Motorcraft® SAE 75W-140 Synthetic Rear Axle Lubricant (U.S.) Motorcraft® SAE 75W-140 Synthetic Rear Axle Lubricant / Lubrifiant synthétique pour pont arrière SAE 75W-140 Motorcraft® (Canada) XY-75W140-QL (U.S.) CXY-75W140-1L (Canada) WSL-M2C192-A Rear Axle Capacities Variant Quantity All. 1.9 qt (1.8 L) 410 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Capacities and Specifications Materials Name Specification Motorcraft® SAE 75W-85 Premium Synthetic Hypoid Gear Lubricant (U.S.) Motorcraft® SAE 75W-85 Premium Synthetic Hypoid Gear Lubricant / Huile synthétique de haute qualité pour engrenages hypoïdes SAE 75W-85 Motorcraft® (Canada) XY-75W85-QL (U.S. & Canada) WSS-M2C942-A Washer Reservoir Capacities Variant Quantity All. Fill as required. Materials Name Specification Motorcraft® Premium Windshield Wash Concentrate with Bitterant (U.S.) Motorcraft® Premium Quality Windshield Washer Fluid / Liquide lave-glace de haute qualité Motorcraft® (Canada) ZC-32-B2 (U.S.) CXC-37-A/B/D/F (Canada) BULB SPECIFICATION CHART Replacement bulbs are specified in the chart below. Headlamp bulbs must be marked with an authorized D.O.T. marking for North America to make sure they have the proper lamp performance, light brightness, light pattern and safe visibility. The correct bulbs will not damage the lamp assembly or void the lamp assembly warranty and will provide quality bulb illumination time. 411 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing WSS-M14P19-A Capacities and Specifications Exterior Lamps Lamp Specification Power (Watt) Front side marker lamps. LED. LED. Front signature lamps. LED. LED. Front direction indicator. LED. LED. Daytime running lamps. LED. LED. Headlamp low beam. LED. LED. Headlamp high beam. LED. LED. Front fog lamps. LED. LED. Side direction indicator. LED. LED. Rear side marker lamp. LED. LED. Brake and rear lamp. LED. LED. Central high mounted brake lamp. LED. LED. 3757NAK, PY27/7W 27 Reversing lamps. Rear direction indicator. W21W 21 License plate lamp. W5W 5 Note: LED lamps are not serviceable. See an authorized dealer if they fail. Interior Lamps Lamp Specification Power (Watt) LED. LED. All interior lamps. Note: LED lamps are not serviceable. See an authorized dealer if they fail. 412 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Network Connectivity 3. Select the option for vehicle details. 4. Select the option to activate or deactivate your vehicle. 5. Switch the ignition on. 6. Make sure that the name on the screen matches the name shown in your FordPass account. 7. Confirm the association of your vehicle with your FordPass account. CONNECTING THE VEHICLE TO A MOBILE NETWORK About the Modem The modem allows you to connect your vehicle to the Internet to use when you are on the road. If you enable the modem using the FordPass app, you can access the following services: • Locating and remotely starting, locking and unlocking your vehicle. See the information in FordPass app. • Automatic system updates. Enabling the Modem Using the Touchscreen Select the settings option on the feature bar. E280315 1. Select FordPass Connect. 2. Select Connectivity Settings. 3. Switch Connectivity Features on. 4. Switch Send vehicle data on. Note: To disable the modem, perform the steps in reverse order. Enabling the Modem Using FordPass 1. Open the FordPass app on your device and log in. 2. Select your vehicle. 413 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Network Connectivity NETWORK CONNECTIVITY – TROUBLESHOOTING Wi-Fi Network Symptom I cannot connect to a Wi-Fi network. Possible Cause and Resolution – – – Password error. • Enter the correct network password. Weak network signal. • Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. Multiple access points in range with the same SSID. • Use a unique name for your SSID,. Do not use the default name unless it contains a unique identifier, for example as part of the MAC address. The Wi-Fi connection – disconnects after successful connection. Weak network signal. • Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. I am close to a Wi-Fi hotspot – but the network signal strength is weak. Obstructed network signal. • If your vehicle has a heated windshield, position your vehicle so that the windshield is not facing the Wi-Fi hotspot. • If your vehicle has metallic tinting on the windows but not on the windshield, position your vehicle so that the windshield is facing the Wi-Fi hotspot or open the windows that are facing the hotspot. • If your vehicle has metallic tinting on the windows and the windshield, open the windows that are facing the hotspot. • If your vehicle is in a garage and you have the garage door closed, open the garage door. I cannot see a network in the – list of available networks that I expect to see. Hidden network. • Make the network visible and try again. 414 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Network Connectivity Symptom Possible Cause and Resolution I cannot see the Wi-Fi – Hotspot name when I search for Wi-Fi networks on my cell phone or other device. System limitation. • Make sure Wi-Fi hotspot visibility is on. • The system does not provide a Wi-Fi hotspot at this time. Software downloads take too long. Weak network signal • Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. Wi-Fi hotspot in high demand or has a slow Internet connection. • Use an more reliable Wi-Fi hotspot. – – The system seems to connect to a Wi-Fi network and the signal strength is excellent but the software does not update. – – No software update available. Wi-Fi network requires a subscription or acceptance of terms and conditions. • Test the connection using another device. If the network requires a subscription or acceptance of terms and conditions, contact the network service provider. Mobile Network Symptom I cannot confirm association – with FordPass when trying to enable the modem. – Possible Cause and Resolution Modem is not enabled. • Enable the modem through FordPass. Weak network signal. • Move your vehicle closer to a place where the network signal is not obstructed. 415 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Wi-Fi Hotspot 2. If the portal does not open on your device, open a website and it redirects to the vehicle network carrier’s portal. Note: Secure websites do not redirect. CREATING A WI-FI HOTSPOT You can create a Wi-Fi hotspot in your vehicle and allow devices to connect to it for access to the Internet. Note: If you have an active plan, the system does not redirect to the vehicle network carrier’s portal when you connect a device. Visit the vehicle network carrier’s website to purchase more data. Press the button to enter the settings menu. 1. Select Connectivity Features. 2. Select Vehicle Hotspot. Note: The vehicle hotspot default setting is on. Note: If data usage information is available in the vehicle hotspot menu, it is approximate. 3. Select Settings. 4. Select Wi-Fi visibility. Note: The Wi-Fi Visibility default setting is on. Note: If you carry out a master reset, the system does not remove your vehicle from your vehicle network carrier’s account. To remove your vehicle from the account, contact your vehicle network carrier. Finding the Wi-Fi Hotspot Name and Password Note: The vehicle network carrier provides Vehicle Hotspot services, subject to your vehicle network carrier agreement, coverage and availability. Press the button to enter the settings menu. CHANGING THE WI-FI HOTSPOT NAME OR PASSWORD 1. Select Connectivity Features. 2. Select Vehicle Hotspot. 3. Select Settings. Note: The SSID is the hotspot name. Press the button to enter the settings menu. 4. Scroll to Hide password. 5. Uncheck the box. 1. 2. 3. 4. 5. 6. 7. 8. 9. Connecting a Device to the Wi-Fi Hotspot 1. On your device, turn on Wi-Fi and select the hotspot from the list of available Wi-Fi networks. 2. When prompted, enter the password. Purchasing a Data Plan 1. Connect a device to the hotspot. Note: The vehicle network carrier’s portal opens on your device. 416 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Select Connectivity Features. Select Vehicle Hotspot. Select Settings. Select SSID: ___. Enter your required SSID. Select Done. Select Password: ___. Enter your required password. Select Done. Audio System Note: Listening to loud audio for long periods of time could damage your hearing. GENERAL INFORMATION Radio Frequencies and Reception Factors Radio Reception Factors Distance and strength The further you travel from an AM or FM station, the weaker the signal and the weaker the reception. Terrain Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with the reception. Station overload When you pass a ground-based broadcast repeating tower, a stronger signal may overtake a weaker one and result in the audio system muting. Note: Depending on your vehicle option package, the controls may look different from what you see here. AUDIO UNIT Note: Some features, such as satellite radio, may not be available in your location. Check with an authorized dealer. WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Note: The touchscreen system controls most of the audio features. Adjusting the Volume E286496 E265373 Turn to adjust the volume. 417 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Audio System Changing Radio Stations In satellite radio mode, press and release to select the next or previous satellite radio station. If you select a specific category, such as jazz, rock or news, press to find the next or previous station in that category. DIGITAL RADIO (IF EQUIPPED) Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts, where available, in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com. E265696 In radio mode, turn to search through the radio frequency band. In satellite radio mode, turn to find the previous or next available satellite radio station. Switching the Audio Unit On and Off When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the HD Radio logo on your screen. When this logo is available, you may also see Title and Artist fields on-screen. Press and release the button. Using Seek, Fast Forward and Reverse The multicast indicator appears in FM mode, only, if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations, HD2 through HD7, are only available digitally. In radio mode, select a frequency band and press and release either button. The system stops at the first station it finds in that direction. 418 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Audio System When HD Radio broadcasts are active, you can access the following functions: • Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal. Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area. HD Radio Reception and Station Troubleshooting Potential reception issues Reception area If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. Station blending When the system first receives a station, aside from HD2HD7 multicast stations, it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound. In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for the accuracy of all audio streams and data fields. 419 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Audio System Potential station issues Issues Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Cause Action This is poor time alignment No action required. This is a by the radio broadcaster. broadcast issue. Sound fading or blending in The radio is shifting between No action required. The and out. analog and digital audio. reception issue may clear up as you continue to drive. There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune. The digital multicast is not No action required. This is available until the HD Radio normal behavior. Wait until broadcast is decoded. Once the audio is available. decoded, the audio is available. Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune. The previously stored No action required. The multicast preset or direct station is not available in tune is not available in your your current location. current reception area. Text information does not match currently playing audio. Data service issue by the radio broadcaster. Fill out the station issue form at website listed 1 below. There is no text information Data service issue by the shown for currently selected radio broadcaster. frequency. Fill out the station issue form at website listed below. 1 1 http://hdradio.com/stations/feedback HD Radio Technology manufactured under license from iBiquity Digital Corporation and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of DTS Ford Motor Company and DTS are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion. SATELLITE RADIO (IF EQUIPPED) SiriusXM® Satellite Radio broadcasts a variety of music, news, sports, weather, traffic and entertainment satellite radio channels. For more information and a complete list of SiriusXM satellite radio channels, visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SiriusXM at 1-888-539-7474. 420 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Audio System Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License. Satellite Radio Reception Factors Potential satellite radio reception issues Antenna obstructions For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other material as far away from the antenna as possible. Terrain Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. Station overload When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Satellite radio signal interfer- Your display may show ACQUIRING . . . to indicate the ence interference and the audio system may mute. SiriusXM satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SiriusXM satellite radio system includes hardware and a limited subscription term, which begins on the date of sale or lease of your vehicle. See an authorized dealer for availability. SiriusXM Satellite Radio Service Note: SiriusXM reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes. For more information on extended subscription terms (a service fee is required), the online media player and a complete list of SiriusXM satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SiriusXM at 1-888-539-7474. Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. When in satellite radio mode, tune to channel 0. E208625 421 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Audio System Troubleshooting Message Condition Action Acquiring… Radio requires more than two seconds to produce audio for the selected channel. Satellite antenna fault There is an internal module If this message does not clear shortly, or with an ignior system failure present. tion key cycle, your receiver may have a fault. See an authorized dealer for service. SIRIUS system failure No action required. This message should disappear shortly. Invalid Channel The channel is no longer available. Tune to another channel or choose another preset. Unsubscribed Channel Your subscription does not include this channel. Contact SiriusXM at 1-888539-7474 to subscribe to the channel, or tune to another channel. No Signal The signal is lost from the SiriusXM satellite or SiriusXM tower to your vehicle antenna. The signal is blocked. When you move into an open area, the signal should return. Updating… Update of channel programming in progress. No action required. The process may take up to three minutes. Questions? Call Your satellite service is no longer available. Contact SiriusXM at 1-888539-7474 to resolve subscription issues. 1-888-539-7474 None found Check Channel Guide Subscription Updated All the channels in the Use the channel guide to selected category are either turn off the Lock or Skip skipped or locked. function on that station. SiriusXM has updated the channels available for your vehicle. 422 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing No action required. Audio System USB PORT WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. USB ports may be on the instrument panel or center console. E285280 The USB port allows you to plug in media playing devices, memory sticks and charge devices. Note: We recommend using only USB-IF certified cables and adapters. Non-certified cables and adapters may not work. 423 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Using the Touchscreen GENERAL INFORMATION WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. E293823 About SYNC The system allows you to interact with the entertainment, information and communication systems on your vehicle using voice commands and a touchscreen. The system provides easy interaction with audio, phone, navigation, mobile apps and settings. A Status bar. B Home screen. C Clock. See Settings (page 454). D Outside air temperature. E Feature bar. Status Bar Cell phone microphone muted. Note: You can switch the system on and use it for up to an hour without switching the ignition on. Audio system muted. Note: You can use the system after you switch the ignition off for up to 10 minutes or until you open a door. Software update installed. Note: For your safety, some features are speed-dependent. Their use is limited to when your vehicle speed is less than 3 mph (5 km/h). Wi-Fi connected. Cell phone roaming. Text message received. 424 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Automatic crash notification system off. Note: The USB drive needs to be empty and meet the minimum requirements detailed on the website. Cell phone network signal strength. 4. Follow the instructions provided to download the update to the USB drive. Installing an Update Feature Bar Note: You can use the system when an installation is in progress. Select to use the radio, a USB, a media player or a Bluetooth E100027 device. See Entertainment (page 432). 1. Disconnect all other USB devices from the USB ports. 2. Connect the USB drive with the update to a USB port. Note: Installation starts automatically within 10 minutes. Select to adjust climate settings See Climate (page 442). E283811 Select to make calls and access the phonebook on your cell phone. See Phone (page 444). Updating the System Using a Wi-Fi Network Connection Select to use the navigation system. See Navigation (page 446). Connecting to a Wi-Fi Network Select the settings option on the feature bar. Select to search for and use compatible apps on your iOS or Android device. See Apps (page E280315 See Cleaning the Interior (page 336). 1. Select Automatic Updates. 2. Select System Wi-Fi. 3. Switch System Wi-Fi on. 4. Select Available Wi-Fi Networks. 5. Select an available Wi-Fi network. Note: Enter the network password to connect to a secure network. Updating the System Switching Automatic System Updates On 451). Select to adjust system settings. See Settings (page 454). E280315 Cleaning the Touchscreen Updating the System Using a USB Drive Select the settings option on the feature bar. Downloading an Update E280315 1. Select Automatic Updates. 2. Switch Automatic System Updates on. 1. Go to the SYNC update page on the local Ford website. 2. Download the update. Note: The website notifies you if an update is available. The system is now set to check for and receive system updates when it is connected to a Wi-Fi network. 3. Insert a USB drive into your computer. 425 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Note: You can use the system when a download is in progress. E142599 Note: If the system is disconnected from the Wi-Fi network when a download is in progress, the download continues the next time the system is connected to a Wi-Fi network. Press the voice control button on the steering wheel and wait for the voice prompt. Note: Press the voice control button again to interrupt a voice prompt and begin speaking. Note: Turn the volume control when a voice prompt plays to adjust the volume. Additional Information and Assistance Note: Press and hold the voice control button on the steering wheel to use Siri on your iOS device. For additional information and assistance, we recommend that you contact an authorized dealer or refer to the local Ford website. The following voice commands are designed to help you from any screen: • List of Commands • Help USING VOICE RECOGNITION The following tables list some of the more frequently used voice commands. For a complete list of voice commands, refer to our website. The system allows you to interact with the entertainment, information and communication systems on your vehicle using voice commands. This allows you to keep your hands on the steering wheel and focus on what is in front of you. General Voice Command ___ List of Commands Cancel ___ Help Description Cancel an active voice session. Get a list of voice commands for a specific feature. Go back Return to the previous screen. Main Menu Go to the main menu. Next Page Go to the next page. Previous Page Go to the previous page. 1 Add 1 Get a list of voice commands for a specific feature. the name of the feature to the command. 426 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing 1 SYNC™ 3 Entertainment Audio Source Voice Command Description Radio Use the radio. CD Player Use the CD player. Bluetooth Stereo Use a Bluetooth device. USB Use a USB or media player. Radio Voice Command AM AM ___ Sirius Channel ___ FM FM ___ Description Listen to AM radio. Tune to a specific AM frequency. Listen to SiriusXM radio. 1 2 Listen to FM radio. Tune to a specific FM frequency. 1 Add 1 the radio frequency to two decimal places to the command. can say the Sirius channel name or number such as "Sirius Channel 16" or " Sirius Channel The Pulse". 2 You 427 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 USB and Media Player Voice Command Description Play Album ___ Play Artist ___ Play Genre ___ Play Playlist ___ 1 Play your music by category. Play Song ___ Play Audiobook ___ Play Podcast ___ Browse All Albums Browse All Artists Browse All Audiobooks Browse All Genres Browse music on a USB device. Browse All Playlists Browse All Podcasts Browse All Songs Browse Album ___ Browse Artist ___ Browse Audiobook ___ Browse Genre ___ Browse your music by category on a USB device. 1 Browse Playlist ___ Browse Podcast ___ 1 Add an album name, artist name, audiobook name, genre name, playlist name, podcast name or track name to the command. Say the name exactly as it appears on your device. ___ is a dynamic listing, meaning that for climate voice commands it can be the desired degrees for the temperature setting. Climate (If Equipped) You can control the temperature of the vehicle using voice commands. 428 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 To adjust the temperature, say: Voice command Set Temperature ___ Description Adjust the temperature between 60–85°F (15.5–29.5°C). Phone Voice Command Description Pair Phone Pair a cell phone or Bluetooth enabled device. Redial Redial the last number that you dialed. Dial ___ Call ___ Call ___ ___ 1 Dial a number. Call a specific contact from your phonebook. 2 Call a specific contact from your phonebook at a 3 specific location. Listen to Message Listen to a text message. Listen to Message ___ Listen to a specific text message from a list of text messages. Reply to Message Reply to the last text message. 1 Add the number you want to dial to the command. 2 Add a contact name from your phonebook to the command. Say the first and last name of your contact exactly as it appears on your device. 3 Add a contact name and location from your phonebook to the command. Say the first and last name of your contact exactly as it appears on your device. 429 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Navigation (If Equipped) Setting a Destination Voice Command Description Find an Address Enter a destination address. When prompted, provide the house number, the street and city. Find a Place Search for a point of interest by name or by category. Find the Next ___ Find a POI Category 1 Search for a nearby point of interest by category. 1 Search for a point of interest category. Drive Home Set your saved home address as your destination. Drive to Work Set your saved place of work as your destination. Show Previous Destinations Display and select from a list of previous destinations. Show Favorites Display and select from a list of favorite destinations. 1 Add a point of interest category or the name of a major brand or chain to the command. Route Guidance Voice Command Description Cancel Route Cancel the current route. Detour Select an alternate route. Repeat Instruction Repeat the last guidance prompt. Show Route Display an overview of the route. Show Traffic Display a list of traffic events on your route. Show Map Display the map on the touchscreen. North Up Display a two-dimensional map with north toward the top of the touchscreen. Heading Up Display a two-dimensional map with the direction you are traveling toward the top of the touchscreen. Show 3D Display a three-dimensional map with the direction you are traveling toward the front. 430 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Apps General Voice Command Description Mobile Applications Start an app. The system prompts your for the app name. List Applications Get a list of apps running on your device. Find Applications Search and connect to apps running on your device. Active App Voice Command ___ Help Exit ___ 1 Add Description Get a list of voice commands for a specific app. 1 Close an app. an app name to the command. SiriusXM Traffic and Travel Link (If Equipped) Voice command Description Show Traffic Displays a list of traffic incidents. Show Weather Map Displays the current weather map. Show Fuel Prices Displays a list of fuel prices. Show 5 Day Forecast Displays the 5 day weather forecast. 431 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing 1 SYNC™ 3 Voice Settings Voice Command Description Voice Settings Go to the voice settings menu. Interaction Mode Novice Switch long voice prompts on. Interaction Mode Advanced Switch short voice prompts on. Phone Confirmation On Switch call confirmation on. The system prompts you to confirm before making a call. Phone Confirmation Off Switch call confirmation off. The system does not prompt you to confirm before making a call. Voice Command Lists On Switch the display of voice commands on. Voice Command Lists Off Switch the display of voice commands off. Automatic Blower Motor Speed Reduction ENTERTAINMENT If necessary, the system decreases the blower motor speed when you are using voice commands to reduce the amount of background noise in your vehicle. It returns to normal when you are finished. A Switching Automatic Blower Motor Speed Reduction Off E293491 Simultaneously press the A/C and recirculated air buttons. B A Audio source. Select to choose a different audio source. B Presets. Swipe left to view more presets. You can access these options using the touchscreen or voice commands. 432 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Sources Press this button to select the source of media you want to listen to. Menu Item AM FM SIRIUS 1 CD 1 USB The name of the USB that is plugged in displays here. Bluetooth Stereo Apps 1 This If you have SYNC 3 compatible apps on your connected smart phone, they display here as individual source selections. feature may not be available in all markets and requires an active subscription. Once you have entered the station's call numbers, you can select: AM/FM Radio Tuning a Station Menu Item You can use the tune or seek controls on the radio bezel to select a station. Action and Description Enter Press to begin playing the station you have entered. Menu Item Cancel Press to exit without changing the station. A pop up appears, allowing you to type in the frequency of a station. You can only enter a valid station for the source you are currently listening to. Presets To tune a station using the touchscreen, select: Direct Tune To set a new preset, tune to the station and then press and hold one of the memory preset buttons. The audio mutes briefly while the system saves the station and then returns. You can press the backspace button to delete the previously entered number. There are two preset banks available for AM and three banks for FM. To access additional presets, tap the preset button. The indicator on the preset button shows which bank of presets you are currently viewing. 433 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 SiriusXM® Satellite Radio (If Activated) For more information on extended subscription terms (a service fee is required), the online media player and a list of SiriusXM satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SiriusXM at 1-888-539-7474. Note: This feature may not be available in all markets and requires an active subscription. Note: SiriusXM reserves the unrestricted right to change, rearrange, add or delete programming. This includes canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. We are not responsible for any such programming changes. E234451 SiriusXM satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SiriusXM satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See an authorized dealer for availability. Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License. The following buttons are available for SiriusXM: Menu Item Action and Description Browse Touch this button to see a list of available stations. Direct Tune A pop-up appears, allowing you to type in the call numbers of a station. Once you enter the stations call numbers, you can select: Enter The system tunes to the station you select. Cancel You exit the pop-up and the current station continues to play. You can press the backspace button to delete the previous number. 434 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Menu Item Replay Action and Description Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you remain tuned to the current station. Changing stations erases the previous audio. When you are in replay mode, you are not able to select a different preset until you return to live audio. Pressing this button returns you to the live broadcast. Live ALERT Save the current song, artist, or team as a favorite. The system alerts you when it plays again on any channel. Selecting this button allows you to enable and edit alerts. See Settings (page 454). There are three preset banks available for SiriusXM. To access additional presets, tap the preset button. The indicator on the preset button shows which bank of presets you are currently viewing. Memory Presets To set a preset, tune to the station then press and hold one of the memory preset buttons. The audio mutes briefly while the system saves the station and returns once the station is stored. Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. See Settings (page 454). SiriusXM Satellite Radio Reception Factors and Troubleshooting Potential Reception Issues Antenna obstructions For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. Terrain Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. Station overload When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Satellite radio signal interference Your display may show ACQUIRING... to indicate the interference and the audio system may mute. 435 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Troubleshooting Tips Message Acquiring Signal Cause Action Radio requires more than two seconds to produce audio for the selected channel. Satellite antenna fault There is an internal module or system failure present. SIRIUS system failure Invalid Channel No action required. This message should disappear shortly. If this message does not clear shortly, or with an ignition key cycle, your receiver may have a fault. See an authorized dealer for service. The channel is no longer avail- Tune to another channel or able. choose another preset. Unsubscribed Channel Your subscription does not include this channel. Contact SiriusXM at 1-888539-7474 to subscribe to the channel, or tune to another channel. Satellite acquiring signal… The signal is lost from the Siri- The signal is blocked. When usXM satellite or SiriusXM you move into an open area, tower to your vehicle antenna. the signal should return. Updating… Update of channel programming in progress. No action required. The process may take up to three minutes. Questions? Call 1888-539-7474 Your satellite service is no longer available. Contact SiriusXM at 1-888539-7474 to resolve subscription issues. None found. Check channel guide. All the channels in the selected Use the channel guide or the category are either skipped or Sirius XM Settings tile to turn locked. off the Lock or Skip function on that station. SIRIUS Subscription updated SiriusXM has updated the channels available for your vehicle. No action required. Note: HD Radio broadcasts are not available in all markets. HD Radio™ Information (If Available) To activate HD radio, please see the Radio Settings in the Settings Chapter. See Settings (page 454). 436 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit: The HD logo is grey when acquiring a digital station, and then changes to orange when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen. The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. Website www.hdradio.com Note: There is also an additional feature for stations that have more than 1 HD multicast (For example, HD1 or HD2). The HD logo and Radio text appears as a button. Pressing this button allows you to cycle through all of the HD stations on that specific frequency. For example, if you are on 101.1 and it has HD1, HD2, HD3, pressing the button repeatedly causes the radio to cycle through the HD stations in a cyclic increasing order. When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen: E142616 When HD Radio broadcasts are active, you can access the following functions: Message Presets Action and Description Allows you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when the channel saves. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal. Note: As with any station you save, you cannot access the saved station if your vehicle is outside the station’s reception area. 437 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 HD Radio Reception and Station Troubleshooting Potential Reception Issues Reception area If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system changes back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. Station blending When the system first receives a station (aside from HD2HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound. In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate. Potential Station Issues Issues Cause Action Echo, stutter, skip or This is poor time alignment by No action required. This is a repeat in audio. the radio broadcaster. broadcast issue. Increase or decrease in audio volume. Sound fading or blending in and out. The radio is shifting between analog and digital audio. There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune. The digital multicast is not No action required. This is available until the HD Radio normal behavior. Wait until the broadcast is decoded. Once audio is available. decoded, the audio is available. 438 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing No action required. The reception issue may clear up as you continue to drive. SYNC™ 3 Potential Station Issues Issues Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune. Cause Action The previously stored multicast No action required. The station preset or direct tune is not is not available in your current available in your current recep- location. tion area. 1 Text information does Data service issue by the radio Fill out the station issue form. not match currently broadcaster. playing audio. There is no text Data service issue by the radio Fill out the station issue form. 1 information shown for broadcaster. currently selected frequency. 1 You can find the form here: Website http://hdradio.com/stations/feedback CD (If equipped) HD Radio Technology manufactured under license from iBiquity Digital Corporation and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of DTS. The vehicle manufacturer and DTS are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion. Once you select this option, the system returns you to the main audio screen. The current audio information appears on the screen. The following buttons are also available: Button Function Browse You can use the browse button to select a track. Repeat Select this button and a small number one displays to indicate the track is set to repeat. 439 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Button Function For MP3 CDs, this button allows you to toggle through repeat off, repeat one track (a small number one displays), and repeat current folder (a small folder displays). Shuffle Select the shuffle symbol to have the audio on the disk play in random order. Bluetooth Stereo or USB You can use the forward, reverse, pause or play buttons to control the audio playback. Bluetooth Stereo and USB allow you to access media that you store on your Bluetooth device or USB device such as music, audio books or podcasts. The following buttons are available for Bluetooth and USB: Button Function Repeat Pressing the repeat button toggles the repeat setting through three modes: repeat off (button not highlighted), repeat all (button highlighted) and repeat track (button highlighted with a small number one). Shuffle Play the tracks in random order. For some devices, SYNC 3 is able to provide 30-second skip buttons when you listen to audio books or podcasts. These buttons allow you to skip forward or backward within a track. You can use the forward, reverse, pause or play buttons to control the audio playback. To get more information about the currently playing track, press the cover art or Info button. While playing audio from a USB device you can look for certain music by selecting the following: Button Function Browse If available, displays the list of tracks in the Now Playing playlist. New Search This option, which is available under browse, allows you to play all tracks or to filter the available media into one of the below categories. Play All 440 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Button Function Playlists Artist Albums Songs Genres Podcasts Audio books Composers A-Z Jump This button allows you to choose a specific letter to view within the category you are browsing. Explore Device If available, this allows you to browse the folders and files on your USB device. Select this option to play audio from your USB device. USB Ports Apps The system supports the use of certain audio apps such as iHeartRadio through a USB or Bluetooth enabled device. Each app gives you different on-screen options depending on the app's content. See Apps (page 451). Supported Media Players, Formats and Metadata Information E211463 The system is capable of hosting nearly any digital media player, including iPod, iPhone, and most USB drives. The USB ports are in the center console or behind a small access door in the instrument panel. Supported audio formats include MP3, WMA, WAV, AAC, and FLAC. This feature allows you to plug in USB media devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature. Supported audio file extensions include MP3, WMA, WAV, M4A, M4B, AAC, and FLAC. 441 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Supported USB file systems include: FAT, exFAT, and NTFS. You can direct air through any combination of these air vents. SYNC 3 is also able to organize the media from your USB device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file. Setting the Blower Motor Speed If your indexed media files contain no information embedded in these metadata tags, SYNC 3 may classify the empty metadata tags as unknown. Setting the Temperature Touch up or down to increase or decrease the volume of air that circulates in your vehicle. Touch up or down on the left-hand temperature control to set the left-hand temperature. SYNC 3 is capable of indexing up to 50,000 songs per USB device, for up to 10 devices. Note: This control also adjusts the right-hand side temperature when you switch off dual zone mode. Touch up or down on the right-hand temperature control to set the right-hand temperature. CLIMATE Touch the climate button on the touchscreen to access your climate control features. Switching Auto Mode On and Off Touch the button to switch on automatic operation, then set the temperature. Note: You can switch temperature units between Fahrenheit and Celsius. See Settings (page 454). The system adjusts the blower motor speed, air distribution, air conditioning operation, and outside or recirculated air to reach and maintain the temperature you have set. Accessing the Climate Control Menu E265038 Touch the button to access additional controls for the front climate system. Switching the Air Conditioning On and Off Directing the Airflow A pop-up appears on the screen to display the air conditioning options. Touch the button to direct airflow to the windshield air vents and de-mister. MAX A/C: Touch the button to activate and maximize cooling. The driver and passenger temperatures are set to LO, recirculated air flows through the instrument panel vents, air conditioning automatically turns on and the fan automatically adjusts to the highest speed. Touch the button to direct airflow to the instrument panel air vents. Touch the button to direct airflow to the footwell air vents. 442 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Switching the Heated Steering Wheel On and Off A/C: Touch to switch the air conditioning on or off. Use A/C with recirculated air to improve cooling performance and efficiency. Touch the button. Note: In certain conditions, such as maximum defrost, the air conditioning compressor may continue to operate even though you switch off the air conditioning. Switching Maximum Air Conditioning On and Off Touch the button for maximum cooling. Switching the Climate Control On and Off Touch the button. Recirculated air flows through the instrument panel air vents, air conditioning turns on and the blower motor adjusts to the highest speed. Switching the Climate Controlled Seats On and Off E265282 Switching Maximum Defrost On and Off Touch the button to cycle through the various climate controlled seat settings and off. Touch the button for maximum defrosting. Switching Dual Zone Mode On and Off E265280 Air flows through the windshield air vents, and the blower motor adjusts to the highest speed. Touch the button to switch on temperature control for the right-hand side of the vehicle. You can also use this setting to defog and clear the windshield of a thin covering of ice. Switching the Heated Exterior Mirrors On and Off Note: To prevent window fogging, you cannot select recirculated air when maximum defrost is on. Touch the button. Note: The heated rear window also turns on when you select maximum defrost. E266189 Switching the Heated Rear Window On and Off Switching Recirculated Air On and Off Touch the button to clear the rear window of thin ice and fog. Touch the button to switch between outside air and recirculated air. E184884 Switching the Heated Seats On and Off The air currently in the passenger compartment recirculates. This may reduce the time needed to cool the interior, when used with A/C, and reduce unwanted odors from entering your vehicle. Touch the button to cycle through the various heat settings and off. 443 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Switching the Rear Heated Seats On and Off Note: Recirculated air may turn off, or prevent you from switching on, in all air flow modes except MAX A/C to reduce the risk of fogging. Recirculation may also turn on and off in various air distribution control combinations during hot weather to improve cooling efficiency. Touch the button to cycle through the various heat settings and off. Switching the Rear Ventilated Seats On and Off Switching the Ventilated Seats On and Off E268558 Touch the button to cycle through the various ventilated seat settings and off. E268558 PHONE Accessing Rear Climate Controls E270447 Touch the button to access additional controls for the rear climate system. WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Rear Climate Control Lock Indicator Touch the button. When on, you can only operate the rear passenger settings through the front controls. E265289 Switching Rear Auto Mode On and Off Touch the button to switch on rear automatic operation, then set the temperature. Check the compatibility of your device on the regional website. Switching the Rear Climate Controlled Seats On and Off E265282 Touch the button to cycle through the various ventilated seat settings and off. Pairing Your Cell Phone for the First Time Touch the button to cycle through the various climate controlled seat settings and off. Go to the settings menu on your cell phone and switch Bluetooth on. Select the phone option on the feature bar. 1. 444 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Select Add Phone. SYNC™ 3 Note: A prompt alerts you to search for your vehicle on your cell phone. Phone Settings Change ring tones, alerts or pair another phone. 2. Select your vehicle on your cell phone. Note: A number appears on your cell phone and on the touchscreen. Do Not Disturb 3. Confirm that the number on your cell phone matches the number on the touchscreen. Note: The touchscreen indicates that you have successfully paired your cell phone. Reject incoming calls and switch ring tones and alerts off. 4. Download the phonebook from your cell phone when you are prompted. Note: If you pair more than one cell phone, use the phone settings to specify the primary phone. You can change this setting at any time. Mute Using Your Cell Phone iOS Recent Call List 1. Phone Keypad Directly dial a number. Mute the microphone. Text Messaging Setting Text Message Notification Go to the settings menu on your cell phone. 2. Select Bluetooth. 3. Select the information icon to the right of your vehicle. 4. Switch text message notification on. Display and select an entry from a list of previous calls. Contacts Display a smart search form to look up your contacts. Use the List button to alphabetically sort your contacts. Android 1. Change Device Display the list of paired or connected devices that you can select. 2. 3. 4. 5. 445 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Go to the settings menu on your cell phone. Select Bluetooth. Select the profiles option. Select the phone profile . Switch text message notification on. SYNC™ 3 Using Text Messaging Menu Item Description Hear It Hear the text message. View View the text message. Call Call the sender. Reply Reply to the text message with a standard text message. 2. Switch Android Auto off. Apple CarPlay NAVIGATION (IF EQUIPPED) 1. Connect your device to a USB port. 2. Follow the instructions on the touchscreen. Note: Certain features of the system are not available when you are using Apple CarPlay. Note: For more information, refer to our website. Select the navigation option on the feature bar. Switching Apple CarPlay Off Select the settings option on the feature bar. 1. Select Apple CarPlay Preferences. 2. Switch Apple CarPlay off. Android Auto 1. Connect your device to a USB port. 2. Follow the instructions on the touchscreen. Note: You might need to enable Android Auto from the settings menu. E297557 Note: Certain features of the system are not available when you are using Android Auto. A Map view menu. B Zoom in. Switching Android Auto Off C Zoom out. D Route guidance menu. E Destination entry menu. Select the settings option on the feature bar. 1. Select Android Auto. 446 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Setting a Destination Destination Entry Menu Item Description Search Enter a destination address. Previous Destinations Display and select from a list of previous destinations. Home Set your saved home address as your destination Work Set your saved place of work as your destination. Favorites Display and select from a list of favorite destinations. You can search by entering all or part of the destination, such as the Address, POI Category or Name, Intersection, City, Latitude/Longitude, etc. Tips: If you do not specify a location, the system will use the current vehicle location. You can specify a location by address, city, state or zip code. For additional search support, please visit: support.ford.com. Setting a Destination Using the Text Entry Screen Note: Press the button in the top right-hand corner of the main map to display estimated time of arrival, remaining travel time or distance to destination. E297558 A Text entry field. B Automatic suggestions based on the text you enter. C Information icon. D Search. E Keyboard settings. Note: Select one of the suggestions to copy the detail to the text entry field. 447 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Zoom Setting a Destination Using the Map Screen Display more or less detail on the map. Note: You can use pinch gestures to zoom in and out. Place two fingers on the screen and move them apart to zoom in. Place two fingers on the screen and bring them together to zoom out. Route Guidance E297559 A Re-center the map. B Selected location. C 3D map rotation. Swipe left or right. D Start route guidance. E Destination name. E297560 A Turn indicator. Select to hear the last voice prompt. Select Start to begin route guidance. B Point of interest. Changing the Format of the Map C Estimated time of arrival, distance to destination or time to destination. D Current road. E Mute guidance prompts. Select the location on the map. Display the map in one of the following formats: • A two-dimensional map with the direction you are traveling toward the top of the screen. • A two-dimensional map with north toward the top of the screen. • A three-dimensional map with the direction you are traveling toward the front. Note: To change guidance prompt volume, turn the volume control when a guidance prompt plays. 448 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Route Guidance Menu Menu Item Description Screen View Adjust your map preferences for when route guidance is active. Full Map View a full screen map when route guidance is active. Highway Exit Info View highway exit information for your current route. Turn List View the turn list for your current route. Select a road to avoid it. Traffic List You can find the SiriusXM Traffic and Travel Link information by pressing this button. This information requires an active subscription to SiriusXM Traffic and Travel Link. When a route is not active, a list of nearby traffic incidents displays. When a route is active, you can choose to display a list of traffic nearby or on the route. Navigation Settings Adjust navigation settings. See Settings (page 454). Where Am I? View information about your current location. Cancel Route Cancel route guidance. View Route View the entire current route on the map. Detour View an alternative route compared to your current one. Edit Waypoints Change the order or remove waypoints. Optimize Order The system determines the order of waypoints for you. Go Go to the next screen and start the new route. Note: The system mutes the next and all future guidance prompts. Adjusting the Guidance Prompt Volume Adding Waypoints Turn the volume control when a guidance prompt plays to adjust the volume. You can add a waypoint to a navigation route as a destination along your route. You can add up to five waypoints. Note: If you have inadvertently adjusted the volume to zero, press the turn indicator button to play the last voice prompt and then adjust the volume to the desired level. 1. 2. 3. 4. Muting Guidance Prompts Select the mute option on the screen to mute guidance prompts. 449 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Select the search option on the map. Set a destination. Select Add Waypoint. Select Go. SYNC™ 3 When you have selected a point of interest, the location and information appear, such as address, phone number and a star rating. Canceling Route Guidance Select the route guidance menu option on the active guidance screen. Press More Information to see a photo, a review, a list of services and facilities, the average room or meal price and the web address. This screen displays the point of interest icons. Select Cancel Route. For restaurants, cityseeker can provide information such as star rating, average cost, review, handicap access, hours of operation, and website address. E294817 For hotels, cityseeker can provide information such as star rating, price category, review, check-in and checkout times, hotel service icons and website address. Hotel service icons include: • • • • • • • • • • Note: The route guidance menu option is always in the bottom right-hand corner of the main map. cityseeker (If Equipped) Note: cityseeker point of interest (POI) information is limited to approximately 1,110 cities (1,049 in the United States, 36 in Canada and 15 in Mexico). Restaurant Business center Handicap facilities Laundry Refrigerator 24 hour room service Fitness center Internet access Pool Wi-Fi Attractions include nearby landmarks, amusement parks, historic buildings and more. cityseeker can provide information such as star rating, reviews, hour of operation and admission price. E225487 cityseeker, when available, is a service that provides more information about certain points of interest such as restaurants, hotels and attractions. 450 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 SiriusXM Traffic and Travel Link (If The navigation system map data may contain inaccurate or incomplete information due to the passage of time, changing circumstances, sources used and the nature of collecting comprehensive geographic data, any of which may lead to incorrect results. Inaccurate speed limit information, turn restrictions and other road attributes may affect the determined route and associated guidance Equipped) SiriusXM Traffic and Travel Link is available on vehicles equipped with navigation and only in select markets. You must activate and subscribe to receive SiriusXM Traffic and Travel Link information. It helps you locate the best gas prices, find movie listings, get current traffic alerts, view the weather map, get accurate ski conditions and see current sports scores. Annual navigation map updates are available for purchase through your dealership. Depending on your purchase agreement, you might be eligible for free Map update. You can choose to download the Map data update onto a USB, order a USB, or use Wi-Fi to deliver automatic updates. To update your Map data over Wi-Fi, your vehicle must be connected to a Wi-Fi access point. Map Data files are large, so it is highly recommended to perform the update when free Wi-Fi is available otherwise high data rates may apply. For USB updates, free map update eligibility, and other details, contact dealers at 1-866-462-8837 in the United States and Canada or 01-800-557-5539 in Mexico or visit our local website for more information. The system calculates a reasonable efficient route based on available speed limits, traffic, and road conditions. You may know a local short cut that is more efficient at a given time than the route provided by SYNC 3, but you should expect a slight difference in minutes or miles with the SYNC 3 route. Michelin Travel Guide (If Equipped) The Michelin travel guide is a service which provides additional information about certain places of interest, for example restaurants, hotels and tourist sites. Points of interest that have Michelin travel guide information display a button to show you more information. Push the button to see the additional information. If you have paired your phone with the system, you can press the phone button to directly establish a call with the selected point of interest. APPS The system allows you interact with select mobile apps while keeping your eyes on the road. Voice commands, your steering wheel buttons, or a quick tap on your touchscreen give you advanced control of compatible mobile apps. You can also stream your favorite music or podcasts, share your time of arrival with friends, and keep connected safely. Navigation Map Accuracy and Updates HERE is the digital map provider for the navigation application. If you find map data errors, you may report them directly to HERE by going to www.here.com. HERE evaluates all reported map errors and responds with the result of their investigation by e-mail. 451 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Using Apps on an Android Device When you start an app through the system for the first time, you could be asked to grant certain permissions. You can review and change the permissions that you have granted at any time when your vehicle is not moving. We recommend that you check your data plan before using your apps through the system. Using them could result in additional charges. We also recommend that you check the app provider's terms and conditions and privacy policy before using their app. Make sure that you have an active account for apps that you want to use through the system. Some apps will work with no setup. Others require you to configure some personal settings before you can use them. Select the apps option on the feature bar. 1. If your device is connected via USB, switch Android Auto off. See Phone (page 444). 2. Pair your device. See Phone (page 444). 3. Start the apps on your device that you want to use through SYNC. Note: If you close the apps on your device, you will not be able to use them through the system. 4. Select Find Mobile Apps. Note: The system searches and connects to compatible apps that are running on your device. Note: For more information about available apps, visit catalog.ford.com. 5. Select the app that you want to use on the touchscreen. Note: Mobile Apps on your device use the USB port to establish a connection with SYNC. Some devices may lose the ability to play music over USB when Mobile Apps are enabled. Using Apps on an iOS Device Select the apps option on the feature bar. 1. If your device is connected via USB, switch Apple CarPlay off. See Phone (page 444). 2. Connect your device to a USB port or pair and connect using Bluetooth. 3. If prompted to enable CarPlay, select Disable. 4. Start the apps on your device that you want to use through SYNC. Note: If you close the apps on your device, you will not be able to use them through the system. Using Mobile Navigation on an Android Device 1. Connect your device to a USB port. 2. Switch Android Auto off. See Phone (page 444). 3. Switch on Enable Mobile Apps via USB in the Mobile Apps Settings tile. 4. Select the apps option on the feature bar. 5. Select the navigation app that you want to use on the touchscreen. Note: When using a navigation app, the app needs to stay in the foreground of the device and the device needs to remain unlocked. 5. Select the app that you want to use on the touchscreen. Note: When using a navigation app, the app needs to be open and the device needs to remain unlocked. 452 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 SiriusXM Traffic and Travel Link (If Note: In order to use SiriusXM Traffic and Travel Link, your vehicle must have navigation. Equipped) Note: A paid subscription is required to access and use these features. Go to www.siriusxm.com/travellink for more information. WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Note: Visit www.siriusxm.com/traffic and click on Coverage map and details for a complete listing of all traffic areas covered by SiriusXM Traffic and Travel Link. Note: Neither Sirius nor Ford is responsible for any errors or inaccuracies in the SiriusXM Traffic and Travel Link services or its use in vehicles. When you subscribe to SiriusXM Traffic and Travel Link, it can help you locate the best gas prices, find movie listings, get current traffic alerts, view the current weather map, get accurate ski conditions and see scores to current sports games. Note: SiriusXM Traffic and Travel Link may not be available in all markets. Menu Item Traffic on Route Traffic Nearby Action and Description Touch these buttons to identify traffic incidents on your route, near your vehicle’s current location or near any of your favorite places, if programmed. Fuel Prices Touch this button to view fuel prices at stations close to your vehicle’s location or on an active navigation route. Movie Listings Touch this button to view nearby movie theaters and their show times, if available. Weather Touch this button to view the nearby weather, current weather, or the five-day forecast for the chosen area. Map Select to see the weather map, which can show storms, radar information, charts and winds. 453 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Menu Item Action and Description Area Select to choose from a listing of weather locations. Sports Info Touch this button to view scores and schedules from a variety of sports. You can also save up to 10 favorite teams for easier access. The score automatically refreshes when a game is in progress. Ski Conditions Touch this button to view ski conditions for a specific area. Driver Assist (If Equipped) SETTINGS Select this tile to adjust Driver Assist features like Parking Aids, Lane Keeping System, Pedestrian Detection, and Auto StartStop. Press the button to enter the settings menu. E280315 Once you select a tile, press the button next to a menu item to E268570 view an explanation of the feature or setting. Vehicle Select this tile to adjust vehicle settings like windows, alarm, lighting, and MyKey settings. Sound FordPass Select this tile to adjust sound settings. Select this tile to adjust FordPass Settings Clock General Select this tile to adjust clock settings. Bluetooth Select this tile to adjust settings like language, measurement units, or reset the system. Select this tile to switch Bluetooth on and off and adjust settings. 911 Assist Phone Select this tile to switch 911 Assist on and off. Select this tile to connect, disconnect, and manage connected device settings. Automatic Updates Audio Select this tile to adjust automatic update settings. Select this tile to adjust audio settings. Mobile Apps Select this tile to adjust permissions, enable, disable, and update mobile apps. 454 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Display Multi Contour Seats (If Equipped) Select this tile to adjust display settings like brightness and auto dim. Select this tile to adjust the position and massage function of your Multi Contour Seats. Charge Settings (If Equipped) Seats (If Equipped) Select this tile to adjust electric vehicle charge settings. Select this tile to adjust the lumbar function of your seats. Voice Control Message Center (If Equipped) Select this tile to adjust voice control settings like command confirmations and displayed lists. Select this tile to view vehicle messages. Personal Profiles (If Equipped) Navigation (If Equipped) Select this tile to adjust recalled memory features when using Personal Profiles. Select this tile to adjust navigation settings like map preferences and route guidance. Valet Mode (If Equipped) Select this tile to enable and disable valet mode. 455 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 SYNC™ 3 TROUBLESHOOTING Voice Recognition Symptom Possible Cause and Resolution The system does not under- – stand what I am saying. – The system does not under- – stand the name of a track or artist. – – – You are using the wrong voice commands. • See Using Voice Recognition (page 426). • For a complete list of voice commands, refer to our website. You are speaking too soon. • Wait for the voice prompt before you speak. Device limitation. Bluetooth does not support voice commands. • Connect your device to a USB port. • If you have an iOS device, press and hold the voice control button on the steering wheel to use Siri to play specific tracks. You are using the wrong voice commands. • See Using Voice Recognition (page 426). • For a complete list of voice commands, refer to our website. You are not saying the name exactly as it appears on your device. • Say the name of the track or artist exactly as it appears on your device. Spell out any abbreviations in the name. The song or artist name may have some special characters that are not being recognized by the system. The name contains special characters, for example *, - or +. • Rename the files on your device or use the touchscreen to select and play the track. 