Lexus - RX 400 - Owners Manual - 2009 - 2009

09 Lexus LUV_cvr-b.cgla 6/23/08 9:30 PM Page cv1 THE PURSUIT OF PERFECTION. 2009 GX, LX, RX WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements 00505–09LWB-LUV 7/08 09 Lexus LUV_cvr-b.cgla 6/23/08 9:31 PM AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, contact Lexus Customer Satisfaction at (800) 255-3987 or log on to www.lexus.com. Page cv2 001_008 09 Lexus LUV.cgla 6/23/08 9:32 PM Page 1 WELCOME TO THE LEXUS FAMILY From everyone at Lexus, thank you for purchasing one of our vehicles. Your Lexus is designed to deliver uncompromising luxury and performance. We are committed to providing you with an ownership experience that is second to none, and we look forward to serving you in the years ahead. Welcome to the Lexus family! Taking Delivery of Your New Lexus As you take delivery of your new vehicle, there are some important services you should know about. These include: Lexus Personalized Settings: Your vehicle includes a variety of electronic features that can be personalized to your preferences. For example, doors can be programmed to remain locked when you shift into “Park.” See your dealer for details. Pre-Delivery Service: Your dealership has performed a thorough service to prepare your vehicle for delivery. This includes initializing certain electronic features, such as the one-touch power windows. Scheduled Maintenance: Your vehicle requires maintenance every six months or 5,000 miles, whichever comes first. See page 44 for details. Dealership Service Department: Your service department is committed to helping you keep your Lexus performing at its best. Your dealer will provide you with the department’s hours of operation, appointment procedures and information on any special services. Warranty Coverage: Your Lexus is covered by one of the finest warranties in the industry. See page 15 for a summary of coverages. Roadside Assistance: Roadside assistance is provided for 48 months from your vehicle’s in-service date, regardless of mileage. See page 5 for details. Again, thank you for choosing Lexus. We wish you many years of safe and pleasurable driving. 1 001_008 09 Lexus LUV.cgla 6/23/08 9:33 PM Page 2 TABLE OF CONTENTS OWNER AMENITIES Complimentary Services First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Other Benefits and Assistance Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Additional Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 WARRANTY INFORMATION Introduction If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Your Warranties in Detail General Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 2 001_008 09 Lexus LUV.cgla 6/23/08 9:33 PM Page 3 TABLE OF CONTENTS Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Your Responsibilities Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1. General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage . . . . . . . . . . . . . . . . . . 44 Complimentary First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 44 Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . 44 Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1. INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 3 001_008 09 Lexus LUV.cgla 6/23/08 9:33 PM Page 4 AMENITIES COMPLIMENTARY SERVICES To help ensure that your ownership experience is pleasant, convenient and trouble-free, Lexus provides you with a variety of complimentary services. These services are described on the following pages. Other valuable owner benefits are described in the section entitled “Other Benefits and Assistance” beginning on page 7. First Scheduled Maintenance Service: 30 Days or 1,000 Miles Lexus provides your first scheduled maintenance service at no charge. The service is performed at 30 days or 1,000 miles, whichever occurs first, and includes these items: • Inspect body/chassis • Check for fluid leaks • Road-test vehicle • Program Lexus Personalized Settings, if requested What are Lexus Personalized Settings? Your vehicle includes a variety of electronic features that can be programmed to your preferences. For example, doors can be programmed to remain locked when you shift into “Park.” (For more information, see the “Customizable Features” section of 4 Complimentary Services the Specifications chapter in your Owner’s Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the 30-day/1,000-mile scheduled maintenance service. Programming of your Lexus Personalized Settings requires special equipment and may be performed only by an authorized Lexus dealership. Second Scheduled Maintenance Service: Six Months or 5,000 Miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at six months or 5,000 miles, whichever occurs first, and includes these items: • Replace engine oil and oil filter; reset reminder light • Rotate tires • Visually inspect brake pads and rotors • Road-test vehicle If you drive primarily on dirt roads or dusty roads or if you drive primarily while towing, additional items are included in this service. See page 46 for details. 001_008 09 Lexus LUV.cgla 6/23/08 9:34 PM Page 5 COMPLIMENTARY SERVICES Roadside Assistance If your vehicle must be kept overnight at a Lexus dealership for a warrantycovered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days. Lexus roadside assistance coverage is for 48 months from your vehicle’s in-service date, regardless of mileage. Coverage is provided 24 hours a day, 365 days a year, for vehicles operated in the United States, U.S. territories and Canada. Assistance is administered through the American Automobile Association. Travel Protection Lexus will reimburse for a rental car for up to five days and for overnight lodging for up to three nights (not to exceed $200 per night) if all of the following occur: • Your vehicle becomes inoperable or unsafe to drive when you are more than 100 miles from home. • Your vehicle’s malfunction is caused by a warranty-covered condition. • Repairs will take longer than eight hours to complete. To obtain reimbursement for rental car and lodging expenses, contact a Lexus dealership service consultant. AMENITIES Loaner Vehicle Services Provided • Roadside services such as battery jump-start, tire change and fuel delivery. • Towing to the nearest Lexus dealership (or an alternate repair facility, if necessary). • Assistance in locating alternate transportation and lodging. How to Get Help To obtain roadside assistance, take the following steps: 1) Call (800) 25-LEXUS (800/2553987). Complimentary Services 5 001_008 09 Lexus LUV.cgla 6/23/08 9:34 PM Page 6 AMENITIES COMPLIMENTARY SERVICES 2)Have as much of the following information as possible: • Vehicle identification number (located on the driver’s-side corner of the dashboard, under the window) • Owner’s name and home address • Vehicle license plate number • Location of vehicle, including the nearest major intersection 3)To determine your location, the dispatch operator will ask you for the area code and first three digits of the phone number from which you are calling. If you are calling from your cellular phone: • Obtain a phone number from a telephone near your location; or • Call directory assistance and obtain the phone number of a nearby business; or • Call the local cellular operator and ask for the area code and prefix of the cell you are in. If you are unable to obtain the area code and prefix for the area you are calling from, give the name of the city you are calling from. 6 Complimentary Services 4) Wait at your vehicle or in a nearby secure location for the roadside assistance provider to arrive. Additional Coverage After your roadside assistance coverage expires, you may join a motor club created exclusively for Lexus owners. Benefits include roadside assistance coverage, a trip-planning service and discounts on travel and dining. For further information, call (800) 25-LEXUS. 001_008 09 Lexus LUV.cgla 6/23/08 9:34 PM Page 7 OTHER BENEFITS AND ASSISTANCE You may have noticed a few miles on the odometer when you took delivery of your Lexus. This mileage is a result of the comprehensive process used to ensure the quality of your vehicle. This process includes extensive inspections during and after production. The final inspection takes place at the selling dealership and includes a roadtest conducted by a trained Lexus technician. If you’d like to know more about Lexus quality-control procedures, ask a Lexus dealership service consultant. Vehicle Service History When you have your vehicle serviced at a Lexus dealership, your service information is recorded in the Lexus National Service History database. This is the first database of its kind in the automotive industry. It can be accessed by any Lexus dealership in the United States — a great convenience if you relocate or need to have your vehicle serviced while traveling. Vehicle Service Agreements AMENITIES Quality Control If you plan to keep your vehicle for several years or if you accumulate mileage quickly, you may want to purchase a Lexus vehicle service agreement. These agreements cover the cost of specific repairs beyond the factory warranty period. They also cover services such as towing, substitute transportation and lodging to minimize your inconvenience should your vehicle require repair. Lexus vehicle service agreements are available with a variety of coverage options. A Lexus dealership sales consultant can help you select the plan that’s best for you. Other Benefits and Assistance 7 001_008 09 Lexus LUV.cgla 6/23/08 9:34 PM Page 8 AMENITIES OTHER BENEFITS AND ASSISTANCE Additional Keys If you require additional keys, call or visit an authorized Lexus dealership. You will need to provide the dealership with your vehicle’s key code (found on the key number plate provided with your original set of keys). In most cases, new keys can be ready within five business days. Body Repairs If you’re involved in a collision, you want your vehicle to be returned to its pre-accident condition when repaired. That’s why it is important to make sure repairs are made only with Genuine Lexus Parts. Some repair shops and insurance companies may suggest using imitation or salvaged parts to save money. However, these parts do not meet Lexus’ high standards for quality, fit and corrosion resistance. In addition, imitation and salvaged parts (and any damage or failures they may cause) are not covered by any Lexus warranty. 8 Other Benefits and Assistance The best way to ensure that your vehicle is repaired with Genuine Lexus Parts is to take it to a Lexus dealership. Each dealership works with selected collision repair centers that meet Lexus’ strict requirements for training, equipment, quality and customer satisfaction. These repair centers use Genuine Lexus Parts exclusively in the repair of Lexus vehicles. 