Lexus - ES 350 - Workshop Manual - 2015 - 2016

L-SB-0035-15 Rev2 August 17, 2015 Navigation System Firmware Update Service Category Audio/Visual/Telematics Section Navigation/Multi Info Display Market USA Applicability YEAR(S) MODEL(S) 2015 CT200H, ES300H, ES350, GS350, GS450H, GX460, IS250, IS350, LS460, LS600H, NX200T, NX300H, RC F, RC350 2016 CT200H, ES300H, ES350, GX460, IS200T, IS300, IS350, NX200T, NX300H, RC F, RC200T, RC300, RC350 ADDITIONAL INFORMATION REVISION NOTICE November 7, 2016 Rev2: The Applicability and Introduction sections have been updated. Any previous printed versions of this bulletin should be discarded. Introduction Some 2015 – 2016 Lexus IS models, NX models, ES models, CT 200h, GX 460, RC models, or 2015 GS models and LS models equipped with navigation (version less than V1##8910), may exhibit one or more of the following conditions: · · · · · · · Voice Recognition is inoperative Same XM channel icon is used for different channels Loss of traffic information at times when using Lexus Enform There is traffic incident mark "!" on the map screen, but no info on the traffic incident screen iPod scroll is stopped changing by tune knob HOME button does not work Reset while making a turn off of the highlighted route © 2016 Lexus, a division of Toyota Motor Sales, USA Page 1 of 9 L-SB-0035-15 Rev2 August 17, 2015 Page 2 of 9 Navigation System Firmware Update Introduction (Continued) · · · · After correction of text in Quick Message15, the corrected text is displayed in Quick Message13 Navigation system reboots intermittently Navigation system reboots after receiving errant weather data Some screens with clock information show 12:00 as 0:00 Some 2015 Lexus CT 200h, IS, NX, ES, RC, GS, and LS models equipped with navigation (version less than V1##8872), or GX 460 vehicles equipped with navigation (version less than V1##8871) may exhibit one or more of the following conditions: · Navigation system becomes frozen/has no response or slow response · Missing or incorrect HD Traffic incidents and/or flow data shown on the screen · Resetting of the navigation system · iPod Error is displayed with Apple device connected to the USB port · Song Title is not updated when using Siri · Display is blank after a Bluetooth™ Audio device is connected · No audio sound after completing a phone call · Navigation system resets when playing an "Audio Book" on a CD · Unable to load multiple destinations when using Destination Assist feature A software update is now available to address these conditions. © 2016 Lexus, a division of Toyota Motor Sales, USA L-SB-0035-15 Rev2 August 17, 2015 Page 3 of 9 Navigation System Firmware Update Warranty Information OP CODE DESCRIPTION EL1513 Update Software TIME OFP T1 T2 0.3 86804-33860 86804-33870 86804-78010 86804-78270 86804-24210 86804-24220 86804-53T40 86804-53T50 86804-60C90 86804-60C60 86804-76820 86804-76810 86804-30B10 86804-30B20 86130-30660 86804-50720 86804-50750 87 74 APPLICABLE WARRANTY This repair is covered under the Lexus Basic Warranty. This warranty is in effect for 48 months or 50,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2016 Lexus, a division of Toyota Motor Sales, USA L-SB-0035-15 Rev2 August 17, 2015 Page 4 of 9 Navigation System Firmware Update Firmware Update Information Multimedia Type MODEL Applicable File on USB Drive CT ES w/Navigation (7 inch) IS 13LHENNA-AB01_0003.kwi NX RC w/Navigation (12 inch) GS 13LWENNA-AB01_0002.kwi LS without Navigation (8 inch) GS 13LHEANA-AB01_0002.kwi w/Navigation (8 inch) GX 13LHENNA-AA01_0004.kwi MULTIMEDIA SOFTWARE FILE DOWNLOAD The Multimedia software update file may be downloaded directly from this Service Bulletin by clicking on the file name in the table above. The file may be saved directly to a commonly-available blank USB flash drive. For USB flash drive requirements and download instructions: Refer to the Technical Information System (TIS): Diagnostics – Calibrations – Reference Documents – “Multimedia Software Download Instructions” © 2016 Lexus, a division of Toyota Motor Sales, USA L-SB-0035-15 Rev2 August 17, 2015 Page 5 of 9 Navigation System Firmware Update Repair Procedure 1. Confirm the software version. Figure 1. A. Start the engine. The LEXUS emblem will be displayed on the navigation screen. B. Wait for the display to switch to the italic Caution screen, and then select Continue. The map screen will display. Figure 2. C. Connect the USB Drive SST to the USB port. © 2016 Lexus, a division of Toyota Motor Sales, USA L-SB-0035-15 Rev2 August 17, 2015 Navigation System Firmware Update Repair Procedure (Continued) D. From the navigation menu, select Setup. Figure 3. E. Select General. Figure 4. F. Select Software Update. Figure 5. © 2016 Lexus, a division of Toyota Motor Sales, USA Page 6 of 9 L-SB-0035-15 Rev2 August 17, 2015 Page 7 of 9 Navigation System Firmware Update Repair Procedure (Continued) G. Select Update. Figure 6. H. Confirm current version is older than NEW version. · If the current version is V1##8910 or greater for 2015 – 16 CT, ES, GX, IS, NX, RC models or 2015 LS and GS models, STOP – this bulletin does NOT apply. · If the current version is less than V1##8910 for 2015 – 16 CT, ES, GX, IS, NX, RC models or 2015 LS and GS models, proceed to the next step. 2. Update software version. A. Select Update Software. Figure 7. © 2016 Lexus, a division of Toyota Motor Sales, USA L-SB-0035-15 Rev2 August 17, 2015 Navigation System Firmware Update Repair Procedure (Continued) B. Select Yes. Figure 8. C. Wait for the software to install. Figure 9. D. Cycle the ignition OFF and ON to complete the update. Figure 10. NOTE After the ignition is turned OFF and ON the update will take several minutes to complete. © 2016 Lexus, a division of Toyota Motor Sales, USA Page 8 of 9 L-SB-0035-15 Rev2 August 17, 2015 Navigation System Firmware Update Repair Procedure (Continued) E. Do NOT remove the USB Drive SST or turn Off the ignition until the navigation screen is present. Figure 11. F. Confirm the current software version has been updated on the Software Update screen. Figure 12. © 2016 Lexus, a division of Toyota Motor Sales, USA Page 9 of 9