456 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Symptom Possible Cause and Resolution The system does not under- – stand the name of a contact in the phonebook on my device and calls the wrong contact. – You are not saying the name exactly as it appears on your device. • Say the first and last name of the contact exactly as it appears on your device. Spell out any abbreviations in the name. The name contains special characters, for example *, - or +. • Rename the contact on your device or use the touchscreen to select and call the contact. The system does not under- – stand foreign names of contacts in the phonebook on my device. You are not saying the name exactly as it appears on your device. • Say the first and last name of the contact exactly as it appears on your device. The system applies phonetic pronunciation rules of the selected language to the names of contacts in the phonebook on your device. Select the name of the contact on the touchscreen and use the Hear it option to get an idea of how the system expects you to pronounce it. The system voice prompts – and the pronunciation of some words does not seem to be very accurate. Device limitation. • The system uses text-to-speech technology and uses a synthetically generated voice rather than pre-recorded human voice. USB and Bluetooth Audio Symptom Possible Cause and Resolution I cannot connect my device. – – – Device malfunction. • Disconnect your device. Switch your device off, reset it and try again. Cable connection issue. • Correctly connect the cable to your device and the vehicle USB port. Incompatible cable. • Use the cable recommended by the manufacturer of your device. 457 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Symptom Possible Cause and Resolution – – Incorrect device settings. • Make sure that your device does not have an autoinstall program or active security settings. • Check that your device is not set only to charge. Device lock screen enabled. • Unlock your device before connecting it. The system does not recog- – nize my device. Device limitation. • Do not leave your device in your vehicle during very hot or very cold weather conditions. The system does not under- – stand the name of a track or artist. Device limitation. Bluetooth does not support voice commands. • Connect your device to a USB port. • If you have an iOS device, press and hold the voice control button on the steering wheel to use Siri to play specific tracks. I cannot stream audio from – my Bluetooth device. Incompatible device. • Check the compatibility of your device on our website. Device not connected. • Pair your device. See Phone (page 444). Media player not running. • Start the media player on your device. – – The system does not recog- – nize the music on my device. – – – Missing or incorrect audio file metadata, for example artist, song title, album or genre. • Repair the files on your device. Corrupt files. • Repair the files on your device. Copyright protected files. • Use a device that contains files that are not copyright protected. Unsupported file format. • Repair or convert the files to a supported format. See Entertainment (page 432). 458 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Symptom Possible Cause and Resolution – – Device indexing required. • Re-index your device. See Settings (page 454). Device lock screen enabled. • Unlock your device before connecting it. Sometimes I cannot hear a track playing on my device. – Device malfunction. • Disconnect your device. Switch your device off, reset it and try again. When I disconnect my iOS device the audio volume is set to maximum. – Device limitation. • Turn the volume down on your device The system does not play the tracks on my USB drive in the correct order. If the system does not play the tracks on your USB device in the correct order, the following information could help: – If you are selecting USB as the audio source when the system is still indexing, SYNC plays tracks sorted alphabetically by file name in the root directory. – If you are selecting USB as the audio source after the system has finished indexing, SYNC plays all tracks sorted alphabetically by the title in the ID3 tag regardless of where they are located. SYNC uses the file name if the title in the ID3 Tag does not exist. – If you are selecting the option to play all tracks from the browsing menu, SYNC plays all tracks sorted alphabetically by the title in the ID3 tag regardless of where they are located. SYNC uses the file name if the title in the ID3 Tag does not exist. – If you are selecting a track when using the explore device option, SYNC plays tracks sorted alphabetically by file name in the folder you have selected. SYNC then plays all tracks in any subfolders in the folder you have selected. 459 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Phone Symptom Possible Cause and Resolution During a call, I can hear – excessive background noise. Incorrect cell phone settings. • Check and adjust the audio settings on your cell phone. Refer to your cell phone's user manual. During a call, I can hear the other person but they cannot hear me. – Cell phone malfunction. • Switch your cell phone off, reset it and try again. Cell phone microphone muted. • Unmute your cell phone microphone. During a call, I cannot hear the other person and they cannot hear me. – System restart required. • Restart the system. Switch the ignition off and open the door. Close the door and lock the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not illuminated. Unlock the vehicle, switch the ignition on and try again. I cannot download phonebook. – Incompatible cell phone. • Check the compatibility of your cell phone on our website. Incorrect cell phone settings. • Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's user manual. Incorrect system settings. • Switch automatic phonebook download on. See Settings (page 454). Cell phone malfunction. • Switch your cell phone off, reset it and try again. – – – – A message displays – suggesting that my phonebook has downloaded but it is empty or it has missing contacts. – Incorrect cell phone settings. • Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's user manual. • Check the location of the missing contacts on your cell phone. If they are stored on the SIM card, move them to the cell phone memory. Incorrect system settings. • Switch automatic phonebook download on. See Settings (page 454). 460 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Symptom I cannot connect my cell phone. Possible Cause and Resolution – – Text messaging does not work. – – I cannot hear text messages. – Incompatible cell phone. • Check the compatibility of your cell phone on our website. Cell phone malfunction. • Switch your cell phone off, reset it and try again. • Install the latest cell phone firmware. • Delete your device from system and delete SYNC from your device and try again. • Switch automatic phonebook download off. See Settings (page 454). Incompatible cell phone. • Check the compatibility of your cell phone on our website. Cell phone malfunction. • Switch your cell phone off, reset it and try again. Incompatible cell phone. • Check the compatibility of your cell phone on our website. Navigation (If Equipped) Symptom Possible Cause and Resolution I cannot enter a street name – when I am abroad. Incorrect entry method. • Enter the street name with the country. The system does not recog- – nize coordinates. You are using the wrong coordinates format. • Use the format ##. #####, ##. ##### (for N/S , E/W). Add a minus before coordinates if the direction is West and keep a positive value if the direction is East, for example 12.5412 means East and -12.5412 means West. 461 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Apps Symptom Possible Cause and Resolution The system cannot find any – apps. Incompatible device. • You will need an Android device with OS 4.3 or higher or an iOS device with iOS 8.0 or higher. Pair and connect your Android device to find AppLink compatible apps. Connect your iOS device to a USB port or pair and connect using Bluetooth. I have a compatible device – and it is correctly connected but the system still cannot – find any apps. AppLink compatible apps not installed on your device. • Download and install the latest version of the app. AppLink compatible apps not running on your device. • Start the apps to allow the system to find them and make sure you sign in to any apps if required. Incorrect app settings. • Check and adjust the app settings on your device and allow SYNC to access the app if required. – I have a compatible device, – it is correctly connected and my apps are running but the system still cannot find any apps. Apps failed to fully close. • Restart the apps and try again. • If you have an Android device with apps that have an exit or quit option, use this and then restart the apps. Alternatively, use the force stop option in the settings menu on your device. • If you have an iOS device with iOS 7.0 or higher, tap the home button on your device twice and then swipe the app upward to close it. I have an Android device – that is correctly connected, I have restarted my apps and they are running but the system still cannot find them. An issue on some older versions of the Android operating system could result in apps not being found. • Switch Bluetooth off and on again to force the system to reconnect to your device. 462 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Symptom Possible Cause and Resolution I have an iOS device that is – correctly connected, I have restarted my apps and they are running but the system still cannot find them. Cable connection issue. • Disconnect the cable from your device, wait for a moment and then connect it again to force the system to reconnect to your device. I have an Android device running a media app which the system has found but I cannot hear the sound or the sound is very quiet. – Device volume is low. • Turn the volume up on your device. I have an Android device running a number of compatible apps but the system cannot find all of them. – Device limitation. Some Android devices have a limited number of Bluetooth ports that apps can use to connect. If you have more apps running on your device than the number of available Bluetooth ports, the system cannot find all of them. • Close some of the apps to allow the system to find those that you want to use. 463 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Wi-Fi Connectivity Symptom I cannot connect to a Wi-Fi network. Possible Cause and Resolution – – – Password error. • Enter the correct network password. Weak network signal. • Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. Multiple access points in range with the same SSID. • Use a unique name for your SSID,. Do not use the default name unless it contains a unique identifier, for example as part of the MAC address. The Wi-Fi connection – disconnects after successful connection. Weak network signal. • Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. I am close to a Wi-Fi hotspot – but the network signal strength is weak. Obstructed network signal. • If your vehicle has a heated windshield, position your vehicle so that the windshield is not facing the Wi-Fi hotspot. • If your vehicle has metallic tinting on the windows but not on the windshield, position your vehicle so that the windshield is facing the Wi-Fi hotspot or open the windows that are facing the hotspot. • If your vehicle has metallic tinting on the windows and the windshield, open the windows that are facing the hotspot. • If your vehicle is in a garage and you have the garage door closed, open the garage door. I cannot see a network in the – list of available networks that I expect to see. Hidden network. • Make the network visible and try again. 464 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Symptom Possible Cause and Resolution I cannot see SYNC when I – search for Wi-Fi networks on my cell phone or other device. System limitation. • SYNC does not provide a Wi-Fi hotspot at this time. Software downloads take too long. Weak network signal • Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. Wi-Fi hotspot in high demand or has a slow Internet connection. • Use an more reliable Wi-Fi hotspot. – – The system seems to connect to a Wi-Fi network and the signal strength is excellent but the software does not update. – – No software update available. Wi-Fi network requires a subscription or acceptance of terms and conditions. • Test the connection using another device. If the network requires a subscription or acceptance of terms and conditions, contact the network service provider. Personal Profiles Symptom Possible Cause and Solution You have not set up Personal Profiles. You entered an invalid profile. I cannot create a profile. You did not select a memory button when prompted. You did not have the ignition on or in park (P), or you shifted out park (P) when creating a profile. Personal Profiles has been switched off. You did not select the lock button on the remote control. I cannot link a remote control. The remote control selected was already associated with another profile and the system declined to overwrite. The system performed a profile recall when linking a remote control. You did not have the ignition on or in park (P), or you shifted out park (P) when creating a profile. 465 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Symptom Possible Cause and Solution You are using the old linking method. Personal Profiles does not support your unsaved settings. My personalized settings do A different personal profile is active. not save. Another user changed the settings for the wrong personal profile. You did not create a personal profile. Personal Profiles is turned off. The profile you requested is already active. You did not link the memory button you are using to a profile. My profile will not recall. You did not link the remote control you are using to a profile. You are using the wrong remote control. You are pressing a button other than the unlock or remote start on a linked remote control. You deleted the personal profile. My preset positions recall, but my profile does not. My profile recalls but my preset positions do not. I lost a remote control. I lost all profiles. You switched the personal profiles off. The vehicle is in motion. The preset positions are the same as the guest or previously active profile. Unlink and relink your remote control in the Personal Profiles menu. You may need to see your authorized dealer. You erased and reprogrammed the remote controls. This could happen if you let a dealership add a new remote control to replace a lost one. Someone performed a master reset without your knowledge. 466 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing SYNC™ 3 Resetting the System 1. Simultaneously press and hold the seek up and the audio unit power buttons until the screen goes black. 2. Wait three minutes to allow the system to complete the reset. 3. Press the audio unit power button to switch the system on. Note: You can reset the system to restore functionality that has stopped working. The system reset is designed to restore functionality and not delete any data that you have stored. Additional Information and Assistance For additional information and assistance, we recommend that you contact an authorized dealer or refer to our website. 467 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Accessories For a complete listing of the accessories that are available for your vehicle, please contact your authorized dealer or visit the online store web site: For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety Compliance Certification label). Ask an authorized dealer for specific weight information. • The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of mobile communications systems that are equipped with radio transmitters, for example two-way radios, telephones and theft alarms. Any such equipment installed in your vehicle should comply with Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulations and should be installed only by an authorized dealer. • An authorized dealer needs to install mobile communications systems. Improper installation may harm the operation of your vehicle, particularly if the manufacturer did not design the mobile communication system specifically for automotive use. • If you or an authorized Ford dealer add any non-Ford electrical or electronic accessories or components to your vehicle, you may adversely affect battery performance and durability. In addition, you may also adversely affect the performance of other electrical systems in the vehicle. Web Address (United States) www.Accessories.Ford.com Web Address (Canada) www.Accessories.Ford.ca We will repair or replace any properly authorized dealer-installed Ford Original Accessory found to be defective in factory-supplied materials or workmanship during the warranty period, as well as any component damaged by the defective accessories. We will warrant your Ford Original Accessory through the warranty that provides the greatest benefit: • 24 months, unlimited mileage. • The remainder of your new vehicle limited warranty. Contact an authorized dealer for details and a copy of the warranty. *Ford Licensed Accessories. The accessory manufacturer designs, develops and therefore warrants Ford Licensed Accessories, and does not design or test these accessories to Ford Motor Company engineering requirements. Contact an authorized Ford dealer for the manufacturer’s limited warranty details, and request a copy of the Ford Licensed Accessories product limited warranty from the accessory manufacturer. 468 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Ford Protect PROTECT YOURSELF FROM THE RISING COST OF VEHICLE REPAIRS WITH A FORD PROTECT EXTENDED SERVICE PLAN. That means you get: • Reliable, quality service at any Ford or Lincoln dealership. • Repairs performed by factory trained technicians, using genuine parts. Ford Protect Extended Service Plans (U.S. Only) Rental Car Reimbursement Ford Protect extended service plan means peace of mind. It’s the extended service plan backed by Ford Motor Company, and provides more protection beyond the New Vehicle Limited Warranty coverage. When you visit your Ford Dealer, Insist on Ford Protect extended service plans! 1st day Rental Benefit If you bring your car into your dealer for service, we’ll give you a loaner to use for the day. Extended Rental Benefits Ford Protect Can Quickly Pay for Itself If your vehicle is kept overnight for covered repairs, you are eligible for rental car coverage, including warranty repairs, and Field Service Actions. One trip to the Service Center could easily exceed the price of your Ford Protect extended service plan. With Ford Protect extended service plan you minimize your risk for unexpected repair bills and rising repair costs. Roadside Assistance Exclusive 24/7 roadside assistance, including: Up to 1,000+ Covered Vehicle Components • There are four mechanical Ford Protect extended service plans with different levels of coverage. Ask your authorized dealer for details. • • 1. • PremiumCARE - Our most comprehensive coverage. With over 1,000 covered components, this plan is so complete it’s probably easier to list what’s not covered. 2. ExtraCARE - Covers 113 components, and includes many high-tech items. 3. BaseCARE - Covers 84 components. 4. PowertrainCARE - Covers 29 critical components. Towing, flat-tire change and battery jump starts. Out of fuel and lock-out assistance. Travel expense reimbursement for lodging, meals and rental car. Assistance for taxi, shuttle, rental car coverage or other transportation. Transferable Coverage If you sell your vehicle before your Ford Protect extended service plan coverage expires, you can transfer any remaining coverage to the new owner. Which should give you and your potential buyer a little more peace of mind. Ford Protect extended service plans are honored by all authorized Ford dealers in the U.S., Canada and Mexico. 469 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Ford Protect Less Cost to Properly Maintain Your Vehicle Ford Protect Extended Service Plan (CANADA ONLY) Ford Protect extended service plan also offers a Premium Maintenance Plan that covers all scheduled maintenance, and selected wear items. The coverage is prepaid, so you never have to worry about the cost of your vehicle’s maintenance. You can get more protection for your vehicle by purchasing a Ford Protect extended service plan. Ford Protect extended service plan is the only service contract backed by Ford Motor Company of Canada, Limited. Depending on the plan you purchase, Ford Protect extended service plan provides benefits such as: Covered maintenance includes: • Windshield wiper blades. • Spark plugs. • The clutch disc (if equipped). • Brake pads and linings. • Shock absorbers. • Struts. • Engine Belts. • Engine coolant hoses, clamps and o-rings. • Diesel exhaust fluid replenishment (if equipped). • Cabin air filter replacement every 20,000 mi (32,000 km) (electric vehicles only). • • • • Rental reimbursement. Coverage for certain maintenance and wear items. Protection against repair costs after your New Vehicle Limited Warranty Coverage expires. Roadside Assistance benefits. There are several Ford Protect extended service plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement for towing and rental. When you purchase Ford Protect extended service plan, you receive added peace-of-mind protection throughout Canada, the United States and Mexico, provided by a network of participating authorized Ford Motor Company dealers. Interest Free Finance Options Just a 10% down payment will provide you with an affordable, no interest, no fee payment program allowing you all the security and benefits Ford Protect extended service plan has to offer while paying over time. You are pre-approved with no credit check or hassles. To learn more, call our Ford Protect extended service plan specialists at 800-367-3377. Note: Repairs performed outside of Canada, the United States and Mexico are not eligible for Ford Protect extended service plan coverage. This information is subject to change. For more information; visit your local Ford of Canada dealer or www.ford.ca to find the Ford Protect extended service plan that is right for you. Ford Protect Extended Service Plan P.O. Box 321067 Detroit, MI 48232 470 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Our Genuine Replacement Parts GENERAL MAINTENANCE INFORMATION Dealerships stock our genuine manufactured or our authorized re-manufactured replacement parts. These parts meet or exceed our specifications. Parts installed at your dealership carry a nationwide 24-month or unlimited mile (kilometer) parts and labor limited warranty. Why Maintain Your Vehicle? Carefully following the maintenance schedule helps protect against major repair expenses resulting from neglect or inadequate maintenance and may help to increase the value of your vehicle when you sell or trade it. Keep all receipts for completed maintenance with your vehicle. If you do not use our authorized parts they may not meet our specifications and depending on the part, it could affect emissions compliance. We have established regular maintenance intervals for your vehicle based upon rigorous testing. It is important that you have your vehicle serviced at the proper times. These intervals serve two purposes: one is to maintain the reliability of your vehicle and the second is to keep your cost of owning your vehicle down. Convenience Many dealerships have extended evening and Saturday hours to make your service visit more convenient and they offer one stop shopping. They can perform any services that are required on your vehicle, from general maintenance to collision repairs. It is your responsibility to have all scheduled maintenance performed and to make sure that the materials used meet the specifications identified in this owner's manual. See Capacities and Specifications (page 371). Note: Not all dealers have extended hours or body shops. Please contact your dealer for details. Failure to perform scheduled maintenance invalidates warranty coverage on parts affected by the lack of maintenance. Protecting Your Investment Maintenance is an investment that pays dividends in the form of improved reliability, durability and resale value. To maintain the proper performance of your vehicle and its emission control systems, make sure you have scheduled maintenance performed at the designated intervals. Why Maintain Your Vehicle at Your Dealership? Factory-Trained Technicians Service technicians participate in extensive factory-sponsored certification training to help them become experts on the operation of your vehicle. Ask your dealership about the training and certification their technicians have received. Your vehicle has an Intelligent Oil-Life Monitor system; a message appears in the information display at the proper oil change interval. This interval may be up to one year or 10,000 mi (16,000 km), hybrid vehicles may exceed 10,000 mi (16,000 km). 471 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance When the oil change message appears in the information display, it is time for an oil change. Make sure you perform the oil change within two weeks or 500 mi (800 km) of the message appearing. Make sure you reset the Intelligent Oil-Life Monitor after each oil change. See Oil Change Indicator Reset (page 316). Additives and Chemicals This owner's manual and our Workshop Manual list the recommended additives and chemicals for your vehicle. We do not recommend using chemicals or additives not approved by us as part of your vehicle’s normal maintenance. Please consult your warranty information. If your information display resets prematurely or becomes inoperative, you should perform the oil change interval at six months or 5,000 mi (8,000 km) from your last oil change. Never exceed one year or 10,000 mi (16,000 km) between oil change intervals, Oils, Fluids and Flushing In many cases, fluid discoloration is a normal operating characteristic and, by itself, does not necessarily indicate a concern or that the fluid needs to be changed. However, a qualified expert, such as the factory-trained technicians at your dealership, should inspect discolored fluids that also show signs of overheating or foreign material contamination immediately. Your vehicle is very sophisticated and built with multiple, complex performance systems. Every manufacturer develops these systems using different specifications and performance features. That is why it is important to rely upon your dealership to properly diagnose and repair your vehicle. Make sure to change your vehicle’s oils and fluids at the specified intervals or in conjunction with a repair. Flushing is a viable way to change fluid for many vehicle sub-systems during scheduled maintenance. It is critical that systems are flushed only with new fluid that is the same as that required to fill and operate the system or using our approved flushing chemical. We have recommended maintenance intervals for various parts and component systems based upon engineering testing. We rely upon this testing to determine the most appropriate mileage for replacement of oils and fluids to protect your vehicle at the lowest overall cost to you and recommends against maintenance schedules that deviate from the scheduled maintenance information. Owner Checks and Services Make sure you perform the following basic maintenance checks and inspections every month or at six-month intervals. We strongly recommend the use of only our genuine manufactured or our authorized re-manufactured replacement parts engineered for your vehicle. 472 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Check Every Month Engine oil level. Function of all interior and exterior lights. Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months Battery connections. Clean if necessary. Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength. Door weatherstrips for wear. Lubricate if necessary. Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation. Seatbelts and seat latches for wear and function. Safety warning lamps (brake, ABS, airbag and seatbelt) for operation. Washer spray and wiper operation. Clean or replace blades as necessary. Multi-Point Inspection In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. We recommend having the following multi-point inspection performed at every scheduled maintenance interval to help make sure your vehicle keeps running great. 473 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Multi-Point Inspection Accessory drive belt(s) Hazard warning system operation Battery performance Horn operation Engine air filter Radiator, cooler, heater and air conditioning hoses Exhaust system Suspension components for leaks or damage Exterior lamps operation 1 Fluid levels ; fill if necessary Steering and linkage Tires (including spare) for wear and proper 2 pressure 1 For oil and fluid leaks Windshield for cracks, chips or pits Half-shaft dust boots Washer spray and wiper operation Brake, coolant recovery reservoir, automatic transmission and window washer 2 If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration Use By date on the canister. Replace as needed. This means you do not have to remember to change the oil on a mileage-based schedule. Your vehicle lets you know when an oil change is due by displaying a message in the information display. Be sure to ask your dealership service advisor or technician about the multi-point vehicle inspection. It is a comprehensive way to perform a thorough inspection of your vehicle. Your checklist gives you immediate feedback on the overall condition of your vehicle. The following table provides examples of vehicle use and its impact on oil change intervals. It is a guideline only. Actual oil change intervals depend on several factors and generally decrease with severity of use. NORMAL SCHEDULED MAINTENANCE Intelligent Oil-Life Monitor™ Your vehicle has an Intelligent Oil-Life Monitor that determines when you should change the engine oil based on how your vehicle is used. By using several important factors in its calculations, the monitor helps reduce the cost of owning your vehicle and reduces environmental waste at the same time. 474 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance When to Expect the OIL CHANGE REQUIRED Message Interval Vehicle Use and Example 1 Normal Normal commuting with highway driving No, or moderate, load or towing Flat to moderately hilly roads No extended idling 9,500–12,500 mi (15,000–20,000 km) Severe Moderate to heavy load or towing Mountainous or off-road conditions Extended idling Extended hot or cold operation 6,000–9,500 mi (10,000–15,000 km) Extreme 3,500–6,000 mi (6,000–10,000 km) Maximum load or towing Extreme hot or cold operation Extended engine idling 1 Hybrid vehicles may achieve longer distances between oil changes, but do not exceed the 1 year maximum oil change interval. Remaining oil life can be accessed through the information display. See Information Displays (page 112). Normal Maintenance Intervals 1 At Every Oil Change Interval as Indicated by the Information Display 2 Change engine oil and filter. Rotate the tires. Perform a multi-point inspection, recommended. Inspect the brake pads, rotors, hoses and parking brake. Inspect the engine cooling system strength and hoses. Inspect the exhaust system and heat shields. Inspect the front axle. Inspect the rear axle and U-joints. Inspect the half-shaft boots. 