009_038 09 Lexus LUV.cgla 6/23/08 9:36 PM Page 9 IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern, please take the following steps to ensure the quickest possible response: You may also write to us at: Lexus Customer Satisfaction Department P.O. Box 2991 Torrance, CA 90509-2991 Whether calling or writing, please provide the following information: WARRANTY Step 1 Discuss the situation with a dealership manager, such as the service manager or customer satisfaction manager. If necessary, ask the dealership owner or general manager for assistance. In most cases, a satisfactory solution can be reached at this step. Step 2 If the dealership does not address your concern to your satisfaction, call the Lexus Customer Satisfaction Department at (800) 25-LEXUS (800/255-3987). In Canada, call (800) 26-LEXUS (800/265-3987). In Mexico, call 95-1-310-328-2075. If you are hearing- or speechimpaired, call (800) 443-4999 (TDD). • Vehicle identification number (located on the driver’s side corner of the dashboard, under the window) • Current vehicle mileage • Name of your selling and servicing Lexus dealerships • Your day and evening telephone numbers Introduction 9 009_038 09 Lexus LUV.cgla 6/23/08 9:36 PM Page 10 IF YOU NEED ASSISTANCE Step 3 If your concern has still not been resolved to your satisfaction, Lexus offers additional assistance through: WARRANTY National Center for Dispute Settlement (NCDS) P.O. Box 457 Mt. Clemens, MI 48046 (866) 272-4872 Important: You must use NCDS prior to exercising rights or seeking remedies available to you through a court action pursuant to the MagnusonMoss Warranty Act. In addition, you must use NCDS if you are required to do so prior to exercising certain rights or seeking certain remedies available under the Lemon Laws of your state. See the Lemon Law Guide for specific requirements applicable in your state. However, if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act, you need not use NCDS. 10 Introduction NCDS Arbitration What is the Dispute Settlement Program? This program consists of local professionals who are trained and experienced in arbitration. The arbitrator(s) appointed by NCDS will arbitrate your case by reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision. How much will it cost? The service is provided at no cost to you. It is part of Lexus’ effort to promptly and equitably resolve your concerns. The decision-maker is an impartial third party. The decision of the arbitrator(s) is binding on Lexus but not on you. 009_038 09 Lexus LUV.cgla 6/23/08 9:37 PM Page 11 IF YOU NEED ASSISTANCE How long is the arbitration process? The entire process — from the time NCDS receives your request for arbitration to the arbitrator’s decision — is designed to take no more than 40 days. A decision may be delayed if: • You fail to provide certain information required by NCDS. • You fail to make your vehicle available for inspection by NCDS in a timely manner (if an inspection is required). How do I request arbitration? To initiate arbitration, you must complete an NCDS customer claim form and mail it to NCDS. A claim form is included in the Lemon Law Guide located in your vehicle, or you may request a form by calling NCDS at (866) 272-4872. When you call, please have ready your vehicle identification number (VIN), the names of your selling and servicing dealerships, and the current mileage on your Lexus. Introduction WARRANTY What types of disputes are eligible? NCDS resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1) four years or 50,000 miles from the vehicle’s in-service date, whichever is earlier; or 2) the applicable provision of the Lexus New Vehicle Limited Warranty. However, NCDS will not arbitrate 1) claims involving a vehicle used primarily for commercial purposes unless the Lemon Laws of your state cover vehicles used for commercial purposes; or 2) claims that an air bag failed to deploy or deployed when it should not have; or 3) disputes regarding fires and/or accidents and/or theft. Since there are other additional exclusions, please contact NCDS for further information on eligibility guidelines. You must file a request for arbitration with NCDS within six months of the expiration of the eligibility period, provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period. 11 009_038 09 Lexus LUV.cgla 6/23/08 9:37 PM Page 12 IF YOU NEED ASSISTANCE In addition to completing the customer claim form, please provide NCDS with the following information: • Vehicle year, make, model, VIN, mileage and date of purchase. • A brief description of your complaint and the actions you have taken to resolve it. WARRANTY • What action or remedy you believe would resolve your problem. If you are seeking reimbursement for repairs or incidental expenses, please provide copies of applicable receipts. Send your request to: National Center for Dispute Settlement P.O. Box 457 Mt. Clemens, MI 48046 Upon receipt of your request, NCDS will contact you regarding the status of your case and supply you with additional details about the program. How does the arbitration process work? When NCDS receives your request, it will be forwarded to the Lexus area office for response. At the request of either party or the arbitrators, NCDS may schedule a technical inspection. This may include an inspection of the vehicle by an independent technical expert with a Lexus representative present. The technical expert will forward his or her evaluation to NCDS. An oral hearing will be held prior to a decision being rendered. At this hearing, all relevant evidence is admissible. You and a Lexus representative will present both sides of the case to the NCDS arbitrator(s). You will each be given an equal opportunity to give testimony and provide documents. Then you will each be given an opportunity for rebuttal. After considering all testimony and documents, the arbitrator(s) will review the applicable legal standards and render a decision within 10 days. A settlement satisfactory to all parties may be negotiated at any time during the process. 12 Introduction 009_038 09 Lexus LUV.cgla 6/23/08 9:37 PM Page 13 IF YOU NEED ASSISTANCE The decision of the arbitrator(s) is binding on Lexus but not on you. Lexus must comply with the decision shortly after it is rendered, usually within 30 days of your acceptance of the decision. NCDS will contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner. Are there limits to the scope of arbitrated decisions? Arbitrated decisions do not include: • Attorney fees • Punitive damages • Multiple damages • Consequential damages, other than incidental damages that you may be entitled to under law What other recourse do I have? If you are dissatisfied with the arbitrator’s decision or Lexus’ compliance, you may pursue any other legal remedies available to you, including small claims court. You should be aware that the decision of the arbitrator(s) is admissible as evidence in any legal proceedings concerning your vehicle. WARRANTY What types of decisions are rendered, and how do I know if Lexus will abide by the decision of the arbitrator(s)? Arbitrated decisions are based on what the arbitrator(s) believe to be fair and equitable after applying the appropriate legal standards. Remedies include but are not limited to repairs; reimbursement for repairs and incidental expenses, such as towing costs; and repurchase or replacement of your vehicle. Is the Dispute Settlement Program subject to change? The information in this booklet about the program is correct as of the date of printing. However, the program may be changed without notice. Contact the Lexus Customer Satisfaction Department at (800) 255-3987 for the most current information concerning the Dispute Settlement Program. Introduction 13 009_038 09 Lexus LUV.cgla 6/23/08 9:38 PM Page 14 THE LEXUS COMMITMENT WARRANTY You have purchased one of the finest vehicles built in the world today, and it is backed by one of the finest warranties in the industry. This excellent warranty coverage demonstrates not only our confidence in Lexus vehicles, but also our commitment to every Lexus customer. We’re dedicated to ensuring that you enjoy exceptional quality, dependability and peace of mind throughout your ownership experience. To further demonstrate our commitment to our customers’ satisfaction, occasionally we may establish a special policy adjustment to pay for specific repairs that are no longer covered by warranty. When we establish such a policy adjustment, we mail details to all applicable owners on record. That’s why it is important to send in the card at the back of this booklet if you change your address or if you have purchased your Lexus from a previous owner. You’ve made a wise decision to purchase a Lexus. Your vehicle delivers world-class luxury and performance, 14 Introduction along with an unparalleled commitment from Lexus to ensuring your satisfaction. You can be confident — as we are — that you’ll enjoy owning your Lexus as much as you enjoy driving it. This section of the Warranty and Services Guide describes the terms of Lexus warranty coverage as well as general owner responsibilities. The section beginning on page 39 describes your vehicle’s maintenance requirements. Be sure to review this information carefully, since proper maintenance is required to ensure that warranty coverage remains intact. All warranty information is the latest available at the time of publication and, with the exception of the emission control warranties, is subject to change without notice. 009_038 09 Lexus LUV.cgla 6/23/08 9:38 PM Page 15 WARRANTY COVERAGES AT A GLANCE WARRANTY Introduction 15 009_038 09 Lexus LUV.cgla 6/23/08 9:38 PM Page 16 WARRANTY GENERAL WARRANTY PROVISIONS Who Is the Warrantor When Warranty Begins The warrantor for these limited warranties is Lexus, a division of Toyota Motor Sales, U.S.A., Inc., 19001 South Western Avenue, Torrance, California 90509-2991, a California corporation. The warranty period begins on the vehicle’s in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered Repairs Made at No Charge These warranties apply to 2009 model-year Lexus luxury utility vehicles, excluding hybrid models, registered and normally operated in the United States, U.S. territories and Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle owners. Repairs and adjustments covered by these warranties are made at no charge for parts and labor. Multiple Warranty Conditions This booklet contains warranty terms and conditions that may vary depending on the part covered. A warranty for specific parts or systems, such as the Powertrain Warranty or Emission Performance Warranty, is governed by the coverage set forth in that warranty as well as the General Warranty Provisions. 16 Your Warranties in Detail Parts Replacement Any needed parts replacement will be made using new or remanufactured parts. The decision whether a part should be repaired or replaced will be made by the servicing Lexus dealership and/or Lexus. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Note: Lexus remanufactured parts meet or exceed all factory standards for safety, quality and reliability. 