475 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance 1 At Every Oil Change Interval as Indicated by the Information Display Inspect the steering linkage, ball joints, suspension and tire-rod ends. Inspect the tires, tire wear and measure the tread depth. Inspect the wheels and related components for abnormal noise, wear, looseness or drag. 1 Do not exceed one year or 12,500 mi (20,000 km) between service intervals. the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine Oil Check (page 315). 2 Reset 1 Brake Fluid Maintenance Every 3 Years 2 Change brake fluid. 1 Perform this maintenance item every 3 years. Do not exceed the designated time for the interval. 2 Brake fluid servicing requires special equipment available at your authorized dealer. 1 Other Maintenance Items Every 12,500 mi (20,000 km) Replace cabin air filter. Every 18,500 mi (30,000 km) Replace engine air filter. At 200,000 mi (322,000 km) Every 100,000 mi (160,000 km) Every 100,000 mi (160,000 km) Change engine coolant and motor electronics coolant. Replace spark plugs. Inspect accessory drive belt or belts. 476 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing 3 2 Scheduled Maintenance 1 Other Maintenance Items Every 150,000 mi (240,000 km) Change automatic transmission fluid. Replace accessory drive belt or belts. 4 1 Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil and filter change. Do not exceed the designated distance for the interval. 2 Initial replacement at 10 years or 200,000 mi (322,000 km), then every five years or 100,000 mi (160,000 km). 3 After initial inspection, inspect every other oil change until replaced. 4 If not replaced within the last 100,000 mi (160,000 km). Perform the services shown in the following tables when specified or within 3,000 mi (4,800 km) of the message appearing in the information display prompting you to change your oil. • Example 1: The message comes on at 28,750 mi (46,270 km). Perform the 30,000 mi (48,000 km) automatic transmission fluid replacement. • Example 2: The message has not come on, but the odometer reads 30,000 mi (48,000 km) (for example, the Intelligent Oil-Life Monitor was reset at 25,000 mi (40,000 km). Perform the engine air filter replacement. SPECIAL OPERATING CONDITIONS SCHEDULED MAINTENANCE If you operate your vehicle primarily in any of the following conditions, you need to perform extra maintenance as indicated. If you operate your vehicle occasionally under any of these conditions, it is not necessary to perform the extra maintenance. For specific recommendations, see your dealership service advisor or technician. Towing a Trailer or Using a Car-top Carrier As required Change engine oil and filter as indicated by the information display and perform services listed in the Normal Scheduled Maintenance chart. Inspect frequently, service as required Inspect front axle. Inspect rear axle and U-joints. Inspect half-shaft boots. See axle maintenance items under Exceptions. Every 60,000 mi (96,000 km) Replace spark plugs. 477 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use As required Change engine oil and filter as indicated by the information display and perform services listed in the Normal Scheduled Maintenance chart. Inspect frequently, service as required Replace cabin air filter. Every 60,000 mi (96,000 km) Replace spark plugs. Replace engine air filter. Operating in Dusty or Sandy Conditions - Such as Unpaved or Dusty Roads Inspect frequently, service as required Replace cabin air filter. Replace engine air filter. Every 5,000 mi (8,000 km) Inspect the wheels and related components for abnormal noise, wear, looseness or drag. Rotate tires, inspect tires for wear and measure tread depth. Every 5,000 mi (8,000 km) Change engine oil and filter.1 or six months Perform multi-point inspection. 1 Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Oil Change Indicator Reset (page 316). Exclusive use of E85 - Flex Fuel Vehicles Only Every oil change If ran exclusively on E85, fill the fuel tank full with regular unleaded fuel. Axle and Transfer Case maintenance: The Transfer case, front and rear axles in your vehicle do not require an any normal scheduled maintenance. Vehicles are electrically monitored and notify the driver required service by displaying a message in the information display. The transfer case, front and rear axles are more likely to require a fluid change if the vehicle has Exceptions There are several exceptions to the Normal Schedule: 478 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance experienced extended periods of extreme/severe duty cycle driving. Changing or checking the transfer case, front and/or rear axle lubricant is not necessary unless the unit has been submerged in water, shows signs of leakage, a message indicating required service displays. Contact your authorized dealer for service. Hot climate oil change intervals: Vehicles operating in the Middle East, North Africa, Sub-Saharan Africa or locations with similar climates using an American Petroleum Institute (API) Certified for Gasoline Engines (Certification mark) oil of SM or SN quality, the normal oil change interval is 5,000 mi (8,000 km). If the available API SM or SN oils are not available, then the oil change interval is 3,000 mi (4,800 km). California fuel filter replacement: If you register your vehicle in California, the California Air Resources Board has determined that the failure to perform this maintenance item does not nullify the emission warranty or limit recall liability before the completion of your vehicle's useful life. Ford Motor Company, however, urges you to have all recommended maintenance services performed at the specified intervals and to record all vehicle service. Engine air filter and cabin air filter replacement: The life of the engine air filter and cabin air filter is dependent on exposure to dusty and dirty conditions. Vehicles operated in these conditions require frequent inspection and replacement of the engine air filter and cabin air filter. SCHEDULED MAINTENANCE RECORD After the scheduled maintenance services are performed, record the Repair Order #, Distance and Engine Hours in the boxes provided. Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 479 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 480 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 481 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 482 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 483 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 484 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 485 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 486 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 487 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 488 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Scheduled Maintenance Repair Order #: Dealer stamp Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 489 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices ELECTROMAGNETIC COMPATIBILITY WARNING: Keep antenna and power cables at least 4 in (10 cm) from any electronic modules and airbags. WARNING: Do not place objects or mount equipment on or near the airbag cover, on the side of the seatbacks (of the front seats), or in front seat areas that may come into contact with a deploying airbag. Failure to follow these instructions may increase the risk of personal injury in the event of a crash. Note: We test and certify your vehicle to meet electromagnetic compatibility legislation (UNECE Regulation 10 or other applicable local requirements). It is your responsibility to make sure that any equipment an authorized dealer installs on your vehicle complies with applicable local legislation and other requirements. WARNING: Do not fasten antenna cables to original vehicle wiring, fuel pipes and brake pipes. Note: Any radio frequency transmitter equipment in your vehicle (such as cellular telephones and amateur radio transmitters) must keep to the parameters in the following table. We do not provide special provisions or conditions for installations or use. Car E239120 490 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices Van E239122 Truck E239121 491 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices Frequency Band Maximum output power Watt (Peak MHz RMS) Antenna Positions 1-30 50 1 50-54 50 2, 3 68-88 50 2, 3 142-176 50 2, 3 380-512 50 2, 3 806-870 10 2, 3 Note: After the installation of radio frequency transmitters, check for disturbances from and to all electrical equipment in your vehicle, both in the standby and transmit modes. END USER LICENSE AGREEMENT Check all electrical equipment: • With the ignition ON. • With the engine running. • During a road test at various speeds. • VEHICLE SOFTWARE END USER LICENSE AGREEMENT (EULA) Check that electromagnetic fields generated inside your vehicle cabin by the transmitter installed do not exceed applicable human exposure requirements. • 492 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing You (“You” or “Your” as applicable) have acquired a vehicle having several devices, including SYNC ® and various control modules, ("DEVICES") that include software licensed or owned by Ford Motor Company and its affiliates ("FORD MOTOR COMPANY"). Those software products of FORD MOTOR COMPANY origin, as well as associated media, printed materials, and "online" or electronic documentation ("SOFTWARE") are protected by international intellectual property laws and treaties. The SOFTWARE is licensed, not sold. All rights reserved. The SOFTWARE may interface with and/or communicate with, or may be later upgraded to interface with and/or communicate with additional software and/or systems provided by FORD MOTOR COMPANY. Appendices IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT ("EULA") DO NOT USE THE DEVICES OR COPY THE SOFTWARE. ANY USE OF THE SOFTWARE, INCLUDING BUT NOT LIMITED TO USE ON THE DEVICES, WILL CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR RATIFICATION OF ANY PREVIOUS CONSENT). • GRANT OF SOFTWARE LICENSE: This EULA grants you the following license: • You may use the SOFTWARE as installed on the DEVICES and as otherwise interfacing with systems and/or services provide by or through FORD MOTOR COMPANY or its third party software and service providers. Description of Other Rights and Limitations • Speech Recognition: If the SOFTWARE includes speech recognition component(s), you should understand that speech recognition is an inherently statistical process and that recognition errors are inherent in the process. Neither FORD MOTOR • • 493 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing COMPANY nor its suppliers shall be liable for any damages arising out of errors in the speech recognition process. It is your responsibility to monitor any speech recognition functions included in the system. Limitations on Reverse Engineering, Decompilation and Disassembly: You may not reverse engineer, decompile, translate, disassemble or attempt to discover any source code or underlying ideas or algorithms of the SOFTWARE nor permit others to reverse engineer, decompile or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation or to the extent as may be permitted by the licensing terms governing use of any open source components included with the SOFTWARE. Limitations on Distributing, Copying, Modifying and Creating Derivative Works: You may not distribute, copy, make modifications to or create derivative works based on the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation or to the extent as may be permitted by the licensing terms governing use of any open source components included with the SOFTWARE. Single EULA: The end user documentation for the DEVICES and related systems and services may contain multiple EULAs, such as multiple translations and/or multiple media versions (e.g., in the user documentation and in the software). Even if you receive multiple EULAs, you are licensed to use only one (1) copy of the SOFTWARE. Appendices • • • • SOFTWARE Transfer: You may permanently transfer your rights under this EULA only as part of a sale or transfer of the DEVICES, provided you retain no copies, you transfer all of the SOFTWARE (including all component parts, the media and printed materials, any upgrades, and, if applicable, the Certificate(s) of Authenticity), and the recipient agrees to the terms of this EULA. If the SOFTWARE is an upgrade, any transfer must include all prior versions of the SOFTWARE. Termination: Without prejudice to any other rights, FORD MOTOR COMPANY may terminate this EULA if you fail to comply with the terms and conditions of this EULA. Internet-Based Services Components: The SOFTWARE may contain components that enable and facilitate the use of certain Internet-based services. You acknowledge and agree that FORD MOTOR COMPANY, third party software and service suppliers, its affiliates and/or its designated agent may automatically check the version of the SOFTWARE and/or its components that you are utilizing and may provide upgrades or supplements to the SOFTWARE that may be automatically downloaded to your DEVICES. Additional Software/Services: The SOFTWARE may permit FORD MOTOR COMPANY, third party software and service suppliers, its affiliates and/or its designated agent to provide or make available to you SOFTWARE updates, supplements, add-on components, or Internet-based services components of the SOFTWARE after the date you obtain your initial copy of the SOFTWARE ("Supplemental Components".) SOFTWARE updates may cause you to incur additional • • 494 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing charges from your wireless service provider. If FORD MOTOR COMPANY or third party software and services suppliers provide or make available to you Supplemental Components and no other EULA terms are provided along with the Supplemental Components, then the terms of this EULA shall apply. FORD MOTOR COMPANY, its affiliates and/or its designated agent reserve the right to discontinue without liability any Internet-based services provided to you or made available to you through the use of the SOFTWARE. Links to Third Party Sites: The SOFTWARE may provide you with the ability to link to third party sites. The third party sites are not under the control of FORD MOTOR COMPANY, its affiliates and/or its designated agent. Neither FORD MOTOR COMPANY nor its affiliates nor its designated agent are responsible for (I) the contents of any third party sites, any links contained in third party sites, or any changes or updates to third party sites, or (ii) webcasting or any other form of transmission received from any third party sites. If the SOFTWARE provides links to third party sites, those links are provided to you only as a convenience, and the inclusion of any link does not imply an endorsement of the third party site by FORD MOTOR COMPANY, its affiliates and/or its designated agent. Obligation to Drive Responsibly: You recognize your obligation to drive responsibly and keep attention on the road. You will read and abide with the DEVICES operating instructions particularly as they pertain to safety and you agree to assume any risk associated with the use of the DEVICES. Appendices UPGRADES AND RECOVERY MEDIA: If the SOFTWARE is provided by FORD MOTOR COMPANY separate from the DEVICES on media such as a ROM chip, CD ROM disk(s) or via web download or other means, and is labeled "For Upgrade Purposes Only" or "For Recovery Purposes Only" you may install one (1) copy of such SOFTWARE onto the DEVICES as a replacement copy for the existing SOFTWARE, and use it in accordance with this EULA, including any additional EULA terms accompanying the upgrade SOFTWARE. EXPORT RESTRICTIONS: You acknowledge that the SOFTWARE is subject to U.S. and European Union export jurisdiction. You agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S. Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments. TRADEMARKS: This EULA does not grant you any rights in connection with any trademarks or service marks of FORD MOTOR COMPANY, its affiliates, and third party software and service providers. INTELLECTUAL PROPERTY RIGHTS: All title and intellectual property rights in and to the SOFTWARE (including but not limited to any images, photographs, animations, video, audio, music, text and "applets" incorporated into the SOFTWARE), the accompanying printed materials, and any copies of the SOFTWARE, are owned by FORD MOTOR COMPANY, or its affiliates or suppliers. The SOFTWARE is licensed, not sold. You may not copy the printed materials accompanying the SOFTWARE. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This EULA grants you no rights to use such content outside its intended use. All rights not specifically granted under this EULA are reserved by FORD MOTOR COMPANY, its affiliates, and third party software and service providers and suppliers. Use of any on-line services which may be accessed through the SOFTWARE may be governed by the respective terms of use relating to such services. If this SOFTWARE contains documentation that is provided only in electronic form, you may print one copy of such electronic documentation. PRODUCT SUPPORT: Please refer to FORD MOTOR COMPANY instructions provided in the documentation for the DEVICES product support, such as the vehicle owner guide. Should you have any questions concerning this EULA, or if you desire to contact FORD MOTOR COMPANY for any other reason, please refer to the address provided in the documentation for the DEVICES. No Liability for Certain Damages: EXCEPT AS PROHIBITED BY LAW, FORD MOTOR COMPANY, ANY THIRD PARTY SOFTWARE OR SERVICES SUPPLIERS, AND THEIR AFFILIATES SHALL HAVE NO LIABILITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THERE ARE NO WARRANTIES OTHER THAN THOSE THAT MAY BE EXPRESSLY PROVIDED FOR YOUR NEW VEHICLE. 495 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices • SYNC® Automotive Important Safety Information Read and follow instructions: • Before using your SYNC® system, read and follow all instructions and safety information provided in this end user manual ("Owner Guide".) Not following precautions found in the Owner Guide can lead to an accident or other serious injuries. • General Operation • Voice Command Control: Certain functions within the SYNC® system may be accomplished using voice commands. Using voice commands while driving helps you to operate the system without removing your hands from the wheel or eyes from the road. • Prolonged Views of Screen: Do not access any function requiring a prolonged view of the screen while you are driving. Pull over in a safe and legal manner before attempting to access a function of the system requiring prolonged attention. • Volume Setting: Do not raise the volume excessively. Keep the volume at a level where you can still hear outside traffic and emergency signals while driving. Driving while unable to hear these sounds could cause an accident. • Navigation Features: Any navigation features included in the system are intended to provide turn by turn instructions to get you to a desired destination. Please make certain all persons using this system carefully read and follow instructions and safety information fully. • • • 496 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Distraction Hazard: Any navigation features may require manual (non-verbal) setup. Attempting to perform such set-up or insert data while driving can distract your attention and could cause an accident or other serious injury. Stop the vehicle in a safe and legal manner before attempting these operations. Let Your Judgment Prevail: Any navigation features are provided only as an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Any such feature is not a substitute for your personal judgment. Any route suggestions made by this system should never replace any local traffic regulations or your personal judgment or knowledge of safe driving practices. Route Safety: Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, if you would be placed in an unsafe situation, or if you would be directed into an area that you consider unsafe. The driver is ultimately responsible for the safe operation of the vehicle and therefore, must evaluate whether it is safe to follow the suggested directions. Potential Map Inaccuracy: Maps used by this system may be inaccurate because of changes in roads, traffic controls or driving conditions. Always use good judgment and common sense when following the suggested routes. Emergency Services: Do not rely on any navigation features included in the system to route you to emergency services. Ask local authorities or an emergency services operator for these locations. Not all emergency services such as police, fire stations, hospitals and clinics are likely to be contained in the map database for such navigation features. Appendices Your Responsibilities and Assumptions of Risk • You agree to each of the following:(a) Any use of the SOFTWARE while driving an automobile or other vehicle in violation of applicable law or otherwise driving in an unsafe manner presents a significant risk of distracted driving and should not be attempted under any circumstances;(b) Use of the SOFTWARE at excessive volume poses a significant risk of hearing damage and should not be attempted under any circumstances;(c) The SOFTWARE may not be compatible with new or different versions of an operating system, third party software, or third party services, and the SOFTWARE may potentially cause a critical failure of an operating system, third party software, or third party service.(d) Any third party service accessed by or third party software used with the SOFTWARE (I) may charge an additional fee for access, (ii) may not work correctly, on an uninterrupted basis, or error free, (iii) may change streaming formats or discontinue operation, (iv) may contain adult, profane or offensive content; and (v) may contain inaccurate, false or misleading traffic, weather, financial or safety information or other content; and (e) Use of the SOFTWARE may cause you to incur additional charges from your wireless service provider (WSP) and any data or minute calculators that may be included in the software program are for reference only, are not warranted in any way and should not be relied upon in anyway. • When using the SOFTWARE, you agree to be responsible for and assume the entire risk to the items set forth in Section (a) – (e) above. Disclaimer of Warranty YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE DEVICES AND SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, COMPATIBILITY, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE AND ANY THIRD PARTY SOFTWARE OR THIRD-PARTY SERVICES ARE PROVIDED "AS IS" AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND FORD MOTOR COMPANY HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SOFTWARE, THIRD PARTY SOFTWARE, AND THIRD-PARTY SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR AN ARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. FORD MOTOR COMPANY DOES NOT WARRANT (a) AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE, THIRD PARTY SOFTWARE, OR THIRD-PARTY SERVICES, (b) THAT THE SOFTWARE, THIRD PARTY SOFTWARE, OR THIRD-PARTY SERVICES WILL MEET YOUR REQUIREMENTS, (c) THAT THE OPERATION OF THE SOFTWARE, THIRD PARTY SOFTWARE, OR THIRD-PARTY SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, (d) OR THAT DEFECTS IN THE SOFTWARE, THIRD PARTY SOFTWARE, OR THIRD-PARTY SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY FORD MOTOR COMPANY OR ITS AUTHORIZED REPRESENTATIVE SHALL 497 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices CREATE A WARRANTY. SHOULD THE SOFTWARE, THIRD PARTY SOFTWARE, OR THIRD-PARTY SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE DISCLAIMER MAY NOT FULLY APPLY TO YOU. THE SOLE WARRANTY PROVIDED BY FORD MOTOR COMPANY SHALL BE FOUND IN THE WARRANTY INFORMATION INCLUDING WITH YOUR OWNER GUIDE. TO THE EXTENT THAT THERE IS ANY CONFLICT BETWEEN THE TERMS OF THIS SECTION AND THE WARRANTY BOOKLET, THE WARRANTY BOOKLET SHALL CONTROL. Binding Arbitration and Class Action Waiver (a) Application. This Section applies to any dispute EXCEPT IT DOES NOT INCLUDE A DISPUTE RELATING TO COPYRIGHT INFRINGEMENT, OR TO THE ENFORCEMENT OR VALIDITY OF YOUR, FORD MOTOR COMPANY, OR ANY OF FORD MOTOR COMPANY’S LICENSORS’ INTELLECTUAL PROPERTY RIGHTS. Dispute means any dispute, action, or other controversy between You and FORD MOTOR COMPANY, other than the exceptions listed above, concerning the SOFTWARE (including its price) or this EULA, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. (b) Notice of Dispute. In the event of a Dispute, You or FORD MOTOR COMPANY must give the other a “Notice of Dispute”, which is a written statement of the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You and FORD MOTOR COMPANY will attempt to resolve any dispute through informal negotiation within 60 days from the date the Notice of Dispute is sent. After 60 days, You or FORD MOTOR COMPANY may commence arbitration. Applicable Law, Venue, Jurisdiction • The laws of the State of Michigan govern this EULA and Your use of the SOFTWARE. Your use of the SOFTWARE may also be subject to other local, state, national, or international laws. Any litigation arising out of or related to this EULA shall be brought and maintained exclusively in a court of the State of Michigan located in Wayne County or in the United States District Court for the Eastern District of Michigan. You hereby consent to submit to the personal jurisdiction of a court in the State of Michigan located in Wayne County and the United States District Court for the Eastern District of Michigan for any dispute arising out of or relating to this EULA. (c) Small claims court. You may also litigate any dispute in small claims court in your county of residence or FORD MOTOR COMPANY’S principal place of business, if the dispute meets all requirements to be heard in the small claims court. You may litigate in small claims court whether or not You negotiated informally first. (d) Binding arbitration. If You and FORD MOTOR COMPANY, do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up 498 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award. may award the same damages to You individually as a court could. The arbitrator may award declaratory or injunctive relief only to You individually, and only to the extent required to satisfy Your individual claim. (g) Arbitration fees and incentives. • (e) Class action waiver. Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor FORD MOTOR COMPANY, will seek to have any dispute heard as a class action, as a private attorney general action, or in any other proceeding in which any party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings. (f) Arbitration procedure. Any arbitration will be conducted by the American Arbitration Association (the “AAA”), under its Commercial Arbitration Rules. If You are an individual and use the SOFTWARE for personal or vehicle use, or if the value of the dispute is $75,000 or less whether or not You are an individual or how You use the SOFTWARE, the AAA Supplementary Procedures for Consumer-Related Disputes will also apply. To commence arbitration, submit a Commercial Arbitration Rules Demand for Arbitration form to the AAA. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. For more information, see adr.org or call 1-800-778-7879. You agree to commence arbitration only in your county of residence or FORD MOTOR COMPANY’S principal place of business. The arbitrator • • 499 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing I. Disputes involving $75,000 or less. FORD MOTOR COMPANY will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses. If you reject FORD MOTOR COMPANY’S last written settlement offer made before the arbitrator was appointed (“last written offer”), your dispute goes all the way to an arbitrator’s decision (called an “award”), and the arbitrator awards you more than the last written offer, FORD MOTOR COMPANY will give you three incentives: (1) pay the greater of the award or $1,000; (2) pay twice your reasonable attorney’s fees, if any; and (3) reimburse any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration. The arbitrator will determine the amounts. ii. Disputes involving more than $75,000. The AAA rules will govern payment of filing fees and the AAA’s and arbitrator’s fees and expenses. iii. Disputes involving any amount. In any arbitration you commence, FORD MOTOR COMPANY will seek its AAA or arbitrator’s fees and expenses, or Your filing fees it reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. In any arbitration FORD MOTOR COMPANY commences, it will pay all Appendices 1. Safe and Lawful Use filing, AAA, and arbitrator’s fees and expenses. It will not seek its attorney’s fees or expenses from you in any arbitration. Fees and expenses are not counted in determining how much a dispute involves. You acknowledge that devoting attention to the TeleNav Software may pose a risk of injury or death to you and others in situations that otherwise require your undivided attention, and you therefore agree to comply with the following when using the TeleNav Software: (h) Claims or disputes must be filed within one year. To the extent permitted by law, any claim or dispute under this EULA to which this Section applies must be filed within one year in small claims court (Section c) or in arbitration (Section d). The one-year period begins when the claim or dispute first could be filed. If such a claim or dispute is not filed within one year, it is permanently barred. (a) observe all traffic laws and otherwise drive safely; (b) use your own personal judgment while driving. If you feel that a route suggested by the TeleNav Software instructs you to perform an unsafe or illegal maneuver, places you in an unsafe situation, or directs you into an area that you consider to be unsafe, do not follow such instructions; (I) Severability. If the class action waiver (Section e) is found to be illegal or unenforceable as to all or some parts of a dispute, then that portion of Section e will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of that portion Section e is found to be illegal or unenforceable, that provision will be severed with the remainder of Section e remaining in full force and effect. (c) do not input destinations, or otherwise manipulate the TeleNav Software, unless your vehicle is stationary and parked; (d) do not use the TeleNav Software for any illegal, unauthorized, unintended, unsafe, hazardous, or unlawful purposes, or in any manner inconsistent with this Agreement; (e) arrange all GPS and wireless devices and cables necessary for use of the TeleNav Software in a secure manner in your vehicle so that they will not interfere with your driving and will not prevent the operation of any safety device (such as an airbag). Telenav Software End User License Agreement Please read these terms and conditions carefully before you use the TeleNav Software. Your use of the TeleNav Software indicates that you accept these terms and conditions. If you do not accept these terms and conditions, do not break the seal of the package, launch, or otherwise use the TeleNav Software. TeleNav may revise this Agreement and the privacy policy at any time, with or without notice to you. You agree to visit http://www.telenav.com from time to time to review the then current version of this Agreement and of the privacy policy. You agree to indemnify and hold TeleNav harmless against all claims resulting from any dangerous or otherwise inappropriate use of the TeleNav Software in any moving vehicle, including as a result of your failure to comply with the directions above. 500 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices 2. Account Information distribute, sublicense or otherwise transfer the TeleNav Software to others, except as part of your permanent transfer of the TeleNav Software; or (e) use the TeleNav Software in any manner that You agree: (a) when registering the TeleNav Software, to provide TeleNav with true, accurate, current, and complete information about yourself, and (b) to inform TeleNav promptly of any changes to such information, and to keep it true, accurate, current and complete. I. infringes the intellectual property or proprietary rights, rights of publicity or privacy or other rights of any party, 3. Software License • ii. violates any law, statute, ordinance or regulation, including but not limited to laws and regulations related to spamming, privacy, consumer and child protection, obscenity or defamation, or Subject to your compliance with the terms of this Agreement, TeleNav hereby grants to you a personal, non-exclusive, non-transferable license (except as expressly permitted below in connection with your permanent transfer of the TeleNav Software license), without the right to sublicense, to use the TeleNav Software (in object code form only) in order to access and use the TeleNav Software. This license shall terminate upon any termination or expiration of this Agreement. You agree that you will use the TeleNav Software only for your personal business or leisure purposes, and not to provide commercial navigation services to other parties. iii. is harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable; and (f) lease, rent out, or otherwise permit unauthorized access by third parties to the TeleNav Software without advanced written permission of TeleNav. 4. Disclaimers • 3.1 License Limitations • (a) reverse engineer, decompile, disassemble, translate, modify, alter or otherwise change the TeleNav Software or any part thereof; (b) attempt to derive the source code, audio library or structure of the TeleNav Software without the prior express written consent of TeleNav; (c) remove from the TeleNav Software, or alter, any of TeleNav's or its suppliers' trademarks, trade names, logos, patent or copyright notices, or other notices or markings; (d) 501 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing To the fullest extent permissible pursuant to applicable law, in no event will TeleNav, its licensors and suppliers, or agents or employees of any of the foregoing, be liable for any decision made or action taken by you or anyone else in reliance on the information provided by the TeleNav Software. TeleNav also does not warrant the accuracy of the map or other data used for the TeleNav Software. Such data may not always reflect reality due to, among other things, road closures, construction, weather, new roads and other changing conditions. You are responsible for the entire risk arising out of your use of the TeleNav Software. For example but without limitation, you agree not to rely on the TeleNav Software for critical navigation in areas where the well-being or survival of you or others Appendices • • is dependent on the accuracy of navigation, as the maps or functionality of the TeleNav Software are not intended to support such high risk applications, especially in more remote geographical areas. TELENAV EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES IN CONNECTION WITH THE TELENAV SOFTWARE, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES WHICH MAY ARISE FROM COURSE OF DEALING, CUSTOM OR TRADE AND INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS WITH RESPECT TO THE TELENAV SOFTWARE. Certain jurisdictions do not permit the disclaimer of certain warranties, so this limitation may not apply to you. REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF TELENAV AND OF ALL OF TELENAV'S SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE TELENAV SOFTWARE. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. 6. Arbitration and Governing Law • 5. Limitation of Liability • TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL TELENAV OR ITS LICENSORS AND SUPPLIERS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (INCLUDING IN EACH CASE, BUT NOT LIMITED TO, DAMAGES FOR THE INABILITY TO USE THE EQUIPMENT OR ACCESS DATA, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION OR THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE TELENAV SOFTWARE, EVEN IF TELENAV HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY 502 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing You agree that any dispute, claim or controversy arising out of or relating to this Agreement or the TeleNav Software shall be settled by independent arbitration involving a neutral arbitrator and administered by the American Arbitration Association in the County of Santa Clara, California. The arbitrator shall apply the Commercial Arbitration Rules of the American Arbitration Association, and the judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction. Note that there is no judge or jury in an arbitration proceeding and the decision of the arbitrator shall be binding upon both parties. You expressly agree to waive your right to a jury trial. This Agreement and performance hereunder will be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of law provisions. To the extent judicial action is necessary in connection with the binding arbitration, both TeleNav and you agree to submit Appendices to the exclusive jurisdiction of the courts of the County of Santa Clara, California. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. conferred by implication, statute, inducement, estoppel or otherwise, and TeleNav and its suppliers and licensors hereby reserve all of their respective rights other than the licenses explicitly granted in this Agreement. 7. Assignment 8.3 • By using the TeleNav Software, you consent to receive from TeleNav all communications, including notices, agreements, legally required disclosures or other information in connection with the TeleNav Software (collectively, "Notices") electronically. TeleNav may provide such Notices by posting them on TeleNav's Website or by downloading such Notices to your wireless device. If you desire to withdraw your consent to receive Notices electronically, you must discontinue your use of the TeleNav Software. You may not resell, assign, or transfer this Agreement or any of your rights or obligations, except in totality, in connection with your permanent transfer of the TeleNav Software, and expressly conditioned upon the new user of the TeleNav Software agreeing to be bound by the terms and conditions of this Agreement. Any such sale, assignment or transfer that is not expressly permitted under this paragraph will result in immediate termination of this Agreement, without liability to TeleNav, in which case you and all other parties shall immediately cease all use of the TeleNav Software. Notwithstanding the foregoing, TeleNav may assign this Agreement to any other party at any time without notice, provided the assignee remains bound by this Agreement. 8.4 TeleNav's or your failure to require performance of any provision shall not affect that party's right to require performance at any time thereafter, nor shall a waiver of any breach or default of this Agreement constitute a waiver of any subsequent breach or default or a waiver of the provision itself. 8. Miscellaneous 8.1 8.5 This Agreement constitutes the entire agreement between TeleNav and you with respect to the subject matter hereof. If any provision herein is held unenforceable, then such provision will be modified to reflect the intention of the parties, and the remaining provisions of this Agreement will remain in full force and effect. 8.2 Except for the limited licenses expressly granted in this Agreement, TeleNav retains all right, title and interest in and to the TeleNav Software, including without limitation all related intellectual property rights. No licenses or other rights which are not expressly granted in this Agreement are intended to, or shall be, granted or 503 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices 8.6 HERE holds a non-exclusive license from the United States Postal Service® to publish and sell ZIP+4® information. The headings in this Agreement are for convenience of reference only, will not be deemed to be a part of this Agreement, and will not be referred to in connection with the construction or interpretation of this Agreement. As used in this Agreement, the words "include" and "including" and variations thereof, will not be deemed to be terms of limitation, but rather will be deemed to be followed by the words "without limitation". ©United States Postal Service® 2014. Prices are not established, controlled or approved by the United States Postal Service®. The following trademarks and registrations are owned by the USPS: United States Postal Service, USPS, and ZIP+4 The Data for Mexico includes certain data from Instituto Nacional de Estadística y Geografía. 9. Other Vendors Terms and Conditions • 9.2 End User Terms Required by NAV2 (Shanghai) Co., Ltd The Telenav Software utilizes map and other data licensed to Telenav by third party vendors for the benefit of you and other end users. This Agreement includes end-user terms applicable to these companies (included at the end of this Agreement), and thus your use of the Telenav Software is also subject to such terms. You agree to comply with the following additional terms and conditions, which are applicable to Telenav’s third party vendor licensors:: The data (“Data”) is provided for your personal, internal use only and not for resale. It is protected by copyright, and is subject to the following terms and conditions which are agreed to by you, on the one hand, and NAV2 (Shanghai) Co., Ltd (“NAV2”) and its licensors (including their licensors and suppliers) on the other hand. 20xx. All rights reserved Terms and Conditions 9.1 End User Terms Required by HERE North America, LLC Permitted Use. You agree to use this Data together with the Telenav Software solely for the internal business and personal purposes for which you were licensed, and not for service bureau, time-sharing or other similar purposes. Accordingly, but subject to the restrictions set forth in the following paragraphs, you agree not to otherwise reproduce, copy, modify, decompile, disassemble, create any derivative works of, or reverse engineer any portion of this Data, and may not transfer or distribute it in any form, for any purpose, except to the extent permitted by mandatory laws. The data (“Data”) is provided for your personal, internal use only and not for resale. It is protected by copyright, and is subject to the following terms and conditions which are agreed to by you, on the one hand, and Telenav (“Telenav”) and its licensors (including their licensors and suppliers) on the other hand. © 2013 HERE. All rights reserved. The Data for areas of Canada includes information taken with permission from Canadian authorities, including: © Her Majesty the Queen in Right of Canada, © Queen's Printer for Ontario, © Canada Post Corporation, GeoBase®, © Department of Natural Resources Canada. 504 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices PARTICULAR PURPOSE OR NON-INFRINGEMENT. Some States, Territories and Countries do not allow certain warranty exclusions, so to that extent the above exclusion may not apply to you. Restrictions. Except where you have been specifically licensed to do so by Telenav, and without limiting the preceding paragraph, you may not use this Data (a) with any products, systems, or applications installed or otherwise connected to or in communication with vehicles, capable of vehicle navigation, positioning, dispatch, real time route guidance, fleet management or similar applications; or (b) with or in communication with any positioning devices or any mobile or wireless-connected electronic or computer devices, including without limitation cellular phones, palmtop and handheld computers, pagers, and personal digital assistants or PDAs. Disclaimer of Liability: TELENAV AND ITS LICENSORS (INCLUDING THEIR LICENSORS AND SUPPLIERS) SHALL NOT BE LIABLE TO YOU: IN RESPECT OF ANY CLAIM, DEMAND OR ACTION, IRRESPECTIVE OF THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR ACTION ALLEGING ANY LOSS, INJURY OR DAMAGES, DIRECT OR INDIRECT, WHICH MAY RESULT FROM THE USE OR POSSESSION OF THE INFORMATION; OR FOR ANY LOSS OF PROFIT, REVENUE, CONTRACTS OR SAVINGS, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THIS INFORMATION, ANY DEFECT IN THE INFORMATION, OR THE BREACH OF THESE TERMS OR CONDITIONS, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, EVEN IF TELENAV OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some States, Territories and Countries do not allow certain liability exclusions or damages limitations, so to that extent the above may not apply to you. Warning. The Data may contain inaccurate or incomplete information due to the passage of time, changing circumstances, sources used and the nature of collecting comprehensive geographic data, any of which may lead to incorrect results. No Warranty. This Data is provided to you “as is,” and you agree to use it at your own risk. Telenav and its licensors (and their licensors and suppliers) make no guarantees, representations or warranties of any kind, express or implied, arising by law or otherwise, including but not limited to, content, quality, accuracy, completeness, effectiveness, reliability, fitness for a particular purpose, usefulness, use or results to be obtained from this Data, or that the Data or server will be uninterrupted or error-free. Export Control. You shall not export from anywhere any part of the Data or any direct product thereof except in compliance with, and with all licenses and approvals required under, applicable export laws, rules and regulations, including but not limited to the laws, rules and regulations administered by the Office of Foreign Assets Control of the U.S. Department of Commerce and the Bureau of Industry and Security of the U.S. Department of Commerce. To the extent that any such Disclaimer of Warranty: TELENAV AND ITS LICENSORS (INCLUDING THEIR LICENSORS AND SUPPLIERS) DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, OF QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A 505 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices export laws, rules or regulations prohibit HERE from complying with any of its obligations hereunder to deliver or distribute Data, such failure shall be excused and shall not constitute a breach of this Agreement. NOTICE OF USE CONTRACTOR (MANUFACTURER/ SUPPLIER) NAME: HERE CONTRACTOR (MANUFACTURER/ SUPPLIER) ADDRESS: c/o Nokia, 425 West Randolph Street, Chicago, Illinois 60606 Entire Agreement. These terms and conditions constitute the entire agreement between Telenav (and its licensors, including their licensors and suppliers) and you pertaining to the subject matter hereof, and supersedes in their entirety any and all written or oral agreements previously existing between us with respect to such subject matter. This Data is a commercial item as defined in FAR 2.101 and is subject to these End-User Terms under which this Data was provided. © 1987 – 2014 HERE – All rights reserved. Governing Law. The above terms and conditions shall be governed by the laws of the State of Illinois [insert “Netherlands” where European HERE Data is used], without giving effect to (i) its conflict of laws provisions, or (ii) the United Nations Convention for Contracts for the International Sale of Goods, which is explicitly excluded. You agree to submit to the jurisdiction of the State of Illinois [insert “The Netherlands” where European HERE Data is used] for any and all disputes, claims and actions arising from or in connection with the Data provided to you hereunder. If the Contracting Officer, federal government agency, or any federal official refuses to use the legend provided herein, the Contracting Officer, federal government agency, or any federal official must notify HERE prior to seeking additional or alternative rights in the Data. I. US/Canada Territory A. United States Data. The End-User Terms for any Application containing Data for the United States shall contain the following notices: Government End Users. If the Data is being acquired by or on behalf of the United States government or any other entity seeking or applying rights similar to those customarily claimed by the United States government, this Data is a “commercial item” as that term is defined at 48 C.F.R. (“FAR”) 2.101, is licensed in accordance with these End-User Terms, and each copy of Data delivered or otherwise furnished shall be marked and embedded as appropriate with the following “Notice of Use,” and shall be treated in accordance with such Notice: “HERE holds a non-exclusive license from the United States Postal Service® to publish and sell ZIP+4® information.” “©United States Postal Service® 20XX. Prices are not established, controlled or approved by the United States Postal Service®. The following trademarks and registrations are owned by the USPS: United States Postal Service, USPS, and ZIP+4.” 506 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices 2. Copyright Notice: In connection with each copy of all or any portion of the Data for the Territory of Canada, Client shall affix in a conspicuous manner the following copyright notice on at least one of: (i) the label for the storage media of the copy; (ii) the packaging for the copy; or (iii) other materials packaged with the copy, such as user manuals or end user license agreements: “This data includes information taken with permission from Canadian authorities, including © Her Majesty the Queen in Right of Canada, © Queen's Printer for Ontario, © Canada Post Corporation, GeoBase®, © The Department of Natural Resources Canada. All rights reserved.” B. Canada Data. The following provisions apply to the Data for Canada, which may include or reflect data from third party licensors (“Third Party Data”), including Her Majesty the Queen in Right of Canada (“Her Majesty”), Canada Post Corporation (“Canada Post”) and the Department of Natural Resources of Canada (“NRCan”): 1. Disclaimer and Limitation: Client agrees that its use of the Third Party Data is subject to the following provisions: a. Disclaimer: The Third Party Data is licensed on an “as is” basis. The licensors of such data, including Her Majesty, Canada Post and NRCan, make no guarantees, representations or warranties respecting such data, either express or implied, arising by law or otherwise, including but not limited to, effectiveness, completeness, accuracy or fitness for a particular purpose. 3. End-User Terms: Except as otherwise agreed by the parties, in connection with the provision of any portion of the Data for the Territory of Canada to End-Users as may be authorized under the Agreement, Client shall provide such End-Users, in a reasonably conspicuous manner, with terms (set forth with other end user terms required to be provided under the Agreement, or as otherwise may be provided, by Client) which shall include the following provisions on behalf of the Third Party Data licensors, including Her Majesty, Canada Post and NRCan: b. Limitation on Liability: The Third Party Data licensors, including Her Majesty, Canada Post and NRCan, shall not be liable: (i) in respect of any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action alleging any loss, injury or damages, direct or indirect, which may result from the use or possession of such Data; or (ii) in any way for loss of revenues or contracts, or any other consequential loss of any kind resulting from any defect in the Data. The Data may include or reflect data of licensors, including Her Majesty the Queen in the Right of Canada (“Her Majesty”), Canada Post Corporation (“Canada Post”) and the Department of Natural Resources Canada (“NRCan”). Such data is licensed on an “as is” basis. The licensors, including Her Majesty, Canada Post and NRCan, make no guarantees, representations or warranties respecting such data, 507 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices either express or implied, arising by law or otherwise, including but not limited to, effectiveness, completeness, accuracy or fitness for a particular purpose. The licensors, including Her Majesty, Canada Post and NRCan, shall not be liable in respect of any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action alleging any loss, injury or damages, direct or indirect, which may result from the use or possession of the data or the Data. The licensors, including Her Majesty, Canada Post and NRCan, shall not be liable in any way for loss of revenues or contracts, or any other consequential loss of any kind resulting from any defect in the data or the Data. End User shall indemnify and save harmless the licensors, including Her Majesty, Canada Post and NRCan, and their officers, employees and agents from and against any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action, alleging loss, costs, expenses, damages or injuries (including injuries resulting in death) arising out of the use or possession of the data or the Data. II. Mexico. The following provision applies to the Data for Mexico, which includes certain data from the Instituto Nacional de Estadística y Geografía (“INEGI”): A. Any and all copies of the Data and/or packaging containing Data for Mexico shall contain the following notice: “Fuente: INEGI (Instituto Nacional de Estadística y Geografía)” III. Latin America Territory A. Third Party Notices. Any and all copies of the Data and/or packaging relating thereto shall include the respective Third Party Notices set forth below and used as described below corresponding to the Territory (or portion thereof) included in such copy: 4. Additional Provisions: The terms contained in this Section are in addition to all of the rights and obligations of the parties under the Agreement. To the extent that any of the provisions of this Section are inconsistent with, or conflict with, any other provisions of the Agreement, the provisions of this Section shall prevail. Territory Notice Argentina IGN “INSTITUTO GEOGRAFICO NACIONAL ARGENTINO” Ecuador “INSTITUTO GEOGRAFICO MILITAR DEL ECUADOR AUTORIZACION N° IGM2011-01- PCO-01 DEL 25 DE ENERO DE 2011” “source: © IGN 2009 - BD TOPO ®” Guadeloupe, French Guiana and Martinique Mexico “Fuente: INEGI (Instituto Nacional de Estadística y Geografía)” IV. Middle East Territory 508 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices A. Third Party Notices. Any and all copies of the Data and/or packaging relating thereto shall include the respective Third Party Notices set forth below and used as described below corresponding to the Territory (or portion thereof) included in such copy: Country Notice Jordan “© Royal Jordanian Geographic Centre”. The foregoing notice requirement for Jordan Data is a material term of the Agreement. If Client or any of its permitted sublicensees (if any) fail to meet such requirement, HERE shall have the right to terminate Client’s license with respect to the Jordan Data. V. Europe Territory A. Use of Certain Traffic Codes in Europe 1. General Restrictions Applicable to Traffic Codes. Client acknowledges and agrees that in certain countries of the Europe Territory, Client will need to obtain rights directly from third party RDS-TMC code providers to receive and use the Traffic Codes in the Data and to deliver to End-Users Transactions in any way derived from or based on such Traffic Codes. For such countries, HERE shall deliver the Data incorporating Traffic Codes to Client only after receiving certification from Client of its having obtained such rights. 2. Display of Third Party Rights Legends for Belgium. Client shall, for each Transaction that uses Traffic Codes for Belgium, provide the following notice to the End-User: “Traffic Codes for Belgium are provided by the Ministerie van de Vlaamse Gemeenschap and the Ministèrie de l’Equipement et des Transports.” B. Jordan Data. Client and its permitted sublicensees (if any) are restricted from licensing and/or otherwise distributing HERE’s database for the country of Jordan (“Jordan Data”) for use in Enterprise Applications to (i) non-Jordanian entities for use of the Jordan Data solely in Jordan or (ii) Jordan-based customers. In addition, Client, its permitted sublicensees (if any) and End-Users are restricted from using the Jordan Data in Enterprise Applications if such party is (i) a non-Jordanian entity using the Jordan Data solely in Jordan or (ii) a Jordan-based customer. For purposes of the foregoing, “Enterprise Applications” shall mean Geomarketing applications, GIS applications, mobile business asset management applications, call center applications, telematics applications, public organization Internet applications or for providing geocoding services. B. Paper Maps. With respect to any license granted to Client relating to making, selling or distributing paper maps (i.e., a map fixed on a paper or paper-like medium): (a) such license with respect to Data for the Territory of Great Britain is conditioned on Client’s entering into and complying with a separate written agreement with the Ordnance Survey (“OS”) to create and sell paper maps, Client’s paying to the OS any and all applicable paper map royalties, and Client’s complying with the OS copyright notice requirements; (b) such license for selling or otherwise distributing for charge with respect to Data for the Territory of Czech Republic 509 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices is conditioned on Client’s obtaining prior written consent from Kartografie a.s.; (c) such license for selling or distributing with respect to Data for the Territory of Switzerland is conditioned on Client’s obtaining a permit from Bundesamt für Landestopografie of Switzerland; (d) Client is restricted from using Data for the Territory of France to create paper maps with a scale between 1:5,000 and 1:250,000; and (e) Client is restricted from using any Data to create, sell or distribute paper maps that are the same or substantially similar, in terms of data content and specific use of color, symbols and scale, to paper maps published by the European national mapping agencies, including without limitation, Landervermessungämter of Germany, Topografische Dienst of the Netherlands, Nationaal Geografisch Instituut of Belgium, Bundesamt für Landestopografie of Switzerland, Bundesamt für Eich-und Vermessungswesen of Austria, and the National Land Survey of Sweden. Austria Croatia Cyprus, Estonia, Latvia, Lithuania, Moldova, Poland, Slovenia and/or Ukraine “© Bundesamt für Eichund Vermessungswesen” “© EuroGeographics” France “source: © IGN 2009 – BD TOPO ®” Germany “Die Grundlagendaten wurden mit Genehmigung der zuständigen Behörden entnommen” Great Britain “Contains Ordnance Survey data © Crown copyright and database right 2010 Contains Royal Mail data © Royal Mail copyright and database right 2010” C. OS Enforcement. Without limiting Section IV(B) above, with respect to Data for the Territory of Great Britain, Client acknowledges and agrees that the Ordnance Survey (“OS”) may bring a direct action against Client to enforce compliance with the OS copyright notice (see Section IV(D) below) and paper map requirements (see Section IV(B) above) contained in this Agreement. D. Third Party Notices. Any and all copies of the Data and/or packaging relating thereto shall include the respective Third Party Notices set forth below and used as described below corresponding to the Territory (or portion thereof) included in such copy: Country(ies) Notice 510 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Greece “Copyright Geomatics Ltd.” Hungary “Copyright © 2003; TopMap Ltd.” Italy “La Banca Dati Italiana è stata prodotta usando quale riferimento anche cartografia numerica ed al tratto prodotta e fornita dalla Regione Toscana.” Norway “Copyright © 2000; Norwegian Mapping Authority” Portugal “Source: IgeoE – Portugal” Appendices Spain “Información geográfica propiedad del CNIG” Sweden “Based upon electronic data © National Land Survey Sweden.” Product incorporates data which is © 20XX Telstra Corporation Limited, GM Holden Limited, Intelematics Australia Pty Ltd and Continental Pty Ltd. B. Third Party Notices for Australia. In addition to the foregoing, the End-User Terms for any Application containing RDS-TMC Traffic Codes for Australia shall contain the following notice: “Product incorporates traffic location codes which is © 20XX Telstra Corporation Limited and its licensors.” Switzerland “Topografische Grundlage: © Bundesamt für Landestopographie. E. Respective Country Distribution. Client acknowledges that HERE has not received approvals to distribute map data for the following countries in such respective countries: Albania, Belarus, Kyrgyzstan, Moldova and Uzbekistan. HERE may update such list from time to time. The license rights granted to Client under this TL with respect to the Data for such countries are contingent upon Client’s compliance with all applicable laws and regulations, including, without limitation, any required licenses or approvals to distribute the Application incorporating such Data in such respective countries. AT&T Vehicle Network Carrier Telematics Disclosure END USER FOR PURPOSES OF THIS SECTION MEANS YOU AND YOUR HEIRS, EXECUTORS, LEGAL PERSONAL REPRESENTATITVES AND PERMITED ASSIGNS. FOR PURPOSES OF THIS SECTION “UNDERLYING WIRELESS SERVICE CARRIER” INCLUDES ITS AFFILIATES AND CONTRACTORS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS AND ASSIGNS. END USER HAS NO CONTRACTUAL RELATIONSHIP WITH THE UNDERLYING WIRELESS SERVICE CARRIER AND END USER IS NOT A THIRD PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN FORD AND UNDERLYING CARRIER. END USER UNDERSTANDS AND AGREES THAT THE UNDERLYING CARRIER HAS NO LEGAL, EQUITABLE, OR OTHER LIABILITY OF ANY KIND TO END USER. IN ANY EVENT, REGARDLESS OF THE FORM OF THE ACTION, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, END USER'S EXCLUSIVE REMEDY FOR CLAIMS ARISING IN ANY WAY IN CONNECTION WITH THIS AGREEMENT, FOR ANY CAUSE WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY FAILURE OR VI. Australia Territory A. Third Party Notices. Any and all copies of the Data and/or packaging relating thereto shall include the respective Third Party Notices set forth below and used as described below corresponding to the Territory (or portion thereof) included in such copy: Copyright. Based on data provided under license from PSMA Australia Limited (www.psma.com.au). 