009_038 09 Lexus LUV.cgla 6/23/08 9:39 PM Page 17 GENERAL WARRANTY PROVISIONS Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. WARRANTY Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of these written warranties. Some states do not allow restrictions on how long an implied warranty lasts, so this limitation may not apply to you. Your Rights Under State Law These warranties give you specific legal rights. You may also have other rights that vary from state to state. Your Warranties in Detail 17 009_038 09 Lexus LUV.cgla 6/23/08 9:39 PM Page 18 NEW VEHICLE LIMITED WARRANTY WHAT IS COVERED AND HOW LONG Basic Warranty WARRANTY This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Lexus, subject to the exceptions indicated under “What Is Not Covered” on pages 19–20. Coverage is for 48 months or 50,000 miles, whichever occurs first, with the exception of wheel alignment and wheel balancing, which are covered for 12 months or 20,000 miles, whichever occurs first. Front-Wheel-Drive System Drive shaft, axle, hub, bearings, seals and gaskets. Rear-Wheel-Drive System Differential carrier assembly, drive shaft, axle carrier, axle case, axle bearing, axle shaft, seals and gaskets. Restraint Systems Warranty Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed here and supplied by Lexus, subject to the exceptions indicated under “What Is Not Covered” on pages 19–20. This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Lexus, subject to the exceptions indicated under “What Is Not Covered” on pages 19–20. Coverage is for 72 months or 70,000 miles, whichever occurs first. Coverage is for 72 months or 70,000 miles, whichever occurs first. Engine Cylinder block and head and all internal parts, timing belt and cover, flywheel, oil pan, water pump, fuel pump, engine mounts, engine control computer, seals and gaskets. 18 Transmission and Transaxle Case and all internal parts, torque converter, clutch cover, mounts, engine control computer, seals and gaskets. Your Warranties in Detail For vehicles sold and registered in Kansas, the warranty for seatbelts and related components is 10 years, regardless of mileage. 009_038 09 Lexus LUV.cgla 6/23/08 9:40 PM Page 19 NEW VEHICLE LIMITED WARRANTY WHAT IS NOT COVERED Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion (rust-through), subject to the exceptions indicated under “What Is Not Covered” on pages 19–20. Coverage is for 72 months, regardless of mileage. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Lexus dealership is covered. • Fire, accidents or theft • Abuse or negligence • Misuse — for example, racing or overloading • Improper repairs • Alteration or tampering, including installation of non-Genuine Lexus Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner’s Manual • Installation of non-Genuine Lexus Parts WARRANTY For information on how to protect your vehicle from corrosion, see the section entitled “Service Procedures and Specifications — Body” in the Owner’s Manual. This warranty does not cover damage or failures resulting directly or indirectly from any of the following: • Airborne chemicals, tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions • Water contamination Your Warranties in Detail 19 009_038 09 Lexus LUV.cgla 6/23/08 9:40 PM Page 20 NEW VEHICLE LIMITED WARRANTY This warranty also does not cover the following: Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 34. WARRANTY Normal Wear and Tear Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear. Maintenance Expense* Normal maintenance services such as engine tune-ups; replacement of fluids and filters; lubrication; cleaning and polishing; replacement of spark plugs and fuses; and replacement of worn wiper blades, brake pads/linings and clutch linings. Vehicles With Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined. Vehicles With Unknown Vehicle Identification Number Any vehicle for which the original factory-assigned vehicle identification number cannot be determined. Salvage or Total-Loss Vehicles Any vehicle that has ever been issued a “salvage” title or similar title under any state’s law; or has ever been declared a “total loss” or equivalent by a financial institution or insurer, such as by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. This exclusion does not apply to the emission control warranties. Incidental Damages Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or revenue. *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. 20 Your Warranties in Detail 009_038 09 Lexus LUV.cgla 6/23/08 9:40 PM Page 21 NEW VEHICLE LIMITED WARRANTY DISPUTE RESOLUTION Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of this written warranty, except in states where this limitation is not allowed. If a dispute arises regarding your warranty coverage, please follow the steps described on pages 9–10. Please note that you must use the National Center for Dispute Settlement before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the National Center for Dispute Settlement before seeking remedies under the Lemon Laws of your state. For the requirements applicable to your state, see the appropriate page of the Lemon Law Guide located in your vehicle. Your Warranties in Detail WARRANTY Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Lexus shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty. 21 009_038 09 Lexus LUV.cgla 6/23/08 9:41 PM Page 22 FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Lexus warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with applicable federal emissions standards. WARRANTY • Is free from defects in materials and workmanship that may cause the vehicle to fail to meet these standards. 22 Federal regulations require that this warranty be in effect for two years or 24,000 miles from the vehicle’s inservice date, whichever occurs first. However, under the terms of the Basic Warranty, Lexus provides coverage of four years or 50,000 miles, whichever occurs first. Specific components may have longer coverage under the terms of the Powertrain Warranty. Additionally, components marked “8/80” in the parts list on pages 23–24 have coverage of eight years or 80,000 miles, whichever occurs first. Your Warranties in Detail Emission Performance Warranty Some states and localities have established vehicle inspection and maintenance (I/M) programs to encourage proper vehicle maintenance. If an EPA-approved I/M program is in force in your area, you are eligible for Emission Performance Warranty coverage. Under the terms of the Emission Performance Warranty and federal regulations, Lexus will make all necessary repairs if both of the following occur: • Your vehicle fails to meet applicable emissions standards as determined by an EPA-approved emissions test. • This failure results or will result in some penalty to you — such as a fine or denial of the right to use your vehicle — under local, state or federal law. This warranty is in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. Additionally, components marked “8/80” in the parts list on pages 23–24 have coverage of eight years or 80,000 miles, whichever occurs first. 009_038 09 Lexus LUV.cgla 6/23/08 9:41 PM Page 23 FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not apply to failures or noncompliance caused by: Air/Fuel Metering System • Air/fuel ratio feedback control system • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. • Deceleration control system • Electronic fuel injection system components – Airflow sensor – Engine control module (8/80) – Throttle body – Other components Air Induction System • Intake manifold and intake air surge tank Air Injection System • Air injection manifold WARRANTY Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty also apply to this warranty. • Cold-start enrichment system • Air injection pump • Airflow control valves Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold • Exhaust pipe (manifold to catalyst and/or catalyst to catalyst) 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. Your Warranties in Detail 23 009_038 09 Lexus LUV.cgla 6/23/08 9:41 PM Page 24 FEDERAL EMISSION CONTROL WARRANTY Evaporative Control System • Charcoal canister • Diaphragm valve • Fuel filler cap • Fuel tank • Vapor liquid separator WARRANTY Exhaust Gas Recirculation (EGR) System • EGR gas temperature sensor • EGR valve Other Parts Used in Systems Listed • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers • Sealing gaskets and devices • Sensors, solenoids, switches and valves • Associated parts Ignition System • Distributor and internal parts • Ignition coil and ignitor • Ignition wires • Spark plugs* Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice 8/80 = Covered for eight years or 80,000 miles, whichever occurs first. *Warranted until first required maintenance under terms of the California Emission Control Warranty. 24 Your Warranties in Detail 009_038 09 Lexus LUV.cgla 6/23/08 9:41 PM Page 25 FEDERAL EMISSION CONTROL WARRANTY MAINTENANCE REPLACEMENT PARTS You are responsible for performance of the required maintenance indicated in the Owner’s Manual and this guide. Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or noncompliance caused by lack of maintenance is not covered by this warranty. To ensure optimum performance and maintain the quality built into your vehicle’s emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Lexus Parts, you must follow the maintenance and replacement schedules for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts. Your Warranties in Detail WARRANTY When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Lexus Parts for maintenance and repairs. However, use of replacement parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems. 25 009_038 09 Lexus LUV.cgla 6/23/08 9:42 PM Page 26 WARRANTY FEDERAL EMISSION CONTROL WARRANTY IF YOUR VEHICLE FAILS AN EMISSIONS TEST IF YOU HAVE QUESTIONS If your vehicle fails an EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report. Also, take your maintenance records in case they are needed. If you have questions or concerns about your vehicle’s federal emission warranty coverage, please follow the steps described on pages 9–10. In the case of the Emission Performance Warranty, you may also request information from or report complaints to: If your claim qualifies for coverage, the dealership will repair your vehicle within 30 days (unless a shorter period is required by law). If your claim is denied, Lexus will notify you in writing of the reason within the same period. If we fail to do so, we will repair your vehicle free of charge. The only exceptions allowed are when you request or agree to a delay, or when a delay is caused by factors beyond the control of Lexus or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 37, “Obtaining Warranty Service.” 26 Your Warranties in Detail U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty (see page 28). Connecticut, Maine, Massachusetts, New Jersey, Oregon, Pennsylvania, Rhode Island, Vermont and Washington are the other states to which the California Emission Control Warranty currently applies. 