511 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices DISRUPTION OF SERVICE PROVIDED HEREUNDER, IS LIMITED TO PAYMENT OF DAMAGES IN AN AMOUNT NOT TO EXCEED THE AMOUNT PAID BY END USER FOR THE SERVICES DURING THE TWO-MONTH PERIOD PRECEDING THE DATE THE CLAIM AROSE. MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, OR PERFORMANCE REGARDING ANY SERVICES OR GOODS, AND IN NO EVENT SHALL AT&T BE LIABLE, WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE, FOR ANY: (A) ACT OR OMISSION OF A THIRD PARTY; (B) MISTAKES, OMISSIONS, INTERRUPTIONS, ERRORS, FAILURES TO TRANSMIT, DELAYS, OR DEFECTS IN THE SERVICE PROVIDED BY OR THROUGH THE UNDERLYING CARRIER; (C) DAMAGE OR INJURY CAUSED BY SUSPENSION OR TERMINATION BY THE UNDERLYING CARRIER; OR (D) DAMAGE OR INJURY CAUSED BY A FAILURE OR DELAY IN CONNECTING A CALL TO ANY ENTITY, INCLUDING 911 OR ANY OTHER EMERGENCY SERVICE. TO THE FULL EXTENT ALLOWED BY LAW, THE END USER RELEASES, INDEMNIFIES AND HOLDS THE UNDERLYING CARRIER HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS OF ANY PERSON OR ENTITY FOR DAMAGES OF ANY NATURE ARISING IN ANY WAY FROM OR RELATING TO, DIRECTLY OR INDIRECTLY, SERVICES PROVIDED BY THE UNDERLYING CARRIER OR ANY PERSON’S USE THEREOF, INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED NEGLIGENCE OF THE UNDERLYING CARRIER. (ii) END USER AGREES TO INDEMNIFY AND HOLD HARMLESS THE UNDERLYING WIRELESS SERVICE CARRIER AND ITS OFFICERS, EMPLOYEES, AND AGENTS AGAINST ANY AND ALL CLAIMS, INCLUDING WITHOUT LIMITATION CLAIMS FOR LIBEL, SLANDER, OR ANY PROPERTY DAMAGE, PERSONAL INJURY OR DEATH, ARISING IN ANY WAY, DIRECTLY OR INDIRECTLY, IN CONNECTION WITH THIS AGREEMENT OR THE USE, FAILURE TO USE, OR INABILITY TO USE THE DEVICE EXCEPT WHERE THE CLAIMS RESULT FROM THE UNDERLYING CARRIER’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. THIS INDEMNITY WILL SURVIVE THE TERMINATION OF THE AGREEMENT. (iii) END USER HAS NO PROPERTY RIGHT IN ANY NUMBER ASSIGNED TO THE DEVICE. (iv) END USER UNDERSTANDS THAT FORD AND THE UNDERLYING CARRIER CANNOT GUARANTY THE SECURITY OF WIRELESS TRANSMISSIONS, AND WILL NOT BE LIABLE FOR ANY LACK OF SECURITY RELATING TO THE USE OF THE SERVICES VII. China Territory THE SERVICE IS FOR [END USER’S] USE ONLY AND END USER MAY NOT RESELL THE SERVICE TO ANY OTHER PARTY END USER UNDERSTANDS THAT THE UNDERLYING CARRIER DOES NOT GUARANTEE ANY END USER UNINTERRUPTED SERVICE OR COVERAGE. THE UNDERLYING CARRIER DOES NOT WARRANT THAT END USERS CAN OR WILL BE LOCATED USING THE SERVICE. THE UNDERLYING CARRIER Personal Use Only You agree to use this Data together with [insert name of Client Application] for the solely personal, non-commercial purposes for which you were licensed, and not for service bureau, time-sharing or other similar purposes. Accordingly, but subject to the restrictions set forth in the following paragraphs, you may copy this Data only as necessary for your personal use to (i) 512 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices rigCustomer Remedies view it, and (ii) save it, provided that you do not remove any copyright notices that appear and do not modify the Data in any way. You agree not to otherwise reproduce, copy, modify, decompile, disassemble or reverse engineer any portion of this Data, and may not transfer or distribute it in any form, for any purpose, except to the extent permitted by mandatory laws. NAV2 and its suppliers’ entire liability and your exclusive remedy shall be, at NAV2’s sole discretion, either (a) return of the price paid, if any, or (b) repair or replacement of the Data that do not meet NAV2’s Limited Warranty and that are returned to NAV2 with a copy of your receipt. This Limited Warranty is void if failure of the Data has resulted from accident, abuse, or misapplication. Any replacement Data will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. Neither these remedies nor any product support services offered by NAV2 are available without proof of purchase from an authorized international source. Restrictions Except where you have been specifically licensed to do so by NAV2 , and without limiting the preceding paragraph, you may not (a) use this Data with any products, systems, or applications installed or otherwise connected to or in communication with vehicles, capable of vehicle navigation, positioning, dispatch, real time route guidance, fleet management or similar applications; or (b) with or in communication with any positioning devices or any mobile or wireless-connected electronic or computer devices, including without limitation cellular phones, palmtop and handheld computers, pagers, and personal digital assistants or PDAs. You agree to cease using this Data if you fail to comply with these terms and conditions. No Other Warranty: EXCEPT FOR THE LMITED WARRANTY SET FORTH ABOVE AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, NAV2 AND ITS LICENSORS (INCLUDING THEIR LICENSORS AND SUPPLIERS) DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, OF QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OWNERSHIP OR NON-INFRINGEMENT. Certain warranty exclusions may not be permitted under applicable law, so to that extent the above exclusion may not apply to you. Limited Warranty NAV2 warrants that (a) the Data will perform substantially in accordance with the accompanying written materials for a period of ninety (90) days from the date of receipt, and (b) any support services provided by NAV2 shall be substantially as described in applicable written materials provided to you by NAV2, and NAV2’s support engineers will make commercially reasonable efforts to solve any problem issues. Limited Liability: TO THE EXTENT PERMITTED BY APPLICABLE LAW, NAV2 AND ITS LICENSORS (INCLUDING THEIR LICENSORS AND SUPPLIERS) SHALL NOT BE LIABLE TO YOU: IN RESPECT OF ANY CLAIM, DEMAND OR ACTION, IRRESPECTIVE OF THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR ACTION ALLEGING ANY LOSS, INJURY OR DAMAGES, DIRECT OR INDIRECT, WHICH MAY RESULT FROM THE USE OR POSSESSION OF THE INFORMATION; OR 513 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices Governing Law. FOR ANY LOSS OF PROFIT, REVENUE, CONTRACTS OR SAVINGS, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THIS INFORMATION, ANY DEFECT IN THE INFROMATION, OR THE BREACH OF THESE TERMS OR CONDITIONS, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, EVEN IF NAV2 OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL NAV2’s OR ITS SUPPLIERS’ LIABILITY HEREUNDER EXCEED THE PRICE PAID. Certain liability exclusions may not be permitted under applicable law, so to that extent the above exclusion may not apply to you. The above terms and conditions shall be governed by the laws of the People’s Republic of China, without giving effect to (i) its conflict of laws provisions, or (ii) the United Nations Convention for Contracts for the International Sale of Goods, which is explicitly excluded. Any dispute arising from or in connection with the Data provided to you hereunder shall be submitted to the Shanghai International Economic and Trade Arbitration Commission for arbitration. Gracenote® Copyright CD and music-related data from Gracenote, Inc., copyright© 2000-2007 Gracenote. Gracenote Software, copyright © 2000-2007 Gracenote. This product and service may practice one or more of the following U.S. Patents 5,987,525; 6,061,680; 6,154,773; 6,161,132; 6,230,192; 6,230,207; 6.240,459; 6,330,593 and other patents issued or pending. Some services supplied under license from Open Globe, Inc. for U.S. Patent 6,304,523. Export Control You agree not to export to anywhere any part of the Data provided to you or any direct product thereof except in compliance with, and with all licenses and approvals required under, applicable export laws, rules and regulations. IP Protection Gracenote and CDDB are registered trademarks of Gracenote. The Gracenote logo and logotype, and the "Powered by Gracenote™" logo are trademarks of Gracenote. The Data are owned by NAV2 or its suppliers and are protected by applicable copyright and other intellectual property law and treaties. The Data are provided solely on the basis of a license to use, not sale. Gracenote® End User License Agreement (EULA) Entire Agreement This device contains software from Gracenote, Inc. of 2000 Powell Street Emeryville, California 94608 ("Gracenote"). These terms and conditions constitute the entire agreement between NAV2(and its licensors, including their licensors and suppliers) and you pertaining to the subject matter hereof, and supersedes in their entirety any and all written or oral agreements previously existing between us with respect to such subject matter. The software from Gracenote (the "Gracenote Software") enables this device to do disc and music file identification and obtain music-related information, including name, artist, track, and title information ("Gracenote Data") from online servers 514 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices ("Gracenote Servers"), and to perform other functions. You may use Gracenote Data only by means of the intended End User functions of this device. This device may contain content belonging to Gracenote's providers. If so, all of the restrictions set forth herein with respect to Gracenote Data shall also apply to such content and such content providers shall be entitled to all of the benefits and protections set forth herein that are available to Gracenote. You agree that you will use the content from Gracenote ("Gracenote Content") , Gracenote Data, the Gracenote Software, and Gracenote Servers for your own personal, non-commercial use only. You agree not to assign, copy, transfer or transmit the Gracenote Content, Gracenote Software or any Gracenote Data (except in a Tag associated with a music file) to any third party. YOU AGREE NOT TO USE OR EXPLOIT GRACENOTE CONTENT, GRACENOTE DATA, THE GRACENOTE SOFTWARE, OR GRACENOTE SERVERS, EXCEPT AS EXPRESSLY PERMITTED HEREIN. including any copyrighted material or music file information. You agree that Gracenote may enforce its respective rights, collectively or separately, under this agreement against you, directly in each company's own name. Gracenote uses a unique identifier to track queries for statistical purposes. The purpose of a randomly assigned numeric identifier is to allow Gracenote to count queries without knowing anything about who you are. For more information, see the web page at www.gracenote.com for the Gracenote Privacy Policy. THE GRACENOTE SOFTWARE, EACH ITEM OF GRACENOTE DATA AND THE GRACENOTE CONTENT ARE LICENSED TO YOU "AS IS". NEITHER GRACENOTE MAKES ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY OF ANY GRACENOTE DATA FROM THE GRACENOTE SERVERS OR GRACENOTE CONTENT. GRACENOTE COLLECTIVELY AND SEPARATELY RESERVE THE RIGHT TO DELETE DATA AND/OR CONTENT FROM THE COMPANIES' RESPECTIVE SERVERS OR, IN THE CASE OF GRACENOTE, CHANGE DATA CATEGORIES FOR ANY CAUSE THAT GRACENOTE DEEMS SUFFICIENT. NO WARRANTY IS MADE THAT EITHER GRACENOTE CONTENT OR THE GRACENOTE SOFTWARE OR GRACENOTE SERVERS ARE ERROR-FREE OR THAT THE FUNCTIONING OF THE GRACENOTE SOFTWARE OR GRACENOTE SERVERS WILL BE UNINTERRUPTED. GRACENOTE IS NOT OBLIGATED TO PROVIDE YOU WITH ANY ENHANCED OR ADDITIONAL DATA TYPES THAT GRACENOTE MAY CHOOSE TO PROVIDE IN THE FUTURE AND IS FREE TO DISCONTINUE ITS ONLINE SERVICES AT ANY TIME. GRACENOTE DISCLAIM ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, You agree that your non-exclusive licenses to use the Gracenote Content, Gracenote Data, the Gracenote Software, and Gracenote Servers will terminate if you violate these restrictions. If your licenses terminate, you agree to cease any and all use of the Gracenote Content, Gracenote Data, the Gracenote Software, and Gracenote Servers. Gracenote, respectively, reserve all rights in Gracenote Data, the Gracenote Software, and the Gracenote Servers and Gracenote Content, including all ownership rights. Under no circumstances will either Gracenote become liable for any payment to you for any information that you provide, 515 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices Taiwan Territory IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NEITHER GRACENOTE WARRANTS THE RESULTS THAT WILL BE OBTAINED BY YOUR USE OF THE GRACENOTE SOFTWARE OR ANY GRACENOTE SERVER. IN NO CASE WILL GRACENOTE BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OR FOR ANY LOST PROFITS OR LOST REVENUES FOR ANY REASON WHATSOEVER. © Gracenote 2007. Note: In accordance with the management approach of low-power radio wave radiation motors: Article 12: For approved and certified low-power radiation motor models, companies, firms or users must not alter the frequency, increase the power or change the characteristics and functions of the original design without authorization. Article 14: The usage of low-power radio-frequency motors must not affect aviation safety and interfere with legal telecommunications. Should interference be detected, immediately stop using the device and only resume usage after ensuring that there is no longer any interference. For the legal telecommunication and wireless telecommunication of the telco, the low-power radio frequency motor must be able to tolerate legal limits of interference from telecommunication, industrial, scientific and radio wave equipment. Radio Frequency Statement FCC ID: ACJ-SYNCG3-L IC: 216B-SYNCG3-L This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. SUNA TRAFFIC CHANNEL – TERMS AND CONDITIONS By activating, using and/or accessing the SUNA Traffic Channel, SUNA Predictive or other content or material provided by Intelematics (together, SUNA Products and/or Services), you must accept certain terms and conditions. The following is a brief summary of the terms and conditions that apply to you. To view the full terms and conditions relevant to your use of the SUNA Products and/or Services, please consult: WARNING: Changes or modifications not expressively approved by the party responsible for compliance could void the user's authority to operate the equipment. The term "IC:" before the radio certification number only signifies that Industry Canada technical specifications were met. The antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Website www.sunatraffic.com.au/termsandconditions/ 1. Acceptance 516 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices By using SUNA Products and/or Services, you will be deemed to have accepted and agreed to be bound by the terms and conditions fully detailed at: 5. Service Continuity and Reception of the SUNA Traffic Channel We will use reasonable endeavours to provide the SUNA Traffic Channel 24 hours a day, 365 days a year. The SUNA Traffic Channel may occasionally be unavailable for technical reasons or for planned maintenance. We will try to perform maintenance at times when congestion is light. We reserve the right to withdraw SUNA Products and/or Services at any time. Website www.sunatraffic.com.au/termsandconditions/ 2. Intellectual Property SUNA Products and/or Services are for your personal use. You may not record, or retransmit the content, nor use the content in association with any other traffic information or route guidance service or device not approved by Intelematics. You obtain no right of ownership in any Intellectual Property Rights (including copyright) in the data that is used to provide SUNA Products and/or Services. Also, we cannot assure the uninterrupted reception of the SUNA Traffic Channel RDS-TMC signal at any particular location. 6. Limitation of Liability Neither Intelematics (nor its suppliers or the manufacturer of your device (the “Suppliers”)) shall be liable to you or to any third party for any damages either direct, indirect, incidental, consequential or otherwise arising out of the use of or inability to use SUNA Products and/or Services even if Intelematics or a Supplier has been advised of the possibility of such damages. You also acknowledge that the neither Intelematics nor any Supplier guarantees nor make any warranties that relate to the availability, accuracy or completeness of SUNA Products and/or Services, and to the extent which it is lawful to do so, both Intelematics and each Supplier excludes any warranties which might otherwise be implied by any State or Federal legislation in relation to SUNA Products and/or Services. 3. Appropriate Use SUNA Products and/or Services are intended as an aid to personal motoring and travel planning, and do not provide comprehensive or accurate information on all occasions. On occasions, you may experience additional delay as a result of using SUNA Products and/or Services. You acknowledge that it is not intended, or suitable, for use in applications where time of arrival or driving directions may impact the safety of the public or yourself. 4. Use of SUNA Products and Services while driving You, and other authorised drivers of the vehicle in which SUNA Products and/or Services are available or installed and active, remain at all times responsible for observing all relevant laws and codes of safe driving. In particular, you agree to only actively operate SUNA Products and/or Services when the Vehicle is at a complete stop and it is safe to do so. 7. Please Note Great care has been taken in preparing this manual. Constant product development may mean that some information is not entirely up-to-date. The information in this document is subject to change without notice. 517 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Appendices regulation. DECLARATION OF CONFORMITY These components must accept any interference received, including interference that could cause undesired operation. For certification labels and declarations of conformity, visit www.wirelessconformity.ford.com. Your vehicle could have components that transmit and receive radio waves and are therefore subject to government DECLARATION OF CONFORMITY - VEHICLES WITH: SYNC 3 Radio Frequency Statement SYNC Version FCC Identification Number IC Identification Number 3.0 ACJ-SYNCG3-L 216B-SYNCG3-L 3.1 ACJ-FA-170-BCARHS 216B-FA170BCARHS 3.2 ACJ-FG-185-SG32MH 216B-FG185SG32MH WARNING: Changes or modifications not expressively approved by the party responsible for compliance could void the user's authority to operate the equipment. The term "IC:" before the radio certification number only signifies that Industry Canada technical specifications were met. These devices comply with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1. The device does not cause harmful interference. 2. The device accepts any interference received, including interference that could cause undesired operation. 518 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index 3 Adaptive Cruise Control............................236 Adaptive Cruise Control – Troubleshooting............................................245 360 Degree Camera....................................231 Adaptive Cruise Control Indicators Vehicles With: Adaptive Cruise Control With Lane Centering................................243 Adaptive Cruise Control Indicators Vehicles With: Adaptive Cruise Control With Stop and Go.....................................243 Adaptive Cruise Control Indicators Vehicles With: Intelligent Adaptive Cruise Control.............................................243 Front Camera.......................................................232 Side Camera........................................................233 Using the System...............................................232 4 4WD See: Four-Wheel Drive....................................200 9 System Warnings...............................................243 Adaptive Cruise Control Limitations Vehicles With: Adaptive Cruise Control With Lane Centering................................237 Adaptive Cruise Control Limitations Vehicles With: Adaptive Cruise Control With Stop and Go.....................................238 911 Assist...........................................................56 A A/C See: Climate Control.........................................134 Sensor Limitations............................................238 About 911 Assist..............................................56 About Adaptive Cruise Control With Lane Centering.....................................................236 About Adaptive Cruise Control With Stop and Go..........................................................236 About Automatic High Beam Control............................................................96 About Cruise Control..................................234 About Drive Mode Control.......................269 About Hill Descent Control.......................218 About Intelligent Adaptive Cruise Control..........................................................236 About Reverse Braking Assist...................211 About the Cabin Air Filter..........................140 About This Manual...........................................9 ABS Adaptive Cruise Control Precautions Vehicles With: Adaptive Cruise Control With Lane Centering................................236 Adaptive Cruise Control Precautions Vehicles With: Adaptive Cruise Control With Stop and Go.....................................236 Hilly Condition Usage.......................................237 When Following a Vehicle...............................237 Adaptive Cruise Control – Troubleshooting........................................245 Adaptive Cruise Control – Information Messages.........................................................245 Adaptive Headlamps....................................92 System Check........................................................92 Adjusting the Headlamps.........................327 Vertical Aim Adjustment.................................327 Adjusting the Set Speed Tolerance.....................................................245 Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering Column.............................................................81 Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering Column.............................................................81 See: Brakes..........................................................206 ABS driving hints See: Hints on Driving With Anti-Lock Brakes...............................................................206 Accessories...................................................468 Accessories See: Replacement Parts Recommendation............................................16 End of Travel Position.........................................82 Memory Feature...................................................82 Active Park Assist........................................226 Using Active Park Assist..................................226 AFS See: Adaptive Headlamps................................92 519 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Audio Unit........................................................417 Airbag Disposal...............................................54 Air Conditioning Adjusting the Volume........................................417 Changing Radio Stations.................................418 Switching the Audio Unit On and Off.........418 Using Seek, Fast Forward and Reverse..............................................................418 See: Climate Control.........................................134 Air Filter See: Changing the Engine Air Filter - 2.3L EcoBoost™.....................................................329 See: Changing the Engine Air Filter 3.0L....................................................................330 See: Changing the Engine Air Filter 3.3L......................................................................331 Auto Hold.......................................................209 Auto Hold Indicator............................................210 Switching Auto Hold On and Off.................209 Using Auto Hold..................................................210 Autolamps........................................................90 Alarm Windshield Wiper Activated Headlamps........................................................90 See: Anti-Theft Alarm........................................79 Ambient Lighting - Vehicles With: 10.1 Inch Information and Entertainment Display Screen.............................................94 Automatic Climate Control.......................134 Accessing Rear Climate Controls.................134 Accessing the Air Distribution Controls.............................................................134 Accessing the Menu...........................................134 Setting the Blower Motor Speed..................134 Setting the Temperature..................................135 Switching Auto Mode On and Off................135 Switching Maximum Air Conditioning On and Off...............................................................136 Switching Maximum Defrost On and Off.......................................................................136 Switching Recirculated Air On and Off.......................................................................136 Switching the Air Conditioning On and Off.......................................................................136 Switching the Climate Control On and Off.......................................................................136 Adjusting the Brightness...................................95 Changing the Color..............................................95 Switching Ambient Lighting Off.....................95 Switching Ambient Lighting On.....................94 Ambient Lighting - Vehicles With: 8 Inch Information and Entertainment Display Screen.............................................................94 Adjusting the Brightness...................................94 Changing the Color..............................................94 Switching Ambient Lighting Off.....................94 Switching Ambient Lighting On.....................94 Anti-Theft Alarm............................................79 Arming the Alarm................................................80 Disarming the Alarm..........................................80 Appendices...................................................490 Apps..................................................................451 Automatic High Beam Control.................96 Automatic High Beam Control Indicators........................................................97 Automatic Transmission...........................195 SiriusXM Traffic and Travel Link...................453 Using Apps on an Android Device...............452 Using Apps on an iOS Device........................452 Using Mobile Navigation on an Android Device................................................................452 Automatic Return to Park...............................196 If Your Vehicle Gets Stuck In Mud or Snow..................................................................199 Manual Park Release (MPR).........................198 SelectShift Automatic™ Transmission....................................................197 Stay in Neutral Mode.........................................197 Tow Mode .............................................................197 Understanding your Transmission Selector Positions...........................................................195 At a Glance.......................................................20 At a Glance - ST.............................................20 Audible Warnings and Indicators..............111 Headlamps On Warning Chime......................111 Key in Ignition Warning Chime.........................111 Keyless Warning Alert.........................................111 Parking Brake On Warning Chime..................111 Audio Control...................................................83 You can operate the following functions with the control:..............................................83 Automatic Transmission Fluid Check..............................................................321 Audio System.................................................417 General Information...........................................417 520 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Auto-Start-Stop............................................173 Hydraulic Brake System..................................386 Locks......................................................................386 Rear Axle..............................................................388 Transfer Case.......................................................387 Washer Reservoir..............................................388 Disabling Auto-Start-Stop..............................174 Enabling Auto-Start-Stop...............................173 Autowipers.......................................................86 Autowipers Settings............................................87 Capacities and Specifications 3.0L................................................................389 Auxiliary Power Points................................162 110 Volt AC Power Point...................................162 12 Volt DC Power Point.....................................162 USB Port and Power Point Locations.........162 Air Conditioning System.................................389 Alternative Engine Oil for Extremely Cold Climates...........................................................392 Automatic Transmission................................390 Engine Coolant....................................................391 Engine Oil...............................................................391 Front Axle.............................................................395 Fuel Tank...............................................................393 Grease....................................................................393 Hydraulic Brake System..................................393 Locks......................................................................394 Rear Axle...............................................................395 Transfer Case......................................................394 Washer Reservoir...............................................396 B Battery See: Changing the 12V Battery......................323 Blind Spot Information System.............254 Blind Spot Information System with Trailer Tow.....................................................................256 Switching the System On and Off..............258 System Errors......................................................258 Using the Blind Spot Information System..............................................................255 BLIS Capacities and Specifications - 3.3L, Gasoline.......................................................396 See: Blind Spot Information System..........254 Bonnet Lock Air Conditioning System..................................397 Alternative Engine Oil for Extremely Cold Climates..........................................................400 Automatic Transmission.................................397 Engine Coolant...................................................398 Engine Oil.............................................................399 Front Axle.............................................................402 Fuel Tank..............................................................400 Grease...................................................................400 Hydraulic Brake System...................................401 Locks.......................................................................401 Rear Axle..............................................................403 Transfer Case......................................................402 Washer Reservoir..............................................403 See: Opening and Closing the Hood............311 Booster Seats..................................................32 Types of Booster Seats......................................33 Brake Fluid Check........................................322 Brake Fluid Service Interval............................322 Brakes..............................................................206 General Information.........................................206 Breaking-In....................................................284 Bulb Specification Chart.............................411 C Canceling the Set Speed..........................235 Capacities and Specifications - 2.3L EcoBoost™.................................................382 Capacities and Specifications - 3.3L, Hybrid Electric Vehicle (HEV).............404 Air Conditioning System.................................382 Alternative Engine Oil for Extremely Cold Climates...........................................................385 Automatic Transmission.................................382 Engine Coolant...................................................383 Engine Oil.............................................................384 Front Axle..............................................................387 Fuel Tank..............................................................385 Grease....................................................................385 Air Conditioning System.................................404 Alternative Engine Oil for Extremely Cold Climates...........................................................407 Automatic Transmission................................405 Engine Coolant..................................................406 Engine Oil.............................................................406 Front Axle..............................................................410 Fuel Tank..............................................................408 Grease...................................................................408 521 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Hydraulic Brake System.................................408 Locks......................................................................409 Rear Axle...............................................................410 Transfer Case......................................................409 Washer Reservoir.................................................411 Child Safety......................................................23 Capacities and Specifications.................371 Cargo Nets.......................................................271 Car Wash Cleaning Leather Seats..............................337 Cleaning Products.......................................333 See: Cleaning the Exterior..............................333 Cleaning the Engine....................................335 Cleaning the Exterior..................................333 General Information............................................23 Child Safety Locks.........................................36 Left-Hand Side......................................................37 Right-Hand Side...................................................37 Materials................................................................333 Catalytic Converter.......................................191 On-Board Diagnostics (OBD-II)....................192 Readiness for Inspection and Maintenance (I/M) Testing....................................................192 Cleaning the Headlamps................................334 Exterior Chrome Parts......................................334 Exterior Plastic Parts........................................334 Stripes or Graphics............................................334 Underbody...........................................................334 Under Hood.........................................................334 Center Console..............................................166 Changing a Bulb...........................................328 LED Lamps...........................................................328 License Plate Lamp..........................................329 Rear Direction Indicator and Reversing Lamp.................................................................328 Cleaning the Instrument Panel and Instrument Cluster Lens........................336 Cleaning the Interior...................................336 Changing a Fuse..........................................309 Mirrors....................................................................336 Fuses......................................................................309 Cleaning the Wheels..................................338 Cleaning the Windows and Wiper Blades...........................................................335 Clearing All MyKeys.......................................67 Climate............................................................442 Changing a Road Wheel...........................364 Dissimilar Spare Wheel and Tire Assembly Information.....................................................364 Tire Change Procedure....................................365 Changing the 12V Battery.........................323 Accessing Rear Climate Controls................444 Accessing the Climate Control Menu........442 Directing the Airflow.........................................442 Rear Climate Control Lock Indicator..........444 Setting the Blower Motor Speed.................442 Setting the Temperature................................442 Switching Auto Mode On and Off...............442 Switching Dual Zone Mode On and Off......................................................................443 Switching Maximum Air Conditioning On and Off.............................................................443 Switching Maximum Defrost On and Off......................................................................443 Switching Rear Auto Mode On and Off......................................................................444 Switching Recirculated Air On and Off......................................................................443 Switching the Air Conditioning On and Off......................................................................442 Switching the Climate Controlled Seats On and Off.............................................................443 Switching the Climate Control On and Off......................................................................443 Battery Management System.......................324 Remove and Reinstall the Battery..............325 Changing the Cabin Air Filter...................140 Changing the Engine Air Filter - 2.3L EcoBoost™.................................................329 Changing the Engine Air Filter 3.0L................................................................330 Changing the Engine Air Filter 3.3L..................................................................331 Changing the Front Wiper Blades.........326 Changing the Rear Wiper Blades...........326 Changing the Wi-Fi Hotspot Name or Password......................................................416 Checking MyKey System Status...............67 MyKey Distance.....................................................67 Number of Admin Keys......................................68 Number of MyKeys..............................................68 Checking the Wiper Blades......................325 Child Restraint and Seatbelt Maintenance.................................................43 Child Restraint Positioning.........................34 522 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Switching the Heated Exterior Mirrors On and Off.............................................................443 Switching the Heated Rear Window On and Off......................................................................443 Switching the Heated Seats On and Off......................................................................443 Switching the Heated Steering Wheel On and Off.............................................................443 Switching the Rear Climate Controlled Seats On and Off..........................................444 Switching the Rear Heated Seats On and Off......................................................................444 Switching the Rear Ventilated Seats On and Off.............................................................444 Switching the Ventilated Seats On and Off......................................................................444 Cross Traffic Alert System Limitations......................................................260 Cross Traffic Alert System Sensors............260 Switching the System On and Off...............261 Using Cross Traffic Alert..................................259 Cruise Control...............................................234 Cruise Control Indicators..........................235 Cruise Control - Vehicles With: Adaptive Cruise Control With Lane Centering........................................................83 Cruise Control - Vehicles With: Adaptive Cruise Control With Stop and Go.........84 Cruise Control - Vehicles With: Cruise Control............................................................84 Cup Holders....................................................166 Customer Assistance.................................294 Climate Control.............................................134 Climate Controlled Seats..........................155 D Ventilated Seats.................................................156 Data Recording..................................................11 Cold Weather Precautions.......................285 Collision, Damage or Fire Event..............291 911 Assist Privacy Notice.....................................15 Comfort, Convenience and Entertainment Data.......................................................................13 Event Data................................................................13 Service Data............................................................12 Services That Third Parties Provide...............14 Services That We Provide..................................14 Vehicles With a Modem......................................14 Vehicles With SYNC.............................................14 Guidance for Ford Motor Company Electric and Hybrid-Electric Vehicles Equipped With High Voltage Batteries......................291 Connecting the Vehicle to a Mobile Network.........................................................413 About the Modem..............................................413 Enabling the Modem Using FordPass........413 Enabling the Modem Using the Touchscreen....................................................413 Daytime Running Lamps - Vehicles With: Configurable Daytime Running Lamps...............................................................91 Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).............91 Declaration of Conformity........................518 Declaration of Conformity - Vehicles With: SYNC 3...............................................518 Coolant Check See: Engine Coolant Check.............................317 Crash Sensors and Airbag Indicator........53 Creating a MyKey...........................................66 Programming and Changing Configurable Settings...............................................................67 Creating a Wi-Fi Hotspot..........................416 Connecting a Device to the Wi-Fi Hotspot.............................................................416 Finding the Wi-Fi Hotspot Name and Password..........................................................416 Radio Frequency Statement..........................518 Digital Radio...................................................418 HD Radio Reception and Station Troubleshooting.............................................419 Cross Traffic Alert........................................258 Direction Indicators.......................................92 Cross Traffic Alert Behavior When Trailer is Attached.......................................................261 Cross Traffic Alert Indicator............................261 Cross Traffic Alert Information Messages..........................................................261 Direction Indicator...............................................93 Switching the Direction Indicators On and Off.........................................................................92 Doors and Locks.............................................70 Drive Mode Control.....................................269 Drive Modes.........................................................269 523 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Engine Block Heater......................................171 Drive Modes...................................................269 Using the Engine Block Heater.......................172 Deep Snow/Sand..............................................269 Eco...........................................................................270 Normal...................................................................270 Slippery..................................................................270 Sport.......................................................................270 Tow/Haul..............................................................270 Trail..........................................................................270 Engine Coolant Check.................................317 Adding Coolant...................................................318 Coolant Change..................................................319 Engine Coolant Temperature Management...................................................321 Fail-Safe Cooling................................................319 Recycled Coolant................................................319 Severe Climates..................................................319 Driver Alert.....................................................249 PRINCIPLE OF OPERATION..........................249 USING DRIVER ALERT....................................249 Engine Emission Control...........................190 Engine Immobilizer Driver and Passenger Airbags....................47 See: Passive Anti-Theft System.....................79 Children and Airbags..........................................48 Proper Driver and Front Passenger Seating Adjustment........................................................47 Engine Oil Check...........................................315 Adding Engine Oil...............................................316 Engine Oil Dipstick - 2.3L EcoBoost™..................................................315 Engine Oil Dipstick - 3.0L...........................315 Engine Oil Dipstick - 3.3L...........................315 Engine Specifications - 2.3L EcoBoost™..................................................371 Driver and Passenger Knee Airbags.........51 Driving Aids....................................................249 Driving Hints..................................................284 Driving Through Water...............................285 DRL See: Daytime Running Lamps - Vehicles With: Configurable Daytime Running Lamps.....91 See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).................91 Drivebelt Routing.................................................371 Engine Specifications - 3.0L, ST.............372 Drivebelt Routing................................................373 Engine Specifications - 3.0L....................372 E Drivebelt Routing................................................372 Engine Specifications - 3.3L, Gasoline........................................................374 Economical Driving.....................................284 Electric Parking Brake................................207 Drivebelt Routing................................................374 Engine Specifications - 3.3L, Hybrid Electric Vehicle (HEV).............................375 Applying the Electric Parking Brake............207 Automatically Releasing the Electric Parking Brake.................................................208 Manually Releasing the Electric Parking Brake..................................................................207 Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of Charge..............................................................208 Drivebelt Routing................................................375 Entertainment...............................................432 AM/FM Radio......................................................433 Apps........................................................................441 Bluetooth Stereo or USB................................440 CD (If equipped)................................................439 HD Radio™ Information (If Available)........................................................436 SiriusXM® Satellite Radio (If Activated)........................................................434 Sources..................................................................433 Supported Media Players, Formats and Metadata Information.................................441 USB Ports..............................................................441 Electromagnetic Compatibility.............490 Emergency Call Limitations........................57 Emergency Call Requirements.................56 Emission Law.................................................190 Noise Emissions Warranty, Prohibited Tampering Acts and Maintenance...........191 Tampering With a Noise Control System..............................................................190 End User License Agreement.................492 Environment.....................................................19 EPB VEHICLE SOFTWARE END USER LICENSE AGREEMENT (EULA) .................................492 See: Electric Parking Brake.............................207 524 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Front Passenger Sensing System............48 Front Wiper Blades Essential Towing Checks...........................281 Before Towing a Trailer....................................282 Hitches....................................................................281 Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................282 Safety Chains.......................................................281 Trailer Brakes........................................................281 Trailer Lamps........................................................281 When Towing a Trailer.....................................282 See: Changing the Front Wiper Blades......326 Fuel and Refueling.......................................179 Fuel Consumption.......................................188 Advertised Capacity..........................................188 Calculating Fuel Economy..............................189 Filling the Fuel Tank..........................................189 Fuel Filler Funnel Location.........................181 Fuel Filter........................................................323 Fuel Quality - E85.........................................179 Event Data Recording See: Data Recording..............................................11 Export Unique Options.................................18 Exterior Mirrors................................................99 Choosing the Right Fuel - Flex Fuel Vehicles..............................................................179 Switching Between E85 and Gasoline............................................................180 Auto-dimming Feature....................................100 Auto-Folding Mirrors.........................................100 Blind Spot Information System....................100 Direction Indicator Mirrors .............................100 Fold-Away Exterior Mirrors.............................100 Heated Exterior Mirrors ...................................100 Memory Mirrors ..................................................100 Power Exterior Mirrors........................................99 Puddle Lamps.....................................................100 Fuel Quality - Gasoline................................181 Choosing the Right Fuel....................................181 Fuel Shutoff..................................................288 Fuses.................................................................301 Fuse Specification Chart...........................301 Engine Compartment Fuse Box....................301 Passenger Compartment Fuse Panel.................................................................306 F G Fastening the Seatbelts..............................39 Garage Door Opener....................................157 Garage Door Opener Seatbelt Locking Modes...................................40 Using Seatbelts During Pregnancy................39 Flat Tire See: Universal Garage Door Opener............157 See: Changing a Road Wheel.......................364 Gauges.............................................................104 Floor Mats......................................................286 Fog Lamps - Front 12 Inch Display.....................................................106 4 Inch Display......................................................104 6 Inch Display......................................................105 Engine Coolant Temperature Gauge..........106 Fuel Gauge............................................................107 See: Front Fog Lamps.........................................91 Ford Credit.........................................................15 US Only.....................................................................15 Ford Protect..................................................469 Gearbox Ford Protect Extended Service Plan (CANADA ONLY)..........................................470 Ford Protect Extended Service Plans (U.S. Only).................................................................469 General Information on Radio Frequencies...................................................58 See: Transmission..............................................195 Four-Wheel Drive........................................200 General Maintenance Information.........471 Principle of Operation.....................................200 Multi-Point Inspection.....................................473 Owner Checks and Services..........................472 Protecting Your Investment............................471 Why Maintain Your Vehicle?...........................471 Why Maintain Your Vehicle at Your Dealership?......................................................471 Intelligent Access.................................................58 Front Fog Lamps.............................................91 Front Fog Lamp Indicator.................................92 Switching the Front Fog Lamps On or Off..........................................................................91 Front Parking Aid..........................................222 Object Distance Indicator...............................223 525 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Horn....................................................................85 Hybrid Vehicle Frequently Asked Questions......................................................177 Hybrid Vehicle Operation...........................175 Getting Assistance Outside the U.S. and Canada..........................................................297 Getting the Services You Need..............294 Away From Home..............................................294 Global Opening..............................................99 Battery.....................................................................175 Braking....................................................................176 Driving......................................................................175 Driving to Optimize Fuel Economy...............176 Starting...................................................................175 Stopping.................................................................175 Transmission Operation...................................175 Remote Control Front Windows....................99 H Hazard Flashers...........................................288 Headlamp Adjusting See: Adjusting the Headlamps.....................327 I Headlamp Exit Delay....................................90 Headrest In California (U.S. Only)............................295 Information Display Control......................84 Information Displays.....................................112 See: Head Restraints..........................................141 Head Restraints..............................................141 Adjusting the Head Restraints.......................142 Tilting Head Restraints ....................................143 General Information............................................112 Heated Exterior Mirrors...............................139 Heated Rear Window..................................139 Heated Seats.................................................154 Information Messages.................................119 4WD.........................................................................133 Active Park.............................................................119 Adaptive Cruise Control....................................119 Adaptive Headlamps........................................120 AdvanceTrac™ and Traction Control.........120 Alarm........................................................................121 Battery and Charging System.........................121 Blind Spot Information and Cross Traffic Alert System.....................................................122 Doors and Locks..................................................122 Driver Alert.............................................................123 Fuel...........................................................................123 Hill Descent Control...........................................124 Hill Start Assist....................................................124 Keys and Intelligent Access............................124 Lane Keeping System........................................125 Maintenance.........................................................126 MyKey......................................................................127 Park Aid...................................................................127 Park Brake.............................................................128 Power Steering....................................................129 Pre-Collision Assist............................................129 Remote Start........................................................129 Seats.......................................................................130 Starting System..................................................130 Tire Pressure Monitoring System.................130 Trailer........................................................................131 Transmission.........................................................131 Front Seats............................................................154 Second Row Heated Seats.............................154 Heated Steering Wheel...............................84 Heated Windshield......................................138 Windshield Wiper De-Icer...............................138 Heating See: Climate Control.........................................134 High Voltage Battery...................................194 General Information..........................................194 Hill Descent Control....................................218 Hill Descent Control Indicator..................219 Hill Start Assist............................................208 Switching the System On and Off..............209 Using Hill Start Assist......................................209 Hints on Controlling the Interior Climate..........................................................136 Defogging the Side Windows in Cold Weather.............................................................137 General Hints.......................................................136 Quickly Cooling the Interior.............................137 Quickly Heating the Interior.............................137 Recommended Settings for Cooling...........137 Recommended Settings for Heating...........137 Hints on Driving With Anti-Lock Brakes...........................................................206 Hood Lock See: Opening and Closing the Hood............311 526 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Lighting..............................................................89 Installing Child Restraints...........................25 General Information...........................................89 Child Seats..............................................................25 Using Lap and Shoulder Belts.........................25 Using Lower Anchors and Tethers for CHildren (LATCH)...........................................28 Using Tether Straps.............................................29 Load Carrying..................................................271 Load Limit.......................................................273 Instrument Cluster.......................................104 Instrument Lighting Dimmer.....................90 Instrument Panel.............................................21 Interior Air Quality........................................140 Interior Lamps.................................................93 Special Loading Instructions for Owners of Pick-up Trucks and Utility-type Vehicles.............................................................277 Vehicle Loading - with and without a Trailer.................................................................273 Front Interior Lamp.............................................93 Rear Interior Lamps.............................................93 Locating the Cabin Air Filter.....................140 Locking and Unlocking.................................70 Interior Mirror...................................................101 Activating Intelligent Access.............................71 Autolock...................................................................72 Battery Saver..........................................................73 Illuminated Entry...................................................72 Illuminated Exit......................................................73 Locking and Unlocking the Doors with the Key Blade............................................................70 Power Door Locks................................................70 Remote Control....................................................70 Smart Unlocks for Integrated Keyhead Remote Control.................................................71 Smart Unlocks for Intelligent Access Keys.......................................................................72 Load Carriers See: Roof Racks and Load Carriers.............272 Automatic Dimming Mirror..............................101 Manual Dimming Mirror....................................101 Introduction........................................................9 J Jump Starting the Vehicle........................289 Connecting the Jumper Cables....................289 Jump Starting.....................................................290 Locating the Jump Starting