009_038 09 Lexus LUV.cgla 6/23/08 9:42 PM Page 27 FEDERAL EMISSION CONTROL WARRANTY DEALER CERTIFICATE We (the dealership) want you to know that at the time your new Lexus vehicle is being delivered: 1) On the basis of written notification furnished by Lexus, we have knowledge that the vehicle is covered by an EPA Certificate of Conformity. 3)We have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus’ current pre-delivery service manual. 4)Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first) of delivery to the ultimate purchaser, and the vehicle has been maintained and 5)If vehicle was used as a company car or demonstrator, check box and complete the following: ■ The vehicle with which this statement is delivered was placed into service as a company car or demonstrator prior to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was ____________________________________ Month Day Year WARRANTY 2)We have visually inspected those emission control devices or portions thereof that are visible without removing or adjusting any components or systems, emissions-related or otherwise. On the basis of this inspection, there are no apparent deficiencies in the installation of emission control devices by Lexus. (For purposes of this certificate, “emission control devices” is limited to devices installed on a vehicle for the sole or primary purpose of controlling emissions and which were not in general use before 1968.) used in accordance with the written instructions for proper maintenance and use, Lexus will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty. Note: The dealership makes no representation or warranty that the emission control system or any part thereof is without defect or that the system will perform properly. The Emission Performance Warranty referred to in Paragraph 4 and furnished with the vehicle is solely that of the manufacturer. This statement is required by section 207 of the Clean Air Act (42 U.S.C. 7541) and the EPA regulations issued thereunder. ____________________________________ Dealership name Your Warranties in Detail 27 009_038 09 Lexus LUV.cgla 6/23/08 9:43 PM Page 28 CALIFORNIA EMISSION CONTROL WARRANTY WARRANTY YOUR WARRANTY RIGHTS AND OBLIGATIONS Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are covered by this warranty. Connecticut, Maine, Massachusetts, New Jersey, Oregon, Pennsylvania, Rhode Island, Vermont and Washington are the other states to which this warranty currently applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 22). The California Air Resources Board (CARB) and Lexus are pleased to explain the emission control system warranty for your 2009 vehicle. In California, new motor vehicles must be designed, built and equipped to meet the state’s stringent anti-smog standards. CARB regulations require that Lexus must warrant the emission control system on your vehicle for the time periods indicated on the next page, provided there has been no abuse, neglect or improper maintenance of your vehicle. Your emission control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts and labor. 28 Your Warranties in Detail 009_038 09 Lexus LUV.cgla 6/23/08 9:43 PM Page 29 CALIFORNIA EMISSION CONTROL WARRANTY MANUFACTURER’S WARRANTY COVERAGE OWNER’S WARRANTY RESPONSIBILITIES 1) For three years or 50,000 miles, whichever occurs first: You are responsible for performance of the required maintenance indicated in the Owner’s Manual and this guide. Lexus recommends that you retain all receipts covering maintenance on your vehicle, but Lexus cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance. • If your vehicle fails a smog-check test, all necessary repairs and adjustments will be made by Lexus to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. 2)For seven years or 70,000 miles, whichever occurs first: • If an emissions-related part listed on pages 30–31 is defective, the part will be repaired or replaced by Lexus. This is your LONGTERM Emission Control System DEFECT WARRANTY. You are responsible for presenting your vehicle to a Lexus dealership as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. You should also be aware that Lexus may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications. WARRANTY • If an emissions-related part listed on pages 23–24 is defective, the part will be repaired or replaced by Lexus. This is your SHORTTERM Emission Control System DEFECT WARRANTY. Note: Under the terms of the Basic Warranty, Lexus provides coverage of four years or 50,000 miles, whichever occurs first. Specific components may have longer coverage under the terms of the Powertrain Warranty. If you have any questions regarding your warranty rights and responsibilities, you should contact the Lexus Customer Satisfaction Department at (800) 255-3987 or the California Air Resources Board, Mobile Source Control Division, at 9528 Telstar Avenue, P.O. Box 8001, El Monte, CA 91734-8001. Your Warranties in Detail 29 009_038 09 Lexus LUV.cgla 6/23/08 9:44 PM Page 30 CALIFORNIA EMISSION CONTROL WARRANTY WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by: • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. WARRANTY • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty also apply to this warranty. PARTS LIST: LONG-TERM EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 70,000 miles from the vehicle’s in-service date, whichever occurs first. Air/Fuel Metering System • Air pump on GX 470, LX 570 • Air switching valve assembly on GX 470 • Air switching valve assembly no. 2 on GX 470 • Engine control computer (engine control module) • Fuel pump on LX 570 • Throttle body Air Induction System • Air tube gasket on LX 570 • Air tube gasket no. 2 on LX 570 • Intake manifold and intake air surge tank Catalyst System • Catalytic converter (warm-up three-way catalyst) • Exhaust center pipe on RX 350 • Exhaust front pipe on GX 470, LX 570 • Exhaust front pipe no. 2 on GX 470 • Exhaust manifold 30 Your Warranties in Detail 009_038 09 Lexus LUV.cgla 6/23/08 9:44 PM Page 31 CALIFORNIA EMISSION CONTROL WARRANTY MAINTENANCE Evaporative Control System • Charcoal canister • Emission control valve on LX 570 • Fuel tank Ignition System • Knock sensor When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. Your Warranties in Detail WARRANTY Other Parts Used in Above Systems • Transmission solenoid on GX 470, LX 570 You are responsible for performance of the required maintenance indicated in the Owner’s Manual and this guide. Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or noncompliance caused by lack of maintenance is not covered by this warranty. 31 009_038 09 Lexus LUV.cgla 6/23/08 9:44 PM Page 32 CALIFORNIA EMISSION CONTROL WARRANTY REPLACEMENT PARTS WARRANTY To ensure optimum performance and maintain the quality built into your vehicle’s emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. 32 Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Lexus Parts for maintenance and repairs. However, use of replacement parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems. If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Lexus Parts, you must follow the maintenance and replacement schedules for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts. Your Warranties in Detail IF YOUR VEHICLE FAILS A SMOG-CHECK TEST If your vehicle fails a smog-check test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. If your claim qualifies for coverage, the dealership will repair your vehicle within 30 days (unless a shorter period is required by law). If your claim is denied, Lexus will notify you in writing of the reason within the same period. If we fail to do so, we will repair your vehicle free of charge. The only exceptions allowed are when you request or agree to a delay, or when a delay is caused by factors beyond the control of Lexus or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 37, “Obtaining Warranty Service.” 009_038 09 Lexus LUV.cgla 6/23/08 9:45 PM Page 33 CALIFORNIA EMISSION CONTROL WARRANTY REPAIR DELAYS IF YOU HAVE QUESTIONS If a Lexus dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Lexus’ provisions for emergency warranty repairs. See page 37 for details. If you have questions or concerns about your vehicle’s California emission warranty coverage, please follow the steps described on pages 9–10. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your Warranties in Detail 33 009_038 09 Lexus LUV.cgla 6/23/08 9:45 PM Page 34 WARRANTY TIRE LIMITED WARRANTY 34 OBTAINING WARRANTY SERVICE ORIGINAL EQUIPMENT TIRE MANUFACTURERS The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Lexus. Please refer to the tire warranty statement included with the owner information in your vehicle. Bridgestone/Firestone 535 Marriott Drive Nashville, TN 37214 Bridgestone: (800) 847-3272 Firestone: (800) 356-4644 To obtain warranty service for a tire, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. Your Warranties in Detail Dunlop Tires 1144 East Market Street Akron, OH 44316 (800) 321-2136 Goodyear Tire and Rubber Co. 1144 East Market Street Akron, OH 44316 (800) 321-2136 Michelin North America One Park Way South P.O. Box 19001 Greenville, SC 29602 (800) 847-3435 009_038 09 Lexus LUV.cgla 6/23/08 9:45 PM Page 35 OPERATION AND MAINTENANCE WHERE TO GO FOR MAINTENANCE You are responsible for ensuring that your Lexus is operated and maintained according to the instructions in the Owner’s Manual and the “Maintenance Information” section of this guide. You may have maintenance performed on your vehicle by any qualified person or facility. However, Lexus recommends having maintenance performed by an authorized Lexus dealership. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of service performed and/or parts installed. For your convenience, maintenance logs are included in the “Maintenance Information” section of this guide. If you sell your vehicle, you should give your maintenance records to the new owner. Lexus dealership technicians are specially trained to maintain and repair Lexus vehicles. They stay current on the latest service information through Lexus technical bulletins, service publications and training courses. Many are also certified through the Lexus Commitment to Perfection Certification Program, which requires specialized, state-of-the-art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence. Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, damage or failures caused by lack of proper maintenance are not covered under warranty. WARRANTY GENERAL INFORMATION You can be confident you’re getting the best possible service for your vehicle when you take it to a Lexus dealership. Plus, a Lexus dealership will always use Genuine Lexus Parts designed specifically for your vehicle. Your Responsibilities 35 009_038 09 Lexus LUV.cgla 6/23/08 9:46 PM Page 36 OPERATION AND MAINTENANCE REPLACEMENT PARTS WARRANTY Warranty coverage is not dependent upon the use of any particular brand of replacement parts. However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle’s exact specifications. Your Lexus dealership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs. And because it is linked electronically to Lexus Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Lexus Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle Limited Warranty, whichever is longer. NonGenuine Lexus Parts, or any damage or failures resulting from their use, are not covered by any Lexus warranty. 36 Your Responsibilities 009_038 09 Lexus LUV.cgla 6/23/08 9:46 PM Page 37 OBTAINING WARRANTY SERVICE BY GEOGRAPHIC REGION In the United States, U.S. Territories and Canada Outside the United States, U.S. Territories and Canada If you are using your vehicle outside the United States, U.S. territories and Canada and need warranty service, contact a local Lexus dealership. Please note, however, that your vehicle may not be repaired free of charge because the local Lexus distributor may have no obligation to provide warranty service for your vehicle, and/or your vehicle may not comply with local regulatory or environmental requirements. Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, contact Lexus Customer Satisfaction at (800) 255-3987 or log on to www.lexus.com. Maintenance and repairs not performed by an authorized Lexus dealership should be performed by a qualified technician following procedures in Lexus service and repair publications. If your vehicle is inoperable or unsafe to drive and there is no Lexus dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Lexus will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Lexus dealership your paid repair invoices and any parts that were removed from the vehicle. You will be reimbursed for Your Responsibilities WARRANTY To obtain warranty service in the United States, U.S. territories or Canada, take your vehicle to an authorized Lexus dealership. If your vehicle cannot be driven, contact your nearest Lexus dealership for towing assistance. You do not have to pay for towing to the nearest Lexus dealership if your vehicle is inoperable due to failure of a warranted part. EMERGENCY REPAIRS 37 009_038 09 Lexus LUV.cgla 6/23/08 9:46 PM Page 38 OBTAINING WARRANTY SERVICE WARRANTY warranted parts at the manufacturer’s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus’ recommended time allowance for the repair. 38 If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of nonGenuine Lexus Parts unless you have the vehicle properly repaired in a timely manner. To ensure that warranty coverage remains intact, have your vehicle inspected by an authorized Lexus dealership as soon as possible after an emergency repair. Your Responsibilities 039_045 09 Lexus LUV.cgla 6/23/08 9:53 PM Page 39 THE IMPORTANCE OF SCHEDULED MAINTENANCE Regular maintenance is essential to obtaining the highest level of performance, safety and reliability from your Lexus. It can also enhance your vehicle’s resale value. This section of the Warranty and Services Guide is designed to help you make sure your vehicle receives proper and timely maintenance. It includes factory-recommended maintenance guidelines as well as logs in which to document your vehicle’s maintenance history. In addition to scheduled maintenance, your Lexus requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are listed on pages 42–43 of this booklet and described in detail in the “Maintenance” section of the Owner’s Manual. With proper maintenance and care, your vehicle will last longer and deliver more dependable, economical performance. Follow this booklet’s recommendations and you’ll enjoy maximum reliability and peace of mind from your Lexus for many years to come. MAINTENANCE Introduction 39 039_045 09 Lexus LUV.cgla 6/23/08 9:54 PM Page 40 MAINTENANCE AND LEXUS WARRANTY COVERAGE Maintaining your vehicle according to the recommendations in this booklet is required to ensure that your warranty coverage remains intact. You should keep detailed records of vehicle maintenance, including date of service, mileage at time of service and a description of service and/or parts installation performed. The maintenance logs in this booklet are a good place to record this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. MAINTENANCE Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, damage or failures caused by lack of proper maintenance are not covered under warranty. 40 Maintenance and repair services may be performed by you or by any automotive service provider you choose. Lexus will not deny a warranty claim solely because you used a service Introduction provider other than a Lexus dealership for maintenance and repairs. However, damage or failures caused by improper maintenance or repairs are not covered under warranty. Your dealer may recommend more frequent maintenance intervals or more maintenance services than those listed in the scheduled maintenance log. These additional services are not required to maintain your warranty coverage. Ask your dealer for an explanation of any recommended maintenance not included in the scheduled maintenance log. For a complete description of Lexus warranty coverages, see pages 16–33 of this booklet. 039_045 09 Lexus LUV.cgla 6/23/08 9:54 PM Page 41 LEXUS DEALERSHIP SERVICE To ensure that your vehicle receives first-quality service and factoryauthorized parts, Lexus recommends having maintenance performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, contact Lexus Customer Satisfaction at (800) 255-3987 or log on to www.lexus.com. Lexus dealership technicians are experts in the maintenance and repair of Lexus vehicles. They stay current on the latest service information through Lexus technical bulletins, service publications and training courses. Many are also certified through the Lexus Commitment to Perfection Certification Program, which requires specialized, state-ofthe-art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence. any Lexus dealership in the U.S. — a great convenience if you relocate or need to have your vehicle serviced while traveling. You can be confident you’re getting the best possible service for your vehicle when you take it to a Lexus dealership. Don’t trust your investment to anything less than a team of Lexus specialists. Maintenance and repairs not performed by an authorized Lexus dealership should be performed by a qualified technician following procedures in Lexus service and repair publications. MAINTENANCE Additionally, when you have your vehicle serviced at a Lexus dealership, your service information is recorded in the Lexus National Service History database. This is the first database of its kind in the automotive industry. It can be accessed by Introduction 41 039_045 09 Lexus LUV.cgla 6/23/08 9:54 PM Page 42 GENERAL MAINTENANCE AND REGULAR USE In addition to scheduled maintenance, your Lexus requires ongoing general maintenance such as fluid checks and visual inspections. The recommended guidelines for inspections are listed below. Please refer to the “Maintenance” section of the Owner’s Manual for a detailed description of inspection procedures. When Refueling When refueling, perform these inspections: • Check tire pressure • Check tires for damage and wear After Off-Road Driving Whenever you drive off-road through deep sand, mud or water, perform these inspections daily: • Check axle shaft boots • Check ball joints and dust covers • Visually check engine coolant level on the see-through reservoir • Check brake pads/rotors and parking brake linings/drums • Visually check condition of battery MAINTENANCE At least once every 30 days, perform these inspections: • Check engine oil level using the dipstick • Visually check brake fluid level on the see-through reservoir 42 Every 30 Days • Check level of windshield washer fluid • Check brake lines and hoses • Check differential oil • Check engine air filter • Check nuts and bolts on chassis • Check steering linkage and boots • Check transfer case oil (AWD models) • Check transmission fluid Introduction 039_045 09 Lexus LUV.cgla 6/23/08 9:55 PM Page 43 GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Interior • Remove dirt and dust with a vacuum cleaner. Wipe dirty surfaces with a soft cloth dampened with warm water. • When cleaning carpet or cloth interior, remove dirt and dust with a vacuum cleaner. Apply a foaming-type carpet cleaner with a sponge or brush, allowing cleaner to work for a few minutes to loosen dirt. Continue by rubbing carpet or cloth interior in a circular motion. Wipe off any excess cleaner with a clean cloth. If any dirt remains, repeat process. Best results are obtained by keeping carpet and cloth interior as dry as possible. • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap. Rinse off with water. • If water does not bead on a clean vehicle surface, apply car wax using a soft cotton cloth when the body of the vehicle is cool. When Cleaning the Wheels • Wait for hot wheels to cool before getting wheels wet. • Using a soft sponge or cotton cloth, apply same mild car-wash soap as used for the vehicle body. Quickly rinse off with water. Using a soft cotton cloth, apply same car wax as used for the vehicle body. Introduction MAINTENANCE • When cleaning leather interior, remove dirt and dust with a vacuum cleaner. Using a sponge, apply a small amount of neutral wool detergent mixed in water, rubbing in a circular motion. Wipe off any excess detergent and let leather dry in an open-air location. When Cleaning the Exterior 43 039_045 09 Lexus LUV.cgla 6/23/08 9:55 PM Page 44 SCHEDULED MAINTENANCE LOG Determining Your Maintenance Interval: Months vs. Mileage Lexus recommends obtaining scheduled maintenance for your vehicle every six months or 5,000 miles, whichever occurs first. For example: • If at six months you have driven less than 5,000 miles, you should obtain maintenance at six months; don’t wait until 5,000 miles. • If you drive 5,000 miles in less than six months, you should obtain maintenance at 5,000 miles; don’t wait until six months. MAINTENANCE Be sure to keep an eye on your mileage so that you obtain maintenance when recommended. If you are a low-mileage driver, mark your calendar to remind yourself to obtain maintenance every six months. 44 Scheduled Maintenance Log Complimentary First Scheduled Maintenance Service: 30 Days or 1,000 Miles Lexus provides your first scheduled maintenance service at no charge. The service is performed at 30 days or 1,000 miles, whichever occurs first, and includes the items listed in the chart on the next page. To obtain this complimentary service, contact your Lexus dealership. Complimentary Second Scheduled Maintenance Service: Six Months or 5,000 Miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at six months or 5,000 miles, whichever occurs first, and includes the items listed in the chart on page 46. To obtain this complimentary service, contact your Lexus dealership. 039_045 09 Lexus LUV.cgla 6/23/08 9:55 PM Page 45 SCHEDULED MAINTENANCE LOG 30 Days or 1,000 Miles Complimentary First Scheduled Maintenance Service ❏ Inspect body/chassis ❏ Check for fluid leaks ❏ Road-test vehicle ❏ Program Lexus Personalized Settings, if requested What are Lexus Personalized Settings? Your vehicle includes a variety of electronic features that can be programmed to your preferences. For example, doors can be programmed to remain locked when you shift into “Park.” (For more information, see the “Customizable Features” section of the Specifications chapter in your Owner’s Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the 30-day/1,000-mile scheduled maintenance service. Programming of your Lexus Personalized Settings requires special equipment and may be performed only by an authorized Lexus dealership. MAINTENANCE Date: ________ Mileage: ________ Notes: Scheduled Maintenance Log 45 046_080 09 Lexus LUV.cgla 6/23/08 9:58 PM Page 46 SCHEDULED MAINTENANCE LOG 6 Months or 5,000 Miles1 12 Months or 10,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏ Replace Smart Key battery (LX) ❏ Road-test vehicle ❏ Visually inspect brake pads, calipers and rotors Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Inspect axle shaft boots Driving off-road, on dirt roads or on dusty roads: ❏ Inspect ball joints and dust covers ❏ Inspect axle shaft boots ❏ Inspect engine air filter ❏ Inspect ball joints and dust covers ❏ Inspect steering linkage and boots ❏ Inspect engine air filter ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) Driving while towing: ❏ Tighten nuts and bolts on chassis ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) MAINTENANCE ❏ Tighten nuts and bolts on chassis Date: ________ Mileage: ________ Date: ________ Mileage: ________ Notes: Notes: 1This service is complimentary when performed by an authorized Lexus dealership. 46 Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 9:58 PM Page 47 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (LX, RX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle ❏ Inspect the following: ___Front differential oil (GX, LX) ___Rack and pinion assembly ___Rear differential oil (AWD/4WD only) ___Steering linkage and boots ___Transfer case oil (RX AWD only) ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine coolant (see page 68) ___Exhaust pipes and mountings Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace front differential oil (GX, LX) ❏ Replace rear differential oil (AWD/4WD only) ❏ Replace transfer case oil (RX AWD only) ❏ Tighten nuts and bolts on chassis Mileage: __________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: ___________________________ 47 046_080 09 Lexus LUV.cgla 6/23/08 9:59 PM Page 48 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Rotate tires ❏ Replace Smart Key battery (LX) ❏ Visually inspect brake pads, calipers and rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Inspect axle shaft boots ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis MAINTENANCE ❏ Tighten nuts and bolts on chassis 48 Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 9:59 PM Page 49 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine air filter ❏ Rotate tires ❏ Replace Smart Key battery (LX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness and runout of brake rotors ❏ Road-test vehicle ❏ Replace air conditioner filter ❏ Replace brake fluid ❏ Inspect the following: ___Active height control system (LX) ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine coolant (see page 68) ___Exhaust pipes and mountings ___Front differential oil (GX, LX) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil (AWD/4WD only) ___Steering linkage and boots ___Transfer case oil (AWD/4WD only) ___Transmission fluid (RX) ___Transmission for signs of leakage (GX, LX) Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace front differential oil (GX, LX) ❏ Replace rear differential oil (AWD/4WD only) ❏ Replace transfer case oil (AWD/4WD only) ❏ Tighten nuts and bolts on chassis Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 49 046_080 09 Lexus LUV.cgla 6/23/08 10:00 PM Page 50 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏ Replace Smart Key battery (LX) ❏ Road-test vehicle ❏ Visually inspect brake pads, calipers and rotors Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Inspect axle shaft boots Driving off-road, on dirt roads or on dusty roads: ❏ Inspect ball joints and dust covers ❏ Inspect axle shaft boots ❏ Inspect engine air filter ❏ Inspect ball joints and dust covers ❏ Inspect steering linkage and boots ❏ Inspect engine air filter ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) Driving while towing: ❏ Tighten nuts and bolts on chassis ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) MAINTENANCE ❏ Tighten nuts and bolts on chassis 50 Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 10:00 PM Page 51 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (LX, RX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle ❏ Inspect the following: ___Active height control system (LX) ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine coolant (see page 68) ___Exhaust pipes and mountings ___Front differential oil (GX, LX) ___Rack and pinion assembly ___Rear differential oil (AWD/4WD only) ___Steering linkage and boots ___Transfer case oil (RX AWD only) Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace front differential oil (GX, LX) ❏ Replace rear differential oil (AWD/4WD only) ❏ Replace transfer case oil (RX AWD only) ❏ Tighten nuts and bolts on chassis Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 51 046_080 09 Lexus LUV.cgla 6/23/08 10:01 PM Page 52 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 66 Months or 55,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Rotate tires ❏ Replace Smart Key battery (LX) ❏ Visually inspect brake pads, calipers and rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Inspect axle shaft boots ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis MAINTENANCE ❏ Tighten nuts and bolts on chassis 52 Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 10:01 PM Page 53 SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace brake fluid ❏ Rotate tires ❏ Replace engine air filter ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Replace Smart Key battery (LX) ❏ Measure thickness and runout of brake rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Replace active height control system fluid (LX) ❏ Road-test vehicle ❏ Replace air conditioner filter ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Charcoal canister (GX)1 ___Drive belts ___Engine coolant (see page 68) ___Engine valve clearance (GX) ___Exhaust pipes and mountings ___Front differential oil (GX, LX) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil (AWD/4WD only) ___Steering linkage and boots ___Transfer case oil (AWD/4WD only) ___Transmission fluid (RX) ___Transmission for signs of leakage (GX, LX) Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace front differential oil (GX, LX) ❏ Replace rear differential oil (AWD/4WD only) ❏ Replace transfer case oil (AWD/4WD only) ❏ Replace transmission fluid ❏ Tighten nuts and bolts on chassis Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 53 046_080 09 Lexus LUV.cgla 6/23/08 10:02 PM Page 54 SCHEDULED MAINTENANCE LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏ Replace Smart Key battery (LX) ❏ Road-test vehicle ❏ Visually inspect brake pads, calipers and rotors Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Inspect axle shaft boots Driving off-road, on dirt roads or on dusty roads: ❏ Inspect ball joints and dust covers ❏ Inspect axle shaft boots ❏ Inspect engine air filter ❏ Inspect ball joints and dust covers ❏ Inspect steering linkage and boots ❏ Inspect engine air filter ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) Driving while towing: ❏ Tighten nuts and bolts on chassis ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) MAINTENANCE ❏ Tighten nuts and bolts on chassis 54 Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 10:02 PM Page 55 SCHEDULED MAINTENANCE LOG 90 Months or 75,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (LX, RX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle ❏ Inspect the following: ___Active height control system (LX) ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Engine coolant (see page 68) ___Exhaust pipes and mountings ___Front differential oil (GX, LX) ___Rack and pinion assembly ___Rear differential oil (AWD/4WD only) ___Steering linkage and boots ___Transfer case oil (RX AWD only) Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace front differential oil (GX, LX) ❏ Replace rear differential oil (AWD/4WD only) ❏ Replace transfer case oil (RX AWD only) ❏ Tighten nuts and bolts on chassis Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 55 046_080 09 Lexus LUV.cgla 6/23/08 10:02 PM Page 56 SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Rotate tires ❏ Replace Smart Key battery (LX) ❏ Visually inspect brake pads, calipers and rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Inspect axle shaft boots ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis MAINTENANCE ❏ Tighten nuts and bolts on chassis 56 Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 10:03 PM Page 57 SCHEDULED MAINTENANCE LOG 108 Months or 90,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine air filter ❏ Rotate tires ❏ Replace Smart Key battery (LX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Replace timing belt (GX) ❏ Measure thickness and runout of brake rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Replace air conditioner filter ❏ Road-test vehicle ❏ Replace brake fluid ❏ Inspect the following: ___Active height control system (LX) ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Engine coolant (see page 68) ___Exhaust pipes and mountings ___Front differential oil (GX, LX) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil (AWD/4WD only) ___Steering linkage and boots ___Transfer case oil (AWD/4WD only) ___Transmission fluid (RX) ___Transmission for signs of leakage (GX, LX) Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace front differential oil (GX, LX) ❏ Replace rear differential oil (AWD/4WD only) ❏ Replace transfer case oil (AWD/4WD only) ❏ Tighten nuts and bolts on chassis Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 57 046_080 09 Lexus LUV.cgla 6/23/08 10:04 PM Page 58 SCHEDULED MAINTENANCE LOG 114 Months or 95,000 Miles 120 Months or 100,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏ Replace engine coolant (see page 68) ❏ Road-test vehicle ❏ Replace Smart Key battery (LX) Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Inspect axle shaft boots ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Inspect ball joints and dust covers Driving off-road, on dirt roads or on dusty roads: ❏ Inspect engine air filter ❏ Inspect axle shaft boots ❏ Inspect steering linkage and boots ❏ Inspect ball joints and dust covers ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) MAINTENANCE ❏ Tighten nuts and bolts on chassis 58 Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 10:04 PM Page 59 SCHEDULED MAINTENANCE LOG 126 Months or 105,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (LX, RX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle ❏ Inspect the following: ___Active height control system (LX) ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings ___Front differential oil (GX, LX) ___Rack and pinion assembly ___Rear differential oil (AWD/4WD only) ___Steering linkage and boots ___Transfer case oil (RX AWD only) Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace front differential oil (GX, LX) ❏ Replace rear differential oil (AWD/4WD only) ❏ Replace transfer case oil (RX AWD only) ❏ Tighten nuts and bolts on chassis Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 59 046_080 09 Lexus LUV.cgla 6/23/08 10:05 PM Page 60 SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Rotate tires ❏ Replace Smart Key battery (LX) ❏ Inspect engine coolant (see page 68) ❏ Visually inspect brake pads, calipers and rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle ❏ Road-test vehicle MAINTENANCE Additional Maintenance Required If You Drive Primarily Under the Following Conditions 60 138 Months or 115,000 Miles Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: Driving off-road, on dirt roads or on dusty roads: ❏ Inspect axle shaft boots ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis ❏ Tighten nuts and bolts on chassis Driving while towing: Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis ❏ Tighten nuts and bolts on chassis Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 10:05 PM Page 61 SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine air filter ❏ Rotate tires ❏ Replace Smart Key battery (LX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Replace spark plugs1 (for RX, use Denso FK20HR11 plugs or equivalent) ❏ Measure thickness and runout of brake rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Replace active height control system fluid (LX) ❏ Replace air conditioner filter ❏ Road-test vehicle ❏ Replace brake fluid ❏ Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Charcoal canister (GX)2 ___Drive belt ___Engine valve clearance (GX) ___Exhaust pipes and mountings ___Front differential oil (GX, LX) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil (AWD/4WD only) ___Steering linkage and boots ___Transfer case oil (AWD/4WD only) ___Transmission fluid (RX) ___Transmission for signs of leakage (GX, LX) Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace front differential oil (GX, LX) ❏ Replace rear differential oil (AWD/4WD only) ❏ Replace transfer case oil (AWD/4WD only) ❏ Tighten nuts and bolts on chassis Date: _____________________________ Mileage: ____________________________ Notes: 1Required under the terms of the Emission Control Warranty. 2Required only for vehicles in California, Massachusetts and New York. Scheduled Maintenance Log MAINTENANCE ❏ Replace transmission fluid 61 046_080 09 Lexus LUV.cgla 6/23/08 10:06 PM Page 62 SCHEDULED MAINTENANCE LOG 150 Months or 125,000 Miles 156 Months or 130,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏ Inspect engine coolant (see page 68) ❏ Road-test vehicle ❏ Replace Smart Key battery (LX) Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Inspect axle shaft boots ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions ❏ Inspect ball joints and dust covers Driving off-road, on dirt roads or on dusty roads: ❏ Inspect engine air filter ❏ Inspect axle shaft boots ❏ Inspect steering linkage and boots ❏ Inspect ball joints and dust covers ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis ❏ Inspect steering linkage and boots ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) MAINTENANCE ❏ Tighten nuts and bolts on chassis 62 Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 10:06 PM Page 63 SCHEDULED MAINTENANCE LOG 162 Months or 135,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (LX, RX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle ❏ Inspect the following: ___Active height control system (LX) ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings ___Front differential oil (GX, LX) ___Rack and pinion assembly ___Rear differential oil (AWD/4WD only) ___Steering linkage and boots ___Transfer case oil (RX AWD only) Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Inspect engine air filter ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace front differential oil (GX, LX) ❏ Replace rear differential oil (AWD/4WD only) ❏ Replace transfer case oil (RX AWD only) ❏ Tighten nuts and bolts on chassis Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 63 046_080 09 Lexus LUV.cgla 6/23/08 10:07 PM Page 64 SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Rotate tires ❏ Repalces Smart Key battery (LX) ❏ Inspect engine coolant (see page 68) ❏ Visually inspect brake pads, calipers and rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Road-test vehicle ❏ Road-test vehicle MAINTENANCE Additional Maintenance Required If You Drive Primarily Under the Following Conditions 64 174 Months or 145,000 Miles Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: Driving off-road, on dirt roads or on dusty roads: ❏ Inspect axle shaft boots ❏ Inspect axle shaft boots ❏ Inspect ball joints and dust covers ❏ Inspect ball joints and dust covers ❏ Inspect engine air filter ❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis ❏ Tighten nuts and bolts on chassis Driving while towing: Driving while towing: ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Tighten nuts and bolts on chassis ❏ Tighten nuts and bolts on chassis Date: _________ Mileage: _________ Date: _________ Mileage: _________ Notes: Notes: Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 10:07 PM Page 65 SCHEDULED MAINTENANCE LOG 180 Months or 150,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine air filter ❏ Rotate tires ❏ Replace engine coolant (see page 68) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Replace Smart Key battery (LX) ❏ Measure thickness and runout of brake rotors ❏ Visually inspect brake pads, calipers and rotors ❏ Replace air conditioner filter ❏ Road-test vehicle ❏ Replace brake fluid ❏ Inspect the following: ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil (AWD/4WD only) ___Steering linkage and boots ___Transfer case oil (AWD/4WD only) ___Transmission fluid (RX) ___Transmission for signs of leakage (GX, LX) ___Active height control system (LX) ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings ___Front differential oil (GX, LX) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving off-road, on dirt roads or on dusty roads: ❏ Tighten nuts and bolts on chassis Driving while towing: ❏ Replace front differential oil (GX, LX) ❏ Replace rear differential oil (AWD/4WD only) ❏ Replace transfer case oil (AWD/4WD only) ❏ Tighten nuts and bolts on chassis Mileage: ____________________________ Notes: Scheduled Maintenance Log MAINTENANCE Date: _____________________________ 65 046_080 09 Lexus LUV.cgla 6/23/08 10:08 PM Page 66 EXPLANATION OF MAINTENANCE ITEMS The following descriptions are provided to give you a better understanding of the maintenance services that should be performed on your vehicle. The scheduled maintenance log indicates at which time/mileage intervals each service should be performed. Please note that many maintenance services should be performed only by a qualified technician. For further information on maintenance services that you can perform yourself, see the maintenance sections of your Owner’s Manual. MAINTENANCE Active Height Control System Inspect the lines, accumulators and pump and replace the system fluid when specified. For recommended fluid, refer to your Owner’s Manual. 66 Air Conditioner Filter Clean or replace at specified intervals. More frequent cleaning or replacement may be required when driving in dusty conditions. Refer to your Owner’s Manual for service details. Scheduled Maintenance Log Axle Shaft Boots Check the axle shaft boots and clamps for cracks, deterioration and damage. Replace any damaged parts and, if necessary, repack the grease. A qualified technician should perform these operations. Ball Joints and Dust Covers Check the suspension and steering linkage ball joints for looseness and damage. Check all dust covers for deterioration and damage. A qualified technician should perform these inspections. Body Inspection Visually check for corrosion, scratches and other damage. Check outer body panels, inner panels of the hood and doors, and underneath the vehicle. Apply touch-up paint to any chips and scratches or have them repaired by a qualified technician. Brake Fluid Replace using fluid type specified in your Owner’s Manual. A qualified technician should perform this operation. 046_080 09 Lexus LUV.cgla 6/23/08 10:09 PM Page 67 EXPLANATION OF MAINTENANCE ITEMS Brake Lines and Hoses Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. Brake Pads, Calipers and Rotors Check brake pads and rotors for excessive wear; check brake rotors for runout. Check brake calipers for fluid leakage. Check the parking brake linings (shoes) and drums for scoring, burning, fluid leakage, broken parts and excessive wear. A qualified technician should perform these inspections. Charcoal Canister Check for internal damage and clogging. If necessary, clean with compressed air or replace. A qualified technician should perform these operations. Differential Oil Check for correct oil level and inspect each differential component for signs of leakage. If you discover any leakage, have it repaired immediately by a qualified technician. Refer to your Owner’s Manual for fluid specifications. Drive Belt Inspect for cracks, excessive wear and oiliness. Check the belt tension and adjust if necessary. Replace the belts if they are damaged. Engine Air Filter Check for damage, excessive wear and oiliness. Replace if necessary. Scheduled Maintenance Log MAINTENANCE Drive Shaft Lubricate the drive shaft spiders and slide yokes with lithium-base chassis grease and the double cardan joint with molybdenum-disulfide lithiumbase chassis grease, and re-torque the flange nuts and bolts. Only a qualified technician should re-torque the flange nuts and bolts. If vehicle is submerged, lubricate within 24 hours, regardless of maintenance interval. 67 046_080 09 Lexus LUV.cgla 6/23/08 10:10 PM Page 68 EXPLANATION OF MAINTENANCE ITEMS Engine Coolant When inspecting, visually check the engine coolant level on the seethrough reservoir. Add coolant as necessary. When replacing, drain and flush the cooling system and refill with coolant. Always use Genuine Toyota Super Long-Life Coolant or similar high-quality non-silicate, nonamine, non-borate ethylene-glycol coolant with long-life hybrid organic acid technology (i.e., a combination of low phosphates and organic acids). A qualified technician should perform these operations. MAINTENANCE Note: Initial replacement is at 120 months/100,000 miles. Replace every 60 months/50,000 miles thereafter. 68 Engine Oil and Oil Filter Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to your Owner’s Manual. Some models are equipped with a replaceable oil-filter element and oil-filter cap O-ring; replace both at each oil change. For instructions on how to reset the reminder light, refer to your Owner’s Manual. Scheduled Maintenance Log Engine Valve Clearance (GX) Inspect for excessive lifter noise and engine vibration and adjust if necessary. A qualified technician should perform this operation. (The LX 570 and RX 350 are equipped with hydraulic valve lash adjusters that require no periodic clearance inspection or adjustment.) Exhaust Pipes and Mountings Visually inspect the exhaust pipes, muffler and hangers for cracks, deterioration and damage. Start the engine and listen carefully for any exhaust leakage. Tighten connections and replace parts as necessary. Fuel Lines and Connections, Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion, damage, cracks, and loose or leaking connections. Tighten connections and replace parts as necessary. Fuel Tank Cap Gasket Visually inspect for cracks, deterioration and damage and replace if necessary. 046_080 09 Lexus LUV.cgla 6/23/08 10:11 PM Page 69 EXPLANATION OF MAINTENANCE ITEMS Nuts and Bolts on Chassis Check that tightness of the seatmounting bolts and front/rear suspension-member retaining bolts matches torque measurements specified in the Repair Manual. Rack and Pinion Assembly Inspect the rack and pinion assembly for signs of leakage, damage and loose electrical connections. Tighten connections and if you discover any leakage or damage, have it repaired immediately by a qualified technician. Road Test While driving the vehicle, check for proper operation of engine, transmission, brakes and steering. Also check for abnormal noise or vibration from any part of the vehicle. Timing Belt (GX) Replace every 108 months or 90,000 miles. A qualified technician should perform this operation. Timing Chain (LX, RX) The LX 570 and RX 350 are equipped with a timing chain that requires no periodic inspection. Tire Rotation Tires should be rotated according to the instructions in your Owner’s Manual. When rotating tires, check pressure and check for damage and uneven wear. If the spare is not rotated, check the condition and pressure of the spare. Scheduled Maintenance Log MAINTENANCE Spark Plugs Replace at specified interval. Install new plugs of the same type as originally equipped (see your Owner’s Manual). A qualified technician should perform this operation. To ensure optimum engine performance on RX 350, replace only with Denso FK20HR11 plugs or equivalent. Steering Linkage and Boots With the vehicle stopped, check for excessive freeplay in the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. 69 046_080 09 Lexus LUV.cgla 6/23/08 10:13 PM Page 70 EXPLANATION OF MAINTENANCE ITEMS Transfer Case Oil Check for correct oil level and inspect each component for signs of leakage. If you discover any leakage, have it repaired immediately by a qualified technician. For correct oil, refer to your Owner’s Manual. MAINTENANCE Transmission (GX, LX) On GX 470 and LX 570, the transmission and transmission fluid are a completely sealed unit. Therefore, periodic checks and replacement of the transmission fluid are not required, and there is no dipstick on the transmission. Any repairs that require adding or replacing fluid should be performed by a qualified technician following precedures in Lexus service and repair publications. 70 Transmission Fluid (RX) Check for correct fluid level and inspect each transmission component for signs of leakage. If you discover any leakage, have it repaired immediately by a qualified technician. Scheduled Maintenance Log 046_080 09 Lexus LUV.cgla 6/23/08 10:13 PM Page 71 VEHICLE IDENTIFICATION Model Body style In-service date Mileage at delivery Selling dealership Selling dealership phone number Key number MAINTENANCE Vehicle Identification Number Scheduled Maintenance Log 71 046_080 09 Lexus LUV.cgla 6/23/08 MAINTENANCE NOTES 72 Scheduled Maintenance Log 10:15 PM Page 72 046_080 09 Lexus LUV.cgla 6/23/08 10:16 PM Page 73 Active height control system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 66 Air conditioner filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 66 Axle shaft boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 66 Ball joints and dust covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 66 Body inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 66 Brakes Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42, 66 Lines and hoses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 67 Pads/rotors and linings/drums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 67 Charcoal canister . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 67 Collision repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Differential oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 67 INDEX Complimentary services Maintenance services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4, 44–45 Other services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4–6 Dispute resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9–13, 21 Drive belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 67 Drive shaft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 67 Emergency repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37–38 Engine air filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 67 Engine coolant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42, 46–65*, 68 Engine oil and filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42, 46–65*, 68 Engine valve clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 68 Exhaust pipes and mountings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 68 *See scheduled maintenance log for maintenance interval. 73 046_080 09 Lexus LUV.cgla 6/23/08 10:16 PM Page 74 Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 68 Fuel tank cap gasket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 68 Inspections, general maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42–43 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Lexus Personalized Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1, 4, 45 INDEX Loaner vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Maintenance As related to warranty coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25, 30, 35, 40 Complimentary first and second services . . . . . . . . . . . . . . . . . . . . . . . . . . .4, 44–46 Explanation of maintenance items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66–70 General maintenance and inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42–43 Importance of maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Maintenance intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Scheduled maintenance log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45–65 Where to obtain maintenance . . . . . . . . . . . . . . . . . . . . . . .inside front cover, 35, 41 Nuts and bolts on chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 69 Oil change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 68 Owner responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25, 29, 30, 35–38 Parts replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8, 16, 25, 31, 36 Pre-delivery service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Quality control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Rack and pinion assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 69 Road test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 69 Roadside assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1, 5–6 Service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 74 046_080 09 Lexus LUV.cgla 6/23/08 10:16 PM Page 75 Service history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Smog-check tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26, 31 Spark plugs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61, 69 Steering linkage and boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 69 Timing belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57, 69 Timing chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Tire inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Tire rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 69 Tires, warranty coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Transfer case oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 70 Travel protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Warranty coverages Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 California Emission Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28–32 Corrosion perforation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Coverages at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Federal Emission Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22–27 General provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16–17 Powertrain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Restraint systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17, 19–21, 23, 29 INDEX Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46–65*, 70 *See scheduled maintenance log for maintenance interval. 75 NOTES 046_080 09 Lexus LUV.cgla 76 6/23/08 10:17 PM Page 76 If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail one of the attached cards, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety updates concerning your vehicle. If there is no longer a card attached, please call the Lexus Customer Satisfaction Department at (800) 255-3987. ❏ Secondary phone number This information is obtained solely for the use of Lexus. Lexus occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. City ❏ Dr. Company name M.I. ❏ Miss Street address or P.O. Box ❏ Ms. Day State Apt. or suite number Last name Mo. Zip code Check here if address below is for company: ❏ Year 10:21 PM Primary phone number First name ❏ Mrs. Today’s date: 6/23/08 E-mail address: ❏ Mr. Vehicle Identification Number (required to process change) ❏ Same owner, name and/or address changed ❏ Same owner, additional driver who should receive product/safety updates ❏ New owner, purchased vehicle used from a Lexus dealership on this date: ❏ New owner, purchased vehicle used from other than a Lexus dealership on this date: Check one: Owner Information Change Form 046_080 09 Lexus LUV.cgla Page 77 046_080 09 Lexus LUV.cgla 6/23/08 10:21 PM Page 78 09 Lexus LUV_cvr-b.cgla 6/23/08 9:31 PM AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, contact Lexus Customer Satisfaction at (800) 255-3987 or log on to www.lexus.com. Page cv2 09 Lexus LUV_cvr-b.cgla 6/23/08 9:30 PM Page cv1 THE PURSUIT OF PERFECTION. 2009 GX, LX, RX WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements 00505–09LWB-LUV 7/08