Connection Points................................................................289 Preparing Your Vehicle....................................289 Removing the Jumper Cables......................290 Luggage Covers.............................................272 Lug Nuts K See: Changing a Road Wheel.......................364 M Keyless Entry....................................................73 SECURICODE™ Keyless Entry Keypad........73 Keyless Starting.............................................167 Maintenance....................................................311 Ignition Modes......................................................167 General Information...........................................311 Keys and Remote Controls.........................58 Manual Seats.................................................144 Principle of Operation........................................58 Adjusting the Seat Backrest...........................144 Moving the Seat Backward and Forward.............................................................144 L Memory Function..........................................147 Lane Keeping System................................250 Easy Entry and Exit Feature............................148 Linking a PreSet Position to your Remote Control ..............................................................148 Saving a PreSet Position.................................148 Switching the System On and Off................251 Liftgate...............................................................75 Lighting Control..............................................89 Message Center Flashing High Beam Headlamps...................90 Lighting Control Selections..............................89 Switching High Beam Headlamps On and Off.........................................................................89 See: Information Displays.................................112 Mirrors See: Windows and Mirrors...............................98 Mobile Communications Equipment.......17 527 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Overriding the Set Speed.........................242 Moonroof..........................................................101 Bounce-Back.......................................................103 Opening and Closing the Moonroof............102 Rear SunShade Opening and Closing........103 P Parking Aids...................................................220 Motorcraft Parts - 2.3L EcoBoost™..................................................377 Motorcraft Parts - 3.0L..............................378 Motorcraft Parts - 3.3L...............................379 MyKey – Troubleshooting...........................68 MyKey™.............................................................65 Principle of Operation......................................220 Passive Anti-Theft System.........................79 SecuriLock®...........................................................79 PATS See: Passive Anti-Theft System.....................79 Pedestrian Alert System..............................55 Pedestrian Protection..................................55 Perchlorate........................................................15 Personalized Settings...................................117 Principle of Operation........................................65 N Navigation......................................................446 Fuel Economy.......................................................118 Hybrid Information..............................................118 Trip 1 and 2..............................................................118 Changing the Format of the Map...............448 cityseeker.............................................................450 Michelin Travel Guide........................................451 Navigation Map Accuracy and Updates.............................................................451 Route Guidance.................................................448 Setting a Destination........................................447 SiriusXM Traffic and Travel Link....................451 Zoom......................................................................448 Personal Safety System™..........................45 How Does the Personal Safety System Work?..................................................................45 Phone..............................................................444 Android Auto.......................................................446 Apple CarPlay.....................................................446 Pairing Your Cell Phone for the First Time..................................................................444 Text Messaging...................................................445 Using Your Cell Phone.....................................445 Network Connectivity.................................413 Connecting the Vehicle to a Mobile Network.............................................................413 Network Connectivity – Troubleshooting.........................................414 Normal Scheduled Maintenance...........474 Post-Crash Alert System..........................292 Power Door Locks Intelligent Oil-Life Monitor™.........................474 Normal Maintenance Intervals.....................475 Power Liftgate..................................................75 See: Locking and Unlocking.............................70 See: Engine Oil Check.......................................315 Hands-Free Feature.............................................77 Obstacle Detection..............................................77 Opening and Closing the Liftgate...................75 Setting the Liftgate Open Height....................77 Stopping the Liftgate Movement...................76 Switching the Power Liftgate On or Off..........................................................................77 Opening and Closing the Hood................311 Power Seats....................................................145 Closing the Hood.................................................312 Opening the Hood...............................................311 Adjusting the Lumbar Support.....................146 Adjusting the Multi-Contour Front Seats With Active Motion ......................................146 O Oil Change Indicator Reset.......................316 Oil Check Ordering Additional Owner's Literature.....................................................299 Obtaining a French Owner’s Manual.........299 Power Steering Fluid Check.....................323 Power Windows.............................................98 Overhead Console.......................................166 Overriding Automatic High Beam Control.............................................................97 Overriding Reverse Braking Assist..........212 Accessory Delay...................................................99 Bounce-Back.........................................................98 One-Touch Down................................................98 One-Touch Up......................................................98 528 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Rear Window Wiper............................................88 Window Lock.........................................................99 Rear Wiper Blades Pre-Collision Assist.....................................264 See: Changing the Rear Wiper Blades.......326 Adjusting the Pre-Collision Assist Settings............................................................266 Blocked Sensors.................................................267 Distance Indication and Alert.......................265 Evasive Steering Assist....................................266 Using the Pre-Collision Assist System..............................................................264 Recommended Towing Weights............279 Reduced Engine Performance...............284 Refueling - Excluding: Hybrid Electric Vehicle (HEV).............................................183 Refueling System Overview...........................183 Refueling System Warning.............................185 Refueling Your Vehicle......................................184 Protecting the Environment........................19 Puncture Refueling - Hybrid Electric Vehicle (HEV).............................................................186 See: Changing a Road Wheel.......................364 Fuel Filler Door Manual Override Lever...................................................................188 System Warnings................................................187 R Rear Parking Aid...........................................220 Remote Control..............................................59 Object Distance Indicator...............................222 Car Finder................................................................63 Integrated Keyhead Transmitter....................59 Intelligent Access Key.........................................59 Memory Feature...................................................62 Remote Start.........................................................63 Replacing the Battery........................................60 Sounding the Panic Alarm................................63 Rear Passenger Climate Controls...........137 Directing Air to the Overhead Air Vents..................................................................138 Directing Air to the Rear Footwell Air Vents..................................................................138 Rear Climate Control Lock Indicator...........138 Setting the Rear Blower Motor Speed.................................................................138 Setting the Rear Temperature.......................138 Switching the Rear Climate Control On and Off.......................................................................138 Switching the Rear Heated Seats On and Off.......................................................................138 Remote Start..................................................139 Automatic Settings............................................139 Heated and Cooled Features.........................139 Last Settings........................................................139 Repairing Minor Paint Damage..............338 Replacement Parts Recommendation........................................16 Rear Seats.......................................................149 Collision Repairs....................................................16 Scheduled Maintenance and Mechanical Repairs.................................................................16 Warranty on Replacement Parts....................16 Adjusting the Second Row Rear Seats..................................................................149 Adjusting the Third Row Power Seats........153 Rear Under Floor Storage...........................271 Replacing a Lost Key or Remote Control............................................................64 Reporting Safety Defects (Canada Only).............................................................299 Reporting Safety Defects (U.S. Only).............................................................299 Resuming the Set Speed..........................235 Adjustable Load Floor.......................................271 Cargo Management System...........................271 Rear View Camera.......................................228 Camera Guidelines...........................................230 Manual Zoom.......................................................231 Obstacle Distance Indicator..........................230 Rear Camera Delay............................................231 Using the Rear View Camera System........229 Resuming the Set Speed from a Complete Stop....................................................................242 Rear View Camera Rear Window Wiper and Washers..........88 Reverse Braking Assist Indicators...........212 Reverse Braking Assist Precautions........211 Reverse Braking Assist.................................211 Rear Camera Washer.........................................88 Rear Window Washer........................................88 Reverse Braking Assist – Troubleshooting.............................................212 See: Rear View Camera...................................228 529 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Reverse Braking Assist – Troubleshooting.........................................212 Selecting a Drive Mode.............................269 Settings...........................................................454 Reverse Braking Assist – Frequently Asked Questions..........................................................212 Reverse Braking Assist – Information Messages..........................................................212 911 Assist...............................................................454 Audio......................................................................454 Automatic Updates..........................................454 Bluetooth..............................................................454 Charge Settings..................................................455 Clock.......................................................................454 Display...................................................................455 Driver Assist.........................................................454 FordPass...............................................................454 General..................................................................454 Message Center.................................................455 Mobile Apps.........................................................454 Multi Contour Seats..........................................455 Navigation............................................................455 Personal Profiles................................................455 Phone.....................................................................454 Seats......................................................................455 Sound.....................................................................454 Valet Mode...........................................................455 Vehicle...................................................................454 Voice Control.......................................................455 Roadside Assistance..................................287 Vehicles Sold in Canada: Getting Roadside Assistance.......................................................288 Vehicles Sold in the United States: Getting Roadside Assistance...................................287 Vehicles Sold in the United States: Using Roadside Assistance...................................287 Roadside Emergencies..............................287 Roof Racks and Load Carriers.................272 Adjusting the Crossbar.....................................273 Maximum Recommended Load Amounts...........................................................272 Running-In See: Breaking-In.................................................284 Running Out of Fuel.....................................181 Adding Fuel From a Portable Fuel Container..........................................................182 Filling a Portable Fuel Container..................182 Setting the Adaptive Cruise Control Gap..................................................................241 S Following a Vehicle...........................................242 Setting the Adaptive Cruise Control Speed............................................................240 Safety Canopy™..............................................51 Safety Precautions.......................................179 Satellite Radio..............................................420 Manually Changing the Set Speed..............241 Setting the Adaptive Cruise Speed from a Complete Stop................................................241 Satellite Radio Electronic Serial Number (ESN)..................................................................421 Satellite Radio Reception Factors................421 SiriusXM Satellite Radio Service...................421 Troubleshooting.................................................422 Setting the Cruise Control Speed..........234 Changing the Set Speed.................................234 Setting the Hill Descent Speed...............218 Side Airbags.....................................................50 Side Sensing System..................................224 Scheduled Maintenance Record...........479 Scheduled Maintenance............................471 Seatbelt Extension........................................44 Seatbelt Height Adjustment.......................41 Seatbelt Reminder.........................................42 Object Distance Indicator...............................225 Sitting in the Correct Position...................141 Snow Chains See: Using Snow Chains.................................356 Spare Wheel Seatbelt Status.....................................................42 Seatbelts...........................................................38 See: Changing a Road Wheel.......................364 Principle of Operation........................................38 Special Notices................................................16 Seatbelt Warning Lamp and Indicator Chime...............................................................41 New Vehicle Limited Warranty........................16 Notice to Owners of Pickup Trucks and Utility Type Vehicles.........................................17 On Board Diagnostics Data Link Connector............................................................17 Conditions of operation......................................41 Seats...................................................................141 Security..............................................................79 530 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Switching Cruise Control On.........................234 Special Instructions.............................................16 Using Your Vehicle as an Ambulance.............17 Using Your Vehicle With a Snowplow............17 Switching From Adaptive Cruise Control to Cruise Control.......................................243 Switching Hill Descent Control On and Off...................................................................218 Switching Intelligent Mode On and Off..................................................................244 Special Operating Conditions Scheduled Maintenance...............................................477 Exceptions............................................................478 Speed Control Changing the Set Speed with Intelligent Adaptive Cruise Control.............................245 See: Cruise Control............................................234 Stability Control............................................215 Switching Lane Centering On and Off..................................................................244 Principle of Operation.......................................215 Starting a Gasoline Engine.......................168 Activating Lane Centering..............................244 System Alerts and Automatic Cancellation...................................................244 Automatic Engine Shutdown........................169 Failure to Start.....................................................169 Guarding Against Exhaust Fumes.................171 Important Ventilating Information................171 Stopping the Engine When Your Vehicle is Moving................................................................170 Stopping the Engine When Your Vehicle is Stationary.........................................................170 Vehicles with an Ignition Key.........................168 Vehicles with Keyless Start............................168 Switching Reverse Braking Assist On and Off....................................................................212 Symbols Glossary.............................................9 SYNC™ 3........................................................424 General Information.........................................424 SYNC™ 3 Troubleshooting.....................456 Additional Information and Assistance.......................................................467 Apps.......................................................................462 Navigation.............................................................461 Personal Profiles................................................465 Phone....................................................................460 Resetting the System.......................................467 USB and Bluetooth Audio..............................457 Voice Recognition.............................................456 Wi-Fi Connectivity............................................464 Starting and Stopping the Engine..........167 General Information...........................................167 Steering...........................................................263 Electric Power Steering...................................263 Steering Wheel................................................81 Storage Compartments............................166 Sunroof See: Moonroof......................................................101 Sun Visors........................................................101 Illuminated Vanity Mirror..................................101 T Supplementary Restraints System.........46 Principle of Operation........................................46 Switching Adaptive Cruise Control On and Off.........................................................240 Technical Specifications See: Capacities and Specifications..............371 The Better Business Bureau (BBB) Auto Line Program (U.S. Only)......................296 Tire Care..........................................................343 Automatic Cancellation or Deactivation...................................................240 Switching Adaptive Cruise Control Off......................................................................240 Switching Adaptive Cruise Control On.......................................................................240 Glossary of Tire Terminology........................344 Information About Uniform Tire Quality Grading.............................................................343 Information Contained on the Tire Sidewall...........................................................345 Temperature A B C............................................344 Traction AA A B C...............................................343 Treadwear.............................................................343 Switching Automatic High Beam Control On and Off.....................................................96 Activating the Automatic High Beam Control................................................................96 Switching Cruise Control On and Off...................................................................234 Switching Cruise Control Off.........................234 531 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Using MyKey With Remote Start Systems..........................................................68 Using Snow Chains.....................................356 Using Stability Control................................216 Tire Pressure Monitoring System..........358 Changing Tires With a Tire Pressure Monitoring System.......................................359 Understanding Your Tire Pressure Monitoring System .....................................360 Electronic Stability Control - Base Model.................................................................216 Electronic Stability Control - ST Model ..............................................................................216 Tires See: Wheels and Tires......................................341 Towing a Trailer.............................................278 Using Summer Tires...................................356 Using Traction Control................................214 Load Placement.................................................278 Towing Points................................................293 Installing the Recovery Hook........................293 Recovery Hook Location.................................293 Switching the System Off...............................214 System Indicator Lights and Messages..........................................................214 Using a Switch.....................................................214 Towing the Vehicle on Four Wheels..........................................................283 Using Voice Recognition...........................426 Emergency Towing............................................283 Recreational Towing.........................................283 Apps.........................................................................431 Automatic Blower Motor Speed Reduction.........................................................432 Climate..................................................................428 Entertainment.....................................................427 General..................................................................426 Navigation............................................................430 Phone.....................................................................429 SiriusXM Traffic and Travel Link....................431 Voice Settings.....................................................432 Towing..............................................................278 Traction Control............................................214 Principle of Operation.......................................214 Traffic Sign Recognition............................262 Principle of Operation......................................262 Using Traffic Sign Recognition......................262 Trailer Sway Control....................................279 Transmission Code Designation.............381 Transmission Specifications - ST..........375 Transmission..................................................195 Transporting the Vehicle...........................292 Utilizing the Mediation/Arbitration Program (Canada Only).........................297 U V Under Hood Overview - 2.3L EcoBoost™..................................................312 Under Hood Overview - 3.0L....................313 Under Hood Overview - 3.3L....................314 Unique Driving Characteristics.................173 Universal Garage Door Opener................157 Vehicle Care...................................................333 General Information.........................................333 Vehicle Certification Label......................380 Vehicle Identification Number...............380 Vehicle Storage............................................338 Battery...................................................................339 Body........................................................................338 Brakes....................................................................339 Cooling system...................................................339 Engine....................................................................339 Fuel system..........................................................339 General..................................................................338 Miscellaneous.....................................................339 Removing Vehicle From Storage.................339 Tires........................................................................339 HomeLink Wireless Control System............157 USB Port.........................................................423 Using Four-Wheel Drive...........................200 Driving In Special Conditions With Four-Wheel drive (4WD)...........................202 How Your Vehicle Differs From Other Vehicles.............................................................201 Operating Four-Wheel drive (4WD) Vehicles with Mismatched Tires..............201 Operating Four-Wheel Drive (4WD) Vehicles With Spare Tires.........................200 Ventilation See: Climate Control.........................................134 532 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing Index Wheel Nuts VIN See: Vehicle Identification Number...........380 See: Changing a Road Wheel.......................364 Voice Control...................................................83 Wheels and Tires..........................................341 General Information..........................................341 Technical Specifications.................................370 W Wi-Fi Hotspot................................................416 Windows and Mirrors...................................98 Windshield Washers.....................................87 Warning Lamps and Indicators...............107 Adaptive Cruise Control...................................107 Anti-Lock Braking System...............................107 Auto Hold Active.................................................107 Auto Hold Unavailable.....................................108 Automatic High Beam Control......................107 Auto Start-stop..................................................108 Battery....................................................................108 Blind Spot Monitor............................................108 Brake System Warning Lamp........................108 Cruise Control......................................................108 Direction Indicator.............................................108 Door Ajar................................................................108 Electric Park Brake.............................................108 Engine Oil..............................................................109 Engine or Motor Coolant Temperature...................................................109 Fasten Rear Seatbelt........................................109 Fasten Seatbelt..................................................109 Front Airbag.........................................................109 Front Fog Lamps................................................109 High Beam............................................................109 Hill Descent..........................................................109 Hood Ajar..............................................................109 Lamps On.............................................................109 Liftgate Ajar..........................................................109 Low Beam Warning...........................................109 Low Fuel Level.....................................................109 Low Tire Pressure Warning..............................110 Low Washer Fluid................................................110 Powertrain Fault..................................................110 Ready to Drive.......................................................110 Service Engine Soon...........................................110 Stability Control...................................................110 Stability Control Off...........................................110 Stop Safely Now..................................................110 Front Camera Washer........................................88 Windshield Wipers........................................86 Intermittent Wipe................................................86 Speed Dependent Wipers................................86 Wiper Blades See: Checking the Wiper Blades..................325 Wipers and Washers....................................86 Wireless Accessory Charging...................163 Washer Fluid Check....................................323 Washers See: Cleaning the Exterior..............................333 See: Wipers and Washers.................................86 Waxing.............................................................335 533 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing